7 Safety Training jobs in Ireland
Training Specialist
Kilkenny, Leinster
Abbott
Posted 24 days ago
Job Viewed
Job Description
**About Abbott**
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Abbott in Ireland**
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
**Abbott Diabetes Care Kilkenny**
Abbott Diabetes Care has opened a new site, in Kilkenny, that is at the forefront of Diabetes care with the latest technology, to manufacture FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre systems.
**MAIN PURPOSE OF ROLE**
The main responsibility of the Training Coordinator is to monitor and complete site training queries, ensuring delivery of safe and effective products that meet customer needs whilst maintaining compliance.
**MAIN RESPONSIBILITIES**
- Monitoring and answering the training queries submitted via the training request system and mailbox.
- Entering new hires/employees into the training system in a timely manner and ensuring the correct training plan is assigned.
- Running reports to ensure the training system is in a constant state of compliance.
- Ensuring compliance with policies and procedures.
- Provision of assistance to various functions on the correct selection of training plans and training materials.
- Perform Quality review of training documentation in accordance with approved procedures to ensure compliance with Good Documentation Practices.
**_QUALIFICATIONS AND EXPERIENCE_**
- Minimum Level 7 NFQ qualification or equivalent in a relevant discipline.
- Minimum 2+ years previous experience in medical / pharmaceutical industry would be preferred.
- Experience with LMS platforms and e-learning tools.
- Strong communication, facilitation, and interpersonal skills.
- Problem-solving and adaptability in dynamic environments.
**What we Offer:**
Attractive compensation package that includes competitive pay, as well as benefits such as
+ Family health insurance
+ Excellent pension scheme
+ Life assurance
+ Career Development
+ Fantastic new facility
+ Growing business plus access to many more benefits.
Connect with us at or on LinkedIn at on Facebook at and on Twitter @AbbottNews.
Abbott is an equal opportunities employer.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Abbott in Ireland**
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
**Abbott Diabetes Care Kilkenny**
Abbott Diabetes Care has opened a new site, in Kilkenny, that is at the forefront of Diabetes care with the latest technology, to manufacture FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre systems.
**MAIN PURPOSE OF ROLE**
The main responsibility of the Training Coordinator is to monitor and complete site training queries, ensuring delivery of safe and effective products that meet customer needs whilst maintaining compliance.
**MAIN RESPONSIBILITIES**
- Monitoring and answering the training queries submitted via the training request system and mailbox.
- Entering new hires/employees into the training system in a timely manner and ensuring the correct training plan is assigned.
- Running reports to ensure the training system is in a constant state of compliance.
- Ensuring compliance with policies and procedures.
- Provision of assistance to various functions on the correct selection of training plans and training materials.
- Perform Quality review of training documentation in accordance with approved procedures to ensure compliance with Good Documentation Practices.
**_QUALIFICATIONS AND EXPERIENCE_**
- Minimum Level 7 NFQ qualification or equivalent in a relevant discipline.
- Minimum 2+ years previous experience in medical / pharmaceutical industry would be preferred.
- Experience with LMS platforms and e-learning tools.
- Strong communication, facilitation, and interpersonal skills.
- Problem-solving and adaptability in dynamic environments.
**What we Offer:**
Attractive compensation package that includes competitive pay, as well as benefits such as
+ Family health insurance
+ Excellent pension scheme
+ Life assurance
+ Career Development
+ Fantastic new facility
+ Growing business plus access to many more benefits.
Connect with us at or on LinkedIn at on Facebook at and on Twitter @AbbottNews.
Abbott is an equal opportunities employer.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
This advertiser has chosen not to accept applicants from your region.
0
Training Specialist
Limerick, Munster
Claran Consultants Ltd
Posted 9 days ago
Job Viewed
Job Description
Training Specialist required for a leading pharmaceutical facility in Limerick, to develop the Site Training Content/Systems/Programmes. Initially a 12 month contract. ROLE: The Training Specialist will be responsible for providing support in the design, development, implementation, and maintenance of the function training content, system and providing training support associated with the governance of the Training system. The Training Specialist is responsible for supporting activities in the creation, co-ordination, and implementation of learning solutions across the Function business area. Support the continued set up and roll out of the Corporate Training Management System Support activities in the design, development and management of training materials, curricula, and learning plans for the Function. Assist in the creation and management of Function training documents in accordance with site Training SOP. Produce reports from Learning Management System. Training compliance. Support training qualification compliance management. Provide general assistance with the scheduling and organising of training courses. Ensure training documentation requirements are included in the functional or training schedules Take training tools and templates to the WS/functions and guide the teams through the usage thereof Ensure Instructor Qualifications are met, where applicable Ensure a plan exists for path to qualification (exemption based on start-up experience, standard Instructor Led Training, On-the-Job Training, off-site training, other) Assist with the implementation of new training initiatives which may include process improvement projects and new products introduction etc. Requirements: Hons Degree in relevant discipline ideally. Experienced in using multiple Learning Management Systems (LMS) and eQMS systems. Proficient in MS Office applications and training development Experience with cGMPs requirements. Strong interpersonal skills. Strong written and verbal communication skills. Strong organizational skills ability to handle/prioritise multiple projects and requests. Experience with Success Factors an advantage. Skills: Training Specialist Pharmaceutical Learning Management System
This advertiser has chosen not to accept applicants from your region.
1
Quality Compliance & Training Specialist
Cork, Munster
Cpl Resources
Posted 9 days ago
Job Viewed
Job Description
Role Title: Quality Compliance & Training Specialist Location: Pfizer RCMF Facility, Cork. IRL Duration : 11 month Contract Role Summary The Quality Compliance & Training Specialist will work within the Pfizer Ringaskiddy Clinical Manufacturing Facility (RCMF) as part of a small team responsible for Good Manufacturing Practice (GMP) quality compliance and training activities, within our small molecule Active Pharmaceutical Ingredient (API) clinical manufacturing facility. The successful candidate will be a member of a small, dynamic, highly competent, and engaged team of colleagues responsible for delivering excellent performance across the fundamentals of safety, quality, supply and cost. RCMF is part of the Pfizer Research & Development (PRD) organisation but is co-located with Pfizer Global Supply (PGS) on the Ringaskiddy site. Cross site and cross company liaison will be a key part of the function, including roll out of global initiatives within RCMF. As a Quality Compliance and Training Specialist, the successful candidate will be responsible for: Implementing, monitoring, maintaining, and improving the systems and processes used for Quality compliance. Maintenance and administration of training systems and processes. Roll out of global initiatives. Supporting departmental colleagues and partnering lines with guidance on documentation, compliance issues and systems support. Working proactively to ensure delivery of on-time high quality records, investigations, and associated actions. Monitoring metrics and trends to improve compliance standards that will meet internal and external auditor expectations. Lead and support quality-based investigations and associated action outcomes, including on time completion. Provide Quality review and oversight of documentation associated with change requests, manufacturing, and cleaning to ensure compliance with global regulatory agencies and Pfizer quality standards. Lead the development and continuous improvement of systems that will maintain or enhance compliance within the department (e.g., documentation life cycle, training practices, SOP improvements, process flows). Lead compliance inspections and audits, metric generation, and trending of data. Development and administration of training within the facility. Oversee compliance with Data integrity and ALCOA principles. Maintain regulatory compliance in accordance with current Good Manufacturing Practices and Pfizer quality standards. Oversight and support of documentation practices associated with equipment validation and commissioning, SOP management and training. Assist departmental colleagues with technical help and guidance on IT compliance and documentation systems. Provide quality oversight of GMP service providers, where reqruied. Basic Qualifications University graduate in a science related subject (Chemistry/ Biochemistry or equivalent preferred) with 2 years of relevant experience. Qualifications/Skills, Knowledge & Experience Good attention to detail and good documentation practices. Knowledge of current Good Manufacturing Practices and the applicable GxP regulations and standards (highly desirable). Experience in quality management systems. Experience in training management systems. Competent in Microsoft Office programs, Word, Excel, PowerPoint etc. Skills: GMP RFT documentation protocols reports
This advertiser has chosen not to accept applicants from your region.
2
ADMINISTRATIVE SUPPORT V/TRAINING SPECIALIST
Galway, Connacht
TE Connectivity
Posted 1 day ago
Job Viewed
Job Description
ADMINISTRATIVE SUPPORT V/TRAINING SPECIALIST
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
Reporting to the Quality Systems Supervisor, the training Specialist in the Training Department, you will play a crucial role in ensuring the effectiveness and compliance of our training programs for employees in TE connectivity.
Training Specialist will work closely with cross-functional teams to develop, implement, and evaluate training materials and procedures, while also supporting continuous improvement initiatives to enhance our quality management system.
**Job Requirements**
+ Support day-to-day activities in the training department.
+ Provide guidance the team in support of the day-to-day deliverables.
+ Own Investigation of root cause and implementation of effective actions to prevent re-occurrence of compliance issues.
+ Training Material Creation: Create and maintain training materials to support effective learning outcomes.
+ Training Delivery: Facilitate training sessions for employees including induction training, ensuring content is delivered clearly and comprehensively, and providing guidance and support as needed.
+ Training Evaluation: Evaluate the effectiveness of training through assessments review, and performance metrics, and make recommendations for improvement.
+ Regulatory Compliance: Stay abreast of regulatory requirements and industry best practices related to training and quality management and ensure training programs are compliant with relevant standards (e.g., ISO 13485, MDSAP requirements.).
+ Cross-Functional Collaboration: Collaborate with various departments, including Quality Operations, Manufacturing, and Human Resources, to integrate training initiatives into overall quality and compliance strategies.
+ Continuous Improvement: Identify opportunities for process improvements within the training department and contribute to initiatives aimed at enhancing the efficiency and effectiveness of training programs.
+ Support Audits and own actions for CAPA, NC's, Audit findings.
+ Other tasks as directed by the Senior Quality Systems Engineer in line with company goals and objectives
**Key Requirements**
+ Excellent communication and presentation skills, with the ability to convey complex information clearly and effectively.
+ Detail-oriented mindset with analytical and problem-solving abilities.
+ Ability to work collaboratively in a cross-functional team environment.
+ Flexible highly motivated individual with the ability to work on their own initiative.
+ Pro-active, practical and innovative approach to everyday activities.
+ Good working knowledge of regulatory requirements and audits.
+ Background and experience in medical devices would be an advantage.
+ Computer literate, MS Word, Excel, PowerPoint.
**What your background should look like**
+ Level 7 degree in Science / Engineering / Quality Management or related fields essential or equivalent industry experience.
+ Minimum of 2 years' industry experience in a Medical devices manufacturing environment.
+ Experience within training or Quality systems department is desirable.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
GALWAY, G, IE, H91 VN2T
City: GALWAY
State: G
Country/Region: IE
Travel: None
Requisition ID: 139797
Alternative Locations:
Function: Administrative Support
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
Reporting to the Quality Systems Supervisor, the training Specialist in the Training Department, you will play a crucial role in ensuring the effectiveness and compliance of our training programs for employees in TE connectivity.
Training Specialist will work closely with cross-functional teams to develop, implement, and evaluate training materials and procedures, while also supporting continuous improvement initiatives to enhance our quality management system.
**Job Requirements**
+ Support day-to-day activities in the training department.
+ Provide guidance the team in support of the day-to-day deliverables.
+ Own Investigation of root cause and implementation of effective actions to prevent re-occurrence of compliance issues.
+ Training Material Creation: Create and maintain training materials to support effective learning outcomes.
+ Training Delivery: Facilitate training sessions for employees including induction training, ensuring content is delivered clearly and comprehensively, and providing guidance and support as needed.
+ Training Evaluation: Evaluate the effectiveness of training through assessments review, and performance metrics, and make recommendations for improvement.
+ Regulatory Compliance: Stay abreast of regulatory requirements and industry best practices related to training and quality management and ensure training programs are compliant with relevant standards (e.g., ISO 13485, MDSAP requirements.).
+ Cross-Functional Collaboration: Collaborate with various departments, including Quality Operations, Manufacturing, and Human Resources, to integrate training initiatives into overall quality and compliance strategies.
+ Continuous Improvement: Identify opportunities for process improvements within the training department and contribute to initiatives aimed at enhancing the efficiency and effectiveness of training programs.
+ Support Audits and own actions for CAPA, NC's, Audit findings.
+ Other tasks as directed by the Senior Quality Systems Engineer in line with company goals and objectives
**Key Requirements**
+ Excellent communication and presentation skills, with the ability to convey complex information clearly and effectively.
+ Detail-oriented mindset with analytical and problem-solving abilities.
+ Ability to work collaboratively in a cross-functional team environment.
+ Flexible highly motivated individual with the ability to work on their own initiative.
+ Pro-active, practical and innovative approach to everyday activities.
+ Good working knowledge of regulatory requirements and audits.
+ Background and experience in medical devices would be an advantage.
+ Computer literate, MS Word, Excel, PowerPoint.
**What your background should look like**
+ Level 7 degree in Science / Engineering / Quality Management or related fields essential or equivalent industry experience.
+ Minimum of 2 years' industry experience in a Medical devices manufacturing environment.
+ Experience within training or Quality systems department is desirable.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
GALWAY, G, IE, H91 VN2T
City: GALWAY
State: G
Country/Region: IE
Travel: None
Requisition ID: 139797
Alternative Locations:
Function: Administrative Support
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
This advertiser has chosen not to accept applicants from your region.
3
Training Specialist (12 month fixed term contract)
Dublin, Leinster
The Hertz Corporation
Posted 16 days ago
Job Viewed
Job Description
**Job Description:**
We are seeking a dynamic and experienced **Customer Care Trainer** to lead the development and delivery of training programs that elevate the performance of our internal teams and BPO partners. This role is pivotal in maintaining high-quality service standards across **reservations, chats, and customer care cases** , with a strong focus on **First Contact resolution (FCR)** and **Net Promoter Score (NPS)** improvement.
**What You'll Do:**
**Training Development & Maintenance**
+ Own and continuously update all training materials, SOPs, and knowledge base content to ensure accuracy and relevance.
+ Design and deliver engaging onboarding and upskilling programs for new and existing team members.
**BPO Oversight & Quality Assurance**
+ Conduct regular audits of BPO performance, ensuring adherence to quality standards and SOPs.
+ Collaborate with BPO trainers to implement a consistent "Train the Trainer" model.
**Performance Coaching & Multiskilling**
+ Provide coaching and feedback to agents and team leads to drive individual and team performance.
+ Develop and implement multiskilling initiatives to enhance operational flexibility and efficiency.
**Process Improvement & NPS Focus**
+ Identify and address process gaps that impact customer satisfaction and FCH.
+ Partner with cross-functional teams to design and implement customer-centric process improvements.
**Reporting & Insights**
+ Track training effectiveness and quality metrics, providing actionable insights to stakeholders.
+ Support the Quality and Customer Experience teams with data-driven recommendations.
**What We're Looking For:**
+ Experience in process improvement methodologies (e.g., Lean, Six Sigma).
+ Familiarity with NPS and FCH metrics and their impact on customer experience.
+ Background in hospitality, travel, or service industries is a plus.
+ Proven experience in **customer care training** , preferably in a **multichannel environment** (voice, chat, email).
+ Strong background in **coaching, quality assurance** , and **performance management** .
+ Experience working with or managing **BPO partners** .
+ Excellent communication, facilitation, and interpersonal skills.
+ Ability to manage multiple priorities and adapt to a fast-paced environment.
+ Proficiency in using LMS platforms, QA tools, and CRM systems.
**What You'll Get:**
+ Employee Friends & Family rental discount (40% discount for employee & partner; 30% discount for up to 8 additional family/friends).
+ Hybrid/flexible working arrangements.
+ 22 days holidays on hire rising to 27 days with service.
+ Occupational Pension Scheme with up to 5% company matched contribution.
+ Life Cover payable at 4 times base salary.
+ Profit Share Scheme.
+ Tuition support plus access to compressive online learning platform.
+ 10 days paid study leave & paid exam leave where exams fall during work hours.
+ Income protection for long term illness.
+ Professional membership fees paid in full annually where membership relates directly to role.
+ Bike to Work & Travel Pass schemes.
+ Employee Assistance Programme for employees and family.
+ Occupational Health support.
+ Christmas savings scheme.
We are seeking a dynamic and experienced **Customer Care Trainer** to lead the development and delivery of training programs that elevate the performance of our internal teams and BPO partners. This role is pivotal in maintaining high-quality service standards across **reservations, chats, and customer care cases** , with a strong focus on **First Contact resolution (FCR)** and **Net Promoter Score (NPS)** improvement.
**What You'll Do:**
**Training Development & Maintenance**
+ Own and continuously update all training materials, SOPs, and knowledge base content to ensure accuracy and relevance.
+ Design and deliver engaging onboarding and upskilling programs for new and existing team members.
**BPO Oversight & Quality Assurance**
+ Conduct regular audits of BPO performance, ensuring adherence to quality standards and SOPs.
+ Collaborate with BPO trainers to implement a consistent "Train the Trainer" model.
**Performance Coaching & Multiskilling**
+ Provide coaching and feedback to agents and team leads to drive individual and team performance.
+ Develop and implement multiskilling initiatives to enhance operational flexibility and efficiency.
**Process Improvement & NPS Focus**
+ Identify and address process gaps that impact customer satisfaction and FCH.
+ Partner with cross-functional teams to design and implement customer-centric process improvements.
**Reporting & Insights**
+ Track training effectiveness and quality metrics, providing actionable insights to stakeholders.
+ Support the Quality and Customer Experience teams with data-driven recommendations.
**What We're Looking For:**
+ Experience in process improvement methodologies (e.g., Lean, Six Sigma).
+ Familiarity with NPS and FCH metrics and their impact on customer experience.
+ Background in hospitality, travel, or service industries is a plus.
+ Proven experience in **customer care training** , preferably in a **multichannel environment** (voice, chat, email).
+ Strong background in **coaching, quality assurance** , and **performance management** .
+ Experience working with or managing **BPO partners** .
+ Excellent communication, facilitation, and interpersonal skills.
+ Ability to manage multiple priorities and adapt to a fast-paced environment.
+ Proficiency in using LMS platforms, QA tools, and CRM systems.
**What You'll Get:**
+ Employee Friends & Family rental discount (40% discount for employee & partner; 30% discount for up to 8 additional family/friends).
+ Hybrid/flexible working arrangements.
+ 22 days holidays on hire rising to 27 days with service.
+ Occupational Pension Scheme with up to 5% company matched contribution.
+ Life Cover payable at 4 times base salary.
+ Profit Share Scheme.
+ Tuition support plus access to compressive online learning platform.
+ 10 days paid study leave & paid exam leave where exams fall during work hours.
+ Income protection for long term illness.
+ Professional membership fees paid in full annually where membership relates directly to role.
+ Bike to Work & Travel Pass schemes.
+ Employee Assistance Programme for employees and family.
+ Occupational Health support.
+ Christmas savings scheme.
This advertiser has chosen not to accept applicants from your region.
4
Training Specialist (12 month fixed term contract)
The Hertz Corporation
Posted 16 days ago
Job Viewed
Job Description
**Job Description:**
We are seeking a dynamic and experienced **Customer Care Trainer** to lead the development and delivery of training programs that elevate the performance of our internal teams and BPO partners. This role is pivotal in maintaining high-quality service standards across **reservations, chats, and customer care cases** , with a strong focus on **First Contact resolution (FCR)** and **Net Promoter Score (NPS)** improvement.
**What You'll Do:**
**Training Development & Maintenance**
+ Own and continuously update all training materials, SOPs, and knowledge base content to ensure accuracy and relevance.
+ Design and deliver engaging onboarding and upskilling programs for new and existing team members.
**BPO Oversight & Quality Assurance**
+ Conduct regular audits of BPO performance, ensuring adherence to quality standards and SOPs.
+ Collaborate with BPO trainers to implement a consistent "Train the Trainer" model.
**Performance Coaching & Multiskilling**
+ Provide coaching and feedback to agents and team leads to drive individual and team performance.
+ Develop and implement multiskilling initiatives to enhance operational flexibility and efficiency.
**Process Improvement & NPS Focus**
+ Identify and address process gaps that impact customer satisfaction and FCH.
+ Partner with cross-functional teams to design and implement customer-centric process improvements.
**Reporting & Insights**
+ Track training effectiveness and quality metrics, providing actionable insights to stakeholders.
+ Support the Quality and Customer Experience teams with data-driven recommendations.
**What We're Looking For:**
+ Experience in process improvement methodologies (e.g., Lean, Six Sigma).
+ Familiarity with NPS and FCH metrics and their impact on customer experience.
+ Background in hospitality, travel, or service industries is a plus.
+ Proven experience in **customer care training** , preferably in a **multichannel environment** (voice, chat, email).
+ Strong background in **coaching, quality assurance** , and **performance management** .
+ Experience working with or managing **BPO partners** .
+ Excellent communication, facilitation, and interpersonal skills.
+ Ability to manage multiple priorities and adapt to a fast-paced environment.
+ Proficiency in using LMS platforms, QA tools, and CRM systems.
**What You'll Get:**
+ Employee Friends & Family rental discount (40% discount for employee & partner; 30% discount for up to 8 additional family/friends).
+ Hybrid/flexible working arrangements.
+ 22 days holidays on hire rising to 27 days with service.
+ Occupational Pension Scheme with up to 5% company matched contribution.
+ Life Cover payable at 4 times base salary.
+ Profit Share Scheme.
+ Tuition support plus access to compressive online learning platform.
+ 10 days paid study leave & paid exam leave where exams fall during work hours.
+ Income protection for long term illness.
+ Professional membership fees paid in full annually where membership relates directly to role.
+ Bike to Work & Travel Pass schemes.
+ Employee Assistance Programme for employees and family.
+ Occupational Health support.
+ Christmas savings scheme.
We are seeking a dynamic and experienced **Customer Care Trainer** to lead the development and delivery of training programs that elevate the performance of our internal teams and BPO partners. This role is pivotal in maintaining high-quality service standards across **reservations, chats, and customer care cases** , with a strong focus on **First Contact resolution (FCR)** and **Net Promoter Score (NPS)** improvement.
**What You'll Do:**
**Training Development & Maintenance**
+ Own and continuously update all training materials, SOPs, and knowledge base content to ensure accuracy and relevance.
+ Design and deliver engaging onboarding and upskilling programs for new and existing team members.
**BPO Oversight & Quality Assurance**
+ Conduct regular audits of BPO performance, ensuring adherence to quality standards and SOPs.
+ Collaborate with BPO trainers to implement a consistent "Train the Trainer" model.
**Performance Coaching & Multiskilling**
+ Provide coaching and feedback to agents and team leads to drive individual and team performance.
+ Develop and implement multiskilling initiatives to enhance operational flexibility and efficiency.
**Process Improvement & NPS Focus**
+ Identify and address process gaps that impact customer satisfaction and FCH.
+ Partner with cross-functional teams to design and implement customer-centric process improvements.
**Reporting & Insights**
+ Track training effectiveness and quality metrics, providing actionable insights to stakeholders.
+ Support the Quality and Customer Experience teams with data-driven recommendations.
**What We're Looking For:**
+ Experience in process improvement methodologies (e.g., Lean, Six Sigma).
+ Familiarity with NPS and FCH metrics and their impact on customer experience.
+ Background in hospitality, travel, or service industries is a plus.
+ Proven experience in **customer care training** , preferably in a **multichannel environment** (voice, chat, email).
+ Strong background in **coaching, quality assurance** , and **performance management** .
+ Experience working with or managing **BPO partners** .
+ Excellent communication, facilitation, and interpersonal skills.
+ Ability to manage multiple priorities and adapt to a fast-paced environment.
+ Proficiency in using LMS platforms, QA tools, and CRM systems.
**What You'll Get:**
+ Employee Friends & Family rental discount (40% discount for employee & partner; 30% discount for up to 8 additional family/friends).
+ Hybrid/flexible working arrangements.
+ 22 days holidays on hire rising to 27 days with service.
+ Occupational Pension Scheme with up to 5% company matched contribution.
+ Life Cover payable at 4 times base salary.
+ Profit Share Scheme.
+ Tuition support plus access to compressive online learning platform.
+ 10 days paid study leave & paid exam leave where exams fall during work hours.
+ Income protection for long term illness.
+ Professional membership fees paid in full annually where membership relates directly to role.
+ Bike to Work & Travel Pass schemes.
+ Employee Assistance Programme for employees and family.
+ Occupational Health support.
+ Christmas savings scheme.
This advertiser has chosen not to accept applicants from your region.
5
Training & Mentoring Specialist - Semi-State
Dublin, Leinster
Hays Specialist Recruitment
Posted 9 days ago
Job Viewed
Job Description
Your new company As Training & Mentoring Specialist, you will join a leading Irish semi-state utility company who are responsible for the delivery and maintenance of utilities across Ireland. Your new company requires you to join their team for 6-12 months depending on business requirements. You will have a hybrid working model, 2-3 days providing in-person training nationwide and 2 days working from home. Your new role As Training & Mentoring Specialist, you will deliver training sessions to field and office-based staff across Ireland; create and adapt training materials from technical documentation (slides, one-pagers); provide mentorship to ~10 individuals, including regular check-ins and progress tracking; coordinate and manage training sessions with support from other business areas; maintain attendance records and follow-up documentation; support remote training delivery via Zoom or similar platforms and all general administrative and ad-hoc duties that fall into your new role. This is a great opportunity for you to gain excellent experience within a reputable Irish semi-state organisation. What you'll need to succeed You will ideally have recent relevant experience delivering technical/process training with experience in a highly regulated environment, company driven industry. You will have strong IT skills with proficient working knowledge of MS Suite and Work & Asset Management Systems (e.g. Maximo), experience with handheld units in ad advantage. You will have excellent communication skills with the ability to simplify complex information. What you'll get in return You will be rewarded with a competitive salary and gain invaluable and transferable experience in an innovative operations team within a reputable semi-state organisation. Your new role offers a hybrid work model. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Ireland is a trading division of Hays Specialist Recruitment (Ireland) Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: training mentor training delivery learning and development Benefits: €55 000 - €60 000
This advertiser has chosen not to accept applicants from your region.
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