31 Sales Coordination jobs in Ireland

German Speaking Sales / Account Management

Dublin, Leinster Recruitment Plus

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Job Title: German Inside Sales Rep / Account Executive Salary: €55k-€65k plus bonus, hybrid, excellent pension, additional AL & others Job Type: Permanent Location:Dublin Ref: S011811 RecruitmentPlus on behalf of our market leading client are seeking a passionate and forward-thinking Sales professional who thrives on building and maintaining customer relationships through a consultative approach backed by industry knowledge. This is a fantastic opportunity to join a growing high-performing team to drive business growth in the EMEA region. You will benefit from working with a warm target market, strengthening existing relationships to take ownership of an assigned territory. This is truly a collaborative environment with ongoing training, access to the best resources and a high-energy, positive culture. Requirements: Fluent German language and comfortable with business level English language. 2+ years in a B2B sales or similar technical background. Hold a Degree or equivalent relevant experience, knowledge of/within Chemicals/ Chemical Engineering/Sciences is beneficial. Takes a consultative selling approach, builds strong relationships and takes accountability for management of accounts. Negotiate confidently, can problem solve and is an all-round excellent communicator across different channels. Sound knowledge and ability to use IT and Microsoft suite. Is driven to succeed working collaboratively and enjoys fast-paced, innovative environments. Key Duties & Responsibilities: Develops existing relationships with customers, gain a thorough understanding of their operation and seek to grow sales account through trust. Develop sound industry and market knowledge, consult with your customers providing genuine information, solutions and insights. Respond to incoming queries and identify new growth opportunities. Look ahead forsee and mitigate potential risks to customer needs and have solutions. Be aware of whats happening in the wider market, potential issues or new developments. Share knowledge internally. Negotiate according to company guidelines. Escalate challenges within timeframes and work to resolve. If you have the relevant qualifications and experience and are interested in this position, please apply now and Ciara who is based in our Northeast office will be in contact if you are suitable. If you are living in Ireland and hold a VALID WORK PERMIT, please feel free to contact us directly. However, if you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Recruitment Plus is not in a position to respond to each individual application due to the high volume of submissions. We will only contact those candidates whose CV matches the criteria for the vacancy. Thank you for your patience. For detailson our privacy policy please click here: Skills: German Language Sales Rep Account Management Inside Sales Benefits: Work From Home
This advertiser has chosen not to accept applicants from your region.

Head of Account Management - EMEA

Dublin, Leinster €125000 - €150000 Annually Intercom

Posted 11 days ago

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permanent

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

Join Intercom as the Head of Account Management for EMEA and play a pivotal role in shaping the future of AI-driven customer service. In this high-impact, second-line leadership position, you'll drive revenue growth across both SMB and Mid Market accounts, ensuring our customers experience the full value of our industry-leading AI solutions. Your leadership will directly influence a generational opportunity-help build the AI agent category and shape the future of customer service.

What will I be doing?
  • Build and lead the EMEA account management organization across all major segments (VSB, SB, MM).
  • Lead, coach, and develop front line managers and teams responsible for all existing business revenue in EMEA, including both Small Business and Mid Market accounts (30+ sellers, 5 managers).
  • Define and execute the Account Management strategy, developing playbooks and territory plans that drive retention and expansion revenue.
  • Manage all planning, revenue forecasting, resource allocation, and investment planning across account management functions for EMEA.
  • Partner with global leadership on company-wide initiatives, representing the North America book of business in product roadmap discussions, pricing strategy, and more.
  • Work closely with the regional customer success organization to build and execute programs to drive customer health and utilization.
  • Build strategic relationships with top customers within EMEA.
What skills do I need?
  • 12+ years of experience in technology sales, with 5+ years leading high performing account management teams
  • 5 years of closing experience in IC capacity (ideally MM+)
  • 5 years of first line management experience (ideal candidate will have both SMB and MM+ in a rapidly growing business)
  • 2 years of second line management experience (ideally leading teams of different segments or tierings)
  • Deep renewals experience, ideally running renewals businesses of 8 figures
  • Strong program management experience, proven ability to take strategic programs through ideation to launch
  • Proven track record of building and scaling teams across multiple segments/customer tiers
  • Strong operational mindset-skilled at building scalable processes and driving efficiency
  • Strategic mindset with the ability to balance immediate revenue goals with long-term market development and ecosystem building
  • Executive presence and communication skills suitable for engaging with C-level customers
  • Familiarity with Command of the Message and MEDDPICC (or similar) a plus
  • Passion for AI and its transformative potential in customer service.

We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we also offer Windows for certain roles when needed.

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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Team Lead, Customer Account Management UK

Dublin, Leinster U.S. Bank

Posted 8 days ago

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At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
**Job Description**
**Responsibilities**
+ Overseeing the work of account management specialists, supporting them in their daily tasks, and fostering their professional growth.
+ Monitoring key performance indicators (KPIs) for the team and taking corrective actions to optimize results.
+ Building and maintaining positive relationships with key clients, ensuring satisfaction and long-term cooperation.
+ Implementing and optimizing processes related to customer service, identifying and resolving issues.
+ Close collaboration with sales, marketing, and operations departments to ensure consistency of actions and achievement of shared business goals.
+ Preparing reports on team performance and customer service outcomes
**Core** C **ompetencies**
**Drive for results -** Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.
**Collaboration -** Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team's goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.
**Agility & Innovation** Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization.
**Talent Development & Engagement -** Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre.
**Risk Management -** Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
**Ethics and Trust** - Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.
**Experience & Qualifications**
+ 1-2 years of management experience
+ 2+ years of banking/financial services experience is a plus
+ A proven track record of leading teams to success
+ A proven track record of increasing value through selling of additional value added services and deploying succesful retention strategies to increase the customer life cycle.
+ Knowledge of Salesforce CRM system is a plus
**Location** : Cherrywood, Dublin The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
This position is not eligible for visa sponsorship.
**This role has been identified as Controlled** **Function ("CF 4 & CF7")** **under the CBI RegulationsAccordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of: a) the CBI's Fitness and Probity Regime and the Conduct Standards (as applicable to the role).**
**Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.**
**It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank's "Code of Ethics". Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position**
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Benefits** :
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
**Posting may be closed earlier due to high volume of applicants.**
This advertiser has chosen not to accept applicants from your region.

Manager - Customer Account Management Team Ireland

Dublin, Leinster U.S. Bank

Posted 18 days ago

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At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
**Job Description**
CAM Ireland Manager is responsible for the management of Elavon's base Customers within SME segment in assigned territory. This role delivers revenue growth through the effective leadership of a team of up to 10 Account Managers, as well as by overseeing performance of Hybrid account management model in a matrix structure (if deployed). This revenue growth is being derived from a deep understanding of Customers' needs, expanding cooperation for additional outlets and selling value adding products and services.
CAM Manager is responsible for the management of Customer attrition across the SME Customer portfolio in assigned territory. They must employ strategies and take the necessary action to ensure that our attrition measures of revenue, Customer number and volume are managed to support the growth objectives of the European business.
The CAM Ireland Team manager is responsible for delivery of change and optimisation of the CAM Ireland team in consultation with the other market managers and the Head of CAM UK&I
To succeed in this role, CAM Manager needs to demonstrate exceptional leadership focused on high volume of customer accounts, is able to show previous success of leading a sales or account management team delivering revenue growth and is extremely results orientated.
CAM Manager is reporting into Head of CAM for Europe.
**Responsibilities:**
+ Provide leadership, direction and vision to the account management team and ensure that the team achieves its key revenue and customer retention targets.
+ Proactively manage the up sell and cross sell activity undertaken by the team to existing customers. This activity will include but not be limited to the additional sales of DCC, Security Products, add locations, e-commerce gateways and additional card types.
+ Responsible for executing and reporting on the performance of the account management team and team KPIs.
+ Lead a cross divisional effort of all key business areas including Credit & Risk, Operations & Customer Service, Finance, Marketing, Fraud, Legal, P&P and Sales to minimise customer, revenue and volume attrition across the entire region.
+ Lead selected European CAM initiatives and work streams and drive innovation, digital adoption, increase in efficiency.
+ Use proven account management strategies to improve customer loyalty and increase customer longevity. Define strategy for portfolio allocation and participate in defining re-price strategies.
+ Work across internal and external stakeholders to continuously improve our customer experience in a manner which ensures increased profitable revenue.
+ Liaison with key stakeholders within SME, Corporate and Partner segments, in particular with leads of Sales and Bank Alliance environments.
+ Overseeing performance of Hybrid Account Management model
+ Identify and monitor market trends and competitor activity in order to gain competitive advantage and create plans which enable the team to quickly take advantage of opportunities that are presented.
+ Take full responsibility for up to 10 team members.
+ Be actively involved in developing and coaching those within the team to achieve their own ambitions and those of the company.
+ Build a succession plan which ensures business continuity.
**Technical Competencies:**
+ An ability to coach and create a winning culture
+ Ability to manage through difficult situations in a manner which ensures the business achieves its goals.
+ Knowledge of the value add services available in the acquiring space is a plus.
+ A proven ability to achieve success through a management team both direct and in a matrix management structure.
+ A proven track record of selling multi products and services within an existing account base
+ Expert level of knowledge of customer lifecycle and gaining customer loyalty
+ Proven ability of recognising and developing talent
+ An ability to analyse and make sense of large amounts of information to determine which opportunities will yield the best return
+ A proven ability of striving for continuous improvement
+ Well developed account management / customer service /relationship skills
+ A good negotiator who negotiates to win / win outcomes
+ A self starter who uses their own initiative to ensure that they achieve the organisations goals.
**Qualifications:**
+ Bachelor degree in economics / business or similar
+ 3-5 years of management experience
+ 2+ years of banking/financial services experience is a plus
+ A proven track record of leading teams to success
+ A proven track record of increasing value through selling of additional value added services and deploying succesful retention strategies to increase the customer life cycle.
+ Knowledge of Salesforce CRM system is a plus
**Competencies:**
**Collaboration** - Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
**Customer Centricity** - Build strong customer relationships and deliver customer centric solutions
**Drive for Results** - Hold self and others accountable to consistently achieve meaningful results.
**Inclusion** - Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.
**Risk**
Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
**Ethics and Trust**
Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity
**This role has been identified as a Controlled Function ("CF4 &CF7") under the Central Bank of Ireland's Fitness & Probity Regime. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards. Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.**
**Location: Cherrywood or Arklow**
The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
This position is not eligible for visa sponsorship.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Benefits** :
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
**Posting may be closed earlier due to high volume of applicants.**
This advertiser has chosen not to accept applicants from your region.

Manager - Customer Account Management Team Ireland

Arklow, Leinster U.S. Bank

Posted 18 days ago

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Job Description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
**Job Description**
CAM Ireland Manager is responsible for the management of Elavon's base Customers within SME segment in assigned territory. This role delivers revenue growth through the effective leadership of a team of up to 10 Account Managers, as well as by overseeing performance of Hybrid account management model in a matrix structure (if deployed). This revenue growth is being derived from a deep understanding of Customers' needs, expanding cooperation for additional outlets and selling value adding products and services.
CAM Manager is responsible for the management of Customer attrition across the SME Customer portfolio in assigned territory. They must employ strategies and take the necessary action to ensure that our attrition measures of revenue, Customer number and volume are managed to support the growth objectives of the European business.
The CAM Ireland Team manager is responsible for delivery of change and optimisation of the CAM Ireland team in consultation with the other market managers and the Head of CAM UK&I
To succeed in this role, CAM Manager needs to demonstrate exceptional leadership focused on high volume of customer accounts, is able to show previous success of leading a sales or account management team delivering revenue growth and is extremely results orientated.
CAM Manager is reporting into Head of CAM for Europe.
**Responsibilities:**
+ Provide leadership, direction and vision to the account management team and ensure that the team achieves its key revenue and customer retention targets.
+ Proactively manage the up sell and cross sell activity undertaken by the team to existing customers. This activity will include but not be limited to the additional sales of DCC, Security Products, add locations, e-commerce gateways and additional card types.
+ Responsible for executing and reporting on the performance of the account management team and team KPIs.
+ Lead a cross divisional effort of all key business areas including Credit & Risk, Operations & Customer Service, Finance, Marketing, Fraud, Legal, P&P and Sales to minimise customer, revenue and volume attrition across the entire region.
+ Lead selected European CAM initiatives and work streams and drive innovation, digital adoption, increase in efficiency.
+ Use proven account management strategies to improve customer loyalty and increase customer longevity. Define strategy for portfolio allocation and participate in defining re-price strategies.
+ Work across internal and external stakeholders to continuously improve our customer experience in a manner which ensures increased profitable revenue.
+ Liaison with key stakeholders within SME, Corporate and Partner segments, in particular with leads of Sales and Bank Alliance environments.
+ Overseeing performance of Hybrid Account Management model
+ Identify and monitor market trends and competitor activity in order to gain competitive advantage and create plans which enable the team to quickly take advantage of opportunities that are presented.
+ Take full responsibility for up to 10 team members.
+ Be actively involved in developing and coaching those within the team to achieve their own ambitions and those of the company.
+ Build a succession plan which ensures business continuity.
**Technical Competencies:**
+ An ability to coach and create a winning culture
+ Ability to manage through difficult situations in a manner which ensures the business achieves its goals.
+ Knowledge of the value add services available in the acquiring space is a plus.
+ A proven ability to achieve success through a management team both direct and in a matrix management structure.
+ A proven track record of selling multi products and services within an existing account base
+ Expert level of knowledge of customer lifecycle and gaining customer loyalty
+ Proven ability of recognising and developing talent
+ An ability to analyse and make sense of large amounts of information to determine which opportunities will yield the best return
+ A proven ability of striving for continuous improvement
+ Well developed account management / customer service /relationship skills
+ A good negotiator who negotiates to win / win outcomes
+ A self starter who uses their own initiative to ensure that they achieve the organisations goals.
**Qualifications:**
+ Bachelor degree in economics / business or similar
+ 3-5 years of management experience
+ 2+ years of banking/financial services experience is a plus
+ A proven track record of leading teams to success
+ A proven track record of increasing value through selling of additional value added services and deploying succesful retention strategies to increase the customer life cycle.
+ Knowledge of Salesforce CRM system is a plus
**Competencies:**
**Collaboration** - Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
**Customer Centricity** - Build strong customer relationships and deliver customer centric solutions
**Drive for Results** - Hold self and others accountable to consistently achieve meaningful results.
**Inclusion** - Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.
**Risk**
Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
**Ethics and Trust**
Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity
**This role has been identified as a Controlled Function ("CF4 &CF7") under the Central Bank of Ireland's Fitness & Probity Regime. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards. Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity Standards and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.**
**Location: Cherrywood or Arklow**
The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
This position is not eligible for visa sponsorship.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .
**Benefits** :
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
**Posting may be closed earlier due to high volume of applicants.**
This advertiser has chosen not to accept applicants from your region.

Associate Director of Network Account Management

Dublin, Leinster UnitedHealth Group

Posted 20 days ago

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Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**
In healthcare, evolution doesn't just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum.
As the fastest growing part of the UnitedHealth Group family of businesses, we're expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We'll provide the investment, support, and resources to advance your career. You'll provide the talent, ambition, and drive.
As an Associate Director of Network Account Management you will be responsible for leading a team of network account managers to support our Health Plan clients. The Associate Director, Network Account Management is essential for ensuring strategic alignment and operational excellence across key healthcare partnerships, driving both patient access and business growth. Working alongside the client account management and Network Contracting teams, you'll have the opportunity to lead initiatives that optimize provider engagement, manage both long- and short-term projects effectively, and collaborate across departments to deliver impactful solutions that support organizational goals. In addition to having impact on a great team, you'll also discover the career opportunities you'd expect from an industry leader.
_Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our_ _Dublin office_ _and telecommuting from a home-based office in a hybrid work model._
**Primary Responsibilities:**
+ Lead strategic network account initiatives to enhance client relationship
+ Develop and execute network strategies to support access, affordability, and performance across key accounts
+ Collaborate cross-functionally with Operations, Contracting, and Analytics teams to align on business objectives and ensure seamless execution
+ Manage complex projects with competing priorities, ensuring timely delivery and measurable outcomes
+ Serve as a key liaison with internal & external stakeholders, fostering strong relationships and ensuring alignment with organizational goals
_You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in._
**Required Qualifications:**
+ Bachelor's Degree (or higher) OR equivalent experience
+ Enterprise Client management experience
+ Experience with proven core leadership skill & project management experience working with and managing global teams across multiple time zones
+ Stakeholder management skills and a demonstrated ability to communicate ideas clearly and concisely to leadership
**Preferred Qualifications:**
+ Experience and understanding of US Healthcare or Heath Insurance Industries
+ Microsoft Office suite competency
+ Service Now/CRM experience
**Soft Skills:**
+ Logical, detail-oriented thought process with the ability to breakdown a complex problem into individual root causes
+ Time management and prioritization skills to meet multiple deadlines; comfortable working in a high-paced/high production area and reporting out to senior leadership
+ Strategic thinking and problem-solving capabilities
+ Detail oriented with excellent written and verbal communication skills
+ Self-motivated, ability to work independently and drive change
**Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.**
_All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy._
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum Services (Ireland) Limited. All rights reserved._
#RPO #BBMEMEA
This advertiser has chosen not to accept applicants from your region.

Customer Service Agent

Dunboyne, Leinster Primeline Group

Posted 1 day ago

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Job Description

WHAT WILL MY DAY TO DAY BE LIKE Be able to work as part to a team to coordinate workload and achieve set goals Accurately enter data into corresponding fields within various software programs Identify and correct data entry errors using appropriate quality control methods Perform related tasks like ordering office supplies and filing documents Manage and organize records and files Prepare relevant reports as needed Answering the phones and dealing with queries in a professional manner Dealing with customers/suppliers Provide general data entry support across many teams on an ad-hoc bas WHAT SKILLS AND EXPERIENCE IS REQUIRED 2 years of office experience Working knowledge of Microsoft Office Strong computer skills Comfortable with office equipment including a computer, telephone, scanner, calculator, and photocopier Strong attention to detail Ability to think analytically WHO WE ARE Primeline are the largest independent Irish provider of express road freight between Ireland and the UK by developing an intricate understanding of the market. As a subsidiary of Primeline Group, our experienced team of experts has spent 29 years evolving and delivering tailored strategic solutions for our clients. Our extensive network allows us to provide the most comprehensive selection of flexible services across Ireland and the UK. Using a combination of best-practice, cutting-edge technology and unique insights garnered from 29 years at the top of our profession, we can manage requirements and maximise budgets within our UK-Ireland-UK Express Service, Scottish Express Service and European Import/Export Service. WHERE WE ARE GOING We are committed to driving continued growth and shaping the future of distribution at Primeline Express. By maintaining close partnerships with all our customers, we deliver unparalleled personalised service and expertise. Our dedicated team of account managers and logistics experts, along with our regular business reviews and continuous cost improvement reporting, ensures that we remain a trusted distribution partner across the FMCG, Retail, Pharma, Media, Automotive, Print, and IT sectors in both the UK and Ireland. As we look ahead, we are focused on innovating and enhancing our processes to meet the evolving needs of our clients, ensuring sustainable growth and success for all. WHAT DO WE WANT? In line with Primeline Group, our core values of respect, teamwork, results, excellence, and courage guide everything we do. We seek individuals who demonstrate empathy and appreciation for diverse perspectives, collaborate effectively with others, and are motivated by achieving outstanding results. You should be committed to continuous improvement, maintain high standards, and have the courage to take initiative and drive innovation. If you resonate with these values and are ready to contribute to a positive and dynamic work environment where everyone can thrive and succeed, we would love to hear from you. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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Customer Service Representative II

Dublin, Leinster WM

Posted 25 days ago

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Job Description

**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative II

Dublin, Leinster WM

Posted 25 days ago

Job Viewed

Tap Again To Close

Job Description

**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
**Experience (North America & LATAM):**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**Our Promise:**
Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
**_Disclaimer:_**
_The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice._
This advertiser has chosen not to accept applicants from your region.

Return Agent Customer Service

Dublin, Leinster Europcar

Posted 1 day ago

Job Viewed

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Job Description

Returns Agent- Dublin Airport Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Returns Agent at our Dublin Airport location, reporting into the Airport Manager. As a Customer Returns Agent you will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience. This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis and requires all applicant to hold a full, valid, clean B drivers licence. Benefits: Competitive Salary Starting 29 holidays (including bank holidays), increasing with length of service Monthly uncapped commission Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Work closely with all staff to ensure customers receive and return their vehicles in a timely manner. Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas. Ensure all administration is completed accurately according to operating procedures. Process all workshop vehicles according to operating procedures. Ensuring cars that are due service or repair are sent aside for maintenance. Communicate regularly with our fleet supervisors to ensure cars are up to companies standard. Communicate regularly with our damages department with any queries related to new damage found. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties in line with business needs. Your Skills: Full clean B driving licence held for a minimum of 2 years essential. Excellent communication and face to face interpersonal skills. Ability to work as part of a team in a fast-paced environment. Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts. Car rental/sales experience is desirable but not essential (training will be provided). Passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment. Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: Customer Service Team work Attention to Detail Benefits: Commission pension & healthcare.
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