14 Sales Operations jobs in Ireland

Principal Sales Operations Analyst

Dublin, Leinster MongoDB

Posted 2 days ago

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Job Description

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere-on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
**The Opportunity**
We are looking for a detail-oriented and strategic Principal Analyst to join our Sales Operations team, focusing on the Middle of Funnel processes and systems across Global Sales and Partnerships. You will lead global large scale projects, enhance forecasting and pipeline management, and optimize processes to drive revenue growth. This role includes the ability to manage multiple stakeholders to align and drive successful outcomes.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
**As a Principal Sales Operations Analyst, you will:**
+ Support the development and execution of Middle of Funnel operations strategy across Sales, Partnerships, and Marketplace sales motions
+ Understands the end-to-end global sales process, opportunity workflows, CPQ, handoff from acquisition (hunter) to growth (farmer) Sales teams, handoffs from Sales to support teams, customer journey, upsell and renewal motions, enterprise sales motions and the buyer journey
+ Own development of global sales processes for GTM teams and implementation of sophisticated systems and solutions that enable scalability
+ Collaborate with business analytics, sales leadership leadership to own improving forecasting, sales activity tracking, and pipeline management
+ Assist in establishing governance frameworks to ensure process consistency and performance
+ Work with CRM-Tech teams to align on strategic goals and support scalable system development from requirements gathering to oversight of UAT, signoff and rollout of new products within the GTM tools ecosystem
+ Analyze sales processes end-to-end and propose solutions to optimize efficiency
+ Manage multiple large scale global project implementations, ensuring successful execution across regions
+ Collaborate with cross-functional teams to drive continuous improvement and business transformations
**The Ideal Candidate is/has**
+ Bachelor's Degree (Administration, Economics, Finance, Computer Science, etc.)
+ 7+ years of work experience in either Sales Strategy / Consulting / Sales Operations / Project Management / Analytics
+ Strong analytical mindset with the ability to solve complex problems and propose solutions that improve efficiency
+ Proven track record of driving process improvement and optimizing sales operations
+ Experience managing and implementing multiple projects at a global level, with the ability to coordinate efforts across regions and teams
+ Strong communication skills, with the ability to work collaboratively with cross-functional teams and gain alignment on priorities
+ Deep experience with CRM systems, particularly Salesforce, and familiarity with connected sales tools
+ Experience in a consumption/pay-as-you-go business model is a plus
+ Strong organizational skills and the ability to manage multiple priorities simultaneously
+ Ability to work in a fast-paced environment and contribute to the scaling of operational processes
+ Fluent in English
+ Preference for EMEA Dublin or Barcelona - Hybrid model
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB ( , and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
_Req ID: 3263209160_
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Renewal Sales Operations Specialist

Cork, Munster NetApp

Posted 17 days ago

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**Job Summary**
The Renewal Business Partner is responsible for driving program, strategy, innovation, and insights into the renewal organization.
This role will be dotted line to the Renewal GEO leader and their area managers. The insights from this role will ultimately derisk renewal performance while enhancing skills and capabilities of the renewal organization. The role executes in line with GTM strategies and initiatives to grow revenue generated from customer renewal (install base) sales and meet KPIs for in-quarter renewal rates, in-quarter retention rates, discount percentages, and asset dispositio
Business Objectives:
+ Drive renewal program creation, adoption, and insights back to the team
+ Create and inform renewal strategy back to renewal management in a given GEO
+ Deliver insight through analyzing all aspects of the renewal business
+ Constantly looking for simplification and innovation
+ Enablement creation for Renewal Specialists, Area Managers, and GEO leads
**Job Requirements**
+ 5+ years of relevant experience
+ Provide Insights: be able to analyze where we are performing at, above, and below expectations across a variety of KPIs and financial measures
+ Inspection: constantly and consistently inspect our people, process, tools, and performance
+ Triage feedback around quoting and operations between Excellence teams and Renewal teams
+ Stay curious: be a student of the company, industry, the motion, aspect of lifecycle management
+ Deliver GEO-level programs to renewal management and reps
+ Content creation: content and visuals on ad hoc presentations along with scheduled presentations
+ Self-driven: can manage their time to achieve outcomes and timelines
+ Problem solver frame of mind. Can arrive at recommendations on complex challenges
+ Creative in their ideas and methods
+ Collaborative - Teamwork
+ Can lead through influence
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At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
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Sales & Operations Planning Lead

Dundalk, Leinster Osborne Recruitment

Posted 1 day ago

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Sales & Operations Planning Lead We are looking for an experienced and organised Sales & Operations Planning Lead to join ourclientsSupply Chain team. This is a key role where you will help manage demand, plan inventory, and keep products moving smoothly through the supply chain. Salary & Benefits: €60,000 + DOE Bonus. Hybrid working model. The chance to lead change and make a real impact Opportunities to grow your skills and career Key Responsibilities Lead the monthly Sales & Operations Planning (S&OP) process Work with the Sales team to review forecasts and plan for new launches, promotions, and seasonal changes Manage inventory levels and ensure product availability Monitor supplier and production performance and solve issues quickly Share regular updates on stock risks, delivery issues, and lost sales Support improvement projects across the supply chain Skills: 5+ years experience in supply chain or planning (FMCG preferred) Strong skills in Excel and data analysis Clear communicator with great attention to detail Comfortable working with cross-functional teams Process-driven and always looking to improve how things are done If you would like to hear more regarding this position, please apply through the link provided for the attention of Leanne Thornton or call Leanne on .If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. #INDOSB1 #INDTHORN
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Sales Operations Associate - Sales Solutions - 11 month FTC

Dublin, Leinster LinkedIn

Posted 17 days ago

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LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.
Join us to transform the way the world works.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. _The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team._
Our Sales Operations organization is responsible for building the ultimate go-to-market engine to connect our solutions with customer needs at scale. As a Sales Strategy & Operations Associate, you will be partnering with senior sales executives to crack the most important strategic topics in the sales organization, driving revenue growth and improving sales productivity and customer value. The Associate is also responsible for leading, executing and scaling operational and planning processes (e.g. building sales territories, setting sales targets) in partnership with cross-functional stakeholders (e.g. Finance).
The Associate should have strong strategic mindset and communications skills and collaborate with cross-functional stakeholders to drive critical business decisions. The candidate should also be able to handle highly sensitive, confidential, and non-routine information, be open minded to challenge the status quo and work on a rapidly changing organization while inspiring excellence from himself/herself and business partners.
**Responsibilities** :
+ Lead and provide recommendations on a variety of decision-making projects that will shape LinkedIn's future go-to-market model
+ Act like an owner in driving strategic planning processes through data-driven recommendations (e.g. customer segmentation, headcount, financial and territory planning, quota setting)
+ Track business performance and provide insights and recommendations to advise sales leadership on forecasting
+ Lead operational processes of the sales organization, such as: quota management, territory allocation, audits, report and dashboard development
+ Establish strong working relationships with peers in other Sales Operations teams and cross functional partners (business operations, sales leadership, compensation, finance and systems teams) to achieve objectives
**Basic Qualifications** :
+ 2+ years of experience in management consulting, finance, sales operations, business operations, or an analytical/operational role
+ 2+ years of experience with Excel, SQL and PowerPoint
**Preferred Qualifications** :
+ Ability to leverage numbers and insights to influence & drive sound decision making
+ BA/BS degree
+ Experience in communicating effectively and present to Senior Executives
+ Ability to build strong partnerships and collaborate with stakeholders
+ Experience in working with Tableau and/or Presto
+ Motivation to stand out from the crowd, disrupting the norm to help the business win
+ Ability to effectively solve complex problems from high priority strategic initiatives
**Suggested Skills:**
+ Analytical
+ Prioritization
+ Communication
**Global Data Privacy Notice for Job Candidates ?**
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:
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Sales and Operations Planning Lead

Dunboyne, Leinster Accpro

Posted 1 day ago

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Location:Meath Hybrid:Yes - 3 days in the office Compensation: €65-70k basic plus bens ACCPRO are delighted to partner with a highly valued and growing Irish business to recruit for a Sales and Operations Planning Lead. This role coordinates all aspects of supply chain activity, reports to the Head of Operations with a dotted line to the COO and CEO. This role gives the opportunity to impress at exec level and forge a quick progression path as well as opportunity to build external stakeholder relationships with both business customers and suppliers. Responsibilities: Reviewing sales data, market trends, and customer insights to validate accuracy of demand forecasts Conduct business forecast and review meetings with NAMs Liaise with Commercial Team regarding volume planning for new launches Produce and analyse the demand call off/production plans Monitor Production/Supplier performance versus Manage internal Production Managers / External Supplier contacts Draft plans to replenish Raw Material / Packaging Inventory for Production sites. Confer daily to determine status of inbound deliveries Prepare OTIF / Lost Sales reports monthly Supplier Management Reporting Support and review Warehouse/Transport/Quality Control operations Requirements: Minimum 5 years experience in supply chain management FMCG experinc with detailed exposure to Production Planning/Demand Forecast Management Educated to degree level in a related discipline a distinct advantage Lean six sigma qualifications a distinct advantage Excellent MS Excel/PowerPoint Problem solver with a desire to further their career Due to the high volume of applications received, we regret that we are unable to respond to all applications. Only those suitable for this position will be contacted. Skills: Operations Planning Sales S&OP FMCG Supply Chain
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AI Business Process Sales and Service Solution Engineer (SE) - German Speaker

Dublin, Leinster Microsoft Corporation

Posted 1 day ago

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The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team-one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.
SME&C is more than a sales organization-it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.
If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C DACH can be the next step in your career. Together, we are shaping the future of business.
**Job Purpose** - In this role you will be the AI Business Process Sales and Service Solution Engineer (SE) for the SME&C DACH segment for your assigned workload and a member of the sales team that consists of Digital AI Business Process Specialists, partners and engineering.
As an AI Business Process Sales and Service Solution Engineer (SE), you will lead AI transformation engagements with a focus on Sales and Service domain expertise. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSP) by forming strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) such as CIOs, CTOs, and IT Leaders. You will help them achieve their goals for product proficiency, roadmap, and competitive discussions to secure technical decisions.
In this role you will advance pipeline by assisting the Solution Specialist in qualifying the deal, developing the strategy and inspiring the Business Decision Maker/Technical Decision Maker. You are responsible for designing the solution and delivering an industry-aligned demonstration to the customer. You will engage partners for co-sell and implementation considerations, engineering to assist with emerging technologies and Customer Success Unit for deal support. The demo will focus on solving the technical proof requirements while highlighting our business value and competitive differentiators and should result in securing the customer's solution design endorsement.
You will develop relationships with the decision makers and with our customers and position yourself as a trusted advisor in your domain. As a recognized product expert, you are responsible for sharing your technical, industry knowledge, and best practices with your peers.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer's solution design endorsement.
+ Own the technical win strategy?for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deep?Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights, and LOB AI Agents) and Copilot Studio expertise to secure technical decision.
+ Lead proof-of-Concept engagements?for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans - including migration pathways to D365, recommended migration tools - with clear milestones and risk mitigation strategies, captured in a?Technical Close Plan?for seamless hand-off to SI partners.
+ Showcase Microsoft's unique value?in AI-powered business process D365 solutions to win technical decisions against major competitors (e.g. Salesforce, Oracle, IFS, ServiceNow, Amazon Connect). Anticipate and address technical blockers - such as AI-related compliance, privacy, or security concerns - early in the sales process, developing mitigation plans that instill confidence in D365 solutions. Drive proof-based differentiation (architecture design sessions, pilot deployments) to highlight how Dynamics 365 meets customer needs better than the competition, ultimately?improving win rates?and displacing incumbent solutions.
+ Leverage the?Microsoft partner ecosystem?to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy?Orchestrate co-selling?and co-innovation with partners (including FastTrack, and ISV providers).
+ Work closely with the Customer Success Unit (CSU)/Partners to ensure customers realize value from their Dynamics 365 investments?Secure a clear deployment plan?for every deal, including agreed success metrics and adoption milestones. Drive early adoption of high-value,?consumption-based features?like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan?
+ Commit to ongoing professional development to maintain?expert-level product knowledge?and strategic sales skills. Complete 100% of required training and certifications by the designated deadlines, demonstrating a willingness to grow and adapt with Microsoft's innovations. Achieve at least?Level 200 proficiency in consultative selling?approaches and?Level 400 mastery of Dynamics 365 solutions for key workloads (Sales, Service, Field Service, etc.), enabling you to fluently bridge executive business discussions and deep technical dialogues.
**Qualifications**
**Required Qualifications**
+ Demonstrated technology-related sales or account management experience
+ OR Bachelor's Degree in Computer Science, Information Technology, or a related field with demonstrated technical pre-sales or technical consulting experience
+ OR Master's Degree in Computer Science, Information Technology, or a related field with demonstrated technical pre-sales or technical consulting experience
+ OR equivalent experience
+ Deep understanding of Sales and Service Dynamics 365 solutions such as Sales, Customer Service, Contact Center, Customer Insights, Field Service, D365 Line-of-Business AI Agents, and Low Code offerings like Copilot Studio
+ Broad understanding of commercial cloud offerings, ideally including Microsoft's Dynamics 365 portfolio, as well as awareness of competitors and related ecosystems
+ Fluent in German AND English.
**Additional Qualifications**
+ Expert knowledge and proven experience selling into one or more industries such as Financial Services, Manufacturing, Healthcare, Retail, or Government
#SMECCareers
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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Technical Sales Support

Cork, Munster BMS Recruitment

Posted 2 days ago

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Technical Sales Support - Process Equipment €50,000 - €5,000 + - K Bonus | Pension | Mobile | Laptop | 21 Days Leave Location: Cork - Office Based (Hybrid Option After 6 Months) The Company: Our client is a market-leading supplier of process equipment, providing pumps, valves, actuators, instrumentation, and related solutions to some of the biggest pharmaceutical manufacturers in Ireland. Known for their technical expertise, responsive service, and ability to deliver bespoke solutions, they have built an excellent reputation within the industry. With continued growth, they are now looking to hire a Technical Sales Support professional to join their Cork-based team. The Role: This is not a heavy sales role - instead, you will be the key point of contact for all inbound enquiries, supporting prospective clients through the pre-sales process. You will liaise with customers by phone and email, provide technical guidance, prepare designs and drawings, and ensure accurate pricing, quotes, and order processing. Working closely with the external sales team, you will play a crucial role in educating customers on the best solutions for their needs and ensuring a seamless sales journey. Key responsibilities include: Handling all inbound customer enquiries via phone and email Providing technical advice and product guidance Producing designs and technical drawings for customer projects Preparing quotes, managing pricing, and processing orders Liaising with suppliers and internal teams to ensure accurate project delivery Supporting the sales team with technical expertise during the pre-sales process The Person: Ideally coming from a hands-on mechanical or engineering background - e.g., maintenance, production, or manufacturing Experience working with process equipment such as pumps, valves, actuators, or instrumentation is highly desirable Engineering degree or relevant qualification preferred Strong technical aptitude with the ability to understand machinery and processes Organised, detail-oriented, and able to communicate clearly with customers and colleagues The Package: ,000 - ,000 base salary 000 - ,000 annual bonus 4% pension Mobile & Laptop 21 days annual leave Monday to Friday role - office based for first 6 months, hybrid option thereafter This is an excellent opportunity for someone looking to step away from the tools or advance their career in a technical support role within a respected and growing organisation. Benefits: pension commission
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Sales Support Administrator

Kilkenny, Leinster FRS Recruitment

Posted 7 days ago

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On behalf of our client, a well-established and reputable business in the construction sector, we are currently recruiting for a Sales Administrator to join their team in Kilkenny. This is an excellent opportunity for an organised, detail-oriented individual with a strong customer service approach to provide vital support within a busy sales environment. The successful candidate will play a central role in coordinating day-to-day sales operations, ensuring a smooth and efficient process from enquiry through to delivery. ___ What the Role Involves * Acting as a first point of contact for inbound customer and sales queries * Preparing and following up on quotes, product details, and pricing information * Keeping databases, files, and product records accurate and up to date * Assisting with internal coordination between departments to meet customer needs * Managing samples and related materials for client presentations * Supporting digital marketing activities such as content updates and social media * Helping the sales team stay organised and focused on business development ___ Who You Are * Friendly, professional, and confident in dealing with clients and colleagues * Comfortable handling multiple tasks and deadlines * Have previous experience in admin, customer service, or sales coordination * A strong communicator with excellent attention to detail * Tech-savvy and familiar with office systems (CRM experience a plus) * Ideally holds a third-level qualification, but not essential ___ Why Join? * Work in a stable, well-established business with a strong local presence * Be part of a close-knit, supportive team * Gain exposure to both sales and marketing functions * Enjoy a varied role where your contribution makes a real difference Appy today or contact Noelle at for more information Skills: Admin sales support
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Technical Sales Support Engineer - Dublin

Dublin, Leinster ICDS Group

Posted 3 days ago

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Technical Sales Support Engineer - Dublin. Our client produces products and solutions for power utility companies internationally, and include Active Network Management solutions, Control solutions, RTU's, Protection, Metering and Communications. We have been retained to recruit a Technical Sales Support Engineer for the company's Dublin operation. This sales role covers direct sales to power utilities, and sales through contractors/integration partners in Ireland, and is predominately office based. Key Responsibilities: Sales of company products and solutions to Power Utilities and through contractors / system integrators in Ireland. Selling the full product portfolio. Achieving annual sales targets. Supporting the company's international business units by tendering of technical and commercial proposals Key Activities: Account Management: building and managing customer relationships and positioning the company for new opportunities. The sales cycle is typically six months to a year. Business Development. Technical sales of existing / new products and solutions into the Power Utility market and other sectors within UK and Ireland. Promotion & presentations of products, solutions and expertise. Tendering of technical and commercial proposals for both Ireland and export opportunities. Driving any necessary customer approvals and certifications required for new business. Pre-qualification for opportunities. Although this role is based at the company's Dublin office, travel within Ireland & Europe will be required for pursuing opportunities and attending meetings. Occasional travel to company export regions may also be required. Interested applicants should have: Experience in technical sales, or alternatively the successful candidate may be new to sales but with a good technical background. Typically, over two years experience in industry. Possibly an application engineering background in control and automation projects. This role is a great opportunity to develop both technical and commercial skills. Desirable: Experience in selling to power utilities, particularly automation equipment. Sales experience in any of the following: Active Network Management, Smart Grid Solutions, SCADA, Protection, Substation Automation, Distribution Automation, Renewable Energy or Communications. The ability to work at both the strategic and customer facing level is desirable Electrical Engineering qualification an advantage, not essential Must be able to demonstrate the ability to identify and develop sales opportunities and to market technical solutions and services. Some experience in producing technical and commercial proposals. Delivering to sales targets. A results-driven individual with determination to deliver whilst maintaining professional and technical standards. Sales driven and enthusiastic with a technical background. Product and solution training will be given. Good communication skills with the ability to influence others. The ability to identify and cultivate long-term business relationships. Skills: technical sales power electrical utilities
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Sales Quality Support

Dublin, Leinster Field Management Ireland

Posted today

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Your mission Location : Dundrum, Dublin Schedule : 3 days in the office , 2 days remote. Rotating Shift Pattern - Monday to Friday 8am -8pm ( 2 shift Cycles 9.30 - 5.30 & 11am - 8pm ) Role Overview: We are looking for a detail-oriented and highly organised sales quality support agent to support our Field Sales function. This role is central to maintaining the accuracy, quality, and compliance of our sales process by conducting post-call quality checks You will be responsible for reviewing sales calls, maintaining CRM records, and working closely with the Account Manager and Field Sales Manager to ensure a smooth and compliant sales process. Key Responsibilities: Conduct post-call quality checks on sales calls, ensuring compliance with scripts, procedures, and regulatory standards Support the Field Sales Manager with administrative tasks including reporting, follow-ups, Maintain and update customer and sales data within the CRM to ensure accuracy and completeness Identify and flag any trends, discrepancies, or concerns to the relevant managers Assist with general back-office administrative duties related to the sales process Your profile Skills & Experience Required: Proven experience in a customer support, administrative, or sales support role Strong working knowledge of CRM systems Excellent command of written and spoken English Strong organisational skills and attention to detail Ability to work independently and prioritise tasks effectively Confident communicator able to work with both internal teams and field-based colleagues Previous experience in the utilities sector is highly valued INDHP To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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