4 Scientific Management jobs in Ireland

Job Title: Employee Success Advisor - HR Operations & Knowledge Management Location: Dublin, Ireland Level: Tier 1 HR Policy Support About the Role We are looking for a passionate and proactive Employee Success Advisor to join our HR Operations & Knowledge Management team in Dublin. This is a Tier 1 level role, focused on delivering high-quality, policy-aligned support to employees and managers across the EMEA region. This role blends HR service delivery, knowledge content management, and customer-first support. You'll play a key role in enhancing the employee experience through accurate case handling, content-driven self-service, and continuous improvement initiatives. Key Responsibilities Provide first-line HR policy support to employees and managers Deliver exceptional customer service, ensuring timely, accurate, and empathetic responses to HR queries. Maintain and improve the knowledge content ecosystem by identifying gaps, writing/updating articles, and ensuring content is accessible and effective. Champion case deflection by using insights and AI tools to improve self-service and reduce case volumes. Support projects that enhance case handling, service catalog design, and AI-driven support tools. Analyze support trends and collaborate globally to improve workflows and shift volume from Tier 1 to Tier 0. Act as a subject matter expert in core HR processes such as time off, benefits, employee data changes, and Workday transactions. Ensure data accuracy and confidentiality in all employee interactions. Participate in User Acceptance Testing (UAT) for system and process enhancements. Collaborate cross-functionally on content audits, process improvements, and scalable support initiatives. Use case metrics and SLA data to drive service excellence and improve user experience. Required Skills & Experience Bachelor's degree required. 3-4 years of experience in HR operations, shared services, or content management. Strong writing skills with experience creating or maintaining knowledge base content. Understanding of case deflection, content optimization, and agent enablement strategies. Proficiency in Workday HCM, or similar HR systems. Analytical mindset with the ability to interpret data and identify improvement opportunities. High attention to detail and a structured approach to process delivery. Excellent communication and interpersonal skills with a customer-first mindset. Comfortable working in a fast-paced, global environment. Experience with AI-powered support models, bots, or virtual agents is a plus. Language skills in German or French are a plus, but not required. Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided. Skills: Policy Support HR Systems Proficiency Case Deflection & AI Tools

Ready for a Change? IFDS has a unique opportunity that would suit an experienced candidate who is eager to grow into a leading Business Analyst (BA) role within our wider Change Management department. You will be joining a team of high-performing Business Analyst experts who are responsible for supporting our clients' requirements for changes in business processes, policies and information systems. Location:Dublin / Hybrid. This is a hybrid role. We offer a brilliant Dublin city centre office location close to Stephen's Green. Required Skills & Experience: Experience - Minimum of 5 years experience in a Business Analyst role, or equivalent operational experience working in Transfer Agency or funds industry. Analytical and Evaluation Skills - You will have a strong analytical skillset and be able to evaluate several potential alternatives to a given challenge. You will demonstrate strong attention to detail, problem solving skills and the ability to work across multiple systems and business units. Business Analysis and requirements gathering skills are essential for this role. Business Communication - You will demonstrate excellent business writing skills, especially the ability to define and communicate requirements clearly You will be comfortable interacting with and influencing multiple stakeholders and at presenting information in a succinct manner to clients and to senior audiences Organisational Skills - You will be self-motivated with the ability to work as an individual or part of a team, taking ownership of issues and showing determination to follow things through. You will demonstrate good prioritisation and time management skills. You will also have experience managing others. Applications Proficiency - You will be experienced at using MS Office suite, particularly Excel, Visio, Powerpoint Word, for business purposes. Experience with JIRA or other project tracking tools is an advantage Project Experience -. You will possess end to end experience of the project life-cycle, showing a good understanding of User Acceptance Testing, implementations and documentation. Responsibilities: You will be responsible for working well with multiple departments to understand requirements, scope and acceptance criteria for any Change Requests. You will also be responsible for initial analysis and providing estimates of BA time for Change Requests. You will be responsible for analysing new system functionalities and documenting how they will support and impact business functions. You will define mappings and business rules between "as is" and "to be" business models. You will identify and act on opportunities to improve current processes to meet changing customer requirements, to improve efficiency or to reduce risk. You will be responsible for working closely with developers and end users to ensure technical compatibility and user satisfaction. You will be responsible for drafting requirements documents, Application Support Documents, User Manuals and associated Training Materials. You will conduct walkthroughs of all documents with stakeholders, obtaining appropriate sign-off. You will be responsible for reporting progress to a Project Manager and escalating issues or risks that may arise. Management of small projects or various ad-hoc initiatives such as testing, system validations or short-notice business changes will be required. Our Culture Our employees tell us that the best part of working at IFDS is the people. Our culture is friendly, supportive, and inclusive. It is important to us that you can show up at IFDS as your whole self, safely and confidently. We are genuinely committed to ensuring that diversity, equity and inclusion are integrated into the fabric of all that we do. We have multiple Employee Resource Groups (ERGs) that provide spaces for people to connect and share. All of our ERGs are employee-led and fully endorsed by the senior management team. Our Business We are a world leading Transfer Agency that delivers premium service solutions to the world's largest financial services companies. We have offices in Ireland, Luxembourg and Canada. Our close connection to our 2 shareholders, State Street and SS&C Technology Inc, ensures our global reach and access to advanced digital software solutions for our clients. Key Benefits Include: 26working days holiday plus 'Birthday Day Off' and a 'Day Off to Disconnect' 100s of employee discounts Private health insurance with Ireland's leading health care insurer Generous workplace pension contribution Bonus and employee share schemes Hybrid option Career development including financial support for relevant external education/training IFDS Ireland is regulated by the Central Bank of Ireland. We are an equal opportunities employer and we are committed to fostering an inclusive and equitable workplace. We value diversity both in background, as well as skills and experience. # LI Hybrid #IJ To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.

Description
Amazon Central Technical Operations Services (CTOS) maintains high availability for the Amazon Retail Website and is the team that provides the first line of incident response to protect it. We make customer impacting events shorter, less frequent, severe, and impactful by providing large scale incident and response management. The Amazon Retail Website has hundreds of millions of customers globally who can be impacted by these types of incidents; the work we do to mitigate them helps real people at a tremendous scale. The CTOS team is front-and-center in driving down event duration by utilizing their deep technical expertise, operational experience, knowledge of best practices, and effective usage of incident management tools.
This position will be part of a globally distributed team of 45+ professionals across Seattle, Austin, Dublin, and Sydney providing around the clock coverage. As a System Development Manager for the Dublin site, you will manage the regional team consisting of 14 engineers. You will lead the day-to-day delivery and execution of the Incident Management function and lead System Development tooling to improve service delivery and protect availability of the Retail website and internal corporate environments. It is a complex and constantly changing space, operating across dozens of countries, consisting of thousands of cloud-based services, built and maintained by tens of thousands of engineers, and serving hundreds of millions of customers. When it experiences major issues, your team will respond within minutes to ensure the best course of action is taken and impacts are minimized. This experience will expose you to everything Amazon has to offer, providing opportunity to interact with and influence leaders from across the Stores and Corporate businesses. We are an agile team with significant impact. If you can think big and want to be a part of a fast-moving team breaking new ground at Amazon.com, and you meet the qualifications below, we would like to speak with you!
Basic Qualifications
- Bachelor degree or higher in Computer Science or related field.
- 8+ years of software development experience.
- Experience of having worked in at least one modern object-oriented programming language such as Java or C++.
- Proven track record of shipping large complex scalable systems/applications in an agile environment.
- Experience with professional software engineering best practices such as Agile project management, coding standards, code reviews, source control management, build processes, testing, and operations
Preferred Qualifications
- Strong analytic and problem solving skills.
- Strong leadership, project planning, communication and execution skills
- Ability to handle multiple competing priorities in a fast-paced environment.
- Ability to communicate clearly with technical and non-technical stakeholders at all levels
- Confidence to drive and manage large conference calls
- Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Strong analytic and problem solving skills.
- Experience with large scale distributed systems.
- Experience of building solutions using AWS technologies.
- Experience with distributed services oriented architectures
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit US Disability Accommodations.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.