478 Service Advisor jobs in Ireland

Description:

Mr. Windscreen is seeking a dedicated and customer-focused Service Advisor to join our team in our Tallaght Depot. This vital role is dedicated to ensuring an exceptional customer experience by managing all service-related inquiries and processes efficiently and professionally.

Key Responsibilities:

Customer Interaction:

• Manage all service-related telephone and walk-in inquiries promptly and courteously.
• Clearly communicate with customers regarding the work to be performed on their vehicles, ensuring complete understanding and satisfaction.

Handle the handover and administration of Customer Service Vehicles, ensuring all necessary Vehicle Health Checks are conducted.

Administration and Documentation:

• Accurately invoice completed work.
• Ensure the completion of warranty obligations in line with company standards.
• Maintain all relevant systems, ensuring the accuracy of data at all times.
• Liaise with the department manager to address and resolve any customer complaints, following up in accordance with agreed procedures.
• Engage with customers post-service to ensure satisfaction and encourage feedback for continuous improvement.
• Perform any other appropriate activities as specified by the Service Manager.

Ideal Candidate:

• Proven experience in a similar customer-facing role within the automotive industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proficiency in using relevant computer systems and software.
• A proactive and positive approach to problem-solving and customer service.
• Ability to work effectively both independently and as part of a team.
• A full clean driving license is required.

Job Types: Full-time, Permanent

Pay: €29,000.00-€32,000.00 per year

Benefits:

• On-site parking
• Sick pay

Work Location: In person

Aftercare Advisor – JOB DESCRIPTION

About Us

Windsor Motors are Ireland's Favourite Motor Group. Established in 1964 with 14 state-of-the-art locations nationwide, we employ over 350+ people and work with some of the world's leading automotive brands. Having recently been recognised as one of Ireland's Best Managed Companies by Deloitte, it is our motivated and dedicated staff that lie at the core of our accomplishments. Through continued expansion across our group, we are now looking to recruit enthusiastic people who strive for excellence to join our team.

At Windsor we have been helping customers to buy and look after their cars for over 50 years. Whether you are looking for a new or used car, or need servicing or repairs for your current vehicle, you can trust us to give you the very best service.

Aftercare Advisor Job Purpose

To control and manage the front service counter. To resolve customers issues and communicate with the Aftercare manager. To act as a point of contact for customers requiring service work and to coordinate service activity with the aim of achieving customer satisfaction and after-sales objectives.

Reporting to the Aftercare Manager situated in our Airside Nissan location.

About the role:

The Aftercare Advisor position is an integral role within the team, delivering front line, best-in-class service to Windsor Motor customers.

Responsibilities:

· To book in, by telephone or personally, vehicles for service and repair.

· To generate appropriate documentation relating to booking.

· To obtain customers signatures, address & contact number on all repair orders.

· To receive the vehicle from the customer and clarify issues relating to the service/repair.

· To agree cost and deadlines with the customer.

· To progress-chase the job through the workshop, obtaining authorisation during the progress.

· To re-negotiate on issues relating to deadlines and estimates.

· To generate invoices.

· To hand over the car to the customer and explain any issues relating to the work/ future work required.

· To order from the parts department any parts required for agreed future repairs.

· To progress- chase parts and to advise the customer accordingly of when the repairs can be carried out.

· To organise / co- ordinate internal servicing & bodywork.

· To collect monies for replacement vehicles and the checking of petrol levels on return of vehicle.

· To collect monies outstanding.

· To undertake quality control checks on the day to day running of the aftersales department.

· To process warranty when required.

· The job description is a guideline and does not aim to detail every possible task and expectation. The job description may be subject to change from time to time.

Expectations:

You are a highly motivated and passionate individual striving to provide an exceptional service to both our customers.

· To achieve 'hours sold' targets in liaison with the workshop ensuring optimum utilisation.

· To achieve high levels of customer satisfaction through effective job monitoring and communication with the customer.

· To accurately follow dealership and manufacturer guidelines.

· To ensure high standard of housekeeping and compliance with Health and safety procedures.

· To actively contribute to departmental and inter-departmental team work and to be supportive of the overall company mission and relative initiatives.

· To maintain a high standard of presentation at all times.

Additional Information:

The hours of attendance are based on a 39 -hour week. The hours are from 8.30am – 5pm Monday – Friday

Job Type: Full-time

Pay: From €29,000.00 per year

Benefits:

• Bike to work scheme

Work Location: In person

Job Title: Service Advisor

Responsible to: Service Manager

Main Purpose of Job:

We are currently recruiting for a Service Advisor to join the Connolly Motor Group, within the Service team at Hyundai Galway, Oranmore.

The role:

The successful candidate will be required to welcome customers to the Service department. Carry out customer follow ups to develop and maintain positive relationships. You will be required to organise service department bookings in an efficient and courteous manner to ensure utilisation of the workshop in line with dealer guidelines.

Role Responsibilities:

Customer Service

• Welcomes all customers at Service reception in a warm and professional manner, qualifies their needs; agrees service instructions and books vehicle into the workshop
• Provides a quotation and invoices for the customer
• Reviews vehicle and customer history to identify potential additional work requirements (such as recalls or items noted at last service)
• Inputs information into Kerridge so that job cards and other relevant documents can be produced, and initiate ordering of appropriate parts
• Communicates the customer requirements to the workshop in a legible, clear and understandable manner
• Ensures vehicle health checks are carried out on each vehicle
• Ensures thorough vehicle inspection with the customer before and after service work is carried out
• Responds to customer enquiries; monitors work progress to ensure the vehicle will be ready at the time agreed and contacts the customer to confirm when their vehicle is ready for collection
• Creates the invoice for work completed
• Promotes the sale of service plans and additional products to customers
• Handles customer problems, complaints and difficult situations using the necessary skills and where possible resolving the issue to the mutual satisfaction of the customer and the business
• Maximise the potential of up-sales if appropriate during service customer communications
• Completes any other appropriate activities as specified by the Service Manager

Standards & Regulations

• Ensure prompt customer follow up email / phone calls to maintain customer satisfaction and manufacturing standards as outlined in company policies
• Understands and complies with all appropriate legislation relevant to the department including health and safety legislation and FCA regulations
• Obtains payment from the customer and completes the appropriate paperwork in line with Company procedures and FCA regulations

The person:

Skills and Competencies:

• Motor sector experience is not essential but desirable
• Strong communication skills with internal and external customers, suppliers and the manufacturer
• Strong problem-solving ability to identify and resolve customers issues in a professional and empathetic manner
• Attention to detail
• Work independently in a busy, active environment, managing own time and workflow effectively
• Present a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearance
• Build strong interdepartmental relationships and pay close attention to other department requirements
• Time Management skills

MUTEC, the Municipal and Utilities Truck Equipment Company, currently wish to recruit a Service Advisor to join the busy team based on the Longmile Road, Dublin 12.

MUTEC is an authorised Mercedes-Benz commercial vehicle dealership and aftersales service centre. We are a division of Motor Distributors Limited. Our aftersales service focuses on the maintenance and repair of Mercedes-Benz Commercial Vehicles, Mercedes-Benz buses and coaches and operates a CVRT Centre.

Main duties and responsibilities to include:

• Establishing, maintaining and developing long-term customer relationships and for initiating and managing the service process.
• Liaise with the Workshop, Service Reception, Warranty, Parts Department & internal customers.
• Creating job cards detailing customers requirements in a clear and concise manner.
• Maintaining high levels of customer service whilst offering advice to customers regarding technical issues, costs, completion times etc.
• Maintain up-to date progress on each of your customers vehicles undergoing maintenance and repair and liaise with your customer as needed on any additional work or costs.
• Determine workshop availability and schedule customer bookings by phone, email or from walk in customers wishing to book maintenance and repair work.
• Meet customers when they arrive with their vehicle and establish a clear understanding of what maintenance and repair work is to be carried out.
• Ensure that the customers vehicle is ready at agreed day/time and explain all maintenance and repair work completed.
• Ensure invoicing is carried out correctly on completed jobs.

The successful candidate will ideally:

• Excel at understanding, anticipating and meeting customer needs.
• Exhibit excellent communication and interpersonal skills.
• Possess excellent problem-solving ability.
• Work well under pressure.
• Have strong organisational and planning skills.
• Be efficient, with good attention to detail.
• Work well as part of a team.
• Have strong IT skills.
• Be flexible in their approach to work.
• A technical background is desirable but not essential.
• Clean full drivers' licence is desirable but not essential.

If you meet the above criteria and wish to be considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.

Job Types: Full-time, Permanent

Work Location: In person

The AA is embarking on an exciting growth and transformation phase and is seeking to recruit a Service Advisor to support the Service Manager in providing best in class customer service to our clients.

This role will form part of the SMR (Service, Maintenance and Repair) team and will report to Service Manager.

The successful candidate will be a highly driven, adaptable and confident people person who can thrive in a rapidly changing organisation and will adopt a hands-on approach to their role. We are seeking a high calibre and talented professional with a positive mindset and that is willing to learn.

Key Responsibilities:

The primary responsibilities and focus areas for this role will include the following:

• Greet customers and offer excellent customer service from intake to release of their vehicles.
• Translate customer-reported problems to actionable work orders for technicians to complete.
• Order necessary parts from suppliers and double-check that they are delivered to technicians.
• Invoice and collect payment from customers for services rendered.
• Maintain customer records and enter data into computer databases.
• Liaising with technicians and communicating service, repair, and maintenance requirements to customers.

Minimum qualifications, experience & skills

• Must have 2 years' experience in Service/Aftersales in a dealership.
• Must have the ability to learn quickly in a dynamic working environment.
• Intermediate level of competence with Office 365; knowledge of Office 365 (MS Office, Excel, Teams etc.).
• Familiar with online fleet systems.

Additional Required Key Skills & Attributes:

• Ability to engage and converse successfully with customers and partners.
• A positive can-do attitude, high energy and an eagerness to excel in everything they do.
• A strong work ethic and highly committed individual with a proven track record of delivering successfully to deadlines.
• Highly adaptable and flexible to needs of the role and the business.
• Excellent resilience and can cope with high pressure work environment.
• Quick-thinking problem solver who is proactive in anticipating issues or suggesting new developments.
• Excellent organisation and time management skills with the ability to rapidly reprioritise according to the changing needs of the business.
• An excellent self-starter with the ability to own and drive their work independently while also working very effectively with others and utilizing expertise of others well.
• Good analytical skills and very strong attention to detail is essential.
• Excellent drive, enthusiasm and commitment and a keen interest in developing their career.
• Exceptional interpersonal, communication and teamwork skills, and ability to influence and develop relationships with individuals at all levels of the organisation.

Job Types: Full-time, Permanent

Pay: Up to €35,000.00 per year

Benefits:

• Additional leave
• Bike to work scheme
• Company events
• Company pension
• Employee assistance program
• Employee discount
• Gym membership
• On-site parking
• Private medical insurance
• Sick pay

Work Location: In person

Emerald Truck & Van Limited is the IVECO Commercial Vehicle Distributor for Ireland. We specialise in New & Used Truck Sales, along with their servicing and parts. Our aftersales also covers all makes of commercial vehicles.

Due to continued growth of the business we require a Service Advisor who can provide a thorough service to our customers to ensure their vehicles are back on road within the shortest time possible. Experience while an advantage is not essential as full training will be provided. Most importantly we are looking for an enthusiastic and reliable team worker who relishes learning new skills and gaining new knowledge every day.

As a Service Advisor at our Dublin site, you'll be a key point of customer contact for service and aftersales care ensuring that the dealership image with customers is of the highest level through the provision of relevant, accurate and timely information and always demonstrating professionalism.

You will contribute to the smooth and efficient operation of the service department by organising and booking work in conjunction with Workshop Control, ensuring the availability of parts, accurately recording all repair information, identifying vehicles requiring detailed diagnosis and liaising with customers to advise regarding additional repair work or delayed completion. You will also maximise service profitability through loading workshop schedule to maximise workshop capacity utilisation, selling additional products, services and repair works in a professional manner and ensuring accurate and timely invoicing.

The core aspects of the role include:

1. Providing exceptional customer service using various forms of communication for example in person, phone, or email.

2. Assist with the daily planning of vehicles in the workshop ensuring full utilisation of time available.

3. Updating customers on their vehicle progress whilst in our workshop

4. Scheduling services required for customers.

5. Dealing with customer queries.

6. Exceeding customer expectation by ensuring you are part of a brilliant team which provides a quality service to all customers getting their vehicles back on the road to keep our country running.

7. To understand key performance targets and support your colleagues and team to achieve them.

8. To embrace all opportunities of learning and developing alongside the rest of the service team.

9. To attend recognised courses of instruction and achieve the correct pass mark for each course.

10. To respect the property of the Company and any property for which the Company is responsible, or which is in their care.

11. To assist with general housekeeping or any other duties required within the service department area.

12. To enjoy your time as a brilliant colleague within Emerald Truck & Van.

As the ideal Service Advisor at Emerald Truck & Van we will be looking for you to be able to demonstrate to us (experience is not essential as long as you are willing and quick to learn)

• Previous experience working in a CVRT, Commercial or car dealership
• Vehicle mechanical knowledge
• Display a high level of customer service
• IT Literacy
• Knowledge of CDK (Keyloop) dealer management system
• Brilliant levels of communication written or verbal
• Interest in motor vehicles
• Enthusiastic, Team Player, Flexible.

At Emerald Truck & Van one of our core values is we believe our colleagues are our most important asset and you can be assured that should you be offered a position with us you will receive excellent training and will become part of a brilliant team.

What's in it for you?

As an Emerald Truck & Van colleague, you will have access to a comprehensive benefits package including:

• 31 days holiday per year (inclusive of Bank Holidays)
• Group company product discounts
• Industry Leading Training from Iveco our franchise Manufacturer
• Career progression opportunities
• Internal engagement initiatives
• Long service awards
• Refer a friend incentive
• The opportunity to get involved in a range of charity fundraising opportunities
• We also pride ourselves on offering internal and external training and development opportunities along with realistic career paths for each member of our team
• Industry leading salary levels along with performance related bonus commensurate with candidate experience and ability

Together We Make a Difference and it is our ambition to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

This is a real opportunity for the right person to join our growing business that will offer tremendous career progression potential.

Please note:

1. The above list is not exhaustive and may be subject to change. It should be noted that the duties, designation and location of the post may be subject to change to meet the changing needs of the organisation.

2. Emerald Truck & Van reserve the right to review the experience and qualifications required depending on the volume of applicants.

3. Salary – will be dependent on experience and qualifications.

4. If you feel up to the challenge and have the relevant experience and ability we need, please email your CV and covering letter to

5. The closing date for receipt of applications is Friday 26 September 2025.

Job Types: Full-time, Permanent

Pay: €30,000.00-€33,500.00 per year

Benefits:

• Company events
• Employee discount
• On-site parking
• Sick pay

Application question(s):

• Do you have experience as a Service Advisor in a Commercial Vehicle Dealership?

Work authorisation:

• Ireland (required)

Work Location: In person

Application deadline: 26/09/2025

Reference ID: ETV/SEPT25/SERADV

Location: Toyota Naas

Job Type: Full-time

Schedule: Monday-Friday + 1 Saturday/month (9am-1pm)

Are you a skilled and customer-focused Service Advisor looking to take your career to the next level?

Join our award-winning team, recently named Franchised Aftersales Operation of the Year by the Society of the Irish Motor Industry (SIMI), and start your journey towards a fantastic career.

Toyota Naas is on the lookout for a passionate and experienced individual to join our dynamic Aftersales team. As the first point of contact for customers seeking motor servicing, you'll play a vital role in delivering the high standard of service and care that defines the Toyota brand.

At Toyota, everything starts with #1. Customer First, #2. Respect for People, and #3. Continuous Improvement. We believe in developing our people the "Toyota Way" - through teamwork, learning, and Kaizen (continuous improvement).

We're offering more than just a job - we're offering a long-term career path with Ireland's most trusted automotive brand.

• Be the friendly and knowledgeable voice answering service enquiries and bookings.
• Handle all service and PDI (Pre-Delivery Inspection) bookings using Auto View.
• Liaise with parts, sales, and workshop teams to ensure smooth day-to-day operations.
• Check for outstanding recalls and update internal systems accordingly.
• Ensure service appointments are managed efficiently - no overlaps, no delays.
• Support workshop flow by communicating job priorities and requirements.
• Consistently work towards meeting performance targets and customer satisfaction goals.

• 2-3 years' experience in a Service Advisor role within a busy main dealership.
• A natural communicator with a customer-first mindset.
• Excellent organisational skills and the ability to multitask.
• Strong computer literacy and process orientation.
• Sales-driven, confident in upselling services or products.
• Familiar with warranty procedures and workshop systems.
• A team player who thrives in a fast-paced environment.
• Open to learning the Toyota Way, Kaizen, and Lean 6 Sigma methodologies.

• 60% Staff Discount
• Employee Rewards & Peer Recognition Schemes
• Employee Referral Scheme
• Bike to Work Scheme
• Free On-site Parking
• Career Development & Progression Opportunities

If you are enthusiastic, driven, and ready to be part of a company that values respect, excellence, and continuous improvement, we want to hear from you

Apply today and drive your career forward with Toyota Naas.

Please note: We do not require the assistance of recruitment agencies at this time.

Brian Geary Toyota are hiring a Service Advisor for our Raheen, Limerick location.

The ideal candidate will have previous professional experience in a front of house / customer service type role and wishes to be part of a team driven to provide excellent customer service to clients.

Key duties and responsibilities to include:

• Customer facing role dealing with all aspects of a busy aftersales department
• Efficiently process high volumes of telephone enquiries
• Contact potential and existing customers to schedule service appointments
• Accurately record and input customer correspondence into Databases
• Organise the logistics around service requirements
• Deal with any issues and communications within the agreed policy and guidelines
• Direct queries or potential sales to the correct department, if required
• Undertake any ad hoc duties which may be required from time to time

Candidate requirements:

• Excellent communication and inter-personal skills with a strong focus on customer care and customer retention
• Will be self-motivated, enthusiastic and results-orientated
• An outgoing and friendly manner is essential
• Will have excellent communication skills and ability to work as part of a team
• Have the ability to work under time pressure and meet agreed deadlines
• Be computer literate with excellent organisational skills
• Previous customer facing experience required, with previous motor industry experience an advantage
• Be able to work in a busy environment while maintaining a strong focus on customer satisfaction

If you are interested in the position and believe you can make a contribution to our business, please apply by sending a full CV.

Job Type: Full-time

Work Location: In person

Laharts Volkswagen & Skoda are looking to recruit an experienced Service Advisor to join our Aftersales team in Kilkenny.

To support our business expansion, we require a Service Advisor to work as part of our customer service team. Previous experience in a similar role or a sales role would be an advantage but is not essential as full training will be provided.

The Role:

• Meet and greet all service customers promptly in a professional and courteous manner
• Inspect customers' vehicles and refer to service history to accurately identify and verify all customers' service needs and in particular to ensure that all customers concerns are correctly captured on job cards
• Record customers details accurately, clarify payment options and confirm time for pickup
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the vehicle and associated service requirements
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval and authorisation regarding any changes in the cost-estimate, promised time of delivery or recommended services
• To deliver customer satisfaction scores in line with Volkswagen standards

The Candidate:

• Excellent customer service skills and professional appearance
• Ability to work well in a process driven environment
• Ability to upsell from VHC reports
• Strong oral and written communication skills
• Demonstrable ability to meet and exceed targets
• IT Literate including Microsoft Office suite
• Self-motivating and able to manage own workload
• A friendly and professional manner
• Highly organised and focused
• Excellent numerical skills
• Full driving license

What we offer:

• Competitive Salary
• Performance Bonus
• A clean and safe working environment
• Bike-to- Work scheme
• In-house, manufacturer & professional qualifications

Job Type: Full-time

Application question(s):

• Have you worked for a main dealer franchise previously?

Experience:

• Service Advisor: 2 years (preferred)

Licence/Certification:

• Full Driving Licence (required)

Work Location: In person