30 Service Advisors jobs in Ireland
Customer Service Advisor. 6 Month contract
Kilkenny, Leinster
Cpl Resources - TEG
Posted 1 day ago
Job Viewed
Job Description
Role: Customer Service Advisor uk NI/GB Contact Centre Location:Kilkenny Cpl is a proud Talent Partner to Bank of Ireland.We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Irelands promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland. Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract. This role will provide full 360 support to you by way of full on-site training, and on-going support to develop yourself. This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery. At the heart of this purpose is our commitment for an inclusive environment. What you will be doing: *Provide Best in Class customer service and provide clear solutions to customer queries within contact centre environment. *Perform and approach your role to the professional standards expected of a leading contact centre. *Work towards achievement of individual performance objectives based on SLAs. *Positively contribute to your team and support team colleagues. *Compliance with all regulatory requirements including all operational and administrative procedures including risk verification protocols. *Embrace personal development and ensure that required levels of competency are being achieved in line with role expectations. *Reinforce the message that values the customer. Requirements: *1+ year experience in Customer Service (Retail, Hospitality, Contact centre) *Excellent interpersonal and communication skills *The ability to Problem Solve *Be resilient and demonstrate agility to flex your learning in role *Good level of PC skills Please note:Only Applicants Eligible to work in Ireland will be considered at this time. Benefits of being a Cpl colleague on site: *Great starting rates & hours *Engaged onboarding & training *APA/ QFA support subject to role *Dedicated EAP program *Bike To Work scheme *Travel tax incentives *A diverse and inclusive culture *Remote, hybrid & on-site opportunities - Subject to role *Flexible hours available - Subject to role *Access to internal BOI Careers Lab and soft skill training Cpl is committed to providing a positive employee experience for all its people where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. Cpl is an Equal Opportunity employer. At Cpl we believe that delivering our vision to be the worlds best at transforming our clients and candidates through sustainable transformational talent solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so. Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities and those who have taken time out for reasons including family or caring responsibilities. As a company Cpl is a Gold Medal holder for Diversity & Inclusion. We have also been recognised as the 5th Best Large Workplace in Ireland by Great Place to Work; these values drive our passion for our programs, supporting our clients and Cpl colleagues across our client sites. While initially these are contracts circa 6 months in duration; due to ongoing investment in front line services, opportunities to extend are available subject to individual performance and availability of roles. Over the years, we have seen Cpl colleagues start something amazing, take experience from other roles and build solid careers with Bank of Ireland, which has resulted in a very high proportion of people going on to have permanent careers with them when they become available. We have had people leave to travel or continue their education come back and resume their journey. Benefits of being a Cpl colleague on site: Great starting rates & hours Engaged onboarding & training APA/ QFA support subject to role Dedicated EAP programme Bike To Work scheme Travel tax incentives A diverse and inclusive culture Remote, hybrid & on-site opportunities - Subject to role Flexible hours available - Subject to role Access to internal BOI Careers Lab and soft skill training While initially these are contracts circa 6 months in duration; due to ongoing investment in front line services, opportunities to extend are available subject to individual performance and availability of roles. #TEGKilkenny Skills: CUSTOMER SERVICE
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Administrator
Dundalk, Leinster
Recruitment Plus
Posted today
Job Viewed
Job Description
Job Title: Customer Service Administrator Salary: €30k Location: Dundalk, Co Louth- Office based role. Ref: S011809 Benefits: Company Pension Sick Pay Scheme Health Insurance (75% employee & 50% Spouse and Children) 4pm finish on Friday Car parking Description of Role: The role of the Customer Service Administrator will involve working with the existing team on various aspects of the business. There will be a degree of multi-tasking required in terms of working on multiple administrative projects at the same time and contributing various inputs required. You will be the point of contact for any and all customers. Requirements: Excellent communication skills - written and verbal. Solid computer skills MS Office (Word/Excel/ etc.) Have the ability to organise your work and a keen attention to detail. Knowledge of customer service principles and practices. 2 Years experience in a similar customer service roll would be advantageous Eager to learn and possess a can-do attitude Have the personal attributes to enable you to work successfully as part of a small team. Display the ability to work in an environment where initiative and judgement are key qualities. Key Duties & Responsibilities: To act as point of contact for any and all customer enquiries. Handle and resolve customer complaints. Accurately enter and review order data on company system. Keep accurate and detailed records of customer interactions and transactions Ensure that all client details are kept current on the customer database Communicate and co-ordinate internally with manufacturing/warehouse etc, For more information please send your CV to Bernie in confidence through the link. If you are living in Ireland and hold a VALID WORK PERMIT, please feel free to contact us directly. However, if you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Recruitment Plus is not in a position to respond to each individual application due to the high volume of submissions. We will only contact those candidates whose CV matches the criteria for the vacancy. Thank you for your patience. For details on our privacy policy please click here:
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
Cork, Munster
Musgrave Limited - Group
Posted today
Job Viewed
Job Description
Customer Service Representative Contract: Permanent Location: Tramore Road, Cork Join Musgrave: Where Innovation Meets Heritage, and People Drive Change Musgrave is one of Europes most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey. As we continue our journey toward becoming Irelands most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as aCustomer Service Representative. What you'll be doing: Consistently providing expert customer service to our retailer community in a friendly and professional manner. Steering assigned queries including queue management, logging of all calls received and ensuring calls are assigned to appropriate tier two resolver groups as necessary. Playing an active role in supporting our service excellence model, ICARE, across the business. Identifying and sharing ideas within the team to improve processes and overall retailer communications. Analysing call and query patterns to identify opportunities for better service. Contributing towards creating the best team environment. What we'er looking for: A minimum of 2 years experience in a busy and productive customer focused environment. Competency in PC packages including the MS office suite and Excel in particular. Previous experience in using in-house data-base systems and spreadsheets etc. A strong commitment to providing the best customer experience coupled with excellent communication and interpersonal skills. The ability to work using initiative and to complete tasks to a high degree of accuracy and quality while contributing to the overall team goals. A proven ability to work in a fast paced environment with a varied and challenging workload. Previous experience in a customer service role, working to deadlines and/ or exposure to Musgrave processes and systems would be of distinct advantage. Why Musgrave: Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning. Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact Innovation Focus: Be part of a company that values forward-thinking solutions Community Focus: Be part of a company that truly values its communities and strives to make a positive impact. Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation. Are you ready to make a difference? Apply now and join us in creating a future where business success and positive change go hand in hand Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know. Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
Ennis, Munster
Eflexes
Posted 2 days ago
Job Viewed
Job Description
We are currently seeking an experienced Customer Service Representative to join a well-known company based in Co. Clare This is a permanent, office-based role offering a competitive salary package. In addition, the position includes attractive benefits such as company pension, health insurance, and employee discounts on various company services. Responsibilities: Dealing directly with customers, both face-to-face and over the phone. Answering customer queries promptly and effectively. Accurate and efficient data entry into relevant systems. Responding to inbound customer calls/emails within agreed service levels. Contributing to process improvements where possible. Recording customer interactions and transactions. Working as part of a team to achieve high customer satisfaction. Requirements: Previous experience in a Customer Service or Call Centre role. Proficient IT skills, particularly with Microsoft Office. Ability to work well within a multi-skilled team. The ideal candidate: Will have a flexible approach to work and the ability to manage multiple priorities in a fast-paced environment. Will be capable of working in a demanding, front-line service role as part of a client-focused team. Will be committed to high levels of client service and continuous process improvement. Will have strong PC skills, including thorough knowledge of MS Word and Excel. Will demonstrate excellent numeracy skills, attention to detail, strong organisational skills, and the ability to work independently and proactively. Will have strong interpersonal skills and an excellent telephone manner. Will possess outstanding verbal and written communication skills, along with a high degree of professionalism, drive, and enthusiasm. To apply: Please email your CV to or call Jake on for further details. Skills: Customer Service Outbound Customer Service Complaint Handling
This advertiser has chosen not to accept applicants from your region.
3
Irish Speaking Customer Service Advisor (Onsite/ Hybrid/Remote)
Tralee, Munster
Fexco Limited Company
Posted 3 days ago
Job Viewed
Job Description
Fexco Managed Services are currently looking for anIrish Speaking Customer Service Advisorto join our outsourcing division on a full-time, permanent basis. Onsite (Killorglin, Co. Kerry) and remote working opportunities are available. About this Opportunity Are you a fluent Irish speaker looking to enter the world of Customer Service? Do you want to work in a positive, friendly and forward-thinking environment? Then Fexco is the company for you We provide excellent training and on the job support in all areas of phone, email and some admin duties with the opportunity to progress and develop your career within Fexco. How you will spend your day with us Working in a fast paced environment, your training will equip you to provide relevant advice to customers via phone, email and webchat Keeping yourself up to date with product, service and customer information through our easily accessible knowledge base Effectively managing a customer database through accurate and efficient data entry Demonstrating a strong customer focus at all times Investigating and resolving customer queries through first contact resolution where possible Adhering strictly to data protection (GDPR) and confidentiality laws The Ideal Candidate If you are customer focused, team oriented, enthusiastic, motivated, enjoy working in a target driven environment, have strong computer skills and have the ability to communicate in Irish (both written and verbal), then we would love to meet you. Some of the benefits you will receive along the way . Competitive basic salary Annual VHI Healthcare subsidy Permanent contract Annual performance related bonus Fully paid training programme 20 annual leave days and 2 company days per annum, plus option to purchase an additional 5 days leave per year Incentivised Employee Referral Scheme Wellbeing programme focused on our employees health and wellness Paid Leave increasing with tenure: Sick, maternity, adoptive, paternity and marriage leave Career Paths and Development Programmes to support your progression 24/7, 365 day access to our Employee Assistance Programme Life Assurance Cover Defined contribution pension scheme Subsidised Sports & Social Club Subsidised Canteen Cycle to work scheme Fexco group Employee Discount Scheme By the way About us Fexco is recognised as one of the worlds most established Fintech and outsourcing organizations Fexco is one of Irelands leading private companies, based in Killorglin, Co Kerry. Founded in 1981, it has grown to employ almost 1000 people in Ireland and 2300 worldwide. Fexco Managed Services is one of Irelands leading outsourced services providers, delivering a high-quality service to a range of Government and Commercial clients. At Fexco we believe in nurturing and inspiring our people and we provide professional and personal development training throughout your career. Due to continued growth there are always opportunities for progression across our extended business units. Is this you? If you have the passion to succeed in a growing and innovative organisation and have the desired background, we would like to hear from you now. Part of this recruitment process may include a video interview details of which will be sent to you should we progress with your application. Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative II
Dublin, Leinster
WM
Posted 12 days ago
Job Viewed
Job Description
**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative II
Dublin, Leinster
WM
Posted 12 days ago
Job Viewed
Job Description
**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
**Experience (North America & LATAM):**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**Our Promise:**
Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
**_Disclaimer:_**
_The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice._
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
**Experience (North America & LATAM):**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**Our Promise:**
Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
**_Disclaimer:_**
_The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice._
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service/Returns Agent
Dublin, Leinster
Europcar
Posted 1 day ago
Job Viewed
Job Description
Returns Agent - Dublin Airport Join us this summer and receive a €500 sign-on bonus! Bonus payable after 3 months of continuous service. Valid from June 23 to August 31, 2025. Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Returns Agent at our Dublin Airport location, reporting into the Airport Manager. As a Customer Returns Agent you will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience. This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis and requires all applicant to hold a full, valid, clean B drivers licence. Benefits: Competitive Salary Starting 29 holidays (including bank holidays), increasing with length of service Monthly uncapped commission Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Work closely with all staff to ensure customers receive and return their vehicles in a timely manner. Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas. Ensure all administration is completed accurately according to operating procedures. Process all workshop vehicles according to operating procedures. Ensuring cars that are due service or repair are sent aside for maintenance. Communicate regularly with our fleet supervisors to ensure cars are up to companies standard. Communicate regularly with our damages department with any queries related to new damage found. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties in line with business needs. Your Skills: Full clean B driving licence held for a minimum of 2 years essential. Excellent communication and face to face interpersonal skills. Ability to work as part of a team in a fast-paced environment. Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts. Car rental/sales experience is desirable but not essential (training will be provided). Passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment. Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: driving licence communication team work attention to detail Benefits: Sign on Bonus Commission
This advertiser has chosen not to accept applicants from your region.
7
Spanish Customer Service Representative
Galway, Connacht
Cpl Resources - Galway
Posted 6 days ago
Job Viewed
Job Description
SPANISH - CUSTOMER SERVICE REPRESENTATIVE Our client, a Galway based healthcare business, seeks to hire a customer service representative who can speak fluent Italian. This is a permanent role reporting to the customer service manager. This role will have hybrid working options after a probation period with the role being based in Galway City. RESPONSIBILITIES: Responding to customer questions/concerns via phone, email and live chat in an efficient and effective manner Handle customer complaint, troubleshoot issues including pricing, billing inquires and order status updates. Assist customers with placing orders, returns, refunds or exchanges as per company policies. Collaborate with internal departments to resolve customer concerns effectively and efficiently. Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures. Representing the company in a professional, courteous, and efficient manner Complete documentation to in-house standards and be compliant with all in house procedures. Always working in a safe manner. Reporting to the Customer Service Team Leader. REQUIREMENTS: Fluency in spoken and written Spanish & English. Minimum 2 years experience working in a Call Centre or Customer Service department. Excellent communications skills. Excellent telephone and customer service skills. Ability to work independently and as part of a team in a fast-paced environment. For more information, please contact Skills: friendly attention to detail good communication
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative/Leader
Ennis, Munster
Harmonics
Posted 2 days ago
Job Viewed
Job Description
Overview: Our client, a recognised leader in the global aviation industry, is renowned for delivering exceptional service and operational excellence across its international network. With a strong commitment to innovation, customer satisfaction, and employee development, They are now seeking a Customer Service Representative / Team Leader to join their team a fantastic opportunity to build your career in a high-performance, customer-focused environment. The Role: The Customer Service Team Leader will be responsible for leading, motivating, and developing a team of customer service representatives to ensure they provide high-quality service to our customers. The ideal candidate will possess excellent leadership skills, a strong customer service background, and the ability to drive performance and achieve team goals. Job Functions & Responsibilities: Lead, manage, and support a team of customer service representatives, fostering a positive and productive work environment. Monitor team performance, provide regular feedback, and conduct performance reviews. Develop and implement strategies to improve customer service processes and enhance customer satisfaction. Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution. Collaborate with other departments to ensure seamless service delivery and address any issues affecting customer satisfaction. Stay up-to-date with industry trends and best practices to continuously improve our customer service offerings. Support on identification of product portfolio fit with existing or new products. Ensure close communication with Stakeholders in the company (e.g. quality, finance, operations) and globally (Sales and Fulfilment) Person Specification: The candidate should essentially fulfil the following requirements: Third level education in Business, Management, or related field Proven experience in a customer service focus role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to handle escalated issues with professionalism and tact. Proficient in using MS Office & ERP software. Strong analytical skills and the ability to interpret data to drive performance improvements. Ability to work in a fast-paced environment and adapt to changing priorities. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Skills: CRM & ERP Systems Data Analysis & Reporting Leadership & Performance Management
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