45 Service Advisors jobs in Ireland

Customer Service Advisor Job Description: We are actively seeking a full-time Customer Service Agent to join a high-performing and supportive administration team at a leading home-care services provider, serving a broad client base across the Republic of Ireland and Northern Ireland. Key Responsibilities: Respond to patient and healthcare professional inquiries within a fast-paced, customer-centric setting. Actively promote and generate new business across all personal insurance lines, including motor, home, farm, van, health, and marine policies Liaise with internal teams and external partners to efficiently resolve delivery and logistics issues. Process orders and assist field personnel utilizing a customized internal database system. Maintain full compliance with CBI, CPC, GDPR regulations, and all internal policies at all times. Consistently achieve and surpass established service level agreements. Provide comprehensive administrative support to ensure smooth operational workflow. Ideal Candidate Profile: Experience & knowledge in a personal insurance environment is essential. APA/ CIP qualifications are an advantage. You must be customer-focused, and committed to providing an excellent service to our clients Strong interpersonal skills are essential Skills: Time Management Communication Team Work Drivin

**DESCRIPTION**
We are looking for a talented Service Advisor (Automotive, Plant, Power Generation) to join our team specializing in Service for our Distribution Business Unit in Dublin, Ireland?
This role may require a 10% of international travel frequency.
In this role, you will make an impact in the following ways:
+ Team Leadership & Coordination: Ensure effective supervision of Service Technicians to meet all service and customer requirements, promoting accountability and high performance.
+ Performance Management: Conduct regular reviews with key stakeholders to track team performance and implement improvement plans where needed to meet branch targets.
+ Process Compliance: Take ownership of service processes and procedures, enforcing adherence through audits and analysis of KPI data to drive operational excellence.
+ Technical Support: Act as the primary technical resource for staff, customers, and dealers, resolving issues efficiently and enhancing service quality.
+ Warranty Efficiency: Lead training on warranty processes to ensure timely job closure and maximize claim recovery, improving financial accuracy and speed.
+ Health, Safety & Environment: Enforce all HS&E standards on-site, ensuring risk assessments, PPE use, and safe work practices are consistently followed.
+ Employee Engagement: Promote a positive work environment by supporting staff welfare, encouraging open communication, and involving team members in key decisions.
+ Asset & Compliance Management: Maintain and secure company assets while ensuring compliance with environmental regulations and upholding high housekeeping standards?
**RESPONSIBILITIES**
To be successful in this role you will need the following:?
+ Strong Leadership & People Management: Ability to effectively coordinate and supervise technicians, conduct performance reviews, implement development plans, and foster a supportive, fair, and communicative team environment.
+ Technical Knowledge & Problem-Solving: Solid understanding of service procedures, warranty processes, and technical systems to provide expert support, ensure job accuracy, and serve as a reliable point of contact for staff and customers.
+ Process & Compliance Focus: Commitment to enforcing service standards, HS&E regulations, and company procedures through regular audits, data analysis, and adherence to safety, risk, and environmental protocols.
+ Adaptability & Customer Orientation: Flexibility to meet the needs of a diverse customer base, while maintaining high service standards, clean work environments, and proactive communication with internal and external stakeholders.
**QUALIFICATIONS**
Education/ Experience:
+ High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
+ This position may require licensing for compliance with export controls or sanctions regulations.
+ Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
+ Significant maintenance & job planning/scheduling experience.
**Job** Service
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Office
**ReqID** 2415161
**Relocation Package** No

My Shannon based client is looking for candidates to join their growing team. The ideal candidate will provide superior level customer services and business support to customers. They will also contribute positively to the team's work efforts, under the instruction and management of the supervisors and/or Manager to ensure optimal levels of productivity at all times. Requirements: Previous Customer Services Experience 1-2 years experience of a fast paced service environment Strong, proven self management / motivation skills Demonstrable knowledge of achieving group/individual targets Strong understanding of reporting tools and techniques Strong PC skills including use of excel. Strong English Desirable: Experience in the Logistics Industry / Service industry Recruiter Joyce Coffey INDFRS1 Skills: Administration Clerical Admin

About Us QTP is a market leader in the after-sales tractor parts sector. We are based in Mullingar and are experiencing continued expansion in global sales. To support our growing business, we are currently seeking an enthusiastic, ambitious individuals with a can-do attitude to join our dynamic team. Role Overview We are looking for a Customer Service Support Agents to assist our busy sales team with customer inquiries, follow-up, and administrative support. This is a fast-paced role that offers exciting progression opportunities for the right person. Key Responsibilities: Handle incoming customer inquiries and provide timely follow-ups. Offer administrative support to Sales Representatives. Accurately input data into our customer registration system, ensuring high attention to detail. Provide high-level back-office support to customers. Maintain a professional and friendly telephone manner at all times. Organize and prioritize tasks efficiently. Keep systems updated with real-time customer data received over the phone. Stay self-motivated and achieve productivity targets while meeting key performance indicators. Assist in specific tasks and projects as directed by the Sales Team. Requirements: Excellent telephone manner and communication skills. Strong organizational skills with a keen eye for detail. Computer literacy and the ability to update systems quickly and accurately. Confident, self-motivated, and assertive. Previous experience in telemarketing, customer service, telesales, or account management is a plus, but not required. A competitive mindset with a drive to succeed. European Language desirable but not essential. Why Join Us? Competitive salary, depending on experience. Opportunities for career progression. Join a supportive and motivated team with a strong company culture. Be part of a growing global business. Skills: Administration Telephone Skills Organised Languages Benefits: Parking On site Canteen Pension EAP Bike to Work Scheme

Role:Customer Service Agent Fraud Contact Centre Location: Remote Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Irelands promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland. Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract. This role will provide full 360 support to you by way of full training, and on-going support to develop yourself. This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery. At the heart of this purpose is our commitment for an inclusive environment. We are looking for a candidate for a Customer service agenton the Fraud Contract Centre team.The contract is for 3 months Responsibilities: Provide `Best in Class` customer service and provide clear solutions to customer queries Perform and approach your role to the professional standards expected of a leading contact centre Work towards achievement of individual performance objectives Positively contribute to your team and support team colleagues Compliance with all regulatory requirements including all operational and administrative procedures Embrace personal development and ensure that required levels of competency are being achieved in line with role expectations Role requirements: Excellent team player with energy and commitment to achieving the goals of the Fraud Customer Centre Customer service experience with a strong customer focus Strong interpersonal and communication skills A flexible energetic and innovative approach to work. Ability to adapt to a changing environment Self-motivated with the ability to meet targets Excellent problem solving and resolution skills with good attention to detail with emphasis on getting it right first time Desirable Qualifications, Skills & Experience: Experience in a phone-based role Strong IT Skills, i.e., Microsoft products Benefits of being a Cpl colleague on site: Great starting rates & hours Engaged onboarding & training APA/ QFA support subject to role Dedicated EAP program Bike To Work scheme Travel tax incentives A diverse and inclusive culture Remote, hybrid & on-site opportunities - Subject to role Flexible hours available - Subject to role Access to internal BOI Careers Lab and soft skill training Cpl is committed to providing a positive employee experience for all its people where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. Cpl is an Equal Opportunity employer. At Cpl we believe that delivering our vision to be the worlds best at transforming our clients and candidates through sustainable transformational talent solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so. Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities and those who have taken time out for reasons including family or caring responsibilities. As a company Cpl is a Gold Medal holder for Diversity & Inclusion. We have also been recognised as the 5th Best Large Workplace in Ireland by Great Place to Work; these values drive our passion for our programs, supporting our clients and Cpl colleagues across our client sites. Ifyouareinterested,pleasefeelfreetoapplyforthisexcitingopportunityorsendyourCVtomyemailaddress; #LI-NK23 #CplBOI Skills: 'customer service' 'communication' 'attention to detail' Benefits: Work From Home Paid Holidays

JOB PURPOSE
The Customer Account Executive is responsible for the management of assigned customer accounts and makes decisions regards managing these accounts cost-effectively and efficiently, that not only affects customers but also includes the site operations. This requires developing relationships with customers, evaluating customer needs and formulating plans to manage the customeru2019s order experience.
KEY ACCOUNTABILITIES
The primary duties of the Customer Account Executive position are:
* Responsible for product knowledge and corresponding site standards and be able to make determinations of how to match the customeru2019s requirements and business needs
* Maintain open and direct communication with customers to ensure a complete understanding of their needs and requirements
* Proactively identify issues that may inhibit customer satisfaction
* Process orders received from customers and sales team on a timely basis, using various technology applications
* Provide prompt communication to the customer regarding existing challenges meeting requested ship dates
* Track orders and initiate changes per customer or sales requests to ensure on-time delivery
* Analyse inventory levels; also ensure customers are moving product as agreed and raw material.
* Act as a liaison between customers, Production Planning/Team and logistics
* Proactively manage exceptions and be able to use discretion and influence to mitigate costs
* Provide market intelligence to the business by visiting customers to develop relationships and become educated on the needs of their business
* Work both independently and with the business unit team to manage customer needs
* Participate in a collaborative, team planning processes; measuring and developing actionable improvement plans for key performance metrics
* Provide short term plan adjustments as necessary in response to unexpected events
* Develop and maintain a relationship with customers to ensure product availability and zero stock-outs of critical SKU's
* Utilise data from various sources for optimal decision making
* Contribute to continuous improvement within the team
* On-Time Shipment (OTIF), Customer Satisfaction, Track and reconcile weekly/monthly metrics versus established targets.
DESIRABLE QUALIFICATIONS, KNOWLEDGE AND SKILLS
* 3rd Level qualification - preferably in one of the following disciplines: business, supply chain, or marketing.
* Experience in customer service, account relationship and order management
* Strong problem solving and verbal skills with the ability to communicate with all levels.
* High-level proficiency in MS Excel, Word, PowerPoint.
* Ability to work with cross-functional team partners to resolve issues to maintain customer satisfaction
* Work proactively to complete all tasks timely, accurately, and completely
* Experience to anticipate customer requirements and integrate requirements into supply chain practices; strong customer focus
* Self-motivated and eager to take on new challenges
BEHAVIOURS
* Analytical thinking
* Demonstrates sound judgement and ethical character
* Detailed and Resilient
* Interpersonal effectiveness
* Concern for standards
OTHER REQUIREMENTS
Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions
Be able to be self-motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co-operation of others.
This role is currently based at our Fonthill site and training for this role will take place in our Dublin Fonthill site, Fonthill road, Dublin 22 for approx 3 months before a move to a new premises beside Dublin Airport Blue long term cark park in September 2025. Please only apply if available if this is suitable for you
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

My client, a multinational in Shannon, Co Clare is looking for English speaking and multilingual Customer Service Advisors to join their growing team supporting their commercial clients. This is a fantastic opportunity for candidates with a retail/hospitality background who are looking to transition into a corporate setting. Customer Advisor Responsibilities Manage tasks, provide excellent service to customers and colleagues. Learn and utilise IT tools and systems. Become an expert in products, transit times, bookings, and tracking. Handle complaints and claims professionally. Analyse reports and collaborate with the team. Stay organised with emails and tasks. Maintain accurate intranet information. Contribute to process development. Escalate customer issues promptly. Follow established standards and procedures. Take on additional tasks as assigned. The Customer Advisor will have: Previous Customer Services Experience 1-2 years experience of a fast paced service environment Strong, proven self management / motivation skills Demonstrable knowledge of achieving group/individual targets Strong understanding of reporting tools and techniques Strong PC skills including use of excel. Strong English Fluency in a European language is an advantage, but not essential - French/German/Spanish/Portuguese/Italian/Dutch Hours of Work: Monday - Friday (no weekends!) under one of the following shifts: 6am - 2:30 pm 7am - 3:30 pm 8am - 4:30 pm 9am - 5:30pm (Training shift) Skills: Customer Service Retail Hospitality

About the Role: Horse Sport Ireland (HSI) is currently recruiting for a Customer Service Agent, to work as the liaison between the organisation and our customers, in the processing of equine passports in Ireland. You will be the first point of contact to receive and respond to our customers queries and demonstrate superb levels of customer service as part of the service delivery. About the Company: HSI is recognised as the National Governing Body for the Irish Sport Horse sector. HSI unites equestrian sport and sport horse breeding under one governing body and is responsible for devising and implementing strategies for the development and promotion of an internationally competitive Irish equestrian industry, covering high-performance sport, breeding and production, coaching and education, sport and recreation. HSIs funding partners are the Department of Agriculture, Food and the Marine (DAFM), Sport Ireland, the Department of Tourism, Culture, Arts, Gaeltacht, Sport and Media and Sport Northern Ireland. Job Purpose: To be responsible for providing exceptional customer service to HSI customers regarding equine passport queries at all customer touchpoints - i.e. over the phone, via email and front of house appointments. To understand the needs and requirements of our customers and to respond proactively to deliver the highest quality of customer service and continuously strive to improve the overall customer experience. Key Responsibilities: Role You will be an essential part of helping us build and grow trust with our customers by fully listening and responding to any customer issues in a timely manner. You will be the first point of contract for our customers over the phone, via email and for front of house appointments, regarding equine passport queries. You will develop meaningful relationships with customers to improve the overall customer experience. You will participate in upskilling and staff training to support the provision of excellent customer service to our customers. You will follow communication procedures, guidelines and policies to ensure issues are dealt with to the highest possible standard. You will contribute to the overall team performance within your customer service department. The successful candidate should have: Minimum 2 3 years relevant experience required preferably in a customer service environment. Passion for providing exceptional service to clients. Confident telephone manner, and able to demonstrate patience and calmness in dealing with customers Knowledge of the equine industry is an advantage but not essential. Relevant experience in a fast-paced office environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint etc.) Ability to work on your own initiative. Self-motivated and friendly with approachable manner. Ability to work effectively as part of a team and support your colleagues. Ability to follow procedures accurately and to meet deadlines effectively. Excellent communication and interpersonal skills. High level of attention to detail and accuracy. Health, Safety and Quality Management Adhere at all times to the Health and Safety policies and procedures of HSI and/or any other parties as necessary, if conducting work off site. Ensure personal compliance to all Quality Standards. Other Other reasonable duties as may be required within overall competence and skill. This job description may be updated to reflect changing organisational needs. The Selection Process / How to Apply If you are interested in applying for this vacancy, please apply online using the portal or by sending a comprehensive CV and cover-letter by email to . Skills: Customer Service Contacting customers Contact centre Communicating with Customers Manage customer service Assisting Customer Quick Thinking Benefits: Flexitime Paid Holidays Parking

Customer Service Administrator We are looking for a Customer Service Administrator to join our team. In this role, you will be responsible for selling and distributing spare parts to customers. You will work closely with suppliers, trade customers, and internal teams to ensure parts are supplied on time. Key Responsibilities: Help customers find and buy the correct spare parts, offering product information and support. Process customer orders using SAP, ensuring fast and accurate delivery. Work with suppliers to order parts and manage delivery schedules. Sell parts through phone, email, and in-person interactions. Keep detailed records of orders, stock movements, and customer details. Assist with other tasks as needed, such as registration administration and supporting team members. About You: At least 12 months of experience in a similar role. Excellent attention to detail and a friendly telephone manner. Strong customer service skills and good computer knowledge. Able to work in a busy professional environment. Fluent in English. Experience with SAP is an advantage. If you would like to hear more regarding this position, please apply through the link provided for the attention of Leanne Thornton or call Leanne on .If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. #INDOSB1 #INDTHORN