436 Service Agent jobs in Ireland

Job Title:
Customer Service Agent

Company:
Swissport

Location:
Dublin Airport

Hours:
Minimum 30 hours per week, between Monday – Sunday (shift work)

Salary:
16.49

About the company:
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role:
As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike

Responsibilities
Key Responsibilities:

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.

Qualifications
Qualifications:

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits:

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work
• Employee discounts on travel and retail products.
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.

Air Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient's home supporting multiple therapies:

• Home Oxygen
• Nebulisers
• Ventilations
• Sleep

We currently provide such therapies to over 10,000 patients across Ireland (combined private and public healthcare). Our field based operations team consist of Healthcare Technicians and Patient Care & Sales Specialists, who ensure that our patients receive the support that they need whilst using our equipment. From installation, training on how to use equipment, servicing and removal.

Provide administrative support to the commercial activity and/or to the customers/patients, like contract management, customer organizations' interfaces, payors' interfaces (States or Private Insurance).

Main Accountabilities

1. Receive and/or place predominantly routine calls.

2. Maintain detailed & current knowledge of company's products/services.

3. Liaise with sales & technical staff to keep them up-to-date with customer needs.

4. Answer customer telephone inquiries, orders, service needs & complaints.

5. Analyze customer service needs for communication to service and technical departments.

6. Raising job orders

Differentiating Criteria

• Handle larger accounts, managing contracts & overseeing a broader range of administrative functions.

• Provide guidance to junior agents.

• Dealing with multiple systems to ensure data accuracy

• Maintaining a high level KPI for calls answered

2+ years of experience in general office practice

Fluent English

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Join AA Ireland as a Breakdown Assistance Customer Service Agent

We're looking for customer-focused problem solvers to support our 24/7 breakdown assistance service. This is a permanent, full-time, hybrid role with fully paid training and career growth opportunities.

If you have strong communication skills, a passion for helping people, and can think quickly under pressure, this could be the perfect role for you

What We Offer:

• Annual base salary of €26,400 + shift premiums (OTE €0,000- ,000 in year 1).
• Clear career progression with our Agent Career Framework Advance from ,400 to ,000 within 2 to 2.5 years through performance and industry experience.
• Hybrid work eligibility post training
• 20 days annual leave + Birthday Leave
• Exclusive discounts on AA insurance & free AA membership
• Pension contributions
• Subsidized FlyeFit Gym membership
• Three Ireland mobile discounts
• Health insurance discounts
• Fully paid family leave (maternity/paternity/adoptive)
• Income protection & life cover
• Bike-to-Work & TaxSaver commuter schemes
• Employee Assistance Programme
• Busy Sports & Social Club

About You:

We're looking for a Customer Service professional with:

• At least 1 year of experience in Customer Service
• At least 1 year of experience in a Contact Centre (preferred)
• Excellent communication & problem-solving skills
• Ability to stay calm & think fast in urgent situations
• Strong teamwork, adaptability, and attention to detail
• Commitment to growing your career with AA Ireland
• A strong work ethic & results-driven mindset

Your Role as a Customer Service Agent:

• Assist AA Members & customers with roadside breakdown assistance
• Work flexible shifts, including days, evenings, weekends & public holidays
• Deliver excellent customer service, meeting KPIs and performance targets
• Create a positive first impression by being professional, friendly & helpful
• Handle objections & resolve issues, escalating complex cases when needed
• Contribute to process improvements and team success

Be part of a team that truly makes a difference Apply today and start your career with AA Ireland.

Job Types: Full-time, Permanent

Pay: From ,400.00 per year

Benefits:

• Additional leave
• Bike to work scheme
• Company events
• Company pension
• Employee assistance program
• Employee discount
• Gym membership
• Work from home

Application question(s):

• This role is a full-time, permanent position (37.5 hours per week). Are you available to work full-time?
• This role will be based full-time in our Dublin 2 office during training. Post training, it will transition to a hybrid model, but employees will still be required to travel to the office regularly. Are you able to commit to regularly commuting to Dublin 2 as required?
• This role involves shift work, and candidates must be fully flexible to work weekdays and weekends (Monday to Sunday). Shift premiums will be paid for afternoon/ evenings shifts during the working week and for any weekend shifts. The later shifts and weekend shifts will also be worked from home. Are you able to commit to this schedule?
• The planned start date for this position is 8th December, 2025. Please confirm whether you are available to start by this date.

Experience:

• Call Centre: 1 year (preferred)

Work authorisation:

• Ireland (required)

Work Location: Hybrid remote in Rathmines West, Dublin 2, CO. Dublin

Are you an experienced Customer Service Agent? Then we're looking for you to join Gourmet Fuel in our Dublin office.

Customer Service is one of the first points of contact for our customers, who vary from residential to large corporations. Customer Service candidates will deal with all inbound customer queries from both existing and new customers. This role is ideal for someone who is results orientated, customer focused and enjoys working in a fast-paced environment.

This role is an office based in Sandyford, Dublin / Must be available for the required shifts below.

Monday 11:30-6:30pm

Wednesday 11:30-6:30pm

Thursday 11:30-6.30pm

Sunday 10:00-4:00pm

Additional hours available for holiday cover throughout the year.

The ideal candidate will have:

• Minimum of 2 years' experience working in a customer service environment
• Previous admin experience - ideally working in a role where IT systems were used daily.
• Excellent communication and interpersonal skills
• Excellent attention to detail
• Ability to handle challenging situations
• Previous experience in a Logistics/Supply Chain environment is preferred.
• Strong organisational and administrative skills.
• Proficient in full Microsoft package and CRM systems.
• A positive attitude and strong desire to meet customers needs

The main duties and responsibilities of the role will include the following:

• Meet and exceed all operational KPIs whilst working on the phone and/or email / live chat
• Making a great impression of our company, by being friendly, professional and helpful to all customers at all times through all communication channels (livechat/phone/email)
• Maintain high quality communication throughout the logistics processes
• Communicate with customers if there are potential delays with orders
• Ensure accuracy of customer backlog report for shipping. Maintenance of sales order dates and quantities where applicable
• Managing day-to-day communications on repeat orders – in particular where expectations may not be met.
• Assist on the preparation of delivery routing and paperwork checks
• Dealing with any issues in a confident and respectful way and escalating any complex complaints to your Manager when needed.
• Deal with CRM leads and communication with customers following company's processes and procedures
• Update ERP system/CRM leads and customers profile in accordance with the company's processes and procedures.
• Ad hoc duties as requested by management.

Gourmet Fuel Ltd is a nutritional food manufacturing company, specialising in creating and designing healthy meals and meal plans sold through its website. The company is interested in hearing from individuals who have relevant experience to join our team

Job Type: Full-time

Pay: €15.00 per hour

Benefits:

• Bike to work scheme
• Company events
• Employee discount
• On-site parking
• Sick pay

Education:

• Leaving Certificate (preferred)

Experience:

• customer service: 2 years (required)

Work authorisation:

• Ireland (required)

Work Location: In person

Job description:

The Candidate

We're looking for an enthusiastic, target driven Customer Service Agent to join our friendly Customer Service team in our Grange Castle office (Dublin 22). You should be an excellent communicator, be comfortable presenting products or services over the phone, as well as dealing with customer concerns and queries.

The Role

Our customer service agents are responsible for:

• Delivering professional, efficient and timely customer service
• Contacting existing, new and lapsed customers via outbound and inbound calls to
• Asking questions to identify customer needs and maximise sales opportunities
• Processing orders accurately
• Going the "extra mile" to meet sales targets, facilitate future sales, and sell new products
• Developing relationships and building rapport to ensure customer satisfaction
• Being the experts in our product portfolio and understanding of industry trends
• Contributing to the overall success of the sales team through suggesting areas for improvement and opportunities for focusing new business campaigns

Skills & Qualifications – Essential

• Experience working in a FMCG or food-related role
• Experience within a contact centre environment or other sales/customer service role
• Self-motivated, competitive individual with drive and a track record of successfully meeting sales targets
• Ability to learn about products and services and explain them to customers
• Excellent communication and interpersonal skills
• Strong negotiation skills with the ability to resolve issues and address complaints effectively
• Experience meeting targets within a team environment
• Confident and professional manner

Skills & Qualifications – Desirable

• Proficient in MS Office and SAP
• Direct sales

What We Offer

Compensation: €28k Base + Commission

• Hybrid Work arrangement (3 days onsite, 2 WFH)
• 6% Pension Top Up
• Income Continuance (Illness) and Life Assurance Cover
• Maternity and Paternity top up
• Flexible and Hybrid Working Arrangements
• Gym on Site
• Free Parking
• 1 day paid CSR Leave
• 1 day paid Wellness Leave
• 22 days annual leave increasing to 26 days Annual Leave after 5 years' service
• Subsidised canteen
• Free coffee and tea
• Bike to work scheme.
• Nursing room
• Prayer room
• Employee Support Service
• Further Education Sponsorship
• Flu vaccine programme

Step into the world of OUTsurance DAC, a vibrant, ambitious, and ground-breaking new player in Ireland. Backed by OUTsurance Group Limited, with established operations in South Africa and Australia, we're just getting started in Ireland and want YOU on board

At OUTsurance, we believe in delivering Awesome Service. The Operations Department, which includes Sales, Customer Service and Claims plays a pivotal role in delivering on our Service promise for our amazing customers and always treating customers fairly.

Who we want:

• We're looking for individuals who live our amazing values to join our team.
• People who possess diverse personalities and remarkable character that can help us build a great company and offer a better insurance alternative to Ireland.

What's in it for you?

• Brand new office in Cherrywood, easily accessible
• Opportunity to be a part of a growing company with a great working culture
• Competitive salary with great earning potential
• Twenty-four days Annual Leave
• Company assisted support programme to achieve APA Qualification
• Attractive benefits package including income protection and life cover
• Competitive & flexible pension contribution rates
• Bike to Work scheme
• 10% Discounts on Insurance
• Employee Assistance Programme

What you'll be doing:

• You will work in a target driven environment and be rewarded with our unique PBS performance bonus structure scheme on a monthly basis for excellent performance to include call quality, customer satisfaction and customer experience etc.
• Receive and handle telephone queries
• Act as the first point of contact for customers on all service related enquiries.
• Establish and maintain effective relationships with customers over the phone.
• Provide a professional service by processing queries efficiently in a timely manner.
• Research and build customer's interest in the services of our motor and home insurance products available.
• Handle customer complaints and deal with them in an efficient and professional manner.
• Gather and record accurate client details on our internal systems.
• Assist with the client onboarding process gathering all accurate data that we require.
• Comply with Risk and Compliance frameworks, policies and procedures associated with the role.
• Liase with internal teams to ensure queries are being dealt with efficiently.
• Represent the company and the OUTsurance brand.

Your skillset and experience:

• Passionate about delivering excellent customer service
• Impressive communication skills.
• Proficient computer literacy.
• Sales experience desired but not essential as we have a strong learning and development culture
• APA exams desired but not essential (must be willing to work towards achieving exams if not already qualified)

You'll be working in a Regulated Environment:

• This position falls under the category of a regulated control function in accordance with the regulations outline in the Central Bank Reform Act 2010 Regulations 2011. Any appointment to this role is contingent upon the company's assurance that the candidate fulfils the criteria stated in the Fitness and Probity standards issued by the Central Bank of Ireland. As part of this process, the company is obligated to conduct a specified due diligence procedure to evaluate the candidate's suitability and integrity.
• Must be willing to work towards and meet minimum competency requirements as set out by the Central Bank of Ireland's Minimum Competency Code.

If you are interested please click apply on the linkedin advert or email us directly

Klass Oil has an exciting opportunity to work in the oil industry.

We are looking for people to join our company to work on the customer service side of the business. An understanding of the oil industry is an advantage but not a requirement. We are looking for people that can work well in a team and on their own initiative.

Duties include but are not limited to:

• Answering inbound calls.
• Responding to customer enquiries.
• Weekend work.
• Outbound calls
• Creating orders.
• Giving customers quotes.

Please apply below and we endenvor to respond to you as soon as possible.

Klass Oil are not in a position to sponsor work visas.

This is a in office position.

Job Types: Full-time, Permanent

Pay: From €14.50 per hour

Benefits:

• Employee discount
• On-site parking

Ability to commute/relocate:

• Ashbourne, CO. Meath: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you available to work Saturdays?

Education:

• Leaving Certificate (required)

Experience:

• customer service: 1 year (required)
• Call center: 1 year (required)

Language:

• English (required)

Work Location: In person

We are looking for a detail orientated and highly motivated candidate to deliver excellent customer service. You will be first point of contact for all Calor domestic and commercial customers throughout Ireland and will be responsible for exceeding expectations across all our customer touch points during their lifetime with Calor.

Main responsibilities:

• Manage calls relating to customer queries in a professional and efficient manner.
• Acquire and accurately capture and update all necessary customer information.
• Provide clear, informative, and expert advice in relation to all aspect of Calor service with a confident and positive attitude.
• To deliver excellence in customer experience (CX) by embodying Calor's values and upholding the standards of accountability, seamless service, and curiosity.
• Resolve problems to customer satisfaction in a timely fashion.
• Ensure that all admin and reporting is conducted in accordance with the required processes and procedure.
• Ensure that health and safety of yourself and your colleagues is a priority in everything that you do - log Health and Safety conversations, as appropriate focusing on either an 'unsafe condition' where we see something that could cause injury to a person or an 'unsafe act' which is something that someone does that can lead to injury.
• Outbound customer campaigns as required.
• Any other ad hoc duties which may involve direct contact and support of other departments.

The person:

· Consistently achieve performance targets and standards relating to productivity, schedule adherence, turnaround times and quality.

· Customer First Mindset: Prioritizes customer needs and ensures their concerns are addressed with empathy and care.

· Strong administrator, proficient in Microsoft Office with the ability to multitask.

· Relevant customer service experience would be advantage.

· Excellent phone manner with a focus on attention to detail around data accuracy.

· Ability to work effectively using own initiative, good planning, and organisation skills.

Ability to work under pressure and manage priorities.

· Must be a team player and willing to support other team members in tasks with an enthusiastic and approachable attitude.

Key Behaviours:

Putting People at the Heart

· You earn your people's trust through honesty and integrity.

· You treat people with care and respect.

· You invest in your personal growth.

· You provide honest feedback and encourage others to do the same.

· You seek diverse perspectives to achieve team goals.

Setting Ambition

· You articulate your goals in a way everyone understands.

· You provide guidance through everyday actions and decision-making.

· You bring people along with us using our personal energy.

· You translate your goals and ambitions into objectives and actions.

· You communicate clearly, openly, and often.

Ensuring Wellbeing

· You safeguard a safe, positive, and supportive workplace.

· You make sure people feel free to speak up and share opinions.

· You encourage initiative and pursue new ideas.

· You drive a culture that values, encourages, and supports diversity.

· You never compromise on our ethics and compliance.

Problem Solving

· You analyse all types of information and draws well-reasoned conclusions.

· You probe information, weighing up the pros and cons of different solutions.

· You problem solve issues so that they do not reoccur.

· You make confident decisions based on facts and data.

· You accelerate learning by constantly testing, refining, and improving.

Delivering Result

· You balance short-term success with long-term goals.

· You achieve ambitious goals and take accountability for results.

· You focus on real and relevant customer needs.

· You leverage the power of your networks both inside and outside the company.

· You show courage in trialling new solutions and delivering positive project outcomes.

Annual Leave: annual leave entitlement starts at 22 days and increases with service level.

Additional Days Off: Calor provide two additional paid days off, that is 27th December and Good Friday.

Pension: Upon commencement of your employment with Calor you will automatically participate in the Company Defined Contribution Pension Scheme. Matching Company contribution of up to 5%.

Private Health Insurance: Calor will make contributions of €568 towards your health insurance through the company's VHI Group Scheme.

Life Assurance: Available to permanent employees in the event of death in service.

Income Protection:If absent from work on a long-term basis over 6 months due disability or illness, 2/3's of salary less the state illness benefit will be protected subject to terms and conditions.

Christmas Voucher: Employees with minimum of 6 months at 31st December may avail of a Christmas voucher under the small benefits exemption.

Employee Assistance Programme:Confidential counselling and support services are available to you and your family for personal and work-related issues.

Maternity Benefit:Company top-up on State benefit after one year of continuous service.

Professional Development Programmes & Sponsorship:Calor will contribute to the funding of professional development of all permanent employees, subject to approval and completion of successful probation.

Employee Discount on Calor Products:Discount on gas and exclusive offers for permanent Calor employees.

Volunteering:We encourage all our employees to avail of the opportunity to contribute and volunteer in their local communities by providing one paid day off of volunteering leave per year.

Cycle to Work Scheme:The cycle to work scheme enables you to purchase a bicycle, accessories, and safety equipment, without the liability of tax, PRSI or the Universal Social Charge on your repayments.

Anti-flu vaccine:On an annual basis in October /November you can purchase the flu vaccine through a Chemist and claim back the expenses through the online expenses system Concur.

Eye test:You are eligible for free eye test every 2 years and to a contribution towards spectacles.

Hybrid Workers – Home Office Equipment:Desk, chair, screen, and IT equipment can be arranged with the QHSE Team.

Subsidised Canteen Facilities:Subsidised catering arrangements are provided by Calor to all staff.

Social events:Christmas party, family days

Free Car Parking: Parking facilities available at all locations.

We are looking for a detail orientated and highly motivated candidate to deliver excellent customer service. You will be first point of contact for all Calor domestic and commercial customers throughout Ireland and will be responsible for exceeding expectations across all our customer touch points during their lifetime with Calor.

Main responsibilities:

• Manage calls relating to customer queries in a professional and efficient manner
• Acquire and accurately capture and update all necessary customer information
• Provide clear, informative, and expert advice in relation to all aspect of Calor service with a confident and positive attitude
• To deliver excellence in customer experience (CX) by embodying Calor's values and upholding the standards of accountability, seamless service, and curiosity
• Resolve problems to customer satisfaction in a timely fashion
• Ensure that all admin and reporting is conducted in accordance with the required processes and procedure
• Ensure that health and safety of yourself and your colleagues is a priority in everything that you do - log Health and Safety conversations, as appropriate focusing on either an 'unsafe condition' where we see something that could cause injury to a person or an 'unsafe act' which is something that someone does that can lead to injury.
• Outbound customer campaigns as required.
• Any other ad hoc duties which may involve direct contact and support of other departments

Requirements
The person:

• Consistently achieve performance targets and standards relating to productivity, schedule adherence, turnaround times and quality
• Customer First Mindset: Prioritizes customer needs and ensures their concerns are addressed with empathy and care
• Strong administrator, proficient in Microsoft Office with the ability to multitask
• Relevant customer service experience would be advantage
• Excellent phone manner with a focus on attention to detail around data accuracy
• Ability to work effectively using own initiative, good planning, and organisation skills

Ability to work under pressure and manage priorities.

• Must be a team player and willing to support other team members in tasks with an enthusiastic and approachable attitude

Key Behaviours:
Putting People at the Heart

• You earn your people's trust through honesty and integrity
• You treat people with care and respect
• You invest in your personal growth
• You provide honest feedback and encourage others to do the same
• You seek diverse perspectives to achieve team goals

Setting Ambition

• You articulate your goals in a way everyone understands
• You provide guidance through everyday actions and decision-making
• You bring people along with us using our personal energy
• You translate your goals and ambitions into objectives and actions
• You communicate clearly, openly, and often

Ensuring Wellbeing

• You safeguard a safe, positive, and supportive workplace
• You make sure people feel free to speak up and share opinions
• You encourage initiative and pursue new ideas
• You drive a culture that values, encourages, and supports diversity
• You never compromise on our ethics and compliance

Problem Solving

• You analyse all types of information and draws well-reasoned conclusions
• You probe information, weighing up the pros and cons of different solutions
• You problem solve issues so that they do not reoccur
• You make confident decisions based on facts and data
• You accelerate learning by constantly testing, refining, and improving

Delivering Result

• You balance short-term success with long-term goals
• You achieve ambitious goals and take accountability for results
• You focus on real and relevant customer needs
• You leverage the power of your networks both inside and outside the company
• You show courage in trialling new solutions and delivering positive project outcomes

Benefits
Annual Leave
: annual leave entitlement starts at 22 days and increases with service level.

Additional Days Off
: Calor provide two additional paid days off, that is 27th December and Good Friday.

Pension:
Upon commencement of your employment with Calor you will automatically participate in the Company Defined Contribution Pension Scheme. Matching Company contribution of up to 5%.

Private Health Insurance:
Calor will make contributions of €568 towards your health insurance through the company's VHI Group Scheme.

Life Assurance:
Available to permanent employees in the event of death in service.

Income Protection:
If absent from work on a long-term basis over 6 months due disability or illness, 2/3's of salary less the state illness benefit will be protected subject to terms and conditions.

Christmas Voucher
: Employees with minimum of 6 months at 31st December may avail of a Christmas voucher under the small benefits exemption.

Employee Assistance Programme:
Confidential counselling and support services are available to you and your family for personal and work-related issues.

Maternity Benefit:
Company top-up on State benefit after one year of continuous service.

Professional Development Programmes & Sponsorship:
Calor will contribute to the funding of professional development of all permanent employees, subject to approval and completion of successful probation.

Employee Discount on Calor Products:
Discount on
g
as and exclusive offers for permanent Calor employees.

Volunteering:
We encourage all our employees to avail of the opportunity to contribute and volunteer in their local communities by providing one paid day off of volunteering leave per year.

Cycle to Work Scheme:
The cycle to work scheme enables you to purchase a bicycle, accessories, and safety equipment, without the liability of tax, PRSI or the Universal Social Charge on your repayments.

Anti-flu vaccine:
On an annual basis in October /November you can purchase the flu vaccine through a Chemist and claim back the expenses through the online expenses system Concur.

Eye test:
You are eligible for free eye test every 2 years and to a contribution towards spectacles.

Hybrid Workers - Home Office Equipment:
Desk, chair, screen, and IT equipment can be arranged with the QHSE Team.

Subsidised Canteen Facilities:
Subsidised catering arrangements are provided by Calor to all staff.

Social events:
Christmas party, family days

Free Car Parking
: Parking facilities available at all locations.