179 Service Delivery jobs in Ireland

About Us:

At Dabster, we specialize in connecting top talent with leading global companies. We are currently seeking a skilled and dedicated
Service Delivery Manager
to join our client's team in
Dublin, Ireland.
Our mission is to be the foremost recruitment specialist in securing exceptional talent for a diverse range of global clients.

Who You Will Work With:

Our client is a globally recognized technology company delivering IT services, consulting, and business solutions. They partner with leading organizations worldwide to drive digital transformation, leveraging innovation and deep industry expertise to solve complex business challenges.

Job Description:

The Service Delivery Manager (DFS) plays a critical role in overseeing the profitability and operational excellence of service engagements. This position is responsible for managing escalations, ensuring compliance with service agreements, and driving continuous improvement initiatives. The role also emphasizes team development and customer satisfaction, making it essential for achieving the organization's strategic objectives.

Key Responsibilities

1. Implement Process Improvement Initiatives By Leveraging Lean It Methodologies And Automation Tools To Enhance Operational Efficiency And Minimize Human Error In Service Delivery.

2. Plan And Execute Program And Delivery Management Strategies, Ensuring That Project Margins And Deliverables Align With Financial Targets As Outlined In The Statement Of Work (Sow).

3. Lead And Mentor The Service Delivery Team, Fostering An Environment Of Engagement And Professional Development To Improve Employee Retention And Performance.

4. Cultivate Strong Customer Relationships By Ensuring High Levels Of Engagement, Satisfaction, And Referenceability Through Proactive Communication And Feedback Mechanisms.

5. Drive Resource Upskilling And Development By Facilitating Internal Training Programs And Growth Opportunities, Aligning Team Capabilities With Organizational Needs.

Skill Requirements

1. Strong Understanding Of Service Delivery Management Principles And Practices.

2. Proficiency In Lean It And Process Improvement Methodologies.

3. Excellent Leadership And Team Management Skills.

4. Solid Customer Relationship Management And Engagement Capabilities.

5. Experience In Financial Management And P&L Oversight.

Certification

• 1. Relevant Certifications Such As Itil, Six Sigma, Or Pmp Are Optional But Valuable.

How to Apply

Apply by submitting your resume today, showcasing your relevant experience and passion for the position via LinkedIn Easy Apply or directly to

Role Title:

Service Delivery Manager - SOC

Business Area:

Security Services

About This Role:

Eir evo is seeking a Service Delivery Manager to join our growing security practice. This is a key role in a high-growth team where you can contribute to the growth and development of services within the organisation.

The Service Delivery Manager is required to support the Service Delivery function for Cyber Security operations and work on improving and developing processes across the Cyber Security Service delivery function.

The role is not highly technical but involves working with technical staff and managing activities through a range of existing systems. The right person will form a key part of the fabric of this division by working with our pre-sales and consulting teams and in collaboration with our security operations team.

Expectations From The Role:

This Service Delivery Manager position will include the following responsibilities:

• Scheduling, managing capacity for and reporting on utilisation of cross-function teams. Also, set up small projects for the teams in our PM software (larger projects will be managed directly by our PMO).
• Oversee the delivery of SOC services, ensuring high-quality and efficient security operations.
• Act as clients' primary point of contact regarding SOC services and cybersecurity incidents.
• Conduct regular service review meetings with customers to discuss performance, issues, and improvement opportunities.
• Ensure clear and effective communication between SOC teams, clients, and senior management.
• Foster a culture of continuous learning and development within the SOC team.
• Coordinate and manage security incidents, ensuring effective escalation and resolution.
• Identify process inefficiencies and implement continuous improvement initiatives.
• Tracking orders & contract renewals, managing revenue/forecast reporting for the team.
• Generate and present SOC performance reports, dashboards, and metrics to leadership and clients.
• Basic QA of documentation produced (non-technical review).
• Engage with customers to manage expectations, gather feedback, identify OFIs etc
• Ad-hoc service support activities e.g. contributing to report development, documenting processes, contributing to marketing activities, organising training etc.

Requirements For A Successful Application:

The candidate should be:

• Enthusiastic and adaptable, willing to adapt to new technologies
• A 'people person', confident and able to build constructive working relationships.
• Detail oriented and organised, with strong analytical skills
• Proven experience in IT service delivery, SOC operations, or cybersecurity leadership roles.
• Strong problem-solving, decision-making, and crisis management capabilities.
• Ability to work in a high-pressure environment and manage multiple priorities.
• Customer centric, able to manage expectations, and always focused on what's best for our customers.

The candidate should have:

• Relevant certifications such as CISSP, CISM, ITIL, or ISO 27001 Lead Implementer (preferred).
• Prior experience in the IT services sector (or a good understanding of IT services)
• Good ability with MS Office esp Excel (PowerBI experience an advantage)
• Some experience in project management (certification optional)
• Experience managing/organising people
• Excellent verbal and written communication and listening skills.
• Good organisational and problem-solving skills

Others:

eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs

Company Description
Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We're also an award-winning employer reflecting how employees are at the heart of Version 1.

We've been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023.

As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We're focused on our core values; using these we've seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally.

Job Description
The success of the Service Delivery Manager is built on the 'Trust' relationship between them and their clients and team. The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff, which should then translate into excellent financial performance.

You as the Service Delivery Manager will sit in our Public Sector team. You will have responsibility for a large customer where you will build and maintain a solid relationship in order to continue to consistently deliver high satisfaction ratings.

• Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability
• Monthly and quarterly forecasting of team costs and project revenues
• Review actual performance against forecast – understand gaps and put corrective measures in place, as appropriate
• Work with Delivery Managers /Portfolio Directors /Customer Success Managers and Practice Heads as appropriate to agree strategy for assigned accounts
• Input to service design and support for service implementation
• Internal service reporting
• Maintain standards for ISO 2000 & compliance & best practices across the team
• Manage customer escalations, issues, problems, and requirements
• Identify and progress the Continual Service Improvement initiative
• Manage business risk and knowledge to ensure business continuity
• Achieve targets and improvement initiatives for customer satisfaction
• Explore and drive opportunities within existing customers for new/additional work
• Work with sales to develop new opportunities both with new and existing customers
• Conduct regular Service Reviews with Customers

Travel requirements: 1-2 days per week in Shannon
Qualifications

• At least 5 years leadership experience
• Strong customer service/relationship management experience in a Service Delivery Manager or equivalent role
• Microsoft infrastructure experience in a Managed Services environment
• Experience in Service Delivery in IT Services preferably infrastructure
• Strong track record in driving revenue opportunities
• Resource Management experience: performance management, workload distribution, team development, knowledge management
• Forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues and costs
• Experience in pre-sales both leading and contributing (contracts, tenders, bids and so on)

Additional Information
Why Version 1?
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
• Flexible/remote working, Version 1 is tremendously understanding of life events and people's individual circumstances and offer flexibility to help achieve a healthy work life balance.
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
• Reward schemes including Version 1's Annual Excellence Awards & 'Call-Out' platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

Ekta Bahl - Talent Acquisition Capability Partner

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Technology Strategy

Management Level
Manager

Job Description & Summary
PwC Ireland - Bring Your Experience, Grow Your Skills, Unlock Your Potential

We are a community of solvers combining human ingenuity, experience and technology innovation to deliver sustained outcomes and build trust.

We are Senior Technology and Digital leads, experienced in scoping, and delivering large transformation programmes, in leading senior partners in complex matrix environments.

About PwC Technology Consulting

At PwC, we recognise the opportunities that can be achieved when we embrace what technology has to offer. Our Technology Consulting team are dedicated to leveraging technology in order to solve complex business problems for our clients. We work with Ireland's largest organisations across a wide range of industries including financial services, healthcare industry and the public sector. With PwC, you will get the opportunity to work with clients along the entire technology lifecycle, from developing IT strategy through to system implementation.

*Purpose-led work you'll be part of *

As a Manager, you'll work as part of a team of solutions-driven and problem-solving individuals, apply your technology experience and stakeholder management, to drive forward projects and programmes from strategy to execution. Responsibilities also include:

• Oversee end-to-end delivery of technology services, ensuring projects are completed on time and within budget.
• Manage day-to-day client interactions and serve as the primary point of contact for service-related matters.
• Collaborate with cross-functional teams to design and implement service delivery strategies that align with business goals.
• Monitor and report on service delivery metrics, proactively addressing issues that could impede performance.
• Conduct regular service reviews with clients to assess satisfaction and gather feedback for continuous improvement.
• Develop and maintain strong client relationships, ensuring high levels of service and retention.
• Lead a team of service delivery professionals, providing coaching and development opportunities to enhance skills and knowledge.
• Ensure adherence to compliance standards and industry regulations throughout service delivery processes.

Your Profile

• Solid understanding of technology service management principles and practices across one or more of SAP, Oracle, Workday, Microsoft and/or Salesforce
• Strong leadership skills with a proven track record of managing teams and projects.
• Excellent communication and interpersonal skills to manage client relationships effectively.
• Proficient in project management methodologies and tools.
• Ability to analyze data and derive insights for performance improvement.
• Experience with ITIL frameworks and service management software.

*Unlock your potential with PwC Ireland *

We believe that challenges are better solved together We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams
 

encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.

*Enjoy PwC's perks *

We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you
 

thrive in work and life. Learn more about us at . (

).

*Being appreciated for being you *

Our most valuable asset is our people and we grow stronger as we learn from one another. We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.  We believe this so much that we have signed up for the
 

Business in the Community Elevate Pledge

.
 

(

)

You can learn more about our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at
 

.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we'd love to hear from you

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please
 

email us

at for more information.

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Coaching and Feedback, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment {+ 21 more}

Desired Languages
(If blank, desired languages not specified)

Travel Requirements
Up to 20%

Available for Work Visa Sponsorship?
Yes

Government Clearance Required?
No

Job Posting End Date

OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:
As a
Service Delivery Manager
, you will be responsible for ensuring the successful execution of IT service delivery, including IT Asset Management and Service Desk services. You will provide a single point of accountability for service performance, ensuring alignment with SLAs, KPIs, and customer contracts. You will work closely with internal teams and external stakeholders to ensure that services are delivered efficiently, customer expectations are met, and continuous improvement strategies are implemented.

KEY RESPONSIBILITIES:

• Service Performance Management: Oversee the day-to-day delivery of IT services, ensuring compliance with SLAs, KPIs, and contractual obligations.
• Customer Relationship Management: Act as the primary point of contact for customer inquiries, escalations, and service updates, ensuring high levels of client satisfaction.
• Problem Resolution: Manage and coordinate problem resolution efforts, ensuring timely escalation and resolution of service-related issues.
• Service Level Agreement (SLA) Reporting: Communicate SLA performance, provide monthly service performance reports, and lead regular customer review meetings.
• Change Management: Own and manage the Change Control process, ensuring all modifications to services enhance value and capture additional revenue opportunities.
• Service Governance & Reporting: Report service performance to internal leadership and clients on a weekly, monthly, and quarterly basis, in line with governance requirements.
• Strategic Development: Develop strategies to exceed client expectations, proactively identifying areas for continuous service improvement.
• Process Improvement: Identify and implement efficiency enhancements to optimize service delivery operations.
• Stakeholder Engagement: Build and maintain strong long-term relationships with key stakeholders, ensuring alignment with customer and business objectives.
• Technical Oversight: Ensure technical competencies of service teams are maintained, mentoring and developing team members as needed.
• People & Resource Management: Lead and mentor a team of service delivery professionals, ensuring resource allocation aligns with service demands.

ESSENTIAL CRITERIA:

• 8+ years of experience in service delivery management within the IT/Technology industry.
• Proven ability to lead service reviews, manage SLAs, and ensure service excellence.
• Strong stakeholder management skills, with experience liaising with senior leaders and customers.
• Excellent communication, negotiation, and decision-making skills, with the ability to balance competing priorities.
• Experience managing technical service teams, ensuring skills development and operational efficiency.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and IT service management tools.
• Strong analytical and problem-solving skills, with a proactive approach to issue resolution.
• Ability to work effectively in a fast-paced, global team environment.
• Experience in operational management of managed services and outsource contracts.
• Professional proficiency in English.

DESIRABLE CRITERIA:

• Bachelor's degree or equivalent experience.
• ITIL certification or experience working within ITIL service management frameworks.
• Experience implementing automation and process improvements to enhance service efficiency.
• Strong leadership skills with the ability to motivate and develop teams.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Service Delivery Manager

Location: Mallow

Salary: Negotiable

Geoff Castles Boiler Services Ltd

Have been in business for over 40 years with offices in Cork and Belfast specializing in the sales service and repair of industrial steam boilers.

Due to continuous expansion, we have the requirement for a Service Delivery Manager to work in our Cork office in Mallow.

Job Purpose:

The Service Delivery Manager will oversee the effective, compliant, and timely delivery of maintenance and response works in accordance with company policy. You will liaise with the Management team to ensure service delivery and performance management on all designated sites.

Duties:

Ensuring accurate control of documentation and updating CRM system.

Ensuring coordination of the service, installation, and commissioning process.

Working alongside the project planners.

Maintaining and developing positive working relationships with clients.

Submitting service reports on completion of statutory service visits.

Regularly update customer management systems with relevant information.

To compile RAMS prior to works commencing on site.

Prepare and submit Service contracts.

Full training will be provided.

Skills/Experience:

Excellent organisation skills, strong attention to detail and able to work well under pressure

A desire to learn as full training on our operational procedures will be provided.

Excellent computer IT skills with experience in computer data input and enquiry.

Positive, self-motivated, enthusiastic, and proactive.

Flexible and adaptable to meet changing business demands and working environments.

A clean driving license with own transport.

Application deadline: 30th September 2025

Job Types: Full-time, Permanent

Salary: Negotiable

Job Type: Full-time

Pay: €18.00-€20.00 per hour

Expected hours: 40 per week

Work authorisation:

• Ireland (required)

Work Location: In person

About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Working Model
Hybrid

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

Role/ Department
The CSDM is responsible for overall service for key franchise client(s) working closely with operational teams and senior management cross jurisdictional. The successful candidate should utilize their knowledge of services to provide clients with information and suggestions to add value to the relationship and work with the Relationship Manager(s) to identify opportunities to cross-sell products generating additional revenue.

The Key Responsibilities Of The Role Include

• Responsible for service within Northern Trust and ensures connectivity across operational teams within both organizations (NT and Client).
• Plans and facilitates client meetings/calls including scheduling client service review meetings/calls and visits; preparation for and follow up of client meetings/Due Diligence Visits.
• In conjunction with the Relationship managers, engages with the Client's Senior Management on difficult / complex issues, including error resolution and management
• Responsible for the creation of and subsequent monitoring of performance against Service Level descriptions including oversight of all fee billing to ensure it is issued in a timely manner.
• Ensures follow up to day-to-day client queries and issue resolution in conjunction with Fund Accounting / Transfer Agency etc.
• Partners with the Relationship Managers and ensures issues are communicated and escalated in a timely manner both internally and directly with the clients
• Responsible for overall project planning for the clients including new funds, mergers, liquidations etc. in conjunction with New Business Teams and Operations
• Responsible for running client service reviews with operational areas Fund Accounting, Transfer Agency, Custody, Risk & Compliance, Corporate Secretary and arranging Virtual Team Meetings.
• Ensures timely completion and publication of monthly reporting including calculating Key Performance Indicator levels and review of monthly reporting packs to consultant/client
• In partnership with the Relationship Managers, prepares for and attend Board Meetings and is responsible for reviewing board packs and following up action items raised during the meetings

Skills/ Qualifications
The successful candidate will benefit from having:

• A strong track record with multiple years experience in financial servicing, preferably in trust or asset servicing.
• Knowledge of trust or asset management and accounting required to manage client relationships
• Knowledge of general finance and portfolio management concepts to consult on client needs
• Skills in negotiation, delegating and leadership are necessary to service the client relationship
• Previous experience in a similar role
• Is innovative and solution driven.

Working With Us
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater

Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

Your career at Deutsche Börse Group
Your Area of Work
The Service Delivery Manager is accountable for the day to day delivery of services to our clients.

They will monitor on a weekly basis all cases requests coming from Clients; they will act on a daily

basis as the single point of contact for service-related queries where prioritisation and/or

escalations, outside of the normal day to day transaction level of interactions, are happening.

The SDM is responsible for ensuring all cases are being managed according to the service level

agreement and provide the Production team and other internal teams with the relevant guidance

and support to manage potential delays in our client escalations. They are responsible for building a

relationship of trust with our clients.

Your Responsibilities

• Monitor and manage all assigned client queues ensuring service level agreement adherence
• Provide daily, weekly and monthly rhythm of business with assigned clients
• Provide clients with golden source metrics usage data for monthly and quarterly service reviews
• Manage all clients' escalations and incidents to full recovery and provide regular update communication
• Monitor and coordinate Clients' Incident Reports completion till final submission and ensure respect of SLA for delivery
• Own agreed service improvement plans and reporting
• Own Clients' projects including big or small events and onboarding/offboarding projects
• Provide and/or Organize training and support to clients to ensure adherence to Kneip process and procedures
• Participate to all assigned training
• Act and work in compliance with all internal rules and policies

Key interlocutors

• Kneip clients: first point of contact for service request outside BAU and requiring prioritisation and/or escalation
• Account Management Team: to be aligned and ensure a proper follow-up of our clients
• Client Service team Managers: key contact in order to solve the client's query
• Product Owner: key contact in order to solve the client's query
• IT Engineering: key contact in order to solve the client's query

Your Profile

• At least a first experience working in a similar role and services provider
• Fluency in English and/or French - German would be considered as an asset
• Communication skills
• Problem solving oriented
• Teamwork
• Relationship management
• Challenge management
• Project management

Job Summary

The Service Delivery Manager (DFS) plays a critical role in overseeing the profitability and operational excellence of service engagements. This position is responsible for managing escalations, ensuring compliance with service agreements, and driving continuous improvement initiatives. The role also emphasises team development and customer satisfaction, making it essential for achieving the organisation's strategic objectives.

Key Responsibilities

1. Implement Process Improvement Initiatives By Leveraging Lean It Methodologies And Automation Tools To Enhance Operational Efficiency And Minimise Human Error In Service Delivery.

2. Plan And Execute Program And Delivery Management Strategies, Ensuring That Project Margins And Deliverables Align With Financial Targets As Outlined In The Statement Of Work (SOW).

3. Lead And Mentor The Service Delivery Team, Fostering An Environment Of Engagement And Professional Development To Improve Employee Retention And Performance.

4. Cultivate Strong Customer Relationships By Ensuring High Levels Of Engagement, Satisfaction, And Referenceability Through Proactive Communication And Feedback Mechanisms.

5. Drive Resource Upskilling And Development By Facilitating Internal Training Programs And Growth Opportunities, Aligning Team Capabilities With Organisational Needs.

Skill Requirements

1. Strong Understanding Of Service Delivery Management Principles And Practices.

2. Proficiency In Lean IT and Process Improvement Methodologies.

3. Excellent Leadership And Team Management Skills.

4. Solid Customer Relationship Management And Engagement Capabilities.

5. Experience In Financial Management And P&L Oversight.

Certification

1. Relevant Certifications, Such As Itil, Six Sigma, Or Pmp Are Optional But Valuable.