178 Service Desk Analyst jobs in Ireland

Ergo are currently seeking a permanent Service Desk Analyst for a client based in Dublin's city centre whose primary duty is to provide first line technical support to internal staff.

This role is initially fully onsite during training and will then be 2-3 days per week onsite each week.

What will you do?

• Take full ownership of assigned support tickets, ensuring timely, professional, and satisfactory resolution.
• Adhere strictly to Service Level Agreements (SLAs) when handling customer queries and calls.
• Install, configure, and troubleshoot both hardware and software related to IT systems.
• Identify and report anomalies on customer sites by raising service tickets and initiating escalation procedures as needed.
• Conduct routine system security checks and backups, providing up-to-date status reports.
• Collaborate with technical teams to maintain system connectivity and compatibility.
• Maintain accurate records of hardware/software inventories, licensing, user access, and security protocols.
• Occasionally deliver technical training to customer system administrators and end users.
• Ensure the confidentiality of all processed, stored, or accessed information.

What do you need?

• IT qualifications desirable
• At least one years experience in a service desk role
• Great communication and interpersonal skills
• Experience with Microsoft Operating Systems
• Knowledge of Microsoft Applications
• Anti-Virus/spyware/malware applications
• Industry Standard Troubleshooting Procedures

Location: Dublin 1

Job Type: Permanent

Work Type: Onsite

Role Type: First Line Technical Support

Overview of Role

Our client requires a Service Desk Analyst to provide first line technical support to internal staff, handling IT-related issues through analysis, diagnosis, and resolution. The role involves ownership of support tickets, adhering to SLAs, troubleshooting hardware and software, performing system security checks and backups, and providing occasional technical training.

Role & Responsibilities:

• Take full ownership and responsibility for allocated support tickets ensuring prompt and professional resolution.
• Adhere strictly to SLAs when handling customer tickets and calls.
• Install, configure, and troubleshoot IT-related software and hardware.
• Identify anomalies at customer sites, raise service tickets, and trigger escalation procedures.
• Perform routine system security checks, backups, and produce status reports.
• Collaborate with other technical staff to ensure system connectivity and compatibility.
• Maintain hardware and software inventories, licensing, user access, and security records.
• Provide technical training occasionally to system administrators and end-users.
• Maintain confidentiality of processed, stored, or accessed information.
  Fulfil various general duties as required.

Skills, Qualifications & Experience:

• IT qualifications desirable.
• Previous experience in a service desk role.
• Effective communication and people skills.
• Proficiency in documented technical skills including Microsoft Operating Systems, Microsoft Applications, and Antivirus/Spyware/Malware applications.
  Familiarity with industry-standard troubleshooting procedures and Active Directory.

Experience:

• Demonstrated experience in first line technical support.
• Handling and resolving service desk tickets with SLA adherence.
  Experience with IT hardware and software installation and troubleshooting.

Education & Certifications:

• Relevant IT qualifications are desirable.
  Certifications in Microsoft technologies or IT service management are advantageous.

Visa:

Irish/EU Citizen or Stamp 4 Visa holder.

About Us

As Ireland's largest IT Solutions Provider with a growing global footprint, ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry-leading IT solutions, highlighting our team's dedication and expertise.

Job Title:
Service Desk Analyst
Location:
Dublin 1
Job Type:
Permanent
Work Type:
Onsite
Role Type:
First Line Technical Support
Overview of Role
Our client requires a Service Desk Analyst to provide first line technical support to internal staff, handling IT-related issues through analysis, diagnosis, and resolution. The role involves ownership of support tickets, adhering to SLAs, troubleshooting hardware and software, performing system security checks and backups, and providing occasional technical training.

Role & Responsibilities:

• Take full ownership and responsibility for allocated support tickets ensuring prompt and professional resolution.
• Adhere strictly to SLAs when handling customer tickets and calls.
• Install, configure, and troubleshoot IT-related software and hardware.
• Identify anomalies at customer sites, raise service tickets, and trigger escalation procedures.
• Perform routine system security checks, backups, and produce status reports.
• Collaborate with other technical staff to ensure system connectivity and compatibility.
• Maintain hardware and software inventories, licensing, user access, and security records.
• Provide technical training occasionally to system administrators and end-users.
• Maintain confidentiality of processed, stored, or accessed information.
• Fulfil various general duties as required.

Skills, Qualifications & Experience:

• IT qualifications desirable.
• Previous experience in a service desk role.
• Effective communication and people skills.
• Proficiency in documented technical skills including Microsoft Operating Systems, Microsoft Applications, and Antivirus/Spyware/Malware applications.
• Familiarity with industry-standard troubleshooting procedures and Active Directory.

Experience:

• Demonstrated experience in first line technical support.
• Handling and resolving service desk tickets with SLA adherence.
• Experience with IT hardware and software installation and troubleshooting.

Education & Certifications:

• Relevant IT qualifications are desirable.
• Certifications in Microsoft technologies or IT service management are advantageous.

Visa:

• Irish/EU Citizen or Stamp 4 Visa holder.

About Us
As Ireland's largest IT Solutions Provider with a growing global footprint, ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry-leading IT solutions, highlighting our team's dedication and expertise.

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea's single spark.

It's that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.

Candidate should have Valid authorization to work in Ireland

Role definition

This role will be responsible for providing Level 1 Service Desk support to end users, particularly focusing on laptop enrolling, basic troubleshooting, and resolving user calls related to IT services. The ideal candidate will demonstrate strong communication skills, fundamental technical knowledge, and a keen focus on customer satisfaction.

Expected qualification and critical experiences

• 0–2 years of experience in IT service desk or technical support roles.
• Basic understanding of laptop hardware/software configurations.
• Familiarity with network connectivity basics (Wi-Fi, LAN, VPN).
• Ability to enroll and support user devices as per organizational standards.
• Experience in logging and tracking incidents via a ticketing system.
• Working knowledge or experience with BMC Remedy or any similar ticketing tools is required.
• Proven ability to communicate effectively with end users and internal teams in English.

Mandatory Skills

• Good understanding & knowledge on Windows Operating systems Windows 7,10 and 11 and general troubleshooting steps.
• Good understanding of IT security, ITIL and compliance issues related to endpoint management
• Excellent communication and customer service skills in English.
• Ability to guide users through common technical issues.
• Basic understanding of networking concepts (IP, DNS, DHCP).
• Hands-on experience with enrolling laptops or endpoint devices.

Good to Have

• Exposure to ITIL framework or similar service management practices.
• Familiarity with service desk tools like ServiceNow, Remedy, or equivalent.
• Understanding of Active Directory, remote access tools, or MDM (Mobile Device Management) solutions.

Benefits

• A supportive, diverse and global team with a brilliant culture.
• Competitive compensation and benefits
• Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
• To know more about us visit –

Senior Service Desk Engineer (Level 2)

Office 365 / Azure Active Directory (Entra) / Intune

Rate: Circa €250/day

Dublin ONSITE 5 days per week

6-month Contract (with potential for extension)

We are looking for a Senior Service Desk Engineer (L2 Engineer) who is passionate about technology and enjoys working in a dynamic, customer-focused environment.

This is a great opportunity to join a leading Managed Service provider that delivers cutting-edge technology solutions across infrastructure, networking, and security projects. The role is working onsite for one of their key clients in an end-user-facing role.

As a Senior Service Desk Engineer, you will support Microsoft products, including Office 365, ServiceNow, Azure Active Directory (Entra ID), Microsoft Azure, and Intune. You will provide high-level technical support for L2 tickets .

On top of this, they will need someone who has great communication and puts customer service at the heart of everything they do.

Key Experience required
:

• Must be proficient in supporting Microsoft technologies including: ­Office 365, Intune, SharePoint, teams, etc.
• ­Azure Active Directory (Entra ID)
• Experienced support engineer, who is comfortable working deskside and providing exceptional customer service

Nice to have:

• ServiceNow – if not they will provide training.

This is a fantastic opportunity to join a fast paced organisation with the opportunity for long term work.

Please apply using the links below

**Unfortunately sponsorship can't be provided on this occasion, only candidates with full right to work can be considered**

Purpose of the Role
The successful candidate will be responsible for providing first-level ICT technical support to users, ensuring that all calls are resolved efficiently and in a timely manner.

This role is a shift based On Site role covering Service desk hours between 0800 to 1800 Monday to Friday. Some out of hours work will be required on occasion.

This role will also be required to participate in the on call rota.

Essential Criteria:

• Education:Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., ITIL, Microsoft, CompTIA) are a plus.
• Experience: Minimum of 2 years of experience in a service desk or technical support role.
• Soft Skills: Excellent problem-solving skills, strong communication and interpersonal abilities, and a customer-centric approach.
• Experience in Service Now
• Experience with Windows 10 and 11 OS
• Experience in administration of O365
• Experience with GPOs.
• Healthcare Experience
• Certification in Information Technology Infrastructure Library (ITIL).
• Fluent English and eligible to work in Ireland
• Full driving licence to support remote and onsite on call when necessary
• ITIL Foundation certified
• Competent in Microsoft Word, Excel, PowerPoint, Visio, Share point etc.
• Other Requirements: Ability to work under pressure, manage multiple priorities, and maintain a high level of attention to detail.

Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met.

The criterion for short listing is based on the requirements of the post, as outlined in the eligibility criteria.

• Please note that you must submit a cover letter with your CV, this forms part of your application and CV's will not be accepted without a detailed cover letter.

The closing date for submissions of CV's and cover letter is the 14th of October by
23:45pm.
Applications must be completed through the advertised post on

by clicking
'Apply for Job'.
Applications will not be accepted through direct email or any other method.
For informal enquiries for this specialty/department, please contact John Maher on

For other queries relating to this recruitment process, please contact Kaley Madden at

PLEASE NOTE:
CHI has transitioned to a process of a one commencement day per month for all new employees, CHI internal transfers and Secondments. This update to our Onboarding process is aligned to changes in our monthly/fortnightly payroll and with the launch of our new corporate induction program. This process enhancement ensures that we can thoroughly prepare for your arrival and facilitate a smooth transition in your onboarding journey.

It is important for you to note that if you do not have your pre-employments and mandatory training completed in time, your commencement date will be deferred to the next available date.
Below, you'll find the list of commencement dates for 2025.

• October 13th
• November 10th
• December 15th

Job Summary

If you love working with technology and like the variety of supporting customers, and troubleshooting technical scenarios this might be the job for you. This role will play a vital part in in providing front line telephone, remote & on site support to our contracted customers with a major focus on operational security.

This is blended position (home & office) based in Dublin 15.

Responsibilities

 To resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operations of our systems at customer sites and in the cloud.

To ensure all issues are logged, tracked and resolved on our help desk system

o keep the customer informed at all times of the status of their issue(s) until resolution

o carry out on site work where required.

o identify sales opportunities which are outside of the customer's support agreement and follow up sales to get quotation to customer

o highlight high priority issues where assistance from the other departments are required to get the issues resolved

o keep informed of new changes / defects that have been made to the systems

o cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested

roduction and submission of documentation in line with company procedures and submitted in a timely manner.

imesheet completion in line with company procedures.

Knowledge and Experience

xcellent customer service and customer facing skills to work alongside customers on and off site. Proficient in Microsoft Word, Excel.

ood verbal and written communication skills.

nowledge of Microsoft 365 & Microsoft Azure.

een interest in all things IT related.

Applicants must include a cover letter specific to this position to be considered.

Job Type: Full-time

Pay: €36,000.00-€40,000.00 per year

Benefits:

• On-site parking
• Private medical insurance
• Work from home

Ability to commute/relocate:

• Mulhuddart, Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (required)

Experience:

• Help Desk / Tech Support: 2 years (required)

Language:

• English (required)

Licence/Certification:

• FULL IRISH / UK / European Driving Licence (required)

Work authorisation:

• Ireland (required)

Work Location: Hybrid remote in Mulhuddart, Dublin, CO. Dublin

Job Introduction

Helpdesk Administrator

Location: Dublin 7

Salary: €36,000

Contract Type: Permanent, Full-time

About the Role

We're looking for a proactive and professional Helpdesk Administrator to join our Administration team. You'll be the first point of contact for facilities management requests, supporting both our on-site teams and clients. This is a key role where excellent communication, organisation, and customer service skills are essential.

What You'll Do

• Act as the first point of contact for facilities helpdesk queries.
• Log, update, and close requests on our helpdesk system (CMMS).
• Liaise with on-site FM, caretakers, and cleaning staff to ensure swift resolution of issues.
• Manage work orders in line with contractual KPIs and SLAs.
• Analyse reports and ensure requests are progressed on time.
• Support monthly reporting, invoicing, payroll, and accounts administration.
• Raise purchase orders and process supplier queries.
• Assist with audits, meetings, and contract administration.
• Provide general office and admin support as required.

What We're Looking For

• Strong administration and customer service experience.
• Proficient in Microsoft Office (Excel – advanced, Word, Outlook).
• Previous experience in a similar helpdesk or office administration role.
• Excellent communication skills and strong attention to detail.
• Ability to prioritise, make decisions, and work well under pressure.
• Confident in bookkeeping, accounts processing, and reporting.
• A self-motivated, enthusiastic, and professional approach.

Why Join Us?

• Be part of a supportive and collaborative administration team.
• Varied role with opportunities to learn and develop new skills.
• A chance to play an important role in delivering high-quality facilities management services.

A to Z Computers
are seeking a motivated
Level 1 Helpdesk Technician
to join our growing team in Kilkenny.

This role is ideal for someone with a solid foundation in IT support who wants to develop further within a busy MSP environment. You'll be the first point of contact for clients, handling a wide variety of issues while learning from an experienced support team.

Key Responsibilities:

• Provide first-line technical support via phone, email, and remote tools.
• Troubleshoot hardware, software, and operating system issues (Windows 10/11).
• Support and administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
• Log, track, and resolve support tickets in our PSA system.
• Document fixes and procedures in our documentation system (IT Glue).
• Assist with user setups, PC/Laptop installations, and general IT administration.
• Deliver excellent customer service and clear communication to clients daily.

Skills & Experience:

• Essential
  :
• Strong knowledge of Microsoft 365.
• Hardware, software, and OS troubleshooting skills.
• Excellent communication and customer service focus.
• Fluent in written and spoken English.
• Desirable
  :
• Familiarity with PSA/ticketing platforms (Autotask, ConnectWise Manage, Halo, or similar).
• Experience with documentation systems (e.g. IT Glue).
• Previous MSP/helpdesk experience.
• Enthusiasm and willingness to learn and grow in the role are just as important as experience.

What We Offer:

• Full-time, permanent role based in Kilkenny.
• A varied client base and exposure to a wide range of technologies.
• Ongoing training and career development within a supportive team.
• Opportunity to progress within a dynamic MSP environment.