49 Service Improvement jobs in Ireland

Role Profile Job Title: Risk, Business Process & Compliance Officer Business Unit: State Claims Agency Reports to: Manager or Senior Manager on the Risk, Business Process & Compliance Team Contract: 12-Month Fixed Term Contract Summary of the Business Summary of the Business The National Treasury Management Agency (NTMA) provides asset and liability management services to the Irish Government. It has evolved from a single function agency managing the National Debt to a manager of a complex portfolio of public assets and liabilities. Businesses managed by the NTMA include borrowing for the Exchequer and the management of the National Debt, the State Claims Agency, the New Economy and Recovery Authority ("NewERA"), the Ireland Strategic Investment Fund, National Development Finance Agency and the NTMA Future Ireland Funds business unit with responsibility for the management of the Future Ireland Fund and Infrastructure, Climate and Nature Fund . The NTMA also assigns staff to the National Asset Management Agency, the Strategic Banking Corporation of Ireland (SBCI) and Home Building Finance Ireland (HBFI). Working at the NTMA offers excellent benefits including: Flexible work options including hybrid working and variable work hours An extensive wellbeing programme Excellent learning and development opportunities that allow for full career development within the organisation A diverse range of initiatives: LGBT+, Gender Matters, Disability Awareness, Sports & Social, Volunteering and lots more Reimbursement of annual professional membership fees Career average Defined Benefit Pension Scheme The NTMA is designated as the State Claims Agency (SCA) when performing the claims management and risk management functions delegated to it under the National Treasury Management Agency (Amendment) Act 2000. The SCA's principal objectives are: The SCA is obliged by statute to manage delegated claims and counterclaims in such manner as to ensure that the liabilities of the State authorities are contained at the lowest achievable level. In performing this function the SCA seeks to act fairly and ethically in its dealings with people who have suffered injuries and who take legal actions against the State or State bodies, and the families of these people; and To implement targeted personal injury and property damage risk work programmes to mitigate litigation risk in State authorities and healthcare enterprises, in order to reduce the costs of future litigation against the State. The SCA is obliged by statute to manage claims for legal costs, and recovery of legal costs however such costs are incurred. The SCA's remit covers personal injury and third-party property damage risks and claims relating to certain State authorities including the State itself, Government ministers, the Attorney General, the Health Service Executive, the voluntary healthcare sector, An Garda Sochna, the Irish Prison Service, the Defence Forces and community and comprehensive schools. It also manages third-party costs arising from certain Tribunals of Inquiry. Role Summary The SCA Risk, Business Process & Compliance Officer is responsible, in conjunction with the widerSCA Risk, Business Process & Compliance team,for maintaining the SCA Risk Register and supporting SCA Senior Management in the management and mitigation of corporate, process, operational and project risk. A key part of which is providing review and challenge to existing and new processes and systems across the SCA, designing appropriate controls to support business units in mitigating risk and ensuring the effectiveness of controls through regular risk oversights and evaluation. Principal Accountabilities The principal accountabilities associated with the role will include: Update and maintenance of the SCA Risk Register and operational event reports and ancillary risk documents to support various attestation requirements Supporting the SCA in management and mitigation of corporate, process, operational and/ or project risk, while assisting with emerging and existing risk analysis Assisting with compilation of regular reporting to the SCA Senior Management Team Undertaking reviews and/or walkthroughs of existing and new processes, evaluating the adequacy of controls and highlighting opportunities for improvements where appropriate. Undertaking peer review of claim files Documenting business processes Assisting with the co-ordination of internal and external audits across the SCA Tracking of audit findings and recommendations and supporting business in their successful implementation Assisting with the review, development, and implementation of SCA and/or NTMA Policies and procedures Monitoring and tracking key SCA Risk and Control Indicators. Assisting with the review and updates to the SCA Business Continuity Plan, where appropriate Assisting with the management and maintenance of the SCA Quality Management System ISO 9001 accreditation and SCA QMS Governance documentation. Assisting on SCA Projects from a Risk, Compliance & Business Process perspective. Skills Good understanding of controls Excellent written and verbal communication skills Strong attention to detail Strong analytical skills Excellent project management skills Ability to work well as part of a team and on an individual basis Ability to work well under pressure and within tight deadlines Proficiency in the use of Microsoft Office products. Knowledge Third level degree An Accountancy, Risk or Compliance qualification or working towards same Knowledge of ISO 9001:2015 Foundation Stage would be beneficial At least 4 years risk or audit experience in the financial services sector or related business experience. Pension Abatement If an appointee has previously been employed in the Civil or Public Service and that appointee is entitled to or in receipt of a pension from the Civil or Public Service or where a Civil/Public Service pension comes into payment during the appointee's re-employment that pension will be subject to abatement in accordance with Section 52 of the Public Service Pensions (Single Scheme and other Provisions) Act 2012. Please note: In applying for this position, you are acknowledging that you understand that the abatement provisions, where relevant, will apply. It is not envisaged that the employing Department/Office/Body will support an application for an abatement waiver in respect of appointments to this position. Applicants will be required to complete a pre-employment declaration to confirm whether they have previously availed of a Public sector pension scheme. The NTMA is proud to be an equal opportunities employer. We recognise that a diverse and inclusive workplace informs better decision making, creative thinking, innovation and drives business performance. We are strongly committed to ensuring that our workforce is representative of our society. The NTMA is proud to be an equal opportunities employer. We recognise that a diverse and inclusive workplace informs better decision making, creative thinking, innovation and drives business performance. We are strongly committed to ensuring that our workforce is representative of our society. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
**Operational Excellence Lead**
As Operational Excellence Manager at Takeda's Bray site, you will play a key role in driving a culture of continuous improvement across our manufacturing operations. You will lead the site's Lean strategy and Agile Operating System (AOS) roadmap, coach cross-functional teams, and implement impactful process improvements. Working closely with Quality, Production, and Digital teams, you will help streamline operations, increase efficiency, and ensure sustainable performance improvements - all while upholding Takeda's high standards for safety, quality, and compliance.
**Responsibilities:**
+ Drive the site's Operational Excellence (OE) strategy and AOS (Agile Operating System) roadmap.
+ Lead Lean and Six Sigma (Green Belt level) initiatives to improve efficiency, quality, and cost performance.
+ Facilitate workshops (e.g. Kaizen events, value stream mapping, root cause analysis) to identify and implement improvement opportunities.
+ Coach and develop site teams in Lean methodologies, structured problem-solving, and continuous improvement practices.
+ Collaborate with cross-functional partners including Quality, Production, Engineering, and Digital (DD&T) to ensure alignment and integration of improvement initiatives.
+ Support digital transformation by identifying automation opportunities and data-driven process optimization.
+ Oversee the Six Sigma program, including mentoring Yellow/Green Belts and certifying Yellow Belt candidates.
+ Monitor and report performance metrics (KPIs), identify gaps, and lead corrective actions.
+ Apply Organizational Change Management (OCM) principles (e3+) to drive successful implementation of improvement projects.
+ Support strategic programs like Business Process of the Future and Factory of the Future.
+ Ensure all initiatives are aligned with safety, quality, and regulatory requirements.
**Skills & Qualifications:**
+ Bachelor's degree in a technical or scientific discipline; a master's degree (MBA or M.Sc.) is a plus.
+ 5-8 years of experience in manufacturing or operations with a focus on Lean, OE, or Continuous Improvement.
+ Lean/AOS and Six Sigma certification (Green Belt or higher); experience with Yellow Belt training/certification preferred.
+ Proven track record in leading cross-functional projects and delivering measurable improvements.
+ Strong project management, analytical, and problem-solving skills.
+ Experience in change management (ideally e3+) and coaching stakeholders at all levels.
+ Comfortable working in GMP-regulated environments; pharma experience is highly desirable.
+ Familiarity with tools such as SAP, MES, Minitab, and MS Office.
+ Excellent communication, collaboration, and leadership skills.
+ Fluent in English; strong interpersonal skills in a multicultural environment.
+ Willingness for occasional travel and active shopfloor presence.
**What you can look forward to with us:**
+ Competitive Salary: Including performance-based bonuses.
+ Retirement Plan: Employer contributions to your retirement plan.
+ Comprehensive Insurance: Employer-funded private medical insurance with dependants' cover, life insurance, and flexible options like dental insurance, partner life insurance, and serious illness protection.
+ Electric Charging Points: Available at parking locations.
+ Employee Assistance Program: Support for personal and professional challenges.
+ Wellbeing and Engagement: Dedicated teams to support your wellbeing.
+ Family-Friendly Policies: Supportive policies for a balanced work-life.
+ Generous Vacation: 26 vacation days plus additional days for service milestones and humanitarian volunteering leave.
+ Development Opportunities: Coaching, mentoring, educational programs, and formal training.
+ Subsidized Canteen: Enjoy meals at a reduced cost.
+ Flexible Benefits: Options like fuel card, bike to work, commuter ticket, and insurance deals.
**More about us:**
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
**Empowering our people to shine:**
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, or any other characteristic protected by law.
If you are interested in this opportunity, we look forward to receiving your application via our online tool!
**Locations**
Bray, Ireland
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time

Operational Excellence Manager (Manufacturing / Production) Tipperary Reporting to: Director of Production This job will suit a forward-thinking leader and experienced people manager to drive operational and digital transformation within manufacturing operations. This person will lead a team of 20 skilled engineers and technicians, shaping the companys strategy and delivering measurable impact through innovation, AI, and Lean Six Sigma excellence. Responsibilities Lead and motivate a cross-functional team to deliver performance excellence and long-term business improvements. Responsible for leading large-scale strategic plant level projects. Influence the adaption of DMAIC Methodology to drive business results through the adaption of digital solutions to drive Value Improvement Process (VIP) in functional areas through LBP. Responsible for driving efficiency, OH and VIP savings within the current manufacturing process to support the site P&L using Line blow ups and kaizen events. Drive digital transformation with manufacturing operations, spearheading AI-driven innovation and advanced analytics to optimise manufacturing and business processes. Influence and collaborate across all levels of the organisation to shape site strategy and deliver high-value improvement projects. Champion Lean and Six Sigma methodologies to achieve operational efficiency, cost savings, and world-class quality. Create a culture of innovation, continuous improvement, and inclusion, while developing and retaining top talent. Requirements Proven track record in senior leadership with strong people management and influencing skills. Hands-on experience delivering innovation through AI and leading digital transformation initiatives. Expertise in Lean, Six Sigma, and operational excellence in a manufacturing environment. Ability to inspire change, engage stakeholders, and deliver results at pace. Please contact me for a confidential discussion or to discuss further. Deirdre Sheehan Skills: Operations Management Manufacturing Benefits: Mobile phone Paid Holidays Canteen Parking VHI Share options Pension

**Operational Excellence Area Lead**
+ _Location Waterford_
**About Waterford**
For more than 20 years, our Waterford team has continued to grow and diversify to serve patients around the world. Today, a team of almost 800 work together at a state-of-the-art biopharmaceutical and medical device campus. Recognised through multiple local and national awards, Sanofi Waterford offers flexible working and access to a world of opportunities to grow your career at one location. As well as attractive benefits, the team enjoy access to an onsite gym and medical centre that underpin a strong commitment to health and wellbeing.
As Project Portfolio Lead you will be responsible for:
**Main responsibilities:**
+ Drive performance & transformation initiatives leveraging SMS and Lean tools to meet the needs of the site and transform ways of working.
+ Support execution of performance initiatives including the Continuous Improvement project portfolio defined for this area, deployment of operating standards as codified in the respective ecosystems.
+ Plan and lead workshops to identify non-value-added work and identify areas for streamlining and improvement to identify and propose the correct tools to be implemented.
+ Lead problem-solving sessions, leveraging existing SMS tools (GPS3).
+ Design, develop, and maintain site dashboards and visual management tools to monitor KPIs and site metrics.
+ Conduct data analyses to identify trends, patterns, and anomalies especially to support continuous improvement projects.
+ Operational Excellence method and training referent for his/her area and supporting M&S network (e.g. Maturity Assessment execution, SMS Trainer.).
**About you:**
+ Experience: Implementing Lean tools and methodology. Organizing and leading workshops. 2-5 years' experience working in a cGMP environment Preferably Operations or Engineering.
+ Soft skills: Influencing, Detail Oriented, Self-Starter, Strong Communication and presentation Skills.
+ Technical skills: Microsoft Office Suite, Power BI, Lean Six Sigma.
+ Education: BS/BA in Business, Engineering or other technical degrees. Lean Qualification advantageous.
**Pursue** **_Progress_** **. Discover** **_Extraordinary_** **.**
Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (

**About Abbott**
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Abbott in Ireland**
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
**Abbott Diabetes Care Kilkenny**
Abbott Diabetes Care has opened a new site, in Kilkenny, that is at the forefront of Diabetes care with the latest technology, to manufacture FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre systems.
**Main Purpose of the role**
In this role you will be as part of the Business Excellence team. As an Operational Excellence & Lean Specialist, you will play a key role in driving continuous improvement initiatives across the Kilkenny site. This role is ideal for a results-driven professional with a passion for Lean methodologies, cross-functional collaboration, and delivering measurable business impact.
**_Main Responsibilities_**
+ Lead and support Lean and continuous improvement initiatives across the site.
+ Facilitate workshops and Kaizen events to identify and implement process improvements.
+ Collaborate with cross-functional teams to deliver high-impact projects aligned with strategic goals.
+ Apply Lean Six Sigma tools and methodologies to drive efficiency and eliminate waste.
+ Track and report on project outcomes, ensuring delivery of tangible business benefits.
+ Support the development and deployment of standard work and best practices.
+ Promote a culture of continuous improvement through coaching and training.
**QUALIFICATIONS AND EXPERIENCE**
+ Bachelor's degree in engineering, Business, or related field.
+ Lean Six Sigma Green Belt certification required; Black Belt desirable.
+ Proven experience in leading or supporting cross-functional project teams.
+ Demonstrated success in project delivery with measurable benefits.
+ Strong analytical, facilitation, and communication skills.
+ Experience in a regulated manufacturing or healthcare environment is a plus.
+ Proven experience in leading or supporting cross-functional project teams.
+ Demonstrated success in project delivery with measurable benefits.
+ Strong analytical, facilitation, and communication skills.
+ Experience in a regulated manufacturing or healthcare environment is a plus.
**What we Offer**
Attractive compensation package that includes competitive pay, as well as benefits such as
+ Family health insurance,
+ Excellent pension scheme
+ Life assurance
+ Career Development
+ Fantastic new facility
+ Growing business plus access to many more benefits.
Connect with us at or on LinkedIn at on Facebook at and on Twitter @AbbottNews.
Abbott is an equal opportunities employer.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team-one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.
SME&C is more than a sales organization-it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.
If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
In this role you will be the AI Business Process Sales and Service Solution Engineer (SE) for the SME-C segment for your assigned workload and a member of the sales team that consists of Digital AI Business Process Specialists, partners and engineering.
As an AI Business Process Sales and Service Solution Engineer (SE), you will lead AI transformation engagements with a focus on Sales and Service domain expertise. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSP) by forming strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) such as CIOs, CTOs, and IT Leaders. You will help them achieve their goals for product proficiency, roadmap, and competitive discussions to secure technical decisions.
In this role you will advance pipeline by assisting the Solution Specialist in qualifying the deal, developing the strategy and inspiring the Business Decision Maker/Technical Decision Maker. You are responsible for designing the solution and delivering an industry-aligned demonstration to the customer. You will engage partners for co-sell and implementation considerations, engineering to assist with emerging technologies and Customer Success Unit for deal support. The demo will focus on solving the technical proof requirements while highlighting our business value and competitive differentiators and should result in securing the customer's solution design endorsement.
You will develop relationships with the decision makers and with our customers and position yourself as a trusted advisor in your domain. As a recognized product expert, you are responsible for sharing your technical, industry knowledge, and best practices with your peers.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer's solution design endorsement.
+ Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deep Dynamics 365Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights, and LOB AI Agents) and Copilot Studio expertise to secure technical decision.
+ Orchestrate customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights), Copilot Studio, AI Agents.
+ Lead proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans - including migration pathways to D365, recommended migration tools - with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners.
+ Showcase Microsoft's unique value in AI-powered business process D365 solutions to win technical decisions against major competitors (e.g. Salesforce, Oracle, IFS, ServiceNow, Amazon Connect). Anticipate and address technical blockers - such as AI-related compliance, privacy, or security concerns - early in the sales process, developing mitigation plans that instill confidence in D365 solutions. Drive proof-based differentiation (architecture design sessions, pilot deployments) to highlight how Dynamics 365 meets customer needs better than the competition, ultimately improving win rates and displacing incumbent solutions.
+ Leverage the Microsoft partner ecosystem to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy. Orchestrate co-selling and co-innovation with partners (including FastTrack, and ISV providers).
+ Work closely with the Customer Success Unit (CSU)/Partners to ensure customers realize value from their Dynamics 365 investments. Secure a clear deployment plan for every deal, including agreed success metrics and adoption milestones. Drive early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan. 
+ Commit to ongoing professional development to maintain expert-level product knowledge and strategic sales skills. Complete 100% of required training and certifications by the designated deadlines, demonstrating a willingness to grow and adapt with Microsoft's innovations. Achieve at least Level 200 proficiency in consultative selling approaches and Level 400 mastery of Dynamics 365 solutions for key workloads (Sales, Service, Field Service, etc.), enabling you to fluently bridge executive business discussions and deep technical dialogues.
+ Proactively share your insights from wins/losses with broader SE community to scale best practices and learnings.
+ Acts as a technical thought leader by sharing best practices (e.g., architecture deep dives) and regularly delivering content at readiness events (e.g., Field Advisory Board, Community Calls). Provides insight into how to identify and win opportunities to increase D365 solutions understanding and capabilities. 
+ Address solution architecture considerations and competitive objection handling.
+ Assist in formalizing the customer proposal.
**Qualifications**
Required/minimum qualifications
+ Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND technical pre-sales or technical consulting experience OR equivalent experience.
+ Dutch language is a must
Additional or preferred qualifications
+ Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND technical pre-sales or technical consulting experience OR equivalent experience.
+ Previous experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
+ Certification in relevant (Microsoft or industry) technologies or disciplines (e.g., Microsoft Office 365; Power BI; Azure Administrator, Architecture, and Development exams; Cloud Platform Technologies; Information Security; Architecture).
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team-one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.
SME&C is more than a sales organization-it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.
If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C DACH can be the next step in your career. Together, we are shaping the future of business.
Join Microsoft as an **AI Business Process Digital Solution Area Specialist.** In this individual-contributor, quota-carrying role you will own the entire engagement cycle, pinpointing opportunities, crafting value propositions, and driving AI-powered business-process transformations. Partnering closely with Account Executives, Digital Solution Engineers, and marketing teams, you will design win strategies, deliver compelling demos and pilots, and land customer success plans that accelerate adoption of Dynamics 365, Power Platform, and Copilot solutions.
Leveraging deep domain expertise and consultative selling skills, you will translate complex scenarios into clear business outcomes, remove blockers, and consistently meet or exceed revenue targets. You will also share best practices, expand your technical depth, and act as a trusted advisor who connects Microsoft innovation to measurable customer impact, advancing your own career growth in solution sales and cloud technologies.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Partner with and lead Account Planning Team on Account Plan for AI Business Process opportunities, including decision maker identification and solution play selection.
+ Establish and build C-Suite and Business Decision Maker (BDM) relationships as an industry aligned Business Applications solution expert.
+ Build & maintain the required range of qualified pipeline coverage for rolling 4 quarters through digital-first seller tools
+ Deliver the One Microsoft narrative and solution pitches to C-Suite executives and Business Decision Makers.
+ Orchestrate business value + technical solution demos to align with the customers' desired business outcomes and solution requirements.
+ Manage long-term contract renewals with existing accounts to ensure long-term satisfaction and successes.
+ Actively and regularly engage in sales community calls/channels and share learnings and best practices.
**Qualifications**
**Required Qualifications**
+ Demonstrated technology-related sales or account management experience
+ OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND technology-related sales or account management experience
+ OR equivalent experience
+ Full proficiency in French and English (both written and verbal)
+ German (Level C1 or higher) would be an advantage
**For Austria Only:** The salary for this role is starting from EURO 79,700 per annum depending on experience
#SMECCareers
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.
Job Purpose - In this role you will be the AI Business Process Finance & Supply Chain Solution Engineer (SE) for the enterprise segment for your assigned workload and a member of the sales team that consists of AI Business Process Specialist (SSP), Customer Success Unit (CSU), partners and engineering.
As an **AI Business Process Finance & Supply Chain Solution Engineer (SE)** , you will lead AI transformation engagements with ERP domain expertise. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSP) by forming strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) like CIO, CTO, and IT Leaders. You will help them achieve their goals for product proficiency, roadmap, and compete discussions to secure technical decisions.
Your responsibilities include orchestrating and executing POCs, envision workshops, whiteboarding sessions, and conducting technical demonstrations to showcase the business value of D365 F&SC, Copilot Studio, and LOB AI Agents offerings. You will proactively collaborate with partners early in the sales cycle.
You will be part of a dedicated sales community supported by Account teams, Marketing, Engineering, and Customer Success teams that enable you to drive enterprise-wide adoption of D365 solutions. You will secure competitive wins against key competitors by showcasing Microsoft's unique differentiation, One Microsoft narrative, supporting migration and replacement technical plans, and addressing technical blockers related to Copilot and AI Agents compliance, privacy, and security concerns.
As a Solution Engineer, you will collaborate with SI partners early in the sales cycle to scale technical engagements-such as demos, whiteboarding sessions, and POCs-supporting customers effectively. You will be responsible for increasing D365 F&SC revenue by generating new pipeline creation, increased deal velocity and competitive share capture by supporting SSP in addressing technical proof needs.
 Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 
**Responsibilities**
- Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer's solution design endorsement.
- Owns the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deep Dynamics 365 F&SC expertise to secure technical decisions. 
- Orchestrates customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 F&SC, Copilot Studio, AI Agents. 
- Leads proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans - including migration pathways to D365, recommended migration tools, with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners. 
- Showcases Microsoft's unique value in AI-powered business process D365 solutions to win technical decisions against major competitors. - Anticipate and address technical blockers - such as AI-related compliance, privacy, or security concerns - early in the sales process, developing mitigation plans that instill confidence in D365 solutions.
- Leverages the Microsoft partner ecosystem to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy. Orchestrate co-selling and co-innovation with partners (including FastTrack, and ISV providers). 
- Works closely with the Customer Success Unit (CSU) and deployment teams to ensure customers realize value from their Dynamics 365 investments. Secure a clear deployment plan for every deal, including agreed success metrics and adoption milestones. Drive early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan.  
**Qualifications**
**Required Qualifications (RQs)**
+ Spanish Language Proficiency Mandatory + Portuguese as a plus
+ Experience in technical pre-sales or technical consulting experience
+ ORBachelor's Degree in Computer Science, Information Technology, or related field AND technical pre-sales or technical consulting experience
+ ORMaster's Degree in Computer Science, Information Technology, or related field AND technical pre-sales or technical consulting experience
+ OR equivalent experience
**Preferred Qualifications (PQs)**
+ Experince in technical pre-sales, technical consulting, or technology delivery, or related experience
+ Solution pre-sales for business applications and/or SaaS-based company or similar technology  
+ Solution pre-sales of complex business application deals requiring orchestration of large, dispersed, virtual teams composed of industry and solution team members. 
+ Solutions pre-sales best practices including but not limited to; discovery, building and crafting solution strategies that differentiate from the competition, value-based selling, identifying, and expanding product opportunities
+ Experiencewith cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
+ Deep Understanding of Sales and Service Dynamics 365 solutions like Finance, Supply Chain, Project Operations, and AI Agents offerings like Copilot Studio 
+ Certification in relevant technologies or disciplines (e.g., D365, Power Platform)
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**About Abbott**
At Abbott, you will play a crucial role in helping people live more fully at all stages of their lives. Abbott is a global healthcare leader, and our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional products, and branded generic medicines. Our 113,000 colleagues have a daily impact on the lives of people in more than 160 countries. At Abbott, you can shape your career as you help shape the future of healthcare.
**About the Role**
We are looking for a performance-driven professional with a solid background in Operational or Business Excellence and hands-on experience managing soft services within a manufacturing environment. This includes critical support functions such as cleaning, preventive maintenance, pest control, and general facilities upkeep. The ideal candidate combines process optimization skills with an engineering mindset and has a deep understanding of the unique challenges and regulatory expectations associated with soft services in a production setting.
**LOCATIONS: Ireland OR Netherlands & Germany**
**Key Responsibilities**
+ Drive continuous improvement initiatives across soft service operations, ensuring alignment with
+ OPEX/BEX principles
+ Optimize cleaning, sanitation, and facility maintenance processes to improve efficiency, compliance, and cost-effectiveness
+ Develop and implement KPIs to monitor performance of soft services vendors and internal teams
+ Lead audits, root cause analysis, and corrective action planning for deviations in facility hygiene and maintenance standards
+ Collaborate with manufacturing, quality, HSE, and procurement teams to ensure integrated service delivery
+ Lead or support cross-functional projects related to facility upgrades, service outsourcing, or cost reduction
+ Ensure compliance with GMP, EHS, and other relevant regulatory frameworks
+ Provide training and coaching on lean tools and continuous improvement methodologies
**Key Requirements**
+ Degree in Engineering, Facilities Management, or a related technical field
+ 5+ years' experience in manufacturing environments, with a focus on soft services (cleaning, maintenance, sanitation, etc.)
+ Proven track record applying OPEX/BEX or Lean methodologies in facility or support service contexts
+ Strong understanding of regulatory requirements for soft services in GMP or high compliance industries
+ Exceptional stakeholder engagement and vendor management skills
**Preferred Skills**
+ Lean Six Sigma certification (Green or Black Belt)
+ Experience working with outsourced service providers or managing service-level agreements (SLAs)
+ Familiarity with CMMS, CAFM, or other facility management tools
+ Knowledge of ISO standards, GMP, EHS, or similar compliance frameworks
+ Identify and implement cost optimization opportunities within soft services, such as analyzing and improving cleaning effectiveness using metrics like cost per square meter, labor efficiency, and material utilization
**WHAT CAN WE OFFER**
Abbott provides a varied, challenging, and international position in a dynamic and pleasant working environment. In our organization, you can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities and good career perspective. We are in the business of advancement, both in health solutions and in the lives and careers of our employees. Our work across the world and in many areas of healthcare provides a rich environment for our employees to explore career paths, interests and opportunities.
Apply today and Do Work That Matters.
Connect with us at and on LinkedIn , Facebook , Instagram , X and YouTube .
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email