26 Service Industries jobs in Ireland
Enterprise Service Management Analyst
Tralee, Munster
SMBC
Posted 2 days ago
Job Viewed
Job Description
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
**Role Description**
The Enterprise Service Management team is seeking a detail oriented ITIL Governance and Data VP to help improve data quality, process consistency, and compliance with IT controls for incident and problem management. The ideal candidate has experience with ServiceNow and a solid understanding of ITIL principles, with strong analytical skills, is solutions-oriented, and able to collaborate effectively across the IT organization. This role conducts regular data quality assessments and reviews to identify and address discrepancies and anomalies with data quality and process consistency. They follow up with IT support groups and stakeholders to address data quality issues and implement corrective actions. The individual uses ServiceNow reporting and other BI tools to analyze and understand data trends. The role supports all areas of Enterprise Service Management and interfaces heavily with IT Controls, incident and problem management roles, and dependent data owners throughout the Americas Division (AD).
**Role Objectives**
- Measure, analyze, and help address performance issues related to established key metrics.
- Conduct daily review of incidents and problems to assess data quality and compliance with published polices, standards, procedures, and Job Aids.
- Daily follow up with data stewards to address outstanding data quality issues.
- Escalation to managers to address data quality issues are not addressed in a timely manner.
- Create documentation and knowledgebase articles to support improved process data quality.
- Produce and publish weekly reporting to measure and track data quality trends and issues.
- Evaluate and propose solutions to address data quality issues in the ServiceNow platform related to governed processes.
- Advise and support incident and problem role holders across IT to ensure accuracy and completeness of data in governed process.
- Engage owners of process dependent data, such as HR and Asset Management, to provide data quality feedback and assist with improvement of dependent data.
- Lead periodic meetings with stakeholders to communicate data quality issues and trends.
- Provide training to data users and data producers to ensure that all data governance standards are met on an ongoing basis.
- Research and develop processes to enhance data quality reporting and controls.
- Support adoption and implementation of data governance policies.
- Escalate data issues as necessary; ensure issues are addressed, understood, and closed.
- Support audit requests, as needed.
**Qualifications and Skills**
- Required: 5-7 years of ITIL experience.
- Required: 5-7 years professional experience in process and data governance.
- Required: High School education or Equivalent. Prefer: BA/BS (Or equivalent experience)
- Solid knowledge of ServiceNow is preferred. Specifically with reporting, incident, problem, change, request, and knowledge management.
- Experience working with dynamic data in a production IT environment.
- Comfortable performing follow up activities with data stewards and escalating issues to management, when necessary.
- Knowledge of data governance methodology and experience how to address data quality exceptions.
- Experience reviewing and implementing data controls. Experience measuring and assessing data quality to identify and remediate data quality issues.
- Solid MS Excel and PowerPoint skills.
- Solid writing and communication skills.
- Able to work across multiple sources, synthesize results and present detailed validations.
- Meticulous attention to detail and demonstrated ability to produce high quality, accurate work consistently.
**Additional Requirements**
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at
In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
**Role Description**
The Enterprise Service Management team is seeking a detail oriented ITIL Governance and Data VP to help improve data quality, process consistency, and compliance with IT controls for incident and problem management. The ideal candidate has experience with ServiceNow and a solid understanding of ITIL principles, with strong analytical skills, is solutions-oriented, and able to collaborate effectively across the IT organization. This role conducts regular data quality assessments and reviews to identify and address discrepancies and anomalies with data quality and process consistency. They follow up with IT support groups and stakeholders to address data quality issues and implement corrective actions. The individual uses ServiceNow reporting and other BI tools to analyze and understand data trends. The role supports all areas of Enterprise Service Management and interfaces heavily with IT Controls, incident and problem management roles, and dependent data owners throughout the Americas Division (AD).
**Role Objectives**
- Measure, analyze, and help address performance issues related to established key metrics.
- Conduct daily review of incidents and problems to assess data quality and compliance with published polices, standards, procedures, and Job Aids.
- Daily follow up with data stewards to address outstanding data quality issues.
- Escalation to managers to address data quality issues are not addressed in a timely manner.
- Create documentation and knowledgebase articles to support improved process data quality.
- Produce and publish weekly reporting to measure and track data quality trends and issues.
- Evaluate and propose solutions to address data quality issues in the ServiceNow platform related to governed processes.
- Advise and support incident and problem role holders across IT to ensure accuracy and completeness of data in governed process.
- Engage owners of process dependent data, such as HR and Asset Management, to provide data quality feedback and assist with improvement of dependent data.
- Lead periodic meetings with stakeholders to communicate data quality issues and trends.
- Provide training to data users and data producers to ensure that all data governance standards are met on an ongoing basis.
- Research and develop processes to enhance data quality reporting and controls.
- Support adoption and implementation of data governance policies.
- Escalate data issues as necessary; ensure issues are addressed, understood, and closed.
- Support audit requests, as needed.
**Qualifications and Skills**
- Required: 5-7 years of ITIL experience.
- Required: 5-7 years professional experience in process and data governance.
- Required: High School education or Equivalent. Prefer: BA/BS (Or equivalent experience)
- Solid knowledge of ServiceNow is preferred. Specifically with reporting, incident, problem, change, request, and knowledge management.
- Experience working with dynamic data in a production IT environment.
- Comfortable performing follow up activities with data stewards and escalating issues to management, when necessary.
- Knowledge of data governance methodology and experience how to address data quality exceptions.
- Experience reviewing and implementing data controls. Experience measuring and assessing data quality to identify and remediate data quality issues.
- Solid MS Excel and PowerPoint skills.
- Solid writing and communication skills.
- Able to work across multiple sources, synthesize results and present detailed validations.
- Meticulous attention to detail and demonstrated ability to produce high quality, accurate work consistently.
**Additional Requirements**
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at
This advertiser has chosen not to accept applicants from your region.
0
SAP Technical Service Management Expert
SAP
Posted 2 days ago
Job Viewed
Job Description
**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**What you'll do :**
As a Technical Landscape Owner, your responsibilities include:
+ Deep understanding of customer landscape from technical and business perspectives including its interfaces
+ Strong collaboration with the customer for planning and operations
+ Align on upcoming changes with the Release Management and plan the execution accordingly
+ Ensure high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape
+ Analyse and deep dive into issues including the creation of RCAs as the foundation for continuous improvement
+ Support productization of services including, if required initial setup, documentation, and standardization
+ Align on planning activities and system build processes, define Handover criteria, and ensure operational readiness of the Operations team as a pre-condition for any customer GoLive
**What you bring :**
+ Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable
+ Background in SAP technology and products - especially excellent knowledge in SAP NetWeaver Administration and Operations and cross-dependencies like integration
+ Knowledge of the whole technology stack (Application, Database, Server management) and the ability to analyze issues and system architectures
+ About 7-10 years of experience in operation of systems installations is a must
**Meet your team**
Technical Landscape Owners belong to the ECS MEE (Middle and Eastern Europe) organization. We are a ring-fenced delivery team focused on one of large scale customers. We provide end to end service for this customer, operating the entire landscape with more than 80 productive systems and several of the largest HANA-based systems
#SAPECSCareer
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy ( . Specific conditions may apply for roles in Vocational Training.
**EOE AA M/F/Vet/Disability:**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**What you'll do :**
As a Technical Landscape Owner, your responsibilities include:
+ Deep understanding of customer landscape from technical and business perspectives including its interfaces
+ Strong collaboration with the customer for planning and operations
+ Align on upcoming changes with the Release Management and plan the execution accordingly
+ Ensure high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape
+ Analyse and deep dive into issues including the creation of RCAs as the foundation for continuous improvement
+ Support productization of services including, if required initial setup, documentation, and standardization
+ Align on planning activities and system build processes, define Handover criteria, and ensure operational readiness of the Operations team as a pre-condition for any customer GoLive
**What you bring :**
+ Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable
+ Background in SAP technology and products - especially excellent knowledge in SAP NetWeaver Administration and Operations and cross-dependencies like integration
+ Knowledge of the whole technology stack (Application, Database, Server management) and the ability to analyze issues and system architectures
+ About 7-10 years of experience in operation of systems installations is a must
**Meet your team**
Technical Landscape Owners belong to the ECS MEE (Middle and Eastern Europe) organization. We are a ring-fenced delivery team focused on one of large scale customers. We provide end to end service for this customer, operating the entire landscape with more than 80 productive systems and several of the largest HANA-based systems
#SAPECSCareer
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy ( . Specific conditions may apply for roles in Vocational Training.
**EOE AA M/F/Vet/Disability:**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
This advertiser has chosen not to accept applicants from your region.
1
Customer service representative
Dublin, Leinster
PRL Sales & Marketing
Posted today
Job Viewed
Job Description
Customer Service Administrator We are looking for a detail-oriented and proactive Customer Service Administrator to join our team.
In this role, youll support our Warehouse Team with order processing, resolving queries, and ensuring smooth day-to-day operations for a dedicated customer division.
What youll be doing: Process customer orders accurately and on time.
Liaise with the Customer Services team, transport providers, and clients to resolve queries quickly.
Provide daily, weekly, and monthly reports using Excel.
Handle uplift requests and prepare supporting documentation.
Support month-end processes and invoicing.
Contribute to ongoing process improvements and follow company procedures.
What Were Looking For: Previous customer service experience (an advantage).
Fluent spoken and written english.
Strong communication skills with a professional and polite phone manner.
Excellent attention to detail and problem-solving ability.
Proactive approach with the ability to follow issues through to resolution.
Comfortable working with processes, reports, and systems.
About us: PRL, a family-owned Irish indigenous business, plays a vital role in supporting consumers in everyday living.
As a leading provider of in-market sales, end-to-end solutions in freight, logistics and warehousing, we partner with flagship brands across various sectors to meet their unique needs.
Our strong culture centers on people and values, fostering a sustainable future for our teams and company.
Recognised as a TOP Employer in 2025, PRL stands among 2,053 Top Employers across 121 countries/regions on five continents, underscoring our commitment to excellent people practices, policies, and working conditions.
Skills: Excel Customer Service Warehouse Administration
In this role, youll support our Warehouse Team with order processing, resolving queries, and ensuring smooth day-to-day operations for a dedicated customer division.
What youll be doing: Process customer orders accurately and on time.
Liaise with the Customer Services team, transport providers, and clients to resolve queries quickly.
Provide daily, weekly, and monthly reports using Excel.
Handle uplift requests and prepare supporting documentation.
Support month-end processes and invoicing.
Contribute to ongoing process improvements and follow company procedures.
What Were Looking For: Previous customer service experience (an advantage).
Fluent spoken and written english.
Strong communication skills with a professional and polite phone manner.
Excellent attention to detail and problem-solving ability.
Proactive approach with the ability to follow issues through to resolution.
Comfortable working with processes, reports, and systems.
About us: PRL, a family-owned Irish indigenous business, plays a vital role in supporting consumers in everyday living.
As a leading provider of in-market sales, end-to-end solutions in freight, logistics and warehousing, we partner with flagship brands across various sectors to meet their unique needs.
Our strong culture centers on people and values, fostering a sustainable future for our teams and company.
Recognised as a TOP Employer in 2025, PRL stands among 2,053 Top Employers across 121 countries/regions on five continents, underscoring our commitment to excellent people practices, policies, and working conditions.
Skills: Excel Customer Service Warehouse Administration
This advertiser has chosen not to accept applicants from your region.
2
Customer service assistant
Waterford, Munster
Compass Group
Posted today
Job Viewed
Job Description
As a Catering Assistant, you'll be part of a dynamic, fast-paced team, contributing to a positive and friendly work environment.
This is a full time role, working 39 hours per week, Monday to Friday, daytime.
The role offers numerous opportunities for growth within a company that values individuality and invests in its employees.
Your hard work will be recognized and rewarded, making it an excellent chance to advance in a supportive setting.
Your key responsibilities will include: Preparing delicious, high-quality food that delights our clients and customers Crafting eye-catching food and counter displays that draw customers in Proudly representing Compass Group Ireland and and embodying our positive brand image Handling transactions with ease and operating the cash register efficiently Upholding the highest standards of Food Handling & Hygiene Ensuring a safe and healthy work environment by adhering to Health & Safety regulations Our ideal Catering Assistant will: Bring a positive, can-do attitude to everything you do Show genuine passion for delivering exceptional customer service Excel as a supportive and collaborative team player Embrace the excitement of thriving under pressure Demonstrate impeccable time management and reliability Prioritise safety in every task you undertake Previous experience in a similar catering role is a bonus, but your enthusiasm is what truly matters At Compass Ireland, our people are our business.
When you join the Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with.
We are building a team who care about providing a great customer experience and want to grow and develop as we do.
We are dedicated to investing in every colleague joining us and pride ourselves on being an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all our colleagues.
We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Please review our Privacy Notice for details on how we maintain, protect and why your personal data is collected when you apply for a job with Compass Group.
We will not retain any CV's or job applications for longer than necessary.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.
We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.
We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process, click the Apply button below to Login/Register.
This is a full time role, working 39 hours per week, Monday to Friday, daytime.
The role offers numerous opportunities for growth within a company that values individuality and invests in its employees.
Your hard work will be recognized and rewarded, making it an excellent chance to advance in a supportive setting.
Your key responsibilities will include: Preparing delicious, high-quality food that delights our clients and customers Crafting eye-catching food and counter displays that draw customers in Proudly representing Compass Group Ireland and and embodying our positive brand image Handling transactions with ease and operating the cash register efficiently Upholding the highest standards of Food Handling & Hygiene Ensuring a safe and healthy work environment by adhering to Health & Safety regulations Our ideal Catering Assistant will: Bring a positive, can-do attitude to everything you do Show genuine passion for delivering exceptional customer service Excel as a supportive and collaborative team player Embrace the excitement of thriving under pressure Demonstrate impeccable time management and reliability Prioritise safety in every task you undertake Previous experience in a similar catering role is a bonus, but your enthusiasm is what truly matters At Compass Ireland, our people are our business.
When you join the Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with.
We are building a team who care about providing a great customer experience and want to grow and develop as we do.
We are dedicated to investing in every colleague joining us and pride ourselves on being an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all our colleagues.
We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Please review our Privacy Notice for details on how we maintain, protect and why your personal data is collected when you apply for a job with Compass Group.
We will not retain any CV's or job applications for longer than necessary.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.
We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.
We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process, click the Apply button below to Login/Register.
This advertiser has chosen not to accept applicants from your region.
3
Customer service advisor
Cork, Munster
Capita
Posted today
Job Viewed
Job Description
Join Capita Ireland as a Customer Service Advisor - Hybrid Role in Little Island, Cork! Are you passionate about delivering exceptional customer experiences? Capita Ireland is looking for enthusiastic Customer Service Advisors to join our friendly and dedicated team supporting our clients' customers with general enquiries.
Location Requirement: To be eligible, you must reside within the Republic of Ireland.
Hybrid Working Model: After completing your training, you'll enjoy a flexible hybrid schedule-2 days in our Little Island office and the rest from the comfort of your home.
Training & Onboarding: Your journey begins with an 6-week full-time in office training and grad bay period at our Cork office.
Easy commute to our location is essential: 2 Eastgate Rd, Castleview, Little Island, Co.
Cork, T45 EK50 Working Hours: You'll work 40 hours per week, scheduled between 8 AM and 8 PM, Monday to Saturday.
What You'll Do: Provide proactive and friendly support to customers Handle general enquiries with professionalism and care Create positive impressions and build trust with every interaction Start dates for start October What you'll be doing: Handle a high number of customer queries via telephone, up to 60 calls per day.
Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process What we're looking for: Previous experience working in similar environment Being highly methodical with a thorough attention to detail Strong communication skills and the ability to build rapport with all callers Having excellent organisational skills Having the ability to work to stringent customer service SLA's and KPI's Demonstrating confidence and the ability to communicate clearly and effectively Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills Bringing a proactive attitude with the ability and ambition to develop role in the future What's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do.
You'll join a team where successes are celebrated and your ideas are heard.
There are opportunities within Capita Ireland to develop your skills and progress your career.
€28,080 per annum 22 days holidays plus the opportunity to purchase additional leave access to Wrkit - giving you access to lifestyle savings, & discounts cost of eyecare vouchers for eye examinations and money towards glasses if required access to Capita pension scheme access to Employee Assistance Programme life Assurance Benefit cycle2work scheme.and plenty more What we hope you'll do next: Choose 'Apply now' to fill out our short application.
Location Requirement: To be eligible, you must reside within the Republic of Ireland.
Hybrid Working Model: After completing your training, you'll enjoy a flexible hybrid schedule-2 days in our Little Island office and the rest from the comfort of your home.
Training & Onboarding: Your journey begins with an 6-week full-time in office training and grad bay period at our Cork office.
Easy commute to our location is essential: 2 Eastgate Rd, Castleview, Little Island, Co.
Cork, T45 EK50 Working Hours: You'll work 40 hours per week, scheduled between 8 AM and 8 PM, Monday to Saturday.
What You'll Do: Provide proactive and friendly support to customers Handle general enquiries with professionalism and care Create positive impressions and build trust with every interaction Start dates for start October What you'll be doing: Handle a high number of customer queries via telephone, up to 60 calls per day.
Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner Build sustainable relationships of trust with customers, team members and clients through open and interactive communication Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process What we're looking for: Previous experience working in similar environment Being highly methodical with a thorough attention to detail Strong communication skills and the ability to build rapport with all callers Having excellent organisational skills Having the ability to work to stringent customer service SLA's and KPI's Demonstrating confidence and the ability to communicate clearly and effectively Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills Bringing a proactive attitude with the ability and ambition to develop role in the future What's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do.
You'll join a team where successes are celebrated and your ideas are heard.
There are opportunities within Capita Ireland to develop your skills and progress your career.
€28,080 per annum 22 days holidays plus the opportunity to purchase additional leave access to Wrkit - giving you access to lifestyle savings, & discounts cost of eyecare vouchers for eye examinations and money towards glasses if required access to Capita pension scheme access to Employee Assistance Programme life Assurance Benefit cycle2work scheme.and plenty more What we hope you'll do next: Choose 'Apply now' to fill out our short application.
This advertiser has chosen not to accept applicants from your region.
4
Customer service administrator
Limerick, Munster
Staffline Recruitment
Posted today
Job Viewed
Job Description
Are you an organised and customer-focused professional with strong administration and communication skills? We are seeking a Customer Service Administrator to support sales, order processing, and accounts functions within a well-established food manufacturing business.
This is a full-time, permanent role based in Annacotty Business Park, Co.
Limerick. Organisation The organisation is a leading supplier within the food production sector, providing high-quality ingredients and solutions to its customers.
With a strong reputation for reliability, service, and excellence, they pride themselves on maintaining efficient operations and excellent client relationships.
To support ongoing business needs, they are now looking for a motivated Customer Service Administrator to join their team.
Responsibilities The Customer Service Administrator will provide day-to-day support to customers, production, and accounts, ensuring smooth order processing and administration.
Key responsibilities include: * Processing customer orders and checking stock availability; * Reviewing sales orders on the computer system to ensure accuracy and timely processing; * Managing customer emails; * Generating daily sales invoices and posting them to accounts; * Managing accounts payable by posting supplier invoices and matching to purchase orders; * Handling accounts receivable, including posting cash payments and generating GRNs/invoices; * Supporting ISO 14001 administration and documentation processes; * Answering incoming calls and providing professional customer service; * Assisting with general office administration, scanning, filing, and reporting.
Benefits * Competitive salary of €31,000 per annum (DOE); * Full-time, permanent role (Monday to Friday, 8:30 am - 5:00 pm, finishing at 4:00 pm on Fridays); * Christmas bonus vouchers; * Pension scheme (employer contributes 5% and employee contributes 3-5%); * Life cover provided; * Comprehensive training provided; * Supportive team environment with opportunities to learn and develop.
Criteria * Previous experience in office administration, accounts support, or customer service; * Strong IT skills with proficiency in Microsoft Office; * Excellent organisational skills, accuracy, and attention to detail; * Good communication and interpersonal skills, with the ability to liaise across teams; * Proactive, adaptable, and able to work on own initiative with minimal supervision.
Interested in this opportunity and meet the criteria? Please contact Kimberly de Ruiter on or send your CV directly to.
For further details or other questions regarding this role or other opportunities, please feel free to get in touch.
Skills: Customer Service Administration Administrator Limerick
This is a full-time, permanent role based in Annacotty Business Park, Co.
Limerick. Organisation The organisation is a leading supplier within the food production sector, providing high-quality ingredients and solutions to its customers.
With a strong reputation for reliability, service, and excellence, they pride themselves on maintaining efficient operations and excellent client relationships.
To support ongoing business needs, they are now looking for a motivated Customer Service Administrator to join their team.
Responsibilities The Customer Service Administrator will provide day-to-day support to customers, production, and accounts, ensuring smooth order processing and administration.
Key responsibilities include: * Processing customer orders and checking stock availability; * Reviewing sales orders on the computer system to ensure accuracy and timely processing; * Managing customer emails; * Generating daily sales invoices and posting them to accounts; * Managing accounts payable by posting supplier invoices and matching to purchase orders; * Handling accounts receivable, including posting cash payments and generating GRNs/invoices; * Supporting ISO 14001 administration and documentation processes; * Answering incoming calls and providing professional customer service; * Assisting with general office administration, scanning, filing, and reporting.
Benefits * Competitive salary of €31,000 per annum (DOE); * Full-time, permanent role (Monday to Friday, 8:30 am - 5:00 pm, finishing at 4:00 pm on Fridays); * Christmas bonus vouchers; * Pension scheme (employer contributes 5% and employee contributes 3-5%); * Life cover provided; * Comprehensive training provided; * Supportive team environment with opportunities to learn and develop.
Criteria * Previous experience in office administration, accounts support, or customer service; * Strong IT skills with proficiency in Microsoft Office; * Excellent organisational skills, accuracy, and attention to detail; * Good communication and interpersonal skills, with the ability to liaise across teams; * Proactive, adaptable, and able to work on own initiative with minimal supervision.
Interested in this opportunity and meet the criteria? Please contact Kimberly de Ruiter on or send your CV directly to.
For further details or other questions regarding this role or other opportunities, please feel free to get in touch.
Skills: Customer Service Administration Administrator Limerick
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5
Customer service executive
Dublin, Leinster
Gilligan Black Recruitment
Posted today
Job Viewed
Job Description
Customer Services Executive €33'000 + excellent benefits Dublin 24 (in office role) This is a great opportunity to join this growing organisation as they continue to expand with a fantastic portfolio of existing clients.
You will take responsibility for these clients, look after the orders, follow up with the warehouse to ensure timely delivery, answer any questions from the clients, and deliver an excellent service.
It is essential you have no less than 2 years in a B2 B Customer Service role with excellent communication, organisational and time management skills.
If you want to join a great team, with a super culture and a reputation for developing their staff then this one is for you.
Skills: B2 B Benefits: Pension bonus
You will take responsibility for these clients, look after the orders, follow up with the warehouse to ensure timely delivery, answer any questions from the clients, and deliver an excellent service.
It is essential you have no less than 2 years in a B2 B Customer Service role with excellent communication, organisational and time management skills.
If you want to join a great team, with a super culture and a reputation for developing their staff then this one is for you.
Skills: B2 B Benefits: Pension bonus
This advertiser has chosen not to accept applicants from your region.
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6
Customer service administrator
Laois, Leinster
Gilligan Black Recruitment
Posted today
Job Viewed
Job Description
Customer Service Administrator Portarlington, Co.
Laois €30k Great opportunity for an experienced customer services administrator who is immediately available to join this leading organisation based in Laois.
The role is to cover a busy period so will be week to week on going.
Your role will involve, answering queries from customers over the phone, taking orders from customers, following through on the system, upload invoices, Update warehouse system, general admin and supporting colleagues.
It is essential you have at least 12 months experience in an office environment in a customer focused role.
If you are available immediately and are conveniently located to Portarlington apply now for immediate consideration.
Skills: Customer Service Admin
Laois €30k Great opportunity for an experienced customer services administrator who is immediately available to join this leading organisation based in Laois.
The role is to cover a busy period so will be week to week on going.
Your role will involve, answering queries from customers over the phone, taking orders from customers, following through on the system, upload invoices, Update warehouse system, general admin and supporting colleagues.
It is essential you have at least 12 months experience in an office environment in a customer focused role.
If you are available immediately and are conveniently located to Portarlington apply now for immediate consideration.
Skills: Customer Service Admin
This advertiser has chosen not to accept applicants from your region.
7
Customer service /administration
Meath, Leinster
Primeline Group
Posted today
Job Viewed
Job Description
Permanent/Fulltime Position What Do We Want? We want you to feel comfortable working with both clients and customers.
You will need to be experienced in, or have a good understanding of the FMCG business You also need to have the ability to absorb and disseminate information clearly.
You should be able to plan and organise your day and work off your own initiative.
We need you to be able to prioritise workloads and work to specific deadlines.
We would like you to be flexible and able to carry out any ad-hoc duties that may be required in your role.
You should have the ability to work well under pressure and be able to work at a consistent pace.
You will be a people person, and a good communicator both verbally and written You will be very organised in your approach and you will be an analytical thinker.
We need you to be IT literate across the entire MS suite.
You will have a "can do" attitude.
What Your Day to Day Will Look Like? Your day will start with downloading customer orders from the system.
You will then compile transport route plan, orders, and addresses.
Then review the depot reports for any issues reported on previous deliveries and investigate and resolve issues reported.
You will book stock into Goods -in/put-away locations.
Then deliver the keg return update, to advise out/in and then balance report.
You will print out the delivery dockets.
Then scan and confirm all POD's.
You will find a resolution to any queries on an ad-hoc basis.
You will then confirm the completion of orders with all Primeline customers.
You will investigate all shorts, non-deliveries, damages, incorrect deliveries, resolve and communicate your findings.
Measure of weekly KPI's - on time, in full report, pick report and storage pallets held What Skills You Need To Do This Role? You need to be IT literate and particularly strong in Excel as this is used continuously in this role.
You will have great communication skills, both verbally and written.
You will have an excellent telephone manner.
You will be organised with the ability to plan and prioritise your workload.
You will have outstanding attention to detail.
You will be precise and accurate in your delivery.
It would be great to you to have SAP admin experience but it is not essential.
You will be flexible and willing to complete ad-hoc duties as and when required to help with the needs of the business.
Previous FMCG, logistics and transport experience will certainly be advantageous Who We Are? We are the largest independent Irish provider of Logistics, and Sales and Marketing.
Our company values represent all our combined views and feelings about who we are and our culture here at Primeline.
Our values are Respect, Excellence, Courage, Teamwork and Results, and these values determine how we behave when doing our job, working with our teams and when dealing with our many customers and principles.
Our business is diverse and well cultured, with over 50 different nationalities and 5 different generations working side by side every day.
What We Do? We move 1 million boxes per week, we have over 100,000 square foot of warehousing and we employ over 600 direct employees across the Primeline Group, from warehouse operatives, transport drivers, field sales representatives and many support roles based in our Head Office located in Ashbourne, Co.
Meath. Primeline is multifaceted, and we operate across many industries including FMCG, retail, pharmacy, media, automotive, print, ambient food and technology and we provide cutting edge supply chain solutions to companies operating in Ireland.
We service over 4500 retailers and have a fleet of over 200 vehicles.
Where Are We Going? We continue to develop our leadership teams to ensure that Primeline remains a place where people want to come to work every day, and a place where people can learn and strive towards their future goals.
We will continue to create an environment where people can be at their best.
Retaining our current customer blue chip companies and multinational brands and growing new business by providing best brand execution which will be key to our success.
We will build the best relationships and partnerships with our principles and customers and we will continue to drive a values-based culture which is diverse and fit for the future.
Here Is What We can Offer You? A Fulltime Permanent Role Competitive Salary PRSA 20 days paid Annual Leave and 9 Bank Holidays per year.
Monday - Friday working week Laya Employee Assistance Programme HSF -Access to GP 24 hours per day Death in Service Benefit To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process, click the Apply button below to Login/Register.
You will need to be experienced in, or have a good understanding of the FMCG business You also need to have the ability to absorb and disseminate information clearly.
You should be able to plan and organise your day and work off your own initiative.
We need you to be able to prioritise workloads and work to specific deadlines.
We would like you to be flexible and able to carry out any ad-hoc duties that may be required in your role.
You should have the ability to work well under pressure and be able to work at a consistent pace.
You will be a people person, and a good communicator both verbally and written You will be very organised in your approach and you will be an analytical thinker.
We need you to be IT literate across the entire MS suite.
You will have a "can do" attitude.
What Your Day to Day Will Look Like? Your day will start with downloading customer orders from the system.
You will then compile transport route plan, orders, and addresses.
Then review the depot reports for any issues reported on previous deliveries and investigate and resolve issues reported.
You will book stock into Goods -in/put-away locations.
Then deliver the keg return update, to advise out/in and then balance report.
You will print out the delivery dockets.
Then scan and confirm all POD's.
You will find a resolution to any queries on an ad-hoc basis.
You will then confirm the completion of orders with all Primeline customers.
You will investigate all shorts, non-deliveries, damages, incorrect deliveries, resolve and communicate your findings.
Measure of weekly KPI's - on time, in full report, pick report and storage pallets held What Skills You Need To Do This Role? You need to be IT literate and particularly strong in Excel as this is used continuously in this role.
You will have great communication skills, both verbally and written.
You will have an excellent telephone manner.
You will be organised with the ability to plan and prioritise your workload.
You will have outstanding attention to detail.
You will be precise and accurate in your delivery.
It would be great to you to have SAP admin experience but it is not essential.
You will be flexible and willing to complete ad-hoc duties as and when required to help with the needs of the business.
Previous FMCG, logistics and transport experience will certainly be advantageous Who We Are? We are the largest independent Irish provider of Logistics, and Sales and Marketing.
Our company values represent all our combined views and feelings about who we are and our culture here at Primeline.
Our values are Respect, Excellence, Courage, Teamwork and Results, and these values determine how we behave when doing our job, working with our teams and when dealing with our many customers and principles.
Our business is diverse and well cultured, with over 50 different nationalities and 5 different generations working side by side every day.
What We Do? We move 1 million boxes per week, we have over 100,000 square foot of warehousing and we employ over 600 direct employees across the Primeline Group, from warehouse operatives, transport drivers, field sales representatives and many support roles based in our Head Office located in Ashbourne, Co.
Meath. Primeline is multifaceted, and we operate across many industries including FMCG, retail, pharmacy, media, automotive, print, ambient food and technology and we provide cutting edge supply chain solutions to companies operating in Ireland.
We service over 4500 retailers and have a fleet of over 200 vehicles.
Where Are We Going? We continue to develop our leadership teams to ensure that Primeline remains a place where people want to come to work every day, and a place where people can learn and strive towards their future goals.
We will continue to create an environment where people can be at their best.
Retaining our current customer blue chip companies and multinational brands and growing new business by providing best brand execution which will be key to our success.
We will build the best relationships and partnerships with our principles and customers and we will continue to drive a values-based culture which is diverse and fit for the future.
Here Is What We can Offer You? A Fulltime Permanent Role Competitive Salary PRSA 20 days paid Annual Leave and 9 Bank Holidays per year.
Monday - Friday working week Laya Employee Assistance Programme HSF -Access to GP 24 hours per day Death in Service Benefit To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process, click the Apply button below to Login/Register.
This advertiser has chosen not to accept applicants from your region.
8
Customer service advisor
HAYS
Posted today
Job Viewed
Job Description
Customer Service Advisor Customer Service AdvisorHays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and providers of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.About the job: We are recruiting for a Customer Service Advisor to join our client on a long-term temporary assignment. You will be responsible for handling inbound and outbound calls to customers and retailers along with handling general customer queries. You’ll also be negotiating repayments of arrears on loan agreements and assessing customers' financial circumstances on a case by case basis. The opportunity As a Customer Service Advisor, you’ll be the first point of contact for our customers, providing friendly, professional support across phone, email, and live chat. You’ll play a key role in resolving queries, offering guidance, and ensuring every interaction leaves a positive impression. In return, we offer a supportive and inclusive environment where you’ll receive full training and ongoing development. If you’re a great communicator with a problem-solving mindset and a genuine desire to help others, this role offers the perfect platform to grow your skills and thrive in a dynamic, customer-focused team.What will you bring to the global premium automotive brand:Educated to GCSE/A-Level equivalent.Strong interpersonal skills at all management levels.Effective organisational and time management skills.Proactive and able to react quickly.Previous customer service experienceStrong communication and interpersonal skillsProficient in the use of MS Word and ExcelAbility to work independently as well as part of a teamHow will we support you: The business core values are integral to their corporate culture and guide their actions and decisions. These values include: Openness – Embracing change and new opportunities, learning from mistakes and acting with integrity, responsibility – Making consistent decisions and committing to them personally, fostering trust and effective teamwork. Appreciation – Reflecting on actions, respecting each other, offering clear feedback and celebrating success Transparency –Acknowledging concerns and identifying inconsistencies constructively Trust – Relying on each other to act swiftly and achieve goals Diversity – Valuing diverse backgrounds and experiences to enhance innovation and competitiveness Compensation We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days, which is inclusive of bank holidays. There’s free on-site parking available, and you’ll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office.Diversity, Equity and Inclusion Equality, diversity, and inclusion policy is centred around creating a diverse and inclusive work environment that values and respects differences.The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1. Key aspects of the policy include: Promoting equal opportunities in recruitment and personnel development. Ensuring protection against discrimination and fostering respect in everyday business Encouraging a diverse workforce to enhance competitiveness, effectiveness and innovation Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identity and cultural background #
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