33 Service Industry jobs in Ireland

JOB PURPOSE
The Customer Account Executive is responsible for the management of assigned customer accounts and makes decisions regards managing these accounts cost-effectively and efficiently, that not only affects customers but also includes the site operations. This requires developing relationships with customers, evaluating customer needs and formulating plans to manage the customeru2019s order experience.
KEY ACCOUNTABILITIES
The primary duties of the Customer Account Executive position are:
* Responsible for product knowledge and corresponding site standards and be able to make determinations of how to match the customeru2019s requirements and business needs
* Maintain open and direct communication with customers to ensure a complete understanding of their needs and requirements
* Proactively identify issues that may inhibit customer satisfaction
* Process orders received from customers and sales team on a timely basis, using various technology applications
* Provide prompt communication to the customer regarding existing challenges meeting requested ship dates
* Track orders and initiate changes per customer or sales requests to ensure on-time delivery
* Analyse inventory levels; also ensure customers are moving product as agreed and raw material.
* Act as a liaison between customers, Production Planning/Team and logistics
* Proactively manage exceptions and be able to use discretion and influence to mitigate costs
* Provide market intelligence to the business by visiting customers to develop relationships and become educated on the needs of their business
* Work both independently and with the business unit team to manage customer needs
* Participate in a collaborative, team planning processes; measuring and developing actionable improvement plans for key performance metrics
* Provide short term plan adjustments as necessary in response to unexpected events
* Develop and maintain a relationship with customers to ensure product availability and zero stock-outs of critical SKU's
* Utilise data from various sources for optimal decision making
* Contribute to continuous improvement within the team
* On-Time Shipment (OTIF), Customer Satisfaction, Track and reconcile weekly/monthly metrics versus established targets.
DESIRABLE QUALIFICATIONS, KNOWLEDGE AND SKILLS
* 3rd Level qualification - preferably in one of the following disciplines: business, supply chain, or marketing.
* Experience in customer service, account relationship and order management
* Strong problem solving and verbal skills with the ability to communicate with all levels.
* High-level proficiency in MS Excel, Word, PowerPoint.
* Ability to work with cross-functional team partners to resolve issues to maintain customer satisfaction
* Work proactively to complete all tasks timely, accurately, and completely
* Experience to anticipate customer requirements and integrate requirements into supply chain practices; strong customer focus
* Self-motivated and eager to take on new challenges
BEHAVIOURS
* Analytical thinking
* Demonstrates sound judgement and ethical character
* Detailed and Resilient
* Interpersonal effectiveness
* Concern for standards
OTHER REQUIREMENTS
Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions
Be able to be self-motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co-operation of others.
This role is currently based at our Fonthill site and training for this role will take place in our Dublin Fonthill site, Fonthill road, Dublin 22 for approx 3 months before a move to a new premises beside Dublin Airport Blue long term cark park in September 2025. Please only apply if available if this is suitable for you
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

Job DescriptionResponsibilities Temp to perm Job summary: To ensure that deliveries to our Customers are carried out in an efficient manner following specified MB IRE delivery procedures. Major duties & responsibilities: PRIOR TO DEPARTING DEPOT All vehicles must be checked for defects and reported to the garage for repair Goods must be checked they are correct and secure DURING JOURNEY The delivery schedule must be followed, with arrival and departure times logged on journey sheet Ensure that the Transport Office is informed of any problems such as delays, breakdowns or delivery problems Delivery procedures set by MB IRE to be carried out e.g. checking of P.O.D. goods, temperature probing of goods, completing PDA process Every delivery must be signed by the relevant restaurant Manager ON COMPLETION OF JOURNEY Clean the inside of vehicle Refuel the unit and fridge unit Park vehicle as directed by Shunter Be de-briefed about journey by Transport Office OTHER DUTIES To complete any other duties as required by Management Carry out drivers duties with due regard to legislation in respect of LGV drivers and submit tachographs on a weekly basis for analysis by the Company To follow the companies Safe Working Procedures at all times Strong H&S awareness. Collections and deliveries for various customers at different locations around the country Dealing with ambient, chilled and frozen products Checking products and carrying out the necessary paperwork Qualifications Profile: Understanding of driving legislation governing the use of tachographs and working hours C+E Licence for a minimum of two years Experience of driving large goods vehicles to a high standard and be accident free for at least 3 years Knowledge and previous experience of refrigerated trailers Ability to be flexible and adapt to changes at short notice to meet the demands placed on MB IRE by our customer Calm under pressure Strong H&S awareness Technical competencies: Level 2 (or equivalent) English and Maths (Essential) Drivers CPC to be completed (Essential) Good level of computer literacy (Essential) Knowledge of vehicle and refrigeration system (Essential) Understanding of EC drivers hours & EC working time directive regulations (Essential) Experience of working with refrigerated vehicles (Desirable) Behavioural competencies: Adaptability Accepts and adapts to changes Learns new skills to meet new needs of the business Suggests changes and improvements Quality Work Output Produces quality work Follows safety practices and compliance policies Uses time wisely and gets things done Meets or exceeds deadlines Takes responsibility for own actions Service Orientation Supports the company's mission, vision and values Meets or exceeds customer needs Responds to requests in a timely manner Takes initiative to meet customers' needs Resourcefulness Uses materials, processes and tools efficiently Takes initiative to solve problems Does the most important work first Gets things done while still upholding ethics, integrity, compliance and company values Teamwork Works with others to get things done Openly shares feedback and information that helps the team Treats others with respect Is approachable to others Listens so others feel heard Develops relationships built on trust Physical Demands and Work Environment: This list is not intended to be exhaustive. During the course of your employment the duties of the role may change from time to time to meet changing business circumstances. In the interests of flexibility the Company reserves the right to ask that you perform duties instead of or in addition to your normal duties provided that these duties are reasonable and within your capabilities.

Due to continued expansion, ACMEblinds has a 3-day-per-week part-time showroom administrator position available in It is ideally suited to mature people with relevant work and life experience. We welcome applications from individuals returning to work after a career break. Basic PC skills are essential, but full training will be provided. Family-friendly working hours, no late evenings, Sundays or bank holidays. Job sharing with another 3 days weekly, days to be confirmed Customer Service experience is desirable Must possess native-level fluency in English. Must be legally eligible to work permanently in the European Union Immediate start available Please apply via email. Skills: Excellent Customer Sewrvice Telephone Etiquette Highly Organised ECDL Benefits: Family Friendly Working Hours, no unsocial hours bonus local Staff Discounts

Customer Service Administrator We are looking for a Customer Service Administrator to join our team. In this role, you will be responsible for selling and distributing spare parts to customers. You will work closely with suppliers, trade customers, and internal teams to ensure parts are supplied on time. Key Responsibilities: Help customers find and buy the correct spare parts, offering product information and support. Process customer orders using SAP, ensuring fast and accurate delivery. Work with suppliers to order parts and manage delivery schedules. Sell parts through phone, email, and in-person interactions. Keep detailed records of orders, stock movements, and customer details. Assist with other tasks as needed, such as registration administration and supporting team members. About You: At least 12 months of experience in a similar role. Excellent attention to detail and a friendly telephone manner. Strong customer service skills and good computer knowledge. Able to work in a busy professional environment. Fluent in English. Experience with SAP is an advantage. If you would like to hear more regarding this position, please apply through the link provided for the attention of Leanne Thornton or call Leanne on .If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. #INDOSB1 #INDTHORN

Customer Service Administrator Dublin 24 Salary: € depending on experience Benefits include: Contributory pension and healthcare Location: This is an office based role in Tallaght, Dublin 24 Hours: 9-5.30pm Mon-Fri Our client are a leading pharmaceutical provider headquartered in Ireland. They are now looking for someone to join their customer service team in their Tallaght office. The Customer Services Administrator is an integral part of a small customer services team dedicated to providing the best service possible to their customers, to ensure accurate and timely patient care. A positive attitude and a genuine and caring individual are crucial for this role. The successful applicant will play a vital role in ensuring that customers receive exceptional service and support and have a positive experience. You will be the first point of contact for customers, processing orders, handling inquiries, and providing timely and accurate responses. This role requires attention to detail, timely follow-up, initiative, and the ability to work efficiently in a fast-paced environment. Responsibilities The Customer Service Administrator is responsible for executing sales and customer service administration processes Order processing and receipt acknowledgement to customers to include delivery lead times. Provide timely, accurate and competent responses to all order-related customer inquiries. Liaise with various stakeholders to resolve potential customer / order issues. Manage and maintain customer records and email accounts relating to order / sales process. Co-ordinate and manage POs from customer. Complete goods inwards process with Sage and BarScan. Invoice preparation and issue to customers. Collaborate closely with other cross functional colleagues including Warehousing, Quality, Procurement, Customer service and Commercial. Take steps to avoid, and act urgently, upon any quality control issues. Ensure compliance with all regulatory requirements (including GDP). Minimum of 2 years experience in a customer services position, ideally within the pharmaceutical / Medical Device sector. Teamwork: Ability to work well within a team and communicate effectively with colleagues. Technology: Proficient in Microsoft Office. Strong attention to detail with excellent follow-up and follow through of issues. Comfortable working to deadlines in an environment where daily cut-offs are the norm. Excellent communication and collaboration skills, able to work in a fast-paced environment. Problem-solving skills, decision making ability, organisational skills, ability to prioritise. Willingness to work on own initiative and take direction & feedback For more information please send your CV to Carol in confidence through the link. If you are living in Ireland and hold a VALID WORK PERMIT, please feel free to contact us directly. However, if you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Recruitment Plus is not in a position to respond to each individual application due to the high volume of submissions. We will only contact those candidates whose CV matches the criteria for the vacancy. Thank you for your patience. For details on our privacy policy please click here: Skills: Pharma Medical Order Processing Logistics Coordinator Administration Customer Support Sales Administraton

Our client is currently recruiting for a a Customer Services Administrator, you will play a vital role in ensuring that our customers receive exceptional service and support and have a positive experience You will be the first point of contact for our customers, processing orders, handling inquiries, and providing timely and accurate responses. This role requires attention to detail, timely follow-up, initiative, and the ability to work efficiently in a fast-paced environment. Key Responsibilities and Deliverables The Customer Service Administrator is responsible for executing sales and customer service administration processes. Order processing and receipt acknowledgement to customers to include delivery lead times. Provide timely, accurate and competent responses to all order-related customer inquiries. Liaise with various stakeholders to resolve potential customer / order issues. Manage and maintain customer records and email accounts relating to order / sales process. Co-ordinate and manage POs from customer. Complete goods inwards process with Sage and BarScan. Invoice preparation and issue to customers. Collaborate closely with other cross functional colleagues including Warehousing, Quality, Procurement, Customer service and Commercial. Takes steps to avoid, and act urgently, upon any quality control issues. Ensure compliance with all regulatory requirements (including GDP). Experience Required Minimum of 2 years experience in a customer services position, ideally within the pharmaceutical / Medical Device sector. Teamwork: Ability to work well within a team and communicate effectively with colleagues. Technology: Proficient in Microsoft Office Strong attention to detail with excellent follow-up and follow through of issues Comfortable working to deadlines in an environment where daily cut-offs are the norm Excellent communication and collaboration skills, able to work in a fast-paced environment, Problem-solving skills, decision making ability, organisational skills, ability to prioritise Willingness to work on own initiative and take direction & feedback.

Key Responsibilities and Duties: We are currently seeking a passionate and dedicated Customer Service Representative to join our dynamic team. If you have a strong commitment to providing exceptional customer support and meet the requirements below, we would love to hear from you! Key Responsibilities: Handle customer inquiries via phone, email, and online chat in a professional and timely manner. Provide accurate product information and guidance to customers. Process customer orders through our ERP system. Collaborate with internal departments to resolve customer issues efficiently. Maintain and update customer records based on interactions. Perform additional duties as needed to support the team and operations. Key Skills and Competencies: Qualifications: Excellent communication skills: Ability to listen and convey information clearly to meet customer needs. Problem-solving skills: Quick thinking and critical analysis to address and resolve inquiries. PC proficiency: Strong working knowledge of Microsoft Excel and Word, with solid experience using ERP systems. Experience: A minimum of 2-3 years in a customer service or supply chain role. Product knowledge: Willingness to learn and apply product-specific information. Full training provided. Skills: Customer Service

The Company: Snap is a leading print and essential marketing/promotion services partner in Ireland. It was founded in 1984 and today employs c100 staff across 16 territories in Ireland. Snap is passionate about helping companies promote their brand in a creative, modern, and innovative way, enabling them to grow their business. Working with Irish SMEs, multinational companies, and large corporate organisations, Snap provides a range of products and services across Print, Design, Promotional Products, Signage, and Digital Solutions. Winners of multiple Irish Franchise awards, including Service Franchise of the Year on three separate occasions. The Customer Service Representative has a passion for engaging with customers, with the ability to bring energy and enthusiasm to a fast-paced environment. The role is best suited to an individual who is dynamic, adaptable, motivated, and driven to execute tasks/objectives/sales targets, while working closely with the respective sales team and wider team to ensure quotes are issued and orders processed in a timely manner. In this role, the Customer Service Representative will lead from the front and take responsibility for the successful and timely execution of all requirements needed to provide the highest level of service at all levels of customer engagement) and in parallel execute business objectives/KPIs, with the goal of driving sales growth. Creating customer quotes and follow-up, based on customer needs (with a high attention to detail, conversion and client satisfaction). All activity to be logged in CRM and Business Management system. Ensure project deliverables are met by closely monitoring/liaising with production team and suppliers. Drive long term growth by building strong relationships with team and customers. Identify Sales Opportunities Proactively spot opportunities during customer interactions and coordinate with the BDM to schedule meetings to drive sales growth. Place a high priority on delivering quality results, go above and beyond client expectations. Carryout other tasks as required by management (including social media platform focus). Key Attributes: It is a must that the individual is highly organised with the ability to manage multiple activitiessimultaneously to accomplish goals, establishes efficient work procedures to meet objectives and be skilled in prioritising and meeting deadlines. A problem solver, who can address issues in a professional manner. A person with a hard-working ethos who is flexible, maintains effectiveness by adjusting behaviour, work routines, and habits to meet a goal and/or changing circumstances. A positive, can-do attitude and dedicated to going above and beyond. A Sales Professional. Key Requirements: Experience in estimation (quoting) and the Print industry (Design, Promotional Products, Signage, Events, Marketing materials) is an advantage but not essential as continuous training will be provided. At least two years experience in a similar role (B2B), with track record of delivering results. Strongrelationship building with a high degree of responsiveness, and integrity. Excellent team, negotiation, influencing and sales closing skills are essential in the role, including professional persistence.Excellent communication skills, professional phone manner and customer focus are essential. Strong understanding and ability to ensure standards and processes of Quality (ISO standard), Health, Safety and Environment are upheld. Proficient in the use of Microsoft Office suites, Data extraction and ability to run reports as required. A strong educational background and fluent in English. Desire to learn/take feedback. Skills: Customer Skills Customer Support Admin Work Sales

We are currently seeking an experienced Customer Service Representative to join a well-known company based in Co. Limerick. This is a permanent, office-based role offering a competitive salary package. In addition, the position includes attractive benefits such as company pension, health insurance, and employee discounts on various company services. Responsibilities: Dealing directly with customers, both face-to-face and over the phone. Answering customer queries promptly and effectively. Accurate and efficient data entry into relevant systems. Responding to inbound customer calls/emails within agreed service levels. Contributing to process improvements where possible. Recording customer interactions and transactions. Working as part of a team to achieve high customer satisfaction. Requirements: Previous experience in a Customer Service or Call Centre role. Proficient IT skills, particularly with Microsoft Office. Ability to work well within a multi-skilled team. The ideal candidate: Will have a flexible approach to work and the ability to manage multiple priorities in a fast-paced environment. Will be capable of working in a demanding, front-line service role as part of a client-focused team. Will be committed to high levels of client service and continuous process improvement. Will have strong PC skills, including thorough knowledge of MS Word and Excel. Will demonstrate excellent numeracy skills, attention to detail, strong organisational skills, and the ability to work independently and proactively. Will have strong interpersonal skills and an excellent telephone manner. Will possess outstanding verbal and written communication skills, along with a high degree of professionalism, drive, and enthusiasm. To apply: Please email your CV to or call Jake on for further details. Skills: Communicating with Customers Customer Service Administration Customer Service