3 Service Management jobs in Ireland

**Job Description**
Are you ready to take the lead in transforming IT service delivery at scale? Join our dynamic, high-performing team as a **Principal IT Service Delivery Manager** , where you'll shape and drive the future of enterprise services.
In this pivotal role, you will:
+ **Lead complex, high-value IT Service delivery initiatives** that directly impact business operations and customer satisfaction
+ **Build and optimise service delivery frameworks** that ensure performance, reliability, and scalability
+ **Partner with senior stakeholders and cross-functional teams** to deliver seamless end-to-end IT services
+ **Champion a culture of continual improvement** , embedding ITIL best practices, automation, and innovation
+ **Use your expertise to manage risk, resolve issues proactively, and unlock service excellence** across platforms and providers
This is your opportunity to drive transformation, influence at the highest levels, and deliver real value to our clients and users. If you're passionate about service reliability, stakeholder engagement, and leading through complexity - we want to hear from you.
In this high-impact role, you'll lead end-to-end service delivery across Oracle's cutting-edge technology portfolio - including **Managed Services, Hybrid and On-Premise Solutions, SaaS, PaaS, IaaS, and Security** - to help customers achieve tangible business outcomes while minimising risk.
**What You'll Do**
+ **Be the trusted advisor** : Build long-term strategic relationships with customers, becoming their go-to expert for aligning Oracle technology with their IT and business goals.
+ **Lead governance and delivery** : Own the overall governance model and service delivery performance, ensuring high-quality, consistent, and reliable services across all touchpoints.
+ **Maximise business value** : Understand customer industries, infrastructure, and success drivers to deliver tailored strategies that accelerate their digital transformation.
+ **Coordinate across teams** : Act as the primary delivery lead and communication hub between the customer, Oracle sales, and delivery teams.
+ **Manage incidents and escalations** : Take control during major incidents, keeping customers informed and expectations aligned while leading the path to resolution.
+ **Own outcomes** : Ensure services are delivered on time, within scope, and aligned with contractual and financial objectives - driving margin and revenue targets.
+ **Champion continuous improvement** : Contribute to Oracle's internal delivery excellence through process innovation, knowledge sharing, and tool development.
+ **Identify growth opportunities** : Spot opportunities for service expansion, contract renewal, and customer success enhancements.
**What You Bring**
+ Proven experience in IT Service Delivery or Technical Account Management in enterprise environments
+ **Solid understanding of Enterprise cloud, on-premise, and hybrid environments** , with the ability to support strategic IT service delivery aligned to business objectives. Awareness of Oracle technologies is a plus.
+ Strong stakeholder engagement and relationship-building skills, with experience influencing at executive level
+ Ability to lead through ambiguity, manage risk, and drive outcomes across cross-functional teams
+ Familiarity with ITIL, incident and change management, and enterprise-scale delivery governance
**Why Join Us?**
This is your opportunity to make a measurable impact at the intersection of technology and business strategy. You'll work with world-class teams, industry-leading solutions, and customers that expect the best. If you're looking to lead with purpose, empower customer success, and shape the future of IT service delivery - we want to hear from you.
**Responsibilities**
+ **5-7 years of experience in IT Service Delivery or IT Service Management** , with a strong track record of supporting enterprise clients
+ **Bachelor's degree in Computer Science, Engineering, Business, or a related field**
+ **Industry-recognised certifications** such as ITIL v3 or ITIL4 are highly desirable and demonstrate structured delivery and governance capabilities
+ **Customer-centric mindset** with experience managing customer engagements end-to-end, ensuring SLA compliance, service continuity, and value realisation
+ **Strong communication and stakeholder engagement skills** , with the ability to influence and build trust at technical, senior, and executive levels
+ Proven ability to **prepare and deliver impactful presentations** , reports, and service reviews tailored to diverse audiences
+ **Broad technical understanding of applications, middleware, infrastructure, and cloud technologies** , with hands-on involvement in supporting hybrid or cloud-first environments
+ Familiarity with **best practices in Service Management** , including monitoring, incident/problem/change management, and performance optimisation
+ **Experience in vendor and partner coordination** , ensuring service alignment, accountability, and timely resolution of operational issues
+ Exposure to **multi-site or international IT operations** , with the ability to support delivery across diverse time zones and geographies
+ Strong analytical and problem-solving skills, with the ability to anticipate service risks, recommend improvements, and support continuous service enhancement initiatives
#LI-AM3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

A Technical Service Desk Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, coaching teams on Agile tools and techniques. On a day-to-day basis, a Service Delivery Manager will lead collaborative and planning processes, prioritising the work that needs to be done against the capacity and capability of the team. Job Details Company: EVAD Technology Group Limited Location: Head office at Unit 3, Robinhood Road, Dublin 22, and customer sites in Dublin and surrounding counties Start Date: asap Contract Type: Full-time Career Level: Preferably 10+ years of experience Salary: To be confirmed based on experience Working Hours: 8:45 am - 5:30 pm, Monday to Friday (you may also be required to cover shifts 8am-4.45pm or 9.15am-6pm) Duties & Responsibilities: Reporting to the Chief Technical Officer (CTO) and Managing Director (MD), you will oversee your business unit, manage your team, and mentor your engineers. Training and Upskilling: Enhance the skills of the engineering department and provide expertise when needed. Team Development: Mentor and develop the growing engineering team. Resource Controllers: Guide and mentor Resource Controllers, implement daily structures, and assist with escalations. Business Growth: Ensure the delivery and growth of the business units margin. Revenue Maximization: Maximize revenue and profitability per employee through effective KPI management. Commercial Awareness: Increase the teams understanding of SLA obligations and commercial awareness. Pricing and SLA Review: Continuously review pricing and SLAs, and drive recommendations. Escalation Support: Handle escalation calls from Level 2 Engineers and mentor Level 1 and 2 engineers on resolving issues. Documentation Implementation: Oversee the implementation of documentation with Resource Controllers and the commercialization of new ideas. Feedback to Directors: Provide regular feedback to Directors through file audits, one-on-one observations, and team meetings. Team Climate: Foster a positive climate and culture for the team to thrive. Leadership: Lead by example, promoting a culture of learning and high customer service standards. Service Levels and KPIs: Ensure the delivery of contracted Service Levels and KPIs. Client Response Framework: Provide a framework for swift and effective client responses. Relationship Building: Develop strong internal and external relationships. Business Ownership: Manage the business unit as if it were your own standalone business. Client Relationships: Build and maintain proactive, positive, and effective client relationships. Escalation Management: Own major incident escalations, coordinate resolutions with internal and external parties, communicate effectively with stakeholders, and conduct post-incident reviews and recommendations. Pre-Sales Responsibilities: Sales Support: Assist Sales Consultants with business development for existing and new accounts, acting as a technical lead. Client Engagement: Engage with potential clients to understand their needs and present tailored IT solutions. Solution Design: Collaborate with technical teams to design and propose solutions that meet client requirements. Proposal Development: Prepare detailed proposals, including cost estimates, timelines, and technical specifications. Presentations and Demos: Conduct product demonstrations and presentations to showcase the value of proposed solutions. RFP/RFI Responses: Respond to Requests for Proposals (RFPs) and Requests for Information (RFIs) from potential clients. Technical Support: Provide technical support during the sales process to address client queries and concerns. Essential Qualifications, Training, and Experience: People Management: Over 10 years of proven experience in managing people, including coaching, mentoring, and developing teams. MSP Industry: Must currently be working in the Managed Service Provider (MSP) industry. Client/Account Management: Essential experience in client or account management, preferably within the IT industry. Operational Management: Over 10 years of experience in managing operational roles. Performance Management: Proven experience in managing performance. Project Coordination: Experience in coordinating, implementing, and monitoring projects and processes. Improvement Activities: Experience in identifying, assessing, and developing activities to drive improvements. Flexibility and Adaptability: Demonstrates the ability to be flexible, adaptable, and tolerant in a dynamic work environment while maintaining effectiveness and efficiency. Our ideal candidate: Decision Making and Communication: Exhibits strong decision-making abilities and excellent communication skills. Adaptability: Easily transitions between structured, process-oriented thinking and unstructured problem-solving. Relationship Building: Builds strong relationships and has the ability to influence others. Leadership and Coaching: Demonstrates strong leadership and coaching skills, empowering team members. Target Focused: Focused on managing and achieving SLA targets. Planning and Organizing: Possesses excellent planning and organizational skills. Motivation: Highly motivated and driven. Confidentiality: Capable of managing sensitive and confidential information effectively Skills: Sales Support Client Engagement Solution Design Technical Support MSP Industry RFP/RFI Responses