557 Service Manager jobs in Ireland
Service Delivery Service Manager
Posted today
Job Viewed
Job Description
Your team
Technology is the engine behind our retail shops across UK & Ireland. Whether it's our customer betting terminals, payment terminals, video streaming, early price screens or our EPOS system, we build, run and support all the tech to enable our retail colleagues to provide the Paddy Power world-class customer experience. Our retail business is exploring new shop formats leading to new technology being introduced, we are removing old hardware as a part of sustainability program plus we are moving towards automations with AI thrown in as well. Our job is to improve the uptime through utilising cloud, automations and AI but if it breaks get an engineer onsite to resolve the issue as soon as. We always have a rollout program or 2 underway upgrading, downgrading, adding, removing pieces of our technology footprint to provide a better experience for our colleagues and our customers.
What You'll Do
- Responsible for end-to-end service delivery, handle P1/P2 incidents, coordinate multi-functional responses, and act as an escalation point for unresolved issues.
- Deliver regular reports on SLAs, KPIs, and incident trends, support bug tracking and resolution, and use service data for improvement initiatives while ensuring documentation accuracy.
- Coordinate with internal teams and vendors to ensure service delivery, handle vendor escalations, and build strong stakeholder relationships to align services with business needs.
- Lead communications during major incidents, provide timely updates to stakeholders, and represent support teams in business reviews to promote service excellence.
- Lead, coach and mentor teams.
How You'll Do It
- Experience leading teams, particularly in a fast-paced retail sector, with proven capability in handling high-impact incidents, problem resolution, and service improvement.
- Strategic problem solver with a track record of blending technical, operational, and commercial considerations into decision-making, and successfully guiding teams and vendors.
- Good communicator, able to simplify complex messages, and manage priorities to ensure timely delivery.
- Solid knowledge of ITSM principles and tools, familiarity with ITIL frameworks, proficiency in Microsoft Office, analytical skills for trend identification, experience with third-party vendors.
What's On Offer
- £/€1,000 learning fund
- Twice-yearly bonus (with part of it guaranteed)
- Unlimited Holiday
- Pension contribution scheme
- Private healthcare
- Hybrid Working – (Dublin 2 days in office)
- Access to thousands of Udemy courses
- Invest via the Company Sharesave Scheme
- 16 Hours paid volunteering each year.
About PaddyPower
Work that makes play jealous
Paddy Power has been breaking and re-writing the rules since 1988, from on-track bookmakers to cheeky upstart mischief-makers, to part of the largest betting and gaming technology company in the world.
Although we've grown to the betting behemoth we are today, we've not forgotten our roots. We continue to offer great value and entertainment to our customers and keep them at the heart of what we do.
Our culture of hard work, boldness and an innovative spirit got us to where we are and we take our work seriously, but not ourselves We win by having the best people working well together. Don't pigeon-hole us either – our company is a mix of sports nuts, gaming innovators, tech geniuses, perceptive people-people, inspiring leaders… and a very busy legal team.
We've got a growing squad of specialists, and we make the work fun. Sound good? Maybe there's a spot on the team for you
Plus, PaddyPower is part of the Flutter UK & Ireland family – a collection of big-hitting entertainment brands such as Betfair, Sky Betting & Gaming and Tombola.
About Flutter UK & Ireland
We are Flutter UK & Ireland, part of the Global FTSE 100 Flutter Entertainment. Our division operates four of the most popular and trusted brands in the market: Sky Betting and Gaming, Tombola, Betfair and Paddy Power.
Together the Flutter UKI brands offer market leading entertainment to millions of customers every single week Over the last couple of decades, they have all ridden the wave of digital betting with industry firsts like 'cash-out', 'Request a Bet', betting exchanges and free to play games like Soccer Saturday Super 6.
Working Here
Do you want to work somewhere extraordinary? From the people you spend your days with, to the ground-breaking projects, no two days will be the same.
Our 7,000+ colleagues come together to form an expert, supportive community across technology, product, commercial, data, infrastructure, marketing, and a myriad of subject areas.
And the Values that guide us? Here they are:
Customer First, Always | Change The Game | Win Together | Free To Be Me
We're proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Flutter UK & Ireland.
Find out more about how we co-created our Values with over 10,000+ insights from our people
We're working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we'll see how we can accommodate them.
Service Manager
Posted today
Job Viewed
Job Description
Are you a passionate leader ready to make a difference in youth mental health? Jigsaw is seeking a dynamic Service Manager to join our leadership team, ensuring the safe, effective, and impactful delivery of our youth mental health services and programmes. This is your opportunity to play a pivotal role in shaping the future of mental health services for young people in our community.
What You'll Do:
As a Service Manager, you will work collaboratively with the Clinical Manager in a shared leadership capacity to:
Drive our Strategic Vision: Collaboratively plan and implement strategies for clinical service delivery, youth mental health promotion, and youth participation, ensuring alignment with local and national priorities.
Shared Leadership: Lead the team jointly with the Clinical Manager, contributing to decision-making and creating a cohesive, compassionate culture within the service.
Operational Excellence: Manage day-to-day operations, including local budget management, overseeing efficient processing of referrals and scheduling of appointments for young people, data analysis, and performance evaluation, while ensuring adherence to risk management and compliance policies.
Joint Stakeholder Engagement: Build and sustain relationships with external stakeholders, ensuring the promotion of the service and youth mental health, seamless referral pathways and strong service integration.
Youth-Focused Initiatives: Oversee participatory structures like the Youth Advocate Programme and with the youth and community engagement worker, manage a community programme to promote mental health awareness and engagement
What We're Looking for:
A leader with 3+ years of management experience in health, social care, education, or the non-profit sector.
A third level qualification (bachelor's degree and/or equivalent) in a business, health (including mental health), community development, education, or social science related area.
Years of management experience may be considered in place of formal qualifications.
Three years' experience managing a team in a human service delivery context.
Proven expertise in developing small local budgets, implementing financial procedures and operational plans.
Strong interpersonal skills, emotional intelligence, and a collaborative approach.
A clean driving license and flexibility for occasional evening/weekend work.
What We Offer:
Competitive salary: €50,000 - €72,800, based on experience.
25 days' annual leave, plus public holidays and 1.5 company days.
Defined contribution pension scheme (10% employer contribution)
Discounted Health Insurance.
Financial support for professional development.
Flexible working arrangements, travel pass, and bike-to-work schemes.
A role where your work directly impacts the mental health of young people.
Our Commitment to Collaboration:
At Jigsaw, we value teamwork and believe in the power of collaborative leadership. As Service Manager, you will work closely with the Clinical Manager to ensure a balanced approach to service delivery that meets the needs of both staff and the young people we serve. Together, you will foster a culture of mutual support, shared decision-making, and continuous improvement, setting the standard for operational and clinical excellence.
Ready to Join Us?
If you're passionate about youth mental health and have the skills and experience to lead our service, we'd love to hear from you
To learn more about this opportunity, please visit our website here
A full job description is available upon request. Please feel free to contact us at
Please note:
- This is a full-time, permanent position, based in our Galway/ Roscommon Service.
- The closing date for applications is 12pm on Friday 17th October. First-round interviews are scheduled to take place online on Wednesday 29th October.
- As part of this recruitment campaign, a panel will be formed from which future appointments may be made.
Service Manager
Posted today
Job Viewed
Job Description
Job Title: Service Manager – Catering Equipment
Location:
Caterline Catering Equipment
Contract Type:
Full-time, Permanent
Reports To:
Operations Director
Company Overview
When you join Caterline, you are joining a family of passionate professionals who work together to achieve their full potential. Our reputation is built on quality, and our vision is to deliver the most state-of-the-art catering equipment to the Irish market and beyond. We are an organisation who want you to come as you are and we are looking for candidates with fresh perspectives, an eagerness to learn and an ambition to drive the team forward. Joining Caterline is an opportunity to enhance your career, not only in the work that you enjoy doing but also through the direct impact you make, the lifelong learning that you can accomplish and the chance to really make your mark in the industry.
Caterline is part of Bunzl, a FTSE 100 company and a leading global supplier and distributor. Bunzl are active in more than 30 countries with c.160 operating companies.
Role Summary
The Service Manager will oversee the installation, maintenance, and repair of catering equipment across client sites. This role involves managing a team of service technicians, ensuring excellent customer service, and maintaining compliance with safety and quality standards.
Key Responsibilities:
Team Leadership & Management
- Lead, train, and supervise a team of field service engineers and technicians.
- Schedule and allocate service calls efficiently to meet client needs.
- Monitor team performance and implement continuous improvement initiatives.
Service Operations
- Oversee installation, maintenance, and emergency repair of catering equipment.
- Ensure all service activities comply with health and safety regulations.
- Maintain service documentation and ensure accurate reporting.
Customer Service & Relationship Management
- Act as the primary point of contact for service-related client issues.
- Resolve complaints and ensure high levels of customer satisfaction.
- Build strong relationships with key clients and stakeholders.
Compliance & Quality Assurance
- Ensure adherence to HACCP, ISO, and manufacturer standards.
- Conduct regular audits and inspections of service work.
- Implement and monitor KPIs for service delivery and response times.
Inventory & Procurement
- Manage spare parts inventory and liaise with suppliers for timely procurement.
- Monitor usage and ensure cost-effective stock control.
Financial & Reporting
- Assist in budgeting and cost control for the service department.
- Provide regular reports on service performance, costs, and customer feedback.
Qualifications & Experience
- Proven experience in managing service operations, ideally in catering or commercial equipment.
- Technical background in electrical or mechanical engineering (trade qualification or degree).
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Full clean driving licence.
Desirable Skills
- Familiarity with catering equipment brands (e.g., Taylor, Hatco, Winston).
- Experience with service management software or CRM systems.
- Knowledge of Irish health and safety regulations and HACCP standards.
- Ability to work under pressure and manage multiple priorities.
Equal Opportunity Statement
We are proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
We do not require the assistance of agencies at this time.
Service Manager
Posted today
Job Viewed
Job Description
Location: Dublin
Department: Technical
Job Type: Full time , On site
Are you a dynamic leader with a passion for operational excellence and customer service? Do you have the skills to manage a fast-paced service facility while fostering a culture of continuous improvement? If so, Makita UK wants to hear from you
Why Join Makita UK?
- A Brand You Can Trust: Join a global leader in high-performance power tools and outdoor equipment.
- Career Development: We believe in developing our people. With Makita, you'll have access to ongoing training, career growth opportunities, and support to help you reach your full potential.
- Work-Life Balance: We offer competitive salaries, benefits, and the opportunity to work with a team that values collaboration and flexibility.
- Be Part of the Team: Our culture is innovation, and a commitment to excellence—everything we do is driven by our commitment to our customers and products.
About the role:
As a Service Manager, you'll be at the heart of our technical operations, ensuring our service facilities meet the highest standards of efficiency, safety, and customer satisfaction. You'll play a pivotal role in leading a dedicated team and ensuring our customers always receive the best service.
What You'll Be Doing:
- Lead & Manage: Oversee the day-to-day operations of our Service Centres, leading the team to meet key performance indicators (KPIs) while ensuring service quality remains top-notch.
- Health & Safety: Champion Health & Safety, Environmental, and HR policies, ensuring full compliance and fostering a safe working environment for all.
- Customer Service Excellence: Be the key point of contact for customer service, resolving issues quickly, communicating effectively, and ensuring that external service levels are consistently met. -, and ongoing development of both permanent and temporary staff, ensuring high performance across the team.
- Operational Efficiency: Oversee housekeeping, repair data entry, spare parts inventory, and annual stocktakes to ensure everything runs smoothly and in line with company policies.
- Continuous Improvement: Foster a culture of continuous improvement within the service department, encouraging feedback, suggesting improvements, and supporting new ideas that drive results.
- KPI Reporting: Collate, report, and communicate department KPIs, ensuring that performance is on track and that any challenges are communicated to senior management in a timely manner.
What We're Looking For:
- Leadership Experience: Previous experience in a management role within a service or technical environment, ideally within a similar industry.
- Customer-Focused: Proven ability to deliver exceptional customer service and manage customer queries efficiently.
- Operational Knowledge: A strong understanding of operational processes, from inventory management and service delivery to compliance with safety and quality standards.
- Team Management: Strong team leadership skills with the ability to motivate, develop, and manage a diverse team.
- Problem Solver: Excellent analytical skills, with the ability to quickly identify issues and implement solutions.
- Tech-Savvy: Familiarity with service management systems and Microsoft Office suite. Previous experience with stock management systems is a plus.
- Adaptability and Flexibility: Ability to handle changing demands and work priorities in a fast-paced environment, and to take on additional tasks as required by the business.
- Continuous Improvement Mindset: Proactively seeks opportunities to improve processes, systems, and service quality, fostering a culture of continuous improvement within the team.
Ready to Join Us?
If you're an experienced Service Manager with a strong track record in operational leadership, customer service, and team development, we'd love to hear from you. Apply today and become part of the Makita UK family
Makita UK is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Permanent
Application question(s):
- Would you require a visa sponsorship to work in Ireland at any point in future?
Work authorisation:
- Ireland (required)
Location:
- Dublin, CO. Dublin (required)
Work Location: In person
Service Manager
Posted today
Job Viewed
Job Description
Three Steps is a social care based, trauma and attachment informed, clinically supported residential care service provider.
We work closely with the HSE, Tusla (Child and Family Agency) and the Northern Ireland Trusts and have a number of centres for children and adults with disability. We also provide residential care services for children and young people in care. All our services are currently located in Meath.
We are seeking applications for the role of
Service Manager
to participate in our management team.
Service Managers play a critical role in supporting our teams. They take overall responsibility for providing a safe, caring environment for the children, young people and adults in our care with the primary aims of providing interventions where relevant to address the issues that are preventing them from living at home or in foster care, and of enriching their lived experience, while helping them to reach their potential in all aspects of their lives now and into the future.
If you are interested in this position, you will need to have the following qualifications and experience:
- A minimum Level 8 degree in Social Care (or in a relevant and relevant field, i.e. Psychology, Child and Adolescent Psychotherapy, Youth and Community Work, Social Work, Social Sciences, Teaching & Nursing and Disability Studies (accepted in respect of Disability Centre management only); OR a minimum Level 7 degree in Social Care (or in a relevant and relevant field as above), and a relevant management qualification suitable for a healthcare or social care setting.
- The requisite knowledge and ability (including a high standard of suitability and ability) for the proper discharge of the duties of the role.
- A minimum of 3 years' experience managing a relevant residential centre.
- A full, clean driving licence (manual).
- Eligibility to work in Ireland, with fluency in English.
You will also be fully competent and capable of undertaking the duties attached to the role, and have the skills, competencies and knowledge required to deliver the position. A detailed job description and personal specification will be supplied to all candidates on application.
Exceptional candidates who do not meet all the criteria above may be considered for the role at the discretion of the Director of Care.
Closing date for all Applicants will be the 26th September 2025.
Service Manager
Posted today
Job Viewed
Job Description
Service Manager – Main Dealer Franchise (Kia & Nissan)
Location: Letterkenny, Co. Donegal
Franchise: iMotors (Main Dealer – Kia & Nissan)
Employment Type: Full-Time | Permanent
Package: Competitive salary (DOE) + Bonus + Company Car + Industry-Leading Benefits
About Us
At iMotors, we are a leading multi-franchise dealership committed to delivering exceptional service across sales and aftersales. We represent trusted global brands – Kia and Nissan – and pride ourselves on a reputation built on trust, quality, and customer satisfaction.
As we continue to grow, we are now seeking an experienced and driven Service Manager to lead our aftersales team in Letterkenny.
The Role
As Service Manager, you will be responsible for the overall management and performance of our aftersales department. You will lead a team of service advisors, technicians, and support staff, ensuring manufacturer standards are met and exceeded, while delivering a best-in-class customer experience.
Key Responsibilities
- Manage the day-to-day operations of the aftersales department (service, warranty, and workshop)
- Ensure compliance with manufacturer guidelines and franchise standards (Kia & Nissan)
- Drive exceptional customer satisfaction and retention
- Implement and manage efficient processes and procedures across the department
- Track and analyse KPIs and performance metrics to meet business objectives
- Mentor and lead the service team with a focus on professional development and team performance
- Oversee warranty claims and ensure timely, accurate submissions
- Work closely with the parts and sales departments to ensure seamless service delivery
- Manage customer concerns and complaints with empathy and efficiency
The Ideal Candidate
- Minimum 5+ years' experience in a senior aftersales or service management role within a main dealer or franchise environment
- Proven track record of leading high-performing service teams
- Strong process-driven mindset with the ability to implement and optimise operational workflows
- Deep understanding of manufacturer standards, audit requirements, and KPIs
- Proficient in key motor trade CRM systems such as Kerridge (Keyloop) and others
- Strong commercial awareness with a customer-first mindset
- Excellent communication, leadership, and organisational skills
What We Offer
- Highly competitive salary (negotiable, based on experience)
- Bonus scheme linked to performance and departmental success
- Company car and fuel allowance
- Ongoing manufacturer and professional training
- Opportunity to work with two of the industry's leading brands – Kia & Nissan
- Supportive working environment within a respected dealership group
- Clear career development opportunities
How to Apply
If you believe you have the experience, drive, and leadership qualities to excel in this role, we'd love to hear from you.
Please apply in confidence with your up-to-date CV and a short cover letter outlining your suitability for the role.
A detailed job description will be provided upon receipt of your application.
Job Type: Full-time
Pay: From €1.00 per year
Benefits:
- Company pension
- Relocation assistance
Education:
- Leaving Certificate (preferred)
Experience:
- customer facing role: 3 years (required)
Language:
- English (required)
Work Location: In person
Service Manager
Posted today
Job Viewed
Job Description
Are you a passionate leader ready to make a difference in youth mental health? Jigsaw is seeking a dynamic
Service Manager
to join our leadership team, ensuring the safe, effective, and impactful delivery of our youth mental health services and programmes. This is your opportunity to play a pivotal role in shaping the future of mental health services for young people in our community.
What You'll Do:
As a
Service Manager
, you will work collaboratively with the
Clinical Manager
in a shared leadership capacity to:
- Drive our Strategic Vision: Collaboratively plan and implement strategies for clinical service delivery, youth mental health promotion, and youth participation, ensuring alignment with local and national priorities.
- Shared Leadership: Lead the team jointly with the Clinical Manager, contributing to decision-making and creating a cohesive, compassionate culture within the service.
- Operational Excellence: Manage day-to-day operations, including local budget management, overseeing efficient processing of referrals and scheduling of appointments for young people, data analysis, and performance evaluation, while ensuring adherence to risk management and compliance policies.
- Joint Stakeholder Engagement: Build and sustain relationships with external stakeholders, ensuring the promotion of the service and youth mental health, seamless referral pathways and strong service integration.
- Youth-Focused Initiatives: Oversee participatory structures like the Youth Advocate Programme and with the youth and community engagement worker, manage a community programme to promote mental health awareness and engagement
What We're Looking for:
- A leader with 3+ years of management experience in health, social care, education, or the non-profit sector.
- A third level qualification (bachelor's degree and/or equivalent) in a business, health (including mental health), community development, education, or social science related area.
- Years of management experience may be considered in place of formal qualifications.
- Three years' experience managing a team in a human service delivery context.
- Proven expertise in developing small local budgets, implementing financial procedures and operational plans.
- Strong interpersonal skills, emotional intelligence, and a collaborative approach.
- A clean driving license and flexibility for occasional evening/weekend work.
What We Offer:
- Competitive salary: €50,000 - €72,800, based on experience.
- 25 days' annual leave, plus public holidays and 1.5 company days.
- Defined contribution pension scheme (10% employer contribution)
- Discounted Health Insurance.
- Financial support for professional development.
- Flexible working arrangements, travel pass, and bike-to-work schemes.
- A role where your work directly impacts the mental health of young people.
Our Commitment to Collaboration:
At Jigsaw, we value teamwork and believe in the power of
collaborative leadership
. As Service Manager, you will work closely with the Clinical Manager to ensure a balanced approach to service delivery that meets the needs of both staff and the young people we serve. Together, you will foster a culture of mutual support, shared decision-making, and continuous improvement, setting the standard for operational and clinical excellence.
Ready to Join Us?
If you're passionate about youth mental health and have the skills and experience to lead our service, we'd love to hear from you
To learn more about this opportunity, please visit our website
here
A full job description is available upon request. Please feel free to contact us at
Please note:
- This is a full-time, permanent position, based in our Galway/ Roscommon Service.
- The closing date for applications is 12pm on Friday 17th October. First-round interviews are scheduled to take place online on Wednesday 29th October
- As part of this recruitment campaign, a panel will be formed from which future appointments may be made
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Service Manager
Posted today
Job Viewed
Job Description
About the job:
Our client is seeking an experienced, people-focused Service Manager to lead and grow both residential and community-based services. You will ensure excellence in service delivery, regulatory compliance, and team development. You'll work as part of a supportive regional team, with the autonomy to lead change and drive impact.
Key Responsibilities:
- Oversee the daily operations of residential and community services
- Ensure full compliance with HIQA standards and regulatory frameworks
- Lead, coach, and support multi-disciplinary teams to high performance
- Collaborate closely with HR, Clinical, Quality, and Finance partners
- Monitor service KPIs, manage rosters, and produce regular reports
- Build strong, trust-based relationships with individuals, families, HSE, and community partners
- Drive continuous improvement and innovation across the service
Experience required:
- Relevant third-level or professional qualification
- At least 3 years' management experience in disability, healthcare, or social services
- Strong knowledge of the HIQA Inspection Process and disability sector standards
- Proven leadership and people management experience
- Excellent communication, planning, and IT skills
- A full, clean driver's licence and access to a vehicle
- Eligible to live and work in the Republic of Ireland
What's on Offer:
- Competitive salary
- Pension scheme
- Career advancement opportunities
- Employee Assistance Programme (EAP)
- A chance to lead meaningful change in a values-led organisation
How to apply
If this is a role you are interested in, then submit your CV today For any questions, please contact Shauna on
Service Manager
Posted today
Job Viewed
Job Description
Are you a passionate leader ready to make a difference in youth mental health? Jigsaw is seeking a dynamic Service Manager to join our leadership team, ensuring the safe, effective, and impactful delivery of our youth mental health services and programmes. This is your opportunity to play a pivotal role in shaping the future of mental health services for young people in our community.
What You'll Do:
As a Service Manager, you will work collaboratively with the Clinical Manager in a shared leadership capacity to:
Drive our Strategic Vision: Collaboratively plan and implement strategies for clinical service delivery, youth mental health promotion, and youth participation, ensuring alignment with local and national priorities.
Shared Leadership: Lead the team jointly with the Clinical Manager, contributing to decision-making and creating a cohesive, compassionate culture within the service.
Operational Excellence: Manage day-to-day operations, including local budget management, overseeing efficient processing of referrals and scheduling of appointments for young people, data analysis, and performance evaluation, while ensuring adherence to risk management and compliance policies.
Joint Stakeholder Engagement: Build and sustain relationships with external stakeholders, ensuring the promotion of the service and youth mental health, seamless referral pathways and strong service integration.
Youth-Focused Initiatives: Oversee participatory structures like the Youth Advocate Programme and with the youth and community engagement worker, manage a community programme to promote mental health awareness and engagement
What We're Looking for:
A leader with 3+ years of management experience in health, social care, education, or the non-profit sector.
A third level qualification (bachelor's degree and/or equivalent) in a business, health (including mental health), community development, education, or social science related area.
Years of management experience may be considered in place of formal qualifications.
Three years' experience managing a team in a human service delivery context.
Proven expertise in developing small local budgets, implementing financial procedures and operational plans.
Strong interpersonal skills, emotional intelligence, and a collaborative approach.
A clean driving license and flexibility for occasional evening/weekend work.
What We Offer:
Competitive salary: €50,000 - €72,800, based on experience.
25 days' annual leave, plus public holidays and 1.5 company days.
Defined contribution pension scheme (10% employer contribution)
Discounted Health Insurance.
Financial support for professional development.
Flexible working arrangements, travel pass, and bike-to-work schemes.
A role where your work directly impacts the mental health of young people.
Our Commitment to Collaboration:
At Jigsaw, we value teamwork and believe in the power of collaborative leadership. As Service Manager, you will work closely with the Clinical Manager to ensure a balanced approach to service delivery that meets the needs of both staff and the young people we serve. Together, you will foster a culture of mutual support, shared decision-making, and continuous improvement, setting the standard for operational and clinical excellence.
Ready to Join Us?
If you're passionate about youth mental health and have the skills and experience to lead our service, we'd love to hear from you
To learn more about this opportunity, please visit our website here
A full job description is available upon request. Please feel free to contact us at
Please note:
- This is a full-time, permanent position, based in Navan, Co. Meath.
- The closing date for applications is 12pm on Friday 19th September. In-person interviews are scheduled to take place on Tuesday 30th September.
Service Manager
Posted today
Job Viewed
Job Description
Location: Dublin
Department: Technical
Job Type: Full time , On site
Are you a dynamic leader with a passion for operational excellence and customer service? Do you have the skills to manage a fast-paced service facility while fostering a culture of continuous improvement? If so, Makita UK wants to hear from you
Why Join Makita UK?
- A Brand You Can Trust: Join a global leader in high-performance power tools and outdoor equipment.
- Career Development: We believe in developing our people. With Makita, you'll have access to ongoing training, career growth opportunities, and support to help you reach your full potential.
- Work-Life Balance: We offer competitive salaries, benefits, and the opportunity to work with a team that values collaboration and flexibility.
- Be Part of the Team: Our culture is innovation, and a commitment to excellence—everything we do is driven by our commitment to our customers and products.
About the role:
As a Service Manager, you'll be at the heart of our technical operations, ensuring our service facilities meet the highest standards of efficiency, safety, and customer satisfaction. You'll play a pivotal role in leading a dedicated team and ensuring our customers always receive the best service.
What You'll Be Doing:
- Lead & Manage: Oversee the day-to-day operations of our Service Centres, leading the team to meet key performance indicators (KPIs) while ensuring service quality remains top-notch.
- Health & Safety: Champion Health & Safety, Environmental, and HR policies, ensuring full compliance and fostering a safe working environment for all.
- Customer Service Excellence: Be the key point of contact for customer service, resolving issues quickly, communicating effectively, and ensuring that external service levels are consistently met. -, and ongoing development of both permanent and temporary staff, ensuring high performance across the team.
- Operational Efficiency: Oversee housekeeping, repair data entry, spare parts inventory, and annual stocktakes to ensure everything runs smoothly and in line with company policies.
- Continuous Improvement: Foster a culture of continuous improvement within the service department, encouraging feedback, suggesting improvements, and supporting new ideas that drive results.
- KPI Reporting: Collate, report, and communicate department KPIs, ensuring that performance is on track and that any challenges are communicated to senior management in a timely manner.
What We're Looking For:
- Leadership Experience: Previous experience in a management role within a service or technical environment, ideally within a similar industry.
- Customer-Focused: Proven ability to deliver exceptional customer service and manage customer queries efficiently.
- Operational Knowledge: A strong understanding of operational processes, from inventory management and service delivery to compliance with safety and quality standards.
- Team Management: Strong team leadership skills with the ability to motivate, develop, and manage a diverse team.
- Problem Solver: Excellent analytical skills, with the ability to quickly identify issues and implement solutions.
- Tech-Savvy: Familiarity with service management systems and Microsoft Office suite. Previous experience with stock management systems is a plus.
- Adaptability and Flexibility: Ability to handle changing demands and work priorities in a fast-paced environment, and to take on additional tasks as required by the business.
- Continuous Improvement Mindset: Proactively seeks opportunities to improve processes, systems, and service quality, fostering a culture of continuous improvement within the team.
Ready to Join Us?
If you're an experienced Service Manager with a strong track record in operational leadership, customer service, and team development, we'd love to hear from you. Apply today and become part of the Makita UK family
Makita UK is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Permanent
Application question(s):
- Would you require a visa sponsorship to work in Ireland at any point in future?
- What is your current salary and benefits
Experience:
- repairing any machine / tool / equipment: 1 year (required)
Work authorisation:
- Ireland (required)
Location:
- Dublin, County Dublin (required)
Work Location: In person