38 Service Manager jobs in Ireland

Technical Service Manager The Osborne Tech and Eng team are currently recruiting for the role of Technical Service Manager, to join our client operating in the Hospital supplies sector. The successful incumbent will work with all site and management personnel to ensure all company policies, processes and company sales and legislation is adhered to nationwide. Requirements: Must have a completed qualification in electromechanical or other field related degree Minimum of 5 years experience Management of a service team Current drivers licence Competencies required: Proactive with an ability to work on own initiative and to take the lead where appropriate Manage a team of engineers and service coordinators Coordinate test equipment calibration and documentation Maintain high level of support to customers including turnaround times Work closely with suppliers regarding new testing methods and updates Source and interview new potential engineers Key functions: Work closely with the sales and administration teams on new tenders Liase with current customers regarding contracts Plan and carry out new equipment testing and calibration Coordinate new engineer training If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set, please email your updated CV to or call Osborne on If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. #INDOSB1 #INDCOLEMAN

About SWARCO Ireland We're enhancing journeys across the island through intelligent transport systems. As part of the global SWARCO Group, our work contributes to a worldwide network of smart mobility solutions including innovative traffic management; making a real difference here. Join our passionate, collaborative team, valuing innovation, continuous improvement, and your professional growth in a supportive environment. SWARCO The Better Way. Every Day. What you will do We do have a vacancy for a Service Delivery Manager (Urban Team) working to ensure all service and maintenance activities are carried out in accordance with the relevant maintenance contracts. Supporting the CCTV Installs / maintenance teams across all their Inspections, faults, installations, commissioning, and any chargeable work is completed with safety in mind. You will also: Ensuring commercial contracts and arrangements are reviewed, risk assessed and adhere to all company technical and safety requirements. Managing the team of Delivery Managers and Senior Technicians ensuring the key tasks described below are met. Double-checking that all work is only conducted once there is an agreed form of written contract in place between the company and the customer. Cooperating with other team members to ensure all operations and work are completed - meet company, statutory and contractual requirements. What we are looking for Demonstrate experience with Installations & Maintenance (Electrical). Project Management qualification Experience in a Supervisory/Management role is essential Strong communication skills including written, verbal, also report writing and presentations to the Senior Leadership teams. What we offer As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive: Company Car + Mobile Phone 25 days holiday rising to 28 days excluding bank holidays, plus the option to holiday. Generous employer pension contributions Employee Assistance Programme Employee discounts portal Perkbox Life assurance Interested? Please apply by clicking on the link below and share your details. Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We, therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed. We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer. Skills: Supervisory Skills Project Management Electrical Installation Communication (Verbal And Written) Contract Negotiations CCTV Operations Management Benefits: Pension Company Vehicle Mobile Phone Birthday Annual Leave Employee Discount

Build the future of financial markets. Build yours. Ready to make a real impact in the financial industry? At Deutsche Brse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team! Who we are Deutsche Brse Group is one of the world's leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world. Within the Deutsche Brse Group, Clearstream is an international central securities depository (ICSD). It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries. Cork Your career at Deutsche Brse Group Your Area of Work The Service Delivery Manager is accountable for the day to day delivery of services to our clients. They will monitor on a weekly basis all cases requests coming from Clients; they will act on a daily basis as the single point of contact for service-related queries where prioritisation and/or escalations, outside of the normal day to day transaction level of interactions, are happening. The SDM is responsible for ensuring all cases are being managed according to the service level agreement and provide the Production team and other internal teams with the relevant guidance and support to manage potential delays in our client escalations. They are responsible for building a relationship of trust with our clients. Your Responsibilities Monitor and manage all assigned client queues ensuring service level agreement adherence Provide daily, weekly and monthly rhythm of business with assigned clients Provide clients with golden source metrics usage data for monthly and quarterly service reviews Manage all clients' escalations and incidents to full recovery and provide regular update communication Monitor and coordinate Clients' Incident Reports completion till final submission and ensure respect of SLA for delivery Own agreed service improvement plans and reporting Own Clients' projects including big or small events and onboarding/offboarding projects Provide and/or Organize training and support to clients to ensure adherence to Kneip process and procedures Participate to all assigned training Act and work in compliance with all internal rules and policies Key interlocutors Kneip clients: first point of contact for service request outside BAU and requiring prioritisation and/or escalation Account Management Team: to be aligned and ensure a proper follow-up of our clients Client Service team Managers: key contact in order to solve the client's query Product Owner: key contact in order to solve the client's query IT Engineering: key contact in order to solve the client's query Your Profile At least a first experience working in a similar role and services provider Fluency in English and/or French - German would be considered as an asset Communication skills Problem solving oriented Teamwork Relationship management Challenge management Project management

We are an independent voluntary organisation providing services and support for people with disabilities and their families for more than 70 years. Our work positively impacts the lives of over 12,000 people with disabilities, equipping them with the confidence, skills, and self-belief to achieve their expressed goals We Welcome All Backgrounds and Abilities! We are an inclusive employer and encourage applicants from diverse backgrounds, including those with different abilities. We are committed to providing an inclusive and accessible work environment for all individuals. If you require any reasonable accommodations during the application process or once employed, please let us know. Examples of accommodations we can provide include modified workstations, flexible work hours, assistive technologies, or adjustments to communication methods during interviews or in the workplace. Our goal is to ensure that all candidates and employees have the support they need to succeed in their roles. We will work with you to meet your needs. Join Our Team and Make a Difference! Respite Service Manager and Person In Charge (PIC) Permanent Contract, 39 hours per week Location: Children's Respite Service, Sligo About the Role: The post holder has responsibility for the daily management of all aspects of development and operational delivery of the Respite service. The holder will also be the nominated Person in Charge and will ensure the provision of high quality, responsive and sustainable services in accordance with HIQA regulations and relevant legislation (including Safeguarding of vulnerable adults 2014 and Trust in Care 2005). The individual will have responsibility for the management of relationships with key stakeholders; these relationships will be managed in close collaboration with the RM. The Respite Services Manager is responsible for the leadership of the team and co-ordination/direction of the activities within their services. The Respite Services Manager is in charge of a designated Centre as the appointed person in charge (PIC). The Respite Services Manager is responsible for the safeguarding and protection of all residents tenant in the service. The post holder will identify and implement an integrated approach to service delivery across the Group's suite of services in their network area. What We're Looking For: * An appropriate third level qualification or equivalent (NFQ8) in Health and Social Care management. * A minimum of 3 years' experience in management or supervisory role in the area of health or social care. * Experience as a leader with strong operational and general management competency. * Requires a conceptual understanding of their specialism typically gained through advanced training and extensive experience or a full professional qualification combined with significant practical experience. * Experience of ensuring services are run in accordance with HIQA regulations - Involves a large element of planning and organisation, due to management of a large staff team or teams or the complexity of activities and planning; - Identifies and assesses service challenges and decides the best course of action; - Ensures the service operates effectively and in compliance with legislation, policies and procedures. At Rehab Group, we understand that there are many paths of learning to your chosen career. We know that standardised educational training is not a shared experience, particularly for people with differing abilities. If you meet the majority of the requirements for the position you are applying for, we are happy to discuss the role with you further. You might be exactly who we are looking for. Your Responsibilities: Ensure that the service delivered meets the identified needs and wishes of the people that we support; allowing for active participation and engagement, including the management and analysis of complaints. Actively promote a culture of continuous improvement where shared learning opportunities are optimised and national/international best practice is embedded at the earliest opportunity. This will be achieved through working in collaboration with colleagues across Group. Lead and direct operational staff within services to ensure that robust people management principles are embedded so as to foster a strong a strong cross-functional team working ethos; identification and development of emerging talent; development of a performance management culture; as well as clear communication of the team's progress in meeting its performance objectives working closely with the RM. Ensure that quality and safety is at the forefront of service provision and the services delivered across the services adhere to internal and external quality and registration standards. This will be measured through participation compliance with all relevant service evaluation mechanisms applicable within services arrangements and external regulatory bodies. This will be achieved through close working with colleagues from the Quality and Governance division. Identify, analyse and manage all high-level operational risks within the service to include implementing appropriate mitigating interventions; respecting the agreed Group protocols for incident reporting and management; and addressing all audit/regulatory findings within agreed timelines. To act as a People Champion of the Company's culture and values - focusing on the employee's wellbeing to bring best solutions for employees to promote a high performance culture aligned with the Company's strategic objectives and to ensure employees competencies are being developed effectively. To act as person in charge of a Designated Centre for the register provider Ensure efficient management and administration of all resources i.e. staff, equipment, finance and buildings and maintain the highest standards of safety, hygiene and good housekeeping, in accordance with all elements of Safety, Health, Welfare and Hygiene legislation. Additional Requirements: * Full, driving license is essential. * Project Management. * People Management. * MAPA Training. * Safeguarding Training * Mental Health training an advantage * Autism awareness an advantage If applicable, candidates will need to provide a police certificate for any country they've lived in before moving to Ireland A panel may be formed as a result of this campaign. Salary starting from point 1 €62,775.01 to point 5 €66,780.53, is subject to negotiation depending on experience and qualification. What We Offer: * Company Pension Scheme * Paid maternity/paternity/adoption leave * Educational leave * 27 days annual leave * Bike to work scheme * Tax saver travel scheme * Income protection * Unpaid leave * Health and Wellbeing programme * Company credit union scheme * Employee discount scheme * Digital Doctor * Financial support for studying and study leave * Long Service Reward Scheme * Sick leave * Employee Assistance Programme (EAP) How to Apply: Submit your application by 03/09/2025 Please download the full job description for more information here: Job Description The recruitment process usually involves an initial application, screening, followed by interviews (often in-person or virtual) and possibly assessments related to the role. We may close applications early if we receive a high volume of suitable candidates. The Rehab Group is an equal opportunity employer NIJob

Supermarket Customer Service Manager Job Limerick

My client who is one of the top-performing supermarket groups in Ireland is recruiting for a Customer Service Manager to join their business in one of their busy and vibrant stores located in Limerick. The store operates with extremely high standards and is highly admired by its grocery competitors nationwide. As a Retail Grocery Customer Service Manager, you will oversee the management of a well-established team to increase productivity and maximise sales for the store while having the opportunity to develop your retail experience and skills within an award-winning team. This particular retail group has stores nationwide and has a great track record of promoting high achievers into regional manager roles. This is a great opportunity for an enthusiastic grocery retail manager looking to make their mark in an award-winning company.  

Our client offers a competitive salary from €33,000 up to €6,000 DOE.

What’s in it for you with this Supermarket Customer Service Manager Job: 

Salary from €33 0 up to ,000 DOE An opportunity to work with one of the best retail brand names in the market.Internal promotion opportunities  Training and coaching opportunities are available

Responsibilities for this Supermarket Customer Service Manager Job: 

Overall management of a busy checkout department. Supervision of a team of up to ten people when on duty. Rostering for a team of up to 10 staff plus.Queue management. Ensuring all staff have the tools required to complete their role. Covering the customer service desk by assisting customers with questions/queries. Overseeing the store end of the home delivery service. Staff training and development. Assisting the store manager in other areas of the store if/when required. 

The ideal candidate for this Retail Supermarket Checkout Manager Job: 

Previous experience as a checkout manager/supervisor/ sales assistant with experience making rosters and processing returns within a busy retail grocery environment – this is essential.  Must be experienced in using a till/cash register system.  Proficient in Microsoft Office especially Excel for reporting Must have strong people management skills. Strong customer service skills essential Must have staff training & development experience. Must be able to work as part of a team and on own initiative. 

If you are interested in the role, please apply below or send your CV to Sean Thomas, Head of Grocery Recruitment, email:   or contact: 045247170 for more info confidentially. We here at Teamworx Recruitment assist with recruiting a variety of management and food specialist roles across Ireland. If you have any hiring needs, we would love to assist you. For further on our services and to browse our amazing career opportunities, please check out our website: 

 INDGRO

Job Title: Contractor - Client Operations & Service Delivery Manager (Operations, Support & Sprint Management) Location: Remote within Ireland (occasional Dublin office days) Type: Contract About Us We provide advanced SaaS solutions for the utilities and telecoms sectors, built on our Fusion platform. Fusion enables multi-channel sales, client delivery management, and high-quality customer experiences. We pride ourselves on delivering projects on time, managing client support with care, and continuously improving our platform. Were looking for a Client Operations & Service Delivery Manager to take ownership of our client delivery workflows, client support function, and sprint management for our Client Services team. This is a strategic role that ensures our clients receive exceptional delivery and ongoing service. The Role You will oversee three interconnected areas: Client Delivery Operations Managing end-to-end delivery processes, ensuring all client commitments are met and SLAs achieved. Support Function Management Overseeing the client support process through Jira Service Desk, driving resolution times, and ensuring escalation management. Sprint Management Leading the Client Services teams agile sprints in Jira, ensuring planned work is delivered on time and aligned to client priorities. Day-to-day support tickets will be handled by our frontline agents. Your role will remain strategic and coordination-focused, but youll be the point of escalation and process improvement leader. Key Responsibilities Client Delivery Operations Own the client delivery process for projects and change requests (CRs) in Fusion. Coordinate with Sales, Product, and Technical teams to ensure seamless handovers and execution. Track and report on delivery KPIs, SLAs, and milestone progress. Identify bottlenecks and implement process improvements. Support Management Oversee the support queue in Jira Service Desk, ensuring prioritisation and resolution targets are met. Act as the escalation point for critical or complex support cases. Analyse support trends to identify recurring issues and collaborate with Product to address them. Report on key support metrics (response times, resolution times, client satisfaction). Sprint Management Lead sprint planning, backlog refinement, and retrospectives for the Client Services team. Use Jira to track tasks, monitor progress, and remove blockers. Ensure change requests and client delivery tasks are correctly prioritised. Collaborate with stakeholders to balance sprint capacity with urgent client needs. Key Skills & Experience Proven experience in operations, service delivery, or support management within a SaaS or tech-driven environment. Strong organisational skills with the ability to manage multiple streams of work. Excellent stakeholder management skills, able to work with clients, internal teams, and executives. Experience with Jira (Software & Service Desk) and Confluence. Solid understanding of agile methodologies and sprint delivery. Confident in analysing data to make informed, process-driven decisions. Able to balance strategic oversight with a willingness to step in when needed. Nice to Have Familiarity with the utilities or telecoms sector. Understanding of the Fusion platform or similar sales/delivery platforms. Experience managing distributed teams. Why Join Us? Work on a market-leading platform used by high-profile clients. A role with significant influence over client satisfaction and operational efficiency. Collaborative, innovative culture with opportunities to shape processes and delivery methods. Tools that work for you: Jira, Confluence, and the Fusion platform. To be considered for this position apply today or call Vishnu Singh on . If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer #INDOSB1 #INDSINGH

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. Role/ Department: Reporting to the Client Services Team Manager, Ireland, you will be responsible for managing multiple Tier 1 clients and ensuring that all aspects of the service are maintained as per the Client SLD in relation to Transfer Agency. The department provides a third party fund administration service to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, settlements, distributions, commissions and statements. The key responsibilities of the role include: Manages functional teams; coordinates the work, communication and issue resolution activities. The CSM should work with Operational Partners in producing daily/weekly/monthly deliverable control checklists and must ensure all targets and deadlines are met. Maintain Client Service levels, for dedicated clients, by ensuring timely and accurate delivery of information and work products. Provide technical expertise for the development of new TA Products and develop SLD's with your clients for the take on of these new products and services Participates / leads client due diligence visits Oversees the timely completion and publication of monthly reporting including calculating KPI levels and review of monthly reporting packs to Consultant / Client Responsibility for vetting all incident reports prior to release to RM's/Clients and ensuring all items are added to the daily client incident log To work with internal departments to evaluate and implement changes in proposed new regulations and to ensure that all current requirements are met Ensure operating procedures are maintained, with the overall objective of enhancing the client experience to maintain the service quality. Manage client issues ensuring appropriate resolution, including regular liaison with Global, Relationship Managers and other Operational Managers to provide a seamless service. Liaising with clients regarding Service Level Agreements and responsible for all client facing documentation and presentations. Consult on effective ways to meet client needs or appropriate methods to be used for resolution of an error Ensure that Partner and Client interactions are dealt with in a prompt professional manner at all times Demonstrate Client servicing skills in all interactions and maintain a positive manner. Escalate items to functional team leaders, Manager, CSDM or RM as appropriate. Act as an escalation point to Operations and the Fund Service Centre also escalating issues to management as appropriate Respond to incoming enquiries (via phone, email, workflow, etc.) accurately, completely and in a timely manner Perform trend analysis, resolve exceptions, document issues and resolutions and communicate and escalate issues to management as appropriate. Be pro-active in communication with Clients, providing suggestions for operational efficiencies, process improvements, and improvements to customer experience or reductions in costs. Co-ordinate all interaction with clients or their nominated representatives. Deliver 'Priority Client Discussions' within agreed timetable determined by the CSM Team and Manager. Perform testing of client specific reporting. Deliver against PMO responsibilities within Client Take On process. Skills/ Qualifications: The successful candidate will benefit from having: The ideal candidate will hold a degree in a relevant discipline, along with experience in a client-focused role gained in the financial services or banking industry Operational experience in a Transfer Agency role is preferred, but fund accounting, fund administration or banking experience will be considered Previous experience with people management (though this will be an individual contributor role) and change management skills desirable Track record of building and maintaining strong client relationships Transfer Agency Industry and Regulatory knowledge strongly preferred Effective verbal reasoning and numeric skills required Good keyboard skills and ability to learn systems used within the business required Ability to work under pressure meeting challenging deadlines Ability to review and resolve complex issues in a timely manner Ability to work under pressure meeting challenging deadlines Ability to build relationships with relevant stakeholders Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at . We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.

Cpl Healthcare is seeking applications for the role of Residential Service Manager - Person in Charge. Based in Galway city, the successful candidate will be joining a long established provider of person-centred health and social care services for children, adults and older persons. This is a permanent 39 hours per week role with and on-call requirement. To be considered for the role, the following criteria apply: Third level degree qualification in Health & Social Care Post graduate management qualification A minimum of 3 years experience in management or supervisory role in the area of health or social care. Experience as a leader with strong operational and general management competency. Excellent communication, interpersonal, organisational and logistical skills Experience in designing and Implementing programmes desirable Full driving license essential Mental Health, Acquired brain injury related training/experience an advantage Indepth knowledge of HIQA regulations required For further details on the role, please contact Catherine Hoban on: T: E: Skills: person in charge social care intellectual disabilities social work galway

A Technical Service Desk Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, coaching teams on Agile tools and techniques. On a day-to-day basis, a Service Delivery Manager will lead collaborative and planning processes, prioritising the work that needs to be done against the capacity and capability of the team. Job Details Company: EVAD Technology Group Limited Location: Head office at Unit 3, Robinhood Road, Dublin 22, and customer sites in Dublin and surrounding counties Start Date: asap Contract Type: Full-time Career Level: Preferably 10+ years of experience Salary: To be confirmed based on experience Working Hours: 8:45 am - 5:30 pm, Monday to Friday (you may also be required to cover shifts 8am-4.45pm or 9.15am-6pm) Duties & Responsibilities: Reporting to the Chief Technical Officer (CTO) and Managing Director (MD), you will oversee your business unit, manage your team, and mentor your engineers. Training and Upskilling: Enhance the skills of the engineering department and provide expertise when needed. Team Development: Mentor and develop the growing engineering team. Resource Controllers: Guide and mentor Resource Controllers, implement daily structures, and assist with escalations. Business Growth: Ensure the delivery and growth of the business units margin. Revenue Maximization: Maximize revenue and profitability per employee through effective KPI management. Commercial Awareness: Increase the teams understanding of SLA obligations and commercial awareness. Pricing and SLA Review: Continuously review pricing and SLAs, and drive recommendations. Escalation Support: Handle escalation calls from Level 2 Engineers and mentor Level 1 and 2 engineers on resolving issues. Documentation Implementation: Oversee the implementation of documentation with Resource Controllers and the commercialization of new ideas. Feedback to Directors: Provide regular feedback to Directors through file audits, one-on-one observations, and team meetings. Team Climate: Foster a positive climate and culture for the team to thrive. Leadership: Lead by example, promoting a culture of learning and high customer service standards. Service Levels and KPIs: Ensure the delivery of contracted Service Levels and KPIs. Client Response Framework: Provide a framework for swift and effective client responses. Relationship Building: Develop strong internal and external relationships. Business Ownership: Manage the business unit as if it were your own standalone business. Client Relationships: Build and maintain proactive, positive, and effective client relationships. Escalation Management: Own major incident escalations, coordinate resolutions with internal and external parties, communicate effectively with stakeholders, and conduct post-incident reviews and recommendations. Pre-Sales Responsibilities: Sales Support: Assist Sales Consultants with business development for existing and new accounts, acting as a technical lead. Client Engagement: Engage with potential clients to understand their needs and present tailored IT solutions. Solution Design: Collaborate with technical teams to design and propose solutions that meet client requirements. Proposal Development: Prepare detailed proposals, including cost estimates, timelines, and technical specifications. Presentations and Demos: Conduct product demonstrations and presentations to showcase the value of proposed solutions. RFP/RFI Responses: Respond to Requests for Proposals (RFPs) and Requests for Information (RFIs) from potential clients. Technical Support: Provide technical support during the sales process to address client queries and concerns. Essential Qualifications, Training, and Experience: People Management: Over 10 years of proven experience in managing people, including coaching, mentoring, and developing teams. MSP Industry: Must currently be working in the Managed Service Provider (MSP) industry. Client/Account Management: Essential experience in client or account management, preferably within the IT industry. Operational Management: Over 10 years of experience in managing operational roles. Performance Management: Proven experience in managing performance. Project Coordination: Experience in coordinating, implementing, and monitoring projects and processes. Improvement Activities: Experience in identifying, assessing, and developing activities to drive improvements. Flexibility and Adaptability: Demonstrates the ability to be flexible, adaptable, and tolerant in a dynamic work environment while maintaining effectiveness and efficiency. Our ideal candidate: Decision Making and Communication: Exhibits strong decision-making abilities and excellent communication skills. Adaptability: Easily transitions between structured, process-oriented thinking and unstructured problem-solving. Relationship Building: Builds strong relationships and has the ability to influence others. Leadership and Coaching: Demonstrates strong leadership and coaching skills, empowering team members. Target Focused: Focused on managing and achieving SLA targets. Planning and Organizing: Possesses excellent planning and organizational skills. Motivation: Highly motivated and driven. Confidentiality: Capable of managing sensitive and confidential information effectively Skills: Sales Support Client Engagement Solution Design Technical Support MSP Industry RFP/RFI Responses