283 Service Operations jobs in Ireland

Join TMH as a Service Operations Coordinator

Location: Santry, Dublin 9.

Are you a hands-on, organized professional who thrives in a fast-paced technical environment? TMH is looking for a Service Operations Coordinator to support our service engineers, manage inventory, and keep our operations running like clockwork.

During this role you will:

Work closely with our service engineers, parts, accounts and sales team members.

Combine office admin, warehouse coordination, and technical administrative support — no two days are the same.

Help streamline inventory, logistics and service scheduling among various other operational tasks that may be required.

You'll Need:

Experience supporting service engineers or field teams.

Comfort with both office and warehouse tasks.

Strong organizational skills and ability to juggle priorities.

Familiarity with service and inventory software (Service Geeni experience is a bonus).

Positive, proactive attitude — a true team player.

What's in It for You:

Join a friendly, dynamic team in a hands-on, varied role.

Develop skills across technical service, admin, and warehouse operations.

Competitive salary.

Ready to Apply?

Send your CV and cover letter to with the subject line: "Service Operations Coordinator Application".

Job Ref:

2746

Job Title:

Customer Service Operations Lead- - Open to Internally Applicants Only

Location:

Dundrum - Dublin 16

Closing date:

Vacancy Description

Join and make a difference every day.

Whether you are just beginning your career or looking to take the next progressive step in your journey, is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.

As part of RSA Insurance Ireland, we have offices in Belfast, Galway, and Dublin, we have embraced hybrid work empowering our people to work flexibly and to suit their individual needs, which enables them to deliver great service to the customers we look after every day.

At RSA and we empower our customers to make adifference in their lives. And the same goes for our employees. We are proud to have 32 different nationalities represented in our workforce. Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As a proud member of the Intact family, we're part of something bigger with a presence in North America, the UK, and Europe. Our business has grown organically and through acquisitions to over $21 billion of total annual premiums.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Culture and Community

is a purpose-driven business – our purpose is to 'help people, businesses, and society prosper in good times, and be resilient in bad times'.

We do that by living our values – Integrity, Respect, Customer-driven, Excellence, and Generosity – in everything that we do.

We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.

Generosity is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient. It drives our efforts to care for people and to give our time, financial resources and talent. We're also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.

Our stats don't lie… in our annual engagement survey

87% of our people celebrate the diversity in their teams and the wider company

90% of our people feel safe to speak up and share if they've made a mistake

91% of our people feel valued and respected by leadership

89% of our people are benefiting and thriving through our hybrid working model

So if you want to make a difference every day, we'd love to have you.

Customer Service Operations Lead

Here, at RSA, we pride ourselves on having a highly skilled Customer Care Team, who will always ensure we deliver an outstanding customer experience at every point of contact with our customers, and the Customer Service Operations Lead is a key position to drive this performance.

This is an excellent unique career opportunity to join our dynamic and fast-paced customer service team working in a hybrid environment.

The role of Customer Service Operation Lead will involve supporting our Customer Services Manager to achieve operational and quality targets.

Your role will be to lead our service teams to achieve business targets and deliver excellent service to our customer/intermediary propositions. You will spend most of your time coaching and guiding your team while also providing clear direction and developing your team's professional capabilities.

The role will be a mix between assisting and supporting your team, resolving queries and problems, and helping to develop your team's professional and technical capabilities where appropriate while also spending time in your core role.

If you're interested in developing a career in the insurance sector, are focused on doing the right thing for our customers, and want to be better every day, then we want to speak to you

What skills & experience will you need?

• Ideally CIP qualified however would welcome applicants with an APA qualification working towards their CIP and must maintain CPD requirements
• Strong leadership and communication skills and the ability to motivate and lead your team
• Excellent customer service skills and passion for delivering exceptional service to our customers.
• Positive attitude to change and open to learn
• Strong Excel and PowerPoint skills

What will you be responsible for?

• Collaborate with senior leaders across the organisation to drive business-wide improvements and influence key strategic decisions.
• Deliver and exceed key contact centre KPIs, including customer advocacy, operational efficiency, and service metrics.
• Manage and develop team members through training, coaching, goal setting, and giving guidance to help improve performance.
• Lead, mentor, and develop a high-performing team, fostering a culture of accountability, engagement, and continuous improvement.
• Drive leadership development, succession planning, and talent retention strategies to build a resilient and future-ready workforce.
• Champion diversity, equity, and inclusion initiatives, ensuring a supportive and inclusive workplace culture.
• Effectively communicate with your team through huddles and team meetings to ensure team members receive feedback on performance including 121 sessions, team sessions, and wider business performance updates.
• Identify, assess, and mitigate operational and strategic risks to ensure alignment with company policies and regulatory requirements.
• Coordinate with the compliance and risk team to conduct regular audits and implement corrective measures when necessary.
• Adherence to our risk and compliance framework along with call reviews and coaching in line with MCC requirements
• Use data and analytics to identify trends, drive continuous improvement, and ensure operational agility in response to business and customer needs.
• Support the development and implementation of action plans to increase employee and customer satisfaction through Identifying operational issues and suggesting possible improvements.
• Support the understanding of our call centre objective and performance standards
• Analise department and team data and create reports to assist management in achieving call centre goals.

What we can offer

• A competitive base salary plus an annual performance-related bonus
• Hybrid working from our Dublin location
• Holiday leave of 25 days plus Bank Holidays and the option to buy up to 5 additional days
• A generous Pension contribution
• Discretionary Company Days and Thank You Days
• Great employee social events – on-site and virtual – organised by our Engagement Ambassadors
• Access to learning on your own terms – courses by top learning providers across multiple topics available online.
• Recognition points which convert to vouchers and other great prizes
• Car and Home Insurance Discounts
• Life Assurance & Critical Illness Cover
• Flex Benefits Package – choose from options like Health Insurance, Dental Insurance, Gym Discount options
• Easy access to our Employee Assistance Programme and suite of Employee Wellness Initiatives including annual Flu vaccine
• Generous family leave policies

Regulatory Requirements:

This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status

What the job role entails:

A Helpdesk Support for Service Operations candidate is responsible for providing front-line support to clients and field technicians by managing incoming service requests, troubleshooting basic issues, and ensuring smooth coordination between clients and service teams. This role combines helpdesk responsibilities with service coordination to ensure timely, professional support across all service operations.

Key Responsibilities:

• Serve as the main contact for customers regarding service inquiries, bookings, and updates.
• Schedule and coordinate service calls based on clients needs, priority of fault and technician availability.
• Ensure all service requests and incidents are resolved within agreed-upon timeframes as defined by SLAs (Service Level Agreements).
• Track service progress and keep customers informed on job status, changes, or delays.
• Ensure service requests are properly documented and followed through from start to finish.
• Maintain accurate records of customer interactions, service history, and feedback.
• Follow up with customers after service completion to ensure satisfaction and gather feedback.

Skills:

• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Customer-focused with a proactive and professional attitude.
• Comfortable working with CRM software.
• Ability to handle multiple customer requests and prioritize tasks effectively.
• Previous experience in a customer service or service coordination preferred.
• Computer skills using basic programs like Microsoft Word, Excel, Google and Outlook.
• Operating printers, scanners, and basic office equipment

Job Types: Full-time, Permanent

Benefits:

• Company events
• On-site parking

Education:

• Leaving Certificate (preferred)

Experience:

• Help desk: 1 year (preferred)
• Microsoft Office: 1 year (preferred)
• Administration: 1 year (preferred)

Work Location: In person

Customer Service Specialist - FTC 3 Months

Who We Are:

At Life Style Sports, we are redefining what it means to be a sports retailer

Proudly Irish-owned and Ireland's leading sports destination, we empower the Stylised Athlete through bold innovation and unforgettable experiences. From our Brand Centre in Dublin to our carbon-neutral warehouse, everything we do is built to make an impact.

With 39 stores, a thriving eCommerce presence, and a passionate team of over 650, we deliver the best from the world's top sports brands every day.

But we are more than just products — we are about people.

Guided by our Brand values of Social, Inspirational, and Fearless, we create strong connections with our customers and foster a vibrant, inclusive culture for our team.

We are proud to have been recognised as the #1 sports retailer on the Sunday Independent's Best Employers list in both 2023 and 2024. We are breaking barriers and setting new standards for diversity and inclusion in the workplace. Our positive Gender Pay Gap report showcases the strength of our diverse and talented team, and we are especially proud of the outstanding contributions of the incredible women across our stores and Brand Centre.

Ready to push boundaries, embrace challenges, and shape the future of sports retail? Join our EPIC team today and let's change the game together

Role Summary:

We are seeking a customer focused and organised Customer Service Specialist to communicate with customers & teams from all areas of our business. This role is responsible for shaping the experience Life Style Sports customers receive, through communication and service.

As a Customer Service Specialist, you report to the Head of customer service operations. You will also work closely with our store & warehouse teams as well as our delivery partners to ensure a premium customer experience across all channels.

This role a 3 month fixed term contract.

Role Responsibilities:

• Manage and respond to customer enquiries via Zendesk, email, WhatsApp, social media, and web forms.
• Address and resolve customer complaints efficiently, ensuring a high level of customer satisfaction.
• Engage with customers on Trustpilot by responding to reviews both positive and constructive.
• Provide support and guidance to retail stores regarding customer-related concerns in line with company polices.
• Handle returns, re-orders, and refund processing in line with company policies.
• Process commercial Invoices when required for all international orders.
• Raise and track claims with our delivery partner for any misplaced orders
• Communicate with internal stakeholders and external stakeholders to resolve issues and improve service quality.
• Monitor and follow up on EMS (Error Management System) issues.
• Take ownership of specific customer issues and see through to complete resolution e.g. lost parcels, missing items from deliveries and returns.
• Escalate issues when they cannot be fully resolved immediately, identifying trends, and reporting where appropriate.
• Processing refunds for customers for returned products & out of stock items.
• Log complaints & suggest policy improvement to improve overall customer experience.

About you:

· Experience in retail or a similar customer service role preferred.

· Ability to multitask and manage priorities in a fast-paced environment.

· Previous experience using customer service systems such as Zendesk, Salesforce would be an advantage.

· Effective communication and collaboration skills to work with cross-functional teams.

· Problem-solving mindset with an initiative-taking approach to customer challenges.

· Attention to detail, and positive mindset is key for this role.

INDKM

Job Types: Full-time, Fixed term

Contract length: 3 months

Work Location: Hybrid remote in County Dublin, CO. Dublin

Description
Fixed Term Contract for 12 months only
Who We Are
At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary
Customer Service Operations Specialist is a process focused role, who works to increase the efficiency of the processes and workflows residing in the customer success organization. Within this function the individual manages to operate independently with great attention to detail, ensuring a high level of data quality and data integrity is maintained in the system. This role thrives in a fast-paced environment, is focused on accuracy and accountability, always ready to reach out and support the global team. This role will partner closely with the customer engagement team and as a trusted and reliable partner will ensure our customers receive the best experience. This role handles all ERP related aspects for proprietary business as well as contract manufacturing and analytical services, to provide a solid base for a phenomenal customer journey. This role will be an advocate for our customers and work across the company to ensure that our customers receive the best experience.

Essential Duties And Responsibilities

• Fostering high performance culture, focused on efficiency, accountability, collaboration, and continuous improvement
• Supporting all inflowing requests for customer related documents globally
• Managing orders accurately End to End for standard orders, samples, lab orders for proprietary business and contract manufacturing in the relevant ERP system
• Issuing Quotations, Order acknowledgements, Returns, Credit and Debit notes; DA's, notifications
• Verifying orders which come in through the OCR queue or webstore
• Taking care of Export and Import handling as well as pricing related activities,
• Initiating new customers through data creation, triggering Item creation
• Updating customer master data and information records through SAP as well as providing copies of certifications, documents etc. for customers.
• Handling Document Control, CMIR incl. Shipping instructions
• Internal stakeholder relationship management (SCM/Ops/Quality/Shared Services)
• Liaising with plants and wider supply chain to identify best way forward in case the customer requested dates cannot be met
• Cooperation with the customer experience unit supporting internal audit findings and projects for continuous improvement
• Other duties as assigned

Basic Qualifications

• High School Diploma GED or equivalent required
• Minimum 3 years in client services or customer service required

Preferred Knowledge, Skills And Abilities

• Knowledge or experience with ERP tools like SAP with Sales and Distribution
• Working knowledge of MS Office or the willingness to learn it quickly
• Highly proficient in written and spoken English and one further language of our business areas
• Strong communication skills
• Strong people skills – approachable, good listener, empathetic
• Strong learning capacity
• Ability to work independently in global environment
• Understanding of Incoterms and Export/Commercial Documentation Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company's safety and quality policies at all times

*Travel Requirements *
5%: Up to 13 business days per year

*Physical Requirements *
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Requirements

• Communication, quick decision making, interpreting data, reading or writing, must be able to express or exchange ideas with team members
• Must be able to understand direction and adhere to established procedures

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.

Join Intact Insurance and make a difference every day.

Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.

With offices i
n Belfast, Galway, and Dubl
in, we've embrace
d hybrid wo
rk, empowering our people t
o work flexib
ly and deliver great service to our customers every day.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.
And, if you bring your best, then we promise to give you, our best.

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact Insurance's commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Customer Service Operations Underwriter

Here, at Intact Insurance, we pride ourselves on having a highly skilled Customer Operations Team, who will always ensure we deliver an outstanding customer experience at every point of contact with our customers, Brokers, and Affinity Partners.

We have an exciting new career opportunity to enter the Insurance industry as a General Insurances Underwriter (Car & Home). This is a unique opportunity to join our dynamic and fast paced team as we grow our operations. The role is a full-time position, and training takes place in our Knocknacarra, Galway offices.

You will be a principal point of contact for our customers and brokers, primarily communicating via telephone and email. Our customer services centre is fast paced, and the role involves managing a high volume of customer contacts in a friendly, outgoing, professional, and efficient manner. You'll be joining a team of underwriting professionals who are passionate about delivering best in class service.

If you're interested in developing a career in the insurance sector, are focused on doing the right thing for our customers and want to be better every day, then we want to speak to you

Key Responsibilities:

• You will spend most of your time on the phone providing excellent customer service, and making underwriting decisions on car and home insurance
• Working within your underwriting licence, and escalating underwriting decisions to senior team members
• Meeting and exceeding your assigned individual, and team targets
• Focus on Quality Assurance and work with a coach to develop customer service and technical (underwriting) skills
• Fulfil any additional administration duties in support of the role

What we need from you:

• Minimum requirement – Leaving Certificate or mature students
• Previous experience in the insurance sector is highly desirable, although not essential
• Great communication skills with a superb telephone manner
• Exposure to large multinational call centre environments would be an advantage
• Strong computer skills with experience in Microsoft Word and Excel
• Excellent organisational skills with focus on accuracy & attention to detail
• Strong track record, demonstrating ability to meet targets

Regulatory Requirements:

• Hold or be progressing toward a recognised qualification in line with the requirements of the Minimum Competency Code for this role (e.g. APA/ CIP / or other recognised
• qualification)This role is a "controlled function" as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this
  Act. CF5&6.

Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally
protected status

ATC is a European logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.

Our mission is to deliver and install Europe's data centres with precision and care. We achieve this by focusing on our team and our services:

• Our Team - Powered by people to keep data centres moving safely and securely

We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies.

• Our Services - We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure

From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 40+ years of expertise to every situation.

ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is
Driving Forward.
Requirements
Role Requirements
The
Service Operations Vendor Co-ordinator
is responsible for the operational oversight of third-party vendors delivering infrastructure logistics services to data centers, with a focus on rack deliveries. The position ensures vendors are compliant with SOPs, meet performance KPIs, and adhere to safety standards. This role provides a vital operational link between vendor activity in the field and the strategic oversight responsibilities of the Service Operation Lead.

Daily Operational Oversight

• Review vendor delivery schedules and confirm resource allocation for each site or delivery window
• Act as point-of-contact for real-time delivery issues (e.g., access issues, delays, non-conformance)
• Conduct daily/weekly check-ins with vendor supervisors or coordinators

SOP and Quality Compliance

• Verify that all vendor tasks follow the latest version of the SOP (standard operating procedures)
• Conduct random spot checks or field audits to confirm compliance
• Coordinate SOP refreshes or field updates when procedures are revised

Health & Safety Monitoring

• Ensure vendor staff are briefed on and compliant with on-site safety rules (PPE, hazard reporting, etc.)
• Attend or review H&S inductions and toolbox talks, when applicable
• Document any H&S incidents and assist in preliminary investigations

Performance Monitoring

• Maintain up-to-date KPIs such as:
• On-time arrival
• PPE/ tools
• Professionalism and Behaviour
• Sick Leaves
• Contribute to vendor scorecards and performance reviews

Incident & CAPA Management

• Log service failures or escalations in the incident tracking system
• Initiate and coordinate Root Cause Analysis (RCA) with vendor teams
• Track implementation and effectiveness of Corrective and Preventive Actions (CAPA)
• Follow up to ensure closure of repeat issues

Continuous Improvement Support

• Identify recurring inefficiencies or service gaps through incident or trend analysis
• Recommend process improvements and assist in implementing pilot changes
• Document field learnings or suggestions to feed into vendor QBRs

Internal Collaboration

• Coordinate with:
• Project managers on deployment timelines and constraints
• H&S representatives on compliance and risks
• Service Operation Lead for escalation handling and strategic alignment
• Maintain central documentation and shared logs (e.g., KPI trackers, SOP updates, vendor notes)

Candidate Requirements

• Minimum 3 years of relevant experience in logistics operations, vendor coordination, or field-based service delivery, preferably within infrastructure or data center environments
• Proven experience managing third-party service providers, with a focus on operational execution, compliance, and service quality
• Strong organizational and coordination skills, with the ability to manage multiple priorities across locations and time zones
• Proficiency in performance tracking and reporting, including the use of KPI dashboards, incident logs, and vendor scorecards
• Solid understanding of Standard Operating Procedures (SOPs), Health & Safety regulations, and incident management practices (including CAPA and RCA methodologies)
• Effective communication skills, with the ability to engage field teams, escalate issues, and collaborate cross-functionally with internal stakeholders
• Working knowledge of logistics or operational tools, such as service management systems, delivery scheduling platforms, or BI reporting tools (e.g., Excel, Power BI)

ATC is a European logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.

Our mission is to deliver and install Europe's data centres with precision and care. We achieve this by focusing on our team and our services:

• Our Team – Powered by people to keep data centres moving safely and securely.

We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies.

• Our Services – We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure.

From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 40+ years of expertise to every situation.

ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is Driving Forward.

The Service Operations Vendor Co-ordinator is responsible for the operational oversight of third-party vendors delivering infrastructure logistics services to data centers, with a focus on rack deliveries. The position ensures vendors are compliant with SOPs, meet performance KPIs, and adhere to safety standards. This role provides a vital operational link between vendor activity in the field and the strategic oversight responsibilities of the Service Operation Lead.

Daily Operational Oversight

· Review vendor delivery schedules and confirm resource allocation for each site or delivery window.

· Act as point-of-contact for real-time delivery issues (e.g., access issues, delays, non-conformance).

· Conduct daily/weekly check-ins with vendor supervisors or coordinators.

SOP and Quality Compliance

·  Verify that all vendor tasks follow the latest version of the SOP (standard operating procedures).

·  Conduct random spot checks or field audits to confirm compliance.

·  Coordinate SOP refreshes or field updates when procedures are revised.

Health & Safety Monitoring

· Ensure vendor staff are briefed on and compliant with on-site safety rules (PPE, hazard reporting, etc.).

· Attend or review H&S inductions and toolbox talks, when applicable.

· Document any H&S incidents and assist in preliminary investigations.

Performance Monitoring

· Maintain up-to-date KPIs such as:

o   On-time arrival

o   PPE/ tools

o   Professionalism and Behaviour

o   Sick Leaves

· Contribute to vendor scorecards and performance reviews.

Incident & CAPA Management

· Log service failures or escalations in the incident tracking system.

· Initiate and coordinate Root Cause Analysis (RCA) with vendor teams.

· Track implementation and effectiveness of Corrective and Preventive Actions (CAPA).

· Follow up to ensure closure of repeat issues.

Continuous Improvement Support

· Identify recurring inefficiencies or service gaps through incident or trend analysis.

· Recommend process improvements and assist in implementing pilot changes.

· Document field learnings or suggestions to feed into vendor QBRs.

Internal Collaboration

· Coordinate with:

o   Project managers on deployment timelines and constraints.

o   H&S representatives on compliance and risks.

o   Service Operation Lead for escalation handling and strategic alignment.

· Maintain central documentation and shared logs (e.g., KPI trackers, SOP updates, vendor notes).

·Minimum 3 years of relevant experience in logistics operations, vendor coordination, or field-based service delivery, preferably within infrastructure or data center environments.

· Proven experience managing third-party service providers, with a focus on operational execution, compliance, and service quality.

· Strong organizational and coordination skills, with the ability to manage multiple priorities across locations and time zones.

· Proficiency in performance tracking and reporting, including the use of KPI dashboards, incident logs, and vendor scorecards.

· Solid understanding of Standard Operating Procedures (SOPs), Health & Safety regulations, and incident management practices (including CAPA and RCA methodologies).

· Effective communication skills, with the ability to engage field teams, escalate issues, and collaborate cross-functionally with internal stakeholders.

· Working knowledge of logistics or operational tools, such as service management systems, delivery scheduling platforms, or BI reporting tools (e.g., Excel, Power BI).