13 Service Personnel jobs in Ireland
Custody - Client Service Representative
Posted today
Job Viewed
Job Description
Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.
**Team/Role Overview**
Open role is within the CPS (Custody Processing Support) team, who support Citi clients trading within the European T2S markets. The team sits withing the wider Custody department who in turn offer multiple Custody products across multiple jurisdictions.
**What you'll do**
+ Resolution of client queries via emails / query management app. / phone calls - ensuring that clients queries are dealt with in an efficient and timely and professional manner.
+ Serve as single point of contact for clients, while liaising with internal teams and interacting with key internal areas to identify and resolve issues
+ Expectation to partake in client meetings, client service calls, reviews/Due Diligence meetings and presentations and supporting tasks
+ Conduct necessary investigation and analysis to address client needs and communicate professionally any resolution to clients
+ Appropriately assess risk when making decisions, ensuring the safeguarding of Citi's reputation
+ Adhere to all applicable laws, rules and regulations, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**What we'll need from you**
+ Previous relevant experience preferred
+ Experience in customer service
+ Proven investigative, analytical and risk management skills
+ Ability to work off own initiative
+ Demonstrate clear and concise written and verbal communication
+ Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
**What we can offer you**
This role will offer you the opportunity to build an in-depth knowledge of market operations across the European T2S markets. Each day you shall have the opportunity to work closely with clients and internal teams to investigate and address any queries that may be raised. Building on current skills and developing new one that can help drive your career.
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here. ( these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
**Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.**
Open role is within the Custody Client Service Team.
Responsibilities include the handling of T2S client queries via phone calls and our query management application.
Shall also be expected to partaker in client meetings, client service calls, reviews/Due Diligence meetings and presentations and supporting tasks.
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**Job Family Group:**
Customer Service
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**Job Family:**
Institutional Customer Service
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Customer Service Representative II
Posted 1 day ago
Job Viewed
Job Description
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 40-hour week over 4 days and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
Custody---Client-Service-Representative (Hybrid)
Posted today
Job Viewed
Job Description
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in the support and management of relationships with clients who utilize Citi's Custody services, primarily assisting with the resolution of client queries around settlement of trades in the European market and supporting tasks
Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.
**Team/Role Overview**
Open role is within the CPS (Custody Processing Support) team, who support Citi clients trading within the European T2S markets. The team sits withing the wider Custody department who in turn offer multiple Custody products across multiple jurisdictions.
**What you'll do**
+ Resolution of client queries via emails / query management app. / phone calls - ensuring that clients queries are dealt with in an efficient and timely and professional manner.
+ Serve as single point of contact for clients, while liaising with internal teams and interacting with key internal areas to identify and resolve issues
+ Expectation to partake in client meetings, client service calls, reviews/Due Diligence meetings and presentations and supporting tasks
+ Conduct necessary investigation and analysis to address client needs and communicate professionally any resolution to clients
+ Appropriately assess risk when making decisions, ensuring the safeguarding of Citi's reputation
+ Adhere to all applicable laws, rules and regulations, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**What we'll need from you**
+ Previous relevant experience preferred
+ Experience in customer service
+ Proven investigative, analytical and risk management skills
+ Ability to work off own initiative
+ Demonstrate clear and concise written and verbal communication
+ Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
**What we can offer you**
This role will offer you the opportunity to build an in-depth knowledge of market operations across the European T2S markets. Each day you shall have the opportunity to work closely with clients and internal teams to investigate and address any queries that may be raised. Building on current skills and developing new one that can help drive your career.
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here. ( these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
**Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.**
Open role is within the Custody Client Service Team.
Responsibilities include the handling of T2S client queries via phone calls and our query management application.
Shall also be expected to partaker in client meetings, client service calls, reviews/Due Diligence meetings and presentations and supporting tasks.
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**Job Family Group:**
Operations - Transaction Services
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**Job Family:**
Securities and Derivatives Processing
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**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Member Service Representative at St Raphael's Garda Credit Union
Posted 3 days ago
Job Viewed
Job Description
Member service representative at st raphael's garda credit union
Posted today
Job Viewed
Job Description
Proudly serving over 41,500 members of An Garda Siochana and their families nationally.
The credit union has continued to successfully grow and currently has assets in excess of €600 million.
St Raphaels Credit Union is owned by our members, run for our members and governed by our volunteer Board of Directors.
This is an excellent opportunity for highly motivated ambitious individuals who are looking to enter into the financial services sector and grow and develop their skillsets and who are keen to join a winning team in a business that strives to lead the field as the largest in its sector, that puts its members interests first and that seeks to achieve best in class standards.
Title: Member Service Representative (Full-Time, Permanent) Location: St Raphaels Garda Credit Union, 1-2 Fox & Geese, Naas Road, Dublin 22.
Reporting to: Head of Lending and Operations Role Overview: Reporting primarily to the Member Services Team Leader the successful candidate will work as part of a busy team that undertakes member service and administrative activities delivering a best-in-class standard of member service in a front-line role, including face to face, over the phone and via email and by carrying out administration on members accounts.
Candidate will be required to conduct the responsibilities of the role in accordance with The credit unions policies,with specific emphasis on adherence to security and Anti Money Laundering (AML) policies.
Both current and future Regulatory and Compliance requirements The credit unions processes and procedures Role Responsibilities: Deliver an excellent member experience by providing an efficient face-to-face, telephone, online and email service to members while adhering to service level standards and compliance.
Provide members with product and service information both on a reactive and proactive basis.
Support members to migrate to our Digital Channels to ensure they have the ability to self-serve if they so wish.
Payments provide administrative support for the processing of SEPA payments.
Member Records & Document Management Update member data in line with AML policy and ensure all interactions with members are accurately stored via the document management system.
Proactively participate in continuous training and development to provide the highest levels of service in quality and focus to members at all times.
Service members' accounts via electronic channels, responding to member emails in a professional and timely manner.
Foreign exchange order processing, reconciliation, and distribution.
Perform Teller operations face to face with members in banking hall, cash and cheque handling and processing over-the-counter transactions.
Service members account via electronic channels and assist members where required with digital on-boarding.
Completing loan applications over the phone General office administrative work.
The above list is not exhaustive and may be subject to change in line with the needs of the business.
Competencies Required: Excellent verbal and written communication skills with strong interpersonal skills.
Active listening skills to accurately respond to member queries.
Ability to apply policies and procedures with confidence and be accountable for actions taken.
Demonstrate strong analytical and numerical skills.
Good proficiency across the Microsoft suite.
Eager and willing to learn Strong priority, workload, and time management skills with good attention to detail.
Be Member focused and alignment with the ethos and values of St Raphaels Garda Credit Union.
Role Requirements: Previous financial service experience in a similar role or call centre experience would be desirable A 3rd Level qualification in a relevant discipline is desirable but not a prerequisite.
QFA qualification desirable (or actively working towards obtaining a qualification) in line with the Minimum Competency Code (MCC) set out by the Central Bank Successful candidates will be expected to meet the Central Bank Fitness & Probity standards Ability to work on own initiative and as part of a team Applications and cover letter on or before 5:00 p.m.
Sunday the 28th of September 2025 Shortlisting may apply and candidates will be short-listed based on information provided This Credit Union is regulated by the Central Bank of Ireland St Raphaels Garda Credit Union is proud to support a diverse and inclusive working environment.
Skills: Telephone Etiquette Customer Service Compliance
Client Service Associate
Posted 247 days ago
Job Viewed
Job Description
Please apply through the link provided or get in touch with Aoife Stokes at to schedule a confidential phone call.
customer support representative
Posted 3 days ago
Job Viewed
Job Description
We are looking for a customer-oriented service representative. will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities Customer Service Responsibilities list:- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Company Details
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Client Service Account Manager (Associate)
Posted 17 days ago
Job Viewed
Job Description
Client service account manager (associate)
Posted today
Job Viewed
Job Description
P.
Morgan Wholesale Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.
Job responsibilities Develops, maintains and broadens partnerships with Clients; understands Clients' business to predict their needs and provide appropriate solutions Becomes the Clients' trusted adviser Assists in developing and executing strategic Client plans Promotes use of self-service tools to reduce number of Client enquiries Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities Promotes sharing of experience and best practice across the Service team Participates in and support TS initiatives Identifies opportunities for product development and enhancement Develops internal partnerships (e.g.
Sales, Operations, Product, Technology) Identifies and escalate potential risk associated with Client activities Records all Client interactions (e.g.
calls, meetings, issues, proactive communications) Required qualifications, capabilities, and skills Excellent verbal and written communication skills Ability to work effectively under pressure whilst maintaining a professional manner Dual-ability to work effectively as both a team player and alone Demonstration of cultural sensitivity and awareness Proven negotiation skills Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines Ability to develop and mobilise internal networks and resources Ability to effectively use and manage multiple systems Client service and portfolio management experience Preferred qualifications, capabilities, and skills Knowledge and understanding of Payments products, processes and risk policies nice to have Second language is preferable (German/French/Italian/Spanish) About Us J.
P.
Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.
Our first-class business in a first-class way approach to serving clients drives everything we do.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Visit our FAQs for more information about requesting an accommodation.
About the Team J.
P.
Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments.
Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.
The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process click the Continue to Application or Login/Register to apply button below.
Irish Customer Support Specialist - Relocate to Bulgaria
Posted 19 days ago
Job Viewed
Job Description
Location: Sofia, Bulgaria
Language Requirements: Fluent Irish + English (B2)
Contract Type: Full-time, on-site (permanent with initial training)
Relocation Support: Available
Ready for an exciting next step? We're looking for Irish-speaking Customer Support Specialists to join an international team in Sofia. This role is perfect for those eager to launch their career, build valuable skills, and embrace a new cultural experience.
What youll do
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Deliver outstanding customer service via phone, email, and chat
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Understand and address user needs to ensure satisfaction
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Help with general inquiries, product support, and troubleshooting
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Collaborate with your team to provide a seamless customer experience
Who you are
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Fluent in: Irish
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Comfortable using English at a B2 level
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Strong communication skills and a positive, customer-focused mindset
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No prior experience requiredjust a willingness to learn and grow
What we offer
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Fully paid training to get you started ️
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Stable career path and development opportunities
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Attractive salary packages
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Private health insurance and access to 50+ benefits and services
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Supportive international environment , with referral bonuses
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Modern office in Sofia city center with gym, relaxation zones, and gaming areas
Why Sofia?
Bulgaria offers a compelling blend of high-quality city life and affordability. Sofia, in particular, shines as a modern hub at the foot of Vitosha Mountainperfect for both professional growth and outdoor pursuits. Enjoy rich cultural offerings, international communities, and a vibrant startup ecosystemall while living well within budget.
Apply now and start a remarkable journey to build your career and explore life in Sofia.