What Jobs are available for Service Personnel in Ireland?

Overview:

Embark on an exciting journey with our vibrant team as a Remote Customer Service & Support Specialist. This position is perfect for problem-solvers who excel at enhancing customer interactions and delivering excellent service. Join us to make a significant impact through top-notch service.

Key Duties:

• Address customer inquiries and concerns through phone, email, and live chat with empathy and expertise.
• Provide detailed information about our products, services, and pricing.
• Work closely with colleagues across various departments to ensure quick and effective resolution of customer issues.

Qualifications:

• 1-3 years of experience in customer service or a related field.
• Outstanding communication skills, including superb phone manners and clear articulation.
• Excellent multitasking abilities and the skill to stay organized in a fast-moving environment.
• Basic knowledge of cryptocurrencies, with comprehensive training provided.

Why You Should Apply:

If you're driven to positively influence customer relationships and thrive in a nurturing and inventive company, this role is tailor-made for you. We provide a dynamic workplace that fosters growth and makes a real difference. Are you ready to be a part of our team? Apply now

Blackwater Motors Forge Hill are recruiting a Full-Time Service Advisor. The role is based at Blackwater Motors in Forge Hill, Cork City and is a full -time role, we are moving to a 4 day week in which you will work the 39 hours over the 4 days with one mid week day off.

This role will report directly to the Service Manager and the duties are principally customer service focused.

Skills Required:

• Good communication skills
• Be a team player
• Ability to listen to instructions and ask questions when unsure
• Be interested in customer service
• Show good organizational skills
• Full driving license
• Customer service skills

Key Duties:

• Manage service/parts walk-in inquiries
• Set up jobs on dealer system, create job cards and invoice work
• Communicate and agree work to be carried out with customers
• Explain the work carried out on vehicles, ensuring customers fully understand the invoice
• Any other tasks as per the Service Manager.

Experience not essential as full training will be given.

Job Types: Full-time, Permanent, Apprenticeship

Pay: €28,000.00-€35,000.00 per year

Benefits:

• Bike to work scheme
• Company pension
• On-site parking
• Sick pay

Work Location: In person

Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn't otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare.

Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care.

Consensus leads the industry in data exchange solutions and we're only getting started With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators.

Now is the ideal time to join us in our mission to solve healthcare's biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it.

Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.

How You Will Impact The Organization…
We are looking for someone who will provide an excellent customer experience to all of our customers. Enthusiasm, passion and energy are critical attributes for the position. Prior experience in a call centre environment is not required, but customer service background and experience is essential.

The successful candidate will be responsible for dealing with existing and future eFax & Jconnect customers and will answer inquiries by phone and e-mail on topics such as login issues, account changes or set-up, technical and trouble-shooting issues, cancellation requests, product plans, billing inquiries and general customer support.

The value you will deliver…

• Support customers efficiently, accurately and in a professional manner by phone and email.
• Verify newly signed up accounts to activate based on compliance with geo-compliance regulations.
• Ensure that an amazing customer service is provided and escalate any issues or complaints.
• Responsible for retaining existing customers that are calling/emailing to cancel their service.
• Communicate and follow up with customers regarding their account inquiries raised.
• Develop & maintain knowledge of the company's products, services, policies and procedures.
• Contact customers from time to time to collect payment or update their payment methods.
• Report accurately on calls inbound & outbound, log and track details on company systems.
• Ability to learn and utilize information to assist and help you solve customer problems.
• Provide regular feedback (suggestions and improvements) to the team supervisor.
• The candidate must be fluent (verbal and written) in English & French
• Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

What You Will Bring To The Table…

• 1+ year minimum experience in a customer service background.
• Ability to work the required shift of the role 12:00pm - 9:00pm GMT
• Excellent communication skills (oral and written) in English & French
• Must be enthusiastic, friendly, professional, polite, and have a great attitude.
• Great soft skills – empathy, patience, being calm, positive, active listener etc.
• Previous customer service experience is a must (call center experience is an advantage).
• Must be enthusiastic, friendly, professional, polite, and have a great attitude.
• Great soft skills – empathy, patience, being calm, positive, active listener etc.
• Strong attention to detail, follow up skills and ability to multi-task.
• PC proficiency; Knowledge of MS Word, Excel and Outlook.
• Ability to work both independently and as part of a team.
• Must have reliable internet (partial reimbursement is available)

You will stand out if you also have…

• Call Center Experience

Additional Details…

• Location requirements: Fully remote within Ireland
• Schedule: 12:00pm - 9:00pm GMT
• Travel requirements: N/A
• Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time.
• Technology requirements: Reliable, high speed internet

The total compensation package for this position is negotiable and may also include annual performance bonus, ESPP, enhanced time off packages and benefits. This job doesn't have an expiration date and will remain open until a qualified candidate is hired.

We are not accepting agency submissions for this role.

Customer Service Representative

Location:
Ireland (Hybrid / On-site depending on business needs)

Department:
Customer Support / Client Relations

About the Role

We are looking for a proactive and friendly Customer Service Representative to provide high-quality support to our clients. You will handle customer inquiries, resolve issues in a timely manner, and ensure a positive experience across communication channels.

Key Responsibilities

• Assist customers via email, phone, and chat with professionalism and empathy
• Identify and resolve product or service issues efficiently
• Maintain accurate records of customer interactions
• Collaborate with internal teams to handle escalated concerns
• Provide feedback to improve service quality and customer satisfaction
• Follow company policies and communication standards consistently

Qualifications

• Experience in customer service or client-facing environments preferred
• Strong verbal and written communication skills
• Customer-focused mindset with patience and problem-solving ability
• Ability to multitask, prioritize, and work in a fast-paced setting
• Familiarity with CRM systems and support tools is an advantage

Why Join Us

• Hybrid flexibility based on business needs
• Supportive and team-oriented work environment
• Learning and career development opportunities
• Competitive compensation and performance recognition

Customer Service Representative

Location:
Ireland (Hybrid / On-site depending on business needs)

Department:
Marketing / Growth

Overview

We are seeking a Customer Service Representative who will support both marketing and growth initiatives by ensuring customers receive timely, accurate, and friendly assistance. The ideal candidate enjoys communication, problem-solving, and building rapport with customers in a fast-moving environment.

Key Responsibilities

• Engage with customers through phone, email, and chat to address questions and provide support

• Deliver product/service information clearly and confidently

• Document all interactions in CRM tools to maintain accurate records

• Gather feedback and insights from customer interactions to support the Marketing/Growth team

• Collaborate with internal teams to resolve complex inquiries and improve customer experience

• Assist in customer onboarding, guidance, and ongoing retention efforts

• Maintain service-level performance targets and professionalism at all times

• Identify opportunities to enhance satisfaction and strengthen customer loyalty

Qualifications

• Experience in customer service or customer-facing roles preferred

• Excellent written and verbal communication skills

• Ability to handle multiple inquiries efficiently and stay organized

• Strong problem-solving ability and customer-first mindset

• Comfortable working in a hybrid environment and adapting to business needs

• Familiarity with CRM or helpdesk software is a plus

What We Offer

• A collaborative and supportive workplace

• Career development opportunities within the Marketing/Growth function

• • Training and resources for personal and professional development

PennEngineering is a global leader in the manufacturing of specialty fasteners and provide quality, value added products and services to our customers from our manufacturing and technical facilities around the world.

We are now seeking a Customer Service Representative who wants to become part of a highly motivated team based in our Galway manufacturing plant.

Position Summary:

Reporting to the Customer Service Supervisor and Supply Chain Manager, the Customer Service Representative will execute the Customer Service and Sales function ensuring that all manufacturing products are distributed in line with Good Distribution Practices and company policies and procedures.

Essential Duties & Responsibilities:

• Deal directly with customers either by telephone or electronically.
• Respond promptly to customer inquiries.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Provide pricing and delivery information.
• Process orders, forms, applications and requests.
• Review and maintain customers open orders on a daily basis
• Direct requests and unresolved issues to the designated resource.
• Prepare and distribute customer activity reports.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.
• Team with Customers to build Pipelines and close opportunities.
• Route qualified opportunities to the appropriate Sales Manager for further development and closure.
• Launch new products as they come on stream.
• Manage Ship and Debit process.

Qualifications/Work Experience Required:

• The successful candidate will hold a Leaving Certification or equivalent and relevant certification/diploma.
• Minimum 1 year experience in a Customer Service role.
• Experience of and ERP system would be desirable
• Excellent working knowledge of Microsoft applications essential
• Excellent telephone manner and interpersonal skills.
• Positive attitude and proven problem solving skills.
• Accuracy and attention to detail is essential.
• Excellent organizational and prioritization skills.
• Must have the ability to work both independently and in a team environment
• Must be flexible with the ability to adapt to changes quickly and think conceptually
• Ability and flexibility to perform all other job-related and ad-hoc duties as required

Job Types: Full-time, Permanent

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Company Description

Snap is Ireland's leading print brand, recognized as Franchise of the Year 2024. With centers in Cork, Dublin, Limerick, Galway, Athlone and Castlebar, Snap offers a range of services beyond print, including design, signage, branded merchandise, and websites. From concept to completion, across any medium, Snap ensures comprehensive solutions to meet all client needs.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Cork. The Customer Service Representative will be responsible for managing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience on a day-to-day basis.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in enhancing Customer Experience and working as a Customer Service Representative
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks effectively
• Problem-solving skills and a customer-focused attitude
• Previous experience in a similar role is a plus
• High school diploma or equivalent; additional qualifications in customer service or a related field are beneficial

Job Title:
Customer Service Representative

Location:
Ireland

Job Description:

We are seeking a friendly and proactive
Customer Service Representative
to provide exceptional support to our clients. The ideal candidate will have strong communication skills, a problem-solving mindset, and a commitment to delivering a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with account management, product information, and service-related questions.
• Identify and resolve customer issues, escalating complex cases when necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure consistent and high-quality service delivery.
• Provide feedback and insights to improve customer experience and processes.
• Support the implementation of new customer service initiatives and policies.

Qualifications & Skills:

• High school diploma or equivalent; a Bachelor's degree in Business or related field is a plus.
• 1–3 years of experience in customer service or a client-facing role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office and familiarity with CRM systems is advantageous.
• Positive attitude, patience, and a customer-oriented mindset.

What We Offer:

• Competitive salary and benefits package.
• Hybrid or flexible working options within Ireland.
• Supportive and collaborative team environment.
• Opportunities for career growth and professional development.

Top Oil has a vacancy for a Customer Service Representative on a
fixed term contract (6 months)
. The position is based in our Drogheda Depot, located at Negrange Business Park, Donore Road. If you are customer service focused, motivated and enthusiastic and have strong attention to detail and multitasking skills and are looking for an opportunity to further your career, please apply

***Please note this is a fixed term contract for 6 months***

Primary Purpose of the Role:
To assist in the smooth running of the depot on a day-to-day basis by working primarily on the telephone on both inbound and outbound domestic calls. Responsibilities will include telesales and customer care, involvement in credit control phone calls and co-ordination with reps and drivers to ensure excellent customer service in all areas of the sale.

The Job:

Customers

• First point of contact on the phones ensuring all incoming calls are handled in an efficient manner
• Actively converting price quotation queries into sales
• Ensuring that all customer queries are dealt with and resolved
• Maintaining good relations with existing customers
• Database Management
• Ensuring on line order entry is the primary method of order entry
• Setting up new domestic customers while the customer is on the phone ensuring data is accurate and complete
• Checking customer pricing / customer balances while customers are on the phone

Business Generation

• Actively targeting lapsed customers on a daily basis
• Following up on sales calls that aren't converted first time
• Up selling to all customers in terms of drop size and products
• Actively taking part in initiatives to generate prospects
• Contacting commercial prospects via targeted phone campaigns in order to generate leads to assist the field sales team in increasing market share
• Increasing new customers by a targeted number per month

Credit

• Encouraging customers pay by credit card or COD for their domestic delivery
• Contacting customers by phone on a regular basis to collect outstanding amounts

Account Management

• Follow up with all new customers within one week to complete customer service audit
• Regular contact with key accounts to maintain good relations and create loyalty

Administration

• Carry out administration in relation to customer transactions including sales order entry, customer payments, credit collection
• Carry out cash & stock reconciliations and other admin duties on an as required basis

Other

• To complete ad hoc administration duties as required ensuring the smooth running of the depot

Relationship with other Jobs

• Operate, at all times, in a customer friendly and supportive way with both customers and staff.

Qualifications and Experience Required

• Minimum 2 years' experience in a customer focused role.
• Proven ability to meet and exceed targets
• Experience of working in within a telesales environment
• IT skills – proficient in Microsoft Excel
• Personal Characteristics, Knowledge & Skills
• Customer Service focused
• Motivated, proactive and enthusiastic
• Organisational and time management skills are essential
• Being courteous, professional and persistent

Top Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.