27 Service Providers jobs in Ireland
Specialist, Prime Client Services
Coinbase
Posted 15 days ago
Job Viewed
Job Description
Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As an Institutional Prime Client Services Specialist you'll join a high performing team of client servicing professionals whose performance is critical to Coinbase achieving its mission. You will serve as a subject matter specialist for Coinbase's institutional suite of products (Prime, Custody), providing premier client service and operations to our most valued institutional clients and coverage teams. Diligent, insightful, and have a bias towards action, you will play a crucial role in the success of the Institutional Operations Services organization as we help build the crypto economy.
The role goes beyond being the face of Coinbase for our top tier clients as team members are also expected to have a high level of system, product and crypto expertise to ensure client queries are managed autonomously within our exceeds client expectations client model.
*What you'll be doing (ie. job duties):*
* Serve as a product and service domain expert for Institutional clients across the lifecycle of the client relationship and activity on the platform.
* Operationalize new and existing policies, processes, and procedures related to the Client Services scope, ensuring alignment to risk and control requirements
* Navigate multiple channels, supporting our highest value customers and institutions on Coinbase's institutional products. Includes understanding and executing complex workflows across analytics, account maintenance and client management, incident and escalation management, billing and audit, reporting, allocations, cold storage and wallet management
* Serve as a key member of a global 24x7 operating model for Prime Broker Client Service and Operational support, balancing product expertise and client management. Direct client service and support to our global institutional clients across all tiers through phone, email and video calls in an articulate and insightful manner. Serve as Prime Service and Operational expert for Sales and Account Management directed queries
* Perform operational crypto/fiat movement, reporting activities, and wallet management on behalf of critical client relationships under the Middle Office as a Service function. Help large, complex institutional clients manage the nuances of crypto and the breadth of our product classes
* Set a high bar for support analysts within the organization by setting an example through performance and work ethic
* Facilitate prospect and client demo calls, serving as subject matter specialist on the Prime Broker suite of services and answering technical cryptocurrency related questions and application to institutional customers, playing a critical role in new business generation
* Leverage effective project management, conclusive prioritization, and efficient execution to deliver against job responsibilities
* Manage cross functional projects spanning multiple months with direct alignment to organizational OKRs
* Serve as the voice of the customer to internal teams including Program Management, Engineering and Product when surfacing bugs, incidents, and product feedback
*What we look for in you (ie. job requirements):*
* Motivated by Coinbase's mission and providing a seamless client servicing experience for our global institutional client base, while maintaining operational risk and controls
* Experience with high priority or institutional clients, compliance, trading, product support, payments, fraud, and/or other relevant client servicing and operational domains
* Understanding of cryptocurrency, global financial markets, and/or complex trading platforms with cryptocurrency client servicing experience a plus
* Minimum of 4 years plus in institutional client servicing role with direct contact to institutional clients, either traditional financial institutions support or crypto company client support.
* Experience with different channels of support, including voice, e-mail and/or chat
* Must work in a defined shift, as required by the business. Weekend support is required.
* Fantastic communication skills in order to operate across multiple departments, stakeholders, and clients
* Demonstrate ability to identify gap and drive change or suggest improvements
* Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization
*Nice to haves:*
* High level of proficiency in cryptocurrency and Coinbase products
Job #: P70855
*Pay Transparency Notice: *The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).
Pay Range:
EUR
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As an Institutional Prime Client Services Specialist you'll join a high performing team of client servicing professionals whose performance is critical to Coinbase achieving its mission. You will serve as a subject matter specialist for Coinbase's institutional suite of products (Prime, Custody), providing premier client service and operations to our most valued institutional clients and coverage teams. Diligent, insightful, and have a bias towards action, you will play a crucial role in the success of the Institutional Operations Services organization as we help build the crypto economy.
The role goes beyond being the face of Coinbase for our top tier clients as team members are also expected to have a high level of system, product and crypto expertise to ensure client queries are managed autonomously within our exceeds client expectations client model.
*What you'll be doing (ie. job duties):*
* Serve as a product and service domain expert for Institutional clients across the lifecycle of the client relationship and activity on the platform.
* Operationalize new and existing policies, processes, and procedures related to the Client Services scope, ensuring alignment to risk and control requirements
* Navigate multiple channels, supporting our highest value customers and institutions on Coinbase's institutional products. Includes understanding and executing complex workflows across analytics, account maintenance and client management, incident and escalation management, billing and audit, reporting, allocations, cold storage and wallet management
* Serve as a key member of a global 24x7 operating model for Prime Broker Client Service and Operational support, balancing product expertise and client management. Direct client service and support to our global institutional clients across all tiers through phone, email and video calls in an articulate and insightful manner. Serve as Prime Service and Operational expert for Sales and Account Management directed queries
* Perform operational crypto/fiat movement, reporting activities, and wallet management on behalf of critical client relationships under the Middle Office as a Service function. Help large, complex institutional clients manage the nuances of crypto and the breadth of our product classes
* Set a high bar for support analysts within the organization by setting an example through performance and work ethic
* Facilitate prospect and client demo calls, serving as subject matter specialist on the Prime Broker suite of services and answering technical cryptocurrency related questions and application to institutional customers, playing a critical role in new business generation
* Leverage effective project management, conclusive prioritization, and efficient execution to deliver against job responsibilities
* Manage cross functional projects spanning multiple months with direct alignment to organizational OKRs
* Serve as the voice of the customer to internal teams including Program Management, Engineering and Product when surfacing bugs, incidents, and product feedback
*What we look for in you (ie. job requirements):*
* Motivated by Coinbase's mission and providing a seamless client servicing experience for our global institutional client base, while maintaining operational risk and controls
* Experience with high priority or institutional clients, compliance, trading, product support, payments, fraud, and/or other relevant client servicing and operational domains
* Understanding of cryptocurrency, global financial markets, and/or complex trading platforms with cryptocurrency client servicing experience a plus
* Minimum of 4 years plus in institutional client servicing role with direct contact to institutional clients, either traditional financial institutions support or crypto company client support.
* Experience with different channels of support, including voice, e-mail and/or chat
* Must work in a defined shift, as required by the business. Weekend support is required.
* Fantastic communication skills in order to operate across multiple departments, stakeholders, and clients
* Demonstrate ability to identify gap and drive change or suggest improvements
* Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization
*Nice to haves:*
* High level of proficiency in cryptocurrency and Coinbase products
Job #: P70855
*Pay Transparency Notice: *The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).
Pay Range:
EUR
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com
This advertiser has chosen not to accept applicants from your region.
0
Client Services Manager Maintenance
Dublin, Leinster
Innovate Skillsource
Posted 2 days ago
Job Viewed
Job Description
Client Services Manager Maintenance
Location: Dublin
Our client is a trusted name in facilities and engineering services, delivering tailored maintenance and operational solutions to clients across a wide range of sectors. With a strong focus on compliance, reliability, and sustainability, they work to keep critical building systems performing at their best.
About the RoleThey are now looking to appoint a Client Services Manager Maintenance to oversee key client accounts and ensure seamless delivery of maintenance services. Based in Dublin, with some nationwide travel, this position combines technical oversight, client engagement, and contract management responsibilities.
Key Responsibilities-
Technical Oversight: Manage the operation and maintenance of key building systems, including HVAC, electrical, plumbing, medical gas, and other engineering infrastructure.
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Client Partnerships: Build and sustain strong client relationships, acting as the primary point of contact for service delivery and performance.
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Contract & Project Management: Lead planned and reactive maintenance works, manage asset registers, raise purchase orders, and ensure compliance with contract agreements.
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Service Delivery & SLAs: Monitor performance against service level agreements (SLAs), ensuring high standards of safety, efficiency, and quality are consistently achieved.
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Site & Client Engagement: Attend site visits and client meetings to review performance, address issues, and ensure smooth operations.
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Procurement & Commercial Development: Manage procurement processes, tendering, and sourcing while identifying opportunities to add commercial value within accounts.
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Team & Contractor Leadership: Provide guidance and support to in-house teams while managing external contractors, ensuring compliance with safety, insurance, and tax requirements.
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Compliance & Reporting: Maintain records, documentation, and reports to ISO9001:2015 standards with a focus on regulatory compliance and health & safety.
Essential:
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Minimum 5 years experience in a similar role within facilities management, building services, or maintenance.
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Strong technical background across mechanical, electrical, and building services systems.
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Proven track record in managing contracts, projects, and multi-disciplinary teams.
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Proficiency in Microsoft Office and maintenance management systems.
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Excellent problem-solving, communication, and negotiation skills with strong client-facing experience.
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Deep understanding of safety and compliance standards, including ISO9001:2015.
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Full clean driving licence.
We are seeking a proactive and commercially minded professional who thrives in fast-paced environments. You will be detail-oriented, self-motivated, and capable of balancing technical responsibilities with client and commercial priorities.
If you have a background in maintaining complex engineering systems and a passion for client service and operational excellence, this is an excellent opportunity to join a growing, high-performing team.
This advertiser has chosen not to accept applicants from your region.
1
Personal Lines Client Services Advisor
Dublin, Leinster
Talent Choice Limited
Posted 3 days ago
Job Viewed
Job Description
My client, an established insurance brokerage based in North Dublin, is hiring for a Personal Lines Client Services Advisor. This is a customer focused role, ideal for someone passionate about building relationships and delivering tailored insurance solutions. As a Personal Lines Insurance Client Services Advisor, you will play a key role in ensuring clients receive the highest level of service and expert advice across multiple product lines. You will handle inbound and outbound calls with existing and prospective clients, focusing on home and motor policy renewals, mid-term adjustments, claims and general policy queries. You will proactively support policyholders throughout the sales journey. The ideal candidate will be confident, personable, and focused on delivering excellent service with every interaction. This is an exciting opportunity to work in a fast-paced environment where your skills and expertise will be highly valued. Key Responsibilities - Engage with clients regarding their home and motor policy renewals, and/or any queries in relation to their policy. - Provide quotations for motor, home, marine, and travel insurance; advise on any mid-term alterations; handle claims queries and ensure timely premium payments. - Meet renewal and new business targets, while identifying cross-selling opportunities for other product lines. - Take full responsibility for your portfolio, delivering exceptional service and building strong client relationships. - Adhere to Central Bank regulations and company policies at all times. - Work closely with internal teams and insurers to deliver efficient, accurate outcomes for clients. Skills & Qualities: - Minimum 2 years' experience in Personal Lines insurance (home/motor/high net worth focused preferred but not essential). - Strong knowledge of the Irish Personal Lines market. - Excellent communication skills and a client-centric approach. - APA Personal, CIP, or Grandfathered and fully CPD compliant. - Proficiency in Relay/Applied Systems is a distinct advantage. - Ability to work both independently and as part of a team. - Well-organised with strong attention to detail and ability to manage deadlines. Why Join? - Be part of a well-established business with over five decades of industry expertise. - Ongoing professional development supported through CPD and certification pathways. - Collaborative and supportive team culture. - Client-centric values, focused on delivering top-tier customer service. What's on Offer? - Competitive salary & bonus structure for meeting targets - Flexible working hours - Modern office facilities - Free parking - Pension (after successful completion of probation) - Education support (after successful completion of probation) - Hybrid working (after successful completion of probation) Skills: CIP APA Personal Lines
This advertiser has chosen not to accept applicants from your region.
2
Tax Senior Manager Private Client Services
Dublin, Leinster
RSM Ireland Business Advisory Limited
Posted 10 days ago
Job Viewed
Job Description
Tax Senior Manager Private Client Services Dublin About RSM As one of the world's largest networks of audit, tax, and consulting firms, RSM is committed to delivering big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions - we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. RSM Ireland is one of the country's fastest growing advisory firms, specialising in the provision of audit, tax and consulting services to leading domestic and international mid-market clients. We are a key member of the RSM International network and work closely with over 65,000 colleagues in 820 offices, spanning over 120 countries. RSM International is the world's most rapidly growing accountancy network and currently ranked number six globally. When you join RSM you'll have a world of opportunity to build the career you want. It's your future. Own it at RSM. Our clients range from growth-focused entrepreneurial businesses through to leading multi-national organisations across many sectors and operating nationally and across borders. At RSM Ireland, we are embracing the hybrid working model and at present all our roles facilitate this. The Opportunity Due to our continued growth and ambitious plans for further expansion in Ireland, we have an exciting opportunity to add a Tax Senior Manager (Private Client Services) to our diverse and progressive tax team. The role will offer an environment for someone looking to accelerate their knowledge, skills, and development in a creative, entrepreneurial and supportive team, working with lots of fantastic clients along the way. This is a fantastic opportunity to join a growing team at an exciting part of its journey, working on a hybrid basis and reaping the rewards of being at home and in the office on a weekly basis. The variety of projects will challenge you every day, helping you expand your capabilities and grow professionally. You'll have plenty of opportunity to broaden your horizons and discover a culture that nurtures individuality and celebrates fresh thinking! The successful candidate will be: Building and maintaining relationships with a portfolio of clients and providing a high standard of client service, with a core focus on privately owned clients. Coordinating and collaborating with other RSM member firms on cross-border projects and business development initiatives. Managing the tax compliance obligations on a portfolio of private clients and leading the delivery of high-quality tax advisory services to those clients. Contributing to the operational management of the tax department, including leading key business development initiatives. Liaising with clients in a timely responsive manner, advising, researching, and resolving all relevant tax issues and technical matters on advisory assignments. Assisting partners with the build out and commercial management of the firms private clients portfolio and related services. Providing mentorship to junior staff, and work on attracting, developing, and retaining the best talent for the firm. The Person The ideal candidate will have the following skills and experience: ITI and/or ACA or ACCA qualified. At least 3 to 4 years' experience in a management role in a tax practice or industry. Experience in managing a private client portfolio with strong commercial expertise. Relationship management - ability to read situations and modify behaviour to build quality, diverse relationships. Demonstrate an ability to adapt to changing client and market needs, to contribute to new ideas and propose innovative solutions to problems. Strong technical skills to deliver private client tax advisory services. Experience in coaching and mentoring staff. Team player with strong communication & interpersonal skills. Strong Microsoft applications skills; Outlook, Teams, Excel, PowerPoint, and Word. #RSM is an equal opportunity employer. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Agent
Concentrix
Posted 1 day ago
Job Viewed
Job Description
Job Title:
Technical Support Agent
Job Description
We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!
This is a **fully remote role, however, only candidates residing in Northern Ireland can** **be considered,** in the event you are required to come to our hub in Belfast.
The role will require you to **commit to shifts between 2pm - 11pm, Wednesday to Sunday.** We offer a competitive salary of **£30,500 + benefits** !
You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with
+ Device, and performance support
+ Communicate troubleshooting steps effectively
+ Supporting with data and user deletion requests
+ Collaborate with engineers to provide tech resolutions
+ End-to-end ownership of customer support requests
+ Proactively gaining updates and communicating to the customer
**Requirements**
+ Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
+ Strong technical knowledge and practical understanding of web technologies
+ Advanced troubleshooting skills
+ Ability to communicate technical knowledge to non tech audience clearly
+ Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
+ Structured multitasking and prioritisation skills
+ Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
+ Collaborative interpersonal skills with experience working in a cross-functional team environment
**Preferred Qualifications**
+ Web based background or computer science qualifications
**Concentrix is an equal opportunity employer**
_We're_ _proudly_ _united as one_ _team, one company, globally._ _We're_ _committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
UK, Work at Home, Northern Ireland
Language Requirements:
English (Required)
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Technical Support Agent
Job Description
We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!
This is a **fully remote role, however, only candidates residing in Northern Ireland can** **be considered,** in the event you are required to come to our hub in Belfast.
The role will require you to **commit to shifts between 2pm - 11pm, Wednesday to Sunday.** We offer a competitive salary of **£30,500 + benefits** !
You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with
+ Device, and performance support
+ Communicate troubleshooting steps effectively
+ Supporting with data and user deletion requests
+ Collaborate with engineers to provide tech resolutions
+ End-to-end ownership of customer support requests
+ Proactively gaining updates and communicating to the customer
**Requirements**
+ Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
+ Strong technical knowledge and practical understanding of web technologies
+ Advanced troubleshooting skills
+ Ability to communicate technical knowledge to non tech audience clearly
+ Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
+ Structured multitasking and prioritisation skills
+ Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
+ Collaborative interpersonal skills with experience working in a cross-functional team environment
**Preferred Qualifications**
+ Web based background or computer science qualifications
**Concentrix is an equal opportunity employer**
_We're_ _proudly_ _united as one_ _team, one company, globally._ _We're_ _committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
UK, Work at Home, Northern Ireland
Language Requirements:
English (Required)
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Manager
Cork, Munster
NetApp
Posted 3 days ago
Job Viewed
Job Description
**Job Summary**
The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products. This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues. The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management, Engineering, Support Account Managers and Sales in order to drive operational excellence within support.
**Key Responsibilities**
_A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for_
· Resolving customer problems that come in via the telephone, the web, chat or AutoSuppor
· Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
· Creating new knowledgebase articles to capture new learnings for reuse throughout the center.
· Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
· Responding to situations where NetApp product support has been unable to solve customer's technical issues.
· Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs
**Job Requirements**
· Excellent written and verbal communication skills.
· Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations.
· A clear understanding of the product development cycle, technical requirements and project management.
· Experience and understanding of Storage Hardware, Software, Cloud and Virtualization technology
· A strong understanding of concepts related to computer architecture through implementation.
· A demonstrated ability to function successfully as a leader.
· Responsibility & Interaction
· This position is responsible for managing many tasks within a large group or department.
· Align local targets to business goals
· The potential impact of decisions made by this individual will be mostly operational.
· This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.
· This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.
· Utilizes people skills and available manager tools to positively impact the development of your team within their role and career.
· This individual must demonstrate favorable results through providing leadership to function.
_Related Experience Desire_
· A minimum of 1 to 5 years of experience as a people leader is required.
· Demonstrated ability to manage multiple projects is required.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products. This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues. The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management, Engineering, Support Account Managers and Sales in order to drive operational excellence within support.
**Key Responsibilities**
_A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for_
· Resolving customer problems that come in via the telephone, the web, chat or AutoSuppor
· Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
· Creating new knowledgebase articles to capture new learnings for reuse throughout the center.
· Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
· Responding to situations where NetApp product support has been unable to solve customer's technical issues.
· Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs
**Job Requirements**
· Excellent written and verbal communication skills.
· Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations.
· A clear understanding of the product development cycle, technical requirements and project management.
· Experience and understanding of Storage Hardware, Software, Cloud and Virtualization technology
· A strong understanding of concepts related to computer architecture through implementation.
· A demonstrated ability to function successfully as a leader.
· Responsibility & Interaction
· This position is responsible for managing many tasks within a large group or department.
· Align local targets to business goals
· The potential impact of decisions made by this individual will be mostly operational.
· This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.
· This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.
· Utilizes people skills and available manager tools to positively impact the development of your team within their role and career.
· This individual must demonstrate favorable results through providing leadership to function.
_Related Experience Desire_
· A minimum of 1 to 5 years of experience as a people leader is required.
· Demonstrated ability to manage multiple projects is required.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer
Cork, Munster
NetApp
Posted 4 days ago
Job Viewed
Job Description
**Job Summary**
We are looking for an experienced technical support specialist who excels in diagnosing and troubleshooting complex software and network systems, providing top-tier assistance through various channels. The ideal candidate should be skilled in addressing escalated issues, collaborating with engineering teams, and enhancing products. Proficiency in customer installation, training, and knowledge base management is essential, along with a dedication to fostering positive customer relationships in a technical environment.
**Job Requirements**
+ Good understanding of:
- Storage concepts and infrastructure
- Database principles, (mysql)
- Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)
- Windows and Linux Operating Systems
+ Basic understanding of
- Hypervisor (Hyper-v/VmWare)
- Remote authentication methodology (LDAP, SAML etc)
- Data protection and backups
- Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
- RestAPI methodology
+ Knowledge of the following technologies will be considered an asset
- OnCommand products suite
- NetApp Storage System operating systems such as Data ONTAP
- Scripting or programming languages such as Python, JAVA, Perl, etc.
- The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
- NetApp High-Availability (HA) technology
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
- Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology
**Your Profile**
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
+ 2+ years of experience in a relevant technical support role
+ Good written and verbal communication skills in both German, Italian or Hebrew(B2+) and English
+ Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
+ Ability to follow standard engineering principles and practices
+ Creative approach to problem solving
+ Fluent in English + any of the following languages: German, Italian, or Hebrew
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
We are looking for an experienced technical support specialist who excels in diagnosing and troubleshooting complex software and network systems, providing top-tier assistance through various channels. The ideal candidate should be skilled in addressing escalated issues, collaborating with engineering teams, and enhancing products. Proficiency in customer installation, training, and knowledge base management is essential, along with a dedication to fostering positive customer relationships in a technical environment.
**Job Requirements**
+ Good understanding of:
- Storage concepts and infrastructure
- Database principles, (mysql)
- Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)
- Windows and Linux Operating Systems
+ Basic understanding of
- Hypervisor (Hyper-v/VmWare)
- Remote authentication methodology (LDAP, SAML etc)
- Data protection and backups
- Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
- RestAPI methodology
+ Knowledge of the following technologies will be considered an asset
- OnCommand products suite
- NetApp Storage System operating systems such as Data ONTAP
- Scripting or programming languages such as Python, JAVA, Perl, etc.
- The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
- NetApp High-Availability (HA) technology
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
- Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology
**Your Profile**
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
+ 2+ years of experience in a relevant technical support role
+ Good written and verbal communication skills in both German, Italian or Hebrew(B2+) and English
+ Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
+ Ability to follow standard engineering principles and practices
+ Creative approach to problem solving
+ Fluent in English + any of the following languages: German, Italian, or Hebrew
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Representative
Cork, Munster
Proofpoint
Posted 8 days ago
Job Viewed
Job Description
About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
**Company overview**
Proofpoint is one of the fastest growing publicly listed cyber security firms globally (multiple Gartner MQ and Forrester Wave leader), protecting Social Media, Cloud applications, mobile apps and Email channels.
People are at the heart of our award-winning line-up of cybersecurity solutions, and the people who work here are the key to our success. We're customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today's biggest threats.
**The Role**
We are seeking a **_Technical Customer Support Specialist_** to join our team in a hybrid work environment.
**Do you have a passion for educating customers on technology solutions?**
Here in Proofpoint's Customer Support team, we take pride in delighting & empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success.
**Do you have the need for speed?**
As our customer base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at multi-tasking and prioritizing.
**Ever spend time learning something new, just because you were curious?**
As part of a quickly expanding support team, we each have the opportunity to become subject matter experts! We value someone who can learn independently and quickly.
**Have a desire to work independently AND part of a team?**
We also believe it's important to have demonstrated the ability to work independently or part of a team. While most the work we do is independent, we work as a team to meet the needs of all of our customers using collaborative techniques with others on the team.
**Your day to day**
+ Ensure high quality customer service and technical troubleshooting to both internal (Proofpoint Employees) and external customers (Administrators)
+ Proactively research and integrate product changes into daily support process
+ Maintain a consultative approach to customer support and program implementation
+ Act as an intermediary between customers & internal teams to resolve escalated & technical issues
+ Maintain the customer-facing knowledge-base documentation
+ Perform other duties as assigned
**What you bring to the team**
+ Bachelor's degree in a technology-related program, or an equivalent combination of education and work experience in a customer support role required, preferably supporting a SaaS product
+ Experience troubleshooting browsers, networks, and general HTML is an added bonus
+ Must enjoy the rewards and challenges of a large dynamic, collaborative group
+ Adaptive skills, learns quickly, asks questions, and solves and resolves independently
+ High energy, confidence, and enthusiastic attitude for customer support
+ Demonstrate innate customer care with strong verbal and written communication skills
+ Demonstrate smart decision making with attention to detail
+ Ability to identify resources and achieve exceptional customer satisfaction
**Why Proofpoint**
We are wholly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a pioneer in next-generation cybersecurity - and why more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT #AB1
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: (Remote options, hybrid schedules, flexible hours, etc.).
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
**Company overview**
Proofpoint is one of the fastest growing publicly listed cyber security firms globally (multiple Gartner MQ and Forrester Wave leader), protecting Social Media, Cloud applications, mobile apps and Email channels.
People are at the heart of our award-winning line-up of cybersecurity solutions, and the people who work here are the key to our success. We're customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today's biggest threats.
**The Role**
We are seeking a **_Technical Customer Support Specialist_** to join our team in a hybrid work environment.
**Do you have a passion for educating customers on technology solutions?**
Here in Proofpoint's Customer Support team, we take pride in delighting & empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success.
**Do you have the need for speed?**
As our customer base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at multi-tasking and prioritizing.
**Ever spend time learning something new, just because you were curious?**
As part of a quickly expanding support team, we each have the opportunity to become subject matter experts! We value someone who can learn independently and quickly.
**Have a desire to work independently AND part of a team?**
We also believe it's important to have demonstrated the ability to work independently or part of a team. While most the work we do is independent, we work as a team to meet the needs of all of our customers using collaborative techniques with others on the team.
**Your day to day**
+ Ensure high quality customer service and technical troubleshooting to both internal (Proofpoint Employees) and external customers (Administrators)
+ Proactively research and integrate product changes into daily support process
+ Maintain a consultative approach to customer support and program implementation
+ Act as an intermediary between customers & internal teams to resolve escalated & technical issues
+ Maintain the customer-facing knowledge-base documentation
+ Perform other duties as assigned
**What you bring to the team**
+ Bachelor's degree in a technology-related program, or an equivalent combination of education and work experience in a customer support role required, preferably supporting a SaaS product
+ Experience troubleshooting browsers, networks, and general HTML is an added bonus
+ Must enjoy the rewards and challenges of a large dynamic, collaborative group
+ Adaptive skills, learns quickly, asks questions, and solves and resolves independently
+ High energy, confidence, and enthusiastic attitude for customer support
+ Demonstrate innate customer care with strong verbal and written communication skills
+ Demonstrate smart decision making with attention to detail
+ Ability to identify resources and achieve exceptional customer satisfaction
**Why Proofpoint**
We are wholly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a pioneer in next-generation cybersecurity - and why more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT #AB1
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
- Competitive compensation
- Comprehensive benefits
- Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
- Flexible work environment: (Remote options, hybrid schedules, flexible hours, etc.).
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We can't wait to hear from you!
Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
Our BRAVE Values:
At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.
We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.
We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.
This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one.
Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Engineer
Cork, Munster
NetApp
Posted 13 days ago
Job Viewed
Job Description
**Job Summary**
As a Technical Support Engineer - German Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Your Profile**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in German language (B2 level)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
As a Technical Support Engineer - German Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Your Profile**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in German language (B2 level)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Scientist
Abbott
Posted 16 days ago
Job Viewed
Job Description
**About Abbott**
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Abbott in Ireland**
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
**Abbott Ireland Diabetes Care Division Donegal**
The Abbott Diabetes Care division based in Donegal Town manufactures FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre system.
**Major Responsibilities**
+ Plan, implement and lead complex Technical projects including validation activities and product/process improvements supporting Sensor Projects. Responsible for writing up/reviewing the results and conclusions accurately and on time.
+ Support the development and roll out of technical trials / characterization studies.
+ Contribute to analytical development through design and execution of experiments, data analysis and communication of conclusions through presentations and reports.
+ Coordinate and contribute to the design of SOPs, test methods, protocols, specifications and validation documentation (IQ/OQ/PQ).
+ Plan, implement & lead analytical method transfers, optimization, and validation
+ Executes experiments; participates in experimental design and utilizes DOE where appropriate.
+ Participates in the planning and execution of raw material, components, and vendor qualification or alternate supplier analytical qualification studies.
+ Provides analytical testing support for manufacturing process validation.
+ Seek opportunities for significant, process or product improvements; considering CQAs, critical process parameters, and product performance characteristics.
+ Develop and maintain project timelines and provide updates and feedback to leadership.
+ Ensures prompt attention of the Technical Lead areas of risk, which might have an adverse effect on product and/or safety.
+ Data management, trending and reporting of product performance and other business measures.
+ Ability to interpret data, discuss findings and resolve complex analytical problems.
+ Recognize adverse trends and emerging issues. Propose and implement solutions to internal and external issues.
**Education & Competencies**
+ A Bachelor of Science degree or higher in a relevant Chemistry, Physics or Life Science discipline. Knowledge of good laboratory practices, cGMP practices, USP methodology, FDA, ICH, OSHA, and DEA regulations, and MSDSs
+ Experience and knowledge of analytical chemistry is a distinct advantage i.e. HPLC and UV-Vis, GC, FTIR and Dissolution apparatus.
+ Experience and knowledge of Analytical validation and method transfers is is a distinct advantage.
+ Self-motivated and significant project experience with an ability to influence others are essential.
+ Excellent communication / interpersonal skills.
+ A minimum of 2 years experience in medical device industry is required.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Abbott in Ireland**
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
**Abbott Ireland Diabetes Care Division Donegal**
The Abbott Diabetes Care division based in Donegal Town manufactures FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre system.
**Major Responsibilities**
+ Plan, implement and lead complex Technical projects including validation activities and product/process improvements supporting Sensor Projects. Responsible for writing up/reviewing the results and conclusions accurately and on time.
+ Support the development and roll out of technical trials / characterization studies.
+ Contribute to analytical development through design and execution of experiments, data analysis and communication of conclusions through presentations and reports.
+ Coordinate and contribute to the design of SOPs, test methods, protocols, specifications and validation documentation (IQ/OQ/PQ).
+ Plan, implement & lead analytical method transfers, optimization, and validation
+ Executes experiments; participates in experimental design and utilizes DOE where appropriate.
+ Participates in the planning and execution of raw material, components, and vendor qualification or alternate supplier analytical qualification studies.
+ Provides analytical testing support for manufacturing process validation.
+ Seek opportunities for significant, process or product improvements; considering CQAs, critical process parameters, and product performance characteristics.
+ Develop and maintain project timelines and provide updates and feedback to leadership.
+ Ensures prompt attention of the Technical Lead areas of risk, which might have an adverse effect on product and/or safety.
+ Data management, trending and reporting of product performance and other business measures.
+ Ability to interpret data, discuss findings and resolve complex analytical problems.
+ Recognize adverse trends and emerging issues. Propose and implement solutions to internal and external issues.
**Education & Competencies**
+ A Bachelor of Science degree or higher in a relevant Chemistry, Physics or Life Science discipline. Knowledge of good laboratory practices, cGMP practices, USP methodology, FDA, ICH, OSHA, and DEA regulations, and MSDSs
+ Experience and knowledge of analytical chemistry is a distinct advantage i.e. HPLC and UV-Vis, GC, FTIR and Dissolution apparatus.
+ Experience and knowledge of Analytical validation and method transfers is is a distinct advantage.
+ Self-motivated and significant project experience with an ability to influence others are essential.
+ Excellent communication / interpersonal skills.
+ A minimum of 2 years experience in medical device industry is required.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
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