56 Service Representative jobs in Ireland

We are currently seeking an experienced Customer Service Representative to join a well-known company based in Co. Limerick. This is a permanent, office-based role offering a competitive salary package. In addition, the position includes attractive benefits such as company pension, health insurance, and employee discounts on various company services. Responsibilities: Dealing directly with customers, both face-to-face and over the phone. Answering customer queries promptly and effectively. Accurate and efficient data entry into relevant systems. Responding to inbound customer calls/emails within agreed service levels. Contributing to process improvements where possible. Recording customer interactions and transactions. Working as part of a team to achieve high customer satisfaction. Requirements: Previous experience in a Customer Service or Call Centre role. Proficient IT skills, particularly with Microsoft Office. Ability to work well within a multi-skilled team. The ideal candidate: Will have a flexible approach to work and the ability to manage multiple priorities in a fast-paced environment. Will be capable of working in a demanding, front-line service role as part of a client-focused team. Will be committed to high levels of client service and continuous process improvement. Will have strong PC skills, including thorough knowledge of MS Word and Excel. Will demonstrate excellent numeracy skills, attention to detail, strong organisational skills, and the ability to work independently and proactively. Will have strong interpersonal skills and an excellent telephone manner. Will possess outstanding verbal and written communication skills, along with a high degree of professionalism, drive, and enthusiasm. To apply: Please email your CV to or call Jake on for further details. Skills: Communicating with Customers Customer Service Administration Customer Service

**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 40-hour week over 4 days and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

ACCPRO are working with a global equipment provider to recruit for a French speaking Customer Service Representative. 9-month contract, 5 days a week onsite in the North Dublin office. Immediate start. Responsibilities: Act as the first point of contact for customers via phone, email, and other communication channels. Handle incoming customer inquiries and provide accurate information regarding products, orders, and services. Manage order processing from entry to delivery, ensuring accuracy and timely execution. Coordinate with internal departments (Sales, Logistics, Finance) to resolve issues quickly and effectively. Maintain accurate customer records and documentation in line with company policies. Support administrative tasks, including data entry, reporting, and updating systems. Escalate and follow up on complex issues to ensure customer satisfaction. Requirements: Fluent in French and English (spoken and written). Strong administrative and organisational skills with attention to detail. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new systems quickly. Ability to work under pressure and prioritize tasks effectively. Previous experience in order management or a similar role is highly advantageous. Candidates must possess valid and unrestricted work authorisation for Ireland at the time of application. Unfortunately, we are unable to provide visa sponsorship for this role. Skills: Customer Service Administration Order Management French

Overview: Our client, a recognised leader in the global aviation industry, is renowned for delivering exceptional service and operational excellence across its international network. With a strong commitment to innovation, customer satisfaction, and employee development, They are now seeking a Customer Service Representative / Team Leader to join their team a fantastic opportunity to build your career in a high-performance, customer-focused environment. The Role: The Customer Service Team Leader will be responsible for leading, motivating, and developing a team of customer service representatives to ensure they provide high-quality service to our customers. The ideal candidate will possess excellent leadership skills, a strong customer service background, and the ability to drive performance and achieve team goals. Job Functions & Responsibilities: Lead, manage, and support a team of customer service representatives, fostering a positive and productive work environment. Monitor team performance, provide regular feedback, and conduct performance reviews. Develop and implement strategies to improve customer service processes and enhance customer satisfaction. Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution. Collaborate with other departments to ensure seamless service delivery and address any issues affecting customer satisfaction. Stay up-to-date with industry trends and best practices to continuously improve our customer service offerings. Support on identification of product portfolio fit with existing or new products. Ensure close communication with Stakeholders in the company (e.g. quality, finance, operations) and globally (Sales and Fulfilment) Person Specification: The candidate should essentially fulfil the following requirements: Third level education in Business, Management, or related field Proven experience in a customer service focus role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to handle escalated issues with professionalism and tact. Proficient in using MS Office & ERP software. Strong analytical skills and the ability to interpret data to drive performance improvements. Ability to work in a fast-paced environment and adapt to changing priorities. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Skills: CRM & ERP Systems Data Analysis & Reporting Leadership & Performance Management

Customer Service Representative (French) Our client, a leading manufacturing company based in Kilkenny City are currently seeking an experienced French speaking Customer Service Representative to join their team. Reporting to the Customer Service manager and based at their European Head Office in Kilkenny, the Customer Service representative will be a people person first and foremost. Duties: Serving Customers by answering product and service questions Resolving product or service problems by clarifying the customers issues, determining the cause of the problem and explaining the best solution to resolve the problem, following up to ensure resolution. Contributes to team effort by accomplishing related results as needed Processes Customer Orders sent through fax, e-mail or phone. Contacts customers to ascertain data omitted on orders Prepares and forwards preliminary paperwork to returns and replacements on problem orders not received. Maintains liaison with other departments for order completion Writes up order, mails catalogues, samples, price quotations and similar data to customers as required. Performs other duties as assigned by supervisor Is capable of using visual and spatial skills for resolving technical queries Requirements: 2+ years experience in a similar role Technical customer facing experience an advantage Fluent French and English speaker Demonstrates ownership and initiative capabilities Strong verbal and written communication skills Ability to deal with conflict. Ability to operate under pressure. Attention to detail in reporting and administration For additional information and a confidential discussion on this and similar opportunities contact: Gemma Butler All applications will be dealt with in the strictest confidence and your CV will never be released without your prior approval. Job Ref Number: 13183 #ORjobs Skills: Call centre Customer Service Inbound Customer Service French

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
+ This is a hybrid role, requiring the successful candidate to attend our Tralee office.
+ Current hours of support begin at 7am through until 10pm Monday - Friday, working 7.5 hours each day on a shift rotation basis which changes each week.
+ Occasional, planned, Saturday weekend work.
**Role Description**
We are currently looking for an IT Helpdesk Representative to join an energetic Global team in our Tralee office. The successful candidate will report to the Helpdesk Team Lead in the Tralee office. The overall role is to provide high-end quality customer service to our end-users located in North America and EMEA, assisting them their IT related issues and queries.The ideal candidate will be diligent, reliable, quick to learn and calm under pressure with a logical, methodical and accurate approach to troubleshooting issues and supporting the business. Ability to take direction as part of a team and confident to apply themselves individually in line with team ethos. Excellent observation skills, telephone skills and communication both verbal and written are vital.The individual will participate in the daily administrative details and will possess a process-oriented mind set. This role requires effective communication skills and will liaise with all levels across the company. The role involves working as part of a team in a Multinational Financial Services Company. Current hours of support begin at 7am through until 10pm Monday - Friday, working 7.5 hours each day on a shift rotation basis which changes each week. Occasional, planned, Saturday weekend work. We are a global support team and are open for business as usual for other regions during our bank holiday dates.
**General Duties and Responsibilities:**
+ Providing internal end user support through various channels (Phone, Teams, Service Now)
+ Taking IT related calls from end users
+ Managing a Self-Service ticket queue
+ Logging & managing these tickets through to resolution
+ Supporting the Major Incident process
+ Primary IT Contacts for the business
+ Work with and support ad-hoc IT initiatives / projects
+ Prepare and update Knowledge Articles as required
+ Supporting Application teams with their Projects, queries and issues
+ Supporting during build and test weekends during the year (Scheduled test weekends)
+ On Call Rotation (Weekend)
+ On Site Desktop Support
+ IT Asset Management
+ Working with teams on process improvement (lean) ideas and assisting with automation to reduce manual work.
**Essential Skills**
+ Able to grasp new concepts quickly and efficiently
+ Willingness to learn
+ Highly self-motivated and ability to work on own initiative as well as under direction
+ Excellent attention to detail and proven analytical and problem-solving abilities
+ Experience working in a team-oriented, collaborative environment
+ Experience in working in a fast-paced environment, using multiple systems for their current role
+ Excellent written and oral communication skills including strong technical documentation expertise
+ Strong customer service orientation
+ Good interpersonal skills including empathy with users, active listening, patience and understanding
+ Ability to effectively prioritise and execute tasks in a high-pressure environment
**Role Objectives: Expertise**
Demonstrate understanding of device reporting tools to aid in issue triage and identification. Display familiarity with the functionality of user applications to understand where issues may occur. Possess knowledge of end-user hardware to be able to repair and replace faulty components. Show familiarity with the reporting tools and procedures for various back-end systems to aid in the creation and running of periodic reviews.
**Desirable Experience**
+ Previous IT Helpdesk experience and/or call centre experience.
+ Knowledge of ITIL service delivery best practices
+ Citrix/virtual environments.
+ Windows 11
+ Service Now
+ An understanding of MS Office applications/O365
+ An understanding of Active Directory
+ Remote Support Tools
+ Troubleshooting Hardware issues
+ Knowledge of Apple Mac/iPad a plus
+ iPhone user support
+ Foreign language skills (French, German, Japanese) a plus.
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at

Make a Difference. Every Day. Are you passionate about helping people? Do you thrive in a fast-paced, rewarding environment? Then a career as an Insurance Sales and Service Representative at our client's customer engagement centre could be the perfect fit! As an Insurance Sales and Service Representative, you'll be at the heart of our mission, making a real difference in the lives of others every single day. You'll be the go-to resource for our members, providing solutions for their insurance needs while they are overseas, ensuring they feel secure and satisfied. What you'll do: ? Provide expert support and guidance to our members via phone ? Find creative solutions to complex issues and ensure a positive member experience. ? Collaborate with a team of dedicated professionals all working towards a common goal. ? Contribute to a culture of excellence recognised by leading industry awards: ? #23 Fortune's World's Most Admired Companies (2024) ? Forbes Customer Experience All Stars (2024) ? #4 Forbes Best Customer Service (2024) What you'll get: ? The satisfaction of knowing you're making a real difference in people's lives ? A fast-paced dynamic work environment where you will constantly learn and grow. ? The opportunity to be part of a team that values collaboration and mutual success. ? The chance to work for an organisation consistently recognized for its exceptional service and employee culture Responsibilities: ? Provide exceptional customer service, addressing member requests, conducting research, and resolving disputes efficiently and effectively. ? Build strong member relationships by gathering information, identifying life events, assessing needs, and presenting the benefits of the organisation's products. ? Proactively identify and suggest appropriate insurance products to meet member needs ? Achieve sales and service targets while adhering to US and International regulatory compliance guidelines and procedures ? Capture and document relevant business information accurately and in a readily retrievable manner ? Understand and apply risk management principles within the scope of the role, utilising organisational resources and adhering to policies and procedures. ? Actively participate in personal and professional development, responding positively to feedback and overcoming challenges. ? Escalate systemic issues impacting member satisfaction. Education: ? Leaving Certificate or equivalent Required: ? Experience multitasking in a Windows operating system environment ? Excellent business English communication skills (oral and written). ? Ability to work effectively in a fast-paced environment Preferred: ? Customer contact experience in an insurance sales and service call centre Skills and Abilities: ? Service Excellence: Proven ability to provide exceptional customer service, exceeding member expectations ? Member Focus: Demonstrated understanding of the needs of the organisation's personnel and their families. ? Ability to proactively identify and address both expressed and unexpressed needs ? Problem-Solving: Strong analytical and critical thinking skills to effectively resolve member issues and identify opportunities ? Product Knowledge: Comprehensive understanding of the organisation's European insurance products and the ability to articulate their features and benefits persuasively. ? Sales Closing: Proven ability to effectively close sales and secure agreements. ? Communication: Excellent verbal and written communication skills; ability to adapt communication style to diverse member needs ? Risk Management: Basic understanding of risk management principles and their application in a business setting. ? Self-Development: Commitment to continuous learning and professional growth Benefits: ? Company Pension ? Life Assurance ? Income Protection ? Medical insurance ? Recognition program ? Wellness Account. Other: Background screening and full conflict of interest disclosures are required as part of the recruitment process Ready to join a team that's committed to excellence? Apply now and start making a difference! Benefits: Work From Home Pension Fund Medical Aid / Health Care

Field Service Representative (Refrigeration) is required by CareerWise Recruitment for our Dublin based client. They require experience in service, maintenance & commissioning of all types of water chiller plant, AHUs, unitary air-conditioning systems a major advantage as transitioning to an office-based position from Field service. This job would be based in the Dublin (Clondalkin) office. THE ROLE: This role would include producing quotes in support of the sales team, and some office-based admin work. Full Driving Licence required as from time to time this role would require the technicians to attend site. REQUIREMENTS: Previous experience as a Refrigeration Technician in HVAC business. Project Management qualification or experience Excellent phone and people skills as well as Effective communication skills both oral and written Strong Technical Bias to problem solving Ability to work under pressure Ability to work confidently and efficiently with Microsoft Word, Outlook, PowerPoint, Excel & Access to produce correspondence and documents and to maintain presentations, records, spreadsheets, and databases Highly client-driven and initiative-taking with Commercial acumen Flexibility and pragmatism in respect of the demands of the role and the seasonal nature of the business. Please call Tom Devaney today for further information on or email: CareerWise Recruitment (In Search of Excellence) Established in 1999, CareerWise Recruitment specialises in recruitment of management and technical professionals for the life sciences, ICT, engineering, food and agri sectors. We operate out of multiple locations in Ireland and have offices in Cork, Shannon, Galway, Mayo and Dublin. By applying for this position, you are consenting to allow CareerWise Recruitment to process and retain your data in accordance with our Privacy Policy, contained on our website for the purposes of providing career opportunities. CareerWise Recruitment accepts that you do not wish your personal data, including your CV, to be forwarded to any client company without your prior consent and gives an absolute assurance that this wish will always be respected. Please feel free to contact us if you have any queries or wish to withdraw or amend your consent. Skills: Field Service Representative Refrigeration Engineer Refrigeration Technician

**What Customer Service Operations contributes to Cardinal Health**
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
**Work Schedule:** Monday - Friday day shift, including a hybrid work model
**Responsibilities**
The Customer Service agent is responsible for maintaining a positive experience for our customers. The role will partner closely with our internal regional Commercial teams, Operations, supply chain, and other Order-to-Cash functions to ensure that customers receive the right product at the right time, at the right price, and following the appropriate customer requirements. The role is responsible for implementing the processes critical to manage the business accurately and efficiently.
+ The Customer Service agent will act as the point of contact on a day today basis, owning the operational relationship with the customer and their duties will include:
+ Daily processing of orders in an accurate manner
+ Responding to customer queries via email and telephone in a timely manner and to the highest standard with an aim to resolve completely first time.
+ Resolving order, shipping, returns, credits & invoice queries
+ Dealing with customer complaints, escalating to management as appropriate.
+ Reviewing daily reports for customer allocations, blocked orders etc. ensuring shipment in line with the committed lead time.
+ Investigating and processing returns orders, credits & invoice queries.
+ Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
+ Responds to inquiries from internal customers, such as commercial and other supply chain teams, regarding order tracking information as well as on-hold, back order and high priority statuses.
+ Establish strong working relationships with commercial team, OTC provider and other client functions required to provide a consistent, quality customer experience.
+ Provide ongoing feedback to drive efficiencies by identification of process gaps and bottlenecks at a customer level.
+ Ensure discrepancies are resolved in a timely manner and provide visibility to the management team to identify root causes so that these can be addressed.
+ Ensure compliance with all relevant guidelines and controls - legal, regulatory and other country or customer specific requirements.
**Qualifications and Experience**
+ Education: Some third level preferred or similar experience preferred
+ Languages: Fluency in English and Dutch required
+ 1-2 years' experience in a Customer Service / Order Management role
+ Strong team member, building an environment of trust and inclusivity.
+ Solution orientated and ability to work on own Initiative.
+ Operates in a collaborative mindset.
+ Communication skills with strong interpersonal skills including active listening.
+ Strong attention to detail
+ Ability to multi-task and adapt in a fast and dynamic organization.
+ Demonstrated passion for excellence with respect to treating and caring for the customers.
+ SAP system knowledge and familiarity with order management processes preferred.
**What is expected of you and others at this level**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
**The Company**
Headquartered in Dublin, Ohio, Cardinal Health (NYSE: CAH) is a health care services company that improves the cost-effectiveness of healthcare. As the business behind healthcare, Cardinal Health helps pharmacies, hospitals and ambulatory care sites focus on patient care while reducing costs, improving efficiency and quality, and increasing profitability. Cardinal Health is an essential link in the healthcare supply chain, providing pharmaceuticals and medical products to more than 100,000 locations each day and is also the industry-leading direct-to-home medical supplies distributor. The company is a leading manufacturer of medical and surgical products, including gloves, surgical apparel and fluid management products. Ranked #14 on the Fortune 500, Cardinal Health employs more than 40,000 people worldwide.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (