638 Service Specialist jobs in Ireland

About Avoca

Avoca is one of Ireland's most exciting retail and lifestyle brands, renowned for our heritage, food markets, fashion, cafes, and e-commerce store. We are committed to delivering exceptional experiences both online and in-store, and our Customer Service team plays a vital role in ensuring every interaction reflects the warmth, quality, and care of the Avoca brand.

Role Purpose

The Customer Service Specialist will be the first point of contact for Avoca customers across our digital and retail channels. They will manage enquiries, resolve complaints, and ensure that every customer feels valued. The role requires excellent communication skills, empathy, and the ability to triage a wide range of issues, from e-commerce orders to in-store feedback, and food quality & safety queries.

Key Responsibilities

Handle customer enquiries and complaints across email, phone, and live chat, ensuring timely and empathetic responses.

Manage customer service tickets within Zendesk, including accurate tagging, categorisation, and escalation where required.

Support both e-commerce customers (orders, delivery, returns, product information) and retail store customers (in-store experiences, product queries).

Triage and route food quality and safety tickets to the appropriate subject matter experts (Food Safety, Operations, or Store GMs).

Investigate and resolve customer complaints, balancing brand reputation with fair and compliant solutions.

Monitor service-level agreements (SLAs), ensuring queries are resolved within agreed timeframes.

Capture and share recurring customer feedback and insights with relevant teams (Buying, Marketing, Operations) to support continuous improvement.

Assist with seasonal demand peaks (e.g. Christmas, Black Friday) to ensure service quality is maintained.

Maintain accurate and up-to-date knowledge of Avoca's products, services, and policies.

Contribute to the development of customer service processes, macros, and knowledge base content.

Skills & Experience

Essential

Minimum 2 years' experience in a customer service or customer-facing role.

Strong communication skills (written and verbal), with excellent attention to detail.

Proven ability to handle complaints and challenging customer interactions with empathy and professionalism.

Experience working across multiple channels (phone, email, live chat).

Organised and able to prioritise tasks effectively in a fast-paced environment.

Strong problem-solving skills with a customer-first mindset.

Desirable

Experience with Zendesk or similar customer service/ticketing platforms.

Previous experience in e-commerce or retail environments.

Familiarity with food quality and safety processes in a retail or hospitality setting.

Ability to interpret customer insights and feedback to inform business improvements.

Personal Attributes

Warm, approachable, and customer-focused.

Calm under pressure and resilient when handling escalations.

Team player, comfortable collaborating with cross-functional colleagues.

Curious and proactive in learning about Avoca's products, services, and heritage.

Why work with us?

We're always on the lookout for like-minded folks to join our merry band of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits:

Pension Scheme

Professional Development

Employee Assistance Programme

Employee Referral Bonus

Family Friendly Policies

Life Assurance Benefit

Cycle To Work Scheme

Health & Wellness Programmes

Staff Discount

Training on Zendesk, food safety ticket routing, and e-commerce systems

A collaborative and supportive team culture

Opportunity to be part of an iconic Irish brand with a rich heritage

Avoca is an equal opportunities employer

About Avoca
Avoca is one of Ireland's most exciting retail and lifestyle brands, renowned for our heritage, food markets, fashion, cafes, and e-commerce store. We are committed to delivering exceptional experiences both online and in-store, and our Customer Service team plays a vital role in ensuring every interaction reflects the warmth, quality, and care of the Avoca brand.

Role Purpose
The Customer Service Specialist will be the first point of contact for Avoca customers across our digital and retail channels. They will manage enquiries, resolve complaints, and ensure that every customer feels valued. The role requires excellent communication skills, empathy, and the ability to triage a wide range of issues, from e-commerce orders to in-store feedback, and food quality & safety queries.

Key Responsibilities
Handle customer enquiries and complaints across email, phone, and live chat, ensuring timely and empathetic responses.

Manage customer service tickets within Zendesk, including accurate tagging, categorisation, and escalation where required.

Support both
e-commerce customers
(orders, delivery, returns, product information) and
retail store customers
(in-store experiences, product queries).

Triage and route
food quality and safety tickets
to the appropriate subject matter experts (Food Safety, Operations, or Store GMs).

Investigate and resolve customer complaints, balancing brand reputation with fair and compliant solutions.

Monitor service-level agreements (SLAs), ensuring queries are resolved within agreed timeframes.

Capture and share recurring customer feedback and insights with relevant teams (Buying, Marketing, Operations) to support continuous improvement.

Assist with seasonal demand peaks (e.g. Christmas, Black Friday) to ensure service quality is maintained.

Maintain accurate and up-to-date knowledge of Avoca's products, services, and policies.

Contribute to the development of customer service processes, macros, and knowledge base content.

Essential
Skills & Experience
Minimum 2 years' experience in a customer service or customer-facing role.

Strong communication skills (written and verbal), with excellent attention to detail.

Proven ability to handle complaints and challenging customer interactions with empathy and professionalism.

Experience working across multiple channels (phone, email, live chat).

Organised and able to prioritise tasks effectively in a fast-paced environment.

Strong problem-solving skills with a customer-first mindset.

Desirable
Experience with
Zendesk
or similar customer service/ticketing platforms.

Previous experience in
e-commerce
or
retail
environments.

Familiarity with food quality and safety processes in a retail or hospitality setting.

Ability to interpret customer insights and feedback to inform business improvements.

Personal Attributes
Warm, approachable, and customer-focused.

Calm under pressure and resilient when handling escalations.

Team player, comfortable collaborating with cross-functional colleagues.

Curious and proactive in learning about Avoca's products, services, and heritage.

Why work with us?
We're always on the lookout for like-minded folks to join our merry band of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits:

Pension Scheme

Professional Development

Employee Assistance Programme

Employee Referral Bonus

Family Friendly Policies

Life Assurance Benefit

Cycle To Work Scheme

Health & Wellness Programmes

Staff Discount

Training on Zendesk, food safety ticket routing, and e-commerce systems

A collaborative and supportive team culture

Opportunity to be part of an iconic Irish brand with a rich heritage

Avoca is an equal opportunities employer

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Provides high quality customer service by responding to customer inquiries, requests, and problems via phone in both Polish and English. Researches, analyzes, and provides solutions that meet the customer's needs. The major accountabilities of this position may include: resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact.

Working hours:

Working hours between Monday – Friday and shift work 8-hour shifts between 7am-6pm

Basic Qualifications:

• High school diploma or equivalent
• Two to four years of relevant experience

Preferred Skills/Experience:

• Fluency in both Polish & English
• Good knowledge of concepts, practices, policies and procedures of banking products and services
• Effective telephone and interpersonal skills
• Strong problem-solving and negotiation skills
• Ability to handle difficult customer calls
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Ability to identify and resolve/escalate problems
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

It is a remote position, however there is expectation to go to the office on the first day of work, once a month for team meeting & in case of any technical issues.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.

Blue Nile is looking for a passionate and talented full time
Customer Service Specialists
to join our team of Diamond and Jewellery Consultants. We are looking for individuals with Customer Service / Sales Skills who are passionate about providing phenomenal customer service to join our remote team. Our most successful Sales / Customer Specialists enjoy building lasting relationships with our customers and are committed to exceeding customer expectations.

Responsibilities of the Customer Service Specialist:

• Provide phenomenal customer service to every Blue Nile customer
• Demonstrate excellent knowledge of Blue Nile products, practices, policies and procedures
• Prioritize customer calls, customer email, and other customer interactions
• Build lasting customer relationships through care and responsiveness
• Offer no-pressure advice and guidance to help our customers make decisions with confidence
• Effectively solve problems and find the best solution for both the customer and Blue Nile
• Consistently meet or exceed the department's expectation for productivity level
• Ability to manoeuvre effectively and efficiently through all computer systems
• Keep up to date and informed on all daily communications
• Provide assistance and troubleshooting for payment processing
• Work cross-functionally with all teams
• Occasional market, customer, and competitive research

Blue Nile is the largest online retailer of certified diamonds, engagement rings and fine jewellery. Our standards are amongst the highest of all jewellers. We provide a superior customer experience, extraordinary value and industry leading product quality and style. We obsess about our customers and are passionate about providing each customer with an amazing experience.

We embrace a culture of adaptability. Our team is innovative and resourceful and makes an impact on both the business and each individual customer's personal experience. We value hard-work, flexibility and curiosity and collaborate to creatively solve problems, constantly improve and implement meaningful changes. Our team celebrates achievements and is inspired by success.

Requirements

• Native level fluency, both written and spoken in English and the ability to compose a grammatically correct, concise and accurate written responses
• Strong customer service and sales skills
• Ability to establish instant rapport and instil trust and credibility
• Detail oriented with excellent organisational skills; ability to multi-task and prioritise daily responsibilities
• Ability to work within deadlines in a fast-paced environment
• Capable of working independently as well as with a team
• Strong computer and typing skills, cross-functional experience working with technology teams is required

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Abbott serves the Irish market with a diverse range of healthcare products including diagnostics, medical devices and nutritionals products. In Ireland, Abbott employs over 4,000 people across nine sites. We have six manufacturing facilities located in Clonmel, Cootehill, Donegal, Longford and Sligo and a third-party manufacturing management operation in Sligo. Abbott has commercial, support operations and shared services in Dublin and Galway. We have been operating in Ireland since 1946.

Position Summary

The Customer Service Specialist role is the first point of contact to support various customers such as Hospital's, GP's, Pharmacies and Patients as well as our key distributors across Europe.

The Customer Service Specialist is responsible for a variety of tasks including order processing, problem solving, admin support for our commercial sales team and logistic support for both our internal and external customers.

Essential Duties and Responsibilities (Key Activities)

• Carries out duties in compliance with established business policies and procedures.
• Demonstrates commitment to the development, implementation and effectiveness of applicable Quality Processes as per ISO, FDA, and other regulatory agencies.
• Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Responsibility to understand and maintain awareness of the quality consequences which may occur from the improper performance of their specific job.
• Perform other duties and projects as assigned.
• Process all orders received via CRM system. Orders are received primarily by email, with some also received via phone, fax or directly through our online system.
• Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.
• Review and maintain customers open orders on a daily basis.
• Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments to resolve customer queries.
• Resolve e-mail, fax and telephone inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions.
• Collaborate with other departments to ensure accuracy of data maintained on SAP
• Keeping customer account changes up to date and communicated to the commercial sales team.
• Keep up to date on products, inventory levels, special requirements and promotions, communicated from various departments to support the delivery of an excellent customer service.
• Communicate regularly with your Team Lead of all changes, issues and potential concerns with any customer accounts. Employees are empowered to share ideas and to drive and support continuous improvement.
• Work with our central warehouse and or supply chain team with regards to inventory, escalations and customer inquiries. Complete all customer or staff requested reporting supporting internal and external data requests.
• Develop and maintain fruitful customer and internal colleague relationships.
• Responsible for complying with and executing applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience.

Education / Experience / Skills

• Fluency in French language
• Truly customer focused
• Self-starter ready to take initiative
• Professional attitude
• Interactive and engaging
• A multi-tasker with excellent time management skills
• Adaptable and Flexible
• Ability to deal with changing priorities
• Eagerness and willingness to learn
• Problem Solving
• Experience dealing with Ambiguity
• Innate Creativity
• Drive for Results
• Excellent verbal and written communications
• Team player
• Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems
• Strong computer navigation and typing skills
• Good attention to detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
• Effectively collaborate with others
• Communicate professionally
• Good email etiquette
• Work independently and as part of a team
• Work effectively in a fast-paced environment with changing priorities
• SAP or other ERP system experience a significant advantage
• Previous customer service experience desired preferably in the healthcare industry but not essential

Customer Service Specialist – Dublin

Work Location:
No. 2 Dublin Landings, 2 North Wall Quay, Dublin 1, D01 V4A3 (On-site, Full-time)

Shifts:
Monday – Sunday, between
10:00 am – 8:00 pm
, any 5 days per week on a rota basis. 9-hour shift including 1-hour break.

Training:
Full 4-week training program provided.

About FoodHub

FoodHub is a leading global food ordering platform, connecting thousands of restaurants with millions of hungry customers every day. We're passionate about making online food ordering smarter, easier, and more affordable for both customers and restaurant partners. With cutting-edge technology and a growing international presence, FoodHub is transforming the way people experience takeaway and delivery.

FOODHUB IS GROWING, AND WE WANT TO SPEAK TO YOU

Following a highly successful recruitment campaign, we are now looking for Customer Service Specialists to join our new Dublin hub and help develop our centre of customer excellence.

If you're someone who has fantastic communication skills, enjoys talking to people, and has the natural ability to help clients solve day-to-day problems, then Foodhub could be the place for you. In return, you'll receive strong opportunities to progress and the chance to work in a dynamic, supportive environment where your contributions truly make an impact.

Role Summary / Purpose

As a Customer Service Specialist, your main role is to process client requests submitted by telephone, email, or other channels. You will be the first point of contact for clients with queries, resolving issues quickly and efficiently or escalating them when required.

Main Duties & Responsibilities

• Accept all incoming calls and aim for first call resolution wherever possible.
• Action all inbound emails promptly and professionally.
• Take ownership of customer queries from start to finish to ensure a positive experience.
• Investigate and resolve complaints efficiently, escalating when necessary.
• Maintain accurate customer records and ensure confidentiality of sensitive data.
• Support Foodhub clients in growing their business using Foodhub tools and services.
• Stay up to date with relevant technology and services provided by the company.
• Communicate with customers about orders, deliveries, or changes.
• Ensure orders are successfully processed and confirmed using multiple communication methods (calls, SMS, email).
• Assist clients with Datman account registration and verification.
• Conduct proactive outbound calls to check in with clients and arrange SMS/email promotions.

Specific Accountabilities

• Provide excellent customer service across all channels, ensuring queries are resolved or escalated appropriately.
• Maintain strong verbal and written communication with clients.
• Go the extra mile to deliver exceptional customer experiences.
• Encourage customers to provide feedback and support Foodhub's customer satisfaction goals (CSAT).
• Actively contribute to Foodhub's ambition of being the best Customer Service team globally.
• Help clients explore Foodhub's tools to support their business growth.

CORE – The Foundation of Customer Service at Foodhub

At Foodhub, our customer service team is built on
CORE values
:

• C – Care
  → Show empathy and treat every customer with respect and understanding.
• O – Ownership
  → Take responsibility for resolving issues from start to finish.
• R – Resolve
  → Act quickly and effectively to provide solutions, not excuses. Always aim for First Call Resolution.
• E – Educate
  → Help customers understand the tools and services so they feel empowered.

Benefits

• Competitive compensation and benefits package.
• Direct mentorship from industry experts and ample opportunities for skill development.
• Dynamic and collaborative work environment where your contributions will make a tangible impact.
• Chance to work on exciting projects that will challenge and expand your technical abilities.
• 33 days annual leave per year (including public holidays).
• Option to buy up to 5 additional annual leave days per year.
• Guaranteed day off on your birthday (when requested).
• Option to purchase
  Bupa Select Complete
  Health Insurance (Medical History Disregarded) for self and family at a significantly discounted rate.
• €35 monthly gym contribution.

Why Join Us?

This is your chance to join a fast-paced, international company with a strong culture of growth and collaboration. At Foodhub Dublin, you'll be more than just a number — you'll be part of a team that values your skills, develops your career, and supports your success.

Customer Service Executive

Dublin 24

Salary €33K

This leading supplier of premium design materials is looking to hire a Customer Service Executive to join their growing team in Tallaght. This role is ideal for someone who enjoys working in a fast-paced environment, has excellent communication skills, and thrives on delivering outstanding customer experiences.

The successful candidate will be responsible for managing phone and email enquiries, ensuring all customer queries are resolved quickly and effectively. You will process orders, coordinate deliveries and collections, and work closely with warehouse, sales, and marketing colleagues to guarantee a seamless service. Strong organisational skills, attention to detail, and the ability to prioritise multiple tasks are essential.

It is expected that you have an excellent track record in B2B customer service, solid IT skills, and a genuine customer-first approach.

Apply now for immediate consideration

Company Description

Coimbatore Premier Industries, established in 1989, is dedicated to solving complex rubber problems through innovation and commitment. We employ in-house precision compression and transfer molding using computer-controlled presses to ensure quality, repeatability, and minimal scrap. Strict quality control measures, 100% inspection, and a full-time Quality Assurance Team guarantee consistent product quality from raw material to shipment. We work with a diverse range of materials including Viton, Silicon, Nitrile, Neoprene, SBR, Natural Rubber, and Polyurethane.

Role Description

This is a full-time hybrid role for a Customer Service Specialist based in Dublin, with some work from home acceptable. The Customer Service Specialist will handle day-to-day customer interactions, ensuring high levels of customer satisfaction. Responsibilities include providing support via phone and email, managing customer inquiries, and addressing any issues promptly to enhance the customer experience.

Qualifications

• Customer Support and Customer Service skills
• Customer Satisfaction and Customer Experience skills
• Phone Etiquette skills
• Strong problem-solving and multitasking abilities
• Excellent communication and interpersonal skills
• Ability to work both independently and in a team environment
• Experience in the industrial or manufacturing sector is a plus
• Bachelor's degree in Business, Communications, or related field is preferred

Role: Customer Service Analyst

Employment: Permanent/Full time

Start Date: As soon as possible

Location: Dublin

The Company

Noel Group are currently partnered with a Global Manufacturing company who currently seeking an experienced Customer Service Analyst to join their growing team based in their Dublin HQ. This organisation has worldwide expertise but also a local presence within their specialised field.

This will be a key, front office, commercial role in the in company and requires someone coming from a fast-paced environment background. Working with a team of Production, Procurement and Engineering professionals, this is an excellent opportunity in an excellent organisation to grow and progress your career.

The Role

• To host customer conference calls, emails, and meetings both off-site and on-site

• To manage the customer order books both in terms of the customer portal and the ERP system

• To manage the information flow between the customer and the internal department through appropriate/relevant media formats

• To process identified reports including on-time delivery, forecasting and sales v forecast

• To report and monitor on key performance indicators for the Customer Service Department

• To manage the quotation process through receipt, distribution, submission and the feedback to the relevant departments

• To participate in the ECN process including the liaising with customers on ECN's

• To help manage the "Hub" system that we have for our customers including the processing of paperwork, stocking, replenishment and distribution

• Identify improvement areas with the Customer Service function and work to implement same

• Work within the team environment to ensure day-to-day functions and customer care is maintained and upheld

• As part of this role there may be a requirement to travel nationally and internationally

• Any other relevant duties as deemed necessary by Dept. head

Requirements

• 3rd level degree in business or data-related or similar

• Minimum 2 years experience in similar role required

• Ability to multitask and juggle several responsibilities simultaneously

• Strong written and verbal communication skills

• High proficiency in Microsoft office (specifically excel)

• Good attention to detail and organizational skills

• Proficiency with common customer success and customer relationship management software, such as customer-specific portals & ERP systems