42 Service Support jobs in Ireland

Sales & Service Support Location: Head Office Killygordon, Co. Donegal Due to continued expansion, Mantis Cranes are seeking a Sales & Service Support professional to join our growing team at our head office in Killygordon, Co. Donegal. With over 25 years of industry experience, Mantis Cranes is a dynamic and progressive company specialising in lifting and plant hire solutions. We are proud to support a wide range of projects across Ireland through our commitment to service excellence, operational efficiency, and customer satisfaction. This is an exciting opportunity for a proactive, organised, and enthusiastic individual to play a key role in supporting our Sales and Operations teams, as well as contributing to the effective day-to-day running of the office. Role Overview This role provides essential administrative support across the companys core departmentsSales, Service, and Operationsas well as general office administration. The ideal candidate will be a confident communicator with strong organisational skills, a high level of attention to detail, and the ability to multitask in a fast-paced environment. Key Responsibilities Sales Support Respond promptly and professionally to incoming enquiries via phone, email, website, and other channels Prepare and coordinate sales documentation including quotations, contracts, permits, and related paperwork Assist with lead generation using platforms such as Barbour ABI or similar tools Maintain and update customer records, sales activities, and opportunity pipelines Conduct research into potential clients and upcoming projects to support business development Liaise with internal departments (Service, Operations, etc.) to ensure seamless coordination of sales activities Provide administrative support to Sales Managers and Executives as needed Service & Operations Support Process incoming service sheets and update relevant records Issue purchase orders and manage goods in/out procedures within the system Maintain and update the hire management system, including stock control and equipment availability Office Support Welcome visitors to the office and provide hospitality as required Provide holiday cover and support to other team members when needed Carry out general administrative duties to support the smooth running of the office Skills & Attributes Required Excellent written and verbal communication skills Strong organisational abilities with exceptional attention to detail Friendly and outgoing personality with strong interpersonal skills Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.) Previous experience in a similar administrative or coordination role is an advantage This is a great opportunity to be part of a forward-thinking and supportive team. If you thrive in a fast-paced environment and enjoy working with both people and processes, we would love to hear from you. Skills: Communication Organisation Planning Sales Support Customer Service Interpersonal Skills friendly

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
+ This is a hybrid role, requiring the successful candidate to attend our Tralee office.
+ Current hours of support begin at 7am through until 10pm Monday - Friday, working 7.5 hours each day on a shift rotation basis which changes each week.
+ Occasional, planned, Saturday weekend work.
**Role Description**
We are currently looking for an IT Helpdesk Representative to join an energetic Global team in our Tralee office. The successful candidate will report to the Helpdesk Team Lead in the Tralee office. The overall role is to provide high-end quality customer service to our end-users located in North America and EMEA, assisting them their IT related issues and queries.The ideal candidate will be diligent, reliable, quick to learn and calm under pressure with a logical, methodical and accurate approach to troubleshooting issues and supporting the business. Ability to take direction as part of a team and confident to apply themselves individually in line with team ethos. Excellent observation skills, telephone skills and communication both verbal and written are vital.The individual will participate in the daily administrative details and will possess a process-oriented mind set. This role requires effective communication skills and will liaise with all levels across the company. The role involves working as part of a team in a Multinational Financial Services Company. Current hours of support begin at 7am through until 10pm Monday - Friday, working 7.5 hours each day on a shift rotation basis which changes each week. Occasional, planned, Saturday weekend work. We are a global support team and are open for business as usual for other regions during our bank holiday dates.
**General Duties and Responsibilities:**
+ Providing internal end user support through various channels (Phone, Teams, Service Now)
+ Taking IT related calls from end users
+ Managing a Self-Service ticket queue
+ Logging & managing these tickets through to resolution
+ Supporting the Major Incident process
+ Primary IT Contacts for the business
+ Work with and support ad-hoc IT initiatives / projects
+ Prepare and update Knowledge Articles as required
+ Supporting Application teams with their Projects, queries and issues
+ Supporting during build and test weekends during the year (Scheduled test weekends)
+ On Call Rotation (Weekend)
+ On Site Desktop Support
+ IT Asset Management
+ Working with teams on process improvement (lean) ideas and assisting with automation to reduce manual work.
**Essential Skills**
+ Able to grasp new concepts quickly and efficiently
+ Willingness to learn
+ Highly self-motivated and ability to work on own initiative as well as under direction
+ Excellent attention to detail and proven analytical and problem-solving abilities
+ Experience working in a team-oriented, collaborative environment
+ Experience in working in a fast-paced environment, using multiple systems for their current role
+ Excellent written and oral communication skills including strong technical documentation expertise
+ Strong customer service orientation
+ Good interpersonal skills including empathy with users, active listening, patience and understanding
+ Ability to effectively prioritise and execute tasks in a high-pressure environment
**Role Objectives: Expertise**
Demonstrate understanding of device reporting tools to aid in issue triage and identification. Display familiarity with the functionality of user applications to understand where issues may occur. Possess knowledge of end-user hardware to be able to repair and replace faulty components. Show familiarity with the reporting tools and procedures for various back-end systems to aid in the creation and running of periodic reviews.
**Desirable Experience**
+ Previous IT Helpdesk experience and/or call centre experience.
+ Knowledge of ITIL service delivery best practices
+ Citrix/virtual environments.
+ Windows 11
+ Service Now
+ An understanding of MS Office applications/O365
+ An understanding of Active Directory
+ Remote Support Tools
+ Troubleshooting Hardware issues
+ Knowledge of Apple Mac/iPad a plus
+ iPhone user support
+ Foreign language skills (French, German, Japanese) a plus.
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Then come and join our global team as CS-LS Service Operations Support Service Consultant at ourfacility in Swords, Dublin We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a CS-LS Service Operations Support Service Consultant to provide third level service support and knowledge transfer to the Siemens Healthcare Regional Units and business partners worldwide, with a focus of moving service from onsite to online. Our global team: We are a team of 70,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at This is a role well suited to an ambitious professional, looking for the next step in their career. As a CS-LS Service Operations Support Service Consultant, your responsibilities will include: Provide third-level service support to the Siemens Healthineers Regional Units and business partners worldwide for the Atellica Solution product lines. Perform investigations using ATS methodology to identify potential product issues. Collaborate with the Business Area to create and communicate interim and final solutions. Disseminate relevant technical information via SKB. Define customer account issues and lead cross-functional team to develop, execute and monitor action plans that may require an onsite visit. Conduct knowledge transfer sessions including global calls and technical exchange meetings. Lead knowledge transfers on new product introductions and updates. Represent Service on new product development teams for Laboratory Diagnostics products Drive service requirements and strategies into product development, with a focus of moving service from onsite to online. Generate productivity savings to reduce service costs and effort Analyze service metrics, parts usage, and trends to identify opportunities for improvement This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers Previous experience on the Atellica Solution product family Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook) Good interpersonal and communication skills Experience working with data models to detect trends and form conclusions that can be presented to senior levels of management Can work collaboratively with other functions and share knowledge Knowledge of the complaint escalation process Understanding of clinical laboratory operations Required skills to have for the success of this role Bachelor's degree (QQI level 8) required Minimum of 5 years experience in Laboratory Diagnostics Minimum 3 years experience on Atellica Solution Willing to travel up to 20% As an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. If you want to join us in transforming the way healthcare is delivered, visit our career site at To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

Customer Service Administrator Portarlington, Co. Laois €30k - 36k Great opportunity for an experienced customer services administrator who is immediately available to join this leading organisation based in Laois. The role is to cover a busy period so will be week to week on going. Your role will involve, answering queries from customers over the phone, taking orders from customers, following through on the system, upload invoices, Update warehouse system, general admin and supporting colleagues. It is essential you have at least 12 months experience in an office environment in a customer focused role. If you are available immediately and are conveniently located to Portarlington apply now for immediate consideration. Skills: Customer Service Admin

**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
**Experience (North America & LATAM):**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**Our Promise:**
Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
**_Disclaimer:_**
_The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice._

What is the opportunity? As a Digital Advisor, you'll drive digital transformation and enhance customer experiences. By helping customers embrace new technologies, you'll make their lives easier and more efficient. Join a dynamic team committed to putting customers first. Make a meaningful impact at Bank of Ireland while continuing to grow and learn. Please note, the working hours for this role are 1-5pm daily. In this role, you will: Be the digital hero for our customers by helping them with the transition to newer technologies. Lead digital transformation by championing our app, website, and other services in our Branches and at community events. Handle digital support queries, update customer information and assist with self-service digital devices when needed. Engage in continuous learning to develop your digital expertise. Be the voice of the customer by gathering feedback and sharing valuable insights with management to improve our services. What will make you stand out? You love all things digital and are always the first to explore new technology. You're passionate about digital adoption, believing new tools can simplify customers' lives. With a demonstrated track record of advising customers on digital products, you help them navigate and use new tools effectively. You empower others and embrace growth, seizing learning opportunities to excel in your role. Your proactive approach to problem-solving and strong attention to detail help you adapt and thrive in dynamic environments. Experience with the following will help you to stand out but is not necessary in order to apply for this role; Hold QFA / APA qualification or be on the journey to achieving same. Essential Qualifications There are no specific qualifications or minimum educational requirements needed for this role. More about the team The purpose of the Retail Ireland team is to enable our customers, colleagues, and communities to thrive. We achieve this through professionalism, determination, innovation, and a passion for making a difference in customers' lives. Our work is important, and so are the people doing it. At Bank of Ireland, we are committed to ensuring our customers feel the difference when they interact with us. This focus on the customer is supported by our dedication to delivering a unique customer experience through service and channel enhancements. With the customer experience at the heart of everything we do, we seek talent that recognizes its importance and strives to make a positive impact. Why work with us? The Bank of Ireland company culture prioritises work-life balance with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Customer Focused - Self One Group, one team - Self Manage Risk - Self Champion Transformation - Self Accountable - Self We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.

About Allianz We are proud to be one of the worlds most trusted insurance companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years and our success is primarily down to the incredible people we employ. We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, dedication and team work. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your role. While the role is officially based in Elm Park, Dublin 4, the team work within a hybrid working model We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category during the 2025 Awards, as well as being one of Irelands Best Workplaces for Women and Best Workplaces for Health & Wellbeingin 2025! If you're ready to take the next step in your career, apply now and become part of the team Job Purpose/Role As a trusted insurance partner to over 700,00 customer across Ireland, Allianz plc In Ireland, Allianz plc has built a local and global brand based on trust, integrity and outstanding customer service for over one hundred years. Our team of over 700 employees work with great care and diligence to support our customers, and delivering fantastic customer experiences to our personal lines customers is the role of our team in Allianz Direct. As a Customer Sales and Service Representative you will offer market leading products to our customers, achieving sales, retention and quality targets by providing the trusted service on which Allianz has built its reputation. Why Join us? Our contact centre team, based in Elm Park, Dublin 4, uphold a hybrid working model for all employees post-training period. Working closely with your colleagues in a fun, challenging and dynamic team, you will receive extensive introduction to insurance training, consistent development to hone your skills and ongoing performance coaching to support your success. Good performance is rewarded at Allianz so if you are ambitious and motivated to succeed we would love to hear from you. We also offer: Competitive remuneration package Comprehensive Benefits Hybrid/Flexible Way of Working *Post training period Opportunity to gain relevant insurance qualification Career Development Opportunities Key Responsibilities Quote and convert new business opportunities Explore and convert cross sell and multi cover opportunities Achieve sales, service and customer satisfaction metrics as agreed with your manager Process policy adjustments as requested by our customers Consistently demonstrate our People Attributes of customer and market excellence, collaborative leadership, trust and entrepreneurship Continually improve quality and efficiency within the Team Adhere to company quality and underwriting standard Comply with the Financial Regulators Minimum Competency Code, Consumer Protection Code and any other relevant regulations Key Requirements/Skills/Experience Essential Criteria A third level degree or leaving certificate OR a minimum of 2 years experience working in a sales or customer service environment Desirable Criteria 6 12 months experience in an insurance/financial services environment Knowledge and understanding of general insurance Completed an APA, CIP or a relevant insurance qualification to meet minimum competency requirements Regulatory Notice **This role is subject to Minimum Competency Code (MCC) as provided for by the Central Bank of Ireland. A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. This role is a Control Function (CF-4) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. Skills: Customer Service Communication Sales Benefits: Work From Home Pension Healthcare Parking Meal Allowance / Canteen Hybrid Working Paid Holidays Gym

My client is looking for a passionate and personable temporary Fundraising Executive / customer service agent to join their fundraising team. Youll be the friendly and compassionate voice of the charity, speaking directly with existing and potential supporters to inspire donations, thank them for their generosity, and update them on the impact of their support. This role is ideal for someone who is confident, empathetic, and comfortable working to targets while keeping conversations genuine and mission-focused. Key Responsibilities Make outbound calls to current, lapsed, and potential donors Share updates on the charitys work and impact. Accurately record all interactions in CRM database. Achieve agreed fundraising and supporter engagement targets. Work closely with the fundraising team to tailor messages and campaigns. Follow fundraising best practice, charity regulations, and GDPR requirements. Person Specification Essential: Excellent communication and listening skills, with a warm and engaging phone manner. Empathy and sensitivity when discussing challenging topics. Ability to work to fundraising targets while maintaining supporter trust. Experience in customer service, telesales, call centre work, or fundraising. Strong attention to detail and accurate data entry skills and previous administration experience. Comfortable using CRM systems (training provided). This is a one month temporary contract , please contact Ingrid on /