122 Service Transition jobs in Ireland

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Role Description

The Enterprise Service Management team is seeking a detail oriented ITIL Governance and Data VP to help improve data quality, process consistency, and compliance with IT controls for incident and problem management. The ideal candidate has experience with ServiceNow and a solid understanding of ITIL principles, with strong analytical skills, is solutions-oriented, and able to collaborate effectively across the IT organization. This role conducts regular data quality assessments and reviews to identify and address discrepancies and anomalies with data quality and process consistency. They follow up with IT support groups and stakeholders to address data quality issues and implement corrective actions. The individual uses ServiceNow reporting and other BI tools to analyze and understand data trends. The role supports all areas of Enterprise Service Management and interfaces heavily with IT Controls, incident and problem management roles, and dependent data owners throughout the Americas Division (AD).

Role Objectives

• Measure, analyze, and help address performance issues related to established key metrics.
• Conduct daily review of incidents and problems to assess data quality and compliance with published polices, standards, procedures, and Job Aids.
• Daily follow up with data stewards to address outstanding data quality issues.
• Escalation to managers to address data quality issues are not addressed in a timely manner.
• Create documentation and knowledgebase articles to support improved process data quality.
• Produce and publish weekly reporting to measure and track data quality trends and issues.
• Evaluate and propose solutions to address data quality issues in the ServiceNow platform related to governed processes.
• Advise and support incident and problem role holders across IT to ensure accuracy and completeness of data in governed process.
• Engage owners of process dependent data, such as HR and Asset Management, to provide data quality feedback and assist with improvement of dependent data.
• Lead periodic meetings with stakeholders to communicate data quality issues and trends.
• Provide training to data users and data producers to ensure that all data governance standards are met on an ongoing basis.
• Research and develop processes to enhance data quality reporting and controls.
• Support adoption and implementation of data governance policies.
• Escalate data issues as necessary; ensure issues are addressed, understood, and closed.
• Support audit requests, as needed.

Qualifications And Skills

• Required: 5-7 years of ITIL experience.
• Required: 5-7 years professional experience in process and data governance.
• Required: High School education or Equivalent. Prefer: BA/BS (Or equivalent experience)
• Solid knowledge of ServiceNow is preferred. Specifically with reporting, incident, problem, change, request, and knowledge management.
• Experience working with dynamic data in a production IT environment.
• Comfortable performing follow up activities with data stewards and escalating issues to management, when necessary.
• Knowledge of data governance methodology and experience how to address data quality exceptions.
• Experience reviewing and implementing data controls. Experience measuring and assessing data quality to identify and remediate data quality issues.
• Solid MS Excel and PowerPoint skills.
• Solid writing and communication skills.
• Able to work across multiple sources, synthesize results and present detailed validations.
• Meticulous attention to detail and demonstrated ability to produce high quality, accurate work consistently.

Additional Requirements
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know

Service Management Office (SMO) Lead
Contract:
12 Months

Location:
Hybrid, Dublin (2 days onsite)

Rate:
€390-€420 per day

A global professional services provider is seeking a Service Management Office (SMO) Lead to drive IT service excellence. This role focuses on refining and leading ITIL-aligned processes, ensuring IT services are delivered consistently, efficiently, and in line with business needs. It's an opportunity to shape governance frameworks, lead programs and projects, and influence stakeholders at a strategic level.

Responsibilities

• Lead and refine the Service Management Office, embedding ITIL best practices across ICT operations
• Ensure effective governance of service management processes and continuous improvement
• Oversee delivery of ICT programs, projects, and managed services
• Develop and maintain strong relationships with stakeholders and sponsors
• Align ICT services with business objectives for long-term impact

About You

• Proven experience as a Service Management Office Lead or in a similar IT service management role
• Strong knowledge of ITIL processes and governance
• Background in delivering ICT services, programs, or projects at scale
• Excellent stakeholder engagement and communication skills
• Ability to drive strategic ICT initiatives and foster service excellence

If you're ready to lead ICT service delivery and governance in a role where your expertise makes a real impact, apply today.

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The Enterprise Service Management team is seeking a detail oriented ITIL Governance and Data VP to help improve data quality, process consistency, and compliance with IT controls for incident and problem management. The ideal candidate has experience with ServiceNow and a solid understanding of ITIL principles, with strong analytical skills, is solutions-oriented, and able to collaborate effectively across the IT organization. This role conducts regular data quality assessments and reviews to identify and address discrepancies and anomalies with data quality and process consistency. They follow up with IT support groups and stakeholders to address data quality issues and implement corrective actions. The individual uses ServiceNow reporting and other BI tools to analyze and understand data trends. The role supports all areas of Enterprise Service Management and interfaces heavily with IT Controls, incident and problem management roles, and dependent data owners throughout the Americas Division (AD).

• Measure, analyze, and help address performance issues related to established key metrics.
• Conduct daily review of incidents and problems to assess data quality and compliance with published polices, standards, procedures, and Job Aids.
• Daily follow up with data stewards to address outstanding data quality issues.
• Escalation to managers to address data quality issues are not addressed in a timely manner.
• Create documentation and knowledgebase articles to support improved process data quality.
• Produce and publish weekly reporting to measure and track data quality trends and issues.
• Evaluate and propose solutions to address data quality issues in the ServiceNow platform related to governed processes.
• Advise and support incident and problem role holders across IT to ensure accuracy and completeness of data in governed process.
• Engage owners of process dependent data, such as HR and Asset Management, to provide data quality feedback and assist with improvement of dependent data.
• Lead periodic meetings with stakeholders to communicate data quality issues and trends.
• Provide training to data users and data producers to ensure that all data governance standards are met on an ongoing basis.
• Research and develop processes to enhance data quality reporting and controls.
• Support adoption and implementation of data governance policies.
• Escalate data issues as necessary; ensure issues are addressed, understood, and closed.
• Support audit requests, as needed.

• Required: 5-7 years of ITIL experience.
• Required: 5-7 years professional experience in process and data governance.
• Required: High School education or Equivalent. Prefer: BA/BS (Or equivalent experience)
• Solid knowledge of ServiceNow is preferred. Specifically with reporting, incident, problem, change, request, and knowledge management.
• Experience working with dynamic data in a production IT environment.
• Comfortable performing follow up activities with data stewards and escalating issues to management, when necessary.
• Knowledge of data governance methodology and experience how to address data quality exceptions.
• Experience reviewing and implementing data controls. Experience measuring and assessing data quality to identify and remediate data quality issues.
• Solid MS Excel and PowerPoint skills.
• Solid writing and communication skills.
• Able to work across multiple sources, synthesize results and present detailed validations.
• Meticulous attention to detail and demonstrated ability to produce high quality, accurate work consistently.

SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know

Glanbia

Senior Manager SSC Service Management

Overview

This role connects the SSC (Shared Services Organization with BPO partner(s) and to internal customers across the Business Units. The role ensures service excellence through ensuring BPO contractual obligations are met, stakeholders needs are identified and responded to, and performance is continuously improved. This role works alongside the SSC Functional Leads to deliver seamless services to the organization. For the SSC Services Organization this role owns the design, operation and continuous improvement of the overall governance model, service delivery SLAs/KPIs, BPO vendor management including contract & change management, service catalogue and recharge model to the business and embedding a Global Process Ownership (GPO) model across the business.

Key Elements of the Role

• Sets the Service Strategy for the SSC organization and drives the delivery of performance against this strategy. Acts as the interface between Functional Leads and the overall SSC Lead to ensure the high service standards are met and drives resolution of issues.
• Develops and owns the governance framework for SSC Services operations, including defining structures, roles & responsibilities as well as defining meeting purpose and cadence
• Establish and maintain clear accountability and decision-making processes within the governance framework
• Set the performance framework for SSC Services through the development of a balanced scorecard, SLAs and KPIs
• Performance management with Vendor to ensure continuous improvement, innovation and delivery of contractual obligations
• Manage a specialist Quality Control resource focused on finance and internal control assurance across all the SSC Service functions.
• Define and maintain a catalog of services provided by SSC Services and design value add, business unit, service recharge models based on best practice.
• Leads incident reporting processes for business impacting escalated service incidents and recurring issues.
• Establish SLAs with internal customers and stakeholders to define service expectations and commitments
• Monitor and track performance against SLAs to ensure service delivery meets or exceeds agreed-upon standards.
• Evaluate and define the interaction model, governance structure to ensure contractual obligations are met
• Ensures the issue resolution process is being followed between Functional Leads and BPO partner(s). Reviews escalations from Functional Leads and supports their resolution
• Drives interaction with senior leadership within SSC and the BUs
• Define strategies and approaches to engage with business customers
• Brings best practice and external perspectives to the development/enhancement of service delivery practices and programs.
• Embed a GPO model across the business realizing incremental business value.
• Conduct assessments, implements, maintains and expands frameworks and governance structures including but not limited to SSC Value and Customer Experience, Business Intelligence, Service Delivery, Service Management, Service Design, Service Transition, and Operational activities

The skills you will bring to the team

• Bachelors Degree (essential)
• 8+ years relevant experience, preferably leading a Service and Vendor Management function in a global multi-function GBS centralised organization with the involvement of BPO(s)
• Demonstrated experience of managing expectations of a broad senior stakeholder group critical.
• Improvement mindset with demonstrated experience of digital finance tools and transformation.
• Strong verbal and written communication skills with the ability to communicate in fluent English, in a clear manner to colleagues and customers.
• High attention to detail essential.
• Ability to work unsupervised, to work as part of a global team and to take responsibility for the prioritization and completion of tasks
• Strong excel, analytical and other digital systems skills are a requirement.
• Ability to remain calm under pressure and instill confidence in end users
• Eager to self-learn and take ownership of your career

Where and how you will work

The opportunity will be based in Citywest, Dublin 24 with a requirement to be onsite each week with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia our culture will celebrate individuality, knowing that together we are more.

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
Job Description:

• Manage daily ITSM operations delivered by MSPs across core ITIL processes.
• Ensure alignment with Gilead's ITSM process roadmaps and enterprise standards.
• Collaborate with the ServiceNow team to maintain process and tool consistency.
• Work with process owners to coordinate inter-process changes and resolve issues.
• Monitor service performance and translate insights into actionable improvements.
• Drive ITIL compliance and operational excellence across service domains.
• Balance multiple priorities in a fast-paced, dynamic environment.

Responsibilities Include, But Are Not Limited To
Operational Oversight & Execution Monitoring

• Monitor daily execution of ITSM processes delivered by MSPs.
• Track performance trends and escalate deviations from service levels.
• Support ITOM activities such as event monitoring, CMDB data quality, and service health tracking.
• Ensure consistent execution across hybrid environments (on-prem, SaaS, cloud).
• Facilitate communication between MSPs and internal stakeholders to resolve escalations.

Service Performance & Reporting

• Review SLA/KPI metrics from MSPs and identify improvement opportunities.
• Compile and publish dashboards and reports on service delivery and trends.
• Partner with internal teams to assess enhancement impacts and ensure ITSM alignment.

Enhancement Review & Process Alignment

• Validate low-impact enhancements proposed by MSPs for alignment with process roadmaps.
• Ensure updates deliver measurable value and operational efficiency.
• Coordinate with process owners to prevent conflicts with strategic direction or compliance.

Knowledge & Request Management

• Monitor accuracy and usage of operational knowledge articles maintained by MSPs.
• Ensure service request fulfillment meets defined standards and drives user satisfaction.
• Review service catalog updates for operational feasibility and business alignment.

Required Knowledge And Skills

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• 5+ years of experience in IT Service Management operations; pharmaceutical or biotech experience preferred but not required.
• In-depth knowledge of IT operations and delivery service across hybrid platforms.
• Prior experience working in or managing MSP-driven service delivery models
• Hands-on expertise with ServiceNow modules (Incident, Problem, Change, Request, Knowledge, CMDB).
• Strong communication, coordination, and stakeholder engagement skills.
• Ability to manage multiple priorities and drive resolution in high-pressure situations.

Preferred Qualifications

• ITIL v4 Foundation Certification (required)
• Experience in regulated industries and enterprise governance frameworks
• Understanding of Agile and Lean Six Sigma methodologies
• Familiarity with SaaS/cloud platforms and system lifecycle processes
• Strong working knowledge of ServiceNow platform capabilities and automation features.

Equal Employment Opportunity (EEO)

It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual's gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.

For Current Gilead Employees And Contractors
Please apply via the Internal Career Opportunities portal in Workday.

Job Description
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about.

We're seeking a future team member for the role of Senior Vice President – Transfer Agency Group manager , to join our Transfer Agency team. This role is located in Dublin – on a HYBRID basis (4 days a week in office.

BNY Transfer Agency provides fund administration services to a multitude of clients including Money Markets, Mutual Funds and ETFs. The team provides both client service and oversight duties for and on behalf of our clients, including management of client queries, client escalations, supporting the offshore processing teams on complex queries and management of risk throughout the transfer agency process as identified in our reconciliation process. Alongside our client services and oversight roles, the group also complete regulatory reporting, governance reporting to the relevant local and global groups, budget management and agile implantation of new business.

Reporting to Head of Transfer Agency, the successful candidate will be a manager of managers, in a client facing role and be responsible for devising and delivering on the local and global strategies within the team with respect to automation, developments for new business and governance on existing processes in accordance with both corporate and regulatory requirements. The candidate will represent the function via multiple stakeholder events, governance decision groups, RFP and client onboardings.

In this role, you'll make an impact in the following ways:

• Set the strategic direction for your group in line with corporate goals and expectations, working with your peers to ensure the alignment across the business.
• As a manager of managers, set the control framework to empower your team to identify and manage risks
• Senior escalation point on client/internal escalations, governance, projects and error resolution
• Working with your team, ensure that risks are managed effectively with respect to organisation structure, breaking down silos and addressing key group dependencies
• Goal setting, staff appraisals and performance reviews across the group
• Identify automation opportunities (system enhancements, AI, etc.) and engage with relevant stakeholders to deliver
• Deliver plans and strategies in order to manage expense
• Deliver in client due diligence, board meetings or RFPs as required

To be Successful in this role, we're seeking the following:

• Demonstratable experience in setting strategic direction of a large team / group
• Third level qualification is preferred or the equivalent combination of education and experience
• 10-15 years of work experience in Transfer Agency is required, at least 5 of these in a senior position (CF role desirable)
• Broad Transfer Agency and industry knowledge is required. Wider experience within Fund Services is desired
• Must be capable of working as part of a broad management team and also on own initiative
• Career progression for high achieving candidates

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score,
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score,
• "Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Before you apply

This job opportunity is open to both HSE and non-HSE applicants.

Reference

SE25CCCWM

Category

Health and Social Care Professionals

Grade

Clinical Coordinator 3070

Advertisement source

HSE

Advertisement Type

External

Important Information

This job is in the HSE.

Health region

HSE Dublin and South East

County

• Waterford
• Tipperary (South)
• Kilkenny
• Carlow
• Wexford

Location

HSE Dublin & South East

Carlow/Kilkenny, South Tipperary, Waterford, Wexford

FSS Bhaile Átha Cliath agus an Oirdheiscirt

Cheatharlach, Chill Chainnigh Thiobraid Árann Theas, Phort Láirge, Loch Garman

There is currently one permanent whole-time vacancy available in Weight Management Service for Children & Young People, Ferrybank Primary Care Centre, Waterford.

A panel may be formed for Clinical Coordinator Weight Management Service for Children & Young People from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled.

Recruiter

HSE Dublin and South East: Tipperary South, Waterford, Kilkenny, Carlow, Wexford, Wicklow, part of South Dublin

Contract type

• Permanent Wholetime

Post specific related information

• Must have a relevant clinical professional qualification
• Must have experience of delivering quality improvement in a healthcare environment
• Must have previous management experience
• Must have advanced ICT skills

Closing date

15/09/ :00:00

Proposed interview date

Candidates will normally be given at least two weeks' notice of interview. The timescale may be reduced in exceptional circumstances.

Application details

HR Point of Contact

Adam Grogan

SECH Recruitment, Room 236, St Canice's Hospital Kilkenny, Dublin Road, Kilkenny

e-mail:

Phone:

Informal enquiries

We welcome enquiries about the role.

Contact
Kate Weeks – Primary Care Development Officer (Grade VIII)

Email:

Phone:

External link

This job opportunity is open to both HSE and non-HSE applicants.

SE25CCCWM

Health and Social Care Professionals

Clinical Coordinator 3070

HSE

External

This job is in the HSE.

HSE Dublin and South East

• Waterford
• Tipperary (South)
• Kilkenny
• Carlow
• Wexford

HSE Dublin & South East

Carlow/Kilkenny, South Tipperary, Waterford, Wexford

FSS Bhaile Átha Cliath agus an Oirdheiscirt

Cheatharlach, Chill Chainnigh Thiobraid Árann Theas, Phort Láirge, Loch Garman

There is currently one permanent whole-time vacancy available in Weight Management Service for Children & Young People, Ferrybank Primary Care Centre, Waterford.

A panel may be formed for Clinical Coordinator Weight Management Service for Children & Young People from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled.

HSE Dublin and South East: Tipperary South, Waterford, Kilkenny, Carlow, Wexford, Wicklow, part of South Dublin

• Permanent Wholetime

• Must have a relevant clinical professional qualification
• Must have experience of delivering quality improvement in a healthcare environment
• Must have previous management experience
• Must have advanced ICT skills

15/09/ :00:00

Candidates will normally be given at least two weeks' notice of interview. The timescale may be reduced in exceptional circumstances.

HR Point of Contact

Adam Grogan

SECH Recruitment, Room 236, St Canice's Hospital Kilkenny, Dublin Road, Kilkenny

e-mail:

Phone:

We welcome enquiries about the role.

Contact:

Kate Weeks – Primary Care Development Officer (Grade VIII)

Email:

Phone: