17 Service Writer jobs in Ireland

Role: Customer Service Advisor uk NI/GB Contact Centre Location:Kilkenny Cpl is a proud Talent Partner to Bank of Ireland.We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Irelands promises to deliver for their customers. Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland. Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract. This role will provide full 360 support to you by way of full on-site training, and on-going support to develop yourself. This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery. At the heart of this purpose is our commitment for an inclusive environment. What you will be doing: *Provide Best in Class customer service and provide clear solutions to customer queries within contact centre environment. *Perform and approach your role to the professional standards expected of a leading contact centre. *Work towards achievement of individual performance objectives based on SLAs. *Positively contribute to your team and support team colleagues. *Compliance with all regulatory requirements including all operational and administrative procedures including risk verification protocols. *Embrace personal development and ensure that required levels of competency are being achieved in line with role expectations. *Reinforce the message that values the customer. Requirements: *1+ year experience in Customer Service (Retail, Hospitality, Contact centre) *Excellent interpersonal and communication skills *The ability to Problem Solve *Be resilient and demonstrate agility to flex your learning in role *Good level of PC skills Please note:Only Applicants Eligible to work in Ireland will be considered at this time. Benefits of being a Cpl colleague on site: *Great starting rates & hours *Engaged onboarding & training *APA/ QFA support subject to role *Dedicated EAP program *Bike To Work scheme *Travel tax incentives *A diverse and inclusive culture *Remote, hybrid & on-site opportunities - Subject to role *Flexible hours available - Subject to role *Access to internal BOI Careers Lab and soft skill training Cpl is committed to providing a positive employee experience for all its people where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. Cpl is an Equal Opportunity employer. At Cpl we believe that delivering our vision to be the worlds best at transforming our clients and candidates through sustainable transformational talent solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so. Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities and those who have taken time out for reasons including family or caring responsibilities. As a company Cpl is a Gold Medal holder for Diversity & Inclusion. We have also been recognised as the 5th Best Large Workplace in Ireland by Great Place to Work; these values drive our passion for our programs, supporting our clients and Cpl colleagues across our client sites. While initially these are contracts circa 6 months in duration; due to ongoing investment in front line services, opportunities to extend are available subject to individual performance and availability of roles. Over the years, we have seen Cpl colleagues start something amazing, take experience from other roles and build solid careers with Bank of Ireland, which has resulted in a very high proportion of people going on to have permanent careers with them when they become available. We have had people leave to travel or continue their education come back and resume their journey. Benefits of being a Cpl colleague on site: Great starting rates & hours Engaged onboarding & training APA/ QFA support subject to role Dedicated EAP programme Bike To Work scheme Travel tax incentives A diverse and inclusive culture Remote, hybrid & on-site opportunities - Subject to role Flexible hours available - Subject to role Access to internal BOI Careers Lab and soft skill training While initially these are contracts circa 6 months in duration; due to ongoing investment in front line services, opportunities to extend are available subject to individual performance and availability of roles. #TEGKilkenny Skills: CUSTOMER SERVICE

Our client, a well-established motor dealership in South Dublin is currently seeking an experienced Service Advisor to join their Aftersales team. This is a full-time, permanent role offering a competitive salary, strong team environment, and opportunities for professional development through ongoing manufacturer training. About the Role: You'll be the key point of contact for customers bringing their vehicles in for service, ensuring a smooth and professional experience from start to finish. This position offers a mix of customer interaction, administration, and coordination with workshop teams. Key Responsibilities: Schedule service appointments via phone, email, and in-person enquires. Manage daily workshop capacity and allocate bookings appropriately Greet and check in customers, confirming service needs and updating records Maintain clear communication between customers and the workshop Provide updates on vehicle progress and gain approval for additional work where required Ensure timely and accurate completion of all admin, invoicing, and system updates Liaise with internal departments such as parts, warranty, and sales to support service delivery Contribute to customer satisfaction by seeking and responding to feedback The Ideal Candidate Will Have: At least 1 year's experience in a similar Service Advisor or Aftersales role Excellent customer service and interpersonal skills Knowledge of motor industry systems (e.g., Keyloop, Kerridge, or similar) A detail-oriented approach and strong administrative skills A valid full driving licence (Ireland) Fluent English, both spoken and written If applicable, a valid work permit for Ireland What's on Offer: Full-time, permanent contract with a respected dealership group Competitive salary based on experience 22 days paid annual leave Access to ongoing manufacturer training Contributory pension scheme Performance-based bonus structure If you have a passion for customer service and are experienced in the motor industry, we'd love to hear from you, send your CV to Colette today. Skills: Customer Service Organisational communication

Apprentice Service Advisor -Joe Duffy Volvo KIA Airside, Swords Due to continued growth at Joe Duffy Group, we are now seeking an Apprentice Service Advisor with retail or sales experience to join our Volvo KIA business in Airside, Swords. About The Group: Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands. In May 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity. This is a fantastic career opportunity to train as a Service Advisor with Ireland's largest motor retail group. Successful candidates will complete a minimum of six months structured and comprehensive training. A full, clean driving licence is an essential requirement for this role Requirements: To be the focal and experienced point of contact for Volvo and KIA customers requiring servicing or repair to their vehicles. Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times. To manage all service telephone and walk-in enquiries on behalf of the dealership. Qualify service needs and diagnose vehicle running problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out. Calculate workshop capacity insuring that all details are entered onto the service workshop loading system. Manage the handover and administration of Customer Service Vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation. Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures. Understand and adhere to manufacturer brand service requirements. Maintain safe working practices and abide by the working rules and standards of the dealership. Maintain product knowledge on the full Volvo and KIA range. Maintain relevant systems ensuring accuracy at all times. Likely to be/have: Impeccable appearance and well presented to work in a corporate environment. Good oral & written communication skills Excellent organisational skills Able to record accurately all relevant details Ability to 'up sell' additional work / accessories An ability to absorb and understand technical data and explain it to our customers as required A full, clean driving licence is an essential requirement for this role We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits package. In addition to a competitive salary, we offer excellent benefits including: Employee Assistance Programme Industry Leading Training and Progression Plans Life Cover Social Club Bike to Work 20 days annual leave PRSA This is a Trainee role and Joe Duffy Group have a comprehensive training programme in place which is tailored to suit individual's needs, and can take six months to complete. During this programme, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in aftersales. During this training, the emphasis is on learning and developing your skills, being mentored, observing experienced service advisors, classroom and brand training. Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience. You do not need to have motor experience, but have a desire and understanding of the motor trade. If your priority is excellent customer service and you would like to work for Ireland's leading motor retail group apply online today! For more information, please contact Skills: Service Advisor Motors Aftersales Apprentice Retail Benefits: Basic Salary Bonus Training

Location/Office Policy: AIB Ballybofey, Co Donegal (Office based role) Are you interested in a customer facing role in a fast-paced environment? Do you have a strong track record in building relationships with customers? Do you like to work as part of a team? What is the Role: Our vision in Branch Banking is to be the best bank in every community. We want to be customer focussed and dynamic, driven by empowered people and an agile mind-set and approach, with teams executing brilliantly every day, consistently outperforming the market and generating value for AIB. The Service & Sales Advisor plays a key role in our team to ensure AIB can deliver exceptional service to their customers each day. The position is customer facing and a full time, office-based role. Key accountabilities: Take ownership of delivering an exceptional customer experience by meeting agreed service standards and working collaboratively with customers to identify the most suitable banking solutions. Embrace innovation in your role, consistently seeking opportunities to improve processes and propose creative solutions. Demonstrate strong teamwork by contributing effectively within a collaborative environment. Be accountable for your responsibilities, ensuring you follow through on commitments with reliability and integrity. This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable. What you Will Bring: Evidence of excellent customer relationship skills, ability to engage with customers and represent AIB with expertise. Is passionate about delivering the best possible experience to our customers. Works co-operatively with others across the organization to achieve shared objectives. Fulfils customer requests, resolves problems, and responds to customers' questions through multiple channels. APA/ QFA is desirable but there is opportunity to achieve your qualification as part of this role if not already held. Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities: Customer First Building strong customer relationships and delivering customer centric solutions. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Ensures Accountability: Holding self and others accountable to meet commitments. Customer Service Excellence: Fulfils customer requests, resolves problems, and responds to customers' questions through multiple channels. Self-Aware: Reflects on activities and impact on others. Admits mistakes and gains insight from experiences. Knows strengths, weaknesses, opportunities, and limits. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Mia Coyne, at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline: 12th August 2025 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 45-hour week over 5 days (07.00- 16.00) and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
**Experience (North America & LATAM):**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**Our Promise:**
Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
**_Disclaimer:_**
_The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice._

Returns Agent - Dublin Airport Join us this summer and receive a €500 sign-on bonus! Bonus payable after 3 months of continuous service. Valid from June 23 to August 31, 2025. Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Returns Agent at our Dublin Airport location, reporting into the Airport Manager. As a Customer Returns Agent you will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience. This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis and requires all applicant to hold a full, valid, clean B drivers licence. Benefits: Competitive Salary Starting 29 holidays (including bank holidays), increasing with length of service Monthly uncapped commission Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to Work Scheme Key Responsibilities: Work closely with all staff to ensure customers receive and return their vehicles in a timely manner. Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas. Ensure all administration is completed accurately according to operating procedures. Process all workshop vehicles according to operating procedures. Ensuring cars that are due service or repair are sent aside for maintenance. Communicate regularly with our fleet supervisors to ensure cars are up to companies standard. Communicate regularly with our damages department with any queries related to new damage found. Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues. Ad hoc duties in line with business needs. Your Skills: Full clean B driving licence held for a minimum of 2 years essential. Excellent communication and face to face interpersonal skills. Ability to work as part of a team in a fast-paced environment. Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts. Car rental/sales experience is desirable but not essential (training will be provided). Passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment. Why choose Europcar? We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development. **Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons ** EMG2 Skills: driving licence communication team work attention to detail Benefits: Sign on Bonus Commission

Teamworx is looking for a dedicated Customer Service Supporter (Based On-Site in Park West)

Are you positive, energetic and willing to go the extra mile to make the customer happy? Do you enjoy working in a fast-paced Customer Service Center with constant multitasking? Do you enjoy being a great team player? Then you might be just the one we are looking for.

You will be an ambassador for our clients business in Ireland, being on the front line and providing the best Customer Service within any channel preferred. Based in our Support Centre in Park West, this is an exciting challenge to make your mark!

You Meet possibilities and we offer you* …

· competitive salary and benefit package

· great opportunities for professional development in an international company

· personal development with first-class practical trainings

· a great company culture

· the chance to compete, win and celebrate excellent performance

You Bring dedication and you…

· put customers first and deliver a great experience

· enjoy communicating and helping customers in different channels

· provide professional advice and solutions for the customer

· thrive in a busy and dynamic environment

· want to be a part of a great team

· support the stores and provide efficient cooperation within retail

Want to find out more? Contact Maurice Powell, Commercial Director,Teamworx on 045898037 or send your CV today.(PLEASE NOTE THIS ROLE IS BASED ON SITE IN PARK WEST AND IS NOT A REMOTE OR HYBRID ROLE)TEAMWORX DEAL IN ALL AREAS OF RETAIL, HOSPITALITY AND HEAD OFFICE ROLES. CHECK OUT OUR WEBSITE FOR MANY MORE VACANCIES. 

My client is looking for a passionate and personable temporary Fundraising Executive / customer service agent to join their fundraising team. Youll be the friendly and compassionate voice of the charity, speaking directly with existing and potential supporters to inspire donations, thank them for their generosity, and update them on the impact of their support. This role is ideal for someone who is confident, empathetic, and comfortable working to targets while keeping conversations genuine and mission-focused. Key Responsibilities Make outbound calls to current, lapsed, and potential donors Share updates on the charitys work and impact. Accurately record all interactions in CRM database. Achieve agreed fundraising and supporter engagement targets. Work closely with the fundraising team to tailor messages and campaigns. Follow fundraising best practice, charity regulations, and GDPR requirements. Person Specification Essential: Excellent communication and listening skills, with a warm and engaging phone manner. Empathy and sensitivity when discussing challenging topics. Ability to work to fundraising targets while maintaining supporter trust. Experience in customer service, telesales, call centre work, or fundraising. Strong attention to detail and accurate data entry skills and previous administration experience. Comfortable using CRM systems (training provided). This is a one month temporary contract , please contact Ingrid on /