478 Service Writer jobs in Ireland

We're looking for sincere and capable individuals to join our Customer Service team at laya healthcare.

Based in our Little Island, Cork office with hybrid working available, this full-time role offers a dynamic, supportive environment where no two days are the same.

You'll assist members across various channels, handle queries and complaints, manage payments, and help improve the customer experience.

If you're passionate about helping others, thrive in a fast-paced setting, and want to grow your career, we'd love to hear from you.

The role:

• Support our members enquiries, evaluate situations and respond appropriately through all contact channels
• Record and respond to all complaints to ensure that complaints are dealt with in a timely manner, and to ensure that all complaints and the remedial action taken in accordance with guidelines set out within the Consumer Protection Code
• Ensure computer records reflect up to date communications with the member
• Ensure that members payment methods are accurate, and all transactions recorded on individual or Group accounts to reflect billing changes
• To sell laya healthcare products to individuals and groups and to ensure follow up action to each sale, in accordance with Sales Procedures
• To enrol members on the Avondhu system and to ensure members details are entered correctly
• To achieve required CX standards across all interactions on all our channels
• Carry out credit control in instances where monies are outstanding
• To identify and to contribute to continuous improvements in working practices and customer care
• To undertake all duties required to develop and maintain Customer Service, and any other duties requested in order to fulfil the needs of the business

Eligibility:

• Minimum of Leaving Certificate or equivalent is desirable
• Third level qualification also desirable but not essential
• Experience involving client contact or customer service in the insurance industry
• Excellent verbal and written communication skills are essential for this role. This role would suit a sincere and capable individual
• You will enjoy learning and be keen to participate in the company's success

Gowan Home
, a leading distributor of products and services to the kitchen, electrical and building materials industries in Ireland, are seeking to recruit a
Customer Service Advisor
for their busy operation in Citywest. We distribute a number of exclusive premium brands including De Dietrich, Elica, Franke, HiSense, KitchenAid, Ninja, NordMende and Shark.

Key Responsibilities
This role will report to the Customer Experience Manager. Working as a member of a busy team, this role carries the following responsibilities:

Interact daily with customers on the phone and via email regarding their sales orders.

Process all orders within the agreed timeframe to meet customers requirements, and complete on time and in full.

Respond to all queries quickly, efficiently and professionally.

Proactively keep customers updated with stock availability dates for their order.

Input data accurately on the in-house (WMS & Intact IQ) systems.

Communicate any issues and status updates to customers.

Deliver excellent customer service levels.

Liaise with Key Account Managers daily on customer queries.

Key Attributes
Customer service experience essential.

Strong communication skills both verbal and written.

Work on own initiative.

Experience in outbound selling an advantage.

Product knowledge of kitchen and/or electrical appliance industry a distinct advantage.

Ability to work under pressure and meet tight deadlines.

Flexible and reliable.

Highly IT proficient.

Excellent attention to detail.

Skills
Customer Skills Customer Care Communication

Benefits
Staff Discounts Group Life Assurance Pension Fund

Gowan Home, a leading distributor of products and services to the kitchen, electrical and building materials in Ireland are seeking to recruit a Customer Service Advisor for their busy operation in Citywest. We distribute a number of exclusive premium brands including De Dietrich, Elica, Franke, HiSense, KitchenAid, Ninja, NordMende and Shark.

This role will report to the Customer Experience Manager. Working as a member of a busy team, this role carries the following responsibilities:

Key Responsibilities:

• Interact daily with customers on the phone and via email regarding their sales orders.
• Process all orders within the agreed timeframe to meet customers' requirements, and complete on time and in full.
• Respond to all queries quickly, efficiently and professionally.
• Proactively keep customers updated, with stock availability dates for their order.
• Input data accurately on the in-house (WMS & Intact IQ) systems.
• Communicate any issues and status updates to customers.
• Deliver excellent customer service levels.
• Liaise with Key Account Managers daily on customer queries.

Key Attributes:

• Customer service experience essential.
• Strong communication skills both verbal and written.
• Work on own initiative.
• Experience in outbound selling an advantage.
• Product knowledge of kitchen and/or electrical appliance industry a distinct advantage.
• Ability to work under pressure and meet tight deadlines.
• Flexible and reliable.
• Highly IT proficient.
• Excellent attention to detail.

Job Type: Full-time

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking

Work Location: In person

Jones Business Systems has been in operation for over four decades and prides itself on its experienced team offering an unrivalled catalogue of products and services. We offer a wide range of office supplies, educational supplies, IT solutions, interior design services, print and design services aswell as canteen and hygiene supplies to businesses and educational institutions across Ireland. It is the aim of Jones Business Systems to save our customers time and money by offering a comprehensive selection of products and services.

Due to continued expansion Jones Business Systems, Carlow are recruiting for a Customer Service Advisor. We are looking for an experience, enthusiastic sales profession to support, develop and drive our current client base.

To be considered experience managing business-to-business (B2B) accounts would be desirable. Previous experience selling office supplies would be a distinct advantage.

In this role, you will be required to:

• Build excellent relationships with customers and decision makers in target organisations.
• Maintain a high standard of B2B customer care developing each sale to its maximum and all administration associated with each sale.
• Accurately process sales transactions using our internal sales systems.
• Maintain customer contracts to reflect current pricing policies and ensure data is kept up to date at all times

You will need to:

• Have excellent communication and negotiation skills.
• Be highly organized with strong attention to detail.
• Have the ability to work within a team and on own initiative.

Job Type: Full-time

Benefits:

• Bike to work scheme
• Company events
• Company pension
• Employee discount
• On-site parking
• Sick pay

Experience:

• Customer Service: 1 year (preferred)

Language:

• English (required)

Work Location: In person

Answering inbound customer calls and online (email, customer app, website portal, web chat etc.) queries in a timely fashion.

· Resolving issues/queries/complaints effectively and to escalate to relevant departments where necessary.

· Establish good working relationships with customers and provide information regarding the products and services we offer.

· Establish good working relationships with internal departments.

· Continuing development of the domestic accounts and online processes to facilitate a completely streamlined service for our customers.

· General credit control duties.

· Ad hoc duties as required.

About You

To be successful in this role you will have customer care at the heart of what you do and a true desire to help others. In addition, you will:

· Speak fluent English and have excellent communication and listening skills, both written and verbal.

· Demonstrate real energy and passion for customer service.

· Must be able to deliver the highest levels of care to customers satisfaction.

· Great organisation and operational skills - must be diligent and conscientious in relation to logging calls, resolving issues and keeping relevant notes and information on our online systems for the entire team to access if necessary.

· Be able to work as part of a team, supporting your colleagues.

· Be able to work under pressure and meet deadlines.

· Be digitally savvy and comfortable with new technology.

· Have a positive, caring attitude and be a brand ambassador for Mulleadys Ltd.

· Experience working in a call centre/customer service role is an advantage.

Job Type: Full-time

Pay: From €14.00 per hour

Benefits:

• Bike to work scheme
• Employee assistance program
• On-site parking

Education:

• Advanced/Higher Certificate (required)

Experience:

• customer service: 1 year (preferred)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person

Customer Advisor
Are you seeking a role with a dynamic company, in a busy contact centre environment in a very popular area of Cork?

Do you want the flexibility of our hybrid working option?

Abtran is currently recruiting full-time, permanent Customer Service Advisors for our Cork office. We're looking for motivated, customer-focused individuals to join our team.

As a Customer Advisor, you'll be the first point of contact, offering support for a leading brand and delivering an exceptional customer experience.

This hybrid position includes onsite training at our Cork office, followed by a 50:50 split between working from home and in the office.

Our Cork office address is: Blackrock Business Park, Mahon, Cork T12 N972

Salary: €13.50 per hour / €26,325 pa

Employee Benefits include:

• Hybrid working options available
• Premium office location with great travel links
• Inclusive and fun culture
• Leap Card Tax Saver
• Free Car Parking
• Excellent training provided through Abtran's Academy Programme -All training provided is fully paid
• Premium Pay on Weekends and Bank Holidays
• Wellbeing programme focused on our people's health and wellness
• Health Insurance Discount Programme
• Employee Assistance Programme
• Pension Scheme & Life Cover

How you will spend your day:

• Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.
• Using your product knowledge to solve problems for customers
• Keeping yourself up to date with business and product information
• Use of the systems and tools available to effectively handle customer's queries
• Strive to achieve and maintain service level statistics
• Maintain a high level of first call resolution and quality assurance
• Contribute to overall team performance within your specialised department
• Adhering strictly to data protection and confidentiality laws
• Ad hoc duties as required

Our ideal candidate:

• Previous Customer Service experience is a bonus but not essential
• Passion for providing exceptional service to clients
• Excellent verbal and written communication skills
• Fluency in written & spoken English is essential for this role
• A high level of accuracy and attention to detail
• Strong computer skills are essential
• Proven ability to deal with problems and solve them effectively
• Ability to work well either individually or as part of a team
• Ability to handle confidential information
• Strong attendance, performance and adherence to policies are essential for this role
• Have appropriate remote work set-up - a quiet space with no distractions. Access to stable/secure mobile phone coverage and high-speed internet connection essential.

Apply today
if you would like to work in a fun and dynamic team within a positive and supportive environment that promotes a work-life balance. This could be the start of a promising and rewarding career with plenty of opportunities for career progression.

*You must have authorisation to work in Ireland
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Abtran is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are committed to equality of opportunity and operate non-discriminatory practices in relation to access to employment, conditions of employment, access to training and experience, promotion and classification of posts. All employment decisions at Abtran are based on business needs, job requirements and individual qualifications, without regard to gender, civil status, family status, sexual orientation, age, disability, race, religion, and membership of the Traveller community.

Fexco Managed Services is seeking Customer Service Advisors to join our outsourcing division on a full-time, permanent basis. This position offers full remote working flexibility for candidates residing in Ireland.

About this Opportunity

Looking to enter the world of Customer Service? Do you want to work in a positive, friendly and forward-thinking environment? Then Fexco is the company for you…

We provide excellent training and on the job support in all areas of phone, email and some admin duties with the opportunity to progress and develop your career within Fexco.

How you will spend your day with us

• Working in a fast paced environment, your training will equip you to provide relevant advice to customers via phone, email and webchat
• Keeping yourself up to date with product, service and customer information through our easily accessible knowledge base
• Effectively managing a customer database through accurate and efficient data entry
• Demonstrating a strong customer focus at all times
• Investigating and resolving customer queries through first contact resolution where possible
• Adhering strictly to data protection (GDPR) and confidentiality laws

The Ideal Candidate

If you are customer focused, team oriented, enthusiastic, motivated, enjoy working in a target driven environment and have strong computer skills, then we would love to meet you. We are also recruiting for Irish Speaking Customer Service Advisors

Some of the benefits you will receive along the way .

• Competitive basic salary
• Annual VHI Healthcare subsidy
• Permanent contract
• Annual performance related bonus
• Fully paid training programme
• 20 annual leave days and 2 company days per annum, plus option to purchase an additional 5 days leave per year
• Incentivised Employee Referral Scheme
• Wellbeing programme focused on our employee's health and wellness
• Paid Leave increasing with tenure:
• Sick, maternity, adoptive, paternity and marriage leave
• Career Paths and Development Programmes to support your progression
• 24/7, 365 day access to our Employee Assistance Programme
• Life Assurance Cover
• Defined contribution pension scheme
• Subsidised Sports & Social Club
• Subsidised Canteen
• Cycle to work scheme
• Fexco group Employee Discount Scheme

By the way… About us

Fexco is recognised as one of the world's most established Fintech and outsourcing organizations Fexco is one of Ireland's leading private companies, based in Killorglin, Co Kerry. Founded in 1981, it has grown to employ almost 1000 people in Ireland and 2300 worldwide. Fexco Managed Services is one of Ireland's leading outsourced services providers, delivering a high-quality service to a range of Government and Commercial clients.

At Fexco we believe in nurturing and inspiring our people and we provide professional and personal development training throughout your career. Due to continued growth there are always opportunities for progression across our extended business units.

Is this you?

If you have the passion to succeed in a growing and innovative organisation and have the desired background, we would like to hear from you now.

Part of this recruitment process may include a video interview – details of which will be sent to you should we progress with your application.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

Customer Service Advisor - Temporary contract
Location:
Limerick

Contract:
Temporary Full-time

Working Hours:
Working hours will be Monday to Friday 9am to 5:30pm

• Please note initially there will be full time training for 3 weeks. Mon – Fri pm.

Covalen
is an equal opportunity employer, a CPL company with over 25 years' experience in Business Process Outsourcing (BPO) and Managed Services provision across the world. They provide tailored Outsourcing Solutions across all industry sectors including Banking, Financial Services and Insurance, Information Technology, Gaming, Energy and Utilities. To know more, click Life at Covalen

As a Customer Service Advisor, you will be working within and promoting the Company Values - Be Brave, Be Wise, Be Proud and Exceed. The Covalen team are supporting a financial client with their growth in the Irish market. Covalen are growing their team to work in Financial Customer Support. The mission of the team is to provide best-in-class support to customers.

An ideal candidate will be able to multi-task, think on their feet, resolve issues quickly and decisively, deliver on promises, have excellent attention to detail, could analyse information and act according to the information presented, and perform under pressure.

Responsibilities:

• Manage inbound and outbound phone calls in an efficient and timely manner. Collating information from customers via these telephone calls.
• Receiving inbound calls from customers through a virtual call centre, answering various questions.
• Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations we adhere to.
• Drive sales to achieve targets.
• Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products.

Requirements:

• Minimum 6 months experience in a customer facing role.
• Excellent communication (spoken & written English) and interpersonal skills.
• Eager to learn and grow with Covalen.
• Must be eligible to work in the Republic of Ireland and must be able to pass all background checks.

Interview process:

• 1 Virtual interview with the Customer Operations team
• Online Tech and English language assessment

For more information, don't hesitate to reach out to this mail ID:
(email protected)
and your journey to becoming a valued part of Covalen starts here.

• Candidates must be eligible to work in the Republic of Ireland and must be able to pass all background checks.

Company Description
We are SGS- the world's leading Inspection, Verification, Testing and Certification company. We are recognised as the global benchmark for sustainability, quality and integrity. With 99,600 employees across our 2,600 offices and laboratories worldwide, we are working together to enable a better, safer and more interconnected world.

We provide independent services worldwide that make a difference in people's lives across Testing, Inspection and Certification. We also offer training and consultancy service s to ensure your organisation stays up with the latest developments in standards, regulation and technology across all industries.

Wherever you are, whatever your industry, our experts worldwide provide specialized solutions to make your business faster, simpler and more efficient.

We are currently recruiting for a number of Customer Service Advisors for our Galway Contact Centre to support our service deliverables in the Small Pubic Service Vehicle (SPSV) Industry within one of our awarded Government Services. The position is based on-site in our Galway office. This position is a full time, fixed term contract.

In SGS Galway Contact Centre, we are seeking enthusiastic new team members who thrive in a Team environment while delivering an exceptional customer experience. If you are looking for a dynamic, open and progressive culture with the opportunity to develop your career, we'd love to hear from you.

Job Description
Our offices are open from 9am to 6pm Monday to Friday (excluding public holidays)

Reporting to the Licensing Coordinator & Operations & Quality Supervisor, the successful candidate will be responsible for the following activities:

• Answer incoming customer phone calls and take appropriate action for each call
• Strict adherence to Scripts, Standard Operating Procedures and Data Protection Guidelines
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires escalation
• Input data into the company host platform to keep each customer record updated
• Routing inbound calls to the appropriate resources
• Completing call notes as necessary in a clear and concise manner
• Obtaining and evaluating all relevant data to handle complaints and inquiries
• General administration, communicating and coordinating with internal department
• Ensure full compliance with the Company's Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS Equality & Diversity policy.
• At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company's policies and procedures.

This is not a definitive list of duties.
Qualifications
Leaving certificate and/or FETAC 5 skills certificate

• Requires at least 1 year's customer service experience
• Strong Computer Skills & general PC Proficiency
• Excellent attention to detail
• Excellent communication and people skills vital to this role
• Ability to work on own initiave or in a proactive manner as part of a team
• Strong Team Player Skills
• Strong Learning Capabilities
• Strong customer service focus and experience
• Fluency in both written and spoken English – excellent documentation skills required
• Initiative and excellent problem-solving ability in a fast-paced environment
• Candidate should be pro-active and possess excellent organisation skills
• Irish Speaker is an advantage

Additional Information
An overview of some of the benefits available:

• Comprehensive training programme
• Comprehensive continued professional development programme
• Progression Opportunities
• Annual Tax Saver Tickets for Rail, Bus and Luas
• Bike to Work Scheme
• Employee Assistance Program
• Digital Wellness Platform
• Pension