19 Servicenow Implementation jobs in Ireland

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

Role Description

The Enterprise Service Management team is seeking a detail oriented ITIL Governance and Data VP to help improve data quality, process consistency, and compliance with IT controls for incident and problem management. The ideal candidate has experience with ServiceNow and a solid understanding of ITIL principles, with strong analytical skills, is solutions-oriented, and able to collaborate effectively across the IT organization. This role conducts regular data quality assessments and reviews to identify and address discrepancies and anomalies with data quality and process consistency. They follow up with IT support groups and stakeholders to address data quality issues and implement corrective actions. The individual uses ServiceNow reporting and other BI tools to analyze and understand data trends. The role supports all areas of Enterprise Service Management and interfaces heavily with IT Controls, incident and problem management roles, and dependent data owners throughout the Americas Division (AD).

Role Objectives

• Measure, analyze, and help address performance issues related to established key metrics.
• Conduct daily review of incidents and problems to assess data quality and compliance with published polices, standards, procedures, and Job Aids.
• Daily follow up with data stewards to address outstanding data quality issues.
• Escalation to managers to address data quality issues are not addressed in a timely manner.
• Create documentation and knowledgebase articles to support improved process data quality.
• Produce and publish weekly reporting to measure and track data quality trends and issues.
• Evaluate and propose solutions to address data quality issues in the ServiceNow platform related to governed processes.
• Advise and support incident and problem role holders across IT to ensure accuracy and completeness of data in governed process.
• Engage owners of process dependent data, such as HR and Asset Management, to provide data quality feedback and assist with improvement of dependent data.
• Lead periodic meetings with stakeholders to communicate data quality issues and trends.
• Provide training to data users and data producers to ensure that all data governance standards are met on an ongoing basis.
• Research and develop processes to enhance data quality reporting and controls.
• Support adoption and implementation of data governance policies.
• Escalate data issues as necessary; ensure issues are addressed, understood, and closed.
• Support audit requests, as needed.

Qualifications And Skills

• Required: 5-7 years of ITIL experience.
• Required: 5-7 years professional experience in process and data governance.
• Required: High School education or Equivalent. Prefer: BA/BS (Or equivalent experience)
• Solid knowledge of ServiceNow is preferred. Specifically with reporting, incident, problem, change, request, and knowledge management.
• Experience working with dynamic data in a production IT environment.
• Comfortable performing follow up activities with data stewards and escalating issues to management, when necessary.
• Knowledge of data governance methodology and experience how to address data quality exceptions.
• Experience reviewing and implementing data controls. Experience measuring and assessing data quality to identify and remediate data quality issues.
• Solid MS Excel and PowerPoint skills.
• Solid writing and communication skills.
• Able to work across multiple sources, synthesize results and present detailed validations.
• Meticulous attention to detail and demonstrated ability to produce high quality, accurate work consistently.

Additional Requirements
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know

Service Management Office (SMO) Lead
Contract:
12 Months

Location:
Hybrid, Dublin (2 days onsite)

Rate:
€390-€420 per day

A global professional services provider is seeking a Service Management Office (SMO) Lead to drive IT service excellence. This role focuses on refining and leading ITIL-aligned processes, ensuring IT services are delivered consistently, efficiently, and in line with business needs. It's an opportunity to shape governance frameworks, lead programs and projects, and influence stakeholders at a strategic level.

Responsibilities

• Lead and refine the Service Management Office, embedding ITIL best practices across ICT operations
• Ensure effective governance of service management processes and continuous improvement
• Oversee delivery of ICT programs, projects, and managed services
• Develop and maintain strong relationships with stakeholders and sponsors
• Align ICT services with business objectives for long-term impact

About You

• Proven experience as a Service Management Office Lead or in a similar IT service management role
• Strong knowledge of ITIL processes and governance
• Background in delivering ICT services, programs, or projects at scale
• Excellent stakeholder engagement and communication skills
• Ability to drive strategic ICT initiatives and foster service excellence

If you're ready to lead ICT service delivery and governance in a role where your expertise makes a real impact, apply today.

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The Enterprise Service Management team is seeking a detail oriented ITIL Governance and Data VP to help improve data quality, process consistency, and compliance with IT controls for incident and problem management. The ideal candidate has experience with ServiceNow and a solid understanding of ITIL principles, with strong analytical skills, is solutions-oriented, and able to collaborate effectively across the IT organization. This role conducts regular data quality assessments and reviews to identify and address discrepancies and anomalies with data quality and process consistency. They follow up with IT support groups and stakeholders to address data quality issues and implement corrective actions. The individual uses ServiceNow reporting and other BI tools to analyze and understand data trends. The role supports all areas of Enterprise Service Management and interfaces heavily with IT Controls, incident and problem management roles, and dependent data owners throughout the Americas Division (AD).

• Measure, analyze, and help address performance issues related to established key metrics.
• Conduct daily review of incidents and problems to assess data quality and compliance with published polices, standards, procedures, and Job Aids.
• Daily follow up with data stewards to address outstanding data quality issues.
• Escalation to managers to address data quality issues are not addressed in a timely manner.
• Create documentation and knowledgebase articles to support improved process data quality.
• Produce and publish weekly reporting to measure and track data quality trends and issues.
• Evaluate and propose solutions to address data quality issues in the ServiceNow platform related to governed processes.
• Advise and support incident and problem role holders across IT to ensure accuracy and completeness of data in governed process.
• Engage owners of process dependent data, such as HR and Asset Management, to provide data quality feedback and assist with improvement of dependent data.
• Lead periodic meetings with stakeholders to communicate data quality issues and trends.
• Provide training to data users and data producers to ensure that all data governance standards are met on an ongoing basis.
• Research and develop processes to enhance data quality reporting and controls.
• Support adoption and implementation of data governance policies.
• Escalate data issues as necessary; ensure issues are addressed, understood, and closed.
• Support audit requests, as needed.

• Required: 5-7 years of ITIL experience.
• Required: 5-7 years professional experience in process and data governance.
• Required: High School education or Equivalent. Prefer: BA/BS (Or equivalent experience)
• Solid knowledge of ServiceNow is preferred. Specifically with reporting, incident, problem, change, request, and knowledge management.
• Experience working with dynamic data in a production IT environment.
• Comfortable performing follow up activities with data stewards and escalating issues to management, when necessary.
• Knowledge of data governance methodology and experience how to address data quality exceptions.
• Experience reviewing and implementing data controls. Experience measuring and assessing data quality to identify and remediate data quality issues.
• Solid MS Excel and PowerPoint skills.
• Solid writing and communication skills.
• Able to work across multiple sources, synthesize results and present detailed validations.
• Meticulous attention to detail and demonstrated ability to produce high quality, accurate work consistently.

SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know

Glanbia

Senior Manager SSC Service Management

Overview

This role connects the SSC (Shared Services Organization with BPO partner(s) and to internal customers across the Business Units. The role ensures service excellence through ensuring BPO contractual obligations are met, stakeholders needs are identified and responded to, and performance is continuously improved. This role works alongside the SSC Functional Leads to deliver seamless services to the organization. For the SSC Services Organization this role owns the design, operation and continuous improvement of the overall governance model, service delivery SLAs/KPIs, BPO vendor management including contract & change management, service catalogue and recharge model to the business and embedding a Global Process Ownership (GPO) model across the business.

Key Elements of the Role

• Sets the Service Strategy for the SSC organization and drives the delivery of performance against this strategy. Acts as the interface between Functional Leads and the overall SSC Lead to ensure the high service standards are met and drives resolution of issues.
• Develops and owns the governance framework for SSC Services operations, including defining structures, roles & responsibilities as well as defining meeting purpose and cadence
• Establish and maintain clear accountability and decision-making processes within the governance framework
• Set the performance framework for SSC Services through the development of a balanced scorecard, SLAs and KPIs
• Performance management with Vendor to ensure continuous improvement, innovation and delivery of contractual obligations
• Manage a specialist Quality Control resource focused on finance and internal control assurance across all the SSC Service functions.
• Define and maintain a catalog of services provided by SSC Services and design value add, business unit, service recharge models based on best practice.
• Leads incident reporting processes for business impacting escalated service incidents and recurring issues.
• Establish SLAs with internal customers and stakeholders to define service expectations and commitments
• Monitor and track performance against SLAs to ensure service delivery meets or exceeds agreed-upon standards.
• Evaluate and define the interaction model, governance structure to ensure contractual obligations are met
• Ensures the issue resolution process is being followed between Functional Leads and BPO partner(s). Reviews escalations from Functional Leads and supports their resolution
• Drives interaction with senior leadership within SSC and the BUs
• Define strategies and approaches to engage with business customers
• Brings best practice and external perspectives to the development/enhancement of service delivery practices and programs.
• Embed a GPO model across the business realizing incremental business value.
• Conduct assessments, implements, maintains and expands frameworks and governance structures including but not limited to SSC Value and Customer Experience, Business Intelligence, Service Delivery, Service Management, Service Design, Service Transition, and Operational activities

The skills you will bring to the team

• Bachelors Degree (essential)
• 8+ years relevant experience, preferably leading a Service and Vendor Management function in a global multi-function GBS centralised organization with the involvement of BPO(s)
• Demonstrated experience of managing expectations of a broad senior stakeholder group critical.
• Improvement mindset with demonstrated experience of digital finance tools and transformation.
• Strong verbal and written communication skills with the ability to communicate in fluent English, in a clear manner to colleagues and customers.
• High attention to detail essential.
• Ability to work unsupervised, to work as part of a global team and to take responsibility for the prioritization and completion of tasks
• Strong excel, analytical and other digital systems skills are a requirement.
• Ability to remain calm under pressure and instill confidence in end users
• Eager to self-learn and take ownership of your career

Where and how you will work

The opportunity will be based in Citywest, Dublin 24 with a requirement to be onsite each week with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia our culture will celebrate individuality, knowing that together we are more.

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
Job Description:

• Manage daily ITSM operations delivered by MSPs across core ITIL processes.
• Ensure alignment with Gilead's ITSM process roadmaps and enterprise standards.
• Collaborate with the ServiceNow team to maintain process and tool consistency.
• Work with process owners to coordinate inter-process changes and resolve issues.
• Monitor service performance and translate insights into actionable improvements.
• Drive ITIL compliance and operational excellence across service domains.
• Balance multiple priorities in a fast-paced, dynamic environment.

Responsibilities Include, But Are Not Limited To
Operational Oversight & Execution Monitoring

• Monitor daily execution of ITSM processes delivered by MSPs.
• Track performance trends and escalate deviations from service levels.
• Support ITOM activities such as event monitoring, CMDB data quality, and service health tracking.
• Ensure consistent execution across hybrid environments (on-prem, SaaS, cloud).
• Facilitate communication between MSPs and internal stakeholders to resolve escalations.

Service Performance & Reporting

• Review SLA/KPI metrics from MSPs and identify improvement opportunities.
• Compile and publish dashboards and reports on service delivery and trends.
• Partner with internal teams to assess enhancement impacts and ensure ITSM alignment.

Enhancement Review & Process Alignment

• Validate low-impact enhancements proposed by MSPs for alignment with process roadmaps.
• Ensure updates deliver measurable value and operational efficiency.
• Coordinate with process owners to prevent conflicts with strategic direction or compliance.

Knowledge & Request Management

• Monitor accuracy and usage of operational knowledge articles maintained by MSPs.
• Ensure service request fulfillment meets defined standards and drives user satisfaction.
• Review service catalog updates for operational feasibility and business alignment.

Required Knowledge And Skills

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• 5+ years of experience in IT Service Management operations; pharmaceutical or biotech experience preferred but not required.
• In-depth knowledge of IT operations and delivery service across hybrid platforms.
• Prior experience working in or managing MSP-driven service delivery models
• Hands-on expertise with ServiceNow modules (Incident, Problem, Change, Request, Knowledge, CMDB).
• Strong communication, coordination, and stakeholder engagement skills.
• Ability to manage multiple priorities and drive resolution in high-pressure situations.

Preferred Qualifications

• ITIL v4 Foundation Certification (required)
• Experience in regulated industries and enterprise governance frameworks
• Understanding of Agile and Lean Six Sigma methodologies
• Familiarity with SaaS/cloud platforms and system lifecycle processes
• Strong working knowledge of ServiceNow platform capabilities and automation features.

Equal Employment Opportunity (EEO)

It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual's gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.

For Current Gilead Employees And Contractors
Please apply via the Internal Career Opportunities portal in Workday.

Implementation Specialist

Hi I'm Morgan, the Implementation Manager here at Ashby. Our customers are at the center of everything we do, and that's especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on doing things thoughtfully. This role plays a critical part in ensuring our new customers start off with a strong foundation and a clear path forward. I'm thrilled to be hiring our next Implementation Specialist. As part of our growing Professional Services team within Ashby's Customer Success organization, you'll play a key role early in the customer journey—ultimately helping to elevate the entire customer experience.
About This Role
As our Implementation Specialist, you will be responsible for managing and executing the end-to-end implementation of Ashby's solution for many of our new customers. You will work directly with customers in our Strategic (predominantly Enterprise) segment, developing and executing implementation plans to ensure a positive customer experience and expedited time to value. Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes.

Role Requirements- Implementation & Project Management: You have extensive experience managing and executing implementation and onboarding projects (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed upon expectations). You keep the team on track to ensure milestones are met. You work effectively in a remote-first setting, with the ability to travel <10% as needed for strategic customer engagements.
- Customer Centricity: You are adept at understanding customer needs and tailoring implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you're the customer's proactive guide and advocate throughout the implementation period.
- Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach.
- Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies; you are technically curious and creative.
- Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.
- Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don't rely on 'I've seen this done,' but instead think critically to solve problems.
- Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.
You Could Be a Great Fit If

• You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes.
• You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs.
• You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions.
• You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy.
• Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations.
• You are data-driven. You use metrics and analytics to inform decisions and measure success.
• You are adaptable. You can navigate changes in a fast-paced, evolving environment.
• You love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow.

You Might Not Be a Great Fit If

• You prefer an in-person role over remote.
• You are less interested in customer-facing roles that require both technical and interpersonal skills.
• You are accustomed to defining ideas and strategies, yet not responsible for their execution.
• You prefer working with a simple product (such as a point solution).
• You prefer exclusively to build (rather than build, iterate, optimize).

Our Philosophy
Here Are a Few Key Points (relevant To The Go-to-market Side) That Should Give You An Idea Of What It Is Like To Work With Us

• We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.
• We want to offer deep expertise whenever we interact with prospects and customers.
• We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.
• We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we'll get into these and other values during the hiring process.

The Interview
At Ashby, Our Team And Interview Process Want To Help You Show Your Best Self. Our Interview Process Is Structured To Get To Know You And Your Career As Well As Empower You With Insight Into Our Key Focus Areas. Here Is The Process In Its Entirety

• 30 min - Recruiter Screen with Talent Team
• 45 min - Interview with Morgan (Hiring Manager) + Head of PS
• 60 min- Mock Call with 2 Implementation Specialists

• Final Round:

• 30 min - Customer Adoption with Head of Dedicated CS & one of our Strategic CSMs

• 30 min - Interview with VP of Customer Success
• 10 min - Closing Questions with Hiring Manager

Benefits

• You'll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
• You get to sell a product that our prospects & customers are truly excited about.
• Competitive compensation is offered.
• 10-year exercise window for stock options. You shouldn't feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
• Unlimited PTO with four weeks is recommended per year. Expect "Vacation?" in our one-on-one agenda until you start taking it
• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive
• $100/month education budget with more expensive items (like conferences) covered with manager approval

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Laboratory Setting, Office, Warehouse

Job Description
When you are part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information
Managed Services is a business segment that supports the Customer Channels Group, which offers essential outsourced on-site services at client sites aimed at improving supply chain and research operations efficiency and effectiveness.

As an Implementation Specialist at Thermo Fisher Scientific, you will support Managed Services by implementing service programs at customer sites across Europe. This role focuses on improving operational efficiency in areas such as inventory management, order handling, and chemical management.

What's in it for you?

• Defined project schedules and performance objectives.
• Experience with a variety of client locations throughout Europe.
• A balanced mix of project management, operational activities, and customer interaction.

What will you do?

• On-site implementation of service programs, including stockroom and inventory management.
• Develop site SOPs/SOWs and train local teams to maintain compliance with contractual requirements.
• Use systems such as IBS, ULS-IM and Microsoft Office to handle data accuracy and project reporting.
• Support customer meetings, provide project updates, and resolve operational issues.
• Conduct audits to ensure adherence to service level agreements.
• Recommend process improvements to enhance efficiency and customer service.
• Perform other duties as assigned by management.

Keys to Success
Experience

• Proven experience in laboratory services, supply chain, or service environments (GxP/GMP experience preferred).

Knowledge, Skills, Abilities

• Strong communication and organizational skills with attention to detail.
• Ability to work independently and make informed decisions.
• Customer-focused approach aligned with Thermo Fisher Scientific's Four-I Values: Integrity, Intensity, Innovation, and Involvement.
• Proficiency in Microsoft Office and capability to learn additional data entry systems.
• Willingness to travel up to 50% across Europe.

Physical Requirements / Work Environment

• Work at customer locations, including offices, stockrooms, warehouses, and laboratories.
• Extensive walking and the ability to lift, push, and pull up to 25 kg.
• Personal protective equipment may be required depending on site requirements.

Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at *. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Office, Warehouse

Job Description

When you are part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Managed Services is a business segment that supports the Customer Channels Group, which offers essential outsourced on-site services at client sites aimed at improving supply chain and research operations efficiency and effectiveness.

As an Implementation Specialist at Thermo Fisher Scientific, you will support Managed Services by implementing service programs at customer sites across Europe. This role focuses on improving operational efficiency in areas such as inventory management, order handling, and chemical management.

What's in it for you?

• Defined project schedules and performance objectives.
• Experience with a variety of client locations throughout Europe.
• A balanced mix of project management, operational activities, and customer interaction.

What will you do?

• On-site implementation of service programs, including stockroom and inventory management.
• Develop site SOPs/SOWs and train local teams to maintain compliance with contractual requirements.
• Use systems such as IBS, ULS-IM and Microsoft Office to handle data accuracy and project reporting.
• Support customer meetings, provide project updates, and resolve operational issues.
• Conduct audits to ensure adherence to service level agreements.
• Recommend process improvements to enhance efficiency and customer service.
• Perform other duties as assigned by management.

Experience:

• Proven experience in laboratory services, supply chain, or service environments (GxP/GMP experience preferred).

• Strong communication and organizational skills with attention to detail.
• Ability to work independently and make informed decisions.
• Customer-focused approach aligned with Thermo Fisher Scientific's Four-I Values: Integrity, Intensity, Innovation, and Involvement.
• Proficiency in Microsoft Office and capability to learn additional data entry systems.
• Willingness to travel up to 50% across Europe.

• Work at customer locations, including offices, stockrooms, warehouses, and laboratories.
• Extensive walking and the ability to lift, push, and pull up to 25 kg.
• Personal protective equipment may be required depending on site requirements.

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at *. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.