43 Services Manager jobs in Ireland
Soft Services Manager
Dublin, Leinster
CBRE
Posted 27 days ago
Job Viewed
Job Description
Soft Services Manager
Job ID
213677
Posted
02-Apr-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Dublin - Dublin - Ireland
**About the Role:**
As a CBRE Facilities Manager, you will manage a team responsible for providing overseeing building operations and maintenance for a facility, campus, or portfolio of small to medium sized buildings.
This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.
**What You'll Do:**
+ Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
+ Schedule and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
+ Coordinate and manage facility repairs and maintenance by working with technicians, vendors, and contractors.
+ Maintain positive client relationships and conduct meetings on unresolved facility issues.
+ Prepare and manage capital projects, operating budgets, and variance reports.
+ Perform facility inspections quality assurance following local, state, and federal regulations. Suggest operational efficiencies, repairs, and upgrade opportunities.
+ Manage environmental health and safety procedures for facilities.
+ Oversee vendor relationships and invoicing procedures. Review price quotes for the procurement of parts, services, and labor for projects.
+ Conduct process and procedure training on maintenance, repairs, and safety best practices.
+ Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
+ Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
+ Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
**What You'll Need:**
+ Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Valid driver's license required. Facility Management certification preferred.
+ Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
+ Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
+ Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
+ Extensive organizational skills with a strong inquisitive mindset.
+ Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
213677
Posted
02-Apr-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Dublin - Dublin - Ireland
**About the Role:**
As a CBRE Facilities Manager, you will manage a team responsible for providing overseeing building operations and maintenance for a facility, campus, or portfolio of small to medium sized buildings.
This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.
**What You'll Do:**
+ Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
+ Schedule and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
+ Coordinate and manage facility repairs and maintenance by working with technicians, vendors, and contractors.
+ Maintain positive client relationships and conduct meetings on unresolved facility issues.
+ Prepare and manage capital projects, operating budgets, and variance reports.
+ Perform facility inspections quality assurance following local, state, and federal regulations. Suggest operational efficiencies, repairs, and upgrade opportunities.
+ Manage environmental health and safety procedures for facilities.
+ Oversee vendor relationships and invoicing procedures. Review price quotes for the procurement of parts, services, and labor for projects.
+ Conduct process and procedure training on maintenance, repairs, and safety best practices.
+ Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
+ Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
+ Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
**What You'll Need:**
+ Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Valid driver's license required. Facility Management certification preferred.
+ Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
+ Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
+ Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
+ Extensive organizational skills with a strong inquisitive mindset.
+ Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more ( Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
This advertiser has chosen not to accept applicants from your region.
0
Guest Services Manager
Dublin, Leinster
Staycity
Posted today
Job Viewed
Job Description
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller. Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay. We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of. We're now hiring a Guest Services Manager to help shape the Staycity guest journey. Benefits: Paid family leave (>1 year of service) Flexible working patterns Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals Discounted rates for overnight stays for you, your family and friends Refer and earn scheme - earn up to £/€550 Cycle to work scheme- to support a healthy lifestyle and our planet Education Support to help you foster new skills Volunteer days: 2 paid volunteer days per year Support for you and your family when you need it with our Employee Assistance Program (EAP) An extra day off to celebrate your birthday We would love you to have: Previous experience of at least 2 years working at the Front Desk in a similar property Experience using Opera and excellent communication and interpersonal skills are required for this role. What you can do for us: A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided. Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement. You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods. Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay. Join us and be part of the journey.
This advertiser has chosen not to accept applicants from your region.
1
Building Services Manager
Dublin, Leinster
Global Professional Consultants
Posted 9 days ago
Job Viewed
Job Description
A leading residential developer is seeking a Building Services Manager to join its Building Services team and oversee M&E delivery across multiple housing projects in Dublin. This is a key leadership role offering long-term progression, diverse project exposure, and excellent benefits. Responsibilities: Manage multiple M&E design teams to ensure projects meet specific performance and compliance criteria Strategically plan and coordinate M&E integration with project handover sequencing Advise site management on M&E processes, systems, and risk mitigation Oversee M&E function across multiple live sites, supporting site teams with best-in-class practices Mentor Building Services Engineers to support team development Ensure consistent quality of M&E installations through all stages design, coordination, installation, and commissioning Monitor subcontractor performance to meet programme, quality, and safety expectations Drive innovation and value engineering in mechanical and electrical systems Standardise temporary utilities (power/water) across projects for efficiency Coordinate closely with internal Utility Coordination teams for third-party utility installations Requirements: Degree-qualified in Mechanical, Electrical, or Building Services Engineering Minimum 7 years experience in a similar building services or M&E project management role Strong communication and leadership skills, with the ability to manage multiple stakeholders Package: Salary: €75,000 €85,000 Company Vehicle Pension scheme with matching contributions Full private health insurance Performance-related bonus Annual salary review Life assurance & income protection Paid maternity & paternity leave 25 days annual leave Bike-to-Work & Tax Saver travel schemes Skills: Building Services Manager Engineer Construction
This advertiser has chosen not to accept applicants from your region.
2
Finance Outsourcing Services Manager
Dublin, Leinster
Meta
Posted 16 days ago
Job Viewed
Job Description
**Summary:**
Meta is seeking an accomplished professional to join our Finance Outsourcing Services team. This is a unique opportunity to play a pivotal role in a fast-paced, high-impact environment, driving meaningful change and delivering exceptional value across our global finance organisation. At Meta, you'll leverage data insights, innovative thinking, and collaborative leadership to help shape our finance outsourcing strategy and operations while working alongside industry experts committed to operational rigor and transformation.If you thrive in a world of complex challenges, cross-functional teamwork, and continuous improvement and are eager to make a lasting impact we invite you to explore this exciting role.
**Required Skills:**
Finance Outsourcing Services Manager Responsibilities:
1. Strategic Development: Support the creation and execution of outsourcing goals and strategies to transform and evolve Meta's Finance and Accounting business process outsourcing (BPO) operating model
2. Governance & Process Improvement: Implement and manage governance oversight in close partnership with business stakeholders, driving continual process enhancements and automation initiatives related to BPO providers
3. Service Delivery Oversight: Collaborate with Finance and Accounting teams to oversee the delivery of outsourced services, ensuring high standards in performance and compliance
4. Performance Optimization: Enhance BPO service provider outcomes by focusing on operational rigor, robust data standards, and comprehensive continuous monitoring programs
5. Project Management: Lead and manage complex outsourcing projects using established project management methodologies, ensuring successful execution and alignment with business priorities
6. Stakeholder Engagement: Build and maintain relationships with finance, cross-functional (XFN), and third-party teams and leaders, fostering an environment of collaboration and shared vision
7. Change Management: Provide change management oversight and support BPO service provider readiness for new initiative rollouts and adapting to evolving business processes and systems
8. Continuous Learning: Stay informed on industry best practices and emerging technologies to ensure Meta's financial operations remain innovative and future-focused
**Minimum Qualifications:**
Minimum Qualifications:
9. 8+ years of relevant experience in large, multinational, public companies
10. Demonstrated expertise in finance function outsourcing / shared services within complex organisational landscapes
11. Proven communication and stakeholder management skills, including the ability to clearly articulate findings, set expectations, and influence decisions at leadership levels
12. Demonstrated success building collaborative relationships with internal teams and external partners in a global, cross-functional environment
13. Strategic thinker with analytical and problem-solving abilities
14. Solid understanding of process and operational frameworks and their application across varying environments, with proven ability to drive process improvements through simplification, redesign, and automation
15. Project management and governance experience, including leading large-scale outsourcing initiatives
**Preferred Qualifications:**
Preferred Qualifications:
16. Proficient in data analytics and business intelligence tools, with the ability to generate insights that inform strategic decisions
17. Experience supporting change management efforts, especially related to BPO service provider readiness and new system/process rollouts
18. B.A. or B.S. in Finance, Economics, Business or related
**Industry:** Internet
Meta is seeking an accomplished professional to join our Finance Outsourcing Services team. This is a unique opportunity to play a pivotal role in a fast-paced, high-impact environment, driving meaningful change and delivering exceptional value across our global finance organisation. At Meta, you'll leverage data insights, innovative thinking, and collaborative leadership to help shape our finance outsourcing strategy and operations while working alongside industry experts committed to operational rigor and transformation.If you thrive in a world of complex challenges, cross-functional teamwork, and continuous improvement and are eager to make a lasting impact we invite you to explore this exciting role.
**Required Skills:**
Finance Outsourcing Services Manager Responsibilities:
1. Strategic Development: Support the creation and execution of outsourcing goals and strategies to transform and evolve Meta's Finance and Accounting business process outsourcing (BPO) operating model
2. Governance & Process Improvement: Implement and manage governance oversight in close partnership with business stakeholders, driving continual process enhancements and automation initiatives related to BPO providers
3. Service Delivery Oversight: Collaborate with Finance and Accounting teams to oversee the delivery of outsourced services, ensuring high standards in performance and compliance
4. Performance Optimization: Enhance BPO service provider outcomes by focusing on operational rigor, robust data standards, and comprehensive continuous monitoring programs
5. Project Management: Lead and manage complex outsourcing projects using established project management methodologies, ensuring successful execution and alignment with business priorities
6. Stakeholder Engagement: Build and maintain relationships with finance, cross-functional (XFN), and third-party teams and leaders, fostering an environment of collaboration and shared vision
7. Change Management: Provide change management oversight and support BPO service provider readiness for new initiative rollouts and adapting to evolving business processes and systems
8. Continuous Learning: Stay informed on industry best practices and emerging technologies to ensure Meta's financial operations remain innovative and future-focused
**Minimum Qualifications:**
Minimum Qualifications:
9. 8+ years of relevant experience in large, multinational, public companies
10. Demonstrated expertise in finance function outsourcing / shared services within complex organisational landscapes
11. Proven communication and stakeholder management skills, including the ability to clearly articulate findings, set expectations, and influence decisions at leadership levels
12. Demonstrated success building collaborative relationships with internal teams and external partners in a global, cross-functional environment
13. Strategic thinker with analytical and problem-solving abilities
14. Solid understanding of process and operational frameworks and their application across varying environments, with proven ability to drive process improvements through simplification, redesign, and automation
15. Project management and governance experience, including leading large-scale outsourcing initiatives
**Preferred Qualifications:**
Preferred Qualifications:
16. Proficient in data analytics and business intelligence tools, with the ability to generate insights that inform strategic decisions
17. Experience supporting change management efforts, especially related to BPO service provider readiness and new system/process rollouts
18. B.A. or B.S. in Finance, Economics, Business or related
**Industry:** Internet
This advertiser has chosen not to accept applicants from your region.
3
Client Services Manager Finance
Dublin, Leinster
MATRIX Recruitment Group
Posted 9 days ago
Job Viewed
Job Description
What You Need to Know Matrix Recruitment is currently recruiting for a Client Services Manager to join a global leader in the financial services sector. This position will be based in either Dublin or Limerick and offers a hybrid working model. In this role, you will manage a portfolio of clients, ensuring a seamless delivery of Transfer Agency services. You will act as the primary point of contact for your clients, managing daily operations and maintaining service excellence. This is a fantastic opportunity to develop your career in a client-focused, fast-paced environment within a company that values innovation, collaboration, and excellence. This is a contract position up until the end of December 2025 with the likelihood of extension. Your New Job Key duties and responsibilities: Oversee the delivery of TA services to a portfolio of clients, ensuring all service levels are met and operational issues are resolved promptly. Act as the main point of contact for clients, building and maintaining strong relationships with key stakeholders. Coordinate with internal teams to manage service delivery, ensuring timely escalation of issues where required. Develop and implement Service Level Agreements (SLAs) with clients, ensuring clear documentation and alignment of expectations. Provide support for client due diligence visits and other external audits. Prepare and deliver detailed monthly reporting packs, including KPI data and incident logs, to clients and internal teams. Review fund documentation and assess regulatory impacts on service delivery. Collaborate with internal departments to ensure compliance with regulatory changes and maintain best practices. Conduct trend analysis to identify and address recurring issues, proposing process improvements to enhance efficiency and customer experience. What Are We Looking For? A degree in a relevant field and experience in a client-focused role preferred. Prior experience in Transfer Agency, fund administration, or fund accounting is highly desirable. Knowledge of the regulatory landscape in Ireland and the broader funds industry. Strong interpersonal and relationship-building skills, with a proven track record of managing high-profile clients. Excellent organisational and time-management skills, with the ability to prioritise under pressure. Proficiency in using financial systems and strong IT skills, including Excel and workflow tools. Apply for this job with your CV or reach out to Rena at . By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and permission. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. We Value Your Trust. Skills: Client Service clients services transfer agency
This advertiser has chosen not to accept applicants from your region.
4
Nursing Services Manager (Operational CNM3)
Dublin, Leinster
recruitNet
Posted 274 days ago
Job Viewed
Job Description
RecruitNet International Ltd specializes in relocating qualified professionals throughout Ireland and overseas, we guide you through professional registration, job placement, visa and employment permit processing.We are hiring a Nursing Services Manager (Operational CNM3) for a Private Hospital in Dublin, Ireland.We will provide exceptional patient care in an environment where quality, respect, caring, and compassion are at the center of all we do. Key Responsibilities Provide all clinical staff members with clinical leadership, assistance, knowledge, and managerial guidance. Make sure that the hospital's daily operations and resources are handled and coordinated so that top-notch patient-focused care is provided.Understand and put into practice all policies about risk management, waste management, major emergency preparedness, moving and handling, and fire prevention. Encourage and uphold a high standard of nursing care to guarantee the security and well-being of all patients and employees and to uphold the hospital's stellar reputation always. Provide daily operational support to service regions and handle any professional or operational issues that call for action or escalation. Give the nurse managers guidance and assistance so they may be empowered to provide safe, high-quality patient care and make sure that the policies and agreed-upon goals are met.Participate in the hiring and selection of the service's nursing and support personnel. Make certain that all newly hired nurses and support personnel have access to a sufficient orientation and induction program, as well as a clear understanding of their roles and expectations.Ascertain that staff nurses receive adequate assistance through the creation of personal development plans and yearly reviews. RequirementsBe registered in the general division of the Register of Nurses maintained by NMBIfive years of experience working in a medical emergency Exhibit expertise in the creation and provision of a comprehensive service, fulfilling all of the major objectives and bringing about notable advancements.Collaborated with a wide spectrum of internal and external parties to produce fruitful results A proactive, hands-on, and capable mindset Capabilities in change management demonstrated Possess a current ACLS certification or be willing to get one. According to the National Qualification Authority of Ireland (NQAI), a health care management qualification at level 9 or third is preferred. Prior Management Experience BenefitsA program to support education and provide possibilities for growthOpportunities for career advancementHaving access to a pension planSubsidized dining establishment Free parking for staffProgram for Employee AssistanceLife Insurance
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5
Service Delivery Director
Dublin, Leinster
Innovate Skillsource
Posted 7 days ago
Job Viewed
Job Description
About the Role
Our client is undertaking a significant multi-year transformation programme to modernise supply chain capabilities and strengthen its digital core. This includes upgrading the ERP platform to SAP S/4 and building a new national greenfield distribution facility.
The Service Delivery Director will play a critical leadership role in ensuring the smooth transition of technology services from programme delivery into business-as-usual operations. Acting as the primary liaison between programme teams and Technology Operations, this individual will oversee handover processes, governance, and service excellence, ensuring that solutions are embedded effectively into the organisation.
Beyond the programme, the Service Delivery Director will lead the design and maturity of a global Service Delivery function, covering people, processes, and technology. This role requires strong experience across IT domains including infrastructure, security, architecture, and applications as well as the ability to lead cross-functional teams and partner ecosystems.
Key Responsibilities-
Oversee the end-to-end service handover process across multiple technology partners, ensuring adherence to timelines and service quality.
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Develop and implement a strategic vision for service delivery aligned with long-term organisational objectives.
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Design and embed a service delivery framework, incorporating best practices, methodologies, and consistent processes.
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Build strong relationships with internal teams, external providers, and senior stakeholders to ensure effective collaboration.
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Drive continuous improvement by analysing performance data, identifying enhancements, and leveraging innovation in methodologies and tooling.
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Lead, develop, and mentor the service delivery team, fostering a culture of excellence and accountability.
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Establish governance structures to support service management (including Agile, DevOps, and ITIL practices).
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Manage incident, problem, and change management processes for technology services.
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Oversee software delivery governance, release management, and communication of release schedules.
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Define and track key performance indicators (KPIs) and service level agreements (SLAs), presenting performance and improvement plans to stakeholders.
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Ensure risks are identified, managed, and mitigated, with compliance to industry standards and regulatory requirements.
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Strategic Vision & Planning Ability to define and implement a long-term service delivery strategy.
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Stakeholder Engagement Strong communication and influencing skills across business and technical audiences.
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Leadership Experienced in building, leading, and developing high-performing teams.
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Continuous Improvement Skilled in embedding innovation and process optimisation.
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Risk & Compliance Knowledge of risk management frameworks and adherence to industry standards.
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Performance Management Proficiency in defining, monitoring, and reporting on KPIs and SLAs.
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Customer Orientation Proactive and service-focused approach to technology delivery.
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Analytical Skills Strong data analysis and problem-solving capabilities.
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Adaptability Ability to work effectively under pressure and in fast-changing environments.
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Financial Acumen Experience managing budgets and service delivery costs effectively.
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Bachelors degree in Computer Science, IT, Engineering, or related field.
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10+ years of experience in Service Delivery Management , ideally supporting large-scale ERP programmes.
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Strong knowledge of SAP environments, including transport management, release cycles, and landscape strategies.
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Familiarity with ServiceNow or equivalent service management platforms.
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Proven experience in service delivery frameworks (ITIL, change management, release governance).
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Experience with automation tools for deployment and release management.
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Knowledge of CI/CD pipelines and associated automation tooling.
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Hands-on experience across multi-tier environments, with exposure to SAP S/4, SAP Rise, and Azure .
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Strong track record in vendor and stakeholder management.
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Demonstrated success in leading continuous improvement initiatives.
This advertiser has chosen not to accept applicants from your region.
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6
Service Delivery Manager (Urban)
Dublin, Leinster
Swarco
Posted 1 day ago
Job Viewed
Job Description
About SWARCO Ireland We're enhancing journeys across the island through intelligent transport systems. As part of the global SWARCO Group, our work contributes to a worldwide network of smart mobility solutions including innovative traffic management; making a real difference here. Join our passionate, collaborative team, valuing innovation, continuous improvement, and your professional growth in a supportive environment. SWARCO The Better Way. Every Day. What you will do We do have a vacancy for a Service Delivery Manager (Urban Team) working to ensure all service and maintenance activities are carried out in accordance with the relevant maintenance contracts. Supporting the CCTV Installs / maintenance teams across all their Inspections, faults, installations, commissioning, and any chargeable work is completed with safety in mind. You will also: Ensuring commercial contracts and arrangements are reviewed, risk assessed and adhere to all company technical and safety requirements. Managing the team of Delivery Managers and Senior Technicians ensuring the key tasks described below are met. Double-checking that all work is only conducted once there is an agreed form of written contract in place between the company and the customer. Cooperating with other team members to ensure all operations and work are completed - meet company, statutory and contractual requirements. What we are looking for Demonstrate experience with Installations & Maintenance (Electrical). Project Management qualification Experience in a Supervisory/Management role is essential Strong communication skills including written, verbal, also report writing and presentations to the Senior Leadership teams. What we offer As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive: Company Car + Mobile Phone 25 days holiday rising to 28 days excluding bank holidays, plus the option to holiday. Generous employer pension contributions Employee Assistance Programme Employee discounts portal Perkbox Life assurance Interested? Please apply by clicking on the link below and share your details. Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We, therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed. We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer. Skills: Supervisory Skills Project Management Electrical Installation Communication (Verbal And Written) Contract Negotiations CCTV Operations Management Benefits: Pension Company Vehicle Mobile Phone Birthday Annual Leave Employee Discount
This advertiser has chosen not to accept applicants from your region.
7
Service Delivery / Change analyst
Dublin, Leinster
SRG Ireland
Posted today
Job Viewed
Job Description
Business Systems Analyst / Service Delivery Analyst We are seeking a motivated Computer Science or Business Information Systems graduate with at least 3-4 years' experience working in a commercial enterprise, in a mix of IT Applications Support (ERP or Fintech software) and IT Business Analysis with a background in the Financial Services or Fintech sector. Any experience of the Insurance Industry - Life Assurance, General Insurance, Pensions Administration/ Pensions Industry is highly advantageous. Please note that experience in Fintech / Financial Services or Software Applications Support / Service Management is essential for this vacancy. Working for an established but expanding 150+ employee subsidiary of a major Financial Services Organisation, you will have the opportunity to develop your career along the Business Analysis, Product Management, Service Delivery, Change management or Applications Delivery career path in the longer term. Your role will focus on Business Analysis and Software Applications service management, working with a core external Software Vendor and will include areas such as: Liaising with customers to actively drive out customer requirements Providing industry expertise to internal clients and project delivery teams Conducting workshops and system demonstrations Creating and maintaining user stories / functional specifications Peer reviews of specifications Conducting specification walk-throughs with project delivery teams Vendor Management of core Fintech Workflow Application Provide support & input into Applications support and service delivery Assisting with client and project delivery team training Triage and resolution of defects during User Acceptance Testing Application support to production team users - core insurance Administration & Reporting system Support for other business users - finance, actuarial, product development, SQA Service management of change requests through full software development lifecycle To be considered suitable, you will need to have the following experience / profile: Degree in IT, Computer Science or related Business / Technology qualifications At least 3 years commercial experience in the Financial Services, Fintech or Software Applications service delivery area A mix of experience across Analysis, Change request / service management, Software Applications Support, Software Release management & vendor engagement and core IT Business Analysis skills. Agile, Jira, Software Applications, Visio, Excel Any prior work experience in the Insurance Industry is beneficial You must also be willing to work in a hybrid environment (2 days / week in Dublin office) Salary = €55-60K + bonus + benefits. 12 months Fixed Term Contract - with completion bonus of 10% - attractive employer. Please note that EU/EEA/UK citizens or current, valid full working visa holders in Ireland only need apply. No sponsorship considered. No Stamp 1G, apart from Spousal visa holders, as the role has a likelihood to convert to a permanent position. Please also note that you must be based within a reasonable commute of Dublin City Centre office location, to attend office 2 days per week. Other terms: IT Business Analyst, Business Support Analyst, IT Business Support Analyst, IT Business Systems Analyst, Applications Support Analyst, Software Service Delivery Specialist, Service delivery analyst, Change analyst, Change requests, release management, enterprise software applications delivery management, Production Support Analyst, Production support, Software Support, Applications Support, Application Service management, software service management, Insurance, Banking, Fintech, fin tech, financial technology, financial software, enterprise software applications, Agile, BI, Jira, ERP, SAP, CRM, SQL. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. Skills: IT Business Analyst Business Support Analyst IT Business Support Analyst IT Business Systems Analyst Applications Support Analyst Software Service Delivery Specialist Service delivery analyst Benefits: + excellent benefits
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8
Junior Service Delivery Manager
Cork, Munster
Clearstream Fund Centre S.A., Cork Branch
Posted today
Job Viewed
Job Description
Build the future of financial markets. Build yours. Ready to make a real impact in the financial industry? At Deutsche Brse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team! Who we are Deutsche Brse Group is one of the world's leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world. Within the Deutsche Brse Group, Clearstream is an international central securities depository (ICSD). It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries. Cork Your career at Deutsche Brse Group Your Area of Work The Service Delivery Manager is accountable for the day to day delivery of services to our clients. They will monitor on a weekly basis all cases requests coming from Clients; they will act on a daily basis as the single point of contact for service-related queries where prioritisation and/or escalations, outside of the normal day to day transaction level of interactions, are happening. The SDM is responsible for ensuring all cases are being managed according to the service level agreement and provide the Production team and other internal teams with the relevant guidance and support to manage potential delays in our client escalations. They are responsible for building a relationship of trust with our clients. Your Responsibilities Monitor and manage all assigned client queues ensuring service level agreement adherence Provide daily, weekly and monthly rhythm of business with assigned clients Provide clients with golden source metrics usage data for monthly and quarterly service reviews Manage all clients' escalations and incidents to full recovery and provide regular update communication Monitor and coordinate Clients' Incident Reports completion till final submission and ensure respect of SLA for delivery Own agreed service improvement plans and reporting Own Clients' projects including big or small events and onboarding/offboarding projects Provide and/or Organize training and support to clients to ensure adherence to Kneip process and procedures Participate to all assigned training Act and work in compliance with all internal rules and policies Key interlocutors Kneip clients: first point of contact for service request outside BAU and requiring prioritisation and/or escalation Account Management Team: to be aligned and ensure a proper follow-up of our clients Client Service team Managers: key contact in order to solve the client's query Product Owner: key contact in order to solve the client's query IT Engineering: key contact in order to solve the client's query Your Profile At least a first experience working in a similar role and services provider Fluency in English and/or French - German would be considered as an asset Communication skills Problem solving oriented Teamwork Relationship management Challenge management Project management
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9