582 Services Manager jobs in Ireland

Service Manager - Frank Keane BMW/MINI, Blackrock, Dublin

Drive customer excellence. Lead a premium team. Deliver results.

Frank Keane BMW/MINI, one of Ireland's most respected automotive groups, is seeking an experienced Service Manager to take the lead at its Blackrock dealership. Following a major upgrade, this is a rare opportunity to head up a high-volume, premium service centre with a loyal and demanding customer base.

The Role

• Lead a team of service professionals, including advisors, technicians and a workshop manager.
• Shape and elevate a service operation with significant throughput and customer demand.
• Drive improvements in customer satisfaction (NPS), aiming to raise standards annually.
• Work hand-in-hand with the Parts Manager to ensure seamless operational delivery. Ensure seamless communication between the back and front offices.
• Benefit from robust support and development through BMW's UK Academy, Munich HQ, and the group's flagship Naas Road operations.

What you'll do

• Deliver a five-star customer journey from booking through completion.
• Lead, mentor and develop a high-performance service team.
• Ensure workshop efficiency, throughput, and profitability through disciplined process management.
• Oversee compliance, warranty, and manufacturer standards.
• Partner with Sales and Parts to maximise operational efficiency and revenue.
• Monitor KPIs, analyse performance, and implement continuous improvements.

What you'll bring

• 10+ years' leadership in high-volume automotive service, ideally within premium brands with complex drive chains.
• Proven track record in improving NPS and delivering customer excellence.
• Strong people leadership: recruiting, motivating, and developing teams.
• Process-driven mindset with experience in ERP/management systems (e.g. Keyloop, Drive, Retail Advanced Hub).
• Analytical thinker with resilience, ambition, and a customer-first approach.

Rewards & Benefits

• Competitive salary and benefits package include bonus, Company Car (BMW).
• This is a career-defining opportunity to lead within a prestigious automotive group that is often a pilot for BMW's newest technologies and innovations.

To discover more contact Ashling Edwards in HRM Search Partners in strict confidence on

Location: Shannon, Co. Clare

Department: Supply Chain & Logistics

Reports to: Vice President of Operations, Ireland

Job Type: Full-Time

Job Summary:

As an ambitious and growing supply chain company, specialising in pharmaceuticals, we are welcoming new clients to our Air Freight and Warehousing departments. We are seeking a passionate Client Service Specialist to build relationships and provide first class service to our clients, from onboarding to delivery.

Why Choose Frontier:

We are using our innovative model to disrupt the Life Science Supply Chain for one simple reason – the patient. We are growing fast and reward ambition, dedication and results. This is a unique opportunity to join a value driven organisation at an early stage.

Key Responsibilities

Client Onboarding Management

• Oversee all aspects of client onboarding, ensuring due diligence and compliance with company policies and regulatory standards.
• Collaborate closely with Sales and Operations to ensure seamless transition from prospect to active client.
• Continuously review and improve onboarding processes to enhance client experience and efficiency.

Order Management & Coordination

• Supervise order entry and management activities, ensuring accuracy and adherence to client requirements.
• Ensure compliance with all relevant INCO terms and trade documentation standards.
• Support the team in resolving complex or escalated order-related issues.
• Monitor order flow and implement process improvements to optimise turnaround times.

Documentation & Compliance Oversight

• Partner with clients and internal teams to proactively identify and address any documentation gaps or challenges.

Team Management

• Lead the Client Services team, provide feedback and complete performance review process.
• Take part in recruitment for new hires.

· Coach and mentor the client service team to deliver a consistently high-quality client experience.

· Raise any issues within the team to the broader management team.

Client Relationship Management

• Act as a senior point of contact for key clients, managing escalations and ensuring service excellence.
• Build strong, trust-based relationships with clients to drive satisfaction and retention.
• Lead regular client reviews to discuss performance, KPIs, and opportunities for improvement.

Requirements

Experience

• 5+ years of experience in client services or operations management within Air Freight, Logistics, Warehousing, or Pharmaceuticals.
• Proven track record managing teams and improving operational performance.
• Strong understanding of import/export customs processes and regulatory compliance.
• Experienced in using OMS, CRM, and reporting tools to manage client operations effectively.

Skills

• Strategic mindset with a strong customer service orientation.
• Excellent leadership and people management abilities.
• High attention to detail, with strong problem-solving and analytical skills.
• Ability to manage competing priorities and perform under pressure.
• Proactive, ambitious, and continuously seeking improvement.

Working Environment:

• Collaborative culture.
• Physically active role, including work in temperature-controlled environments for pharmaceutical storage.
• Shift work may include evenings or weekends.
• Must pass background checks and security clearances for aviation security compliance.

Role KPIs

· Client Satisfaction Scores.

· Client Retention and Growth.

· First Contact Resolution (FCR) Rate.

· Escalation and Issue Resolution Time.

· Compliance and Documentation Accuracy.

· Team Performance and Development Metrics.

Job Types: Full-time, Permanent

Pay: €50,000.00-€60,000.00 per year

Work Location: In person

Job Overview:
The Manager, Regional Technical Services, will use field-based skills to support our non-KDP owned production partners, helping them effectively manufacture and deliver the highest quality KDP product to our customers. This position, through customer-focused activities related to quality and manufacturing, is an integral player in the protection of our brands. They will have a thorough understanding of formulation, specifications, manufacturing processes and quality assurance and will partner with key internal teams in the areas of Customer Service, R&D, Licensing, Consumer Affairs, and Field Sales.

Responsibilities

• Enforcing and maintaining standards and guidelines with KDP manufacturing partners.
• Working side by side with KDP manufacturers, training them on proper quality expectations, production guidelines and standard operating procedures.
• Maintaining complete manufacturer profiles critical to KDP.
• Analyzing available data on quality, consumer complaints, and product trade age to identify potential issues.
• Investigate all out-of-standard issues. Work with manufacturers to validate results, determine the scope of the issue, identify the cause of the problem, and propose and implement corrective actions.
• Working with other KDP functions (Marketing, Graphics, Packaging and Product Development) to facilitate and support new product/package launches and marketing initiatives.
• Responsible at the Regional level for all new product and package starts to ensure that they are brought to the market in a timely manner and within quality guidelines.
• Providing value-added services to bottlers. Examples: in-plant laboratory training, sanitation/microbiological training, manufacturing support, trade age management training, continuous improvement programs.
• Taking responsibility for special projects as assigned.
• Delivering needed information and subject matter expertise when called upon to enhance quality product delivered to customer.

Major Expectations of Role
Quality Improvement:
Implement for each bottler within region an action strategy for achieving continuous improvement of KDP product quality as delivered to the consumer.

Bottler Data Information Systems:
Responsible for the shared maintenance of all bottler information management systems for region. Complete on a timely basis all requested written and verbal communication.

Trade Management:
Practice a trade age management philosophy and implement monitoring within region of the performance of our products in the marketplace. Utilize actionable strategies to facilitate better distribution practices and product selection to accomplish better product quality in the marketplace.

Budget:
Manage the region within the financial constraints established by the company. Constantly probe technical activities for potential cost savings to the department and/or to the company. Utilize good time management practices to maximize effectiveness at minimum cost.

Activities:
Manage all technical activities within region. These activities are determined in cooperation with the Division Director and QEHS-FS LT and are to be based on a sound business and customer-focused strategy and risk. Always strive for simplification and improvement of all activities.

Issues:
Focus on resolving issues promptly, diplomatically and effectively by utilizing all internal and external company resources. Those issues and solutions are to be communicated to the entire group.

Competitive Activities:
Monitor region for competitive activities, i.e., new products, reformulations of old products, technical activities, marketing strategies, etc. that will help KDP become more effective in the marketplace.

Total Rewards:
At KDP Ireland, you will find that:

• We aspire to have the top talent within the industry and are committed to maintaining an extraordinarily brilliant, remarkably diverse, and decidedly engaged team.
• We invest in the development and growth of our employees and promote continuous learning to enable progressive career tracks.
• We offer a competitive salary and bonus structure, and excellent employee benefits including private medical care, pension contributions, and holiday entitlements.
• We provide Global exposure – As a multi-national CPG with HQ offices in the USA and peers operating in five countries, there are opportunities travel to different countries and share international perspectives and experiences.
• We have an active interest in the community - We run events throughout the year to support local charities, people & communities.

KDP Ireland is an equal opportunity employer and affirmatively seeks diversity in its workforce. KDP Ireland recruits qualified applicants and advances in employment its employees without regard to race, colour, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, or any other status protected by law.

Requirements:

• Bachelor's degree in Food Science, Chemistry, Microbiology, Engineering, or related field from accredited university
• Five years of experience in the carbonated beverage manufacturing industry, preferably in quality, production or process engineering. Preference is to have experience working directly within a beverage facility.
• 5 years of intermediate level experience using MS Office products (Excel, Outlook, PowerPoint, etc.).
• 25-50% Travel is expected with this position.

Company Overview:
Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Total Rewards
Requirements
Company Overview

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We're full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we're equipped and ready to meet it. We live our values, we're purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We're ambitious for our clients, our communities – and for you. Whether you're starting out on your career or well established, whether you're a lawyer or in business services. If you're looking for what's next, we are too.

Location

This role is based in our Dublin office and includes travel to our Belfast office as required.

What to expect

For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. It's energetic, fast-moving and there's always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what's next, will ensure you thrive too.

The Team – Workplace

The team's primary objective is to create and maintain innovative, safe, sustainable and agile workspace environments that promote wellbeing, service delivery and client excellence consistency to the highest standards.

Workplace have teams across all international LLP offices led by Workplace Services Managers or Office Managers depending on the country. Workplace Service is one function of this department, supported closely by an Environment Health & Safety, Contracts, and Property & Projects team with an international outlook.

Role and key responsibilities

Responsible and accountable for all regional Workplace Services delivery including the day to day support of Office Managers and Reception teams as well as the office space to achieve delivery of service excellence to internal and external clients of Eversheds Sutherland.

This is a stimulating role for an experienced professional services Workspace, Facilities, or Office Manager seeking a diverse, challenging and regional role. It offers the opportunity to work directly with regional Partners, Office Managers and the international senior Workplace operational team.

We value collaboration and those with an ability to prioritise and deliver Workplace Service and Client excellence, in all we do internally and externally. Clients are at the heart of what we do. An ability to work with other internal teams, think about client interest first and deliver to that, is a must.

This role requires a personality type that is interested in delivering the highest of standards within our workspaces, and who is comfortable in communicating and building relationships not only at a regional level but globally.

The role involves:

• Processes: Developing and maintaining consistent processes, 'playbooks' and reporting for workplace services across the region (in co-ordination with our 4 Workplace teams) including BCM planning and security.
• Strategy: Reviewing our strategy for the delivery of third party services across the region – ensuring that we have the best model that ensures service excellence & consistency, KPIs and optimal cost / value.
• Innovation: Ensuring that there is a constant focus on innovation – working with the Senior Workplace Services Manager, based in UK, to ensure that we supporting our stakeholders and clients.
• Mentoring & Support: Ensuring that we are providing the necessary support and training for our staff, with a plan to support this.
• Finance: Work with our central Business Management team on the annual budget and the ongoing monitoring of our forecast against budget, to ensure that we are in line. Ensure that all invoices are scrutinised and paid on time.
• ISO audits: Understanding of and requirement to support our 14001, 27001 and 45001 accreditations.

You will need to want a role where you can:

• Support a regional team delivering facilities and office management activity.
• Develop strong relationships with other teams and lawyers.
• Understand the cultural differences between countries within the region.
• Focus on service delivery, people and contract management.
• Report on the regional activity on an international level.
• The successful candidate will work with the Senior Workplace Manager (International) to ensure consistency of services and standards within the Ireland region.
• In Dublin, manage and mentor a WPS team, fostering a collaborative and high-performance culture. In Belfast, work with and support the local Office Manager with the delivery of Workplace Services.
• Assist senior Workplace management to ensure all operational processes meet client specific audit and regulatory requirements across the region.
• Supporting the operational delivery of our EHS strategy at regional level working closing with the Environment, Health & Safety manager and team including leading and participating in a future Ireland EHS committee
• Supporting projects team with on the ground support and knowledge in relation to office moves, refurbishments and capital expenditure.
• Build appropriate development plans for to support Belfast Office Manager, ensuring that they are all equipped with the appropriate operational skills and knowledge to deliver Workplace service excellence.
• Lead agile working to benefit our firm, our clients and our people. Our aim is to provide agile spaces that offer a variety of settings to support concentration, collaboration, high performance and wellbeing.
• Support the contracts team to ensure that all third party suppliers in the region are onboarded and compliant with ESI policies.
• Direct line management of the support team, evaluation of challenges, proactive decision making, implementation of efficient working practices including challenging limitations and championing change. Strong and effective communication and relationship management with stakeholders and excellent client service at the forefront in all that is delivered.
• Positively adapting to change and continual process improvement, supporting the wider business strategy and having a sound understanding of Eversheds-Sutherland to support stakeholder priorities. Providing opportunities for growth, engagement and collaboration, enabling support staff to flourish and excel in their roles.

Skills & Experience

• The job holder will be an experienced Workplace, Facilities, or Office Manager preferably from an agile background or professional services demonstrating at least 3 years in an operational role with knowledge of Environment Health and Safety practice within the Ireland region.
• The job holder should have experience in contract management, space planning, change management, Landlord relations, operational budgeting, office relocations or refurbishments with some preferable project management skill.
• The job holder must demonstrate the capability for developing staff through various means such as effective delegation, encouraging contributions from team members as appropriate; undertaking regular reviews of objectives and skills of team members; use of a range of management approaches such as supervision, mentoring, appraisal, etc.
• Experience of managing poor performance, attendance and disciplinary cases.
• Good analytical skills, comfortable with maintaining a focus on operational metrics.

What's in it for you?

At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.

• We're fair, transparent and equitable.
• We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance.
• We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working.
• We support your health and performance through our dental, healthcare and wellness support.
• We support everything you are and all you bring through our powerful commitment to diversity and inclusion.
• We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs.
• We provide experience and opportunity through international and cross-function exposure.
• We provide an opportunity to give back through our pro bono work and community engagement.
• We help you plan ahead through retirement planning, insurance and assurance.

Diversity & Inclusion

At Eversheds Sutherland, "Inclusive" is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients' goals: together.

We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.

For you,

For your success.

And what's next.

Blackstone is one of the world's largest alternative asset managers, with $1 trillion in assets under management. Their mission is to create long-term value and positive economic impact through investments and people. With a global reach across private equity, real estate, credit, infrastructure, life sciences, and more, they create positive economic impact and long term value for their investors, the companies they invest in and the communities in which they work.

About the Role

Paragon is seeking a highly motivated and professional
Client Services Manager
to be based at Blackstone's Dublin office. This role will be embedded within Blackstone's
Global Corporate Services (GCS)
team, supporting a high-performance office environment and ensuring seamless operations and service excellence. You will act as the primary coordinator between Legal & Compliance, Finance, HR, IT, Health & Safety, the Landlord and local vendors.

Key Responsibilities

• Serve as the
  primary point of contact
  for Dublin office leadership and employees, ensuring daily service excellence.
• Oversee and maintain local
  Standard Operating Procedures (SOPs)
  and welcome guides in line with global documentation.
• Manage all
  communications
  , internal updates, and service announcements.
• Prepare and monitor local
  budgets
  , including vendor proposals, invoice tracking, and cost reporting.
• Onboard and manage vendors
  , track service levels, ensure compliance, and oversee office access for works.
• Coordinate with global and regional teams for
  office moves, desk allocations
  , and IT/AV support.
• Support
  internal and external meetings
  , including space booking, hospitality, and guest experience.
• Liaise with
  building management and landlords
  for site-related matters, such as parking and building access.
• Ensure a safe and secure environment by supporting
  Health & Safety protocols
  , access control, and evacuation procedures.
• Provide
  reception and visitor support
  , including meeting room management, guest registration (Envoy), and conference room bookings (EMS).
• Oversee
  office consumables
  , catering requests, stationery, couriers, shredding services, and signage.

Who We're Looking For

• 5+ years' experience
  in a similar workplace, facilities, or operations role, preferably within financial services, corporate environments, or hospitality.
• Strong interpersonal skills with a
  client-first mindset
  and the ability to work confidently with senior stakeholders.
• Detail-oriented, highly organised, and comfortable multitasking in a
  fast-paced corporate environment
  .
• Exceptional verbal and written communication skills
• Proven ability to manage
  budgets, vendors
  , and operational projects independently.
• Tech-savvy using systems such as
  EMS (room booking), Envoy (visitor registration)
  , and Microsoft Office Suite.
• Proactive, resourceful, and able to take initiative
• Willingness to work flexibly, including early or late hours when required.

This is a 12 month fixed term contract that may extend to a permanent role

Salary euro

Devonshire is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.

We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can.

If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message.

We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience. Unfortunately, we cannot ensure this standard if you enquire about a role via email or LinkedIn message, as it falls outside of our established process

Temporary 2 year contract - Full Time Hours.

This role is aligned to the HSE Pay Scale of Clerical Officer Grade VIII.

(Under the Governance of Mercy University Hospital Cork CLG.)

Mercy University Hospital (MUH)

Located in the heart of Cork City, MUH is a voluntary, general, acute hospital catering for both public and private patients. The hospital provides approximately 325 beds and offers a wide range of specialities which provide in-patient, day patient, outpatient and emergency services open 24 hrs.

We are a growing hospital with over 1,500 staff, a teaching hospital, a centre of national and international excellence, and are renowned for our research and tertiary services.

We support staff development with approx. 100 promotions annually. We prioritise work life balance with 28% of our team working part time hours.

We offer nationally agreed enhanced Salary Scales, Pension Scheme, excellent holidays, canteen, and Study Leave and Assistance. And from Cardiac Care to Intensive Care, our varied specialist services offer real career choice to our team. We live by our Core Values of Compassion, Excellence, Justice, Respect and Team Spirit.

HR Services Manager responsibilities include:

• Strategic HR Leadership - Support the HR function in developing and implementing HR strategic plans aligned with hospital objectives while providing expert guidance on all HR matters to ensure compliance with legislation and best practice.
• Employee & Industrial Relations - Manage complex ER/IR cases including grievances, disciplinaries, performance management, and dignity at work issues, ensuring procedural compliance and timely resolution.
• Team Leadership & Development - Lead and supervise HR staff, coordinate workflows, assess development needs, and ensure mandatory training compliance while fostering a positive working environment.
• Talent Acquisition Oversight - Oversee recruitment functions, develop targeted recruitment campaigns, participate in hiring processes, and support workforce planning to meet organizational needs.
• Compliance & Governance - Drive HR compliance agenda including Garda Vetting, work permits, contracts, legislative requirements, and HSE Circular compliance while maintaining robust internal controls.
• Pension Administration - Support the pension function ensuring adherence to scheme rules for all operated schemes and compliance with Relevant Authority requirements.
• HR Service Delivery - Ensure timely processing of employment documentation, critical illness protocols, rehabilitation remuneration, and terms of employment changes to maintain service levels.
• Change Management & Projects - Lead strategic HR initiatives, manage implementation of HR-related projects, and support staff through organizational change processes.
• Stakeholder Management - Build relationships across all organizational levels, providing high-quality HR advice and support while maintaining customer-focused service delivery.
• Data & Reporting - Provide regular HR reports and statistical data to management and stakeholders, including recruitment metrics and HR-related issue tracking.
• Deputization & Support - Deputize for the HR Director as required while supporting day-to-day HR operations and the wider HR team.
• Policy & Procedure Management - Establish and monitor HR policies, conduct audits of HR records and systems, and maintain current knowledge of employment legislation and healthcare sector regulations.

Eligibility Criteria - Professional Qualifications, Experience, etc required by the closing date for job applications:

Education

• Level 8 Degree or higher in HR, Business, Management or related field
• Professional HR qualification (CIPD or equivalent) desirable
• Evidence of continuous professional development

Experience

• Minimum 5-7 years' experience in an HR environment at Business Partner/People Leadership level
• Strong IR/ER experience is essential - demonstrable track record of managing complex employee relations cases
• Significant experience working with and supporting numerous stakeholders
• Proven ability to work on high-level, value-add ad hoc projects while continuing to achieve routine goals
• Experience in staff management and team leadership
• Hospital or healthcare experience is a distinct advantage
• Public sector experience is a distinct advantage

Full Job Description available on request.

Closing Date 1pm on Friday, 24 October 2025.

Technical Services & Facilities Manager – Permanent, Full-time

The Technical Services & Facilities Manager is responsible for the safe, compliant, and efficient management of hospital facilities and related technical services. This role ensures the delivery of high standards in building maintenance, health and safety, fire safety, security, and horticulture, while maintaining patient safety and operational continuity. Out of hours/weekend works and/or participation in an on-call rota is an essential requirement of this role.

The postholder will manage day-to-day technical services operations, lead staff, oversee external service providers, and ensure compliance with statutory, regulatory, and internal governance standards.

Essential Qualifications:

• Degree in Engineering, Building Services, Facilities Management, or related discipline.

• Minimum 5 years' experience in facilities or estates management.

• Strong understanding of Health & Safety and Fire Safety legislation.

• Demonstrated experience managing maintenance teams and external contracts.

• Knowledge of Computer Aided Facilities Management (CAFM) systems and asset management processes.

• Excellent communication, organisational, and leadership skills.

Job Title: Manager, Technical Services

Reports To: Director, Technology Operations

Department: Technology Operations

Location: Dundalk, Co. Louth (Hybrid)

Hours of Work: 37.5 hours weekly

Job Overview:

Prometric is a global leader in technology-enabled testing and assessments. Our market-leading solutions empower clients to develop and launch testing programs worldwide, accurately measure results, and ensure performance quality. Prometric delivers more than 8 million tests annually for over 350 clients across academic, corporate, financial, government, healthcare, professional, and IT sectors. Tests are delivered flexibly via the web or through a robust network of thousands of test centers in more than 160 countries.

This position requires a strong leader to oversee desktop support for remote and global teams. The Manager, Technical Services will ensure all computing devices are up to date, foster seamless global collaboration, and provide innovative solutions for employee computing needs. Responsibilities include managing global asset inventory, mapping assets for future upgrades, overseeing the budget for employee computing needs, and supporting the Office 365 environment and collaboration technologies.

Main Duties & Responsibilities:

• Able to manage a global team with employees in Ireland, Kuala Lumpur, Malaysia, Gurgaon, India, Japan and US
• Drive teams to improve customer support
• Maintain all computing equipment globally and keep all items up to date
• Provide Office 365 support to company departments to include training, developing and support
• Provide clear and concise communication to business, including procedural documentation, communication of new projects, and escalations from the remainder of the business
• Manage expense and capital budgets for supporting all systems
• Drive innovation with all employees and their computing needs
• Work with department managers to determine computing needs and then provide solutions for employees
• Drive global collaboration by providing tools and training to all employees

Essential Criteria:

• Bachelor's degree in Computer Science, Business Information Systems, or equivalent.
• MCDST (Microsoft Certified Desktop Support Technician) Certification or higher-level Microsoft certification is preferred
• Advanced knowledge of Microsoft Windows operating systems (10, 11) and Microsoft Office Suite.
• Advanced technical installation and troubleshooting experience
• Ability to lead large, global, cross functional teams on project-based solutions

Desirable Criteria:

• Excellent customer service skills and demeanour, both on the phone and in-person
• Demonstrated professionalism and courtesy, especially in challenging situations.
• Highly organized to support multiple projects, functional areas, and ongoing support

Employee Benefits:

• Pension Scheme
• Healthcare Scheme
• Life Assurance
• Employee Health and Wellbeing Initiatives
• Enhanced Annual Leave
• 24/7 Employee Assistance Programme
• Enhanced Maternity/Paternity Leave
• Social Club
• Free carparking

Job Title:
Technical Services Team Manager

Location:
Wicklow, Ireland (Field & Warehouse-Based)

Job Type:
Full-Time, Permanent

Department:
Technical Services

Reports To:
Head of Operations / Service Director

Package:
Competitive salary + Company Car + Expenses + Pension + Benefits

Job Purpose:

As the Technical Services Team Manager, you will be responsible for managing and coordinating a team of field service engineers who support the installation, maintenance, and repair of medical devices across customer sites and at the central warehouse in Wicklow. This role is split between
on-site (warehouse/office) coordination
and
field-based work
, ensuring service excellence, team efficiency, and compliance with industry standards.

Key Responsibilities:

Team Management & Coordination

• Lead, manage, and support a team of service engineers, scheduling daily work and allocating resources effectively.
• Monitor team performance, set objectives, and conduct regular one-to-ones and performance reviews.
• Coordinate training, onboarding, and upskilling of the service team in line with company and regulatory standards.

Field Service Operations

• Act as a senior point of contact for escalated technical issues and high-priority service calls.
• Support the team in the field when required, including site visits, technical troubleshooting, and customer liaison.
• Ensure timely and professional delivery of installation, maintenance, and repair services across all regions covered.

Warehouse & Technical Coordination

• Oversee the technical operations at the Wicklow warehouse, including product servicing, diagnostics, testing, and stock of spare parts.
• Maintain service records, asset tracking, and equipment history logs using internal systems.
• Support internal departments (e.g., Quality, Sales, Logistics) with technical input and coordination.

Process Improvement & Compliance

• Drive continuous improvement in service delivery, efficiency, and customer satisfaction.
• Ensure all work is completed in line with medical device regulatory requirements (ISO 13485, MDR, etc.).
• Maintain H&S compliance and safe working practices across both field and warehouse environments.

Customer Relationship Management

• Build strong relationships with key clients, ensuring service KPIs and expectations are met.
• Handle complex queries or complaints, providing fast and effective resolution.
• Support account management and provide technical input where required.

Qualifications & Experience:

• 3+ years' experience in a similar technical service or field engineering management role.
• Previous experience working within the
  medical device
  ,
  biotech
  ,
  diagnostics
  , or
  regulated healthcare industry
  .
• Strong leadership, team coordination, and problem-solving abilities.
• Hands-on technical experience with medical devices, diagnostics equipment, or similar capital equipment.
• Full clean driving license required.

Desirable:

• Familiarity with ISO 13485, MDR, and other relevant regulatory standards.
• Experience using service management software or CMMS tools.
• Electrical, mechanical, or biomedical engineering qualification (Level 6 or higher).
• Flexible and willing to travel across Ireland as needed.

Benefits:

• Competitive salary based on experience
• Company car
  , fuel card & phone/laptop
• Expense coverage for travel and fieldwork
• Company pension scheme
• 25 days annual leave
• Ongoing training and career development opportunities