32 Shift Technician jobs in Ireland

Maintenance Shift Technician

Bray, Leinster Veolia Ireland

Posted 5 days ago

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Maintenance Shift Technician Location: Arklow, Wicklow Duration: Permanent Work Schedule: Shift role, 2 shift Mornings: Monday to Friday 06:00-14:00 Evenings: Monday to Thursday 14:00-22:30 Evening on Friday: 14:00-20:00 Overview of the Role: The shift maintenance technician is responsible for the execution of the preventive and corrective maintenance program as per client requirements on a Pharmaceutical site. S/he will be required to work a shift rota as required. Day to Day of the Role: Maintenance and trouble-shooting of all client mechanical utilities systems Assist Veolia Engineering team in the update of Utilities Standard Operating Procedures and ensure Training is carried out with Operations Teams. Supervision of vendors and subcontractors on site Ensure that all work permits are signed as area owner by the relevant shift members Be fully aware of the terms of the site IPPC (Integrated Pollution Prevention Control) licence and ensure that all actions/operations on site are within the terms. All work on site to be carried out in accordance with site EHS (Environmental Health and Safety) and Veolia QHSE rules and guidelines Professional and courteous interaction with client Completion of all related documentation in compliance with site and regulatory rules and guidelines Delivery of delegated engineering tasks in compliance with good engineering practice and all regulatory, statutory and corporate requirements; Keep training current in line with client's requirements, i.e. SOP's (Standard Operating Procedures), EWI's (Engineering Work Instructions) Must be able to organize and prioritize tasks; must be detail oriented and self-motivated. Take system ownership for specified equipment Actively participate in Continuous Improvement projects with the team Support Energy Improvement projects across the Utilities plant Ensures that all utilities equipment in his charge for the duration of shift is available at all times. Any equipment deviations are reported in the first instance as per the site escalation process. Carryout Investigations on Utilities Equipment, identify problem areas and assist in improvement procedures Must be able to work independently on own projects while working concurrently with all departments and levels of employees. Ensure that the minimum shift numbers are maintained at all times. Ensures all issues over shift are communicated to the next shift on shift change-over in a smooth and efficient manner To Assist Maintenance Departments with Planned and unplanned Shutdowns. Update stores spare lists as appropriate Any other activities as directed by the Veolia Contract Manager Must have excellent written and verbal communication skills as well as the ability to accurately document work performed. Required Skills for the Role: Electrical/Mechanical, 3 years minimum and good understanding of the basic fundamentals of the various utilities systems. Pumps, HVAC Systems, Compressors, Boilers, steam systems and ancillary services, (DHW skids), Chillers, Cooling Towers, Clean steam Boilers, Purified Water Systems, CIP systems, Low /Medium voltage Electrical Systems, Conveyor systems Building Management Systems (Scada) Good understanding of Preventive Maintenance Systems. PLC's, VSD's Work within a Computerized Maintenance Management Work Order system environment knowledge in JD Edwards and SAP Experience with Facility Start Up. Work within a documented Permit to Work System Computer literate Ability to read and understand P&ID's. Understanding of SOP's and GMP Engineering systems. Understanding of Basic Instrumentation Good Initiative and Pro-active attitude in approach to duties Senior Trades, City & Guilds or equivalent in Mechanical engineering. Must be able to demonstrate hands on experience with detailed knowledge/skill in the following area's: Troubleshooting / repair of Mechanical systems Team Player. Attention to detail Methodical & Analytical approach to work. Good problem solving and trouble shooting ability. Please note: ?If you are an EU/EEA national, you will be asked to show proof of right to work in Ireland. If you are a non-EU/EEA national , you will require current and valid permission to work and reside in the Republic of Ireland. Information on legislation and guides to the procedures in relation to obtaining greencard permits ,work permits, spousal/dependant permits is available on the Department of Jobs, Enterprise and Innovation website. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. If you are an EU/EEA national, you will be asked to show proof of right to work in Ireland. If you are a non-EU/EEA national , you will require current and valid permission to work and reside in the Republic of Ireland. Information on legislation and guides to the procedures in relation to obtaining work permits, is available on the Department of Jobs, Enterprise and Innovation website. Skills: Maintenance technician mechanical electrical engineering utilities
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Refrigeration Shift Technician

Dublin, Leinster Veolia Ireland

Posted 9 days ago

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Refrigeration Shift Technician Location: Blanchardstown Duration: Permanent Shift Role Day to Day of the Role: Responsibility to incorporate all aspects of the company values and behaviours in the fulfilment of your role. Carry out assignments in line with; statutory & legislative requirements, Health & safety requirements, appliance standards & codes of practice Responsibility for the maintenance , repair and commissioning of full range of HVAC and Refrigeration equipment. Deliver great service to customers whilst working on equipment. E.g. Air Handling Units, chillers, kitchen extract canopies, fire dampers and controls. Ensure all customer equipment is in perfect working order , efficient and effective. Travel within Leinster region to collect parts etc. Responsibility for Ireland and international (two weeks in four ) installation and servicing of HVAC equipment, Mainly Data Centres. Collaborate with colleagues and the management team as necessary. Escalate to direct report of risk items. Ensure that all customer facilities and services are made available within the requirements of the contract specification and ensure assets are operating effectively. Liaise with specialists and suppliers in relation to industry and manufacturing requirements. Ensure Continuous Professional Development. Skills & Qualifications Required for the role; 3 years plus experience in Senior Service HVAC Technician role. Experience working on large commercial projects. Proven experience with servicing HVAC equipment. Strong analytical skills, problem solving ,diagnostic & ability to think on feet and meticulousness attention to detail. Self contained and the ability to work alone on some assignments Good Documentation practice. Excellent communication both verbal and written including influencing and problem solving skills. Strong leadership, people management skills and the ability to communicate at all levels , including the ability to influence senior stakeholders. Working knowledge of VSD's and conventional motor starter controls. Understanding of BMS systems and other systems of control. Ability to read and interpret schematics & drawings. Electrical and mechanical building service experience required. Professional certificates are desirable Familiarity with the use of PC based tools. (Word , excel, etc.). Full clean drivers license. Fluency in English both verbal & written Strong customer focus, with good interpersonal skills Abpility to riorities duties and work under pressure Attention to detail Fault finding and problem-solving techniques Be willing to work as part of a team, be self-motivated and be professional Be willing to provide rotating on call cover About Us: Veolia is Irelands leading environmental services company providing solutions that enable ecological transformation. We provide a comprehensive range of energy, waste and water services and are dedicated to carbon reduction, protecting the environment and building the circular economy. Veolia in Ireland works with our customers to carefully manage scarce resources. Through our expertise in operations, engineering and technology we reduce the environmental impact of our customer's activities while helping industrial companies, services organisations and the public sector to operate in a more efficient manner. We offer all employees a benefits package as standard which includes full VHI cover, pension and education assistance. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. If you are an EU/EEA national, you will be asked to show proof of right to work in Ireland. If you are a non-EU/EEA national , you will require current and valid permission to work and reside in the Republic of Ireland. Information on legislation and guides to the procedures in relation to obtaining work permits, is available on the Department of Jobs, Enterprise and Innovation website. Skills: Refrigeration technician utilities pharmaceutical HVAC
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Maintenance Shift Technician

Dublin, Leinster Aryzta

Posted 9 days ago

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Looking for your next Career Move in ARYZTA? If you are looking for your next step in your ARYZTA journey, you are in the right place to explore new opportunities across our business. ARYZTA is for people who are passionate about what they do and doing it well. We take pride in our high quality, delicious food and in our leading position as the world's number one frozen bakery. Our employees are one of our key ingredients, and together we play a critical role in driving the continued success of our business. We value the development and retention of great people in our business. If you are resilient, ambitious, a team player, and passionate about driving forwards your career with us, we would love to hear from you! We currently have an exciting opportunity for a Shift Maintenance Technician based at our state of the art Bakery facility in Grange Castle, Clondalkin, Dublin 22. Ideally, you will have strong Electrical Engineering skills with supporting Mechanical skills. You will have previous experience of working within an Automated Factory environment. This is a dynamic role and you must be willing to work on a continental shift pattern. Responsibilities will include: Responsible for the Bakery Maintenance Engineering function on shift. To ensure that all equipment is repaired to the highest possible standards. To record all work carried out in SAP and on Shift Report. Implement permanent fixes for all issues raised on the SAP shift report. To be responsible for the Maintenance H&S function on shift. To provide daily feedback to management through recording and reporting on all Maintenance activities. To be a hands on / front line leader of the team in breakdown situations. To assist management in all technical activities (projects, equipment install, reporting and continuous improvements etc.) To work alongside the Maintenance Team to build a continuous improvement environment within the facility. To be a good communicator and have the ability to work under pressure and on your own initiative. To attend all required shift meetings. Carry out preventative maintenance tasks including condition based monitoring. To carry out a shift hand over meeting at the start and end of each shift. Responsible for identifying equipment spares and informing Manager / Planner of spares used during your shift. Provide Maintenance assistance to our cold stores refrigeration plant when need arises. Skills & Qualifications Required: Qualified Electrical Engineer with strong Mechanical skills. Must be able to un use multimeter, understand Electrical schematics and have ability to troubleshoot electrical systems and sensor faults. Food / Refrigeration and other Utility experiences an advantage Good team player and self-motivated. Available for call out duties and / or overtime when required. Computer literacy (Microsoft Office, SAP) To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
This advertiser has chosen not to accept applicants from your region.

Quality Technician - Shift

Kilkenny, Leinster Abbott

Posted 23 days ago

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Job Description
**About Abbott**
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Abbott in Ireland**
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
**Abbott Diabetes Care Kilkenny**
Abbott Diabetes Care has opened a new site, in Kilkenny, that is at the forefront of Diabetes care with the latest technology, to manufacture FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre systems.
**This is how you can make a difference at Abbott:**
As a Quality Technician you will be responsible for maintaining the effectiveness of the quality system. Ensure the area is compliant to site and divisional policies and procedures. Support the building and maintenance of successful cross functional relationships with departments such as R&D, Technical, Engineering, Operations and Regulatory Affairs in order to achieve all operational goals. This is a shift based role on 4 cycle shift.
**Key Responsibilities**
+ Maintainthe effectiveness of the Quality System
+ Ensure the site provides safe and effective products that meet customer needs while maintaining compliance.
+ Assist engineering in collecting, compiling, measuring, and recording data.
+ Support continuous improvement through continuous maintenance of the quality management systems.
+ Maintain the quality and compliance of associated quality records.
+ Raise any Quality / Compliance issues.
+ Present and communicate status, report metrics, identify potential issues, and improvement initiatives, as applicable.
+ Ensure audit readiness tasks are actioned within area of responsibility.
+ Identify projects to enhance the effectiveness and effectiveness of the quality system and product quality.
+ Support Operations to make Quality / Compliance decisions on product during processing, manufacturing, and testing.
**Qualifications and Experience**
+ Minimum NFQ Level 6 Qualification in Engineering, Science or Manufacturing qualification
+ Minimum 2 years experience in food/medical/pharmaceutical industry
+ Strong communication
+ Strong attention to detail.
**What we Offer**
Attractive compensation package that includes competitive pay, as well as benefits such as
+ Family health insurance
+ Excellent pension scheme
+ Life assurance
+ Career Development
+ Fantastic new facility
+ Growing business plus access to many more benefits.
Connect with us at or on LinkedIn at on Facebook at and on Twitter @AbbottNews.
Abbott is an equal opportunities employer.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
This advertiser has chosen not to accept applicants from your region.

Quality Technician Shift

Kilkenny, Leinster Abbott

Posted 27 days ago

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**About Abbott**
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Abbott in Ireland**
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
**Abbott Diabetes Care Kilkenny**
Abbott Diabetes Care has opened a new site, in Kilkenny, that is at the forefront of Diabetes care with the latest technology, to manufacture FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre systems.
**This is how you can make a difference at Abbott:**
As a Quality Technician you will be responsible for maintaining the effectiveness of the quality system. Ensure the area is compliant to site and divisional policies and procedures. Support the building and maintenance of successful cross functional relationships with departments such as R&D, Technical, Engineering, Operations and Regulatory Affairs in order to achieve all operational goals. This is a shift based role on 4 cycle shift.
**Key Responsibilities**
+ Maintainthe effectiveness of the Quality System
+ Ensure the site provides safe and effective products that meet customer needs while maintaining compliance.
+ Assist engineering in collecting, compiling, measuring, and recording data.
+ Support continuous improvement through continuous maintenance of the quality management systems.
+ Maintain the quality and compliance of associated quality records.
+ Raise any Quality / Compliance issues.
+ Present and communicate status, report metrics, identify potential issues, and improvement initiatives, as applicable.
+ Ensure audit readiness tasks are actioned within area of responsibility.
+ Identify projects to enhance the effectiveness and effectiveness of the quality system and product quality.
+ Support Operations to make Quality / Compliance decisions on product during processing, manufacturing, and testing.
**Qualifications and Experience**
+ Minimum NFQ Level 6 Qualification in Engineering, Science or Manufacturing qualification
+ Minimum 2 years experience in food/medical/pharmaceutical industry
+ Strong communication
+ Strong attention to detail.
**What we Offer**
Attractive compensation package that includes competitive pay, as well as benefits such as
+ Family health insurance
+ Excellent pension scheme
+ Life assurance
+ Career Development
+ Fantastic new facility
+ Growing business plus access to many more benefits.
Connect with us at and on LinkedIn , Facebook ( , Instagram , X ( and YouTube .
Abbott is an equal opportunities employer.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
This advertiser has chosen not to accept applicants from your region.

Technical Support Scientist

Abbott

Posted 2 days ago

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**About Abbott**
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Abbott in Ireland**
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
**Abbott Ireland Diabetes Care Division Donegal**
The Abbott Diabetes Care division based in Donegal Town manufactures FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre system.
**Major Responsibilities**
+ Plan, implement and lead complex Technical projects including validation activities and product/process improvements supporting Sensor Projects. Responsible for writing up/reviewing the results and conclusions accurately and on time.
+ Support the development and roll out of technical trials / characterization studies.
+ Contribute to analytical development through design and execution of experiments, data analysis and communication of conclusions through presentations and reports.
+ Coordinate and contribute to the design of SOPs, test methods, protocols, specifications and validation documentation (IQ/OQ/PQ).
+ Plan, implement & lead analytical method transfers, optimization, and validation
+ Executes experiments; participates in experimental design and utilizes DOE where appropriate.
+ Participates in the planning and execution of raw material, components, and vendor qualification or alternate supplier analytical qualification studies.
+ Provides analytical testing support for manufacturing process validation.
+ Seek opportunities for significant, process or product improvements; considering CQAs, critical process parameters, and product performance characteristics.
+ Develop and maintain project timelines and provide updates and feedback to leadership.
+ Ensures prompt attention of the Technical Lead areas of risk, which might have an adverse effect on product and/or safety.
+ Data management, trending and reporting of product performance and other business measures.
+ Ability to interpret data, discuss findings and resolve complex analytical problems.
+ Recognize adverse trends and emerging issues. Propose and implement solutions to internal and external issues.
**Education & Competencies**
+ A Bachelor of Science degree or higher in a relevant Chemistry, Physics or Life Science discipline. Knowledge of good laboratory practices, cGMP practices, USP methodology, FDA, ICH, OSHA, and DEA regulations, and MSDSs
+ Experience and knowledge of analytical chemistry is a distinct advantage i.e. HPLC and UV-Vis, GC, FTIR and Dissolution apparatus.
+ Experience and knowledge of Analytical validation and method transfers is is a distinct advantage.
+ Self-motivated and significant project experience with an ability to influence others are essential.
+ Excellent communication / interpersonal skills.
+ A minimum of 2 years experience in medical device industry is required.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer

Cork, Munster NetApp

Posted 3 days ago

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**Job Summary**
As a Technical Support Engineer, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Your Profile**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in English & German languages (must be fluent)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
131163
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
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Technical Support Manager

Danaher Corporation

Posted 15 days ago

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At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported , and always be yourself. W e're building a culture that celebrates backgrounds , experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges .
The Technical Support Manager for Beckman Coulter Diagnostics is responsible for directing the activities of the Technical Support team group in the Clare, Ireland manufacturing facility, to provide global support for the installed customer base, commercial operations, subsidiaries, and distributors.
This position is part of the Global Product Technical Support team located in Clare, Ireland and will be an on-site position . The position reports into the Director of Global Product Technical Support. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
In this role, you will have the opportunity to:
+ Lead and coach a team to achieve high performance and develop associates to align with business objectives and annual plan
+ Communicate support activities to management and as necessary, other business units.
+ Drive Service and Support deliverables for new product developments
+ Ensure that department activities comply with company standards and procedures.
+ Encourage teamwork within own function as well as involvement where appropriate in cross-functional problem-solving initiatives.
+ Take a leadership role in developing and implementing new techniques and initiatives to enhance support
+ Is an influential leader and team player, fully motivated to guide and influence others to achieve in line with long range plan objectives.
+ Establish departmental goals to achieve objectives and KPIs.
+ Identify and solve operational and organizational problems leveraging the appropriate resources within or outside the department
+ Provide technical guidance to associates, colleagues and customers
The essential requirements of the job include
+ Strong Interpersonal and communication skills
+ Experience in the Medical Device, Pharma or similarly regulated industries
+ Strong Knowledge of Quality System and compliance with agency regulatory requirements
It would be a plus if you also possess previous experience in:
+ Knowledge of Danaher Business System
+ Management of people and or projects
Education & Experience:
+ Bachelor's degree
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
This advertiser has chosen not to accept applicants from your region.

Technical Support Manager

Cork, Munster NetApp

Posted 17 days ago

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**Job Summary**
The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products. This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues. The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management, Engineering, Support Account Managers and Sales in order to drive operational excellence within support.
**Key Responsibilities**
_A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for_
· Resolving customer problems that come in via the telephone, the web, chat or AutoSuppor
· Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
· Creating new knowledgebase articles to capture new learnings for reuse throughout the center.
· Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
· Responding to situations where NetApp product support has been unable to solve customer's technical issues.
· Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs
**Job Requirements**
· Excellent written and verbal communication skills.
· Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations.
· A clear understanding of the product development cycle, technical requirements and project management.
· Experience and understanding of Storage Hardware, Software, Cloud and Virtualization technology
· A strong understanding of concepts related to computer architecture through implementation.
· A demonstrated ability to function successfully as a leader.
· Responsibility & Interaction
· This position is responsible for managing many tasks within a large group or department.
· Align local targets to business goals
· The potential impact of decisions made by this individual will be mostly operational.
· This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.
· This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.
· Utilizes people skills and available manager tools to positively impact the development of your team within their role and career.
· This individual must demonstrate favorable results through providing leadership to function.
_Related Experience Desire_
· A minimum of 1 to 5 years of experience as a people leader is required.
· Demonstrated ability to manage multiple projects is required.
131441
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer

Cork, Munster NetApp

Posted 27 days ago

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Job Description

**Job Summary**
As a Technical Support Engineer - Spanish Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position based in Cork City
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Education**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in Spanish language (must be fluent, C1+)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
131166
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
 

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Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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