262 Support Advisor jobs in Ireland

Department:
Loyalty

Employment Type:
Full Time

Location:
Dublin 18

Compensation:
€28,000 - €3,500 / year

Description
We are seeking an Advisor for our growing Change of Tenancy Team. This is a high-reward job with fantastic progression opportunities. It is an office-based role, with option for Hybrid setting, pending the successful completion of the probation period.

The successful candidate will be responsible to cross-sell and onboard to new customers joining PrepayPower Energy through the Change of Tenancy channels, via phone, webforms, chat and emails.

Key Responsibilities

• Use customer rapport building skills to minimise existing customer churn & maximize new customer sign-ups.
• Provide a superb customer onboarding experience.
• Offer outstanding support to customer queries.
• A suite of Sales & Retention tools available to encourage customers to stay/take-up PrepayPower services.
• Accurately complete administrative tasks relating to account creation & customer onboarding.

Skills, Knowledge And Expertise

• Experience working within a sales or retention role desired.
• Excellent interpersonal, problem solving and relationship management skills.
• Proven Customer Support/Service experience or experience as a Client Service Representative in a Call Centre environment.
• Strong phone contact handling skills and active listening
• Strong Microsoft Office Skills required.
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, priorities, and manage time effectively.

Benefits

• Competitive salary starting at ,000 per year plus a 500 KPIs OTE and an additional uncapped sales commission structure.
• Great career progression opportunities
• Continual training and development
• 21 days annual leave, increasing with service
• Yuno Staff Tariffs
• Great staff social events provided by employee-led Wellness & Sports, CSR and Social committees
• Friday breakfast, large selection available
• Monthly beer and pizza on the first Friday of each Month
• Regular Fruit drops, twice a week
• Refer a Friend Scheme
• Employee Assistance Program
• Tax Saver Travel Tickets
• Bike to Work Scheme
• Pension Contribution Scheme after 12 months of service

Company Description

Chevron College, established in 2005, provides mandatory training for the childcare and healthcare sectors. Our nationwide training courses have equipped thousands of learners with the essential skills and knowledge required for opportunities in these expanding fields. Consistently ranked top for service and support, Chevron College sets the gold standard for high-quality training in every industry we serve.

Role Description

This is a full-time remote role for a Learning Support Advisor. The Learning Support Advisor will assist learners by providing learner support, improving learner engagement, and delivering academic skills workshops. Responsibilities include addressing learner inquiries, advising learners on reasonable accommodations, maintaining documentation and communication with learners and staff, and maintaining effective communication with learners to facilitate their success and satisfaction.

Requirements

Candidates will be required to hold a third-level qualification in Education, Psychology, Social Care, Disability Studies, or related field.

Job Type

Full-time

Pay

€27,000.00-€30,000.00 per year

Remote Position

Work from home to achieve a better work/life balance. Technology needed for your role will be provided by Chevron.

Overview
Quest Software builds the foundation for enterprise AI with solutions in
data governance, cybersecurity, and platform modernization
. More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.

Support Engineers will work as part of a Global Virtual team to provide a high standard of technical support to customers on our Platform Management suite of products specialising in Acti ve Directory management software . Stellar customer service and call- handling skills and the ability to interface , collaborate and p rioritise customer issues with D evelopment and effectively communicate solutions to customers is crucial to the role.

Responsibilities

• Maintain a personal queue of ongoing customer tickets until resolution .
• Interface with the R&D, Sales, Product Management and Professional Services teams to bring escalated issues to closure .
• Document all customer case details on our support portal (case tracking system).
• Be pro-active in creating & publishing documentation in a customer focussed Knowledge Centred Support (KCS) environment.
• Developing and attending training for self-improvement to assist and share knowledge with other engineers.
• Troubleshoot customer's issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicate solutions to customers.
• Initiate, participate or lead, local and global projects.
• Working with the following technologies.
• Operating Systems: Windows
• Messaging: Microsoft Exchange On-Prem and Office 365'
• Directory Services: Active Directory
• Networking: DNS, TCP/IP
• Databases: SQL
• Escalate customer issues to Technical Support management and Account Management as necessary.
• Acting as a liaison between the Development team and the Quest end customer .
• After 6 months, have the capability of providing after-hours support and weekend support, if required .

Qualifications

• A detailed knowledge of Quest Active Directory products – Change Auditor, Recovery Manager for Active Directory, InTrust , GPOAdmin , Security Guardian
• An in-depth understanding of different messaging and collaboration systems, in particular Office 365 and Exchange experience
• Messaging Fundamentals including mail routing, connectors, interoperability with foreign systems
• Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP, WMI, ASP, DCOM) preferably from a system administration background
• Active Directory Management and Migration experience
• Knowledge of AD Access Control Lists and Active Control Entries, and trusts between AD Forests
• Understanding of MAPI and EWS
• Knowledge of Internet Information Server (IIS)
• Experience with SQL Server

Other Requirements

• Prior Technical Support experience or proven track record in system administration.
• Azure, Hyper-V, VMWare / Virtual Server technology experience.
• Technical writing skills.
• Familiarity with debugging tools/techniques ( e.g. WebEx ).
• Fluency in English.
• Another European language, especially French or German, is an advantage.

Why Quest
At Quest, Your Work Makes An Impact. You'll Help Organizations Get AI-ready While Building Your Career With a Global Team Of Innovators. We Offer

• Competitive pay, annual bonuses, and top-performer recognition.
• Comprehensive health, family, and retirement benefits.
• Flexible work options, generous PTO, and wellness programs.
• Professional growth through learning platforms, mentorship, and leadership programs.
• Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Australia and a remote workforce. Customer Support Advisors are working with our customers every day to ensure that they are achieving success with our products. In this role, you will use your product knowledge and support experience to create customer experiences that not only resolve customer issues, but advocate for our brand.

This remote role reports to a Customer Support Team Lead. You must have both spoken and written fluency in English and German.

• Answer customers' queries concurrently in live chat and respond to customer submitted email requests.
• Queue-based, typing work will account for approximately 90% of the role.
• Live Chat is our primary channel of support in this role.
• Guide customers through the process of getting started which includes website setup, adding site content and design options.
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
• Learn about new product features and improvements related to the Squarespace platform.
• Identify isolated customer experiences and escalate important issues.

• Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us
• 1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
• Spoken and Written fluency in English and German.
• Expertise with written communication and the ability to spot spelling and grammar errors
• Proficiency with decoding conversations, identifying the cause, and aligning on end goals
• Capability of prioritizing competing requests
• Familiarity with the Squarespace platform
• Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

• Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and vision
• Life and Income Protection
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Pension benefits with employer match
• Flexible paid time off
• 26 weeks paid maternity leave & 12 weeks paid paternity leave
• 2 weeks paid family care leave
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Free lunch and snacks
• Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Thank you in advance for providing the following details about your work history from your resume This helps us ensure that your candidate information is accurate and consistent during the hiring process.

Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Australia and a remote workforce. Customer Support Advisors are working with our customers every day to ensure that they are achieving success with our products. In this role, you will use your product knowledge and support experience to create customer experiences that not only resolve customer issues, but advocate for our brand.

This remote role reports to a Customer Support Team Lead. You must have both spoken and written fluency in English and Italian.

You'll Get To…

• Answer customers' queries concurrently in live chat and respond to customer submitted email requests.
• Queue-based, typing work will account for approximately 90% of the role.
• Live Chat is our primary channel of support in this role.
• Guide customers through the process of getting started which includes website setup, adding site content and design options.
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
• Learn about new product features and improvements related to the Squarespace platform.
• Identify isolated customer experiences and escalate important issues.

Who We're Looking For

• Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us
• 1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
• Spoken and Written fluency in English and Italian.
• Expertise with written communication and the ability to spot spelling and grammar errors
• Proficiency with decoding conversations, identifying the cause, and aligning on end goals
• Capability of prioritizing competing requests
• Familiarity with the Squarespace platform
• Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

Benefits & Perks

• Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and vision
• Life and Income Protection
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Pension benefits with employer match
• Flexible paid time off
• 26 weeks paid maternity leave & 12 weeks paid paternity leave
• 2 weeks paid family care leave
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Free lunch and snacks
• Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral

About Squarespace
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit

Our Commitment
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Thank you in advance for providing the following details about your work history from your resume This helps us ensure that your candidate information is accurate and consistent during the hiring process.
Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.

Position:
Helpdesk Support

Type:
Day-rate contract

Location:
Dublin/Hybrid

Please note, you must be based in Ireland with the relevant visa to be considered for this role.

We are looking for a motivated and customer-focused Helpdesk Support Engineer to provide first-line technical support to end users on behalf of our client, a leading organisation based in Dublin.

The successful candidate will be responsible for troubleshooting hardware, software, and network issues while ensuring a high standard of service delivery and customer satisfaction.

Key Responsibilities:

• Act as the first point of contact for all IT support queries via phone, email, or ticketing system
• Troubleshoot and resolve hardware, software, and network issues within agreed SLAs
• Log and track incidents and service requests accurately in the helpdesk system, ensuring timely updates and communication
• Escalate complex issues to specialist teams when necessary, providing detailed diagnostic information
• Assist with user account management (Active Directory, Office 365, password resets, permissions, etc.) and system setups for new starters

Experience & Qualifications:

• Proven experience in a helpdesk or IT support role
• Strong knowledge of Windows operating systems, Microsoft 365, and basic networking concepts
• Experience with helpdesk/ticketing tools such as ServiceNow, Zendesk, or ManageEngine
• Excellent communication and interpersonal skills, with a focus on delivering quality customer service
• Relevant IT certifications (CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation) are desirable

Please apply with your CV in the strictest of confidence. All applications must have valid working rights in Ireland and be able to prove same.

Helpdesk Support (Junior)

Location: Dublin 4 (Onsite)

Contract: From Monday, 10th November 2025 until Wednesday, 3rd December 2025

Contract Duration: 18 days

Working Hours: Monday to Friday, 9:30 AM – 5:30 PM

Positions Available: 1

Role Overview

We are seeking two Helpdesk Support Junior Resources to provide frontline IT support in a dynamic and customer-focused environment. The ideal candidates will be responsible for diagnosing and resolving technical issues while ensuring a seamless IT experience for users.

Key Responsibilities

• Serve as the first point of contact for users experiencing IT issues.
• Diagnose and resolve hardware, software, and network-related problems.
• Provide clear and effective communication to users to address and troubleshoot IT concerns.
• Manage user account permissions and troubleshoot connectivity issues.
• Work closely with the IT team to manage and prioritize assigned support tickets.

Mandatory Requirements

• Experience: Minimum of two years' experience in a frontline IT support role, handling diverse customer needs.
• Availability: Must be available from Monday, 10th November 2025 until Wednesday, 3rd December 2025.
• Qualifications: Must hold an industry-recognized IT qualification or equivalent.
• Language Proficiency: Must have strong English language skills.

Key Experience, Competencies & Skills

• Minimum of one year of relevant IT support experience.
• Strong troubleshooting skills on MS Office, email applications, and MS operating systems (Windows 10 & 11).
• Experience supporting a diverse customer base.
• Hands-on experience with Windows (10, 11), Linux, and/or Unix. Apple Mac experience is essential.
• Good knowledge of Novell account management.
• Familiarity with mobile operating systems such as Apple iOS and Google Android.
• In-depth knowledge of MS Office applications and internet browsers.
• Proficiency with email clients such as Gmail and Outlook.
• Understanding of printing technologies.
• Excellent interpersonal skills, with the ability to provide technical support to staff at all levels and liaise with external IT service providers.
• Strong diagnostic and problem-solving skills.
• Ability to work both independently and collaboratively within a multidisciplinary IT team.

If you are a proactive IT support professional with a passion for customer service and technical problem-solving, we encourage you to apply

Job Types: Fixed term, Specified-purpose

Contract length: 18 days

Pay: €32,000.00 per year

Application question(s):

• This is a very specific contract for an 18-day project. Please only apply if you are authorised to work full-time in Ireland and are available from 10th November to 3rd December working days).

Experience:

• IT support: 2 years (preferred)

Work authorisation:

• Ireland (required)

Location:

• Dublin, CO. Dublin (required)

Work Location: In person

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Australia and a remote workforce. Customer Support Advisors are working with our customers every day to ensure that they are achieving success with our products. In this role, you will use your product knowledge and support experience to create customer experiences that not only resolve customer issues, but advocate for our brand.

This remote role reports to a Customer Support Team Lead. You must have both spoken and written fluency in English and Italian.

• Answer customers' queries concurrently in live chat and respond to customer submitted email requests.
• Queue-based, typing work will account for approximately 90% of the role.
• Live Chat is our primary channel of support in this role.
• Guide customers through the process of getting started which includes website setup, adding site content and design options.
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.
• Learn about new product features and improvements related to the Squarespace platform.
• Identify isolated customer experiences and escalate important issues.

• Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us
• 1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
• Spoken and Written fluency in Spanish and Italian.
• Expertise with written communication and the ability to spot spelling and grammar errors
• Proficiency with decoding conversations, identifying the cause, and aligning on end goals
• Capability of prioritizing competing requests
• Familiarity with the Squarespace platform
• Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

• Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and vision
• Life and Income Protection
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Pension benefits with employer match
• Flexible paid time off
• 26 weeks paid maternity leave & 12 weeks paid paternity leave
• 2 weeks paid family care leave
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Free lunch and snacks
• Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Thank you in advance for providing the following details about your work history from your resume This helps us ensure that your candidate information is accurate and consistent during the hiring process.

Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.