775 Support Agent jobs in Ireland

Company Profile:

Macro Evolution Services Limited was established in 2018 to provide a range of support services to the reseller and vendor channels. Partnering closely with Exertis distribution, we provide technical and support services to enable partners to expand their value adding offerings to their clients without the need for expertise or infrastructure investment. We have created a high tech, high spec technical services facility that exceeds global brand compliance standards (e.g. ESD, security etc.).

We also provide a range of warranty support services to global vendors to improve the customer experience journey, including the capability and reach to provide our services across Ireland, the UK and wider European territories.

Our management team boasts decades of specialist services experience with our primary focus on evolving service offerings on behalf of our partners. Partners can then focus their resources on their core needs by harnessing our infrastructure and expertise on a project, "tap-in / tap-out" or long-term annuity contracted basis.

Role Profile:

Reporting to the Total Managed Mobility Team Leader, this position is primarily that of a 1st line Technical Support Agent. The role involves dealing with simple and more complex queries as they arise from our customers.

Essential Responsibilities:

• Working in a busy team as part of a 1st line technical support.
• Ability to quickly build rapport with customers, colleagues and management.
• A strong commitment to delivering an excellent customer experience.
• Responsible for achieving the contractual SLA & Targets.
• Answering inbound/outbound calls and emails from our customers.
• Review UEM/MTP mobile security platforms.
• Diagnosing possible issues/causes.
• Support end user requests.

Knowledge, Skills, and Abilities:

• Relevant IT qualification or experience.
• Excellent attention to detail and organisational skills.
• Knowledge of UEM Platforms & Networking would be a distinct advantage.
• Good working knowledge of Microsoft Office especially Word, Excel, and underlying Windows OS.
• Previous experience in Mobile industry.
• Excellent computer literacy.
• Knowledge of Internet/Mobile technologies and an understanding of mobile security.
• Fluent English Language Skills: Able to communicate with customers on a day-to-day basis via telephone, email & chat services.
• Experience within a telecom's environment.

Job Types: Full-time, Fixed term

Contract length: 12 months

Pay: €28,860.00 per year

Application question(s):

• What is your notice period?
• What are your salary expectations?

Work authorisation:

• Ireland (required)

Work Location: Hybrid remote in Clondalkin, CO. Dublin

Customer Service Roles Available

We are currently seeking applicants for customer service positions within our back office support team. This is an excellent opportunity to work in a progressive, team-oriented environment where professional development is supported and encouraged.

Key Responsibilities:

• Collaborate effectively as part of a back office support team.
• Respond to customer enquiries via phone or email regarding account transactions.
• Resolve customer issues efficiently, maintaining a high level of customer satisfaction.
• Maintain accurate and detailed customer records.
• Assist customers with opening, closing, and managing their accounts.
• Ensure all activities are carried out in compliance with regulatory requirements.

Additional Information:

• Prior knowledge of financial services is not essential but will be considered an advantage.
• Comprehensive, role-specific financial services training will be provided.

Job Type: Full-time

Pay: €28,000.00-€33,000.00 per year

Benefits:

• Company events
• Company pension
• Employee assistance program
• On-site parking
• Wellness program

Work Location: In person

Job Specification: Customer Service Agent

Job Title: Customer Service Agent

Location: Limerick

Reports To: Branch Manager

Role Summary

We are seeking a proactive and customer-focused individual to join our team as a Customer Service Agent. This role is pivotal in ensuring exceptional service delivery to our customers while supporting the efficient operation of our technical and inventory management processes. You will be responsible for handling customer inquiries, allocating work to technicians, and managing stock levels to ensure seamless service delivery.

Key Responsibilities

Customer Service

• Serve as the first point of contact for customers via phone, email, or in person, ensuring professional and timely responses.
• Resolve customer inquiries, complaints, and issues, escalating where necessary.
• Maintain detailed and accurate records of customer interactions using our own in house system.

Work Allocation

• Schedule and allocate work to technicians based on priority, location, and availability.
• Monitor job progress and communicate updates to customers and relevant stakeholders.

Stock Management

• Monitor stock levels to ensure availability of required materials and equipment for technicians.
• Conduct regular stock audits and reconcile inventory discrepancies.
• Coordinate with suppliers to place orders and manage deliveries.
• Maintain accurate inventory records.

Administrative Tasks

• Generate and analyse reports related to customer service metrics, technician performance, and stock levels.
• Support team members with administrative duties as needed.

Key Competencies

• Customer Orientation: Strong focus on delivering outstanding service and resolving issues efficiently.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Communication Skills: Excellent verbal and written communication skills for interacting with customers, technicians, and team members.
• Problem-Solving: Proactive approach to identifying and addressing challenges.
• Technical Aptitude: Familiarity with CRM and inventory management systems (training provided if necessary).
• Teamwork: Ability to collaborate effectively with colleagues across different roles.

Qualifications and Experience

• Previous experience in a customer service role, preferably within a technical or service-oriented industry.
• Familiarity with scheduling and work allocation processes.
• Experience with inventory or stock management is highly desirable.
• Proficiency in (insert software/tools relevant to the role, e.g., MS Office, SAP).
• (Insert any required qualifications, e.g., High School Diploma, Bachelor's Degree, or equivalent experience).

What We Offer

• Competitive salary and benefits package.
• On site parking.
• Employee Discounts.
• Opportunities for career progression within a dynamic and growing company.
• Comprehensive training and support to help you succeed in the role.
• A positive and inclusive workplace culture.

Instant Gaming is hiring

We're looking for a
Customer Support Agent (Remote, Ireland)
to join our growing international team and help us deliver the best possible experience to our players and community.

What you'll do

• Support our customers via
  email only
  (no calls).
• Help resolve questions and issues with empathy and efficiency.
• Screen transactions for fraud and ensure safe experiences.
• Represent the Instant Gaming brand with positivity and professionalism.

What we're looking for

• A true
  team player
  , ready to grow with us long-term.
• Excellent written English skills.
• Friendly, proactive, detail-oriented, and eager to learn.
• Passion for gaming is a plus (but not mandatory).

What we offer

• A young, international, and dynamic work environment.
• 100% remote role
  – work from anywhere in
  Ireland.
• A company culture built on diversity, inclusion, and growth.

How to apply:

Send your CV to
-

If you're excited to help customers, love solving problems, and want to be part of an expanding global team, we'd love to hear from you

We are a rapidly growing software provider and progressive business that offers a variety of digital banking solutions for its customers and organisations all over the world.

We are now looking for a Japanese-speaking Customer Support Agent & KYC Analyst to join one of the leading companies in the Financial Services industry. This role requires working night shifts (10:00 PM – 07:00 AM).

Responsibilities:

• Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email, or occasionally phone support.
• Maintain detailed records of customer interactions, inquiries, comments, and complaints.
• Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.
• Review and analyze customer information to ensure compliance with regulatory requirements and company policies.
• Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations

Requirements:

• Fluent proficiency in Japanese (spoken and written) with strong English communication skills.
• Strong problem-solving skills with the ability to provide reasonable solutions to customers.
• Prior experience in customer-oriented or KYC roles is preferred but not essential.
• Excellent written and verbal communication skills in English.
• Strong customer service skills, including empathy, patience, and problem-solving abilities.
• Familiarity with customer service software and tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work night shifts (10:00 PM – 07:00 AM), as well as weekends and bank holidays, to support customers in different time zone.

Preferred Qualifications:

• High school diploma or equivalent; college degree preferred.
• 1+ years of experience in customer service, preferably in a global support environment.
• Excellent communication and interpersonal skills.

We are a rapidly growing software provider and progressive business that offers a variety of digital banking solutions for its customers and organisations all over the world.

We are now looking for a
Customer Support Agent & KYC Analyst
to join one of the leading companies in the Financial Services industry. This role requires working
night shifts
(11:00 PM – 08:00 AM).

Responsibilities:

• Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email, or occasionally phone support.
• Maintain detailed records of customer interactions, inquiries, comments, and complaints.
• Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.
• Review and analyze customer information to ensure compliance with regulatory requirements and company policies.
• Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulations

Requirements:

• Fluent proficiency in both spoken and written in any European language.
• Strong problem-solving skills with the ability to provide reasonable solutions to customers.
• Prior experience in customer-oriented or KYC roles is preferred but not essential.
• Excellent written and verbal communication skills in English.
• Strong customer service skills, including empathy, patience, and problem-solving abilities.
• Familiarity with customer service software and tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work night shifts (11:00 PM – 08:00 AM), as well as weekends and bank holidays, to support customers in different time zone.

Preferred Qualifications:

• High school diploma or equivalent; college degree preferred.
• 1+ years of experience in customer service, preferably in a global support environment.
• Excellent communication and interpersonal skills.

Circet was founded over 40 years of experience since being established in 1975 and is now made up of many different divisions. We are providers to the telecommunications industry and deliver high quality Civil Engineering, Rail and Power services across Northern Ireland, Republic of Ireland, UK, Scotland and Internationally. We are expanding in all markets we serve and have a number of career opportunities for suitable candidates based out of our Irish operations.
We are seeking to recruit a suitable person with excellent front of house and best in class customer service skills for multiple contracts. There are multiple position across different departments with the company.

• The ideal candidate will have exceptional communication skills, high personal standards and excellent attention to detail.
• As a member of the support team you will be required to provide an efficient and professional service across a number of tasks that support of field operations teams.
• Experience working in a call centre environment is desired but not essential.

These roles are ideal for applicants who thrive in a fast paced environment, have a strong focus on results, and deliver excellent customer service in a safe manner.
Staged Company Benefits below are available to successful Candidates, Including company Bonus Scheme.

• Attractive Annual Leave Allowance
• Company Pension
• Income Protection
• Life Insurance Benefit

Skills
Customer Service Computer Skills Microsoft Word Microsoft Excel

Benefits
Pension Fund Annual Leave Performance Bonus

NASC Support Agent (9am - 5pm)
ManpowerGroup Ireland have an exciting new opportunity with our client SAP This is a 12-month contract role employed with ManpowerGroup Ireland. This position is a
hybrid role based in Dublin.

About SAP
As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.

Purpose and Objectives
As a NASC Support Service Desk Agent, you will act as the first point of contact for SAP customers on our SAP Community Network application. Using our ticket system, you will ensure the IT Incidents and Service Requests are resolved within a given SLA. This is carried out in process driven environment by utilizing our Knowledge Base and collaborating with the next level support team

As Part of the role, you will also be responsible for the Queue Management and support ticket dispatch to agents of our Application Support Team.

Expectations and Tasks

• Fully qualify all incoming IT support tickets in adherence to the agreed SLA.
• Apply solutions, workarounds, patches and fixes as defined in our Knowledge Base.
• Effective dispatch to the correct organization and resolver group
• Highlight all potential major incidents and problems to the respective service and problem managers.
• Ensure compliance with all security standards and policies.
• Effective Queue Management.
• Effective Dispatching of tickets to agents and relevant next level support teams.

Education and Qualifications / Skills and Competencies

• 3rd Level Qualification - Cert, Diploma, Degree in IT related discipline
• Customer Focus
• Quality
• Teamwork
• Problem solving
• Multitasking

Support Shift Information

• Monday to Friday - 9am - 5pm.

• Possible Late shift rotation of 5pm to 10pm every 4/5 weeks.

• 6 to 8 Weeks of Training - Monday to Friday 9am - 5pm.

Note:
This is a Hybrid role, there is currently no set days requirement to be in the office once initial training is complete.

All new hires required to be in the office for the first full week.

For more information about this role kindly contact Aminat Ibrahim on

Welcome to
Staycity Group
, a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.

Benefits

• Paid Maternity, Surrogacy, Adoptive & Paternity leave
• Comprehensive Health and Dental Insurance - from day 1.
• Annual leave: 25 days (plus Christmas Eve and Good Friday)
• Matched pension contributions.
• Competitive bonus.
• Staff rates: From €25 per night
• Education: Role-relevant higher-education expenses, including tuition and books
• Volunteer days: 2 paid volunteer days with registered charities
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
• Opportunities for career growth into Level 2 IT Support, Systems Administration, or specialist IT roles.
• A supportive, collaborative environment where innovation and service excellence go hand in hand.

We Would Love You To Have

• Previous experience in an IT support or service desk role (1-2 years desirable, but not essential for the right candidate).
• IT certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundation are an advantage.
• Experience with helpdesk/ticketing systems (e.g., Zendesk, ServiceNow, Freshdesk) is preferred.
• Hospitality IT exposure (PMS, POS, guest Wi-Fi) would be a bonus.
• Strong communication skills with a customer-focused approach.
• Basic understanding of networking (IP, DNS, Wi-Fi, VPN).
• Familiarity with Windows and/or Mac operating systems.
• Knowledge of Active Directory, Office 365, and collaboration tools.
• Ability to follow ITIL or structured troubleshooting methodologies.
• Well organised, detail-oriented, and able to work under pressure.

What You Can Do For Us

• Frontline Support: Act as the first point of contact for IT queries from Staycity colleagues via phone, email, or ticketing system.
• Troubleshooting: Diagnose and resolve issues with hardware, software, networks, and business applications (e.g., PMS, booking systems, Office 365).
• Escalation: Record detailed issue logs and escalate more complex incidents to Level 2/3 support teams when required.
• User Setup & Access: Support with onboarding/offboarding tasks, including account creation, password resets, and permissions management.
• Device & Equipment Support: Provide assistance with laptops, desktops, printers, mobile devices, and in-property systems (e.g., Wi-Fi, key card systems, POS terminals).
• System Monitoring: Keep an eye on alerts and notifications, ensuring issues are logged and resolved quickly.
• Knowledge Sharing: Document fixes, processes, and FAQs to build and maintain the IT knowledge base.
• Customer Service: Deliver a friendly, helpful, and solution-focused experience for all colleagues, ensuring minimal disruption to guest operations.
• On-Call Duties: Participation in a rotating on-call schedule is required to ensure out-of-hours support coverage.
• Office Attendance: Hybrid working arrangement - office-based Monday to Wednesday every week, and Monday to Friday every second week.

We'd love to hear from you