177 Support Analyst jobs in Ireland
Technical Support Analyst
Posted today
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Job Description
Unijobs
on behalf of our public sector client have a requirement for a
Technical Support Analyst.
This position is working off a
hybrid basis
with the requirement to attend meetings in the office when required.
The successful candidate will be employed as an
agency employee
working
35 hours per week
.
This position is also a temporary contract, initially for
6 months
with the possibility of extension thereafter. The salary on offer for this position is
€56,757 (€31.08 per hour)
.
You will also accrue
30 days annual leave
per annum and be paid
bank holidays
.
Overview:
This role is to provide technical support and coordination for the departments CRM or ITMS system and end user self-service portal, ensuring efficient operation and issue resolution.
The role involves managing service and access requests, troubleshooting, liaising with a third-party vendor and Help Desk, coordinating user acceptance testing (UAT) and supporting system documentation and stakeholder engagement.
Principle Duties & Responsibilities:
- Provide day-to-day technical support for the CRM / ITSM system and end user self-service portal environments.
- Manage and escalate incidents and service requests with a third-party vendor.
- Investigate and troubleshoot system issues, providing resolution or coordinating fixes with the vendor.
- Coordinate and manage access requests in line with access control policies.
- Lead and participate in UAT for system changes and enhancements; devise test scripts and document outcomes as needed.
- Participate in system updates and new implementations.
- Communicate with internal stakeholders regarding system updates, known issues and testing activities.
- Ensure data integrity and quality within the CRM system.
- Respond to common system and user support queries, providing clear and timely guidance.
- Develop and maintain user support materials, including Knowledge Base Articles (KBAs) and internal documentation.
- Attend and contribute to meetings with internal teams and external vendors related to CRM/portal performance and improvements.
- Support continuous improvement of the CRM and portal experience for end users.
- Provide support for other tasks as deemed appropriate by the management team.
Post Specific Requirements:
Must have:
- Third level qualification in Computer Science, Information Systems or Data Analytics.
- A minimum of 3 or more years, supporting CRM / ITSM or similar platforms from a technical perspective.
- Excellent problem-solving and analytical skills.
- Experience in a strong customer focus orientated environment.
- Experience in the analysis of data, identifying trends and root causes.
- Team player with a focus on continuous improvement.
- Ability to work collaboratively across technical and non-technical teams.
- Ability to manage multiple projects and priorities.
Additional requirements specific to the post:
- Need to have full Driving Licence with own transport to fulfil the requirements of the role as this post will involve travel.
- Preferred experience working in Customer Support or Service Desk environments.
- Flexibility in working hours to meet the needs of the service.
*This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role*
Unijobs is an equal opportunities employer
Technical Support Analyst
Posted today
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Job Title: IT Support Analyst
Location: Cork, IRL
Job Type: Full-time contract, Until 10/30/2026
General Summary:
Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The responsibilities of this role include:
• Working under close supervision.
• Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct).
• Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.
• Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks.
• Using deductive problem solving required to solve moderately complex problems; most problems have defined processes of diagnosis/detection; some limited data analysis may be required.
• Exercising some creativity may be required to troubleshoot technical problems or deal with novel circumstances.
Principal Duties & Responsibilities
• Supports troubleshooting efforts to identify routine and moderately complex problems.
• Follows standard operating procedures.
• Seeks out learning opportunities and feedback to increase own knowledge and skill using internal and external training resources.
• Provides first or second level support to resolve problems with products, applications, and devices.
• Communicates with project lead via email and direct conversation to provide project status updates and information about impending obstacles.
• Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures.
• Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
• Understands the importance of contributions from individuals of varying backgrounds, locations, and cultures.
• Completes moderate technical tasks assigned by more senior personnel.
• Follows procedures for incident escalation and notification to appropriate resources.
• Resolves routine problems and attempts to resolve complex problems.
• Reviews information (e.g., procedures, installation, configuration) related to new support.
• Adapts to moderate changes and setbacks in order to manage pressure and meet deadlines.
• Contributes to the knowledge repository for routine and moderately complex technical support.
IT Core Competencies
• Accountability - Hold one's self and others accountable for measurable quality, timely and cost-effective results, and accepts responsibility for impacts to the business and changes to business processes.
• Adaptability - Adjusting own behaviors to work efficiently and effectively in light of new information, changing situations and/or different environments.
• Collaboration - Fosters working together by establishing, communicating, and reinforcing shared values, norms, and objectives.
• Communication - The ability to effectively exchange information with stakeholders in addition to the ability to accurately hear and understand the partially expressed thoughts, feelings, and concerns of others.
• Financial Acumen - Ability to understand in-depth financial information that can be used to make meaningful insights to drive business growth in a safe and transparent environment.
• Influence - The ability to accomplish goals through others.
• People Development - Models and creates an environment that promotes career development.
• Strategic Focus - Applies a comprehensive approach using business acumen and industry research to solve systematic complexities that promote growth.
Required Competencies:
Additional Competencies (All competencies below are required upon entry)
• Analytical Skills - The ability to collect information and identify fundamental patterns/trends in data. This includes the ability to gather, integrate, and interpret information from several sources.
• Escalation Management - Knowledge of the procedures for incident escalation. This includes understanding when to escalate as required in a timely manner.
• Focusing on the Customer - The ability to effectively identify and address key customer needs. This includes leading others to maintain focus on customers and seeking information to uncover a true client need.
• IT Expertise- Basic knowledge of major operating systems, major enterprise software applications, hardware, and middleware. This includes the ability to understand some development and testing and analysis methodologies.
• Software Knowledge- The ability to understand and troubleshoot basic issues with major operating systems (e.g., Windows, Mac OS, Linux) and enterprise applications (e.g., Java) in order to administer repairs, upgrades, and re-imaging.
• Taking Initiative - The ability to attack work activities with drive and energy, understand the impact of work on key metrics, and make decisions that are in the company's best interest. This includes not being afraid to initiate action before all the facts are known, and driving value-added work tasks to completion.
• Technical Troubleshooting - Knowledge of systematic approaches to solving common technical problems (e.g., hardware, software, application, operational). This includes the ability to identify problems and report and escalate problems according to established procedures, and the ability to identify available information resources for troubleshooting.
• Workstation Hardware - The ability to conduct the installation and standard configuration of hardware in an end-user PC/workstation environment, conduct routine maintenance, and update hardware components as needed while adhering to relevant organizational protocols for hardware installation, configuration, and maintenance. This also includes basic knowledge of printer, phone, and mobile device hardware.
• Workstation Software - Thorough understanding of desktop operating systems such as Windows and OSX, including a thorough understanding of the full Microsoft Office Suite with an emphasis on Outlook, Word, and Excel. This also includes the ability to troubleshoot basic to intermediate software issues relating to the operating system or end-user applications.
Minimum Qualifications
• High School Diploma or equivalent.
• 1+ years experience in IT or Engineering Support or related area. 1+ years experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
Preferred Qualifications
• Bachelor's degree in IT-relevant field.
Physical Requirements
• Frequently transports between offices, buildings, and campuses up to 2 miles.
• Frequently transports and installs equipment up to 40 lbs.
• Performs required tasks at various heights (e.g., standing or sitting).
• Monitors and utilizes computers and test equipment for more than 6 hours a day.
• Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.
Deskside Support Analyst
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Job Description
Want to make an impact? We offer that
Due to continued growth, we are currently hiring a Deskside Support Analyst to join our team. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge.
Are you intrigued? Do you want to learn more?
A snapshot of your key responsibilities as Deskside Support Analyst would be:
- Act as the front-of-house support for end users, delivering high-quality, face-to-face customer service.
- Assist with mobile device setup, configuration, and data transfer—especially between iPhones.
- Provide basic troubleshooting for mobile hardware and software issues.
- Support asset management processes, including logging, tracking, and reporting on IT equipment.
- Maintain accurate records in Excel or asset tracking systems.
- Liaise with logistics teams to ensure timely delivery and setup of IT equipment.
- Escalate complex issues to senior team members or other IT support channels as needed.
Requirements:
- Basic understanding of IT and mobile technologies (iOS in particular).
- Comfortable with iPhone usage, settings, and basic troubleshooting.
- Proficient in Microsoft Excel and able to work with asset tracking or inventory tools.
- Strong communication and interpersonal skills; able to deal with users at all levels.
- Excellent organisational and time management skills.
- A proactive, problem-solving attitude and eagerness to learn.
- Previous experience in a customer-facing role is an advantage, but not essential.
So, are you ready to join our team?
It's important to remember, emagine is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for our customers.
Opportunity type:
Contract (to year end initially), Onsite, Cork
Desktop Support Analyst
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Overview
Join Quest Software as a Desktop Support Analyst, where you'll provide hands-on technical support to ensure smooth day-to-day operations for our teams. This role is perfect for a proactive problem-solver with strong troubleshooting skills, offering the chance to work with a wide range of hardware, software, and IT systems in a dynamic, global tech environment.
Responsibilities
- Image, install, configure, and deploy PCs for new employees (Windows 11 OS)
- Assist employees with moving their IT equipment during department and office moves
- Assist employees with configuration and setup on mobile devices
- Troubleshoot and resolve calls / emails from employees who are having issues including unable to login, unable to access the internet, unable to access corporate wireless, unable to VPN, and similar
- Primary responsibility for the local office from an IT perspective
- Perform basic windows administration such as password resets and file and folder administration
- Track incidents, requests and problems in an IT Service Management tool and track inventory deployments in an Asset Management tool
- Job requires the ability to lift, move and relocate equipment, monitors, and peripherals that may weigh up to 20kg each
- Provide primary IT support to internal company employees
- Responsible for on-site and remote troubleshooting, repair, configuration and deployment of PC's (mostly windows based with a few Apple related), printers, and mobile devices
- Handle support related issues with Internet browsers, wireless connectivity, enterprise applications and other similar items experienced in a corporate environment
Qualifications
- 3 years minimum experience working in a Windows based corporate environment, troubleshooting, diagnosing and resolving hardware issues with PC's and mobile devices
- 3 years minimum experience troubleshooting, diagnosing, and resolving client network, connectivity, wireless and VPN issues in an enterprise environment
- 3 years in a customer support role
- 3+ years of PC desktop support experience
- Requires a strong customer focus and excellent analytical, problem solving, oral, telephone, and written communication skills
- Must be extremely organized and able to work without direct supervision
Company Overview
Quest Software builds the foundation for enterprise AI with solutions in
data governance, cybersecurity, and platform modernization
. More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.
Why Quest
At Quest, Your Work Makes An Impact. You'll Help Organizations Get AI-ready While Building Your Career With a Global Team Of Innovators. We Offer
- Competitive pay, annual bonuses, and top-performer recognition.
- Comprehensive health, family, and retirement benefits.
- Flexible work options, generous PTO, and wellness programs.
- Professional growth through learning platforms, mentorship, and leadership programs.
- Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.
IT Support Analyst
Posted today
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IT Support Analyst, Contract, Cork
Onsite 5 days in Cork city
Overview:
The successful candidate will provide technical assistance to computer users by answering questions or resolving computer problems in person, via telephone, or electronically. Support includes assistance with computer hardware and software, such as printing, installation, word processing, email, and operating systems.
Key Responsibilities
- Support troubleshooting efforts to identify routine and moderately complex problems.
- Follow standard operating procedures.
- Seek learning opportunities and feedback to increase knowledge and skills using internal and external training resources.
- Provide first or second-level support to resolve issues with products, applications, and devices.
- Communicate with the project lead via email and direct conversation to provide project status updates and report obstacles.
- Document incident details, service request status, and resolutions; follow escalation procedures as required.
- Support efforts to meet key performance indicators (e.g., performance, availability, capacity).
- Value and understand contributions from individuals of diverse backgrounds, locations, and cultures.
- Complete moderate technical tasks assigned by senior personnel.
- Follow procedures for incident escalation and notification to appropriate resources.
- Resolve routine problems and attempt to resolve complex issues independently.
- Review and apply information related to new support procedures, installation, or configuration.
- Adapt to moderate changes and setbacks while maintaining deadlines under pressure.
- Contribute to the knowledge repository for routine and moderately complex technical support topics.
Key Skills
- Analytical Skills:
Ability to collect, integrate, and interpret information to identify key trends and patterns. - Escalation Management:
Knowledge of procedures for timely and appropriate incident escalation. - Customer Focus:
Ability to identify and address key customer needs, maintaining a client-first approach. - IT Expertise:
Basic understanding of major operating systems, enterprise software, hardware, and middleware. - Software Knowledge:
Ability to troubleshoot basic issues with operating systems (Windows, macOS, Linux) and enterprise applications (e.g., Java). - Taking Initiative:
Proactive attitude toward work tasks, making decisions in the company's best interest and driving results. - Technical Troubleshooting:
Understanding of systematic problem-solving methods for hardware, software, and operational issues. - Workstation Hardware:
Experience installing, configuring, and maintaining PC/workstation hardware, printers, phones, and mobile devices. - Workstation Software:
Strong understanding of Windows and macOS, with advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel) and the ability to troubleshoot software issues.
Qualifications & Experience
- High School Diploma or equivalent.
- 1+ years' experience in IT or Engineering Support (including operating system or software troubleshooting such as root cause analysis and debugging).
- Bachelor's degree in an IT-relevant field (preferred).
- Physical Requirements:
- Frequent movement between offices and buildings (up to 2 miles).
- Transport and installation of equipment up to 40 lbs.
- Tasks may require standing or sitting for extended periods.
- Use of computers and test equipment for 6+ hours per day.
- Continuous communication with colleagues, customers, and vendors both in-person and remotely.
About Berkley Business & Technology
Berkley Business & Technology is a specialist consultancy recruiting professionals for organizations throughout Ireland, the UK, and Europe.
For more information, visit
Contact:
If you would like to discuss this vacancy further or explore your career options in confidence, please send your profile to
-
.
Application Support Analyst
Posted today
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Application Support Analyst – Front Office / Trading Floor
Contract, Dublin
Min. 12 month contract.
We're hiring an Application Support Analyst to join a fast-paced front-office environment in Dublin.
You'll be the go-to person keeping trading systems running smoothly — supporting traders, resolving issues, and ensuring the desk can operate without disruption.
This isn't a pure desktop role — it's a mix of application and front-office support, working closely with trading, risk, and technology teams.
What you'll be doing
- Provide day-to-day support for front-office applications and trading tools.
- Troubleshoot issues in real time and liaise with traders, IT, and infrastructure teams.
- Assist with incident management, ticketing, and basic Excel-based analysis.
- Ensure systems, pricing tools, and feeds are stable and responsive.
What we're looking for
- 4–10 years' experience in application or trading floor support within a bank or financial institution.
- Comfortable in a front-office or high-pressure trading environment.
- Good Excel skills; VBA or Python exposure is a plus.
- Strong communicator — able to speak directly with traders and manage expectations.
- Based in Dublin, able to work on-site (start by 8:20 a.m.).
Contract Details
- Day rate:
€500–€600/day (depending on experience) - On-site:
Dublin - Initial term
6–12 months - Start date:
ASAP
If you've supported a trading or risk desk before and enjoy solving problems in real time, this is a great opportunity to work at the sharp end of market technology.
IT Support Analyst
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IT Support Analyst
Dublin, -, Ireland
New
Digital Technology
Corporate Services
DUB000R9
Joining Arup
Arup's purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.
We're looking for an IT support analyst to be the front-door to technology services to the rest of the organisation. You will help to increase business productivity by taking a customer-focused, proactive and collaborative approach to anticipating and resolving technology issues. You will provide support and technical expertise to a range of issues relating to hardware, software, peripherals and projects.
Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it
The Opportunity
At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.
- Working under the guidance of the local service lead, you will be part of a larger team that provides customer-focused digital services to Arup globally. This is a full-time, level 2 support role in a typical IT support infrastructure, with a business-focused mindset.
- We provide opportunities for all our people to develop their skills, along with challenging and innovative work in an environment that allows individuals to flourish. We believe in continuous learning; providing a culture that is naturally curious and always stimulating. One that promotes self-discovery and allows people time to be creative.
- Acting as client liaison for all Digital Technology-related requests from staff, being first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cyber security, etc.), engaging and escalating to other Digital Technology teams as needed.
- Providing value-added services to the business, working together with the leadership team to drive technology and help transform business activities.
- Configuring, deploying, maintaining, troubleshooting and supporting workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment.
- Solving problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.), determining the source of problems and classifying their level, priority and nature. When appropriate, escalating or routing them to the appropriate team.
- Managing service tickets, documenting procedures and best practices, adhering to ITIL policies, supporting software asset management, and contributing to a collaborative and inclusive team environment by sharing knowledge and promoting best technology practices.
- Helping the software asset management team to maintain applications (license management and version control)
- Helping with communications and training around technical change
- Playing an active part in our team: helping to build an inclusive environment, sharing your knowledge and promoting best technology practices with colleagues
- Working under minimal direct guidance within a defined area of responsibility
- Represent your team or group at external meetings. The role may be involved in developing events, activities and internal projects of some complexity.
Did you know: Our Digital Technology team are proud prior winners of the IT Team of the Year at the Chartered Institute of IT's UK IT Industry Awards.
Is this role right for you?
- Recognised relevant tertiary qualifications in technical certification in Information Technology or similar area.
- Significant experience working in a regional or global organisation providing desktop support services in a Microsoft environment.
- Proficiency in personal computing (HP, Mac, etc). Mobile computing (iPhone, iPad, Samsung etc. depending on office or regional policy). Microsoft Windows Operating System, Mac OS (limited). Microsoft 365 and associated services (i.e. OneDrive for Business, MS Teams, etc.) Cloud based solutions (Azure, AWS, etc.). Video conferencing hardware/software based on global standards. Office printers and copiers (these vary depending on office or regional policy).
- Relevant experience in ServiceNow or similar IT service management systems. Some experience working in a professional services organisation. Strong technical aptitude and a desire to learn, you should have a proven track record of developing your technical knowledge and applying new skills in a high paced environment. Familiarity with technical software solutions from Autodesk, Bentley, Trimble, etc. Familiarity with software solutions from Adobe, Bluebeam, Cisco, Symantec, etc.
- Technical certification in Information Technology is desirable.
What we offer you
At Arup, we care about each member's success, so we can grow together.
Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.
- We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup's legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.
- We care about you and want you to perform at your best, which is why we offer one of the most competitive benefits packages in our sector.
- As a member organisation, everyone shares in our success through a global profit share scheme (payments are dependent on the firm's financial performance).
- We also provide private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you'll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.
Different people, shared values
Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.
Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at Careers - Your Life at Arup.
We are committed to making our recruitment process and workplaces accessible to all candidates. Let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.
Our Application Process
To understand what to expect next, please visit our Careers page Our aim is to make this process as streamlined and easy as possible for our applicants.
Stay safe online - Arup will never ask for payment or your bank details as part of our recruitment process.
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Application Support Analyst
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Job Description:
Our client, a financial services company, is seeking an Application Support Analyst to deliver ongoing technical support for bespoke internal applications built on Microsoft SQL Server. This permanent role offers the opportunity to contribute to core system enhancements while ensuring optimal application performance and user support.
Job Responsibilities
- Deliver advanced support for internal business-critical applications, diagnosing and resolving escalated technical issues.
- Analyse data and application behaviour to identify root causes and performance inefficiencies.
- Write and optimise SQL queries and stored procedures to ensure system integrity and resolve issues.
- Collaborate with software development teams to test and implement new system features and upgrades.
- Participate in deployments, configuration changes, and release management activities.
- Maintain comprehensive technical documentation and contribute to internal knowledge bases.
- Work closely with business stakeholders to translate functional requirements into technical improvements.
- Escalate complex issues requiring development-level changes.
- Mentor junior members of the IT support team.
Experience Required
- Minimum 5 years of experience in application support or software maintenance within a regulated or business-critical environment.
- Proficient in Microsoft SQL Server, including T-SQL, stored procedures, data analysis, and familiarity with SSIS.
- Strong analytical and problem-solving skills with a detail-oriented approach.
- Proven ability to work cross-functionally between technical and non-technical teams.
- Background in financial services or similar highly regulated industries is preferred.
Desirable Skills
- Experience supporting pension, financial, or insurance administration systems.
- Familiarity with data reporting tools such as SSRS, Power BI, or advanced Excel functions.
- Knowledge of ITIL frameworks and incident management practices.
- Exposure to .NET or modern development frameworks is beneficial.
Educational Requirements
- A third-level qualification (Bachelor's degree or diploma) in Computer Science, Information Systems, or a related discipline, or equivalent industry experience.
How to Apply
To apply for this role, please submit your updated CV. If your skills and experience match the job requirements, you will be contacted to discuss your application in detail.
Infrastructure Support Analyst
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About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Role/Department:
Based in Dublin and supporting the wider EMEA region, this graduate/early careers role involves providing local infrastructure support and collaborating across global project initiatives including global initiatives to deliver high-level assistance to Northern Trust executives and clients.
The key responsibilities of the role include:
Provide 24/7 local Infrastructure support in our Dublin office and across other remote EMEA sites.
Run and deliver infrastructure projects, including representation of EMEA on wider Global initiatives.
Provide white glove support to EMEA Executives and Clients.
Monitor and enhance the Technology environment in line with Northern Trusts strategic vision.
Develop relationships with key suppliers, business partners and peers within Northern Trust.
Management of our Audio Visual meeting room environment.
Manage stock levels and lifecycle of EUC hardware.
Skills/Qualifications:
The successful candidate will benefit from having:
Analytical, problem solving, and strong interpersonal skills are required.
Excellent oral and written communication skills are key.
Project management skills.
Knowledge of Microsoft Azure and 0365 environments.
Highly flexible and adaptable to change
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at
.
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Project Support Analyst
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My Dublin based client is recruiting for a Project Support Analyst / Scheduler this is a 6 month contract role with a view to be extended.
- Schedule Management: Develop, maintain, and update the integrated programme schedule across all workstreams, ensuring alignment with overall delivery timelines.
- Consolidation of Plans: Collect and integrate individual project manager schedules into a unified view within MS Project/Smartsheet to provide clear oversight of programme progress.
- Tracking & Monitoring: Proactively track dependencies, milestones, and the critical path across Build, Test, Cutover, and Run phases, highlighting risks or delays that may impact delivery.
- Risk & Issue Support: Assist in the management of RAID logs (Risks, Assumptions, Issues, and Dependencies), ensuring accurate capture, monitoring, and reporting to stakeholders.
- Reporting & Governance: Prepare and support the production of status reports, governance packs, and other key programme documentation to enable informed decision-making.
- Project Administration: Provide end-to-end project administration support, including meeting coordination, preparation of minutes, follow-up on actions, and document control to maintain accurate records.
HOW TO APPLY:
To apply for this role, please submit your updated CV. If your skills and experience match job requirements, you will be contacted to discuss your application in detail.
SIMILAR ROLES OPEN:
As a specialized recruitment agency, we also have several other permanent and contract roles available. Visit our website for more information or explore additional opportunities.