397 Support Engineer jobs in Ireland

Job Summary

If you love working with technology and like the variety of supporting customers, and troubleshooting technical scenarios this might be the job for you. This role will play a vital part in in providing front line telephone, remote & on site support to our contracted customers with a major focus on operational security.

This is blended position (home & office) based in Dublin 15.

Responsibilities

 To resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operations of our systems at customer sites and in the cloud.

To ensure all issues are logged, tracked and resolved on our help desk system

o keep the customer informed at all times of the status of their issue(s) until resolution

o carry out on site work where required.

o identify sales opportunities which are outside of the customer's support agreement and follow up sales to get quotation to customer

o highlight high priority issues where assistance from the other departments are required to get the issues resolved

o keep informed of new changes / defects that have been made to the systems

o cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested

roduction and submission of documentation in line with company procedures and submitted in a timely manner.

imesheet completion in line with company procedures.

Knowledge and Experience

xcellent customer service and customer facing skills to work alongside customers on and off site. Proficient in Microsoft Word, Excel.

ood verbal and written communication skills.

nowledge of Microsoft 365 & Microsoft Azure.

een interest in all things IT related.

Applicants must include a cover letter specific to this position to be considered.

Job Type: Full-time

Pay: €36,000.00-€40,000.00 per year

Benefits:

• On-site parking
• Private medical insurance
• Work from home

Ability to commute/relocate:

• Mulhuddart, Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (required)

Experience:

• Help Desk / Tech Support: 2 years (required)

Language:

• English (required)

Licence/Certification:

• FULL IRISH / UK / European Driving Licence (required)

Work authorisation:

• Ireland (required)

Work Location: Hybrid remote in Mulhuddart, Dublin, CO. Dublin

Our client is looking for a Customer Support Engineer. The role involves providing advanced technical support for Electronic Point of Sale (EPOS) systems, ensuring seamless operation for clients across retail, hospitality, tourism sectors. The ideal candidate will have a customer-first mindset and be the
go-to expert
for solving complicated problems with
EPOS systems

The person will help make sure everything works smoothly when customers are paying, and when something breaks or stops working, they step in to fix it—fast and properly.

Responsibilities:

• Fix tricky tech issues
  with the EPOS software that others couldn't solve.
• Work with systems that handle
  sales, payments, receipts, scanners, and printers
  .
• Help train other support staff and share their know-how.
• Make sure software updates and new installations go smoothly.
• Talk to other tech teams or software companies to fix bugs or make improvements.
• Write guides or documentation to help the team and customers.
• Sometimes travel to customer sites if a problem can't be solved remotely.
• Answer urgent support requests as part of an on-call rotation.

The kind of person who suits this role:

• Has
  lots of experience
  working with EPOS systems.
• Loves solving
  tech puzzles
  and figuring out what went wrong.
• Can explain tech stuff clearly to non-technical people.
• Is calm under pressure and good at handling customers.
• Knows their way around
  databases, Windows servers, and networks
  .

Engineering / Client Support Engineer

Location:
Little Island, Cork

Salary:
€50,000 – €60,000 + Pension + Health Insurance + 23 Days Holiday

We are seeking an
Engineering / Client Support Engineer
to join a leading supplier of process equipment to the pharmaceutical industry. This is a
permanent, office-based role
offering excellent career progression, training, and exposure to some of the world's top pharma and biotech companies.

The Role

• Manage client enquiries from initial request through to delivery of process equipment.
• Interpret client specifications (URS) and recommend suitable technical solutions.
• Prepare RFQs, proposals, and detailed costings.
• Liaise with suppliers and negotiate on pricing and lead times.
• Provide technical support during projects, attend meetings, and document progress.
• Work closely with customers to resolve queries and ensure a high level of service.

What We're Looking For

• Degree or trade qualification in Mechanical, Process, Chemical, or related engineering field.
• Strong understanding of mechanical equipment (valves, pumps, pipework, fittings, etc.).
• Excellent communication and interpersonal skills – able to build strong client relationships.
• Highly organised, detail-oriented, and comfortable with admin/project tools (MS Office, CRM, ERP).
• Previous experience in pharma, biotech, or process industries is an advantage.

This is a fantastic opportunity for an engineer who enjoys a mix of
technical problem-solving and client interaction
, with the chance to build a long-term career in a supportive, well-established team.

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven.

As a Customer Support Engineer at Fivetran, you'll tackle challenging technical problems and collaborate with both internal teams and external customers to achieve exceptional results. Our Customer Support team is dedicated to crafting solutions and delivering outstanding experiences for every customer. You will provide highly technical support to new and existing customers across the globe, ensuring their continued success.

Fivetran Support works closely with our customers' passionate teams to deliver a best-in-class experience. Through a collaborative and comprehensive approach focused on both resolving and preventing future issues, the Customer Support Engineer (CSE) serves as our customer's technical champion within Fivetran.

This is a full-time, hybrid position based out of our Dublin, Ireland office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You'll Use

• Zendesk, Grafana, Github, BuildKite, DBT
• Diverse REST, SOAP and GraphQL APIs
• GCP, AWS, Databricks, Snowflake, Managed Data Lakes Service (GCP, Azure and AWS)
• Java, SQL, Clojure

What You'll Do

• Own and manage customer cases end-to-end, from initial troubleshooting through root cause analysis to full resolution while collaborating with customers and stakeholders to ensure timely outcomes.
• Deliver technical support to Fivetran customers and partners across multiple channels (web, email, virtual meetings, etc.).
• Support customers round the clock in close partnership globally with our APAC and AMER regional support teams
• Investigate incidents using Fivetran connectors, logs, and internal tools to identify and resolve issues within the customer environment
• Closely partner with Fivetran's Engineering and Product teams by submitting well-documented bugs, feature requests and improving product stability.
• Document any known or newly identified solutions in our knowledge base, fostering team-wide expertise and ensuring consistency in support delivery.
• Collaborate with teammates on technical and strategic projects aimed at improving support processes, driving efficiency, and enhancing customer satisfaction.

Skills We're Looking For

• 2 -5 years of experience in a customer support engineering role
• Strong team player with a passion for building a positive culture where we leave our ego at the door with the ability to work in a fast-paced, highly collaborative environment, and function in global arenas
• Strong Customer Advocacy skills with excellent written and verbal communication skills in English to foster collaboration with all stakeholders
• Highly developed, process-oriented skills for troubleshooting, problem-solving, and issue resolution complemented with strong analytical skills and attention to detail
• Proven experience building or troubleshooting diverse APIs
• Basic ability to read and understand Java/ C++ (any programming language) and experience in reading and analyzing Java stack traces and exceptions
• Basic understanding of networking fundamentals and the TCP/IP model
• Solid understanding of data warehousing principles and concepts, with hands-on experience in both SQL and NoSQL databases, including proficiency in basic SQL commands.

(Optional) Bonus Skills

• Expertise in at least one SaaS REST API (prominent ones such as Stripe, Shopify and Meta)

Perks and Benefits

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend

• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

• May vary by country and worker type - please reach out to your recruiter for more information

We're honored to be valued at over $5.6 billion, but more importantly, we're proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Fixed-term contract

Dublin (Hybrid: 3 days onsite, 2 remote)

We are looking for a
Business Support Engineer/API Support Engineer
to join a global technology company's Business Messaging Support team in Dublin. In this role, you'll provide tier 3 technical support to enterprise partners using business messaging APIs, working on low-volume, high-complexity cases that have international impact.

What you will be doing:

• Provide specialised tier 3 technical support for enterprise customers and technology partners
• Become an expert on business messaging platforms and integrations
• Troubleshoot API and backend systems at enterprise scale
• Collaborate with engineering teams across Dublin, California, and Singapore

Ideal candidate looks like:

Must-Have (non-negotiable)

• Degree in Engineering, Computer Science, or related field (or equivalent experience)
• 2+ years programming experience
• 2+ years working with APIs / Business Messaging platforms
• Experience providing
  technical support / troubleshooting
  for enterprise systems
• Hands-on knowledge of
  REST APIs
  and backend integrations

Nice-to-Have:

• Experience with
  enterprise-scale system development
  or integrations
• Familiarity with
  bug management tools
  and web technologies
• Experience with
  Twilio, 360 Dialog, MessageBird
  , or similar platforms
• Background in
  process improvement/change management
• Previous work in
  fast-paced tech or consulting environments

About Nerdio

Nerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation.

Leveraging Nerdio, partners can manage customers' cloud environments through streamlined, multi-tenant, workflow-powered technology that allows them to create and grow cloud-based recurring revenues. Enterprise IT professionals can deliver and maintain a wide range of virtual Windows endpoints across hybrid workforces with ease and fine-tune end-user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics capabilities.

We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

What You'll Do

Our technical team is looking for a client-facing Support Engineer with strong technical and communication skills. You'll dive right in and be an instrumental member of our technical team and will be exposed to the Nerdio platform and our internal and external partners.

Deploy AVD Environments:

• Aid in deploying AVD environments using Nerdio Manager, following established processes and best practices.
• Collaborate with clients and partners to gather requirements, assess infrastructure needs, and execute AVD deployments.

Customer Support:

• Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond.
• Respond to inquiries, resolve issues, and ensure customer satisfaction by delivering timely and effective solutions.

Technical Expertise:

• Demonstrate proficiency in Intune, FSLogix, and Active Directory (AAD, Azure AD DS, AD DS) to address customer needs.
• Utilize excellent troubleshooting skills to identify and resolve technical issues, ensuring the smooth operation of AVD environments.

Collaboration and Communication:

• Collaborate with cross-functional teams, including internal and external partners, to ensure successful AVD deployments and support.
• Conduct technical product demos and provide guidance to customers on the usage and capabilities of AVD.

Qualifications and Experience

• 3+ years of experience in technical support or a related field.
• Experience with virtualization technologies, preferably Azure Virtual Desktop is essential.
• Familiarity with cloud computing platforms, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).
• Knowledge of networking concepts, including TCP/IP, DNS, and firewalls.
• Experience with operating systems, such as Windows Server and Linux distributions.
• Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues
• Excellent customer service skills, with the ability to effectively communicate technical information to non-technical users.
• Strong documentation skills to record and track support cases, solutions, and best practices.

Preferred Experience

• Previous experience in providing support for cloud-based services or SaaS (Software as a Service) products.
• Knowledge of Active Directory, Group Policy, and identity management concepts.
• Experience with ticketing systems, such as JIRA or ServiceNow.
• Understanding of ITIL (Information Technology Infrastructure Library) framework and best practices.
• Certification in relevant technologies, such as Microsoft Azure certifications (e.g., Azure Administrator, Azure Solutions Architect) or ITIL certifications

Expected Hours of Work

• This is a full time position with flexibility required to accommodate business needs. You will therefore be expected to cover a weekend shift to support customers outside of standard hours.

Benefits and Incentives

• Competitive Base + Bonus Plan
• Stock Options
• Health and Welfare Plans*
• Life and Disability Plans*
• Retirement Plan*
• Unlimited Flexible Paid Time Off.including your birthday off
• Collaborative Team Culture
• Benefits for international employees, outside the US, vary by country.

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this role is:

60, ,000 USD per year(Remote (United Kingdom))

60, ,000 USD per year(Remote (Ireland))

We are looking for a
Support Engineer with strong pharma domain experience
to provide technical support, troubleshoot issues, and ensure smooth operation of IT systems within regulated environments. The role involves working closely with R&D, QA, and manufacturing teams to maintain compliance and deliver high-quality support.

Key Responsibilities:

• Provide L1/L2 IT support across pharma applications, lab systems, and devices.
• Troubleshoot incidents, perform root cause analysis, and escalate where required.
• Ensure systems adhere to GxP, FDA, and other regulatory guidelines.
• Collaborate with cross-functional pharma/IT teams to resolve technical issues.
• Document procedures, support logs, and compliance reports.

Must Have Skills:

• Pharma/Healthcare domain Experience
• Hands-on experience in IT support (Windows, O365, Networking, Ticketing tools).
• Knowledge of lab systems (e.g., LIMS, CDS) is a strong plus.
• Strong problem-solving and communication skills.

24x7 Support Engineer

On site Dublin 4

***Shift based*** – 12 hrs shift pattern (08:00 to 20:00 hrs / 20:00 to 08:00 hrs).

The 12-hour shift pattern consists of two rotations: 08:00 to 20:00 hrs (day shift) and 20:00 to 08:00 hrs (night shift). Shifts are organized in a cycle of four consecutive working days followed by four consecutive days off. For example, 4 days on day shift, followed by 4 days off and 4 days night shift on the next rotation.

**Working hour week is 48 hours, therefore unfortunately we cannot accept Stamp1g applications**

Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion organization you will work directly on a client site (Dublin 4) working closely with the in-house team to provide the best possible technical service and customer experience that the client requires. As an organization we offer all our employees' access to an online training platform, career progression and a supportive environment. The team is comprised of 4 service desk engineers.

What will you be doing:

• Acknowledge and respond to event notification
• Work within predefined SLA for event resolution.
• The 24x7 Service Desk will proactively respond and resolve to as many events as possible
• The 24x7 Service Desk will escalate events as required to level 3 team members to resolve events as required. The level 3 team members are based off site.
• Log all events in the incident record system
• Log a ticket in the service management tool; and
• Triage the incident, recording key information in the service management tool.
• The 24x7 Service Desk will escalate to additional support (for example On-Call) as required.
• Update Incident management log for future recurrence
• Access management – password resets, provision of one-time passwords, etc.
• Routine checks, tasks and Preventative Maintenance (Health checks, audits, backup management, systems management)
• Ensure compliance with all Auxilion and client policies and procedures – e.g. security policy etc.

What experience will you have:

• 1 to 2 years' experience supporting and administering enterprise monitoring tools and solutions in a critical service environment.
• 1 to 2 years' experience supporting and administering in a range of the following:
• Excellent knowledge of desktop, laptop and mobile device hardware and Microsoft OS products including Windows 10, and MS Office2016, Office 365
• Video conferencing support
• Good communication and teamwork skills and interpersonal skills are key
• Third level qualification would be desirable but not essential
• Commitment to learning and development of creative support solutions.
• Process focused
• Customer Orientated
• Good communication and teamwork skills and interpersonal skills are key.

Job Introduction

Helpdesk Administrator

Location: Dublin 7

Salary: €36,000

Contract Type: Permanent, Full-time

About the Role

We're looking for a proactive and professional Helpdesk Administrator to join our Administration team. You'll be the first point of contact for facilities management requests, supporting both our on-site teams and clients. This is a key role where excellent communication, organisation, and customer service skills are essential.

What You'll Do

• Act as the first point of contact for facilities helpdesk queries.
• Log, update, and close requests on our helpdesk system (CMMS).
• Liaise with on-site FM, caretakers, and cleaning staff to ensure swift resolution of issues.
• Manage work orders in line with contractual KPIs and SLAs.
• Analyse reports and ensure requests are progressed on time.
• Support monthly reporting, invoicing, payroll, and accounts administration.
• Raise purchase orders and process supplier queries.
• Assist with audits, meetings, and contract administration.
• Provide general office and admin support as required.

What We're Looking For

• Strong administration and customer service experience.
• Proficient in Microsoft Office (Excel – advanced, Word, Outlook).
• Previous experience in a similar helpdesk or office administration role.
• Excellent communication skills and strong attention to detail.
• Ability to prioritise, make decisions, and work well under pressure.
• Confident in bookkeeping, accounts processing, and reporting.
• A self-motivated, enthusiastic, and professional approach.

Why Join Us?

• Be part of a supportive and collaborative administration team.
• Varied role with opportunities to learn and develop new skills.
• A chance to play an important role in delivering high-quality facilities management services.