298 Support Manager jobs in Ireland

C&F Quadrant is growing, and we're looking for a skilled
Technical Support Manager
to join our team, delivering exceptional technical expertise across our portfolio of leading commercial heating brands.

About the Role

As Technical Support Manager, you'll be a key player in supporting our internal and external sales teams, collaborating with renowned brand owners, valued clients, and key stakeholders. Your deep technical expertise will drive outstanding client service and uphold the highest technical standards across the organization.

Key Responsibilities

• Provide expert technical support for a diverse range of commercial heating products.
• Collaborate with sales teams to support business growth and success.
• Act as the primary technical liaison with brand owners and clients.
• Build and maintain strong relationships with stakeholders to ensure top-tier service delivery.

What We're Looking For

• Extensive experience with HVAC systems, particularly commercial heat pumps and chillers.
• Strong communication and problem-solving skills.
• Proven track record of delivering exceptional client and technical support.
• Ability to work effectively with both internal teams and external partners.

What We Offer

• Competitive remuneration package.
• Opportunity to work with a trusted leader in the HVAC industry.
• A collaborative, supportive, and dynamic team environment.

Ready to advance your career in a pivotal technical role? Join us and make an impact

To Apply

• Contact Chris Satell
  at
  
  for more details.

Sustainability that means business

Who we are:

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do:

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

The position of Technical Support Manager for AMCS Transport Technology centres on leading a team that provides technical support for cloud-based solutions used in waste management and route optimization. This role is based at the Limerick headquarters and involves ensuring high-quality service delivery aligned with business goals and service level agreements.

Job Responsibilities

The Technical Support Manager is tasked with leading the platform and technical support teams, including training and mentoring staff. Key responsibilities include:

• Assigning and prioritizing support tickets based on urgency and business impact.
• Ensuring cases meet quality standards and adhere to Service Level Agreements.
• Monitoring compliance with global Key Performance Indicators (KPIs) for the platform product.
• Driving technical excellence and expertise within the team.
• Collaborating with Product, Development, and DevOps teams to implement improvements.
• Managing support metrics, best practices, and knowledge-based content to deliver exceptional support.
• Taking ownership of customer issues and ensuring their resolution.
• Optimizing processes in coordination with other departments and continuously improving using lean methodologies .

Candidate Profile

The ideal candidate should hold a degree in business or an IT-related discipline and have experience with Windows-based and mobile applications. Important personal attributes include being proactive, positive, and a self-starter with a passion for process improvement. The candidate must be dedicated to achieving customers' business goals and capable of prioritizing customer needs while escalating issues appropriately.

Additional qualifications and skills include:

• Ability to work independently and collaboratively within a team.
• Excellent oral and written communication skills tailored to both technical and non-technical audiences.
• Strong interpersonal skills for managing relationships at all organizational levels internally and externally.
• Capability to communicate complex issues effectively and adapt messages for different audiences.
• Experience in the waste management industry is considered an advantage .

This summary encapsulates the core responsibilities and candidate requirements for the Technical Support Manager role within AMCS Transport Technology, emphasizing leadership, technical expertise, customer focus, and continuous improvement in support services.

My client based in Ireland are currently looking for a highly skilled
Technical Support Manager
to lead and inspire a global IT support team, driving service excellence across multiple regions.

This fully remote position requires you to be based in Ireland, with responsibility for overseeing worldwide IT systems, guiding cross-functional collaboration, and ensuring employees have the technology and support they need to succeed.

Key Responsibilities

• Lead, mentor, and develop a distributed IT support team across Ireland, Malaysia (Kuala Lumpur), India (Gurgaon), Japan, and the United States.
• Drive customer service excellence, fostering a culture of proactive, high-quality user support.
• Oversee and optimize global IT infrastructure, ensuring security, reliability, and performance.
• Provide expert
  Office 365
  support and training, including onboarding, system development, and troubleshooting.
• Communicate effectively with the wider business through project updates, technical documentation, and escalation management.
• Manage IT budgets, including planning and oversight of operational and capital expenditures.
• Champion innovation and help employees maximize the value of available technology resources.
• Collaborate with business leaders to assess requirements and deliver tailored technical solutions.
• Strengthen global collaboration by introducing tools, training, and processes that enhance cross-regional teamwork.

Required Qualifications & Skills

• Bachelor's degree in
  Computer Science
  ,
  Information Systems
  , or a related field (or equivalent experience).
• Microsoft Certified Desktop Support Technician (MCDST) or higher-level Microsoft certification preferred.
• Strong customer service mindset with excellent written and verbal communication skills.
• Professional, calm, and solutions-oriented approach when handling complex challenges.
• Advanced knowledge of
  Windows 7, 8.1, 10
  , and
  Microsoft Office
  .
• Proven expertise in technical troubleshooting, installation, and system maintenance.
• Track record of successfully leading large, global, cross-functional teams on project-driven initiatives.
• Outstanding organizational and multitasking skills, with the ability to balance multiple priorities while delivering consistent support.

Technical Support Manager

Location:
Fully Remote (Ireland-based)

Salary:
€70,000 – €85,000 per year

Benefits:
Pension, healthcare, and life cover included

Role Overview

We are seeking an experienced
Technical Support Manager
to lead a global IT support team and drive service excellence across multiple regions. This role is fully remote but requires you to be based in Ireland. You will oversee worldwide computing systems, coordinate cross-functional teams, and ensure employees have the tools and support needed to succeed.

Key Responsibilities

• Manage and guide a distributed IT support team located in Ireland, Kuala Lumpur, Malaysia, Gurgaon (India), Japan, and the United States.
• Inspire teams to improve customer service and deliver exceptional user support.
• Oversee global computing infrastructure, ensuring systems are secure, updated, and optimized.
• Provide Office 365 support and training across departments, including onboarding, development, and troubleshooting.
• Deliver clear communication to the wider business, including project updates, documentation, and escalation handling.
• Take ownership of IT budgets, including planning and management of operational and capital expenses.
• Encourage innovation and support employees in maximizing their technology resources.
• Partner with department leaders to assess technical requirements and implement tailored solutions.
• Foster global collaboration by introducing tools, training, and processes that strengthen cross-regional teamwork.

Required Qualifications & Skills

• Bachelor's degree in Computer Science, Information Systems, or equivalent.
• Microsoft Certified Desktop Support Technician (MCDST) or higher Microsoft certification preferred.
• Strong customer service orientation, with the ability to communicate effectively in both written and verbal formats.
• Professional, calm, and solution-focused when handling complex or difficult situations.
• Advanced knowledge of Windows 7, 8.1, 10, and Microsoft Office.
• Proven experience in technical troubleshooting, installation, and system maintenance.
• Demonstrated success in leading large, global, cross-functional teams on project-driven initiatives.
• Exceptional organizational and multitasking skills, capable of managing multiple projects and delivering ongoing support.

About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

Job Summary
The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products. This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues. The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management, Engineering, Support Account Managers and Sales in order to drive operational excellence within support.

Key Responsibilities

A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for

• Resolving customer problems that come in via the telephone, the web, chat or AutoSuppor
• Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
• Creating new knowledgebase articles to capture new learnings for reuse throughout the center.
• Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
• Responding to situations where NetApp product support has been unable to solve customer's technical issues.
• Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs

Job Requirements

• Excellent written and verbal communication skills.
• Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations.
• A clear understanding of the product development cycle, technical requirements and project management.
• Experience and understanding of Storage Hardware, Software, Cloud and Virtualization technology
• A strong understanding of concepts related to computer architecture through implementation.
• A demonstrated ability to function successfully as a leader.
• Responsibility & Interaction
• This position is responsible for managing many tasks within a large group or department.
• Align local targets to business goals
• The potential impact of decisions made by this individual will be mostly operational.
• This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.
• This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.
• Utilizes people skills and available manager tools to positively impact the development of your team within their role and career.
• This individual must demonstrate favorable results through providing leadership to function.

Related Experience Desire

• A minimum of 1 to 5 years of experience as a people leader is required.
• Demonstrated ability to manage multiple projects is required.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

Job Introduction

Helpdesk Administrator

Location: Dublin 7

Salary: €36,000

Contract Type: Permanent, Full-time

About the Role

We're looking for a proactive and professional Helpdesk Administrator to join our Administration team. You'll be the first point of contact for facilities management requests, supporting both our on-site teams and clients. This is a key role where excellent communication, organisation, and customer service skills are essential.

What You'll Do

• Act as the first point of contact for facilities helpdesk queries.
• Log, update, and close requests on our helpdesk system (CMMS).
• Liaise with on-site FM, caretakers, and cleaning staff to ensure swift resolution of issues.
• Manage work orders in line with contractual KPIs and SLAs.
• Analyse reports and ensure requests are progressed on time.
• Support monthly reporting, invoicing, payroll, and accounts administration.
• Raise purchase orders and process supplier queries.
• Assist with audits, meetings, and contract administration.
• Provide general office and admin support as required.

What We're Looking For

• Strong administration and customer service experience.
• Proficient in Microsoft Office (Excel – advanced, Word, Outlook).
• Previous experience in a similar helpdesk or office administration role.
• Excellent communication skills and strong attention to detail.
• Ability to prioritise, make decisions, and work well under pressure.
• Confident in bookkeeping, accounts processing, and reporting.
• A self-motivated, enthusiastic, and professional approach.

Why Join Us?

• Be part of a supportive and collaborative administration team.
• Varied role with opportunities to learn and develop new skills.
• A chance to play an important role in delivering high-quality facilities management services.

A to Z Computers
are seeking a motivated
Level 1 Helpdesk Technician
to join our growing team in Kilkenny.

This role is ideal for someone with a solid foundation in IT support who wants to develop further within a busy MSP environment. You'll be the first point of contact for clients, handling a wide variety of issues while learning from an experienced support team.

Key Responsibilities:

• Provide first-line technical support via phone, email, and remote tools.
• Troubleshoot hardware, software, and operating system issues (Windows 10/11).
• Support and administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
• Log, track, and resolve support tickets in our PSA system.
• Document fixes and procedures in our documentation system (IT Glue).
• Assist with user setups, PC/Laptop installations, and general IT administration.
• Deliver excellent customer service and clear communication to clients daily.

Skills & Experience:

• Essential
  :
• Strong knowledge of Microsoft 365.
• Hardware, software, and OS troubleshooting skills.
• Excellent communication and customer service focus.
• Fluent in written and spoken English.
• Desirable
  :
• Familiarity with PSA/ticketing platforms (Autotask, ConnectWise Manage, Halo, or similar).
• Experience with documentation systems (e.g. IT Glue).
• Previous MSP/helpdesk experience.
• Enthusiasm and willingness to learn and grow in the role are just as important as experience.

What We Offer:

• Full-time, permanent role based in Kilkenny.
• A varied client base and exposure to a wide range of technologies.
• Ongoing training and career development within a supportive team.
• Opportunity to progress within a dynamic MSP environment.

Job Description:

Our client, an SME based in South Dublin, is seeking a Helpdesk Supervisor to lead a small team of support engineers, ensuring the effective handling of IT incidents and service requests in a fast-paced environment.

Job Responsibilities

• Supervise a team of 2–3 Helpdesk Engineers, providing guidance and escalation support.
• Oversee the daily operations of the IT helpdesk, ensuring tickets are responded to and resolved within agreed timeframes.
• Manage ticketing system workflows, ensuring all incidents and requests are tracked accurately.
• Act as a key escalation point for technical issues and complex support cases.
• Ensure adherence to incident response protocols and service delivery standards.
• Monitor team performance and support professional development.
• Contribute to improving helpdesk processes and documentation.
• Collaborate with wider IT teams to ensure seamless service delivery.

Experience Required

• Minimum 4 years of IT support experience with at least 1 year in a supervisory or lead role.
• Strong experience in managing helpdesk ticketing systems and incident response.
• Proven ability to lead and develop small teams in a support environment.
• Excellent problem-solving and communication skills.

Desirable Skills

• Familiarity with ITIL or similar service management frameworks.
• Hands-on experience with remote desktop tools and Active Directory.
• Exposure to on-prem and cloud-based IT environments.
• Experience with metrics tracking and reporting for helpdesk operations.

Educational Requirements

• Third-level degree in Information Technology, Computer Science, or a related discipline.

Working Hours & Benefits

• Monday to Friday schedule with standard business hours.
• Hybrid working options available.
• Competitive salary and benefits package.

HOW TO APPLY:

If you are interested in this role, please apply for this role with your updated CV

Help Desk Level 1 IT Engineer

Onsite

Kilkenny

€32K -€37K

MPG Recruitment are thrilled to be working with a well established MSP who are seeking a motivated and customer-focused
Level 1 IT Engineer
to join their busy team. This role is primarily onsite, providing first-line technical support and assistance to clients across a variety of industries.

Responsibilities:

• Provide onsite and remote Level 1 support for hardware, software, networking, and end-user issues.
• Log, track, and resolve incidents through the service desk system within agreed SLAs.
• Escalate issues to senior engineers when necessary.
• Deliver excellent customer service, ensuring clear communication with clients at all times.

Requirements:

• Minimum 1 year of IT support experience (MSP experience an advantage).
• IT-related degree or equivalent qualification preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Full, clean driver's licence and access to own car (not essential but beneficial).

This is an exciting role to grow your skills within a well established company. If this is the role for you, please forward your CV to