687 Support Representative jobs in Ireland

Cork, Ireland - Hybrid role (3 days/week in the office)
Schedule: Monday to Friday, 11:00 PM to 8 PM (1h lunch break)
The
Support Specialist
will be responsible for providing technical support for our Tricentis catalog with a concentration in our Tricentis Tosca product.

Responsibilities

• Responsible for the technical analysis and processing of requests from all customer segments.
• Responding to issues, requests and inquiries via self-service cases, live chat, phone and video.
• Identify & organize cases according to priority and escalate cases to engineers when necessary.
• Make suggestions and help improve with internal documentation and knowledge base content.
• Collaborate with customers to deliver a superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.

Qualifications

• Have strong analytical, organizational, written, and verbal communication skills.
• Have a broad spectrum of basic technical knowledge in the areas of databases, programming, network technology.
• Ability to easily familiarize yourself with complex software applications.
• Approach problems in an analytical and solution-oriented manner.
• Proven track record in a strong customer facing support role.
• Previous experience with QA/automation testing tools is a plus (but not required).
• English fluency is mandatory, Spanish is nice to have.

Why Tricentis?
Tricentis Core Values:

At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we'll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.

• Demonstrate Self-Awareness: Own your strengths and limitations.
• Finish What We Start: Do what we say we are going to do.
• Move Fast: Create momentum and efficiency.
• Run Towards Change: Challenge the status quo.
• Serve Our Customers & Communities: Create a positive experience with each interaction.
• Solve Problems Together: We win or lose as one team.
• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

Why You'll Love Working At Tricentis

• Supportive and engaged leadership team.
• Career path and professional & personal development.
• Modern and new office space in the heart of Cork
• Pension plan, Private health insurance and Group Life Insurance
• Enhance statutory Maternity Pay
• 2 paid days Volunteering Leave per year
• And more

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

• Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
• Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

Minimum Qualifications

• High School Diploma or Equivalent
• Typically No Relevant Experience Required

Preferred Qualifications

• Typically Minimum 2 Years Relevant Exp
• Previous customer service experience

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
• Computer Skills - Basic computer skills
• Industry Knowledge - Ability to develop basic payments industry knowledge
• Research - Basic ability to research issues and resolve customer inquiries

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact

Summary
Description
Summary of This Role
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

What Part Will You Play?

• Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
• Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

What Are We Looking For in This Role?
Minimum Qualifications

• High School Diploma or Equivalent
• Typically No Relevant Experience Required

Preferred Qualifications

• Typically Minimum 2 Years Relevant Exp
• Previous customer service experience

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
• Computer Skills - Basic computer skills
• Industry Knowledge - Ability to develop basic payments industry knowledge
• Research - Basic ability to research issues and resolve customer inquiries

Circit is a fast-growing SaaS company on a mission to make business verifiable in real time. Our platform enables auditors and financial institutions to instantly verify assets and transactions, so they can deliver higher-quality audits, reduce risk, and build greater trust in every business relationship. 

We're used by Big Four firms and global banks, and we're scaling quickly. As part of our Support team, you'll be right at the heart of that mission: helping customers succeed and shaping how we deliver support as we grow.

The Role

We're looking for a Customer Support Agent who will be a trusted expert for our customers. You will guide them with empathy, resolve issues with determination, and make sure their voice is heard across Circit. 

AI can handle routine, straightforward queries. What we need, and what our customers value most, is the human part: someone who can solve complex problems, communicate clearly, build trust, and spot opportunities to improve how we work and what we build. That is where you will make the difference. 

This role is ideal if you are curious about technology, motivated to help people, and eager to build a meaningful career in SaaS. 

What you will do

• Act as the trusted first point of contact across chat, email, and phone, taking ownership of queries through to resolution.

• Troubleshoot and escalate issues where needed, making sure they are followed through until fully resolved.

• Write clear, confident, and empathetic responses that make technical topics simple.

• Learn the Circit platform in depth so you can guide customers with authority.

• Share insights from customer conversations with our Product and Development teams to help shape what we build.

• Create and improve our knowledge base content, workflows, and processes that make support better for everyone.

• Use AI tools effectively to work faster and more efficiently, while focusing your energy on the problems that need human judgement and empathy.

What we are looking for

• Excellent written communication skills. You can explain things clearly and with empathy.

• A positive, resourceful attitude and genuine interest in talking to and helping people.

• Curiosity about technology and eagerness to build a career in the software industry.

• A problem-solving mindset. You enjoy digging into challenges and finding answers.

• 1-2 years experience in a customer-facing role is preferred.

• Bonus: familiarity with tools such as Intercom or HubSpot, or experience creating help content.

How we work (our values in action)

• Experience: We make the journey wonderful. Every interaction should feel clear, helpful, and positive.

• Collaboration: We collaborate as one. When a customer faces an issue, we work seamlessly with teammates across Support, Product, and Development to solve it.

• Impact: We are passionate about impact. Every conversation is a chance to improve the customer's day and influence the future of our product.

• Trust: We are open, trustworthy, and down to earth. We value empathy, accountability, and strong communication in everything we do.

Why join us?

This is a chance to join a high-growth SaaS company at a formative stage and build your career in the SaaS industry while directly shaping how we support customers and grow.

• Competitive salary

• Remote and flexible working

• Friendly, collaborative team culture

• Clear opportunities to learn and grow

• Work that makes a real impact on customers and the future of Circit

About Teckro

We founded Teckro to simplify and modernize clinical trials. In fact, thousands of clinical trial investigators and research site staff rely on Teckro to make the most informed decisions for their patients.

That's where you come in. We're offering you a role with purpose. Your contribution at Teckro will lead to faster, safer and more efficient clinical trials. Quality of life will be improved. In the end, lives will be saved.

Could you be our newest Teckronaut?

What you'll Do:

• Fostering high levels of end user support by live chat/F2F to end users around the globe, being the first line of live support of our end users.
• Oversight of end user queries received by Teckro.
• Oversight of accurate data entry to the Teckro Helpdesk system, reporting and trending analysis training.
• Oversight of End-user support by providing effective resolutions.
• Communicate effectively in written and verbal form with customers and maintenance of accurate records in our system.
• Assist cross functional teams with projects to improve processes across the business.
• Perform data quality review of internal and external reports.
• Review of relevant processes and improvement implementation as appropriate to ensure excellence in delivery.
• Constant communication with the team, delivering appropriate feedback.

The Ideal candidate will have:

• Evidence of effective team communication, coaching and leadership skills.
• Team building skills, able to work with various cultures and backgrounds.
• Ability to work effectively both with a team structure and independently.
• Proven communication skills in a previous client-facing team role.
• Excellent verbal, written and presentation skills
• Ability to prioritize tasks, projects and reporting to cross-functional teams.
• Driven to succeed, eager to improve every day, and work under pressure to tight deadlines.

Qualifications Required:

• +1 year of Customer Support Experience required.
• Minimum 2.2 degree required in Business, Data Analysis or related discipline.
• Experience/qualification in People Management is a plus.
• Experience in healthcare or clinical research is a plus.
• Fluency in any additional language is a plus (Spanish, Italian, Chinese, or Japanese).
  High proficiency in Microsoft Office

Location and Travel: (Limerick)

• Hybrid role - Limerick, Ireland, currently this is set to 2-3 days per week onsite.
• We also offer flexible start/ end times, allowing your schedule to suit your lifestyle
• Note: Regrettably we cannot offer work permit sponsorship for this role to be considered, you must currently be based in Ireland and already hold the necessary legal permissions to work here.

Teckro Benefits:

• 25 days holidays
• Pension
• Healthcare
• Life Insurance
• Share Options
• 50% Maternity leave pay after capped length of service
• Paid Paternity leave scheme
• Bike to Work/ Tax Saver Scheme
• Gym/Wellness Allowance
• Sports and Social Club

We are always looking for amazing people to join our growing team. If you are curious, passionate and motivated, then we want to talk to you

By submitting your application, you agree that Teckro may collect your personal data for recruiting and related purposes. Teckro's Recruitment Privacy Statement explains what personal information Teckro may process, where Teckro may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Teckro's use of your personal information.

Sales Support Representative

Adman Steel Sheds is an Irish Owned company based in Gorey, Co Wexford.

We manufacture, sell & install steel garden sheds, green houses, garages & garden rooms across Ireland.

Adman is undergoing a period of significant growth and are looking to expand our Sales Support Sales Team

We are currently seeking an exceptional person for the position of Sales Support Representative.

What will you be doing?

You will provide information & guidance to help our customers choose the product that best suits their needs, and work as part of a sales team to achieve the company's sales targets.

This is a busy role handling inbound calls and processing a high volume of orders.

What are we looking for?

We have great team and culture. The successful candidate will bring a brilliant attitude to work everyday and be a genuine team player.

You will have the ability to help our customers by delivering consistently high-quality sales support and customer service.

Full training will be provided, and an immediate start is available for the right person.

The successful candidate will have fluent English, excellent communication skills and computer literacy.

Salary & Benefits

This role has a basic salary structure starting at €28,000 with grade progression rising to €7,000 in line with training and upskilling.

This role is fulltime, 5 days per week from Tuesday to Saturday (Saturday 10-4)

Job Types: Full-time, Permanent

Pay: ,000.00 per year

Work Location: In person

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

PURPOSE

The eCommerce Support Representative is a supporting role responsible for helping new and existing customers successfully operate and utilise our payment solutions. As this role reports into our Ecommerce support team there will be elements of support for our array of digital solutions. The role will focus on providing effective and efficient technical onboarding and in-life support to our customers, and supporting our internal business units.

The successful candidate will be passionate about providing customers with exceptional levels of customer service and have a desire to impress. Day to day you will be expected to respond to incoming support tickets in a calm and professional manner, assist new customers with their implementation efforts and handle escalations. You will need to engage with people at all technical levels, both internally and externally, therefore the ability to discuss, and where required simplify, technical information about complex issues, back-end systems and mobile applications is essential.

DUTIES AND RESPONSIBILITIES

• Deliver first-line customer support for our e-commerce gateway and acquiring platforms.
• Manage incoming queries via phone, email, and web chat, providing prompt and professional assistance.
• Assist merchants with onboarding and Day 1 readiness, ensuring they are fully supported from go-live.
• Amend merchant account details and update configuration settings as needed.
• Provide standard reports to merchants, including transaction summaries, fees, and settlement information.
• Troubleshoot common issues and escalate technical or complex cases to second-line teams.
• Track and follow up on open support cases to ensure timely resolution and customer satisfaction.
• Participate in product and platform transitions by supporting merchants through minor migration tasks.
• Monitor live merchant activity post-launch and raise any risks, incidents, or anomalies to the relevant teams.
• Maintain detailed and accurate case logs using internal ticketing systems.
• Collaborate with internal stakeholders (e.g. Product, Operations, Technical Support) to share feedback and ensure alignment.
• Identify trends in queries and contribute to improving internal documentation and knowledge base articles.
• Support continuous improvement by suggesting enhancements to support workflows and customer experience.
• Represent the company in a professional, courteous, and customer-focused manner at all times.

COMPETENCIES (KNOWLEDGE / SKILLS or ABILITIES / BEHAVIOUR)

• A minimum of 1 years experience working in a customer or technical support role is desirable.
• Previous experience of working with payment solutions and technologies.
• Enthusiasm and desire to succeed, we encourage a winning mentality.
• Clear communicator with excellent written, verbal and listening skills.
• Ability to collaborate cross-functionally to understand customer and business requirements.
• Ability to manage multiple projects and customers simultaneously, set priorities and adapt to changing conditions.
• Excellent problem solving and critical thinking skills and able to break down complex problems into manageable components.
• Excellent customer service skills and the ability to maintain and build relationships both internally and externally.

• Proficient with Google (ideally) or Microsoft productivity suites - Docs, Sheets, GMail specifically.

• Identifying and embracing new ideas to enhance our service, products or personnel.

• Be flexible in your approach to the needs of our customers and the business.

QUALIFICATIONS / REQUIREMENTS

• A degree in IT, Computer Science or related discipline is desirable but not essential.
• Understanding of programming languages and real-world applications/services, in particular HTML, XML and CSS would be beneficial for your future development.
• Previous use of Kibana or Grafana would be advantageous.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact

Job Description
What if you could use your people skills to support a product that impacts the way communities' hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, yet it's also one of the world's least digitised and least served industries. That's why we're looking for a talented Bilingual Customer Support Representative (CSR) to join Procore's journey to revolutionise construction. As a CSR, you'll utilise your strong problem-solving and people skills to help save our customers time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelise Procore's platform.

As a member of Procore's CSR team, you'll be provided with the resources to master your craft and clarity of purpose through a shared vision—to improve the lives of everyone in construction. With encouragement from nurturing team leaders, you'll have access to programs and equitable opportunities to help you grow and thrive, both personally and professionally. For strong CSRs, this position is a great launching point to careers on our Custom Solutions, Documentations, Learning & Development teams, and more If you're excited by the opportunity to work with a dynamic, diverse team in a fast-paced, fast-growing environment—Procore is the place for you

This position will report to the Manager of Customer Support and is based in our Dublin office. We provide our customers with 24/7, around-the-clock support.
Shift hours for this position are 6:00 a.m. to 3:00 p.m.
and we are looking for candidates to join us immediately.

What you'll do:

• Acquire and maintain a thorough understanding of Procore's business model, system, and technologies, in order to educate customers and optimize their abilities to utilize Procore's suite of software products and integrations.
• Ability to thrive in a high-volume, fast-paced contact center environment. Success in this role is measured by key performance metrics; including adherence to assigned schedules, productivity, customer satisfaction, first-contact resolution, and attendance.
• Ability to troubleshoot technical issues, diagnose the root cause(s) of problems, research, and find answers to customer questions through established resources.
• Partner with other Procore SMEs/departments to resolve complex customer problems and manage cases to the point of resolution. Leverage your strong collaboration skills, connecting with other teams as needed to provide appropriate solutions.
• Deliver a best-in-class customer experience by managing customer cases through a queue of telephone, chat, and email inquiries to deliver an exceptional experience and enable customers to achieve their goals with Procore's software.
• Diligent, consistent attention to detail, and a strong commitment to the integrity of accurate documentation, record keeping, and data security.
• Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike.
• Convey Procore's culture, values of Openness, Optimism, and Ownership in each interaction and adhere to established ethical standards at all times.

What we're looking for:

• Fluency in English, proficiency in French or German
• Have at least one year of experience in a contact centre or technical support environment, or a minimum of two years of related customer support experience.
• Act as a critical thinker who can proactively assess client needs, provide effective solutions, and efficiently escalate cases when appropriate.
• Possess excellent written and oral communication skills to interact optimistically, clearly, and successfully with both internal and external clients, handling all inquiries with poise.
• A reliable self-starter with strong multitasking abilities, excellent attendance, and proven time management skills to self-manage your workload while providing an extraordinary client experience.
• Demonstrate the ability to learn quickly, remain agile, adapt to a changing product, and consistently follow established processes and procedures.
• Function as a detail-oriented, open-minded team player who also works well independently.
• Prior experience within or a demonstrated interest in the construction industry is considered a plus.

Additional Information
Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings:

• Health:

• Private medical insurance for yourself and immediate family with no excess payments

• Life and income protection insurance

• Quarterly wellness stipend

• Wealth:

• Company pension plan

• Employee stock purchase plan

• Leisure: 25 days of paid holidays per year (in addition to public and company holidays)

• Enrichment: Employee learning and development programmes, and friends and family events

About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

1 - 5%

About the team

The FIS Investor Services Manager team is a global team supporting clients worldwide. The FIS Investor Services Manager application suite provides a private equity fund administration solution for performing key functions such as managing complex fund structures and supporting multiple sets of books while automating calculations and complex functions. This role is an individual contributor position to independently work with clients and internal teams to ensure a great client experience and align teams for complex issue resolution, planning and continuous improvement, and related application support.

What you will be doing

• Provide in-depth product support to FIS clients by resolving incoming inquiries.
• Respond to customer product inquiries via telephone or in written internet-based email or chat sessions.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Document customer information and recurring technical issues to support product quality programs and product development.
• Recreate client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

What you bring:

• Strong communication and presentation skills
• Strong understanding of investor services, fund accounting, transfer agency, private equity domain and clients
• 3+ years of experience in a similar role.
• Experience in support and/or client account management.

Added bonus if you have:

• Familiarity supporting applications hosted in public cloud and multi-tenant environments

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.