339 Support Services jobs in Ireland

SUPPORT SERVICES ATTENDANT

Part-time| 18 hours per week | Evenings

Permanent Contract

Applications are invited for the following post(s):

Criteria:

• Applicants must have excellent communication and interpersonal skills and have experience of working as part of a team.

• Flexibility is a requirement of this role.

• HACCP Training would be an advantage.

• Cleanpass or other cleaning qualification would be an advantage.

• Previous hospital experience is desirable.

For details on the particulars of qualifications and experience and a job description, please contact HR, on ext. 2393.

Informal enquiries are welcome to Mr Declan Brennan, Hygiene Services Manager at ext.2341

Interested candidates should apply through the Careers page on NOHC website by Uploading their CV and Cover Letter.

Closing Date for receipt of Applications is 12pm on Wednesday 10th September.

• Shortlisting will take place and only those shortlisted will be contacted.

• Pay and conditions as per Department of Health guidelines.

The National Orthopaedic Hospital Cappagh is an equal opportunities employer.

Data Protection: Please refer to to learn more about how we handle your personal data and the rights that you have during the recruitment cycle.

An established governance and corporate services provider is seeking a Junior Board Services Manager to join their growing Board Services team in Dublin. This role is ideal for a high-performing Associate or Assistant Manager with experience in board support and a desire to take on greater team and process ownership.

The successful candidate will manage a small team of Associates, oversee the drafting and delivery of high-quality board minutes, and support governance operations for a global client base across US, EMEA, and APAC regions. Prior experience in funds governance or regulated entities is highly desirable.

Key Responsibilities:

• Manage a team of 3 Associates, including KPI and goal setting
• Oversee drafting and review of complex board minutes across global client entities
• Allocate weekly minutes and ensure 10-day turnaround standards
• Support governance processes for clients across US, EMEA, and APAC
• Contribute to AI-driven tools for meeting and minute management
• Act as key contact for client governance queries
• Drive quality, efficiency, and compliance in board support services

Key Requirements:

• Minimum of 4 years experience in corporate governance, company secretarial, or fund governance roles.
• Proven ability to draft and manage complex board minutes across multiple entities.
• Prior experience leading or mentoring team members preferred.
• Exposure to regulated funds, investment firms, or financial services clients is advantageous.
• Strong written and verbal communication skills.
• Excellent organisational skills and the ability to prioritise across competing deadlines.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

TheRole
BasedinChurchtown,Dublinand reportingtotheChiefExecutive,theHeadofPersonSupportServicesisakey memberoftheSeniorManagementTeam.Theroleholdsaccountabilityfortheoverall leadership,management, planning, co-ordination and delivery of Person Support Services at a strategic and operational level.

This role requires a strong commitment and drive to develop, lead and empower teams, who will ensure that each person receives appropriate, high quality, Individualised supports to live a good life.

ThePerson
Qualifiedtodegreelevel (atleastLv.8ontheNFQIrelandorequivalent)withatleast10yearspost-graduateexperience and 3 years at appropriate management / leadership level, the ideal candidate will:

• Beregisteredwiththeirprofessionalbody,ifapplicable,andcandemonstrateevidenceofcontinuing professional development.
• Havethecapacityanddrivetoinspire,guideandinnovatethedeliveryofIndividualisedrights-basedservices.
• Haveagoodunderstandingofthechangingdirectionofpolicyandserviceprovisioninthedisabilitysectoras well as an in-depth knowledge and proven track in legislative and regulatory compliance.
• Haveextensiveknowledgeofserviceinnovationinintellectualdisabilityservicesandunderstandingofsocialrole valorization/supported self- directed living and its implementation.
• Havegoodleadership,managerial,interpersonalandproblem-solvingskills,togetherwithanabilitytoadvocate on behalf of the organisation and people using the service at local and regional level.

Be eligible to work in Ireland and possess all necessary permits/visas if applicable.

Anyotherrequirements

• Thesuccessfulapplicantshouldfull,cleanIrishdriverslicence and ideallyhaveaccesstoacar.
• ThispositionissubjecttosuccessfulGardaVetting.

This position is a permanent, full-time role. The successful candidate may be required to work flexible hours as required, in line with the needs of the service.

Key Responsibilities

Delivery

• Manage a team to deliver on key Service Levels
• Manage relationships with key stakeholders
• Mange quality of service and calls
• Measure and report on delivery
• Continuously improve service delivery
• Ensure team adhering to confidentiality and GDPR requirements

People Management

• Motivate the team and manage their quality and productivity
• Take responsibility for development of team
• Manage leave, time and attendance of team
• Manage mood and morale of team
• Set the tone for professionalism, accountability, and respect within the team
• Anticipate operational challenges and act early to prevent issues

Qualifications and Experience

Essential:

• Minimum of 2 years' experience leading a team in a call centre environment
• Leaving Certificate or equivalent
• Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM
• Strong communication and organisational skills
• High attention to detail and commitment to confidentiality

Desirable:

• Familiarity with healthcare IT systems is a bonus.

Job Types: Full-time, Specified-purpose

Contract length: 6 months

Pay: €48,000.00-€52,000.00 per year

Benefits:

• Company events
• Employee assistance program
• Work from home

Application question(s):

• When are you available to commence a new role?

Work authorisation:

• Ireland (required)

Work Location: Remote

Role Title: Service Desk Engineer

Location: Dublin 1 (On site 4 days; Remote 1 day)

ROLE PURPOSE

The purpose of the Service Desk Engineer role is to provide first-line technical support to all Mediahuis Ireland employees, troubleshooting issues, and maintaining a high level of customer satisfaction. This is a key role in ensuring the efficient operation of IT systems and end-user support within the company, both remotely and onsite.

Putting the end user, your customers, at the center of all your actions is vital to business-critical flows. Technology is the key to the success of all our strong brands in their digital operation.

Your customers are:

• Mediahuis Ireland — home of the island of Ireland's largest media group, with a strong portfolio of news media and digital brands. Every day, millions of people on the Island of Ireland are informed, entertained and inspired by the independent journalism, exclusive photography and background stories in Mediahuis titles. They also buy, sell and browse our online marketplaces.
• Reach Group comprises several business verticals providing a range of services, all built on the platform of a comprehensive transport, warehousing and logistics infrastructure, serving a wide range of needs across multiple channels.
• Motion - powering three of Ireland's leading motoring dedicated websites, are constantly adapting and thinking creatively to offer ideas and solutions to give our industry leading brands the competitive edge.

ROLE RESPONSIBILITIES (Overview)

Service Desk Support:

• Provide first-line technical support via phone, email, or ticketing system for hardware, software, network, and system-related issues.
• Record, classify, and prioritize support requests using the company's Service Management system.
• Troubleshoot, diagnose, and resolve a wide range of IT-related issues, escalating to second- or third-line support when necessary.

Onsite Support:

• Provide hands-on technical support to end users, including desk-side troubleshooting and resolution of issues related to laptops, desktops, printers, phones, and other IT equipment.
• Perform hardware setups, installations, and replacements for new employees or when upgrading hardware.
• Assist with software installations, configurations, and updates, ensuring all devices meet company standards and security requirements.

On call Support:

• As part of this role, you will participate in an on-call rotation once every 4 weeks. This entails being available outside of regular working hours, including evenings and weekends, to address any urgent IT support needs.
• While the workload during this on-call period is typically minimal, you will be compensated with an on call allowance per on call week completed.

Customer Service:

• Maintain a positive and professional relationship with end users and stakeholders, ensuring a high level of customer satisfaction.
• Provide clear and concise communication to users, keeping them informed of the status of their requests and incidents.

Asset Management:

• Track IT equipment inventory and ensure proper logging and management of hardware and software assets.
• Assist with the setup, testing, and inventory control of new IT equipment and tools.

Collaboration & Team Support:

• Work closely with the IT support team, network engineers, and system administrators to resolve complex issues and improve IT services.
• Participate in IT projects as required, such as rollouts of new systems or software.

EXPERIENCE AND QUALIFICATIONS

Experience:

• 2+ years proven experience in an IT support role, particularly in a Service Desk or Onsite Support position.
• Hands-on experience in a customer facing environment, troubleshooting hardware & software.
• Proficiency in Microsoft Windows Operating Systems, Office 365.
• Experience with ticketing systems such as ServiceNow, Jira, or Freshdesk is a plus.

Skills:

• Exceptional communication skills, with the ability to explain technical concepts to non-technical users in a clear, user-friendly manner.
• Strong customer service skills and the ability to handle challenging situations with professionalism and patience.
• Ability to troubleshoot and resolve IT issues quickly and efficiently.
• Strong analytical skills and attention to detail, with the ability to work independently and in a team environment.
• Takes ownership and have an enthusiastic and co-operative approach to problem solving
• Self-motivated with ability to use own initiative and outstanding interpersonal skills

EQUALITY, DIVERSITY & INCLUSION

Mediahuis Ireland values the enrichment that comes from a diverse workforce and seeks to promote equality, prevent discrimination and protect the rights of everyone. We are committed to fostering an environment of equality, diversity and inclusion in our organisation and welcome applications from all individuals. Additionally, we can make reasonable accommodations for a person with a disability during the recruitment process.

Mediahuis Ireland is an equal opportunities employer.

Red Chair Recruitment
is seeking experienced Service Desk Engineers for our client, a leading Technology Services Partner specializing in financial sector and regulated businesses.

Remote Positions Available:

• Weekend Shift
• Up to £40k + benefits
• Night Shift
• Up to £45k + benefits

Join a talented team providing enterprise-level Microsoft 365 support to high-profile clients. You'll be responsible for delivering exceptional technical support, troubleshooting complex environments, and maintaining critical IT infrastructure for regulated businesses.

Essential Requirements

• MANDATORY:
  AZ-104 OR MS-102 certification (at least one required)
• 2+ years
  experience in IT Solution Provider/MSP environment
• Hands-on experience with Microsoft 365 ecosystem including:
• Active Directory & Exchange Online
• Office 365 applications & Autopilot
• Intune & Endpoint Manager
• Conditional Access & Multi-Factor Authentication
• Privileged Identity Management
• Azure Information Protection & Defender for Endpoint
• Azure Networking, Firewalls & Storage
• PowerShell scripting
• Azure Virtual Desktop
• Windows 10/11 and Apple OS support experience
• Strong diagnostic and problem-solving abilities

What You'll Bring

• Customer-focused approach with excellent communication skills
• Ability to thrive in fast-paced, priority-driven environments
• Problem ownership mindset with hunger to learn and progress
• Experience writing technical documentation and change requests

If you're an enthusiastic customer focused professional with strong organisational and communication skills and willing to learn and develop, this is a brilliant opportunity to take your next step with KellyRAC. With over 30 years leading the way in HVAC service and installation we are looking for a service desk administrator to join our team. You will be responsible for day to day customer service engagement, as well as assisting in attaining maximum utilisation of mobile technical resources through daily dispatch of service requests. You will be the primary first contact via phone and email with clients.

Essential Duties and Responsibilities:

The Service Desk administrator position is a key contributor of ensuring client satisfaction. This is achieved by proper assignment and managing of service requests and helping in managing client expectations.

· Act as the initial single point of contact to the customer for all types of service requests.

· Coordination of all service engineers to ensure maximum utilisation of billable resources.

· Pre-process service requests as they arrive through email, manual entry, or direct customer input.

· Assign customers calls, schedule on-site appointments,

· Schedule field technical resources.

· Monitor resource schedules to ensure prompt time entry on service requests.

· Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

· Watch deadlines on calls and ensure they are met.

· Work with engineers to ensure accurate time entry and efficient work practices.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Ability to clearly document information within our system and documentation system real-time

· Ability to work on multiple priorities and/or tasks simultaneously.

· Excellent listening and communications skills, both verbal and written.

· Strong customer relationship skills.

· Organised, detail oriented and self-motivated.

· Strong computer skills and the ability to effectively communicate through e-mail and Teams

· Knowledge and hands-on experience of Microsoft Office applications i.e. Excel, Word

· Basic problem-solving abilities and ability to meet reasonable deadlines.

· Ability to build positive and collaborative relationships.

· Willingness to develop professionally.

· Pragmatic and hands-on approach

· Ability to work with little supervision and manage an engineer team.

Expected Outcomes:

· Improve customer service, perception, and satisfaction

· Quickly respond to customer requests

· Ability to work in a team and communicate effectively Improve usage and increase productivity of engineer team

· Effective management of the service calls SLA's

· Clear and relevant reporting to service team

· This position will be graded on the thoroughness of the information you obtain from the client, feedback from the technical support team, satisfaction of our clients and KPI reporting.

Educational/Vocational/Previous Experience Recommendations:

· 2+ years experience in Customer Service environment essential

· Experience in CMMS Software solutions.

Job Type: Full-time

Job Types: Full-time, Permanent

Pay: €35,000.00-€38,000.00 per year

Benefits:

• Company events
• On-site parking

Work Location: In person

Company Description
Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We're An Award-winning Employer Reflecting How Our Employees Are At The Very Heart Of Version 1 And What We Do

• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We're a core values driven company, we hire people who share our values, and we reward those who display and foster them, it's deeply embedded within our DNA. Invest in us and we'll invest in you

Job Description

• Onsite role Dublin
• Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late shift: GMT 20:00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home.
• Shift Allowance -10% on top of base salary

Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It's a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers.

We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst

As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT-related issues, helping your colleagues and our customers stay productive and meet their objectives. You take pride in delivering excellent customer service, applying your technical expertise, and ensuring a reliable IT infrastructure. Whether handling first-level queries or escalating more complex challenges or performing maintenance activities, you are committed to maintaining a smooth and efficient IT environment.

The successful candidate will play a critical role in managing and resolving complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environments. This role demands a strong understanding of cloud technologies, exceptional problem-solving skills, and the ability to provide exceptional support to our clients.

Key Responsibilities

• Serve as the first point of contact for technical support via phone, email, or chat.
• Log and manage incidents, service requests, and queries in the ticketing system.
• Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, and network problems.
• Escalate unresolved issues to higher support levels or specialized teams as needed.
• Provide support for user account management, such as password resets and access requests.
• Ensure timely resolution of incidents in line with Service Level Agreements (SLAs).
• Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.
• Contribute to the development and maintenance of the IT knowledge base.
• Deliver excellent customer service and build strong relationships with end-users.
• Monitor system performance and identify potential issues proactively.
• Collaborate with other IT teams to address complex or recurring problems.
• Participate in IT projects, such as system upgrades or deployments, when required.
• Conduct routine health checks of systems, applications, and networks to ensure optimal performance.
• Perform scheduled maintenance, such as software updates, patch installations, and backups.
• Monitor and manage system alerts to address potential issues before they escalate.
• Review and refine service desk documentation and processes regularly for efficiency and accuracy.
• Test business continuity measures, including disaster recovery plans, to ensure readiness.
• Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery.
• Participate in ongoing training and development to stay current with IT trends and technologies.
• Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays.

Qualifications

• Minimum of 2-5 years of experience in IT support
• Experience in a service desk support role.
• Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.
• Experience with service desk management tools (e.g., ServiceNow).
• Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred.
• Strong communication, interpersonal, and problem-solving abilities.
• Customer-focused mindset with a commitment to delivering high-quality support.
• Strategic thinking and decision-making.
• Ability to manage multiple priorities and meet deadlines.
• Adaptability to evolving technologies and processes.
• Strong analytical and reporting skills.
• Proficiency in Microsoft Office 365 Support.
• Knowledge of AWS and Azure fundamentals.
• Proficiency in Active Directory and Group Policy Support
• Technical proficiency in Windows Server and Linux (preferable) operating systems.

Additional Information
Why Version 1?
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
• Flexible/remote working, Version 1 is tremendously understanding of life events and people's individual circumstances and offer flexibility to help achieve a healthy work life balance.
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
• Reward schemes including Version 1's Annual Excellence Awards & 'Call-Out' platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

Ashley Smith - Talent Acquisition Capability Partner