378 Support Specialist jobs in Ireland

• We are looking for German-speaking Product Experts who are passionate about providing the best support to our EMEA customers who are scaling their businesses with Klaviyo
• We're looking for individuals who thrive in challenging situations and brings a positive, self-driven attitude
• You'll have a track record of finding creative solutions to unique problems and love supporting customers in a collaborative way
• 3+ years experience working in a customer-facing role where you've successfully troubleshooted and resolved software/ SaaS issues
• Excellent communication skills: clear, empathetic, and able to explain technical concepts in simple terms
• Fluency (written and spoken) in English and German (essential)
• Comfortable working in a high-volume, fast-paced environment, meeting and exceeding defined metrics and KPIs while maintaining quality of service
• Flexibility to work varied shifts (occasional 8am - 4pm or 10am - 6pm alongside standard 9am - 5pm)
• Collaborative mindset: loves to share knowledge, contribute ideas, and support teammates
• Proactive and positive: self-motivated, adaptable, and willing to go above and beyond for customers
• Full authorisation to work in Ireland without any restrictions
• Experience troubleshooting: APIs, integrations, HTML/ CSS/ JavaScript, or networking basics (DNS, IPs)
• Background in MarTech SaaS, email deliverability, or e-commerce platforms
• Familiarity with tools like Zendesk, G-Suite, or similar
• Klaviyo Product Certification (can be achieved after joining)

• Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success, and we're building our brand new PE team in our new Dublin office
• We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations
• Develop an in-depth knowledge of the Klaviyo platform
• Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
• Diagnose software issues and resolve escalated customer complaints engage using established processes
• Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
• Communicate thoughtfully and effectively with all Klaviyo customers
• Document troubleshooting and problem resolution steps

• Private medical insurance
• Medical
• Dental
• Vision
• Lifestyle spending account
• Commuter benefits
• Modern Health - wellness platform
• Parental leave
• Company equity
• Employee stock purchase plan
• Blue Cross Blue Shield of Massachusetts
• Dental insurance
• Vision coverage through EyeMed
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Employee assistance program (EAP)
• 401(k) plan with company match
• Flexible paid time off (FPTO)
• 13 company holidays
• Paid parental bonding leave
• Private medical insurance through Vitality
• Private medical insurance through Bupa
• Vision - expense one eye test per year, and up to £50 per year towards glasses.
• Pension
• Financial coaching
• Life insurance
• Income protection
• Annual leave - up to 28 annual leave days
• 10 company holidays
• Family leave
• Cycle to Work benefit

Customer Support Specialist (Italian-Speaking)

Location:
Onsite in Cork, Ireland

Hours:
8:00 AM – 4:30 PM, 5 days a week (Mon-Sun), subject to change

Salary:
€31,000 gross per year + performance bonus

Start Date:
17th November 2025

Relocation Support:
Up to 4 weeks of accommodation for candidates moving from outside Ireland

If you enjoy complex problem solving, then you will love this job
Someone who loves the latest tech? Or maybe you want to explore a new opportunity in this exciting industry

We are currently looking for passionate customer support specialist to join our Cork team, supporting one of our most exciting clients, a company who is a giant in the fintech industry.

Join us as a Customer Support Specialist

As a Customer Support specialist in the fintech industry everyday will be a different and exciting day. You'll be the face of some of the world's top payment processing brands: you will help users investigate, researching and identifying issues. You will be a point of reference and trust for them. Talking on the phone or via email and chat with different people and facing different situations, you'll have the opportunity to improve your communication and problem solving skills day by day.

You will be part of a friendly, smiling and genuine team, with people always ready to help each other. Your manager and colleagues will always be there for you.

The well-being of our employees is fundamental for us at TELUS Digital. Working hard doesn't mean not having fun. There are so many other things to get involved with You will have the opportunity to be part of our engagement team as well, to make the working environment joyful and fun.

Responsibilities, tasks and projects

We believe your individual background, perspective and experience is a strength for our business and can help us create the ideas of tomorrow.

As part of the customer support team, you might get involved in many different projects, such as helping improve process efficiencies or improving the overall customer experience.

What we NEED you to have:

• Fluent level of English and Italian
• Friendly and communicative person with strong customer focus
• Self-driven and result-orientated
• Comfortable working with computers and phones and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Strong time management skills
• Adaptability
• Strong Communication Skills
• You'll need to pass a test to demonstrate your technical skills also.

What we would LOVE you to have:

• Previous customer support experience is preferred (phone support experience is great to have but not required)
• An interest in all things tech

Why Join Us?

Career Growth – Regular training & development opportunities Great Work Culture – Supportive team, fun engagement activities & CSR events

Health & Well-being – Access to GP scheme, private medical insurance (tenure based)

Perks & Benefits – Car park, bike-to-work scheme, tax-saver travel cards

Amazing Office Space – Fun and innovative space with 'relax' and 'play' areas, modern onsite gym, subsidised canteen and coffee stations.

Apply Now If successful, our recruitment team will contact you within 7 days. Unsure if you fit the role? Apply anyway—we'd love to meet you

Role Description

This is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing exceptional customer support, ensuring high levels of customer satisfaction, and addressing technical support inquiries. Day-to-day tasks include resolving customer issues, answering queries, providing accurate and timely information, and using analytical skills to identify and escalate complex problems as needed.

Qualifications

• Customer Support and Technical Support skills
• Strong Interpersonal Skills and focus on Customer Satisfaction
• Proficient in using Analytical Skills to identify and solve issues
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in a customer support role is a plus
• Bachelor's degree in a related field is desirable

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio
This position is office-based (hybrid) in either Munich or Dublin
At Personio, customer success is at the heart of everything we do. As a Customer Support Specialist, you'll be the first line of contact for our customers — answering questions, solving problems, and making sure every interaction adds value. You'll work closely with cross-functional teams and focus on customer happiness.

This is your opportunity to grow with a company that's transforming how businesses manage their people.

Role Responsibilities: What you'll do

• Support our customers professionally via email, phone, and chat, delivering timely, clear, and empathetic responses
• Grow your product expertise and stay up-to-date with platform updates to handle a wide range of inquiries
• Collaborate with our Product and Tech Support teams to troubleshoot complex issues and contribute to solution development
• Help build and maintain our internal knowledge base, making it easier for the team and customers to find what they need
• Improve our internal processes with your ideas and feedback
• Work with tools like Zendesk, Fullview, Mailjet, and AskAi to deliver exceptional support
• Track and meet key performance metrics like weekly ticket resolution, customer satisfaction (CSAT), and quality benchmarks
• Add value by identifying opportunities to educate customers on helpful features or add-ons

Role Requirements: What you need to succeed

• A university degree in economics or IT-related economics & Intern experience
• Excellent written and verbal communication skills in English & German
• A genuine customer-first mindset and a passion for helping others
• Curiosity and a strong technical understanding — you're comfortable using software tools and translating complex issues into simple solutions
• Adaptability — you're energized by a fast-changing environment and quick to learn new things
• A collaborative attitude — you enjoy working in teams and sharing knowledge
• A problem-solving approach — you dig into challenges to find solutions that stick
• Experience with customer support platforms (e.g. Zendesk) is a plus
• Motivation to grow in a dynamic, customer-obsessed tech company

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

• Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation)
• Make an impact on the environment and society with Impact Days
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex Most teams offer a roughly 50% remote, 50% in-office working framework
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes

About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.

Learn more at or follow us on LinkedIn and Facebook

Shift Timings:
This role includes evening and weekend shifts, with specific scheduling details to be discussed during your initial conversation with the recruiter.

Position Overview:
Due to phenomenal growth, we are seeking a Customer Support Specialists to join our team in Galway. The Customer Support Specialist will handle Tier I support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. We are looking for someone with exceptional written and verbal communication skills in English, and advanced to fluent level in Portuguese.

Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users.

The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe.

Key Responsibilities

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer's information and determine the issue by evaluating and analyzing the symptoms.
• Diagnose and resolve technical and software issues involving internet connectivity, login problems and more
• Identify and escalate priority issues per Client specification - Redirecting problems to appropriate resource
• Accurately process and record call transactions using a computer and designated CRM software
• Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business, researching solutions using available resources.

Required Experience/Skills

• Experience of phone-based Software Application/Technical Support or call centre experience supporting end users
• Exceptional written and verbal communication skills in English are required, and advanced to fluent level in Portuguese
• Working knowledge of Windows OS
• Proven problem-solving skills and technical aptitude
• Superb communication and customer handling skills
• Ability to think on your feet in a highly demanding and fast-moving environment

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to
work onsite at least 50% of the time.
We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

To all recruitment agencies:
Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.

Learn more at or follow us on LinkedIn and Facebook

**Shift Timing - 13:30pm - 21:00pm GMT

Position Overview:**
We are seeking a Customer Support Specialist to handle Tier 1 support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users. The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe.

Key Responsibilities

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer's information and determine the issue by evaluating and analyzing the symptoms
• Diagnose and resolve technical and software issues involving internet connectivity, login problems and more
• Research required information using available resources
• Follow standard processes and procedures
• Identify and escalate priority issues per Client specifications
• Redirect problems to appropriate resource
• Accurately process and record call transactions using a computer and designated CRM software
• Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business
• Organize ideas and communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers where necessary
• Stay current with system information, changes and updates

Required Experience/Skills

• 1-3 years' experience of phone-based Software Application/Technical Support/Customer Service supporting end users
• Excellent communication skills with internal stakeholders
• Experience of phone-based Software Application/Technical Support or call center experience supporting end users
• Proven problem-solving skills and technical aptitude
• Working knowledge of Windows OS and other major operating systems
• Superb communication and customer handling skills
• Ability to think on your feet in a highly demanding and fast moving environment

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to
work onsite at least 50% of the time.
We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

To all recruitment agencies:
Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Requirements
Description and Requirements
***Customer Support Specialist – Fintech Industry

Location: Onsite (Cork HQ, Mahon)

Type: Permanent Position

Salary: €28,500 gross p/a + monthly performance bonus (up to €500)

Shifts: Rotating shifts between 8am – 10pm, Monday to Sunday (5 days/week)

Are you passionate about solving problems and interested in the latest technology? This could be the perfect opportunity for you

We are hiring Customer Support Specialists on behalf of one of the world's leading fintech companies. In this role, you'll be at the frontline, supporting customers through phone, email, and chat, helping them resolve queries and ensuring a smooth user experience.*
*What You'll Do:

• Provide exceptional customer support via multiple channels.

• Investigate and troubleshoot issues using internal tools.

• Collaborate with your team to improve customer experience and process efficiencies.
• Participate in engagement initiatives to maintain a fun and positive workplace.

What We're Looking For:

• Fluent English (language test required)

• Strong communication and customer service skills

• Tech-savvy and comfortable working with multiple systems
• Self-motivated, solution-oriented, and a team player

Bonus Points:

• 1+ year of customer service experience

• Interest in fintech or emerging technologies

**At TELUS Digital, employee well-being and teamwork are at the heart of what we do. Join a supportive team where you'll grow your skills and have fun doing it

What's in it for you:

Are you still thinking about it? Stable job, regular training, great rewards for referring your friends, multilingual exposure, performance based bonuses, Community projects and way more

We also care about your wellbeing From day 1 you get free access to benefits like Wellness Events, Occupational Health Advisor, affordable GP scheme or Vision Eye Test.

Do you want private medical insurance coverage? We work with VHI to provide contributions towards your chosen medical insurance plan (tenure based)

Transport: Do you have a car? Car park. Would you prefer cycling? Bike to Work tax relief. Are you more likely to get the bus? Taxsaver Leap Cards.

In the office, you'll enjoy our inspiring, fun and innovative space with 'relax' and 'play' areas, gym, subsidised canteen and coffee stations.

Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

What happens next?

Apply now and if you're successful with your initial application, our Recruitment department will be in touch within 7 days.

You are not fully sure your profile matches all the requirements? Don't hesitate to apply anyway We wouldn't like to miss the opportunity of meeting a great candidate.
Language Reference**
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We're looking for a smart, curious and empathetic individual to join our Customer Support Team in Dublin.

As part of our Support Team, you will help customers to maximise clarity in their work and empower them to get the most out of Asana, our cloud-based work management platform. Most importantly, you will help customers with questions, feature requests, bug reports, as well as educate them about the best practices for using Asana with their team and within their company.

As a Support Specialist, you will become a product expert in Asana. Customers have a strong voice in prioritising our product development, and we encourage that dialogue through our support channels.

While providing the best possible service to our customers, you will also become part of a supportive and inclusive team that values quality, efficiency and collaboration. Based in our Dublin office, you will work closely with our teams in San Francisco, Chicago, Sydney, and Tokyo. You will also have the chance to collaborate closely with different departments across our Asana offices globally.

What you'll achieve:

• Become a product expert in Asana
• Help customers with questions, feature requests, bug reports, and educate them about the best practices for using Asana with a team
• You'll bring a critical eye to each support interaction, always looking for efficiency and customer experience improvements to help us improve our operations as the business continues to grow)
• Technical and pragmatic focus on customer support
• Help Customer Support increase efficiency by analysing key metrics, assessing tooling needs, and implementing solutions using tools, integrations, and APIs
• Be a liaison between the product team and our customers

About you:

• Excellent written and communication skills in English and German
• Genuine passion for making customers feel happy and understood
• Natural troubleshooting skills and curiosity to learn every day
• Tenacious work ethic and relentless attention to detail
• Deep sense of empathy for technology users
• Prior B2B customer support experience
• Proficiency with Asana
• Experience/ Interest in Terminal/iTerm, Github, Zuora or Zendesk
• Knowledge of iOS and Android mobile platforms
• Ability to work weekends as part of a temporary rotation
• Demonstrated curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

About Us
At Asana, we're building a better way to work, fueled by transparency, inclusion, and technology that is a force for positive change. Asana is a work management platform that helps teams orchestrate their work, from daily tasks to strategic initiatives, so they can move faster and accomplish more with less. For the past 5 years, we've been named a top workplace, including top 10
Great Place to Work
Best Small & Medium Workplaces, #1 Fortune Best Workplace in the Bay Area for four years in a row, #8 Fortune Best Workplaces for Women, #14
Glassdoor Best Place to Work
, and one of
Ireland's Best Workplaces
. After spending more than a year physically distanced, we are safely and mindfully returning our global teams to in-person collaboration, incorporating flexibility that adds hybrid elements to our
office-centric culture
. With offices all over the world, we are always looking for curious, collaborative, and mission-driven people to help us enable the world's teams to work together effortlessly.

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status.

Who we are:

At KOS Ergonomic Solutions, we're passionate about enhancing workplace health, comfort, and productivity. As a leading provider of ergonomic solutions across Ireland and Europe, we partner with some of the region's largest multinational organisations to improve the wellbeing of their people and we're just as committed to supporting the wellbeing of our own team. As we continue to grow, we're looking for a new team member to join our Operations team who shares our commitment to health, innovation, and customer care.

About the role:

We are looking for a talented Customer Support Specialist who will be based onsite in our Holycross, Tipperary office. The successful candidate will have excellent customer experience skills with the ability to continue to build strong relationships with our existing customer base along with being the first point of contact for new customer relationships. The person will need to be customer centric, flexible, have strong attention to detail and have a keen willingness to develop their knowledge of our Ergonomic products and services.

If you're driven by a passion for enhancing the health and wellbeing of others, this role offers a meaningful opportunity to make a real difference.

Scope of the role:

• Be the first point of contact for customer enquiries via phone, email, and live chat, offering knowledgeable, friendly, and solution-focused support.
• Collaborate closely with internal teams including Purchasing, Warehousing, Marketing, Ergonomic Consultants, and Account Managers to ensure timely and accurate service delivery.
• Prepare quotes and invoices, manage order processing, and coordinate logistics to ensure smooth fulfilment.
• Maintain and update product information on our website while continually growing your product knowledge of our ergonomic solutions.
• Ensure quality control of customer documentation and maintain accurate records in our Customer Relationship Management (CRM) system.
• Manage the customer support mailbox, ensuring service standards and response times are consistently met.
• Follow up with customers on Accounts Receivable, ensuring timely communication and payment.

What we're looking for:

• Professionalism with a drive to deliver an excellent customer experience.
• 3rd level qualification/diploma/certification (preferably Business or Health related)
• At least two years' experience in a fast-paced customer focused role.
• Comfortable using IT systems and confident using word, excel and outlook.
• Flexible approach to work and adaptable to change with a successful growing company.
• Strong attention to detail.
• Drive to learn and develop.

What we offer:

• Competitive basic salary
• Performance related bonus
• Employer funded Pension scheme arrangement
• Bike to work and Tax saver commuter scheme
• Flexible working arrangements
• Annual leave buy back scheme- option to purchase an additional five days leave to support your work life balance
• Comprehensive learning and development programmes, including leadership and management training.
• Exam support and Tuition reimbursement provided.
• A supportive, collaborative, and forward-thinking team culture where your contribution is valued and recognised.