181 Support Staff jobs in Ireland
customer support representative
Posted 18 days ago
Job Viewed
Job Description
We are looking for a customer-oriented service representative. will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities Customer Service Responsibilities list:- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Company Details
Customer Support Advisor - German

Posted 3 days ago
Job Viewed
Job Description
Customer Support Advisor - German
Job Description
**Experience the power of a game-changing career** .
Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
+ Hourly rate of £12.25
+ **Work from home**
+ **Full time permanent position** - Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
**What's in it for you**
+ Discount on car and home insurance with AXA!
+ 28 days paid holidays.
+ Refer a friend incentive.
+ **Employee Assist Program-** a range of support and resources, accessed free.
+ **Wrkitplatform-** access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
+ **PUREGYM** Discount & 0% joining fee.
+ **Free healthcare cover** for you and your dependents with pension (after one year)
+ **UNUM Dental cover-** comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
+ **Employee Stock Purchase Plan (ESPP)** allowing you to buy Concentrix stock (CNXC)
**Your qualifications**
Concentrix is a great match if you:
+ Excellent English & German verbal/written skills.
+ Social media or content moderation experience (desired)
+ Minimum of 6 months customer service experience (mandatory)
+ Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
+ Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
+ Have a spotless record, free from any credit, criminal or disciplinary issues
**Experience the best version of you!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their "employer of choice."
**Concentrix is an equal opportunity employer**
_Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
GBR Belfast - Maysfield
Language Requirements:
German
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer support & sales administrator
Posted today
Job Viewed
Job Description
We are looking for someone to play an important role supporting our private label brands division, provide frontline customer service to our distributor network, coordinate logistics for incoming stock and outgoing orders, drive brand growth, and support the increase of new business.
An experienced Customer Support professional you will be able to maintain ongoing customer relationships over the long term as well as fostering good internal relationships with all relevant teams and business units to deliver excellent service level and product support to our clients.
The ability to operate in a fast paced and rewarding environment is essential.
Responsibilities Develop good business relationships with new and existing customers.
Work closely with internal and external colleagues to ensure customer service excellence is delivered.
Process customer requests and enquiries quickly and accurately to ensure timely delivery.
Deal with frontline customer enquiries by web, phone and email.
Coordinate delivery and transport method for shipments to customers.
Monitor open orders and follow-up internally with production & procurement teams to ensure no delays.
Inform customers on the technical benefits of our products and support the resolution of technical queries.
Support the increase of business by maximising sales & up-selling to each customer where possible Regularly analyse sales data and new requests to ensure no drop off in business, or conflicts with existing business.
Assist with marketing activities to support brand recognition and sales growth.
Coordinate closely with senior stakeholders on day-to-day opportunities and sales strategies.
Skills & Experience Experience in a similar customer facing role.
Ability to identify customer needs and maximise sales opportunities.
Confidence to learn and discuss the benefits & technical features of our products.
Experience with international shipments and dealing across multiple jurisdictions / geographies Strong communication, organisational and administration skills.
Flexible and Pro-active attitude.
Ability to embrace new ideas / initiatives when they arise.
Technical or Marketing background/qualification is a distinct advantage.
Desire to deliver first class customer service.
Experience of SAP or a similar ERP system.
Good Microsoft Office skills, in particular Excel.
To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process click the Continue to Application or Login/Register to apply button below.
Customer Support Advisor - Polish Speaking

Posted 3 days ago
Job Viewed
Job Description
Customer Support Advisor - Polish Speaking
Job Description
Job Description
**Experience the power of a game-changing career** .
Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
+ Hourly rate of £12.25
+ **Hybrid**
+ **Full time permanent position** - Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
**What's in it for you**
+ Discount on car and home insurance with AXA!
+ 28 days paid holidays.
+ Refer a friend incentive.
+ **Employee Assist Program-** a range of support and resources, accessed free.
+ **Wrkitplatform-** access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
+ **PUREGYM** Discount & 0% joining fee.
+ **Free healthcare cover** for you and your dependents with pension (after one year)
+ **UNUM Dental cover-** comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
+ **Employee Stock Purchase Plan (ESPP)** allowing you to buy Concentrix stock (CNXC)
**Your qualifications**
Concentrix is a great match if you:
+ Excellent English & Polish verbal/written skills.
+ Social media or content moderation experience (desired)
+ Minimum of 6 months customer service experience (mandatory)
+ Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
+ Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
+ Have a spotless record, free from any credit, criminal or disciplinary issues
**Experience the best version of you!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their "employer of choice."
**Concentrix is an equal opportunity employer**
_Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
GBR Belfast - Maysfield
Language Requirements:
Polish
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer support associate (italian speaking)
Posted today
Job Viewed
Job Description
A hybrid work model is in place, and you will be employed by the Manpower Group.
Please read below for more information on SAP company and role responsibilities.
About SAP: As market leader in enterprise application software, SAP helps companies of all sizes & industries innovate through simplification.
From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people & organizations to work together more efficiently & use business insight more effectively to stay ahead of the competition.
SAP applications & services enable customers to operate profitably, adapt continuously & grow sustainably.
About the team: The Customer Interaction Centre is a fast paced and dynamic customer facing department in which a friendly, highly supportive, and multicultural team interact with SAP customers from around the globe.
Our core inbound work involves supporting and advocating for customers across the SAP ecosystem and LOBs.
With team events and a consistent employee engagement score of 90% and above over the last 10 years, the CIC team is one which prides itself on our team spirit, teamwork and has a flexible Hybrid work model Premium pay is provided for shift work, weekends and bank holidays over and above base salary What we do: In the CIC, you will find yourself in a friendly multinational & multicultural learning environment, on a team who supports each other.
Our core team primarily supports customers through a selection of support channels, offering 24*7 support in a follow the sun approach with our additional global department locations: Brazil, China, India and the Philippines.
We assist in the prioritisation of customer's technical cases by analysing the effect on their business from a commercial perspective.
WHAT You Will Do: Provide high-quality customer interactions through the processing of inbound customer calls, emails, chats & webforms.
Analyse customer's non-technical queries, researching possible solutions & providing solid answers easily understood by the customer.
Evaluate, from a commercial perspective, how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information.
Assist & educate customers in navigating support pages, educating them on how to use software download & license key functions Collaborate with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively & in a timely manner.
What we look for in you: Commitment to provide excellent customer service.
Passionate & dedicated team player.
Strong time management, prioritization & multi-tasking capabilities; utilising available time efficiently to achieve effective & efficient results.
Enjoys & thrives on performing multiple tasks & responsibilities at once.
Shift flexibility, weekend work (approx.
1 day per quarter) & Bank Holidays (compensated with additional payment).
Education & Qualifications: Bachelor's/ Master's degree preferred.
Fluency in Italian and English language with excellent communication skills.
WHAT You get from Group Manpower is the global leader in contingent and permanent staffing.
We are proud to have received several global awards and achievements, including being named to Ethisphere's "World's Most Ethical Companies" list for eleven consecutive years - more than any organization in the industry.
We offer our employees a range of great benefits, online training courses, as well as professional advice and support to get you settled into your new role at SAP, with continued support throughout your tenure with us.
If you are interested in working with Manpower Group onsite at SAP, please apply! For more information about this role kindly contact Shrijal Keshava on Customer Support Associate (Italian Speaking) Hosted by Manpower Manpower Group Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role based in Galway.
A hybrid work model is in place, and you will be employed by the Manpower Group.
Please read below for more information on SAP company and role responsibilities.
About SAP: As market leader in enterprise application software, SAP helps companies of all sizes & industries innovate through simplification.
From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people & organizations to work together more efficiently & use business insight more effectively to stay ahead of the competition.
SAP applications & services enable customers to operate profitably, adapt continuously & grow sustainably.
About the team: The Customer Interaction Centre is a fast paced and dynamic customer facing department in which a friendly, highly supportive, and multicultural team interact with SAP customers from around the globe.
Our core inbound work involves supporting and advocating for customers across the SAP ecosystem and LOBs.
With team events and a consistent employee engagement score of 90% and above over the last 10 years, the CIC team is one which prides itself on our team spirit, teamwork and has a flexible Hybrid work model Premium pay is provided for shift work, weekends and bank holidays over and above base salary What we do: In the CIC, you will find yourself in a friendly multinational & multicultural learning environment, on a team who supports each other.
Our core team primarily supports customers through a selection of support channels, offering 24*7 support in a follow the sun approach with our additional global department locations: Brazil, China, India and the Philippines.
We assist in the prioritisation of customer's technical cases by analysing the effect on their business from a commercial perspective.
WHAT You Will Do: Provide high-quality customer interactions through the processing of inbound customer calls, emails, chats & webforms.
Analyse customer's non-technical queries, researching possible solutions & providing solid answers easily understood by the customer.
Evaluate, from a commercial perspective, how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information.
Assist & educate customers in navigating support pages, educating them on how to use software download & license key functions Collaborate with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively & in a timely manner.
What we look for in you: Commitment to provide excellent customer service.
Passionate & dedicated team player.
Strong time management, prioritization & multi-tasking capabilities; utilising available time efficiently to achieve effective & efficient results.
Enjoys & thrives on performing multiple tasks & responsibilities at once.
Shift flexibility, weekend work (approx.
1 day per quarter) & Bank Holidays (compensated with additional payment).
Education & Qualifications: Bachelor's/ Master's degree preferred.
Fluency in Italian and English language with excellent communication skills.
WHAT You get from Group Manpower is the global leader in contingent and permanent staffing.
We are proud to have received several global awards and achievements, including being named to Ethisphere's "World's Most Ethical Companies" list for eleven consecutive years - more than any organization in the industry.
We offer our employees a range of great benefits, online training courses, as well as professional advice and support to get you settled into your new role at SAP, with continued support throughout your tenure with us.
If you are interested in working with Manpower Group onsite at SAP, please apply! For more information about this role kindly contact Shrijal Keshava on Skills: customer service Italian
Customer support associate (french speaking)
Posted today
Job Viewed
Job Description
A hybrid work model is in place, and you will be employed by the Manpower Group.
Please read below for more information on SAP company and role responsibilities.
About SAP: As market leader in enterprise application software, SAP helps companies of all sizes & industries innovate through simplification.
From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people & organizations to work together more efficiently & use business insight more effectively to stay ahead of the competition.
SAP applications & services enable customers to operate profitably, adapt continuously & grow sustainably.
About the team: The Customer Interaction Centre is a fast paced and dynamic customer facing department in which a friendly, highly supportive, and multicultural team interact with SAP customers from around the globe.
Our core inbound work involves supporting and advocating for customers across the SAP ecosystem and LOBs.
With team events and a consistent employee engagement score of 90% and above over the last 10 years, the CIC team is one which prides itself on our team spirit, teamwork and has a flexible Hybrid work model.
Premium pay is provided for shift work, weekends and bank holidays over and above base salary.
What we do: In the CIC, you will find yourself in a friendly multinational & multicultural learning environment, on a team who supports each other.
Our core team primarily supports customers through a selection of support channels, offering 24*7 support in a follow the sun approach with our additional global department locations: Brazil, China, India and the Philippines.
We assist in the prioritisation of customer's technical cases by analysing the effect on their business from a commercial perspective.
WHAT You Will Do: Provide high-quality customer interactions through the processing of inbound customer calls, emails, chats & webforms.
Analyse customer's non-technical queries, researching possible solutions & providing solid answers easily understood by the customer.
Evaluate, from a commercial perspective, how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information.
Assist & educate customers in navigating support pages, educating them on how to use software download & license key functions Collaborate with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively & in a timely manner.
What we look for in you: Commitment to provide excellent customer service.
Passionate & dedicated team player.
Strong time management, prioritization & multi-tasking capabilities; utilising available time efficiently to achieve effective & efficient results.
Enjoys & thrives on performing multiple tasks & responsibilities at once.
Shift flexibility, weekend work (approx.
1 day per quarter) & Bank Holidays (compensated with additional payment).
Education & Qualifications: Bachelor's/ Master's degree preferred.
Fluency in French and English language with excellent communication skills.
WHAT You get from Group Manpower is the global leader in contingent and permanent staffing.
We are proud to have received several global awards and achievements, including being named to Ethisphere's "World's Most Ethical Companies" list for eleven consecutive years - more than any organization in the industry.
We offer our employees a range of great benefits, online training courses, as well as professional advice and support to get you settled into your new role at SAP, with continued support throughout your tenure with us.
If you are interested in working with Manpower Group onsite at SAP, please apply! For more information about this role kindly contact Shrijal Keshava on
Customer Service Support - Parkwest
Posted 360 days ago
Job Viewed
Job Description
Teamworx is looking for a dedicated Customer Service Supporter (Based On-Site in Park West)
Are you positive, energetic and willing to go the extra mile to make the customer happy? Do you enjoy working in a fast-paced Customer Service Center with constant multitasking? Do you enjoy being a great team player? Then you might be just the one we are looking for.
You will be an ambassador for our clients business in Ireland, being on the front line and providing the best Customer Service within any channel preferred. Based in our Support Centre in Park West, this is an exciting challenge to make your mark!
You Meet possibilities and we offer you* …
· competitive salary and benefit package
· great opportunities for professional development in an international company
· personal development with first-class practical trainings
· a great company culture
· the chance to compete, win and celebrate excellent performance
You Bring dedication and you…
· put customers first and deliver a great experience
· enjoy communicating and helping customers in different channels
· provide professional advice and solutions for the customer
· thrive in a busy and dynamic environment
· want to be a part of a great team
· support the stores and provide efficient cooperation within retail
Want to find out more? Contact Maurice Powell, Commercial Director,Teamworx on or send your CV today.(PLEASE NOTE THIS ROLE IS BASED ON SITE IN PARK WEST AND IS NOT A REMOTE OR HYBRID ROLE)TEAMWORX DEAL IN ALL AREAS OF RETAIL, HOSPITALITY AND HEAD OFFICE ROLES. CHECK OUT OUR WEBSITE FOR MANY MORE VACANCIES.Be The First To Know
About the latest Support staff Jobs in Ireland !
Irish Customer Support Specialist - Relocate to Bulgaria
Posted 3 days ago
Job Viewed
Job Description
Location: Sofia, Bulgaria
Language Requirements: Fluent Irish + English (B2)
Contract Type: Full-time, on-site (permanent with initial training)
Relocation Support: Available
Ready for an exciting next step? We're looking for Irish-speaking Customer Support Specialists to join an international team in Sofia. This role is perfect for those eager to launch their career, build valuable skills, and embrace a new cultural experience.
What youll do
-
Deliver outstanding customer service via phone, email, and chat
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Understand and address user needs to ensure satisfaction
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Help with general inquiries, product support, and troubleshooting
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Collaborate with your team to provide a seamless customer experience
Who you are
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Fluent in: Irish
-
Comfortable using English at a B2 level
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Strong communication skills and a positive, customer-focused mindset
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No prior experience requiredjust a willingness to learn and grow
What we offer
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Fully paid training to get you started ️
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Stable career path and development opportunities
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Attractive salary packages
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Private health insurance and access to 50+ benefits and services
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Supportive international environment , with referral bonuses
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Modern office in Sofia city center with gym, relaxation zones, and gaming areas
Why Sofia?
Bulgaria offers a compelling blend of high-quality city life and affordability. Sofia, in particular, shines as a modern hub at the foot of Vitosha Mountainperfect for both professional growth and outdoor pursuits. Enjoy rich cultural offerings, international communities, and a vibrant startup ecosystemall while living well within budget.
Apply now and start a remarkable journey to build your career and explore life in Sofia.
Contract Support

Posted 3 days ago
Job Viewed
Job Description
Job ID
Posted
02-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Engineering/Maintenance
Location(s)
Swords - Fingal - Ireland
This is a multi-skilled role within the onsite team, essential to the smooth running of the CBRE team. Assist the site manager in the planning and execution of the department's budget. To carry out general contract administration for CBRE and the raising of purchase orders within CBRE procurement system.
Activities Within Role:
+ Provide support to client and CBRE IFM teams as and when required
+ Maintains knowledge of client and CBRE SOP's appropriate to the scope of this position
+ Participate in audits which maybe internal or external regulatory.
+ Participate in CBRE audits which maybe internal or external.
+ Weekly input of staff overtime and expenses.
+ To perform tasks as directed by the Site Manager/Team Lead
+ Managing training files, both CBRE and client training for CBRE personnel & permanent contractors on site
+ Assist with preparation of monthly invoices and reconciliations of CBRE contract costs.
+ Raising and administration of In scope and out of scope work orders, purchase requisitions, purchase orders, receipting, GRN based on the finance platform. Administrating vendor accounts.
+ General filing and administration support to Facilities team outside of Document Controller remit.
+ The post holder will follow safe systems of work, taking reasonable care of their own health and safety, and that of others. Eliminating or reducing risks where practicable by complying with site safety rules and instructions and reporting hazards to management for prompt action.
+ Such other duties as required by the operational needs of the department.
+ Overseeing spend by CBRE is in line with proposed budget by tracking actual spend v's budget and highlight any possible issues to client in a timely manner.
+ Provide the client with monthly accruals.
+ Completion of reconciliation report and monthly report and ensure report is issued to relevant client employees.
+ High involvement with New Supplier Request set-up and following up with Procurement to ensure that the requests are being followed through efficiently.
Job Experience and Qualifications
+ This position requires the knowledge of a number of different software packages. Training will be provided but it is essential this post holder possess good computer and IT skills.
+ Experience in a service type environment.
+ Desirable but not essential: Book keeping qualification or administration of account records
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Support pharmacist
Posted today
Job Viewed
Job Description
Cork. The ideal candidate should have: Current registration with the Pharmaceutical Society of Ireland Excellent customer service skills The ability to work as part of a close-knit team Experience of maintenance and organisation of paperwork (including PCRS claims) Experience of the above is desirable but not essential (newly qualified pharmacists are welcome to apply) Job benefits Two/Three days per week Alternate weekends Excellent support staff Excellent management support structure In house training PSI fees paid Competitive package for the right candidate Job Types: Part-time, Permanent Benefits: Bike to work scheme Company events Company pension Employee discount Licence/Certification: PSI registration (required) Work Location: In person