28 System Maintenance jobs in Ireland

Job Type Permanent Full-Time Remote Work Option Hybrid Category Group Technology Location Dublin City, County Dublin, Ireland Job Details Role Title: Technical system administrator Endpoint/Desktop Role Location: Dublin, Hybrid Company: Vhi Group Services Dac A full-time and permanent position has arisen within Vhi for a Technical system administrator Endpoint/Desktop role, this role Support Vhi's Group Technology Endpoint team in delivering business critical IT services, such as desktop and laptop troubleshooting, application support, colleague technology guidance, connectivity troubleshooting , and IT Infrastructure management. This role is essential to the delivery of our Vhi strategy, technology enablement and implementation of continuous technology improvements and supports . Benefits: Hybrid working opportunities Health Insurance Performance related pay Company pension And many more Role Purpose Works alone or with a small team actively participating in phases of some projects. Tracks their progress against schedule Ensures that service delivery meets agreed service levels. Diagnoses service delivery problems and initiates actions to maintain or improve levels of service. Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Applies techniques to control the demand upon a particular resource or service. Contributes to capacity modelling and planning. Supports the design of service component capacity. Contributes to the implementation of new installations and scheduled maintenance or changes to existing systems. Contributes to the availability management process and performs defined availability management tasks. Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels. Identifies problems and issues and recommend corrective actions and reports on status accordingly Provides advice and guidance to support the adoption of methods and tools and adherence to policies and standards. Follows agreed procedures to identify and resolve issues with applications. Assist in the testing of contingency plans Ensures that operational processes are adhered to for effective change control. Controls assets in one or more significant areas ensuring that administration of full life cycle of assets is carried out. Ensures adherence to information security standards and identifies associated risks Education & Experience Background in an IT-related discipline or equivalent practical experience. Strong technical foundation in system configuration, testing, and integration. Skilled in creating reports and communicating technical insights effectively. 2/3 years in a technical IT role, including support for technologies like Active Directory, Windows OS, MS InTune, MECM, M365, and Connected Laptop solutions. Experience in regulated environments, managing third-party suppliers, and supporting operational tasks aligned with team goals. Proven ability to prioritize multiple initiatives, provide guidance to colleagues, and contribute to continuous improvement. Demonstrated alignment to Vhi values Skills and Abilities System Operations & Maintenance Executes agreed procedures using infrastructure tools and scripts. Installs, tests, and maintains system software and configurations. Records component changes and follows escalation procedures. Incident & Problem Management Performs first-line investigations and allocates incidents. Diagnoses system faults using troubleshooting tools. Assists with implementing remedies and preventative measures. Performance & Knowledge Development Applies system parameters to optimize efficiency. Maintains and administers software delivery tools. Actively develops expertise in specialized areas. Knowledge Sharing & Innovation Develops and supports use of innovative tools and processes. Encourages knowledge activities and habit formation. Contributes to reports and sharing of insights. Collaboration & Relationship Building Supports stakeholder and customer relationship development. Assists with supplier service improvements. Helps implement environmentally conscious practices. Issue Resolution & Communication Manages problems, resolutions, and lessons learned. Disseminates relevant information effectively. Supports changes to work practices for better knowledge use Vhi is an equal opportunities employer Note: This role profile does not set out to capture every task to be carried out by the role holder but instead provide an overview of the main responsibilities of the job. It can be amended from time to time with reasonable notice to the role holder Accessibility If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact your Reasonable Accommodations Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and interview process. Please see our Vhi Careers page and LinkedIn page To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**Opening:**
WalkMe (NASDAQ: WKME) is growing and we want you to join us! Have you ever wanted to work for an industry leader? Well, how about an industry creator! At WalkMe, we're not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, we're changing how enterprises interact with their technology.
So, if you're looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.
*** Working Days - Monday to Friday
**Lists:**
Why Join Us?
Become part of a culture that values innovation, teamwork, and professional growth. At WalkMe, you'll have opportunities to develop your skills and advance your career in a supportive and dynamic setting.
What will you actually be doing?
+ Communicate with customers via email, live chat, and screen shares.
+ Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
+ Develop in-depth knowledge of our products and their features.
+ Engage with customers to understand and fulfill their goals with our solutions.
+ Apply and share best practices for optimal use of our products.
+ Innovate and propose ideas for enhancing the overall customer experience.
What should you bring to the table?
+ 1 year experience in software support or customer service.
+ Fluent in English (verbal and written). - Must
+ Problem-solving skills with a customer-first approach.
+ Knowledge of HTML, jQuery, CSS (please specify your level).
+ Experience in various communication formats (written, live chat, conference calls, in-person).
+ Ability to grasp and articulate new technologies quickly.
+ Proficient in using application logs, browser dev tools, and other diagnostic tools.
+ Independent and teamwork capabilities.
+ Poise and articulation in challenging customer interactions.
+ Availability to work onsite at our TLV office 3 times a week.
+ Working Days - Monday to Friday
**Closing:**
Why WalkMe? As one of the world's leading SaaS companies, WalkMe enables you to partner with some of the most creative, innovative, and dedicated people in the business. And when we're not hard at work powering digital adoption, you'll find us relaxing with a cup of coffee.
So why should you work for WalkMe? For starters:
+ We're ranked by Dun & Bradstreet as one of the TOP 20 software companies to work for in Israel.
+ We were recognized by Deloitte as the 6th fastest growing software company in the world.
+ We're publicly traded on the Nasdaq stock exchange.
+ We provide you with the latest cutting edge tech to power your work while developing and advancing your career
+ We manage at eye-level, giving you the chance to work with anyone at the company. Want to pitch an idea to one of WalkMe's founders or work on a project with our CEO? You've come to the right place.
+ We recognize that you have a life outside the office. Whether it's picking up the kids or taking some time off for yourself, we make sure you keep your work-life balance.
And that's just the beginning! We could go on and on, but it would probably be easier to just apply and find out more.
Learn more about Digital Adoption Platform (DAP): Take a look at our company culture: Check out the latest WalkMe updates: out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

**Job Summary**
We are looking for an experienced technical support specialist who excels in diagnosing and troubleshooting complex software and network systems, providing top-tier assistance through various channels. The ideal candidate should be skilled in addressing escalated issues, collaborating with engineering teams, and enhancing products. Proficiency in customer installation, training, and knowledge base management is essential, along with a dedication to fostering positive customer relationships in a technical environment.
**Job Requirements**
+ Good understanding of:
- Storage concepts and infrastructure
- Database principles, (mysql)
- Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)
- Windows and Linux Operating Systems
+ Basic understanding of
- Hypervisor (Hyper-v/VmWare)
- Remote authentication methodology (LDAP, SAML etc)
- Data protection and backups
- Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
- RestAPI methodology
+ Knowledge of the following technologies will be considered an asset
- OnCommand products suite
- NetApp Storage System operating systems such as Data ONTAP
- Scripting or programming languages such as Python, JAVA, Perl, etc.
- The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
- NetApp High-Availability (HA) technology
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
- Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology
**Your Profile**
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
+ 2+ years of experience in a relevant technical support role
+ Good written and verbal communication skills in both German, Italian or Hebrew(B2+) and English
+ Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
+ Ability to follow standard engineering principles and practices
+ Creative approach to problem solving
+ Fluent in English + any of the following languages: German, Italian, or Hebrew

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

**Job Summary**
The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products. This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues. The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management, Engineering, Support Account Managers and Sales in order to drive operational excellence within support.
**Key Responsibilities**
_A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for_
· Resolving customer problems that come in via the telephone, the web, chat or AutoSuppor
· Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
· Creating new knowledgebase articles to capture new learnings for reuse throughout the center.
· Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
· Responding to situations where NetApp product support has been unable to solve customer's technical issues.
· Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs
**Job Requirements**
· Excellent written and verbal communication skills.
· Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations.
· A clear understanding of the product development cycle, technical requirements and project management.
· Experience and understanding of Storage Hardware, Software, Cloud and Virtualization technology
· A strong understanding of concepts related to computer architecture through implementation.
· A demonstrated ability to function successfully as a leader.
· Responsibility & Interaction
· This position is responsible for managing many tasks within a large group or department.
· Align local targets to business goals
· The potential impact of decisions made by this individual will be mostly operational.
· This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.
· This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.
· Utilizes people skills and available manager tools to positively impact the development of your team within their role and career.
· This individual must demonstrate favorable results through providing leadership to function.
_Related Experience Desire_
· A minimum of 1 to 5 years of experience as a people leader is required.
· Demonstrated ability to manage multiple projects is required.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

Job Title:
Technical Support Agent
Job Description
We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!
This is a **fully remote role, however, only candidates residing in Northern Ireland can** **be considered,** in the event you are required to come to our hub in Belfast.
The role will require you to **commit to shifts between 2pm - 11pm, Wednesday to Sunday.** We offer a competitive salary of **£30,500 + benefits** !
You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with
+ Device, and performance support
+ Communicate troubleshooting steps effectively
+ Supporting with data and user deletion requests
+ Collaborate with engineers to provide tech resolutions
+ End-to-end ownership of customer support requests
+ Proactively gaining updates and communicating to the customer
**Requirements**
+ Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
+ Strong technical knowledge and practical understanding of web technologies
+ Advanced troubleshooting skills
+ Ability to communicate technical knowledge to non tech audience clearly
+ Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
+ Structured multitasking and prioritisation skills
+ Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
+ Collaborative interpersonal skills with experience working in a cross-functional team environment
**Preferred Qualifications**
+ Web based background or computer science qualifications
**Concentrix is an equal opportunity employer**
_We're_ _proudly_ _united as one_ _team, one company, globally._ _We're_ _committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
UK, Work at Home, Northern Ireland
Language Requirements:
English (Required)
Time Type:
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Motor Distributors Limited, the exclusive importer and distributor of Mercedes Benz, smart, BYD and XPENG in Ireland wishes to recruit a Technical Support Specialist to join our Passenger car After-Sales Department, based in our Head Office on the Naas Road, Dublin 12. The successful candidate will assist with the following duties. Main duties and responsibilities to include: Providing technical support to our Dealer Network. Liaising with Manufacturers on technical issues. Supporting technical training for the Dealer Network. Providing excellent levels of customer support. Resolving complaints. Carrying out technical office administration. The successful candidate will ideally: Be a qualified Motor Technician, with a minimum 3- 4 years experience. Possess a strong technical background, with a proven track record in Motor Vehicle After-Sales. Have good I.T. and analytical skills, and high level of attention to detail. Display excellent customer service and communication skills. Be self-motivated, with the ability to work on own initiative. Have strong interpersonal skills, with the ability to gain the respect of our Dealer network. Have a positive attitude toward achieving results and meeting deadlines. Work well as part of a team. Have a full, valid driving licence. Be willing to travel to Dealer Branches, and Manufacturers facilities as required. Experience in a similar role would be an advantage. If you meet the above criteria and wish to be considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae. Skills: Qualified Motor Vehicle Technician It & Analytical Skills Attention to Detail Full & Valid Driving Licence

Motor Distributors Limited, the exclusive importer and distributor of Mercedes Benz, smart, BYD and XPENG in Ireland wishes to recruit a Technical Support Specialist to join our Passenger car After-Sales Department, based in our Head Office on the Naas Road, Dublin 12. The successful candidate will assist with the following duties. Main duties and responsibilities to include: Providing technical support to our Dealer Network. Liaising with Manufacturers on technical issues. Supporting technical training for the Dealer Network. Providing excellent levels of customer support. Resolving complaints. Carrying out technical office administration. The successful candidate will ideally: Be a qualified Motor Technician, with a minimum 3- 4 years experience. Possess a strong technical background, with a proven track record in Motor Vehicle After-Sales. Have good I. T. and analytical skills, and high level of attention to detail. Display excellent customer service and communication skills. Be self-motivated, with the ability to work on own initiative. Have strong interpersonal skills, with the ability to gain the respect of our Dealer network. Have a positive attitude toward achieving results and meeting deadlines. Work well as part of a team. Have a full, valid driving licence. Be willing to travel to Dealer Branches, and Manufacturers facilities as required. Experience in a similar role would be an advantage. If you meet the above criteria and wish to be considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae. Skills: Qualified Motor Vehicle Technician It & Analytical Skills Attention to Detail Full & Valid Driving Licence

**Job Summary**
As a Technical Support Engineer, you will provide support to customers, customer support personnel, and field support staff, focusing on advanced diagnosing, troubleshooting, repairing, and debugging NetApp products, including hardware, software, and multi-system/multi-vendor/multi-network interoperability issues.
You will respond to situations where first-line product support has failed to isolate or fix problems in hardware or software products, ensuring optimal results.
You should be a proactive professional with demonstrated technical problem-solving skills, subject matter expertise, and strong customer service orientation and experience.
**Job Requirements**
+ 5+ years of relevant technical support experience.
+ Proven ability to diagnose and resolve complex issues using advanced analytical and creative problem-solving skills.
+ Capacity to proactively identify potential issues, raise concerns early, and propose innovative, preventative resolutions.
+ Demonstrated ability to quickly learn new technologies and leverage them effectively in a customer-facing environment.
+ Strong interpersonal skills to effectively manage stressful or ambiguous situations and deliver superior customer service.
+ Strong written and verbal communication skills in English, plus one or more of the following: Spanish, Italian, French, or German.
+ Proven ability to mentor and coach fellow Technical Support Engineers, influence decisions, and share best practices with both immediate and adjacent teams.
+ Established track record of collaborating with senior internal and external stakeholders and contributing to cross-team initiatives.
+ Create new knowledge base articles and improve existing ones for reuse throughout the Technical Support Center.
**Experience and Technical Expertise:**
+ Extensive, hands-on experience with networking protocols and storage technologies (e.g., NFS, CIFS, SAN, iSCSI, TCP/IP, RAID).
+ Proven experience with NetApp Storage Systems (ONTAP 9 AFF/ASA/FAS, E-Series) and associated management tools.
+ Familiarity with ancillary technologies such as DNS, NIS, and Active Directory.
+ Expertise in performance troubleshooting, including diagnosing issues in NetApp systems (throughput, latency, high-load bottlenecks) and resolving performance challenges across environments such as high-availability configurations, UNIX/Linux or Windows systems, NAS/SAN, or enterprise applications (e.g., Exchange, SQL Server, Oracle, SAP).
+ Experience with virtualization (VMware, Hyper-V, Citrix) and cloud solutions, emphasizing performance issue detection under load.
+ Proven ability to collaborate with internal escalation teams and engineering to identify defects, influence technical strategy, and resolve challenging support issues.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

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**Job Description:**
**VMware Cloud Foundation (VCF) Division Overview**
**The VMware Cloud Foundation Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.**
**With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud. Modern infrastructures, accelerated application innovation, and predictable TCO savings and investment returns are just a few of the benefits from having a private cloud infrastructure powered by VMware Cloud Foundation.**
**Together, our bold group of technology professionals with diverse backgrounds - spanning engineering, products, marketing, partners, professional services, and global support services - is focusing on what can be for the largest enterprises, governments, financial services, healthcare, manufacturing and educational institutions of the world.**
**The Elevator Pitch: Why will you enjoy this new opportunity?**
**NSX Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping Broadcom customers and committed to solving their most complicated issues in a timely fashion. As a Senior Technical Support Engineer, you are the trusted ally of our global customers and the expert they turn to for troubleshooting, diagnosis, and resolution. Our Technical Support Engineers are the "face" of Broadcom to IT professionals world-wide.**
**When you join Broadcom as a NSX Senior Technical Support Engineer, you will learn and support our latest technology, provides mentoring to new engineers, receive mentoring from Tech Leads and become eligible for performance bonuses. NSX TSE's who deliver outstanding customer satisfaction are well-positioned for future career growth opportunities across various disciplines.**
**Success in the Role: What are the performance outcomes over the first 6 months you will work toward completing?**
**As a first-year NSX Senior TSE you will undergo a substantial skills development training program focused on learning our NSX product, tools & processes. NSX is the network virtualization and security platform that enables Broadcom's cloud networking solution with a software-defined approach to networking that extends across data centers, clouds, and application frameworks.**
**After an 8-week onboarding program that includes technical and soft-skills training, you will shadow and collaborate with fellow Senior TSEs to learn the skills and habits necessary to deliver unparalleled customer experiences. Within 12 weeks, you will begin engaging directly with Broadcom global customers and partnering with them to resolve critical issues.**
**To be successful in this role, you must be a motivated self-starter and resourceful learner, have previous experience working as a network administrator or in a networking support role, possess strong customer interaction and problem-solving skills, has proven expert knowledge and experience with one or multiple networking areas, and is able to prioritize multiple requests and work assignments. Are you eager to learn about our latest technologies, work with the best team of support engineers and gain the network virtualization knowledge required to help Broadcom's customers? Do you possess expert level knowledge and experience with switching and routing protocols, network topologies, Linux OS, firewalls or other security products, load balancers, containers, or any other networking specialty? If you are someone who embraces new technology, enjoys continuous learning, and desires a collaborative work environment, we encourage you to explore this opportunity with Broadcom.**
**What type of work will you be doing? What assignments, requirements or skills will you be performing on a regular basis?**
**Our Technical Support Engineers are trusted advisors and experts that Broadcom customers seek out when they have a question or issue. The responsibilities for this role include:**
**· Engaging with global customers via email, and/or virtual collaboration sessions.**
**· Troubleshooting with global customers and/or reproducing issues in a lab environment.**
**· Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it.**
**· Partnering with internal stakeholders like engineering, field teams and other technical experts to drive resolution to critical situations**
**· Collaborating with experienced Senior engineers to troubleshoot complex environments, review logs and communicate detailed action plans.**
**· Researching issues via our internal knowledge base.**
**· Creating and updating knowledge base articles.**
**· Creating training material and coaching/mentoring new team members.**
**· Maintaining a positive customer experience in every interaction.**
**· Driving global escalations toward resolution and generating Root Cause Analysis reports**
**· Dealing with customers in English within the EMEA region.**
**· Completing various self-paced training programs designed to further enhance your skills.**
**Requirements:**
**·** **5+ years related experience.**
**·** **Bachelor's degree. Relevant years of experience in lieu of degree may be considered.**
**What is the leadership for this role? What is the structure and culture of the team like?**
**You will also collaborate with teams from across the globe. Managers will provide guidance and coaching to help you achieve your maximum potential. We value fresh ideas, innovative thinking, and constructive feedback. Team members are encouraged to challenge the status quo and invent better ways of delivering support. Our culture is one of possibility. Everyone is empowered to develop new ways to achieve success.**
**Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.**
**If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.**
Welcome! Thank you for your interest in Broadcom!
We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.
For more information please visit our video library ( and check out our Connected by Broadcom ( series.
Follow us on Linked In Broadcom Inc ( .