1,276 Team Lead Positions jobs in Ireland

Job Title: Lead Pedagogue (Social Care Leader)

Job Category: Permanant

Department: Out of Home Care

Job Code:

Location: Donohill Meadows, Co Tipperary.

Position Type: Full Time

Salary: Negotiable, based on experience

Date posted: 27/08/2025

HR Contact: Melissa MacKinnon

Closing date: 15/09/2025

Applications Accepted By: E-mail:

Do you want to be part of an organisation that:

• Provides a dynamic and diverse range of services and supports to young people and families.
• Is a leading provider of settled and stable homely, low occupancy, residential placements for young people.
• Puts children and employees at the centre of all we do, and that is not for profit.
• Emphasises quality of care, organisation culture, support, and collaboration with all levels of the organisation.
• Supports your professional development and provides career progression opportunities.

What we offer:

• Salary €42,000 - €5,000 (Inclusive of Overnight Allowance)
• Employment Assistance Programme
• Education, Training, and Continuous Professional Development Support
• Psychology led Clinical Team Supervision
• Cycle to Work Scheme
• Team Building Activities

Essential qualifications:

• QQI Level 7/8 in Social Care, or equivalent qualification from another jurisdiction
• QQI Level 8 in Psychology
• QQI Level 7 or Professional Practice Qualification in Child & Adolescent Psychotherapy
• QQI Level 7 or Professional Practice Qualification in Counselling / Psychotherapy
• QQI Level 7 or Professional Practice Qualification in Addiction Counselling
• QQI Level 7 in Youth and Community or similar
• QQI Level 7 in Social Science / Social Studies
• QQI Level 7 in Family Support
• Professional Qualification in Teaching (Not TEFL)
• Professional Qualification in Nursing Studies
• QQI Level 7 in Disability Studies
• QQI Level 7 in Applied Behavioural Analysis
• QQI Level 7 in Early Years Care where centre caters for children under 12 years.
• BA in Applied Policing or equivalent
• Holder of Higher Certificate in Custodial Care (Irish Prison Service) or equivalent
• 2 Years Post Qualification Experience working in the Social Care Field

Desirable experience:

Experience working with vulnerable young people.

Experience working within a residential & team environment.

Experience working with youths and families in the community

Established in 2012, Compass Child and Family Services (CLG) is a Charity offering out of home care arrangements for children in the care of the Irish State. Our philosophy of working with children and their families is guided by the principles of Social Pedagogy.

The main object for which the Company is established is:

• Compass CFS works with families and its individual members to support and encourage the effective functioning of families living in Ireland.
• Compass CFS provides residential medium to long term care for children and young people in the care of the Irish State.
• The fostering and promotion of aid to children, young people and their families in accordance with the Child Care Act, 1991 and Children's Act, 2001.
• Compass CFS provides Aftercare services and supports for young persons over 18 years old who have been cared for by the Irish State.

All our services and how we engage in our work is guided by Social Pedagogical Principles. Social Pedagogy is based on humanistic values stressing human dignity, mutual respect, trust, unconditional appreciation and equality. It is underpinned by a fundamental concept of children, young people and adults as equal human beings with rich and extraordinary potential and considers them competent, resourceful and active agents.

Compass CFS invests surplus reserves in developing new services in line with the constitution and objectives of the charity. This includes but not limited to projects that do not make money, the promotion of social work and social pedagogy in Ireland, and supporting other charitable funds, associations and institutions calculated to promote or assist the main objectives of the Compass CFS constitution.

Our organisation and its services are of a size that allows a sense of connectedness and familiarity between its people and this is reflected in our model of care and philosophy which truly values the importance of relationships and respect. This allows for a qualitative sense of purpose within the lived everyday experience for adults and Young People alike.

If you are curious, person centred and ambitious for positive outcomes for young people as a result of their care experience with us, then working with Compass CFS has much to offer you in helping you to achieve meaningful goals in your professional journey.

Please find a full job specification for the post and application form attached.

For informal enquiries please contact: Paul O'Gorman

For general information please visit:

Application deadline: 02/07/2024

Reference ID: DM

Job Type: Full-time

Pay: ,000.00- ,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program

Ability to commute/relocate:

• Tipperary, CO. Tipperary: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Licence/Certification:

• CORU Registration (preferred)
• Full Irish Driver Licence (required)

Work Location: In person

We are looking for a person that is passionate about golf course maintenance. An individual who has a proven track record, who can work on their own initiative, is ambitious, a team player and is looking to further their career with an employer that will nurture and develop your talent.

This highly motivated individual will report directly to the Golf Course Superintendent. Under their supervision, you will be challenged and encouraged to develop your skills and knowledge. You will also be mentored in how to manage, motivate and lead a team from the front.

Key Responsibilities

· Cutting of greens, tees, surrounds, fairways, rough and semi rough.

· Maintaining bunkers.

· Carry out routine repairs.

· Carry out standard aeration work.

· Set up the golf course, including changing holes, moving tee markers, emptying bins, cleaning surfaces of debris.

· Maintaining trees and shrubs on the golf course

· General spraying duties with both Knapsack and boom sprayers.

· Be able to use, understand and carry out minor repairs on the irrigation system, be familiar with programming, water usage etc.

· Check machinery before and after use and report any irregularities to the superintendent.

· Maintain good standards of health and safety for self and others.

· Understanding the rules of golf relating to golf course maintenance.

· Communicating effectively to all team members in the venue and golfers on the course.

· Lead the team when the superintendent is on leave.

· Maintain excel maintenance records of all activities.

· Understand how the Purchase Order system for procurement works.

· Be able to understand and track spend in relation to the annual budget.

· Be involved in the drafting and implementation of the annual maintenance plan.

Required Education, Skills and Qualifications

· 5 years experience working on a golf course.

· Spraying certs.

· Manual Handling cert.

· Chainsaw cert.

· Greenkeeping diploma/certificate is an advantage but not a necessity.

Job Types: Full-time, Permanent

Pay: From €45,000.00 per year

Benefits:

• Bike to work scheme
• Company pension
• Employee discount
• On-site parking
• Sick pay

Work Location: In person

We are currently seeking a Clinical Lead to coordinate and manage the 'School Play therapy' initiative in Greystones, Co. Wicklow. A surge in the number of young children suffering from higher levels of anxiety identified by school principals has prompted the creation of a community-wide positive well-being initiative led by the 'It Takes A Village Community Group'.

'It Takes A Village' is a positive well-being initiative borne out of concerns expressed by teachers in primary schools located in the Greystones and Delgany areas of County Wicklow. The initiative seeks to build a community of services to assist children, families and teachers in need of help with issues around anxiety in young children in the eight primary schools in the catchment area.

As the Clinical Lead, you will be responsible for managing the overall clinical governance of the therapy programme across up to 8 schools in Greystones and Delgany, Co. Wicklow. You will hold clinical governance for the work of 2 play therapists who will receive clinical supervision externally. You will provide therapy inputs to families, school teachers and school principals in the form of group sessions and workshops. You will be directly involved with the implementation, and monitoring of therapy interventions aimed at supporting children and their families. You will work in the context of a broad programme of school supports such as those provided by NEPS and Department of Education & Science to ensure alignment and consistency with their policies and procedures.

Your role will include overseeing the delivery of the in-school play therapy programme and ensuring that the programme runs efficiently and effectively.

Job Types: Part-time, Fixed term

Contract length: 24 months

Pay: €30.00-€40.00 per hour

Expected hours: 21 per week

Education:

• Master's (preferred)

Work Location: In person

Who we are:

Irish Manufacturing Research (IMR) is a leading Research and Technology Organisation providing a portfolio of operations research, training, and consultancy services to Industry across the following four thematic pillars: Digitisation, Sustainable Manufacturing, Design for Manufacturing, and Robotics and Automation. As a leading manufacturing Research & Technology Organisation (RTO) with labs and industrial pilot lines in Dublin and Mullingar, IMR works with leading global and indigenous brands to demystify, and derisk new and emerging technologies and to deliver high-impact collaborative research and services to enable advanced manufacturing for a broad range of clients across Ireland's manufacturing network.

What IMR offers:

• An opportunity to contribute to the national economic growth agenda
• A competitive salary and pension
• A friendly and flexible working environment with State-of-the-art Innovation Centres
• Lots of diversity in terms of people, technology, projects and ideas
• The opportunity to join a dynamic and committed team
• Interaction with a diverse range of industrial clients and state partners
• 5 weeks holidays

The Role:

This is a new role in IMR's expanding Technology Innovation & Entrepreneurship Group. This is a pivotal role in driving IMR's spin-out agenda and supporting our client companies on their market evolution journeys. Reporting to IMR's Director of Technology Innovation & Entrepreneurship, you will utilize your skills to scout and assess opportunities, manage a pipeline & portfolio of entrepreneurial projects, and think creatively to expand and evolve opportunities to maximize their potential.

For this role, we are seeking a motivated, mid-career candidate with extensive experience in the start-up world, ideally someone who has served as a CEO and is eager to apply and share their learnings.

Key Responsibilities:

• Develop and execute market engagement & scouting strategies to identify opportunities which can support spin-out development through IMR.
• Manage a project pipeline, building a portfolio of potential spin-out projects and contributing to IMR's metrics and goals.
• Identify candidate "spin-in" entrepreneurs & founders to generate high potential start-up teams.
• Lead the collaborative development of compelling funding applications.
• Manage the commercial maturation of Comms Fund projects, including overseeing and supporting the development of go-to-market strategies, business plans and founding teams leading to successful spin-out events.
• Work with client companies in assessing new market opportunities and developing go-to-market strategies, enabling them to evolve their market positions.
• Other responsibilities as required.

Required
Skills and Experience:

• Master's degree in business or equivalent.
• Proven leadership experience in start-up environments or related roles.
• 4+ years in strategic consulting/coaching with early-stage entrepreneurs.
• Project or Programme Management Qualification, e.g. Agile would be ideal.
• Proven experience managing project pipelines & portfolios.
• Proven experience building funded business plans.
• Demonstrated effectiveness in extracting and interpreting customer needs.
• Experience operating in a manufacturing environment is beneficial.
• Experience developing successful Enterprise Ireland Comms Fund proposals is beneficial.
• Experience with industrial clients and technology awareness.
• A valid driver's license is essential. National travel is required, and candidates must be capable of travelling nationally by car.

Location:

IMR offices are located in Rathcoole, Co Dublin and Mullingar, Co Westmeath. This position is based in our Mullingar office. We offer a hybrid working model. Travel between offices and client sites will be required from time to time.

Salary & Benefits:

This position will command a package consisting of basic salary (€86,013 - €94,118 depending on qualifications and experience), employer pension contribution and 5 weeks holidays.

Closing Date:

All applicants must include an up-to-date version of your CV with their application. Electronic applicants only via LinkedIn or to

Closing date for receipt of all applications is 12 noon Friday, 3
rd
October 2025. Interviews are expected to take place week commencing 13
th
October 2025.

IMR is committed to creating a diverse and inclusive workplace. We actively promote equity and equal opportunity in all aspects of employment and welcome applications from candidates of all backgrounds, experiences, and identities. We do not discriminate based on age, disability, gender, race, religion, sexual orientation, or any other protected characteristic. We strive to ensure our recruitment processes are fair, accessible, and free from bias.

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

As an innovative and recognised industry leading practitioner, in this newly created role you will play an integral part in supporting our vision to be a national and global leader in wastewater modelling. As the Capability Lead (Head of Discipline) for Wastewater Modelling within our 600 strong Water Resource Group, you will drive the quality and delivery of complex modelling solutions managed by our 75+ wastewater modellers based across our UK, Ireland and Global Delivery Centres.

You will leverage your leadership skills to ensure the continued growth and capability of your teams, creating a culture of opportunity and growth that supports personal and career development, embracing new technical capabilities that both meets and exceeds current and future client and market expectations - challenging the accepted.

Remit of your role will include

• Partner with the Water Capability Director and the Water Chief Engineer, deliver project delivery excellence.
• Create an environment where rigorous technical assurance governance is adhered to.
• Collaborate with our wastewater modelling Regional Discipline Leads to provide key technical guidance on Jacobs appointed frameworks, contributing to the growth of the business through identifying, developing and delivering both existing and new workstreams and services
• Lead the development of a clear vision and strategic direction for wastewater modelling.
• Drive innovation by identifying and implementing advanced techniques, tools and practices enhancing efficiency and sustainability.
• Develop working methods, routines and innovative approaches to improve processes in the delivery of wastewater network projects.
• Be the technical verifier on all complex wastewater modelling projects
• Manage systems to store, share, and apply modelling guidelines and practices effectively
• Have a strategic overview of ongoing capability footprint and recruitment, so that key skills within your teams align with and exceed current and future client and market demands.
• Develop clear career development routes and succession plans for the capability, including engagement with our Global Design Centres
• Be a visible advocate for Jacobs Culture, leading a capability mindset focussed on Safety, our accelerators and initiatives, such as I&D and Agile Careers.

Here's what you'll need

We would be delighted to hear from and speak too candidates with a progressive mix of following

• Chartered accreditation (ICE or CIWEM)
• Expert in InfoWorks ICM, Info Asset Manager and ArcGIS.
• Experienced Wastewater Modelling practitioner with proven track record in successfully leading large teams
• Recognised leader of complex technical projects with a focus on quality, efficiency, and innovative problem-solving.
• Demonstrable record in driving vision, purpose and engagement across multi-office teams
• Inclusive and diverse with a global mindset
• Excellent Relationship and Stakeholder management, strategic influencing, conflict management and engagement skills that cultivate trust.
• Engaging interpersonal and communication skills and an active listener.
• Be curious and have a passion for project delivery innovation and delivery excellence
• Strategic mindset with an end user focus.

Joining Jacobs not only connects you locally but globally. Our values stand on a foundation of safety, integrity, inclusion and belonging. We put people at the heart of our business, and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees.

With safety and flexibility always top of mind, we've gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You'll uncover flexible working arrangements, benefits, and opportunities, from well-being benefits to our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you'll discover how you can cultivate, nurture, and achieve your goals – all at a single global company. Find out more about life at Jacobs.

We aim to embed inclusion and belonging in everything we do. We know that if we are inclusive, we're more connected and creative. We accept people for who they are, and we champion the richness of different perspectives, lived experiences and backgrounds in the workplace, as a source of learning and innovation. We are committed to building vibrant communities within Jacobs, including through our Jacobs Employee Networks, Communities of Practice and our Find Your Community initiatives, allowing every employee to find connection, purpose, and belonging. Find out more about our Jacobs Employee Networks here.

Jacobs partners with VERCIDA to help us attract and retain talent from a wide range of backgrounds. For greater online accessibility please visit to view and access our roles.

As a disability confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we're keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.

Chanelle Pharma are excited to share that we are seeking a highly experienced and detail-oriented Quality Assurance Lead for our upcoming ERP Implementation Project. The role will involve overseeing the quality and compliance aspects of our SAP Cloud ERP transformation. This is a critical position to ensuring GxP compliance, data integrity, and operational excellence across our developing and growing pharmaceutical operations.

Location: Onsite in our QC Laboratory in Loughrea, Co. Galway.

As our QA Lead for the ERP Implementation Project, your key responsibilities will be as follows:

• Defining and implementing the QA strategy for SAP ERP aligned with regulatory and operational requirements.
• Establishing and enforcing quality governance frameworks, policies, and procedures across all relevant domains.
• Leading the QA workstream within the SAP S/4HANA Cloud ERP programme, aligned to an "Adopt not Adapt" methodology.
• Collaborating with SAP consultants, business stakeholders, and technical teams to ensure quality requirements are embedded in system design and configuration.
• Ensuring the ERP system complies with GxP regulations, including 21 CFR Part 11 and EU GMP Annex 11.
• Supporting and working with the Computer System Validation (CSV) lead and supporting vendors regarding related processes and activities.
• Ensuring documents are reviewed and approved appropriately.
• Implementing audit trails, electronic signatures, and access controls to support inspection readiness and data integrity.
• Acting as the primary liaison across key stakeholders and the project team for all quality-related matters. - Facilitate workshops and training sessions to promote quality awareness and compliance culture.
• Monitoring and reporting on quality KPIs and drive continuous improvement initiatives.
• Supporting manufacturing, supply chain, and regulatory teams with quality insights to optimise operations.

The essential duties and responsibilities listed above are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

Skills Competencies:

• Deep knowledge of SAP S/4HANA or SAP Cloud ERP in regulated pharma or CDMO environments.
• Hands-on experience with:
• • Quality Management (QM) module.
• Batch management and traceability.
• Inspection planning and execution.
• Business process integration with LIMS and EQMs.
• Familiarity with SAP Best Practices and Fit-to-Standard methodology.
• Strong understanding of GDP, GxP, 21 CFR Part 11, EU GMP Annex 11, and ALCOA+.
• Experience supporting Computer System Validation (CSV) and audit readiness.
• Proven track record leading Quality Assurance (QA) workstreams in large-scale ERP implementations.
• Experience with SAP Signavio or similiar tools for process modelling and validation traceability.

• Strong communication, leadership, and stakeholder management skills.

• Qualifications Experience:

• Over five years of Quality Assurance experience in regulated pharmaceutical and CDMO settings, ensuring compliance and operational excellence.

• Extensive experience in ERP implementations, with a strong focus on SAP systems, and familiarity with tools such as SAP Signavio for process modelling and validation traceability.
• Demonstrated leadership in CSV activities and QA-related ERP projects.
• Experience with AI/ML tools for quality monitoring and validation (desirable).

Applicants from diverse backgrounds, including those returning after a career break or with transferable skills from non-traditional career paths, are encouraged to apply. We value varied experiences and are committed to fostering an inclusive environment that supports individuals with disabilities.

This position is only open to candidates who already hold valid work authorisation for the EU.

Role: Delivery Lead / Delivery Mgr.

Dublin, Ireland

Responsibilities:

Delivery Leadership

• Lead and manage large-scale delivery programs with a minimum portfolio size of €150M+ and a team size of 2000+ professionals.
• Drive end-to-end delivery across Agile methodologies (SCRUM, Spotify, Kanban, Story Points).
• Manage diverse delivery models including Fixed Price, Time & Material (T&M), Outcome-based, and Managed Services.
• Ensure delivery readiness by identifying, onboarding, and mentoring talent (individuals and squads).
• Resolve delivery impediments with a hands-on, solution-oriented approach.

Solutioning and Technology Leadership

• Engage in customer conversations to conceptualize solutions, architectures, and delivery plans.
• Stay abreast of digital trends such as SRE, automation testing, predictive analytics, AI, and DevOps.
• Provide technical leadership across backend, frontend, data, and DevOps stacks.

People Management

• Foster a servant leadership culture, ensuring team integration with both HCL and customer environments.
• Drive career development, mentoring, and upskilling initiatives.
• Lead integration efforts for onsite teams with parent organization through townhalls, sprint meetings, and training.
• Collaborate with local agencies and universities for future talent acquisition and enablement.

Operational and Financial Management

• Own and manage P&L for Ireland, including revenue, margin, ARC, and utilization metrics.
• Act as the single point of contact (SPOC) for managing sales, delivery, and stakeholder relationships.
• Manage delivery teams of 200+ FTEs across onsite and offshore locations with revenue responsibility of €5–20M.

Customer and Stakeholder Engagement

• Lead customer and team communications, ensuring alignment with Agile governance and delivery progress.
• Proactively manage impediments and provide actionable solutions.
• Build strong relationships with internal and external stakeholders.

Qualifications:

Required

• 17–20 years of experience in IT delivery leadership roles.
• Proven track record in managing large Agile delivery programs.
• Strong communication and stakeholder management skills.
• Experience in managing delivery across multiple commercial models (Fixed Price, T&M, etc.).
• Hands-on experience in solutioning across backend, frontend, data, and DevOps technologies.
• Demonstrated ability to manage large-scale delivery units (€150 portfolio, 2000+ team size).
• Experience in Agile transformation using SCRUM, Spotify, Kanban, and Story Points.
• Strong financial acumen with P&L ownership experience.

Preferred

• Experience in building and scaling start-up teams within enterprise environments.
• Familiarity with digital transformation trends such as SRE, automation testing, AI, and predictive analytics.
• Experience in integrating distributed teams and fostering a unified organizational culture.
• Exposure to talent development through partnerships with universities and local agencies.

Other Requirements

• Ability to think on your feet and challenge teams/customers constructively.
• Strong servant leadership mindset with a focus on team empowerment and growth.
• Experience in Agile governance and delivery measurement frameworks.

Willingness to take full accountability for delivery outcomes, team performance, and customer

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Role Overview
The Engineering Lead – MuleSoft is a senior technical leadership role responsible for designing, developing, and delivering enterprise-grade integration solutions. You will lead cross-functional development teams, provide governance and strategic direction on MuleSoft integration patterns, and act as the escalation point for technical issues across projects.

You will play a pivotal role in enabling secure, resilient, and modern API-driven architecture, helping to streamline banking services for both internal and external stakeholders.

Key Responsibilities
Systems Design & Development

Lead end-to-end integration solution design using MuleSoft Anypoint Platform, adhering to enterprise architecture and security standards.

Ensure alignment with agreed tooling, methods, and governance processes, tailoring technical solutions based on standards.

Provide oversight on non-functional aspects like scalability, reusability, observability, and performance.

Review and approve system and component designs for critical initiatives, ensuring robust integration architecture.

Methods and Tools

Define and adopt engineering tools and methodologies for API-led connectivity, CI/CD, unit testing, and code quality.

Support and enforce peer code reviews, documentation, and development discipline.

Establish reusable libraries, templates, and patterns for integration pipelines.

Project Management Support

Collaborate closely with Project Managers and Delivery Leads to ensure timely, cost-effective, and high-quality solution delivery.

Ensure accurate scoping, estimation, and tracking of technical tasks in Agile environments.

Contribute to post-implementation reviews and help eliminate technical bottlenecks.

Collaboration and Communication

Maintain trusted working relationships with stakeholders across engineering, architecture, security, and operations.

Act as a technical advisor for MuleSoft best practices, integration roadmaps, and platform performance optimization.

Support conflict resolution and influence design decisions across squads and partner teams.

Leadership & Governance

Provide technical mentorship to integration engineers and junior MuleSoft developers.

Participate in architecture review boards, security design assessments, and release planning sessions.

Conduct periodic assessments of team capability and SDLC adherence, updating practices to reflect current trends.

Experience
10+ Years of overall experience, 4+ years in MuleSoft with hands-on expertise in Anypoint Studio, API Manager, and CloudHub.

Strong knowledge of SDLC, API lifecycle, and agile software engineering practices.

Ability to troubleshoot complex integration issues and propose long-term strategic fixes.

Experience with version control (e.g. Git), automated testing, and CI/CD pipelines (e.g. Jenkins, GitLab CI).

MuleSoft Certified Developer / Architect credentials.

Familiarity with Java, REST, OAuth2, SAML, and message brokers (JMS, RabbitMQ).

Knowledge of banking or regulated industries, with understanding of compliance and risk management frameworks.

Experience with container orchestration (Kubernetes/Docker) or API Gateway implementations.

About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Wipro Limited (NYSE: WIT, BSE: , NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.

• Oversee and support process by reviewing daily transactions on performance parameters
• Review performance dashboard and the scores for the team
• Support the team in improving performance parameters by providing technical support and process guidance
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
• Ensure standard processes and procedures are followed to resolve all client queries
• Resolve client queries as per the SLA's defined in the contract
• Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
• Document and analyze call logs to spot most occurring trends to prevent future problems
• Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
• Ensure all product information and disclosures are given to clients before and after the call/email requests
• Avoids legal challenges by monitoring compliance with service agreements

• Handle technical escalations through effective diagnosis and troubleshooting of client queries
• Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
• If unable to resolve the issues, timely escalate the issues to TA & SES
• Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
• Troubleshoot all client queries in a user-friendly, courteous and professional manner
• Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business
• Organize ideas and effectively communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA's

• Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
• Mentor and guide Production Specialists on improving technical knowledge
• Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
• Develop and conduct trainings (Triages) within products for production specialist as per target
• Inform client about the triages being conducted
• Undertake product trainings to stay current with product features, changes and updates
• Enroll in product specific and any other trainings per client requirements/recommendations
• Identify and document most common problems and recommend appropriate resolutions to the team
• Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver

No

Performance Parameter

Measure

1

Process

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT

2

Team Management

Productivity, efficiency, absenteeism

3

Capability development

Triages completed, Technical Test performance

Mandatory Skills: SDET.

Experience: 5-8 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.