38 Technical Advisor jobs in Ireland

The employee will be employed as a Technical Advisor within the customer service department.

The main purpose is to coordinate and support Liebherr service engineers, customers, and globally located mixed sales companies.

While ensuring a customer focus, contribute to continuous improvement and business development.

Close cooperation internally and with external departments for support is essential.

Key elements of the role Responsibilities include but are not limited to the following: Based primarily in Ireland, plan and coordinate service and support for full range of products and services from Liebherr Customer Service.

Deliver timely support for customers, both directly and indirectly through network of mixed sales companies (MSC).

Provision of on-site support, in emergency cases.

Preparation and delivery of technical reports on project / job completion.

Training of clients, employees, and apprentices both on-site and in-house.

Liaising with internal departments to eliminate faults and improve products.

Work with our sales department and global network of Mixed Sales Companies (MSC) to promote and develop business opportunities.

Develop and maintain KPI and targets.

Maintain a customer focused approach.

Ensure quality, environmental and Health & Safety standards are always maintained.

Contribute to Continuous Improvement and Quality Management.

Qualifications, experience & competencies Qualifications & experience A third level qualification in engineering or applicable trade Working knowledge of MS office suite of programs Strong communication skills in written and spoken English Experience in a similar technical support role Knowledge of PLCs and Variable Speed Drives (VSD) Competencies Highly motivated with excellent organizational skills Work independently while also fitting into a team Willingness to self-learn and improve Positive attitude Strong communicator Have a careful, conscientious, and methodical approach Benefits We offer a competitive salary, pension scheme, training and development opportunities, subsidised canteen, retailer discounts, travel opportunities, sports and social club, cycle to work scheme and if that isn't enough, we have an early finish on a Friday! #LCC **We do not require the assistance of recruitment agencies for this role.

To be considered for this role you will be redirected to and must complete the application process on our careers page.

To start the process click the Continue to Application or Login/Register to apply button below.

Lead Food Safety Auditor & Technical Advisor (Maternity Cover 12 month FTC) Exclusive Role! Based in Monaghan Do you have experience auditing within the food industry and are looking for a new position with one of the largest producers in the world within their field? MCS Group is proud to be working exclusively with an industry leader in the food manufacturing industry to recruit a Lead Food Safety Auditor & Technical Advisor to join the team and manage the internal/external audits on site and ensure that the sites meet company standards. What You Will Do: Manage the 3rd party accreditation for farm sites across the business (Bord Bia, Red Tractor Standards etc.) You will assist daily with the management of the company's Quality Management System for both farms and packhouses. You will assist in organising audit dates on sites with 3rd party bodies. Conduct internal audits regularly across sites. Promote a culture of Food Safety. Conduct gap analysis of new standards and also implementing changes. What You Will Need: Strong experience in an auditing role within the food industry Knowledge & working experience of food safety standards (ideally Bord Bia, Red Tractor, BRCGS) Degree in a related field (Desirable) Knowledge or experience with HACCP Principes (Desirable) Valid driving licence What You Will Receive: Attractive salary Private healthcare Life assurance Opportunity to work with a well-respected company and expand your knowledge of the food industry To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Ben Picking, Specialist Consultant at MCS Group Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs All conversations will be treated in the strictest of confidence. Not all agencies are the same MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google. Skills: food audit technical manufacturing Benefits: Private Healthcare

Enterprise Technical Support Advisor Location IE-Cork Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies including 90% of the Fortune 500 trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential. Support Engineers will work as part of a Global Virtual team to provide a high standard of technical support to customers on our Platform Management suite of products specialising inActive Directory management software. Stellar customer service andcall-handling skills and the ability tointerface, collaborate and prioritise customer issues with Development and effectively communicate solutions to customers is crucial to the role. Responsibilities Maintain a personalqueue of ongoing customer ticketsuntil resolution. Interface with the R&D, Sales, Product Management and Professional Services teamsto bring escalated issues toclosure. Document all customer case details on our support portal (case tracking system). Be pro-active in creating & publishing documentation in a customer focussed Knowledge Centred Support (KCS) environment. Developing and attending training for self-improvement toassistand share knowledge with other engineers. Troubleshoot customersissues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicate solutions to customers. Initiate,participateor lead, local and global projects. Working with the following technologies. Operating Systems: Windows Messaging:Microsoft Exchange On-Prem and Office 365' Directory Services: Active Directory Networking: DNS, TCP/IP Databases: SQL Escalate customer issues to Technical Support management and AccountManagementas necessary. Acting as aliaisonbetween the Development team and the Quest end customer. After 6 months, have the capability of providing after-hours support and weekend support, ifrequired. Qualifications A detailed knowledge of Quest Active Directory products Change Auditor, Recovery Manager for Active Directory,InTrust,GPOAdmin, Security Guardian An in-depth understanding of different messaging and collaboration systems, in particular Office 365 andExchange experience Messaging Fundamentals including mail routing, connectors, interoperability with foreign systems Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP, WMI, ASP, DCOM) preferably from a system administration background Active Directory Management and Migration experience Knowledge of AD Access Control Lists and Active Control Entries, and trusts between AD Forests Understanding of MAPI and EWS Knowledge of Internet Information Server (IIS) Experience with SQL Server OtherRequirements Prior Technical Support experience or proventrack recordin system administration. Azure, Hyper-V,VMWare / Virtual Server technology experience. Technical writing skills. Familiarity with debugging tools/techniques (e.g.WebEx). Fluency in English. Another European language, especially French or German, is an advantage. Why Quest At Quest, your work makes an impact. Youll help organizations get AI-ready while building your career with a global team of innovators. We offer: Competitive pay, annual bonuses, and top-performer recognition. Comprehensive health, family, and retirement benefits. Flexible work options, generous PTO, and wellness programs. Professional growth through learning platforms, mentorship, and leadership programs. Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.

Enterprise Technical Support Advisor Location IE-Cork Job ID Category Support Position Type Regular Full-Time Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization.

More than 45,000 companies including 90% of the Fortune 500 trust Quest to solve their most critical IT challenges.

From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.

Support Engineers will work as part of a Global Virtual team to provide a high standard of technical support to customers on our Platform Management suite of products specialising in Active Directory management software.

Stellar customer service andcall-handling skills and the ability tointerface, collaborate and prioritise customer issues with Development and effectively communicate solutions to customers is crucial to the role.

Responsibilities Maintain a personalqueue of ongoing customer ticketsuntil resolution.

Interface with the R&D, Sales, Product Management and Professional Services teamsto bring escalated issues toclosure.

Document all customer case details on our support portal (case tracking system).

Be pro-active in creating & publishing documentation in a customer focussed Knowledge Centred Support (KCS) environment.

Developing and attending training for self-improvement toassistand share knowledge with other engineers.

Troubleshoot customersissues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicate solutions to customers.

Initiate,participateor lead, local and global projects.

Working with the following technologies.

Operating Systems: Windows Messaging: Microsoft Exchange On-Prem and Office 365' Directory Services: Active Directory Networking: DNS, TCP/IP Databases: SQL Escalate customer issues to Technical Support management and Account Managementas necessary.

Acting as aliaisonbetween the Development team and the Quest end customer.

After 6 months, have the capability of providing after-hours support and weekend support, ifrequired.

Qualifications A detailed knowledge of Quest Active Directory products Change Auditor, Recovery Manager for Active Directory, In Trust, GPOAdmin, Security Guardian An in-depth understanding of different messaging and collaboration systems, in particular Office 365 and Exchange experience Messaging Fundamentals including mail routing, connectors, interoperability with foreign systems Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP, WMI, ASP, DCOM) preferably from a system administration background Active Directory Management and Migration experience Knowledge of AD Access Control Lists and Active Control Entries, and trusts between AD Forests Understanding of MAPI and EWS Knowledge of Internet Information Server (IIS) Experience with SQL Server Other Requirements Prior Technical Support experience or proventrack recordin system administration.

Azure, Hyper-V, VMWare / Virtual Server technology experience.

Technical writing skills.

Familiarity with debugging tools/techniques (e.g.

Web Ex). Fluency in English.

Another European language, especially French or German, is an advantage.

Why Quest At Quest, your work makes an impact.

Youll help organizations get AI-ready while building your career with a global team of innovators.

We offer: Competitive pay, annual bonuses, and top-performer recognition.

Comprehensive health, family, and retirement benefits.

Flexible work options, generous PTO, and wellness programs.

Professional growth through learning platforms, mentorship, and leadership programs.

Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**What you'll do:**
The Customer Advisory Architecture Advisor (AA) works closely with SAP's Sales organization and the Partner ecosystem to define the account strategy. AAs work with the customer to understand their business and technical needs.
We then bridge the gap between the customer's business strategy and relevant SAP solutions by working with the customer Architects to understand their current AS-IS landscape and in partnership with them create To-Be business and solution architectures and an enterprise level transformation.
This close relationship ensures that the AA becomes the trusted advisors of the customer to achieve their desired to-be SAP-based Enterprise Architecture.
As an Architecture Advisor (AA), you will focus on the following key areas:
Account Planning & Architecture Management Responsibilities.
+ Lead the business and technical solution engagements with the customer stakeholders, crafting the overall narrative to the customer of how to attain their objectives with SAP.
+ Support the assessment of current customer solutions from SAP and potential areas of opportunity for faster solution adoption & consumption, as well as footprint expansion
+ Support sales cycles throughout the Customer Value Journey as an integral member of the SAP account team. Identifying necessary expert resources needed to address customer specific requirements
+ Drive business and IT architecture definitions to ensure consistency, cooperation, and alignment with SAP organizations, the customer, and partners.
+ Provide a linkage from the customer to SAP product development leadership.
Creating an SAP Architecture Vision for the Customer.
+ Support building customer demand through appropriate thought leadership positioning.
+ Understand customer's business process map and business model with industry reference architecture focus.
+ Understand customer's current enterprise landscape and future needs.
+ Drive the positioning of standard cloud architectures (plug & play) leveraging standard cloud solutions.
Building Key Customer Architecture Deliverables: Business & Solution Architecture, Target State, Transformation Roadmap.
+ Drive business architecture and capability mapping to high level solution design.
+ Ensure IT feasibility of the business capabilities mapping to SAP solution architecture.
+ Support customer cloud transformation roadmap definition (business and application focus).
+ Drive customer cloud/hybrid transformation roadmap definition with focus on standard cloud application and technology focus
Being a Trusted Architecture Advisor for the Customer.
+ Align transformation roadmap with current adoption/solution consumption.
+ Support transformation roadmap governance & adaptation based on evolution of customer needs and SAP solutions.
+ Drive solution expansion by highlighting value & linkages to the broader SAP Portfolio
+ Evangelise strategic SAP innovation areas and strategy such as: AI and Data Strategy
**What you bring:**
+ Extensive experience within the SAP eco-system, able to demonstrate a deep understanding of what it takes to successfully transform a business with SAP. Typically with a PreSales or Consulting organization.
+ Considerable experience with software/IT organizations as an IT Architect or Enterprise Architect and/or specific expertise with software solutions through Solution Management, Presales, Adoption/Consumption, Consulting or Business Development, demonstrating successful outcomes over multiple years.
+ Represent SAP as the trusted advisor within SAP and/or the market.
+ Deep knowledge of Cloud, Hosted Services, SaaS/ PaaS models and Cloud-based commerce/ business networks.
+ Proven professional networks in the market to drive pipeline and revenue growth for SAP.
+ Proven track record of success in the selected industry area, if required.
+ Proven leadership and project management experience.
+ Proven experience of driving tangible outcomes in Enterprise Architecture for customers.
+ Always learning: a growth mindset in this role is essential, not just for the SAP solutions but to maintain a close understanding and appreciation of competitive solutions
+ Fluency in English: demonstrating excellent presentation and communication skills; any other language is an asset.
+ Education: Bachelor's degree (or equivalent) required, MBA or equivalent degree required from accredited university preferred.
+ Design Thinking experience in customer facing engagements is desirable
+ TOGAF or SAPIEA-10 certifications and Experience in using the SAP Enterprise Architecture Methodology tools is an added value for candidates
**Meet your team:**
At the core of our mission, the Architecture Advisor team is dedicated to guiding our customers through their cloud business transformation journey. Our experts work collaboratively to deliver tailored, consistent value to every customer, ensuring they achieve the best results from their cloud investments.
We are passionate about enhancing the end-to-end customer experience. By focusing on improving the adoption and consumption of SAP's products and services, we help customers unlock the full potential of their technology solutions.
What sets our team apart is our deep understanding of each customer's unique industry landscape. By speaking our customers' language, we build stronger foundations of trust and credibility. This allows us to engage with them in more meaningful ways, addressing industry-specific needs, challenges, and opportunities. The better we understand our customers, the easier it becomes to foster lasting relationships that drive real business transformation.
Whether helping customers overcome obstacles or identifying new growth avenues, the Architecture Advisor team is committed to delivering value every step of the way.
Note: Multiple openings are available for this position.
**Skills you'll use:**
**Professional Skills**
Business Transformation
Customer Orientation
Strategic Thinking
Complex Problem Solving
**Tech Industry & SAP General Skills**
Technology Innovation
Artificial Intelligence
Go-To-Market Strategy
SAP Cloud Suite Portfolio
RISE and GROW with SAP
SAP Corporate Strategy
**Role Specific Skills**
Business Architecture
Enterprise Architecture
Transformation Roadmap Design & Management
Clean Core Strategy
Storytelling
Design Thinking
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**Opening:**
WalkMe (NASDAQ: WKME) is growing and we want you to join us! Have you ever wanted to work for an industry leader? Well, how about an industry creator! At WalkMe, we're not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, we're changing how enterprises interact with their technology.
So, if you're looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.
*** Working Days - Monday to Friday
**Lists:**
Why Join Us?
Become part of a culture that values innovation, teamwork, and professional growth. At WalkMe, you'll have opportunities to develop your skills and advance your career in a supportive and dynamic setting.
What will you actually be doing?
+ Communicate with customers via email, live chat, and screen shares.
+ Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
+ Develop in-depth knowledge of our products and their features.
+ Engage with customers to understand and fulfill their goals with our solutions.
+ Apply and share best practices for optimal use of our products.
+ Innovate and propose ideas for enhancing the overall customer experience.
What should you bring to the table?
+ 1 year experience in software support or customer service.
+ Fluent in English (verbal and written). - Must
+ Problem-solving skills with a customer-first approach.
+ Knowledge of HTML, jQuery, CSS (please specify your level).
+ Experience in various communication formats (written, live chat, conference calls, in-person).
+ Ability to grasp and articulate new technologies quickly.
+ Proficient in using application logs, browser dev tools, and other diagnostic tools.
+ Independent and teamwork capabilities.
+ Poise and articulation in challenging customer interactions.
+ Availability to work onsite at our TLV office 3 times a week.
+ Working Days - Monday to Friday
**Closing:**
Why WalkMe? As one of the world's leading SaaS companies, WalkMe enables you to partner with some of the most creative, innovative, and dedicated people in the business. And when we're not hard at work powering digital adoption, you'll find us relaxing with a cup of coffee.
So why should you work for WalkMe? For starters:
+ We're ranked by Dun & Bradstreet as one of the TOP 20 software companies to work for in Israel.
+ We were recognized by Deloitte as the 6th fastest growing software company in the world.
+ We're publicly traded on the Nasdaq stock exchange.
+ We provide you with the latest cutting edge tech to power your work while developing and advancing your career
+ We manage at eye-level, giving you the chance to work with anyone at the company. Want to pitch an idea to one of WalkMe's founders or work on a project with our CEO? You've come to the right place.
+ We recognize that you have a life outside the office. Whether it's picking up the kids or taking some time off for yourself, we make sure you keep your work-life balance.
And that's just the beginning! We could go on and on, but it would probably be easier to just apply and find out more.
Learn more about Digital Adoption Platform (DAP): Take a look at our company culture: Check out the latest WalkMe updates: out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

**Job Summary**
We are looking for an experienced technical support specialist who excels in diagnosing and troubleshooting complex software and network systems, providing top-tier assistance through various channels. The ideal candidate should be skilled in addressing escalated issues, collaborating with engineering teams, and enhancing products. Proficiency in customer installation, training, and knowledge base management is essential, along with a dedication to fostering positive customer relationships in a technical environment.
**Job Requirements**
+ Good understanding of:
- Storage concepts and infrastructure
- Database principles, (mysql)
- Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)
- Windows and Linux Operating Systems
+ Basic understanding of
- Hypervisor (Hyper-v/VmWare)
- Remote authentication methodology (LDAP, SAML etc)
- Data protection and backups
- Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
- RestAPI methodology
+ Knowledge of the following technologies will be considered an asset
- OnCommand products suite
- NetApp Storage System operating systems such as Data ONTAP
- Scripting or programming languages such as Python, JAVA, Perl, etc.
- The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
- NetApp High-Availability (HA) technology
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
- Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology
**Your Profile**
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
+ 2+ years of experience in a relevant technical support role
+ Good written and verbal communication skills in both German, Italian or Hebrew(B2+) and English
+ Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
+ Ability to follow standard engineering principles and practices
+ Creative approach to problem solving
+ Fluent in English + any of the following languages: German, Italian, or Hebrew

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

**Job Summary**
The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products. This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues. The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management, Engineering, Support Account Managers and Sales in order to drive operational excellence within support.
**Key Responsibilities**
_A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for_
· Resolving customer problems that come in via the telephone, the web, chat or AutoSuppor
· Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
· Creating new knowledgebase articles to capture new learnings for reuse throughout the center.
· Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
· Responding to situations where NetApp product support has been unable to solve customer's technical issues.
· Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs
**Job Requirements**
· Excellent written and verbal communication skills.
· Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations.
· A clear understanding of the product development cycle, technical requirements and project management.
· Experience and understanding of Storage Hardware, Software, Cloud and Virtualization technology
· A strong understanding of concepts related to computer architecture through implementation.
· A demonstrated ability to function successfully as a leader.
· Responsibility & Interaction
· This position is responsible for managing many tasks within a large group or department.
· Align local targets to business goals
· The potential impact of decisions made by this individual will be mostly operational.
· This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.
· This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.
· Utilizes people skills and available manager tools to positively impact the development of your team within their role and career.
· This individual must demonstrate favorable results through providing leadership to function.
_Related Experience Desire_
· A minimum of 1 to 5 years of experience as a people leader is required.
· Demonstrated ability to manage multiple projects is required.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

Job Title:
Technical Support Agent
Job Description
We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!
This is a **fully remote role, however, only candidates residing in Northern Ireland can** **be considered,** in the event you are required to come to our hub in Belfast.
The role will require you to **commit to shifts between 2pm - 11pm, Wednesday to Sunday.** We offer a competitive salary of **£30,500 + benefits** !
You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with
+ Device, and performance support
+ Communicate troubleshooting steps effectively
+ Supporting with data and user deletion requests
+ Collaborate with engineers to provide tech resolutions
+ End-to-end ownership of customer support requests
+ Proactively gaining updates and communicating to the customer
**Requirements**
+ Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
+ Strong technical knowledge and practical understanding of web technologies
+ Advanced troubleshooting skills
+ Ability to communicate technical knowledge to non tech audience clearly
+ Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
+ Structured multitasking and prioritisation skills
+ Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
+ Collaborative interpersonal skills with experience working in a cross-functional team environment
**Preferred Qualifications**
+ Web based background or computer science qualifications
**Concentrix is an equal opportunity employer**
_We're_ _proudly_ _united as one_ _team, one company, globally._ _We're_ _committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
UK, Work at Home, Northern Ireland
Language Requirements:
English (Required)
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