144 Technical Analyst jobs in Ireland

Unijobs
on behalf of our public sector client have a requirement for a
Technical Support Analyst.
This position is working off a
hybrid basis
with the requirement to attend meetings in the office when required.

The successful candidate will be employed as an
agency employee
working
35 hours per week
.
This position is also a temporary contract, initially for
6 months
with the possibility of extension thereafter. The salary on offer for this position is
€56,757 (€31.08 per hour)
.

You will also accrue
30 days annual leave
per annum and be paid
bank holidays
.

Overview:

This role is to provide technical support and coordination for the departments CRM or ITMS system and end user self-service portal, ensuring efficient operation and issue resolution.

The role involves managing service and access requests, troubleshooting, liaising with a third-party vendor and Help Desk, coordinating user acceptance testing (UAT) and supporting system documentation and stakeholder engagement.

Principle Duties & Responsibilities:

• Provide day-to-day technical support for the CRM / ITSM system and end user self-service portal environments.
• Manage and escalate incidents and service requests with a third-party vendor.
• Investigate and troubleshoot system issues, providing resolution or coordinating fixes with the vendor.
• Coordinate and manage access requests in line with access control policies.
• Lead and participate in UAT for system changes and enhancements; devise test scripts and document outcomes as needed.
• Participate in system updates and new implementations.
• Communicate with internal stakeholders regarding system updates, known issues and testing activities.
• Ensure data integrity and quality within the CRM system.
• Respond to common system and user support queries, providing clear and timely guidance.
• Develop and maintain user support materials, including Knowledge Base Articles (KBAs) and internal documentation.
• Attend and contribute to meetings with internal teams and external vendors related to CRM/portal performance and improvements.
• Support continuous improvement of the CRM and portal experience for end users.
• Provide support for other tasks as deemed appropriate by the management team.

Post Specific Requirements:

Must have:

• Third level qualification in Computer Science, Information Systems or Data Analytics.
• A minimum of 3 or more years, supporting CRM / ITSM or similar platforms from a technical perspective.
• Excellent problem-solving and analytical skills.
• Experience in a strong customer focus orientated environment.
• Experience in the analysis of data, identifying trends and root causes.
• Team player with a focus on continuous improvement.
• Ability to work collaboratively across technical and non-technical teams.
• Ability to manage multiple projects and priorities.

Additional requirements specific to the post:

• Need to have full Driving Licence with own transport to fulfil the requirements of the role as this post will involve travel.
• Preferred experience working in Customer Support or Service Desk environments.
• Flexibility in working hours to meet the needs of the service.

*This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role*

Unijobs is an equal opportunities employer

Job Title: IT Support Analyst

Location: Cork, IRL

Job Type: Full-time contract, Until 10/30/2026

General Summary:

Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. The responsibilities of this role include:

• Working under close supervision.

• Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct).

• Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.

• Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks.

• Using deductive problem solving required to solve moderately complex problems; most problems have defined processes of diagnosis/detection; some limited data analysis may be required.

• Exercising some creativity may be required to troubleshoot technical problems or deal with novel circumstances.

Principal Duties & Responsibilities

• Supports troubleshooting efforts to identify routine and moderately complex problems.

• Follows standard operating procedures.

• Seeks out learning opportunities and feedback to increase own knowledge and skill using internal and external training resources.

• Provides first or second level support to resolve problems with products, applications, and devices.

• Communicates with project lead via email and direct conversation to provide project status updates and information about impending obstacles.

• Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures.

• Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).

• Understands the importance of contributions from individuals of varying backgrounds, locations, and cultures.

• Completes moderate technical tasks assigned by more senior personnel.

• Follows procedures for incident escalation and notification to appropriate resources.

• Resolves routine problems and attempts to resolve complex problems.

• Reviews information (e.g., procedures, installation, configuration) related to new support.

• Adapts to moderate changes and setbacks in order to manage pressure and meet deadlines.

• Contributes to the knowledge repository for routine and moderately complex technical support.

IT Core Competencies

• Accountability - Hold one's self and others accountable for measurable quality, timely and cost-effective results, and accepts responsibility for impacts to the business and changes to business processes.

• Adaptability - Adjusting own behaviors to work efficiently and effectively in light of new information, changing situations and/or different environments.

• Collaboration - Fosters working together by establishing, communicating, and reinforcing shared values, norms, and objectives.

• Communication - The ability to effectively exchange information with stakeholders in addition to the ability to accurately hear and understand the partially expressed thoughts, feelings, and concerns of others.

• Financial Acumen - Ability to understand in-depth financial information that can be used to make meaningful insights to drive business growth in a safe and transparent environment.

• Influence - The ability to accomplish goals through others.

• People Development - Models and creates an environment that promotes career development.

• Strategic Focus - Applies a comprehensive approach using business acumen and industry research to solve systematic complexities that promote growth.

Required Competencies:

Additional Competencies (All competencies below are required upon entry)

• Analytical Skills - The ability to collect information and identify fundamental patterns/trends in data. This includes the ability to gather, integrate, and interpret information from several sources.

• Escalation Management - Knowledge of the procedures for incident escalation. This includes understanding when to escalate as required in a timely manner.

• Focusing on the Customer - The ability to effectively identify and address key customer needs. This includes leading others to maintain focus on customers and seeking information to uncover a true client need.

• IT Expertise- Basic knowledge of major operating systems, major enterprise software applications, hardware, and middleware. This includes the ability to understand some development and testing and analysis methodologies.

• Software Knowledge- The ability to understand and troubleshoot basic issues with major operating systems (e.g., Windows, Mac OS, Linux) and enterprise applications (e.g., Java) in order to administer repairs, upgrades, and re-imaging.

• Taking Initiative - The ability to attack work activities with drive and energy, understand the impact of work on key metrics, and make decisions that are in the company's best interest. This includes not being afraid to initiate action before all the facts are known, and driving value-added work tasks to completion.

• Technical Troubleshooting - Knowledge of systematic approaches to solving common technical problems (e.g., hardware, software, application, operational). This includes the ability to identify problems and report and escalate problems according to established procedures, and the ability to identify available information resources for troubleshooting.

• Workstation Hardware - The ability to conduct the installation and standard configuration of hardware in an end-user PC/workstation environment, conduct routine maintenance, and update hardware components as needed while adhering to relevant organizational protocols for hardware installation, configuration, and maintenance. This also includes basic knowledge of printer, phone, and mobile device hardware.

• Workstation Software - Thorough understanding of desktop operating systems such as Windows and OSX, including a thorough understanding of the full Microsoft Office Suite with an emphasis on Outlook, Word, and Excel. This also includes the ability to troubleshoot basic to intermediate software issues relating to the operating system or end-user applications.

Minimum Qualifications

• High School Diploma or equivalent.

• 1+ years experience in IT or Engineering Support or related area. 1+ years experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).

Preferred Qualifications

• Bachelor's degree in IT-relevant field.

Physical Requirements

• Frequently transports between offices, buildings, and campuses up to 2 miles.

• Frequently transports and installs equipment up to 40 lbs.

• Performs required tasks at various heights (e.g., standing or sitting).

• Monitors and utilizes computers and test equipment for more than 6 hours a day.

• Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.

ORIX Aviation is an aircraft leasing company established in 1991, currently with over 200 aircraft owned, managed, and committed on lease to more than 50 airlines across greater than 30 countries. ORIX Aviation is also a 30% shareholder in Avolon, one of the world's largest aircraft lessors. ORIX Aviation has offices in Dublin and Dubai and works closely with a team of aviation specialists in ORIX Corporation in Tokyo. The team consists of 100+ aviation professionals across the three locations. ORIX Aviation is an S&P ranked aircraft servicer and has earned a "strong" ranking - the highest possible ranking - with a stable outlook. ORIX Aviation is positioned to grow both its owned book aircraft as well as managed aircraft in the coming years. ORIX Aviation believes in the power of diversity and is an equal opportunities employer.

Position:

As part of our ongoing fleet and organisational expansion, we now have an opportunity for a Manager/Analyst join our Technical team. The role presents an opportunity to develop a successful and rewarding career and gain significant exposure at all levels across the full breadth of the organisation.

Key Responsibilities
Responsible for technical data management including:

• Review of monthly utilisation reports
• Support the marketing and technical teams with the preparation and audit of aircraft technical specifications ensuring a high standard of output
• Support the technical team to keep all aircraft data on the contract management system (Leasepoint) up to date and accurate
• Assist the technical team in the review and management of aircraft maintenance events in accordance with the relevant lease agreement.
• Perform mid-term records audits and oversee physical audits and ensure ORIX technical data is up to date

Deal Or Project Related Responsibilities & Inter-departmental Support

• A flexible hybrid working model
• Perform due diligence on transactions and contractual terms from a technical perspective (ie maintenance compensation provisions, MR rates, compensation, payment terms, delivery conditions, redelivery conditions, maintenance covenants).
• Perform / Oversee technical due diligence on assets being acquired (physical/records inspection)
• Act as Technical representative during deal transactions.
• Support Trading/Leasing with technical related queries and technical specifications
• Support Technical and operations related projects across the Company.
• Perform any other duties the Company may assign to you from time to time.

Requirements:

• 2-5 years' experience in a similar role. Airline/OEM/Part 21 background will be considered
• Relevant university degree (Mechanical/Aeronautical Engineering)
• Excellent interpersonal and communication skills
• Advanced Microsoft Excel knowledge
• Proactive, well-organized and able to manage priorities and meet challenges head on
• Aircraft leasing experience desirable

Other information:

Working with ORIX Aviation
Outside of an attractive and competitive remuneration package, and based in a modern office block situated in a desirable location, other benefits of the ORIX Aviation culture include:

• A flexible hybrid working model
• A Social Committee who arrange multiple social events; everything from meals out and pub quizzes to family fun days and social drinks.
• Participation in company sports teams such as tag rugby, tennis and football.
• Access to on-site gym and subsidised external gym and sport club memberships.
• Annual fundraising for charities and community organisations.
• Opportunity to get involved in ORIX Aviation's committees which include Wellness, Equality, Diversity & Inclusion, ECO and Sports & Social.
• Secondment opportunities to Dubai.

ORIX Aviation is an equal opportunities employer and accepts applications from people of all backgrounds and disciplines. ORIX Aviation supports inclusion in the workplace and will endeavour to provide reasonable accommodations as requested by candidates throughout the interview process. We encourage applicants with additional accommodation requirements to contact us

About Kinaxis
In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Europe and around the world as we continue to innovate and revolutionize how we support our customers.

Our regional offices serve as centralized hubs where employees and customers from across Europe can come together to work towards solving some of the biggest challenges facing supply chains. People matter at Kinaxis and we are committed to helping you grow professionally as you take the first step in crafting your career journey.

Location
This is a remote position. You can work from home and be located anywhere in Ireland.

About The Team
The Customer Support team is comprised of more than 50 experienced support professionals with an array of technical experience from various backgrounds. We have regional offices in NA, EMEA, and APAC to provide our customers global coverage as we handle more than 12,000 support cases annually.

This is a 12-month position, starting January 2026.
To be eligible for a Co-op or Intern position at Kinaxis, you must either be currently enrolled in full-time education or, if you are a recent/upcoming graduate, your graduation date must be within 12 months of the placement end date.
*What you will do *

• You will learn about could computing and very large data sets as you handle Service Requests for Infrastructure Updates, Customer Data Requests, Configuration Changes, and Data Model Changes among other tasks
• You will work with consultants, partners, and customer technical resources to provision, setup, test, and deploy customer environments
• Follow-up with internal and external customers to ensure problems were resolved and/or recommend further action to ensure non-recurrence and customer satisfaction
• Follow-up on Change Requests to insure correct implementation as well as gather evidence
• Providing liaison and coordination with other departments, when necessary, to obtain answers to or resolve urgent or complex customer/service problems and inquiries
• Auditing and recommending changes for Service Request handling procedures
• May perform additional projects as needed

*What we are looking for *

• Enrolled in a post-secondary diploma or degree in a related discipline
• The ability to handle multiple tasks simultaneously with an exceptional eye for detail as every Service Request has real business impact.
• Solid working knowledge of Window's environments, IIS, and experience with web-based applications
• Working knowledge of Microsoft Office applications (word, excel, power point, outlook)
• Strong Research and troubleshooting skills are required

*Things that would definitely help *

• Supply Chain knowledge is considered an asset
• Understanding of Large in-memory databases
• Working knowledge of relational database and query writing consider a valuable asset
• Experience in a customer-facing technical support position considered a valuable asset

We're accepting applications now through end of day on (Weekday, Month Day, Year) . All submissions will be reviewed during this time, as well as after the posting closes.

#Internship, #Intern,
Work With Impact:
Our platform directly helps companies power the world's supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands:
Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.

Social Responsibility at Kinaxis:
Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we're committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis web site at or the company's blog at .

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.

What we do

We are experts in trading essentially all listed financial products and asset classes, with a focus on derivatives trading. Through market making and market taking, we handle millions of trading transactions around the world every day, providing liquidity and ensuring competitive prices for buyers and sellers. While our presence in the market is broad, our trading desks are highly specialized, allowing for a deep understanding of unique drivers of each asset class.

Responsibilities:

• Conduct impact analysis and support change management for system upgrades, strategy rollouts and vendor/exchange upgrades
• Support ETL/ELT pipeline development and maintenance for market and trading data ingestion.
• Work with development teams to implement and test new features in operational platforms that support our trading environment
• Taking projects through the entire cycle from requirements gathering to production release.
• Collaborate with operational support teams, and developers to gather and document business and technical requirements.
• Constantly maintaining and tuning existing processes to meet evolving performance criteria as business needs change.
• Working with a variety of business areas to continuously improve technical performance
• Proficiency in Python or another scripting language and advantage

What we're looking for

• BSc. in Computer science or a technical discipline or equivalent experience
• 4-5 years' work experience in the financial sector
• Strong SQL skills and experience working with large datasets
• Proficiency in Python or another scripting language and advantage
• Familiarity with ETL/ELT processes
• Experience with tools such as Informatica/Tidal/Airflow an advantage.
• Experience with project management tools (e.g. Jira Confluence)
• The ability to prioritise tasks and plan for and meet deadlines.
• The ability to communicate effectively with a range of technical and non-technical staff across the organisation.
• Solid understanding of financial markets, and tradeable instruments. (Futures, Options, Equities etc.)

I am looking for a
Senior Technical Business Analyst
for a
Leading Global Insurance Client
based in Dublin.

*This is an initial 12 month Daily Rate Contract*

Key Responsibilities:

• Lead, run and help define the product vision and roadmap for our digital products and analytical capabilities
• Collaborate closely with technology groups, business colleagues and other teams to deliver high quality, user-centric products, and features
• Lead and facilitate workshops and meetings as required to support data gathering, analysis and definition of business requirements deliverables
• Handle, co-ordinate and define the product backlog across various products for delivery
• Coordinate testing across all phases of projects and support defect management resolution

Experience and Qualifications:

• 5+ years of demonstrable experience in business analysis or product ownership role
• Experience in digital product or platform development
• Experience working with multi-functional teams that include business partners, domain experts, analysts, UX designers, IT architects
• Strong analytical and problem-solving skills with knowledge of Agile processes and principles
• Relevant 3rd level qualification or equivalent experience
• Validated previous experience within a similar role with evidence of successful delivery of product and business change outcomes

What's on offer?

• An initial 12 month contract role.

Next Steps:

• The role looks like something you might be interested in? Hit the "Apply Now" button
• If this job isn't suited to your skills but you are looking for a new opportunity please get in touch by sending an email to

Technical Business Analyst

500 per day

12 month contract

1 week a month in Galway office

1) Requirements gathering

2) Firm understanding API's

3) Writing stories in Jira

4) Understanding complex UI applications

4) Data mapping experience.

Desired Skills and Experience
Technical Business Analyst

500 per day

12 month contract

1 week a month in Galway office

1) Requirements gathering

2) Firm understanding API's

3) Writing stories in Jira

4) Understanding complex UI applications

4) Data mapping experience.

Employment Type

Permanent

Location

Role Profile

We have a fantastic opportunity for a Technical Business Analyst with at least 3 years' experience to join the team at Mediolanum in Dublin. You will work within the IT department, analyzing, defining and documenting business requirements for data and analytics projects and change initiatives that support and contribute to the company's growth. This is a terrific opportunity for applicants to become an integral part of an Agile squad, using the latest cloud and AI technologies as part of an innovative asset management and investments organization.

Duties

Work pro-actively with senior management, IT colleagues and Mediolanum business subject matter experts to:

• Conduct effective workshops to elicit detailed business requirements from a end-users and stakeholders working in Investments, Risk, Product, Finance and Operations business teams.

• Analyse current business processes and data flows to identify inefficiencies or gaps, and how these could be overcome with AI or other technologies available.

• Develop a deep understanding of business area(s) and assist the business stakeholders in the prioritization and phasing of requirements within a project.

• Ensure a common understanding and quality of deliverables with business requirements through consultation, review and sign-off with SMEs.

• Document and validate clear high-level and detailed requirements gathered in workshops in standard documentation templates including business requirement documents and requirement analysis spreadsheets.

• Translate business requirements into data requirements and collaborate with engineering and data analysts to identify where requirements can be met with available data, or if new data needs to be acquired.

• Work collaboratively within an agile team, taking initiative to lead and drive activities towards successful delivery.

• Support engineering, data analytics and data governance teams as they develop, test, and deploy solutions. Review delivery team output to ensure requirements are accurately interpreted.

• Support production of test plans, test conditions, test scripts, and participate in the running of coordinated system tests and user acceptance testing.

• Ensure compliance with architecture and data governance standards related to the data modelling, data acquisition and data glossary.

• Maintain centralized knowledge repositories to capture and share insights on solutions and products delivered.

Skills & Competencies

• High level of proficiency in Microsoft Office tools including Excel, Word and Power Point

• End-users experience using SQL, relational databases and/or PowerBI a distinct advantage. Familiarity with Python preferred.

• Demonstrated use of AI technologies to gain operational efficiencies

• Ability to work autonomously, take initiative, and be highly motivated to translate complex, unstructured ideas into executable plans

• Analytical mindset, capable of critical thinking and problem-solving skills.

• Excellent communication skills and hands-on Stakeholder Management experience.

• Good knowledge of business analysis and project management processes and methodologies (Waterfall/Agile).

Qualifications & Experience

• Educated to Degree Level in a relevant technical discipline with adequate business experience or hold a Business degree with adequate technical experience.

• 3+ years' experience in a Business Analyst role performed as part of transformation project or as a member of an IT solution delivery team.

• 2+ years' experience in Financial Services but not necessarily in Funds, Asset Management and/or Life Insurance.

Applications Close Date