108 Technical Analyst jobs in Ireland
ICT Senior Technical Analyst
Dublin, Leinster
Cpl Resources - TEG
Posted today
Job Viewed
Job Description
Job Title: ICT Senior Technical Analyst Starting Salary: *€60,680 (Salary scale: €0,680 - ,523)*Please see below for further information. Location: The Exchange, Belgard Square North, Tallaght, Dublin 24. Working Hours: 37.5 hours per week Hybrid working:Up to 3 days per week Closing Date: 12.00 pm, Monday, 20thOctober 2025 Tenure: Appointment will be on a permanent basis subject to successful passing of the probationary period. Commission for Regulation of Utilities (CRU) The Commission for Regulation of Utilities (CRU) is Ireland's independent energy and water regulator. The work of the CRU impacts every Irish home and business ensuring safe, secure and sustainable energy and water supplies for the benefit of all customers. About The Job Operations and Organisational Development The Operations and Organisational Development Division is responsible for supporting and empowering CRU teams to achieve outcomes set out in the Strategic Plan. The ICT team sits within this Division. The ICT Team leads implementation of our Digital Strategy to deliver quality digital services to our customers and stakeholders. The Role TheICT Senior Technical Analystposition presents an exciting pathway to advance your career in ICT within the public sector. Ideal for those keen on engaging with a diverse array of cutting-edge technologies and solutions, both cloud-based and on-premise. In this role, you will work closely with internal stakeholders and external service providers to improve and develop ICT systems and solutions. Your contributions will be essential to the technological advancement and upkeep of these systems. While CRU predominantly utilises Microsoft platforms, possessing a broad technical knowledge of the Microsoft stack is essential for this role. You will be expected to have experience to support, maintain, and enhance the digital solutions used by CRU. Duties & Responsibilities Reporting to the ICT Manager, theICT Senior Technical Analystrole will typically include activities such as: Supporting the delivery of the CRU Digital Strategy and associated projects/Initiatives; Assisting the ICT Manager in the Day-to-day management of the Outsourced Managed Service Providers (MSPs); Overseeing the patching and updating of operating systems, virtual environments and other software and liaising with the MSP Infrastructure team to schedule maintenance windows; Diagnosing and resolving technical issues and problems effectively and efficiently; Implementing strong security measures. Experience of IAM, Conditional Access Policies, Group Policies, etc. is essential for this role; Overseeing the CRU Cybersecurity Solution and working with the outsourced Managed SOC to quickly resolve cyber issues; Supporting cybersecurity initiatives, audits and remediation work and ensuring appropriate measures are in place; Manage a very demanding and wide-ranging workload of competing priorities often to be completed within tight deadlines; Ensuring support for existing and emerging ICT services, including providing technical advice to project teams; Identifying and analysing complex technical issues, and helping to find appropriate solutions including consulting external service providers where required; Build and maintain effective relationships with key internal & external stakeholders,; Design and lead new initiatives and implement operational changes to services; Identifying and researching relevant new technologies to enhance the operational effectiveness of CRU; Taking an active role in supporting and maintaining ICT solutions and providing advice and guidance where necessary. Analysing, preparing, and maintaining technical documentation to ensure all essential information is accurately recorded within the CRU ICT knowledge base; and Carrying out such other functions, duties and activities, as may be required from time to time to fulfil the business objectives of the CRU and as appropriate to the grade. The CRU may establish a shortlist of suitable candidates for potential future positions that may arise within the organisation. Qualifications & Skills Essential Requirements Candidates must have on or before the closing date for applications the following: Honours degree (NFQ Level 8), 2.1 or higher qualification, preferably in Computer Science, Information Communication Technology, Cloud Computing, Data Science, Business or other closely related discipline. Minimum of 3 years relevant experience in a similar role in ICT / Business. Experience of: Service Desk Management & Support; M365, VMWare, SharePoint, Business Intelligence Solutions; iii.Security SIEM Systems, with extensive Azure knowledge, Active Directory, IAM, Conditional Policies, Group Policies, etc. Working within a complex ICT environment, including supporting, maintaining, researching, organising and completing multiple tasks and activities within clearly defined timeframes. Salary *Starting salary of ,680 Salary scale: ,680 - ,523 *Candidates should note that entry will be atthe minimum point of the scale. The rate of remuneration may be adjusted in line with Government pay policy. Candidates should note thatdifferent pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Salary increments will be awarded annually, subject to satisfactory performance. Application Process The CRU have engaged Cpl Ireland as a data processor to assist the CRU with this recruitment competition. Cpl Ireland will collect application information and assess suitability on behalf of the CRU. Information collected by Cpl Ireland will be kept for 12 months after the conclusion of the competition. Should you have any queries surrounding the application process, please contact. Application Procedure To apply for this full-time opportunity, candidates must submit an application form for this opportunity before the closing date for applications (Monday, 20thOctober 2025, 12 pm -to be received not later than 12 pm) As part of the application form candidates will be required to upload aCover LetterandC.V.which clearly demonstrates how they meet the key requirements of the role. The application from can be found here -Career Opportunities | The Commission for Regulation of Utilities (CRU) ( Candidates must be eligible to work full time in Ireland at time of application. The CRU do not reimburse any expenses incurred by candidates during the interview process. Any candidate requiring any accommodation for interview or other elements of the selection process should notify us atso that appropriate arrangements can be made. Skills: Azure ICT M365
This advertiser has chosen not to accept applicants from your region.
0
Ict senior technical analyst
Dublin, Leinster
Cpl Resources - TEG
Posted today
Job Viewed
Job Description
Job Title: ICT Senior Technical Analyst Starting Salary: *€60,680 (Salary scale: €0,680 - ,523)*Please see below for further information. Location: The Exchange, Belgard Square North, Tallaght, Dublin 24. Working Hours: 37.5 hours per week Hybrid working: Up to 3 days per week Closing Date: 12.00 pm, Monday, 20th October 2025 Tenure: Appointment will be on a permanent basis subject to successful passing of the probationary period. Commission for Regulation of Utilities (CRU) The Commission for Regulation of Utilities (CRU) is Ireland's independent energy and water regulator. The work of the CRU impacts every Irish home and business ensuring safe, secure and sustainable energy and water supplies for the benefit of all customers. About The Job Operations and Organisational Development The Operations and Organisational Development Division is responsible for supporting and empowering CRU teams to achieve outcomes set out in the Strategic Plan. The ICT team sits within this Division. The ICT Team leads implementation of our Digital Strategy to deliver quality digital services to our customers and stakeholders. The Role The ICT Senior Technical Analystposition presents an exciting pathway to advance your career in ICT within the public sector. Ideal for those keen on engaging with a diverse array of cutting-edge technologies and solutions, both cloud-based and on-premise. In this role, you will work closely with internal stakeholders and external service providers to improve and develop ICT systems and solutions. Your contributions will be essential to the technological advancement and upkeep of these systems. While CRU predominantly utilises Microsoft platforms, possessing a broad technical knowledge of the Microsoft stack is essential for this role. You will be expected to have experience to support, maintain, and enhance the digital solutions used by CRU. Duties & Responsibilities Reporting to the ICT Manager, the ICT Senior Technical Analystrole will typically include activities such as: Supporting the delivery of the CRU Digital Strategy and associated projects/Initiatives; Assisting the ICT Manager in the Day-to-day management of the Outsourced Managed Service Providers (MSPs); Overseeing the patching and updating of operating systems, virtual environments and other software and liaising with the MSP Infrastructure team to schedule maintenance windows; Diagnosing and resolving technical issues and problems effectively and efficiently; Implementing strong security measures. Experience of IAM, Conditional Access Policies, Group Policies, etc. is essential for this role; Overseeing the CRU Cybersecurity Solution and working with the outsourced Managed SOC to quickly resolve cyber issues; Supporting cybersecurity initiatives, audits and remediation work and ensuring appropriate measures are in place; Manage a very demanding and wide-ranging workload of competing priorities often to be completed within tight deadlines; Ensuring support for existing and emerging ICT services, including providing technical advice to project teams; Identifying and analysing complex technical issues, and helping to find appropriate solutions including consulting external service providers where required; Build and maintain effective relationships with key internal & external stakeholders,; Design and lead new initiatives and implement operational changes to services; Identifying and researching relevant new technologies to enhance the operational effectiveness of CRU; Taking an active role in supporting and maintaining ICT solutions and providing advice and guidance where necessary. Analysing, preparing, and maintaining technical documentation to ensure all essential information is accurately recorded within the CRU ICT knowledge base; and Carrying out such other functions, duties and activities, as may be required from time to time to fulfil the business objectives of the CRU and as appropriate to the grade. The CRU may establish a shortlist of suitable candidates for potential future positions that may arise within the organisation. Qualifications & Skills Essential Requirements Candidates must have on or before the closing date for applications the following: Honours degree (NFQ Level 8), 2.1 or higher qualification, preferably in Computer Science, Information Communication Technology, Cloud Computing, Data Science, Business or other closely related discipline. Minimum of 3 years relevant experience in a similar role in ICT / Business. Experience of: Service Desk Management & Support; M365, VMWare, Share Point, Business Intelligence Solutions; iii. Security SIEM Systems, with extensive Azure knowledge, Active Directory, IAM, Conditional Policies, Group Policies, etc. Working within a complex ICT environment, including supporting, maintaining, researching, organising and completing multiple tasks and activities within clearly defined timeframes. Salary *Starting salary of ,680 Salary scale: ,680 - ,523 *Candidates should note that entry will be atthe minimum point of the scale. The rate of remuneration may be adjusted in line with Government pay policy. Candidates should note thatdifferent pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. Salary increments will be awarded annually, subject to satisfactory performance. Application Process The CRU have engaged Cpl Ireland as a data processor to assist the CRU with this recruitment competition. Cpl Ireland will collect application information and assess suitability on behalf of the CRU. Information collected by Cpl Ireland will be kept for 12 months after the conclusion of the competition. Should you have any queries surrounding the application process, please contact. Application Procedure To apply for this full-time opportunity, candidates must submit an application form for this opportunity before the closing date for applications (Monday, 20th October 2025, 12 pm -to be received not later than 12 pm) As part of the application form candidates will be required to upload a Cover Letterand C. V.which clearly demonstrates how they meet the key requirements of the role. The application from can be found here -Career Opportunities | The Commission for Regulation of Utilities (CRU) ( Candidates must be eligible to work full time in Ireland at time of application. The CRU do not reimburse any expenses incurred by candidates during the interview process. Any candidate requiring any accommodation for interview or other elements of the selection process should notify us atso that appropriate arrangements can be made. Skills: Azure ICT M365
This advertiser has chosen not to accept applicants from your region.
1
Ict senior technical analyst
Dublin, Leinster
Cpl Resources
Posted today
Job Viewed
Job Description
Job Title: ICT Senior Technical Analyst Starting Salary: *€60,680 (Salary scale: €0,680 - ,523)*Please see below for further information.
Location: The Exchange, Belgard Square North, Tallaght, Dublin 24.
Working Hours: 37.5 hours per week Hybrid working: Up to 3 days per week Closing Date: 12.00 pm, Monday, 20th October 2025 Tenure: Appointment will be on a permanent basis subject to successful passing of the probationary period.
Commission for Regulation of Utilities (CRU) The Commission for Regulation of Utilities (CRU) is Ireland's independent energy and water regulator.
The work of the CRU impacts every Irish home and business ensuring safe, secure and sustainable energy and water supplies for the benefit of all customers.
About The Job Operations and Organisational Development The Operations and Organisational Development Division is responsible for supporting and empowering CRU teams to achieve outcomes set out in the Strategic Plan.
The ICT team sits within this Division.
The ICT Team leads implementation of our Digital Strategy to deliver quality digital services to our customers and stakeholders.
The Role The ICT Senior Technical Analystposition presents an exciting pathway to advance your career in ICT within the public sector.
Ideal for those keen on engaging with a diverse of cutting-edge technologies and solutions, both cloud-based and on-premise.
In this role, you will work closely with internal stakeholders and external service providers to improve and develop ICT systems and solutions.
Your contributions will be essential to the technological advancement and upkeep of these systems.
While CRU predominantly utilises Microsoft platforms, possessing a broad technical knowledge of the Microsoft stack is essential for this role.
You will be expected to have experience to support, maintain, and enhance the digital solutions used by CRU.
Duties & Responsibilities Reporting to the ICT Manager, the ICT Senior Technical Analystrole will typically include activities such as: Supporting the delivery of the CRU Digital Strategy and associated projects/Initiatives; Assisting the ICT Manager in the Day-to-day management of the Outsourced Managed Service Providers (MSPs); Overseeing the patching and updating of operating systems, virtual environments and other software and liaising with the MSP Infrastructure team to schedule maintenance windows; Diagnosing and resolving technical issues and problems effectively and efficiently; Implementing strong security measures.
Experience of IAM, Conditional Access Policies, Group Policies, etc.
is essential for this role; Overseeing the CRU Cybersecurity Solution and working with the outsourced Managed SOC to quickly resolve cyber issues; Supporting cybersecurity initiatives, audits and remediation work and ensuring appropriate measures are in place; Manage a very demanding and wide-ranging workload of competing priorities often to be completed within tight deadlines; Ensuring support for existing and emerging ICT services, including providing technical advice to project teams; Identifying and analysing complex technical issues, and helping to find appropriate solutions including consulting external service providers where required; Build and maintain effective relationships with key internal & external stakeholders,; Design and lead new initiatives and implement operational changes to services; Identifying and researching relevant new technologies to enhance the operational effectiveness of CRU; Taking an active role in supporting and maintaining ICT solutions and providing advice and guidance where necessary.
Analysing, preparing, and maintaining technical documentation to ensure all essential information is accurately recorded within the CRU ICT knowledge base; and Carrying out such other functions, duties and activities, as may be required from time to time to fulfil the business objectives of the CRU and as appropriate to the grade.
The CRU may establish a shortlist of suitable candidates for potential future positions that may arise within the organisation.
Qualifications & Skills Essential Requirements Candidates must have on or before the closing date for applications the following: Honours degree (NFQ Level 8), 2.1 or higher qualification, preferably in Computer Science, Information Communication Technology, Cloud Computing, Data Science, Business or other closely related discipline.
Minimum of 3 years relevant experience in a similar role in ICT / Business.
Experience of: Service Desk Management & Support; M365, VMWare, Share Point, Business Intelligence Solutions; iii.
Security SIEM Systems, with extensive Azure knowledge, Active Directory, IAM, Conditional Policies, Group Policies, etc.
Working within a complex ICT environment, including supporting, maintaining, researching, organising and completing multiple tasks and activities within clearly defined timeframes.
Salary *Starting salary of ,680 Salary scale: ,680 - ,523 *Candidates should note that entry will be atthe minimum point of the scale.
The rate of remuneration may be adjusted in line with Government pay policy.
Candidates should note thatdifferent pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant.
Salary increments will be awarded annually, subject to satisfactory performance.
Application Process The CRU have engaged Cpl Ireland as a data processor to assist the CRU with this recruitment competition.
Cpl Ireland will collect application information and assess suitability on behalf of the CRU.
Information collected by Cpl Ireland will be kept for 12 months after the conclusion of the competition.
Should you have any queries surrounding the application process, please contact.
Application Procedure To apply for this full-time opportunity, candidates must submit an application form for this opportunity before the closing date for applications (Monday, 20th October 2025, 12 pm -to be received not later than 12 pm) As part of the application form candidates will be required to upload a Cover Letterand C.
V.which clearly demonstrates how they meet the key requirements of the role.
The application from can be found here -Career Opportunities | The Commission for Regulation of Utilities (CRU) ( Candidates must be eligible to work full time in Ireland at time of application.
The CRU do not reimburse any expenses incurred by candidates during the interview process.
Any candidate requiring any accommodation for interview or other elements of the selection process should notify us atso that appropriate arrangements can be made.
Skills: Azure ICT M365
Location: The Exchange, Belgard Square North, Tallaght, Dublin 24.
Working Hours: 37.5 hours per week Hybrid working: Up to 3 days per week Closing Date: 12.00 pm, Monday, 20th October 2025 Tenure: Appointment will be on a permanent basis subject to successful passing of the probationary period.
Commission for Regulation of Utilities (CRU) The Commission for Regulation of Utilities (CRU) is Ireland's independent energy and water regulator.
The work of the CRU impacts every Irish home and business ensuring safe, secure and sustainable energy and water supplies for the benefit of all customers.
About The Job Operations and Organisational Development The Operations and Organisational Development Division is responsible for supporting and empowering CRU teams to achieve outcomes set out in the Strategic Plan.
The ICT team sits within this Division.
The ICT Team leads implementation of our Digital Strategy to deliver quality digital services to our customers and stakeholders.
The Role The ICT Senior Technical Analystposition presents an exciting pathway to advance your career in ICT within the public sector.
Ideal for those keen on engaging with a diverse of cutting-edge technologies and solutions, both cloud-based and on-premise.
In this role, you will work closely with internal stakeholders and external service providers to improve and develop ICT systems and solutions.
Your contributions will be essential to the technological advancement and upkeep of these systems.
While CRU predominantly utilises Microsoft platforms, possessing a broad technical knowledge of the Microsoft stack is essential for this role.
You will be expected to have experience to support, maintain, and enhance the digital solutions used by CRU.
Duties & Responsibilities Reporting to the ICT Manager, the ICT Senior Technical Analystrole will typically include activities such as: Supporting the delivery of the CRU Digital Strategy and associated projects/Initiatives; Assisting the ICT Manager in the Day-to-day management of the Outsourced Managed Service Providers (MSPs); Overseeing the patching and updating of operating systems, virtual environments and other software and liaising with the MSP Infrastructure team to schedule maintenance windows; Diagnosing and resolving technical issues and problems effectively and efficiently; Implementing strong security measures.
Experience of IAM, Conditional Access Policies, Group Policies, etc.
is essential for this role; Overseeing the CRU Cybersecurity Solution and working with the outsourced Managed SOC to quickly resolve cyber issues; Supporting cybersecurity initiatives, audits and remediation work and ensuring appropriate measures are in place; Manage a very demanding and wide-ranging workload of competing priorities often to be completed within tight deadlines; Ensuring support for existing and emerging ICT services, including providing technical advice to project teams; Identifying and analysing complex technical issues, and helping to find appropriate solutions including consulting external service providers where required; Build and maintain effective relationships with key internal & external stakeholders,; Design and lead new initiatives and implement operational changes to services; Identifying and researching relevant new technologies to enhance the operational effectiveness of CRU; Taking an active role in supporting and maintaining ICT solutions and providing advice and guidance where necessary.
Analysing, preparing, and maintaining technical documentation to ensure all essential information is accurately recorded within the CRU ICT knowledge base; and Carrying out such other functions, duties and activities, as may be required from time to time to fulfil the business objectives of the CRU and as appropriate to the grade.
The CRU may establish a shortlist of suitable candidates for potential future positions that may arise within the organisation.
Qualifications & Skills Essential Requirements Candidates must have on or before the closing date for applications the following: Honours degree (NFQ Level 8), 2.1 or higher qualification, preferably in Computer Science, Information Communication Technology, Cloud Computing, Data Science, Business or other closely related discipline.
Minimum of 3 years relevant experience in a similar role in ICT / Business.
Experience of: Service Desk Management & Support; M365, VMWare, Share Point, Business Intelligence Solutions; iii.
Security SIEM Systems, with extensive Azure knowledge, Active Directory, IAM, Conditional Policies, Group Policies, etc.
Working within a complex ICT environment, including supporting, maintaining, researching, organising and completing multiple tasks and activities within clearly defined timeframes.
Salary *Starting salary of ,680 Salary scale: ,680 - ,523 *Candidates should note that entry will be atthe minimum point of the scale.
The rate of remuneration may be adjusted in line with Government pay policy.
Candidates should note thatdifferent pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant.
Salary increments will be awarded annually, subject to satisfactory performance.
Application Process The CRU have engaged Cpl Ireland as a data processor to assist the CRU with this recruitment competition.
Cpl Ireland will collect application information and assess suitability on behalf of the CRU.
Information collected by Cpl Ireland will be kept for 12 months after the conclusion of the competition.
Should you have any queries surrounding the application process, please contact.
Application Procedure To apply for this full-time opportunity, candidates must submit an application form for this opportunity before the closing date for applications (Monday, 20th October 2025, 12 pm -to be received not later than 12 pm) As part of the application form candidates will be required to upload a Cover Letterand C.
V.which clearly demonstrates how they meet the key requirements of the role.
The application from can be found here -Career Opportunities | The Commission for Regulation of Utilities (CRU) ( Candidates must be eligible to work full time in Ireland at time of application.
The CRU do not reimburse any expenses incurred by candidates during the interview process.
Any candidate requiring any accommodation for interview or other elements of the selection process should notify us atso that appropriate arrangements can be made.
Skills: Azure ICT M365
This advertiser has chosen not to accept applicants from your region.
2
Technical Business Analyst (Financial Services)
Dublin, Leinster
Reperio Human Capital Ltd
Posted today
Job Viewed
Job Description
Technical Business Analyst - Asset Management & Financial Services Location: Dublin (Hybrid) Type: Permanent Salary: €80,000 base + benefits The Role Step into a hands-on BA position where you'll use SQL, Power BI, and cloud/AI tools to shape the future of financial data operations. You'll design requirements, streamline data flows, and ensure the delivery of scalable analytics solutions across key business functions. Key Focus Run workshops, gather and document business/data requirements Analyse processes & data flows; propose improvements using AI/cloud tech Translate business needs into data requirements; partner with engineering teams Support testing (system/UAT) and ensure compliance with data governance Maintain centralised knowledge repositories for delivered solutions Requirements 3+ years' BA experience (IT/delivery projects, Agile/Waterfall) Financial services background (asset management, life insurance a plus) Strong SQL, relational DBs, Power BI; Python exposure desirable Skilled communicator, experienced in stakeholder management Degree in technical or business discipline Benefits €80,000 base salary + bonus Hybrid working Exposure to AI/cloud technologies Strong career development in financial services IT Reperio Human Capital acts as an Employment Agency and an Employment Business. Skills: Business Analysis SQL Power BI AI Cloud Agile Financial Services Benefits: Work From Home Hybrid
This advertiser has chosen not to accept applicants from your region.
3
Technical business analyst (financial services)
Dublin, Leinster
Reperio Human Capital Ltd
Posted today
Job Viewed
Job Description
Technical Business Analyst - Asset Management & Financial Services Location: Dublin (Hybrid) Type: Permanent Salary: €80,000 base + benefits The Role Step into a hands-on BA position where you'll use SQL, Power BI, and cloud/AI tools to shape the future of financial data operations.
You'll design requirements, streamline data flows, and ensure the delivery of scalable analytics solutions across key business functions.
Key Focus Run workshops, gather and document business/data requirements Analyse processes & data flows; propose improvements using AI/cloud tech Translate business needs into data requirements; partner with engineering teams Support testing (system/UAT) and ensure compliance with data governance Maintain centralised knowledge repositories for delivered solutions Requirements 3+ years' BA experience (IT/delivery projects, Agile/Waterfall) Financial services background (asset management, life insurance a plus) Strong SQL, relational DBs, Power BI; Python exposure desirable Skilled communicator, experienced in stakeholder management Degree in technical or business discipline Benefits €80,000 base salary + bonus Hybrid working Exposure to AI/cloud technologies Strong career development in financial services IT Reperio Human Capital acts as an Employment Agency and an Employment Business.
Skills: Business Analysis SQL Power BI AI Cloud Agile Financial Services Benefits: Work From Home Hybrid
You'll design requirements, streamline data flows, and ensure the delivery of scalable analytics solutions across key business functions.
Key Focus Run workshops, gather and document business/data requirements Analyse processes & data flows; propose improvements using AI/cloud tech Translate business needs into data requirements; partner with engineering teams Support testing (system/UAT) and ensure compliance with data governance Maintain centralised knowledge repositories for delivered solutions Requirements 3+ years' BA experience (IT/delivery projects, Agile/Waterfall) Financial services background (asset management, life insurance a plus) Strong SQL, relational DBs, Power BI; Python exposure desirable Skilled communicator, experienced in stakeholder management Degree in technical or business discipline Benefits €80,000 base salary + bonus Hybrid working Exposure to AI/cloud technologies Strong career development in financial services IT Reperio Human Capital acts as an Employment Agency and an Employment Business.
Skills: Business Analysis SQL Power BI AI Cloud Agile Financial Services Benefits: Work From Home Hybrid
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer
SAP
Posted today
Job Viewed
Job Description
**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**Opening:**
WalkMe (NASDAQ: WKME) is growing and we want you to join us! Have you ever wanted to work for an industry leader? Well, how about an industry creator! At WalkMe, we're not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, we're changing how enterprises interact with their technology.
So, if you're looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.
*** Working Days - Monday to Friday
**Lists:**
Why Join Us?
Become part of a culture that values innovation, teamwork, and professional growth. At WalkMe, you'll have opportunities to develop your skills and advance your career in a supportive and dynamic setting.
What will you actually be doing?
+ Communicate with customers via email, live chat, and screen shares.
+ Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
+ Develop in-depth knowledge of our products and their features.
+ Engage with customers to understand and fulfill their goals with our solutions.
+ Apply and share best practices for optimal use of our products.
+ Innovate and propose ideas for enhancing the overall customer experience.
What should you bring to the table?
+ 1 year experience in software support or customer service.
+ Fluent in English (verbal and written). - Must
+ Problem-solving skills with a customer-first approach.
+ Knowledge of HTML, jQuery, CSS (please specify your level).
+ Experience in various communication formats (written, live chat, conference calls, in-person).
+ Ability to grasp and articulate new technologies quickly.
+ Proficient in using application logs, browser dev tools, and other diagnostic tools.
+ Independent and teamwork capabilities.
+ Poise and articulation in challenging customer interactions.
+ Availability to work onsite at our TLV office 3 times a week.
+ Working Days - Monday to Friday
**Closing:**
Why WalkMe? As one of the world's leading SaaS companies, WalkMe enables you to partner with some of the most creative, innovative, and dedicated people in the business. And when we're not hard at work powering digital adoption, you'll find us relaxing with a cup of coffee.
So why should you work for WalkMe? For starters:
+ We're ranked by Dun & Bradstreet as one of the TOP 20 software companies to work for in Israel.
+ We were recognized by Deloitte as the 6th fastest growing software company in the world.
+ We're publicly traded on the Nasdaq stock exchange.
+ We provide you with the latest cutting edge tech to power your work while developing and advancing your career
+ We manage at eye-level, giving you the chance to work with anyone at the company. Want to pitch an idea to one of WalkMe's founders or work on a project with our CEO? You've come to the right place.
+ We recognize that you have a life outside the office. Whether it's picking up the kids or taking some time off for yourself, we make sure you keep your work-life balance.
And that's just the beginning! We could go on and on, but it would probably be easier to just apply and find out more.
Learn more about Digital Adoption Platform (DAP): Take a look at our company culture: Check out the latest WalkMe updates: out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**Opening:**
WalkMe (NASDAQ: WKME) is growing and we want you to join us! Have you ever wanted to work for an industry leader? Well, how about an industry creator! At WalkMe, we're not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, we're changing how enterprises interact with their technology.
So, if you're looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
As a Technical Support Engineer, you will report to the Support Manager. You will be the trusted point of contact for WalkMe's portfolio of customers, beginning from the point of sale and extending through onboarding, project success, and renewals. As a Technical Support Engineer, you will play a crucial role in delivering prompt and effective solutions to our customers, ensuring we meet our Service Level Agreements (SLAs) and achieve high customer satisfaction. Additionally, you will actively contribute to our knowledge base and customer community, enhancing the overall customer experience.
*** Working Days - Monday to Friday
**Lists:**
Why Join Us?
Become part of a culture that values innovation, teamwork, and professional growth. At WalkMe, you'll have opportunities to develop your skills and advance your career in a supportive and dynamic setting.
What will you actually be doing?
+ Communicate with customers via email, live chat, and screen shares.
+ Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
+ Develop in-depth knowledge of our products and their features.
+ Engage with customers to understand and fulfill their goals with our solutions.
+ Apply and share best practices for optimal use of our products.
+ Innovate and propose ideas for enhancing the overall customer experience.
What should you bring to the table?
+ 1 year experience in software support or customer service.
+ Fluent in English (verbal and written). - Must
+ Problem-solving skills with a customer-first approach.
+ Knowledge of HTML, jQuery, CSS (please specify your level).
+ Experience in various communication formats (written, live chat, conference calls, in-person).
+ Ability to grasp and articulate new technologies quickly.
+ Proficient in using application logs, browser dev tools, and other diagnostic tools.
+ Independent and teamwork capabilities.
+ Poise and articulation in challenging customer interactions.
+ Availability to work onsite at our TLV office 3 times a week.
+ Working Days - Monday to Friday
**Closing:**
Why WalkMe? As one of the world's leading SaaS companies, WalkMe enables you to partner with some of the most creative, innovative, and dedicated people in the business. And when we're not hard at work powering digital adoption, you'll find us relaxing with a cup of coffee.
So why should you work for WalkMe? For starters:
+ We're ranked by Dun & Bradstreet as one of the TOP 20 software companies to work for in Israel.
+ We were recognized by Deloitte as the 6th fastest growing software company in the world.
+ We're publicly traded on the Nasdaq stock exchange.
+ We provide you with the latest cutting edge tech to power your work while developing and advancing your career
+ We manage at eye-level, giving you the chance to work with anyone at the company. Want to pitch an idea to one of WalkMe's founders or work on a project with our CEO? You've come to the right place.
+ We recognize that you have a life outside the office. Whether it's picking up the kids or taking some time off for yourself, we make sure you keep your work-life balance.
And that's just the beginning! We could go on and on, but it would probably be easier to just apply and find out more.
Learn more about Digital Adoption Platform (DAP): Take a look at our company culture: Check out the latest WalkMe updates: out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer
Cork, Munster
NetApp
Posted today
Job Viewed
Job Description
**Job Summary**
We are looking for an experienced technical support specialist who excels in diagnosing and troubleshooting complex software and network systems, providing top-tier assistance through various channels. The ideal candidate should be skilled in addressing escalated issues, collaborating with engineering teams, and enhancing products. Proficiency in customer installation, training, and knowledge base management is essential, along with a dedication to fostering positive customer relationships in a technical environment.
**Job Requirements**
+ Good understanding of:
- Storage concepts and infrastructure
- Database principles, (mysql)
- Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)
- Windows and Linux Operating Systems
+ Basic understanding of
- Hypervisor (Hyper-v/VmWare)
- Remote authentication methodology (LDAP, SAML etc)
- Data protection and backups
- Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
- RestAPI methodology
+ Knowledge of the following technologies will be considered an asset
- OnCommand products suite
- NetApp Storage System operating systems such as Data ONTAP
- Scripting or programming languages such as Python, JAVA, Perl, etc.
- The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
- NetApp High-Availability (HA) technology
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
- Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology
**Your Profile**
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
+ 2+ years of experience in a relevant technical support role
+ Good written and verbal communication skills in both German, Italian or Hebrew(B2+) and English
+ Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
+ Ability to follow standard engineering principles and practices
+ Creative approach to problem solving
+ Fluent in English + any of the following languages: German, Italian, or Hebrew
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
We are looking for an experienced technical support specialist who excels in diagnosing and troubleshooting complex software and network systems, providing top-tier assistance through various channels. The ideal candidate should be skilled in addressing escalated issues, collaborating with engineering teams, and enhancing products. Proficiency in customer installation, training, and knowledge base management is essential, along with a dedication to fostering positive customer relationships in a technical environment.
**Job Requirements**
+ Good understanding of:
- Storage concepts and infrastructure
- Database principles, (mysql)
- Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)
- Windows and Linux Operating Systems
+ Basic understanding of
- Hypervisor (Hyper-v/VmWare)
- Remote authentication methodology (LDAP, SAML etc)
- Data protection and backups
- Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
- RestAPI methodology
+ Knowledge of the following technologies will be considered an asset
- OnCommand products suite
- NetApp Storage System operating systems such as Data ONTAP
- Scripting or programming languages such as Python, JAVA, Perl, etc.
- The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
- NetApp High-Availability (HA) technology
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
- Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology
**Your Profile**
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
+ 2+ years of experience in a relevant technical support role
+ Good written and verbal communication skills in both German, Italian or Hebrew(B2+) and English
+ Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
+ Ability to follow standard engineering principles and practices
+ Creative approach to problem solving
+ Fluent in English + any of the following languages: German, Italian, or Hebrew
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Manager
Cork, Munster
NetApp
Posted today
Job Viewed
Job Description
**Job Summary**
The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products. This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues. The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management, Engineering, Support Account Managers and Sales in order to drive operational excellence within support.
**Key Responsibilities**
_A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for_
· Resolving customer problems that come in via the telephone, the web, chat or AutoSuppor
· Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
· Creating new knowledgebase articles to capture new learnings for reuse throughout the center.
· Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
· Responding to situations where NetApp product support has been unable to solve customer's technical issues.
· Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs
**Job Requirements**
· Excellent written and verbal communication skills.
· Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations.
· A clear understanding of the product development cycle, technical requirements and project management.
· Experience and understanding of Storage Hardware, Software, Cloud and Virtualization technology
· A strong understanding of concepts related to computer architecture through implementation.
· A demonstrated ability to function successfully as a leader.
· Responsibility & Interaction
· This position is responsible for managing many tasks within a large group or department.
· Align local targets to business goals
· The potential impact of decisions made by this individual will be mostly operational.
· This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.
· This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.
· Utilizes people skills and available manager tools to positively impact the development of your team within their role and career.
· This individual must demonstrate favorable results through providing leadership to function.
_Related Experience Desire_
· A minimum of 1 to 5 years of experience as a people leader is required.
· Demonstrated ability to manage multiple projects is required.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products. This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues. The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management, Engineering, Support Account Managers and Sales in order to drive operational excellence within support.
**Key Responsibilities**
_A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for_
· Resolving customer problems that come in via the telephone, the web, chat or AutoSuppor
· Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
· Creating new knowledgebase articles to capture new learnings for reuse throughout the center.
· Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
· Responding to situations where NetApp product support has been unable to solve customer's technical issues.
· Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs
**Job Requirements**
· Excellent written and verbal communication skills.
· Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations.
· A clear understanding of the product development cycle, technical requirements and project management.
· Experience and understanding of Storage Hardware, Software, Cloud and Virtualization technology
· A strong understanding of concepts related to computer architecture through implementation.
· A demonstrated ability to function successfully as a leader.
· Responsibility & Interaction
· This position is responsible for managing many tasks within a large group or department.
· Align local targets to business goals
· The potential impact of decisions made by this individual will be mostly operational.
· This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.
· This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.
· Utilizes people skills and available manager tools to positively impact the development of your team within their role and career.
· This individual must demonstrate favorable results through providing leadership to function.
_Related Experience Desire_
· A minimum of 1 to 5 years of experience as a people leader is required.
· Demonstrated ability to manage multiple projects is required.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Agent
Concentrix
Posted today
Job Viewed
Job Description
Job Title:
Technical Support Agent
Job Description
We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!
This is a **fully remote role, however, only candidates residing in Northern Ireland can** **be considered,** in the event you are required to come to our hub in Belfast.
The role will require you to **commit to shifts between 2pm - 11pm, Wednesday to Sunday.** We offer a competitive salary of **£30,500 + benefits** !
You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with
+ Device, and performance support
+ Communicate troubleshooting steps effectively
+ Supporting with data and user deletion requests
+ Collaborate with engineers to provide tech resolutions
+ End-to-end ownership of customer support requests
+ Proactively gaining updates and communicating to the customer
**Requirements**
+ Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
+ Strong technical knowledge and practical understanding of web technologies
+ Advanced troubleshooting skills
+ Ability to communicate technical knowledge to non tech audience clearly
+ Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
+ Structured multitasking and prioritisation skills
+ Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
+ Collaborative interpersonal skills with experience working in a cross-functional team environment
**Preferred Qualifications**
+ Web based background or computer science qualifications
**Concentrix is an equal opportunity employer**
_We're_ _proudly_ _united as one_ _team, one company, globally._ _We're_ _committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
UK, Work at Home, Northern Ireland
Language Requirements:
English (Required)
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Technical Support Agent
Job Description
We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!
This is a **fully remote role, however, only candidates residing in Northern Ireland can** **be considered,** in the event you are required to come to our hub in Belfast.
The role will require you to **commit to shifts between 2pm - 11pm, Wednesday to Sunday.** We offer a competitive salary of **£30,500 + benefits** !
You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with
+ Device, and performance support
+ Communicate troubleshooting steps effectively
+ Supporting with data and user deletion requests
+ Collaborate with engineers to provide tech resolutions
+ End-to-end ownership of customer support requests
+ Proactively gaining updates and communicating to the customer
**Requirements**
+ Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
+ Strong technical knowledge and practical understanding of web technologies
+ Advanced troubleshooting skills
+ Ability to communicate technical knowledge to non tech audience clearly
+ Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
+ Structured multitasking and prioritisation skills
+ Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
+ Collaborative interpersonal skills with experience working in a cross-functional team environment
**Preferred Qualifications**
+ Web based background or computer science qualifications
**Concentrix is an equal opportunity employer**
_We're_ _proudly_ _united as one_ _team, one company, globally._ _We're_ _committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws._
**Eligibility to work**
In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
UK, Work at Home, Northern Ireland
Language Requirements:
English (Required)
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
8
Senior Technical Support Engineer
Cork, Munster
NetApp
Posted today
Job Viewed
Job Description
**Job Summary**
As a Technical Support Engineer, you will provide support to customers, customer support personnel, and field support staff, focusing on advanced diagnosing, troubleshooting, repairing, and debugging NetApp products, including hardware, software, and multi-system/multi-vendor/multi-network interoperability issues.
You will respond to situations where first-line product support has failed to isolate or fix problems in hardware or software products, ensuring optimal results.
You should be a proactive professional with demonstrated technical problem-solving skills, subject matter expertise, and strong customer service orientation and experience.
**Job Requirements**
+ 5+ years of relevant technical support experience.
+ Proven ability to diagnose and resolve complex issues using advanced analytical and creative problem-solving skills.
+ Capacity to proactively identify potential issues, raise concerns early, and propose innovative, preventative resolutions.
+ Demonstrated ability to quickly learn new technologies and leverage them effectively in a customer-facing environment.
+ Strong interpersonal skills to effectively manage stressful or ambiguous situations and deliver superior customer service.
+ Strong written and verbal communication skills in English, plus one or more of the following: Spanish, Italian, French, or German.
+ Proven ability to mentor and coach fellow Technical Support Engineers, influence decisions, and share best practices with both immediate and adjacent teams.
+ Established track record of collaborating with senior internal and external stakeholders and contributing to cross-team initiatives.
+ Create new knowledge base articles and improve existing ones for reuse throughout the Technical Support Center.
**Experience and Technical Expertise:**
+ Extensive, hands-on experience with networking protocols and storage technologies (e.g., NFS, CIFS, SAN, iSCSI, TCP/IP, RAID).
+ Proven experience with NetApp Storage Systems (ONTAP 9 AFF/ASA/FAS, E-Series) and associated management tools.
+ Familiarity with ancillary technologies such as DNS, NIS, and Active Directory.
+ Expertise in performance troubleshooting, including diagnosing issues in NetApp systems (throughput, latency, high-load bottlenecks) and resolving performance challenges across environments such as high-availability configurations, UNIX/Linux or Windows systems, NAS/SAN, or enterprise applications (e.g., Exchange, SQL Server, Oracle, SAP).
+ Experience with virtualization (VMware, Hyper-V, Citrix) and cloud solutions, emphasizing performance issue detection under load.
+ Proven ability to collaborate with internal escalation teams and engineering to identify defects, influence technical strategy, and resolve challenging support issues.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
As a Technical Support Engineer, you will provide support to customers, customer support personnel, and field support staff, focusing on advanced diagnosing, troubleshooting, repairing, and debugging NetApp products, including hardware, software, and multi-system/multi-vendor/multi-network interoperability issues.
You will respond to situations where first-line product support has failed to isolate or fix problems in hardware or software products, ensuring optimal results.
You should be a proactive professional with demonstrated technical problem-solving skills, subject matter expertise, and strong customer service orientation and experience.
**Job Requirements**
+ 5+ years of relevant technical support experience.
+ Proven ability to diagnose and resolve complex issues using advanced analytical and creative problem-solving skills.
+ Capacity to proactively identify potential issues, raise concerns early, and propose innovative, preventative resolutions.
+ Demonstrated ability to quickly learn new technologies and leverage them effectively in a customer-facing environment.
+ Strong interpersonal skills to effectively manage stressful or ambiguous situations and deliver superior customer service.
+ Strong written and verbal communication skills in English, plus one or more of the following: Spanish, Italian, French, or German.
+ Proven ability to mentor and coach fellow Technical Support Engineers, influence decisions, and share best practices with both immediate and adjacent teams.
+ Established track record of collaborating with senior internal and external stakeholders and contributing to cross-team initiatives.
+ Create new knowledge base articles and improve existing ones for reuse throughout the Technical Support Center.
**Experience and Technical Expertise:**
+ Extensive, hands-on experience with networking protocols and storage technologies (e.g., NFS, CIFS, SAN, iSCSI, TCP/IP, RAID).
+ Proven experience with NetApp Storage Systems (ONTAP 9 AFF/ASA/FAS, E-Series) and associated management tools.
+ Familiarity with ancillary technologies such as DNS, NIS, and Active Directory.
+ Expertise in performance troubleshooting, including diagnosing issues in NetApp systems (throughput, latency, high-load bottlenecks) and resolving performance challenges across environments such as high-availability configurations, UNIX/Linux or Windows systems, NAS/SAN, or enterprise applications (e.g., Exchange, SQL Server, Oracle, SAP).
+ Experience with virtualization (VMware, Hyper-V, Citrix) and cloud solutions, emphasizing performance issue detection under load.
+ Proven ability to collaborate with internal escalation teams and engineering to identify defects, influence technical strategy, and resolve challenging support issues.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
9