79 Technical Analyst jobs in Ireland

Technical Analyst

Dublin, Leinster Morgan McKinley

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Technical Operations Analyst Contract: 12 month daily rate contract Fully remote anywhere in Ireland You'll be a vital part of this team, playing a key role in ensuring that all incoming client orders and cases are processed and routed quickly and accurately. You'll work closely with stakeholders across the organisation This is a dynamic role where you'll get to wear many hats and constantly learn new things. You'll be surrounded by dedicated, smart people who are passionate about their mission. You'll have the opportunity to make a real impact on operations and will be proud of the work you do. Responsibilities Process incoming client orders for new products, ensuring they are handled efficiently and correctly. Develop, analyse and refine operational processes to improve efficiency and customer onboarding. Implement and maintain new policies and procedures as our products and services evolve. Identify opportunities to automate processes for a faster, more streamlined experience. Collaborate with teams like Sales and Client Success to answer questions and resolve issues related to product activation and invoicing. Support stakeholders across the organization by ensuring their needs are met and feedback is shared. Required Skills: 2+ years of professional work experience. High attention to detail and a passion for continuous improvement. 2+ years of experience with Salesforce (or a similar CRM). Experience with process creation and optimization. A client-service mentality with a willingness to collaborate. Excellent oral and written communication skills. Strong analytical and problem-solving abilities. Proficiency with documents, spreadsheets, and presentation software (e.g., Google Suite, Microsoft Office). The ability to take initiative and work effectively with limited supervision. A baseline technical understanding to bridge the gap between clients and our engineering teams. Nice to have: Experience with Salesforce Case Management and Reporting. A passion for operations and experience in a fast-paced, startup environment. Knowledge of the tech or recruiting/staffing industry. No sponsorship available Apply for more info Skills: Integrations Delivery Salesforce CRM documentation automation Benefits: Work From Home
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Technical Business Analyst

Dublin, Leinster Reperio Human Capital Ltd

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Technical Business Analyst My client are seeking an experienced Tech BA to join the team on a long term contract. Requirements 5+ Years Experience as a BA Strong SQL Skills Strong skills around Data warehousing Strong Experience in data mapping / migrations If you are interested, apply now below for immediate consideration Reperio Human Capital acts as an Employment Agency and an Employment Business. Skills: SQL Data Mapping Data Warehousing
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Technical Business Analyst (IDAM)

Dublin, Leinster Bank of Ireland Group

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What is the opportunity? This is an exciting opportunity for the successful candidate to join the Bank's growing SailPoint DevOps Team as a Technical Business Analyst, bridging the gap between business needs and technical implementation. Our team is tasked with supporting the Bank in maturing and expanding our Identity Governance processes using SailPoint IdentityIQ. In this Role, you will: Collaborate with developers, domain experts, and business partners to break business requirements down into technically achievable user stories. Ensure backlog items meet the team's acceptance criteria so that all pre-requisites are in-place, and they are in a 'Ready for development' state. Take part in backlog refinement sessions to ensure smooth handoffs and alignment with development priorities. Support the integration of SailPoint IIQ with other enterprise tools (e.g. HR system, Active Directory, CyberArk, ServiceNow), applications, and systems. Assist in designing and documenting Identity Governance processes. Experience in creating meaningful functional specifications (e.g. business requirement documents, high level designs, functional design documents, process flows etc) which feed into the overall design and solution Support testing and validation to ensure that developed features meet business requirements. What will make you stand out? Experience working as a Business Analyst, particularly in Agile environments involving user stories, sprint planning, and backlog management. Experience working with SailPoint IdentityIQ or other identity governance tools. Broad general technical expertise in relation to integrations of systems and solid understanding of databases, APIs, directory services, and related concepts. Familiarity with identity lifecycle concepts such as provisioning, access reviews, RBAC, SSO, and MFA. Awareness of compliance requirements insofar as they relate to identity governance. Technical ability in scripting, SQL, API connectivity, and data analysis to assist in exploring design options for integration. Essential Qualifications 3rd level qualification in IT More about the team The Service Management Operations (SMO) area (with the Bank's Technology Division) manages and coordinates the efforts of Bank and vendor technical teams to manage the successful delivery of services in the live IT environment. This includes management of the application batch, certificate & key management, privileged access review and co-ordinating any operational events that occur in the Application environment. Service Improvement as a consistent value across the core operational areas will be key driver to success of this role. Identity and Access Management is part of the SMO area with a directive to modernise the Bank's User Access Management processes with automation using SailPoint IIQ. This brings with it a requirement for specialist expertise within the Bank to help with the support and to further develop Identity governance services. This is a hybrid onsite role and can be done anywhere in the Republic of Ireland with the primary office location as ITC, Cabinteely, Dublin 18. Travel will be required for in-person collaboration - exact frequency to be agreed with manager. Why work with us? The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Amplify Capability - Self Manage Risk - Self Accountable - Self Agile - Self One Group, one team - Self We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Benefits: Work From Home
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Technical Business Analyst/Product Manager (Dublin)

Dublin, Leinster Fisher Investments

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It's an exciting time to be a member of the Fisher Investments Technology Department. We're investing in the future of our firm's technology and are building our team to achieve global growth. We are looking for a Technical Business Analyst to support our Cloud Platform team. If you are looking for an opportunity to make an impact as we develop scalable and strategic solutions to support our global growth, we want to hear from you!

The Opportunity:

As a Technical Business Analyst, you will be reporting to the PMG Technology Production Support Team Lead to provide business/product support for investment operations. You will work with Portfolio Accounting, Custodian Data Reconciliation, Portfolio Implementation, Portfolio Engineering and Security Operations teams for daily operations. You will be responsible for understanding the business requirements, identifying process improvements, and designing and implementing solutions. You will have a unique opportunity to contribute to our product development.

The Day-to-Day:

  • Collaborate closely with all Portfolio Management group which includes Portfolio Accounting, Portfolio Analytics, Security operations, Portfolio Implementation, Portfolio engineering, Traders and Trading operations Teams to ensure system is performing as expected
  • Monitor production platforms for start of day readiness and general system health
  • Effectively foster dialogue and communication between internal business customers, Technology Teams, and our application vendors
  • Provide operational and incident support for your assigned applications and modules
  • Perform root cause analysis on production incidents and propose solutions to prevent recurrence
  • Define user stories and acceptance criteria based on business requirements
  • Define business, functional and technical systems requirements accompanied with solution detail, diagrams
  • Participate in the software development lifecycle
  • Identify ways to streamline processes by recommending items for automation, re-structuring, or elimination
  • Provide business recommendations based on critical analysis
  • Maintain a high-level of accuracy while managing multiple requests with varying complexities and due dates

Your Qualifications:

  • 5+ years of experience working as a Business Analyst or as a Product Manager supporting business critical applications as part of a Wealth or Investment Management Technology team
  • Hands-on experience in Portfolio management platforms (Portfolio Accounting, Order Generation, Performance and reporting, Market Security)
  • Working knowledge of Portfolio management concepts (Positions, Trades, Securities)
  • Showcase proactive ownership mindset
  • Ability to analyze various situations and develop creative solutions
  • Bachelor's degree or equivalent combination of education and experience required

Why Fisher Investments Ireland:

The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that Fisher Investments and Fisher Investments Ireland align with our clients’ priorities by using a simple and transparent fee structure and recognised European custodians.

It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:

  • 100% paid premiums for our top-tier supplemental healthcare and dental plans for employees and their qualified dependents
  • 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 11 paid holidays
  • Enhanced maternity pay package with 26 weeks’ top up to full base pay for eligible employees
  • $10,000* fertility, hormonal health and family-forming benefit
  • A retirement pension plan, featuring a 9% company pension contribution of your base pay and an additional company match of up to 5% of base pay
  • Monthly gym subsidy of up to €50 per month
  • Employee Assistance Program and other emotional wellbeing services
  • A collaborative working environment that practices ongoing training, educational support and employee appreciation events
  • This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change. 

*Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.

FISHER INVESTMENTS IRELAND IS AN EQUAL OPPORTUNITY EMPLOYER

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Senior Technical Analyst-IT Delivery - Core Banking Tribe, Dublin

Dublin, Leinster AIB Group

Posted 5 days ago

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Location/Office Policy: Central Park, Hybrid (2 days a week in the office, moving to 3 days in office from Jan 2026) Be part of transforming our core banking & credit systems in a dynamic and innovative environment. Be part of a talented, cross-functional team dedicated to delivering high-quality modern technology & customer-centric solutions. Enjoy a hybrid working model with flexibility and a collaborative office culture in Central Park, Dublin. What is the Role: We are seeking a driven and ambitious Senior Technical Analyst with a strong background in technology delivery, technical analysis and core banking systems. This role plays a critical part in delivering the bank's strategic core banking solution and will be part of the Corporate Delivery team for Core Banking. As a Senior technical analyst, you will be responsible for ensuring that successful integration across multiple technology stacks and domains. You will coordinate efforts among multiple teams, facilitating collaboration and ensuring alignment on project goals. You will regularly be required to problem solve and unblock teams so that we deliver the best product we can to our customers. Why would someone want to join your team? Joining our team offers an incredible opportunity to work in a dynamic and flexible hybrid model at our collaborative office in Central Park, Dublin. As a member of our team, you will play a pivotal role in driving the delivery of the bank's strategic credit products, contributing to major programme transformations and technology deliveries in the Core Banking sector. You will have the chance to work with a diverse group of talented professionals, coordinating efforts among various Agile squads and facilitating collaboration to ensure alignment on project goals. This role allows you to problem-solve and unblock teams, ensuring we deliver the best possible products to our customers Overall, joining our team means being at the forefront of innovative banking solutions, working in a supportive and challenging environment, and having the opportunity to make a significant impact on our customers and the organization. Key accountabilities; Effectively engages and manages stakeholders, demonstrates sensitivity to their requirements, and appropriately offers constructive challenges. Communicates potential solutions to senior stakeholders and influences overall solution recommendations and desired outcomes. Conducts thorough technical analysis to ensure proposed solutions fulfil customer and business requirements. Proactively analyses business needs and issues, identifies viable options for consideration, and recommends optimal courses of action. Collaborates closely with both internal colleagues and external partners or vendors, showcasing strong teamwork to address complex challenges and deliver customer-focused solutions. Coordinates delivery plans and solutions from other Tribes necessary to provide comprehensive end-to-end solutions for customers. Promotes collaboration between functional and technical leads to translate product requirements into robust technical solutions, ensuring consistency with AIB's Technology strategy. What you Will Bring ; Minimum of 4 years of experience in technical analysis and/or technical delivery, preferably in the banking or financial services sector Ability to understand and track project delivery plans and milestones. Ability to understand multiple technologies - API's, xml, microservices, data analysis Capable of building strong relationships with teams and key stakeholders Proven experience working in Agile environments. Strong analytical and problem-solving abilities, with a data-driven mindset. Familiarity with product management tools (e.g., JIRA, Confluence) and Agile methodologies Any migration experience a plus Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Behavioural Capabilities: Collaborates Eliminates Complexity Drives Progress Technical Capabilities: Systems and Technology Integration Investigating & Reporting Depth of Technical Knowledge If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Tim Stokes, at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline : Friday the 9th of September 2025 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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Technical Support Scientist

Abbott

Posted 2 days ago

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**About Abbott**
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Abbott in Ireland**
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
**Abbott Ireland Diabetes Care Division Donegal**
The Abbott Diabetes Care division based in Donegal Town manufactures FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre system.
**Major Responsibilities**
+ Plan, implement and lead complex Technical projects including validation activities and product/process improvements supporting Sensor Projects. Responsible for writing up/reviewing the results and conclusions accurately and on time.
+ Support the development and roll out of technical trials / characterization studies.
+ Contribute to analytical development through design and execution of experiments, data analysis and communication of conclusions through presentations and reports.
+ Coordinate and contribute to the design of SOPs, test methods, protocols, specifications and validation documentation (IQ/OQ/PQ).
+ Plan, implement & lead analytical method transfers, optimization, and validation
+ Executes experiments; participates in experimental design and utilizes DOE where appropriate.
+ Participates in the planning and execution of raw material, components, and vendor qualification or alternate supplier analytical qualification studies.
+ Provides analytical testing support for manufacturing process validation.
+ Seek opportunities for significant, process or product improvements; considering CQAs, critical process parameters, and product performance characteristics.
+ Develop and maintain project timelines and provide updates and feedback to leadership.
+ Ensures prompt attention of the Technical Lead areas of risk, which might have an adverse effect on product and/or safety.
+ Data management, trending and reporting of product performance and other business measures.
+ Ability to interpret data, discuss findings and resolve complex analytical problems.
+ Recognize adverse trends and emerging issues. Propose and implement solutions to internal and external issues.
**Education & Competencies**
+ A Bachelor of Science degree or higher in a relevant Chemistry, Physics or Life Science discipline. Knowledge of good laboratory practices, cGMP practices, USP methodology, FDA, ICH, OSHA, and DEA regulations, and MSDSs
+ Experience and knowledge of analytical chemistry is a distinct advantage i.e. HPLC and UV-Vis, GC, FTIR and Dissolution apparatus.
+ Experience and knowledge of Analytical validation and method transfers is is a distinct advantage.
+ Self-motivated and significant project experience with an ability to influence others are essential.
+ Excellent communication / interpersonal skills.
+ A minimum of 2 years experience in medical device industry is required.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
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Technical Support Engineer

Cork, Munster NetApp

Posted 3 days ago

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**Job Summary**
As a Technical Support Engineer, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Your Profile**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in English & German languages (must be fluent)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
131163
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
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Technical Support Manager

Danaher Corporation

Posted 15 days ago

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At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported , and always be yourself. W e're building a culture that celebrates backgrounds , experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges .
The Technical Support Manager for Beckman Coulter Diagnostics is responsible for directing the activities of the Technical Support team group in the Clare, Ireland manufacturing facility, to provide global support for the installed customer base, commercial operations, subsidiaries, and distributors.
This position is part of the Global Product Technical Support team located in Clare, Ireland and will be an on-site position . The position reports into the Director of Global Product Technical Support. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
In this role, you will have the opportunity to:
+ Lead and coach a team to achieve high performance and develop associates to align with business objectives and annual plan
+ Communicate support activities to management and as necessary, other business units.
+ Drive Service and Support deliverables for new product developments
+ Ensure that department activities comply with company standards and procedures.
+ Encourage teamwork within own function as well as involvement where appropriate in cross-functional problem-solving initiatives.
+ Take a leadership role in developing and implementing new techniques and initiatives to enhance support
+ Is an influential leader and team player, fully motivated to guide and influence others to achieve in line with long range plan objectives.
+ Establish departmental goals to achieve objectives and KPIs.
+ Identify and solve operational and organizational problems leveraging the appropriate resources within or outside the department
+ Provide technical guidance to associates, colleagues and customers
The essential requirements of the job include
+ Strong Interpersonal and communication skills
+ Experience in the Medical Device, Pharma or similarly regulated industries
+ Strong Knowledge of Quality System and compliance with agency regulatory requirements
It would be a plus if you also possess previous experience in:
+ Knowledge of Danaher Business System
+ Management of people and or projects
Education & Experience:
+ Bachelor's degree
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
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Technical Support Manager

Cork, Munster NetApp

Posted 17 days ago

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**Job Summary**
The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products. This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues. The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management, Engineering, Support Account Managers and Sales in order to drive operational excellence within support.
**Key Responsibilities**
_A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for_
· Resolving customer problems that come in via the telephone, the web, chat or AutoSuppor
· Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
· Creating new knowledgebase articles to capture new learnings for reuse throughout the center.
· Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
· Responding to situations where NetApp product support has been unable to solve customer's technical issues.
· Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs
**Job Requirements**
· Excellent written and verbal communication skills.
· Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations.
· A clear understanding of the product development cycle, technical requirements and project management.
· Experience and understanding of Storage Hardware, Software, Cloud and Virtualization technology
· A strong understanding of concepts related to computer architecture through implementation.
· A demonstrated ability to function successfully as a leader.
· Responsibility & Interaction
· This position is responsible for managing many tasks within a large group or department.
· Align local targets to business goals
· The potential impact of decisions made by this individual will be mostly operational.
· This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.
· This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.
· Utilizes people skills and available manager tools to positively impact the development of your team within their role and career.
· This individual must demonstrate favorable results through providing leadership to function.
_Related Experience Desire_
· A minimum of 1 to 5 years of experience as a people leader is required.
· Demonstrated ability to manage multiple projects is required.
131441
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer

Cork, Munster NetApp

Posted 27 days ago

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**Job Summary**
As a Technical Support Engineer - Spanish Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position based in Cork City
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Education**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in Spanish language (must be fluent, C1+)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
131166
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
This advertiser has chosen not to accept applicants from your region.
 

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  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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