9 Technical Consulting jobs in Ireland

We are Grant Thornton

Grant Thornton Ireland is rapidly approaching 3,000 people, in 9 offices across Ireland, Isle of Man, Gibraltar and Bermuda. With a presence in over 149 countries around the world and a global network of 73,000 people, we bring our clients the local knowledge, national expertise and global presence to help them succeed – wherever they're located.

At GT, we work as trusted advisors , bringing local knowledge and national expertise, with a global presence, to help businesses succeed – wherever they are located. We make business more personal by investing in building relationships and empowering our clients to make the right decisions for their organisation now and for the future. Whether that is working with the public sector to build thriving communities, with regulators and financial institutions to build trust, or with a diverse range of businesses to help them achieve their goals, Grant Thornton Ireland work hard to support clients to act on the issues that matter.

At GT Ireland we don't just predict your future, we build it.

A Career at GT

Looking for a more fulfilling role in professional services? One where fresh thinking, collaboration and diversity are valued? At Grant Thornton we do things differently.

What does this mean for you?

A career in a more inclusive working environment, a more collaborative work culture, a more supported, flexible working role, more possibilities to grow and more opportunities to help shape the future for your clients. We respect and value your experience. And we want you to bring your authentic self to work and be at your best. It is how it should be.

Grow with us

At Grant Thornton, we care about our people and work hard to make you feel valued. If you are looking to deepen and develop your skills, knowledge, and experience throughout your career, then that is what you will get, and more.

Our Benefits

Please follow this

link

for information on our generous benefits package.

Job Description & Summary

Join our fast-growing Technology Consulting team, where you will work at the intersection of data, strategy, and financial services technology. As a Data Analyst specialising in Funds Technology, you will collaborate with leading asset managers, fund administrators, and institutional investors to unlock business value through smarter data use, system optimisation, and digital innovation. This role blends business analysis, stakeholder engagement, and hands-on data expertise to shape how funds clients harness information for decision-making and operational efficiency.

This is a client-facing consulting role designed for data professionals with strong business analyst capabilities and a desire to deliver change in a dynamic, international environment. This hybrid role necessitates on-site presence at client site as required by project or business needs.

Embrace the possibility to apply – at Grant Thornton we are constantly upskilling our staff. If you do not meet all of the listed requirements, please do not be discouraged from applying. We value a growth-oriented mindset and are dedicated to supporting you in reaching your full potential.

Roles & Responsibilities

Collaborate within a multi-disciplinary team to successfully deliver and manage projects across a range of key areas, including:

Funds Technology Analysis

• Lead and support data-driven projects across the investment lifecycle: from client onboarding and NAV oversight to investor reporting and regulatory compliance.
• Elicit, document, and translate complex business requirements into data and technology solutions.
• Engage stakeholders across business and technology teams to deliver fit-for-purpose solutions aligned with strategic objectives.
• Perform detailed data analysis, data quality assessment, and reconciliation across systems and sources.
• Design and improve operational processes through automation, analytics, and system integration.
• Contribute to the development of data governance frameworks, metadata management, and control structures.
• Prepare technical and business documentation including data dictionaries, workflow diagrams, and business requirements documents.
• Support client workshops, solution testing, and deployment activities.

Business Development

• Support and drive business development initiatives, including the preparation of proposals and tenders for new client opportunities.
• Work with colleagues to ensure data integrity and regulatory alignment in business development efforts.
• Recommend improvements to data pipelines, dashboards, and reporting tools to support business growth.

Skills and Experience

Education and Certifications

• A third level degree, with a strong academic record in a quantitative field of study (e.g., Data Science, Statistics, Mathematics, Computer Science).
• Minimum of 2 – 5 years of relevant experience in data analysis, business analysis, or technology consulting within financial services, ideally funds or asset management.
• Working knowledge of SQL or similar querying languages.

Skills and Competencies

• Strong analytical and problem-solving skills with the ability to interpret and manipulate large datasets.
• Experience working on transformation or change projects involving multiple stakeholders and systems.
• Hands-on ability with Excel and data visualisation tools (e.g., Power BI, Tableau).
• Demonstrated understanding of process mapping, data workflows, and requirement traceability.
• Excellent communication and presentation skills, both verbal and written.
• Strong client-facing skills with the ability to build trust and influence decision-makers.
• Exposure to systems such as Aladdin by BlackRock, Yardi Investment Platform, Temenos Multifonds, or portfolio management tools.
• Understanding of fund structures, regulatory reporting requirements (e.g., UCITS, AIFMD), and investment operations.
• Experience with data migration, ETL, or systems integration.
• Familiarity with project delivery methodologies (e.g. Agile, Waterfall, Hybrid).
• Experience working in the Banking, Insurance, Asset Management, Healthcare, Life Science & Public Sector preferred.

Equity, diversity and inclusion

At Grant Thornton, we provide equitable opportunities for all our colleagues. We are a responsible, sustainable business where equity, diversity and inclusion (ED&I) is at the forefront of our workplace culture agenda, and today, we continue to build and develop on our existing ED&I structure and strategy to meet our workplace culture needs. People are at the heart of our business and teams built with varied individuals present diverse viewpoints, which need to be heard and valued.

We are all at our best when we are able to be ourselves and we view integrity and authenticity as integral values to bring to our day-to-day work-life at the firm. We are excited to see the personality and perspectives you will bring to our team because we know we will all benefit from them. Diversity of thought, background and experience enables better decision-making, improves the quality of our delivery, and helps us to meet the needs of our clients. Our firm is built on people and their ideas, so we want to hear all the new perspectives and fresh thinking you have to offer. You form the bedrock of our firm's best-practice principles and we will champion you as leaders from day one.

Reward and benefits

Our reward and benefits are designed to create an environment where our people can flourish. We are committed to building a culture where our people have access to the necessary benefits to help promote a healthy lifestyle and thrive.

Recognition

We want to create a culture of recognition and celebrating success, by saying thank you to people who surpass our expectations and recognising the right values and behaviours. Our Shout Out recognition scheme is our way of highlighting and promoting achievements. Whether you simply want to say thank you, celebrate a special occasion or give an award for doing something exceptional, you can do all of this and more through the scheme.

The Global Business Solutions Ingestion Analyst is responsible for executing the data ingestion strategy for Commercial Underwriting Products internationally. The role will work with CUO Office, Underwrriting Business Leaders and Data Management office to onboard and support data feeds.

Responsibilities

• Work with CUO office and Underwriting Business leaders to understand the current state of data ingestion.
• Own the identification of gaps in data being sent to AIG by external partners and work with Underwriting partners to resolve.
• Perform source to target mapping of Bordereau files identifying key data points from a Data Feed and translating those into an AIG standard.
• Work with Data Management Office and Underwriting Stakeholders to establish method of booking Bordereau files.
• Perform root cause analysis of premium booking errors and own the process of resolving errors.
• Work with external partners to analyze and identify resolutions to premium booking issues.
• Proactively track receipt of data feeds and ensure any missing files are received.
• Identify trends with premium booking and implement remediation plans.
• Work with Premium Collections partners to address any issues with booked premiums.
• Provide updates and status of any premium related errors to Operations and Business partners.

Qualifications

• Understanding of commercial underwriting processes, premium booking and best practices associated with each.
• Collaborates and influences cross-functionally both internal and external stakeholders, including senior executives, to drive change.
• Must be proactive in managing issues by anticipating the outcome of the process and ensuring all necessary steps have been taken.
• Proven ability to navigate through an organization to "get things done".
• Must possess outstanding verbal and written communication skills.
• Must be detail-oriented and thorough with the ability to meet aggressive deadlines.
• Ability to influence and partner with internal and external stakeholders to deliver on Transformation and Continuous Improvement vision and objectives
• Demonstrated excellent problem solving abilities, in a practical way, to balance between addressing root cause and introducing changes in fast order.
• Ability to analyze data, determine root cause, and provide and/or develop an appropriate solution for resolution.
• BA/BS degree preferred; graduate degree preferred.
• Ability to travel as needed.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy Benefits That Take Care Of What Matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area
OP - Operations

American International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch)

Global Business Solutions Ingestion Analyst

The Global Business Solutions Ingestion Analyst is responsible for executing the data ingestion strategy for Commercial Underwriting Products internationally. The role will work with CUO Office, Underwrriting Business Leaders and Data Management office to onboard and support data feeds.

Responsibilities:

• Work with CUO office and Underwriting Business leaders to understand the current state of data ingestion.
• Own the identification of gaps in data being sent to AIG by external partners and work with Underwriting partners to resolve.
• Perform source to target mapping of Bordereau files identifying key data points from a Data Feed and translating those into an AIG standard.
• Work with Data Management Office and Underwriting Stakeholders to establish method of booking Bordereau files.
• Perform root cause analysis of premium booking errors and own the process of resolving errors.
• Work with external partners to analyze and identify resolutions to premium booking issues.
• Proactively track receipt of data feeds and ensure any missing files are received.
• Identify trends with premium booking and implement remediation plans.
• Work with Premium Collections partners to address any issues with booked premiums.
• Provide updates and status of any premium related errors to Operations and Business partners.

Qualifications:

• Understanding of commercial underwriting processes, premium booking and best practices associated with each.
• Collaborates and influences cross-functionally both internal and external stakeholders, including senior executives, to drive change.
• Must be proactive in managing issues by anticipating the outcome of the process and ensuring all necessary steps have been taken.
• Proven ability to navigate through an organization to "get things done".
• Must possess outstanding verbal and written communication skills.
• Must be detail-oriented and thorough with the ability to meet aggressive deadlines.
• Ability to influence and partner with internal and external stakeholders to deliver on Transformation and Continuous Improvement vision and objectives
• Demonstrated excellent problem solving abilities, in a practical way, to balance between addressing root cause and introducing changes in fast order.
• Ability to analyze data, determine root cause, and provide and/or develop an appropriate solution for resolution.
• BA/BS degree preferred; graduate degree preferred.
• Ability to travel as needed.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area:

OP - OperationsAmerican International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch)

Dublin, Ireland

• 7 more locations

Date posted

Oct 07, 2025

Job number

Work site

2 days / week in-office

Travel

0-25%

Role type

People Manager

Profession

Customer Success

Discipline

Cloud Solution Architecture

Employment type

Full-Time

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

We are looking for a Cloud Solution Architect (CSA) Manager, specializing in AI Business Solutions, who is passionate about leading a team of architects who drive our customers' business applications, enable low code agility and transform those customers with AI. This is a people management role, with accountability for a portfolio of customers and aligned Microsoft business metrics.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications

• Strong AI Business Solutions technical experience and knowledge, especially on Business Applications
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience
• People management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers

Preferred Qualifications

• Experience working in a customer-facing role (e.g., internal and/or external).
• Experience leading technical projects, teams, or functions
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
• People management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers
• Good understanding of the CEMA region and customers

• You will lead your team to deliver customer objectives and Microsoft business targets. Lead them through change using the Demonstrated Capabilities framework and deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging AI Business Applications expertise to enable defined Customer Success Plan outcomes.
• You will coach the team to understand customer objectives and how Unified accelerates value realization and guide team to drive positive Customer Satisfaction and share feedback/insights from customers/partners.
• You will model our culture and values by leading your team through change, creating a clear understanding of business model and role changes, and coaching your team to contribute to the success of others. Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success.
• You will care for your team by engaging in skills and capability discussions, understanding each team member's unique talents, and building a skill mix that aligns with business goals and the aspirations of team members.
• You will coach your team in developing and expanding impactful relationships, focusing on customer experience, and defining conditions for success and lead your team in focusing on customer experience and success by driving efficient delivery, accelerating Support coverage, and developing strategies to improve experience and value realization and engage in technical strategy, innovation, and customer experience discussions with customer leadership teams/Senior Leaders at the appropriate technical depth.
• You will analyze and understand the mix of your customers and industries to build a team that meets the demands of the customer and project portfolio and drives expansion of our Solutions and Support business and create clarity by defining practice strategy and objectives and communicating them effectively to your team, integrating the Support, Consumption and Usage aspects of your practice.
• You will manage your team's performance against business measures and delivery excellence expectations for your portfolio of customers and projects, applying a data-driven approach to your prioritisation and decision-making.
• You will lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes.
• You will lead, coach and hold your team accountable for delivering Customer value and creating expansion opportunities by applying their deep knowledge of Microsoft products, Solutions and Support and coach your team to understand the Support Catalogand how to leverage the offerings.
• You will leverage the breadth of your technical experience and knowledge in foundational AI Business Solutions, foundational AI, architecture design, with depth Subject Matter Expertise in Business Applications to deliver the end-to-end AI Business Solutions story for Microsoft.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Industry leading healthcare



Educational resources



Discounts on products and services



Savings and investments



Maternity and paternity leave



Generous time away



Giving programs



Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Pax8 is on the hunt for a bold, visionary
German speaking
Microsoft AI Business Solutions Ambassador
to drive the future of AI adoption across Managed Service Providers (MSPs) and their clients.

This role is based in our
Dublin
office and is a 12-month contract - but it's far more than just a temporary role - it's a launchpad into the heart of the Microsoft ecosystem.
As our Microsoft AI Business Solutions Ambassador you'll gain
direct engagement with Microsoft
, working alongside their teams and ours to drive innovation and impact. This is your opportunity to join Pax8, Microsoft Partner of the Year, contributing to our dynamic expansion across Europe and collaborating closely with Pax8 leadership.

It's a unique opportunity to work at the forefront of Microsoft's AI transformation, build deep relationships with top partners, and make a measurable impact in the DACH SMB market. Whether you're looking to accelerate your career, expand your Microsoft expertise, or step into a high-visibility role, this is your chance to do it with Pax8 - one of the most innovative companies in the cloud ecosystem.

Why Join Pax8?
Pax8 supports our unique community by empowering our partners with the technology, relationships and AI-driven innovation they need to scale, compete and win.
Because the future of small business starts here.
We're not just a cloud marketplace - we're a people-first company that's redefining how technology is bought, sold, and managed. Join us and be part of a team that's shaping the future of AI in the workplace.

Learn more about our journey and achievements by checking out these articles:
Exciting Times - meet our new CEO

Microsoft "Partner of the Year 2024": Pax8 sticht Broadliner aus

Langjähriger Microsoft Manager wird DACH Chef bei Pax8

Pax8 hat ambitionierte Pläne für Europa

Pax8 eröffnet EMEA Kompetenzzentrum

Pax8 dreht die Distribution auf links

What's in It for You

• Be a pioneer in shaping the future of AI in the workplace, working at the forefront of Microsoft's most exciting innovations.
• Make a real impact by helping MSP's and their SMBs across DACH unlock productivity and scale through AI-powered solutions
• Grow your career with access to Microsoft certifications, bootcamps, and exclusive partner enablement programs.
• Collaborate with top-tier partners and industry leaders in a dynamic, fast-paced environment.
• Join a people-first culture that values innovation, inclusivity, and continuous learning.

What You'll Be Doing
Inspire Partners with the Power of AI
You'll lead conversations with MSPs and their clients, showing them how Microsoft 365 and Copilot can transform the way they work.

Drive Scalable Customer Acquisition
You'll work with partners to build marketing and sales strategies that scale Microsoft 365 and Copilot adoption across the DACH market.

Support the Full Customer Lifecycle
You'll help MSPs build strong practices around acquisition, renewals, and upselling - ensuring long-term customer success.

Create Demand and Excitement
You'll run campaigns, host webinars, and support events that generate buzz and drive interest in AI-powered solutions.

Be the Face of Microsoft at Events
You'll represent Microsoft and Pax8 at events, summits, and bootcamps - building relationships and sharing insights.

What We're Looking For
Sales-Driven and Results-Oriented
You have a strong sales mindset, are motivated by outcomes, and know how to pitch the Microsoft Modern Work suite to partners and customers to drive adoption and close deals.

Proven Microsoft Sales Experience
You've successfully sold Microsoft products before - ideally in Modern Work or AI—and know how to position their value to partners and customers.

Microsoft 365 Know-How
You're familiar with Microsoft 365 and Copilot and ideally have advanced knowledge of the suite.

Experience In The Tech Ecosystem
You've worked at a technology vendor or in a similar environment and understand how the Microsoft partner ecosystem operates.

Fluent Communicator
You
speak and write both German and English fluently
, allowing you to collaborate seamlessly with partners and stakeholders across DACH and within our international team.
Fluency in French is a plus
, and would be beneficial when engaging with our French-speaking colleagues and clients.

Certified or Ready to Be
You either hold Microsoft 365 certifications (MS-900, MS-700) or are ready to complete them within your first two months.

Educational Background That Supports Your Passion
You may have a degree in Business Administration, Marketing, Computer Science, Information Technology, or Engineering - but your curiosity and drive matter just as much.

Driven by Growth
You have a passion for technology, a learning mindset, and a desire to grow—both personally and professionally.

In order to fulfil this role you should be resident in this country with a valid right to work.

We encourage you to apply for a role at Pax8 even if you don't meet 100% of the bullet points We cultivate an environment where we value and encourage a diverse range of perspectives.
We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too

Salary & Benefits

• Salary up to €80k per annum per annum (depending on experience)
• Dedicated time for training and personal development
• Unlimited access to LinkedIn Learning
• Fun and frequent company and team socials

Work Environment
The modern workplace is in our DNA so working from home is not a problem. However, teamwork is also valuable, so we do encourage you to regularly come together in our fantastic new offices for social events, fun and shared success

We offer an international and dynamic job with a high degree of responsibility and fun, in one of the coolest and fastest growing industries in the world: IT. There is plenty of room for personal growth and you will be working closely with your energetic and skilled team mates.

If you struggle to get "time out" we're happy to accommodate early/late conversations and interview times or if you have any queries you can ring the talent partner, Victoria, who is managing this role on Recruiter DDI (No Agencies Please)

What's in it for you?
Pax8 is a learning accelerant. If you are
growth minded and curious
, there's plenty of scope for talented individuals to progress quickly in this opportunity or to other internal options (internal mobility in 2023 was 37%) as we grow and expand. We have our very own internal "Elev8" Academy, Pax8 University & Linkedin Learning for personal development plus access to Learning & Development specialist trainers and extensive "born in the cloud" mentors available for your growth. We'll provide the opportunity, stretch and projects to help you thrive and see exactly what you need to achieve to get to the next level.

Why Pax8?
Pax8 is the technology marketplace of the future, linking partners, vendors, and small to midsized businesses (SMBs) through AI-powered insights and comprehensive product support. With a global partner ecosystem of over 35,000 managed service providers, Pax8 empowers SMBs worldwide by providing software and services that unlock their growth potential and enhance their security. Committed to innovating cloud commerce at scale, Pax8 drives customer acquisition and solution consumption across its entire ecosystem

Our mission is to be the world's favourite marketplace for technology professionals to buy cloud products.
We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best. We
Elev8
each other. We
Advoc8
for our partners. We
Innov8
continuously. We
Celebr8
life.

Pax8 continuously wins numerous awards in our field. We have great people all over the world. No matter where you live and work, you're a part of the Pax8 team We are committed to our goal of being the #1 employer of choice

As part of our hiring process, we are required to undertake information verification checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks will be completed for UK candidates only, such as criminal and financial). All checks are completed by our third-party provider, Vero. Once checks have been completed all candidates will receive a copy for their records.

Equal Opportunities
Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with GDPR best practices and processed only in accordance with our recruiting processes.

Job Applicant Privacy Notice )

Job Summary

The Business Solutions leader will support the execution of Intuity Technologies business Offerings to customers and support the growth of customer revenue through sales programmes, operational and delivery excellence. The role is accountable for delivery quality (including identifying improvements to existing process and methodologies), identifying new opportunities in existing or new accounts, providing solutions and associated delivery planning.

Essential Job Functions

Maintain and Build the Business: In partnership with Sales, participates in the account planning and all new opportunities. Ensure account objectives are aligned with overall delivery programmes.

• Accountable for the Solutions business PL and delivery operational performance. Shares responsibility for the achievement of revenue, sales bookings, and the overall customer experience for designated account(s).
• Work with customers in such a way that positions Intuity to understand their business model, business challenges, and overall customer buying process.

• Identify customer demand for solutions that solve their urgent business challenges and work to identify how Intuity can provide capabilities that are not currently within the current portfolio.

• Collaborate with Marketing and Sales to ensure consistent messaging to customers to continue to evolve product and solution offerings.

• Participate in formal Account Reviews and contribute to the account plans and reviews to ensure a collaborative approach to growing their assigned accounts.

Operational Delivery Excellence: Provide for an exceptional customer experience by aligning on key business objectives with a relentless focus on operational and delivery performance.

• Create the overall strategy for project delivery according to the overall customer management strategy (excellent customer service). Plan and supervise day-to-day execution of customer projects that meet or exceed quality, profitability, stability, timeline, and customer experience metrics.

• Provide work estimates and ensure all programs and solutions are delivered leveraging best practices and the INTUITY standards of program methodology. Make recommendations as necessary to modify the overall project plan and reset priorities to achieve those goals.

• Accountable for internal PL of each project and responsible for the profitability of selected accounts as a whole.

• Proactively monitor overall progress at regular intervals to key stakeholders, resolving issues and initiating corrective action, as appropriate, and in accordance with the governance arrangements.
• Share best practices, build common methodology for different services and collaborate with internal teams to provide feedback on possible improvements to current methods or exploit new opportunities in technology or solutions.

Grow talent within Intuity: In partnership with the HR function, ensure we retain key employees and provide opportunities to develop their skills and contribute to company objectives. Ensure execution of objectives.

• Provide day-to-day leadership to the business solutions team

• Accountable for the establishment of clear roles and responsibilities for direct reports

• Accountable for overall coaching and performance management of the team

• Work with HR to identify improvements in current talent management processes
• Ensure TD plans are in place for all direct employees including regular monitoring to ensure attainment of those personal development plans.

Job Description
The Role

Are you interested in serving the needs of millions of customers at Fidelity's Workplace Investing, by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions?

Workplace Digital Experiences (WDX) Customer Solutions community works together to tackle complex business challenges mission that helps unite and connect WI customers and associates through integrated digital experiences.

As a Senior Business Analyst, you will be a member of an Agile squad responsible for crafting an engaging experience for our clients. Day to day, you will work closely with a team of cross functional and dedicated squad members (product, technology, legal, compliance & risk partners) responsible for delivering specific business goals.

In this role, you will work with your squad to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery and build strong working relationships across the organization. As a Senior Business Analyst, you must be a highly motivated self-starter with a sense of ownership, attention to detail, and be an effective liaison between stakeholders and your team.

The Expertise And Skills You Bring

• Identify and document business requirements, current and future states, and provide constructive feedback for future process improvements.
• Experience with workflow design, data analysis, data visualization, and impact analysis.
• Familiar with the Agile methodology concept and experience in agile tools such as Jira, Confluence, Mural or similar Agile backlog management tools (training is available)
• Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables.
• Lead the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives.
• Perform end to end Business Acceptance Testing and ensure the traceability of test cases.
• You take initiative to communicate issues/client feedback with Squad Leader/team and resolve issues in a timely manner.
• Strong written and verbal communication skills, including the ability to summarize and interpret information to influence key stakeholders such as Subject Matter Experts, and Business Partners.
• Manage dependencies across teams and work on multiple projects simultaneously.
• Proven leadership by mentoring peers and showcase critical thinking by managing conflicts within teams.
• 5-7 years transferable experience.
• Bachelor's degree preferred.

The Team
WI Customer Solutions provides the WI Agile organization with business analysts and consultants. The Customer Solutions team is responsible for helping the business achieve results. Our role is to turn business objectives into useful plans and solutions that deliver outstanding customer value.

Category
Product Management