72 Technical Engineer jobs in Ireland

**Job Summary**
As a Technical Support Engineer - German Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Your Profile**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in German language (B2 level)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
130869
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

**Job Summary**
Dedicated technical support specialist with extensive experience in diagnosing and troubleshooting complex software and network systems. Proficient in providing high-quality assistance to customers, partners, technicians, and system administrators through various communication channels, including email, remote sessions, and phone/chat support. Skilled in addressing escalated issues beyond first-line support, effectively identifying and reporting bugs and feature requests while collaborating with sw-engineering and development teams to drive product improvements. Experience in customer installation and training, with a strong ability to support users of advanced technical products. Committed to enhancing user experience by creating, updating, and managing knowledge base articles tailored to supported products. Demonstrated ability to foster positive customer relationships and ensure satisfaction in a highly technical environment.
**Job Requirements**
+ Good understanding of:
- Storage concepts and infrastructure
- Database principles, (mysql)
- Networking concepts (DHCP, TCP/IP, UDP, SNMP, packet traces etc)
- Windows and Linux Operating Systems
+ Basic understanding of
- Hypervisor (Hyper-v/VmWare)
- Remote authentication methodology (LDAP, SAML etc)
- Data protection and backups
- Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
- RestAPI methodology
+ Knowledge of the following technologies will be considered an asset
- OnCommand products suite
- NetApp Storage System operating systems such as Data ONTAP
- Scripting or programming languages such as Python, JAVA, Perl, etc.
- The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
- NetApp High-Availability (HA) technology
- NetApp / industry relevant certifications (i.e. NCDA, NCSE, CCNA, RHCA, VCP, MCSA, etc)
- Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology
**Your Profile**
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
+ 2+ years of experience in a relevant technical support role
+ Good written and verbal communication skills
+ Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
+ Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
+ Ability to follow standard engineering principles and practices
+ Creative approach to problem solving
+ Fluent in English + any of the following languages: German, French, or Hebrew
130426
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

**Job Summary**
As a Technical Support Engineer - Spanish Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position based in Cork City
**Job Requirements**
- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
**Education**
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in Spanish language (must be fluent, C1+)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
131166
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

**Job Summary**
As a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing
and debugging the NetApp AFF, FAS and Hybrid Cloud product lines. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.
To be successful in this role, you must be a motivated self-starter and self-learner, and possess a strong customer service mentality. This role will provide you with an opportunity to develop your technical skills by learning and supporting infrastructure built for the next generation data centre.
**Essential Functions**
+ Troubleshooting complex issues related to the NetApp FAS/AFF product line, customer environments and associated NAS protocols (CIFS, NFS)that could not be resolved by lower levels of support
+ Respond to post sales customer support issues, raised by the customer via phone/email/web/chat, or internally via ActiveIQ Automated Case Generation.
+ Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans.
+ Collection and analysis of multi-platform logs to identify issues and determine root cause.
+ Focus on addressing the root cause of the problem rather than the symptoms.
+ Keen attention to detail, memory of patterns, and interest in problem solving
+ Collaborate with other Technical Support Engineers to quickly facilitate solutions for customers.
+ Escalate cases to Escalation Engineers when the problem is too complex or falls out of your specific area of expertise
+ Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
+ Publish new knowledge base articles to share information for reuse by customers and Technical Support Centre personnel
+ Share best practices with Technical Support Centre staff and learn about new technologies and complimentary storage applications.
**Job Requirements**
+ Strong written and verbal communication skills in English and German
+ Experience in troubleshooting methodologies
+ Must have expertise in two or more of the following areas:
+ NetApp Cluster-Mode Storage Solutions and related technologies
+ Data ONTAP operating system and NetApp High-Availability (HA) technology
+ NetApp Storage Management Software Suite
+ NetApp Data Protection Software and related backup technology
+ Performance issues relating to NetApp storage solutions
+ UNIX/Linux configuration, administration and technical support
+ Microsoft Windows environment configuration, system administration and technical support
+ NAS and/or SAN storage and surrounding infrastructure
+ The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with NetApp storage systems and solutions
+ Server, and Desktop Virtualization Solutions (such as VMware, Microsoft HyperV, Citrix) - Performance issues relating to NetApp storage solutions
+ One or more cloud solutions: AWS Cloud solutions, Google Cloud solutions, Azure Cloud solutions, Cloud orchestration (K8s)
+ Data tiering concepts
+ NVMe-oF
+ BMC & IPM
**Education**
+ 3 - 5 years of experience in UNIX, Storage administration or technical support.
+ A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
130590
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
**Equal Opportunity Employer:**
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
**Why NetApp?**
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.
We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.

**Please Note:**
**1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)**
**2. If you already have a Candidate Account, please Sign-In before you apply.**
**Job Description:**
+ **Job Description** **The Elevator Pitch:** Why will you enjoy this new opportunity?Are you passionate about learning new technology and solving complex problems for key customers? Broadcom has a Technical Support role for you. You will be working on the latest and top of the line technology suite, becoming an expert in the industry. In this role, you will be joining Broadcom's VCF team supporting the VCF product suite. You will be in the forefront of the work from anywhere transformation helping our customers shift theirworkforce to remote and hybrid, which has only been accelerated by the worldwide pandemic. **Success in the Role:** What are the performance outcomes over the first 6-12 months you will work toward completing?As a Senior Technical Support Engineer in the VCF team, you will be learning and expanding your Broadcom's virtualization technologies and help our customers troubleshoot, understand, andovercome challenges in their operation. You will also support the Technical Support Team, including TSE 1, 2 and other level 3 engineers on best practice, knowledge creation and escalations.
+ First steps on in this role will be to upskill on Global support processes and products, to understand how the technology works, and how our customers use it.
+ Once achieved, you will support global customers issues and as an experienced engineer, support the team and the global operation.
+ As a senior engineer you will have input into R&D, engineering, and product development, advocating for how our customers are using the Broadcom Suite and supporting our field teams on customer engagements and escalations.
+ Throughout this time, and your career at Broadcom, you will be able to develop through training, learning tools, research time and training days. **The Work:** What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?As a Senior Technical Support Engineer in the VCF team, you will be responsible for resolving customer technical issues, supporting the team and the support operation. Key strengths for thisrole would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges and enjoys supporting colleagues. **To be successful in this role, you will:**
+ Work independently to resolve customer, TSE, and team issues, supporting the management team in overall development of the team.
+ Strengthen your technical skills in the areas of networking, storage, TCP/IP, Operating Systems Knowledge (Windows, Linux, UNIX) and, virtualization and cloud computing.
+ Drive communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer management within the team.
+ Resolve complex queries while providing world class support to our customers. Including supporting TSEs with their challenges.
+ Troubleshoot, research and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.
+ As a Senior Technical Support Engineer, you will support the team, the operation, and the field with customer escalations.
+ Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.
+ Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.
**Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.**
**If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.**
Welcome! Thank you for your interest in Broadcom!
We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.
For more information please visit our video library ( and check out our Connected by Broadcom ( series.
Follow us on Linked In Broadcom Inc ( .

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** **?**
The Global Technical Support team is a diverse, creative, fast-growing team! We provide technical support around the clock. Support Centers are located in Australia, India, Ireland, Japan, the Netherlands, the UK, and the US. We are looking for engineers who have a passion for technology, problem-solving and are eager to help customers.
As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform?You will be responsible for managing and resolving the most challenging issues and escalations for the customer and providing technical guidance in addressing their business needs. You will be the voice of the customer in ServiceNow product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.
This is a full-time position based on a flexible persona (office presence required 2 to 3 days a week), it requires weekend work (approximately one day every 4 weeks) and bank holiday work at times when coverage is needed.
**The Team:**
You will be joining the team named Platform Technologies. The team is responsible for the platform and data integrity. As such, the team handles issues related to the database (tables, columns, data format), upgrades, plugin installations, clones, reporting, performance analytics, artificial intelligence, and all features supporting developers in their daily activities.
**What you get to do in this role:**
+ Work on and resolve technical issues reported by internal and external customers.
+ Maintain impeccable case hygiene and customer-related files and records.
+ Customer Advocate providing support to users/administrators of our platform.
+ Understand our platform, cloud technologies, and troubleshooting practices to ensure the successful resolution of challenging technical situations.
+ Experience assessing, troubleshooting, resolving, and providing root cause analysis for ServiceNow Product issues related to upgrades, cloning, tables, reporting, performance analytics, artificial intelligence, automated test framework, studio and development tools, plugins and applications.
+ Manage customers' expectations and experience in a way that results in high customer satisfaction.
+ Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers.
+ Opportunity to become a Subject Matter Expert in assigned areas of product functionality.
+ Opportunity to create scripts to automate repetitive tasks or scripts to enable faster troubleshooting.
+ Suggest and implement improvements to internal processes.
+ Work on technical and non-technical projects.
+ Communicate with customers and our teams through case, phone, and other electronic methods.
+ Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
**Qualifications and technical skills that will lead to your success:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ A Bachelor's in Computer Science (or related technical degree) or 3+ years of related experience within a technical support environment.
+ A good understanding of Object-oriented programming languages like Java.
+ An understanding and knowledge of the components in the web applications stack?
+ An understanding and knowledge of the scripting languages:?JavaScript, Python, Perl, Unix Shell, Windows Shell.
+ An understanding and knowledge of Linux/Unix.
+ A Very Strong Experience with relational databases (e.g. MySQL, Oracle).
+ A strong commitment to own development by continuously updating knowledge, skills, and abilities.
+ The ability to understand problem statements and troubleshoot complex technical issues with ease.
+ The ability to take ownership and lead the investigation to resolve complex issues.
+ The ability to build a trustworthy reputation by honoring agreements and reliably following through on commitments.
+ A proven ability to maintain a professional demeanor when handling complex user issues.
+ Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
+ A personal commitment to quality and customer service.
+ The ability to remain focused on achieving key goals, even in the face of obstacles and setbacks.
+ The ability to multi-task and efficiently manage the case queue.
+ The ability to respond to different situations with an appropriate level of flexibility.
+ The ability to operate in a demanding and high presssure environment.
+ A team player attitude to work efficiently in a collaborative environment.
+ The ability to adapt to a fast changing environment.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

The Red Hat , Customer Experience and Engineering group is looking for a skilled and experienced Technical support engineer to join our Openshift support team. We are adding a engineer to assist our customers to migrate to and maintain OpenShift Virtualisation environments and to provide a world class customer experience.
Red Hat's technical support engineering is a customer facing support organization that provides high quality technical support to customers around the globe across all Red Hat product lines and is dedicated to resolving issues quickly and efficiently.
As a Technical Support Engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. This position extends well beyond product support as you will take on the role of trusted partner to our customers. You will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. In this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. This is a highly skilled position that requires an engineer with initiative.
**What you will do**
+ Act as the direct contact and adviser for customer inquiries about **Red Hat OpenShift Virtualisation** via ticketing tool, by phone and using remote access tools
+ Deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues within the designated service-level agreement (SLA)
+ Quickly analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner
+ Collaborate with other support engineers and other internal teams and external parties during the problem resolution process
+ Ability to multitask, prioritize, and work under pressure
+ Outstanding troubleshooting skills and passion for problem solving and investigation
+ Capability to front-ending the customer and internal stakeholders at the senior management level - Document diagnostic steps and create reusable solutions for future incidents
+ Ability to work as part of a team and focus on customers and solving their issues
+ Be available to perform weekend shift duties on a rotational schedule when needed
+ Contribute to regional or global initiatives or projects
+ Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
**What you will bring**
+ Professional experience with **configuring** and **troubleshooting OpenShift** or **Kubernetes** with all of its components such as logging, monitoring, networking, storage and **Service Mesh**
+ Experience with **Openshift Virtualisation** including **migration to Openshift Virtualisation**
+ Professional experience with container related technologies like **D** **ocker, Podman, LXC, CRI-O, runc**
+ Experience handling technical issues when escalated
+ Experience with automation tools or scripting languages like **Ansible, Bash, or Python**
+ Professional experience with networking technology through server, switch, or appliance configuration, key networking protocols, tunneling technologies, switching, and routing
+ Proficient in **Linux** operation and administration
+ Passion for problem-solving and investigation of the most complex customer and technical problems
+ Good written and verbal communication skills in English
**Following is considered a plus:**
+ Experience with **OpenShift clusters in Baremetal** is a plus
+ Having any of the following **Red Hat Certifications** is a plus: Red Hat Certified Engineer (RHCE), Containers & Kubernetes (DO180)/Operating a Production Kubernetes Cluster (DO280), Scaling Kubernetes Deployments in the Enterprise (DO380)
+ Knowledge of **Linux Kernel** is a plus
+ Experience with **Ceph storage** and virtualisation - Hands-on experience with **Python** and scripting languages, like **Perl and Bash**
+ Strong networking knowledge; networking security is a plus
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**

The Red Hat , Customer Experience and Engineering group is looking for a skilled and experienced Technical support engineer to join our Openshift support team. We are adding a engineer to assist our customers to migrate to and maintain OpenShift Virtualisation environments and to provide a world class customer experience.
Red Hat's technical support engineering is a customer facing support organization that provides high quality technical support to customers around the globe across all Red Hat product lines and is dedicated to resolving issues quickly and efficiently.
As a Technical Support Engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. This position extends well beyond product support as you will take on the role of trusted partner to our customers. You will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and technical discussions sessions to address technical topics. In this role you'll work closely with application and engineering teams to address multi-product issues and must have an acute understanding of the impact of mission critical activities. This is a highly skilled position that requires an engineer with initiative.
**What you will do**
+ Act as the direct contact and adviser for customer inquiries about **Red Hat OpenShift Virtualisation** via ticketing tool, by phone and using remote access tools
+ Deliver an exceptional customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues within the designated service-level agreement (SLA)
+ Quickly analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner
+ Collaborate with other support engineers and other internal teams and external parties during the problem resolution process
+ Ability to multitask, prioritize, and work under pressure
+ Outstanding troubleshooting skills and passion for problem solving and investigation
+ Capability to front-ending the customer and internal stakeholders at the senior management level - Document diagnostic steps and create reusable solutions for future incidents
+ Ability to work as part of a team and focus on customers and solving their issues
+ Be available to perform weekend shift duties on a rotational schedule when needed
+ Contribute to regional or global initiatives or projects
+ Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
**What you will bring**
+ Professional experience with **configuring** and **troubleshooting OpenShift** or **Kubernetes** with all of its components such as logging, monitoring, networking, storage and **Service Mesh**
+ Experience with **Openshift Virtualisation** including **migration to Openshift Virtualisation**
+ Professional experience with container related technologies like **D** **ocker, Podman, LXC, CRI-O, runc**
+ Experience handling technical issues when escalated
+ Experience with automation tools or scripting languages like **Ansible, Bash, or Python**
+ Professional experience with networking technology through server, switch, or appliance configuration, key networking protocols, tunneling technologies, switching, and routing
+ Proficient in **Linux** operation and administration
+ Passion for problem-solving and investigation of the most complex customer and technical problems
+ Good written and verbal communication skills in English
**Following is considered a plus:**
+ Experience with **OpenShift clusters in Baremetal** is a plus
+ Having any of the following **Red Hat Certifications** is a plus: Red Hat Certified Engineer (RHCE), Containers & Kubernetes (DO180)/Operating a Production Kubernetes Cluster (DO280), Scaling Kubernetes Deployments in the Enterprise (DO380)
+ Knowledge of **Linux Kernel** is a plus
+ Experience with **Ceph storage** and virtualisation - Hands-on experience with **Python** and scripting languages, like **Perl and Bash**
+ Strong networking knowledge; networking security is a plus
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**

**Have you ever wanted to make a difference?**
At Abbott, you will play a crucial role to help people live more fully at all stages of their lives. Abbott is a global healthcare leader, and our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional products and branded generic medicines. Our 113,000 colleagues have a daily impact on the life of people in more than 160 countries.
**Abbott Ireland**
In Ireland, Abbott employs around 6,000 people across ten sites. We currently have six manufacturing facilities located in Clonmel, Cootehill, Donegal, Longford and Sligo and a third-party manufacturing management operation in Sligo. Abbott also has commercial, support operations and shared services in Dublin and Galway. We have been making a difference in the lives of Irish people since 1946.
**This is how you can make a difference at Abbott:**
As a Senior Technical Engineer Control Systems, you will provide technical leadership in areas of PLC communications, vision and RFID communications while driving activities at the supplier(s) to ensure automation & software support is available to scale up to increased volumes are achieved within ADC requirements. You will lead the technical, and Validation engineering staff. Interface with product team members, department managers, designers/equipment manufacturers, ADC R&D, quality, and regulatory personnel. This role will be based at our TPM in Fermoy, Cork and will require project related travel up to 30%.
**Responsibilities:**
+ Oversee the implementation and management of engineering modifications to boost operational effectiveness.
+ Independently devise and execute creative strategies for tackling complex engineering challenges, leveraging advanced technical expertise across various disciplines.
+ Lead and design intricate engineering studies and experiments that involve multiple variables to achieve robust solutions.
+ Evaluate complex issues, determine their effects, and calculate probabilities to guide informed decisions.
+ Establish comprehensive design and process specifications that align with overarching business objectives.
+ Ensure all documentation is completed promptly and adheres to corporate standards.
+ Take the lead and collaborate with cross-functional technical teams to fulfill company goals.
+ Adhere to all relevant Environmental, Health, and Safety (EHS) regulations, policies, and procedures.
+ Exhibit exceptional interpersonal, communication, analytical, and problem-solving capabilities.
+ Demonstrate self-drive, adaptability, and readiness to work extended hours to meet stringent deadlines.
+ Practice effective time management and resource planning.
**Education and Experience:**
+ Bachelor's degree in Industrial Automation, Mechatronics, Computer Science, Electrical Engineering, or a related technical field.
+ Minimum of 6 years of engineering and/or operational experience to cultivate the skills necessary for this position.
+ Proficient in PLC programming with Allen Bradley, Siemens, or Codesys control systems.
+ In-depth knowledge of Cognex vision systems.
+ Familiarity with RFID communication systems.
+ Experience in developing and executing software testing plans.
+ Knowledgeable in FAT, SAT, commissioning, and validation processes for high-speed automation equipment.
**What we Offer**
Attractive compensation package that includes competitive pay, as well as benefits such as
+ Family health insurance,
+ Excellent pension scheme
+ Life assurance
+ Career Development
+ Growing business plus access to many more benefits.
Connect with us at or on LinkedIn at on Facebook at and on Twitter @AbbottNews.
Abbott is an equal opportunities employer.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email