366 Technical Engineer jobs in Ireland
IT Technical Engineer
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Job Description
My Dublin based client is recruiting for a Technical Engineer to join the team on a perm basis working on a hybrid model. This position offers the opportunity to work with innovative security solutions, including both hardware and software, as well as an expanding portfolio of cloud-based systems.
In this role, you will:
- Support hardware and software installations for advanced security solutions.
- Manage technical support cases using helpdesk software.
- Provide solution concepts and guidance for complex troubleshooting and analysis.
- Deliver high-level technical training to clients.
- Contribute to professional service offerings such as customized installations and API programming support.
Key Responsibilities
- Perform detailed troubleshooting of software and hardware issues, including log file analysis, to ensure product reliability and performance.
- Collaborate with team leaders and relevant technical stakeholders to resolve reported issues.
- Work closely with cross-functional teams to investigate and address challenges within cloud infrastructures.
- Create and maintain knowledge base content to support clients and internal teams.
- Document and report identified product issues with accuracy and consistency.
Experience
- A bachelor's degree in a technical field, with additional qualifications in IT (Cloud/Networks) preferred, or equivalent practical experience.
- Strong knowledge and hands-on experience with database structures.
- Programming skills are an advantage (C#, Python, SQL, Flutter, MongoDB).
- Familiarity with cloud platforms such as AWS or Azure, and CRM/ERP systems.
- Experience delivering high-level technical training.
- Strong project management skills and ability to produce technical documentation.
- Analytical skills combined with a pragmatic, solution-oriented mindset.
- Languages - Excellent communication skills in English and German, any additional language (Swedish, Italian, French or Spanish would be a plus.
HOW TO APPLY:
To apply for this role, please submit your updated CV. If your skills and experience match job requirements, you will be contacted to discuss your application in detail.
SIMILAR ROLES OPEN:
As a specialized recruitment agency, we also have several other permanent and contract roles available. Visit our website for more information or explore additional opportunities.
Skills:
Technical Engineer German Professional Services Hardware Software Database Structures AWS
Bilingual Technical Engineer
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Job Description
Bilingual Technical Engineer required for works in Castleblayney. Must speak Chinese and English. Technician will be required to work as part of a team in providing high quality quartz worksurfaces.
Job Type: Full-time
Pay: €35,000.00-€40,000.00 per year
Benefits:
- Bike to work scheme
- On-site parking
- Sick pay
Work Location: In person
Technical Engineer – Ballina based
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Job Description
We are looking for a detail-oriented and proactive Technical Test Engineer to support the delivery of high-quality testing solutions across integrated systems involving SAP S/4HANA, SAP MII, and manufacturing hardware. This role is hands-on and execution-focused, working closely with the Technical Manager and wider testing team to implement test cases, validate system interfaces, and ensure data integrity across software and hardware platforms.
Responsibilities
- Execute test cases across unit, integration, and end-to-end scenarios tailored to SAP and manufacturing environments.
- Support the setup and maintenance of test environments that reflect production configurations.
- Perform hands-on testing of software-hardware interfaces, including sensor and PLC signal validation.
- Use tools like Selenium, UFT, and Postman to automate and validate UI and API interactions.
- Assist in the development and maintenance of test automation frameworks.
- Validate data flows and business logic across SAP S/4HANA, SAP MII, and third-party systems.
- Conduct scenario-based testing to simulate full production lifecycles (e.g., sales order to manufacturing execution).
- Collaborate with cross-functional teams to ensure alignment with testing standards and project timelines.
- Log and track issues using workflow tools such as JIRA, ensuring timely resolution and documentation.
Qualifications
- Third-level qualification or equivalent experience in software testing, automation, or systems engineering.
- ISTQB Foundation
Essential Skills
- Excellent client-facing skills
- Team work and emotional intelligence
- Good self-management – continuous performance is both an objective and a mind-set
- Has an innovative approach – a bold thinker and doer, matching creativity with vigilance
- High value on openness and transparency
- Excellent communication and presentations skills
Desired Skills
- Exposure to performance testing tools like JMeter or LoadRunner.
- Experience with microservices and data integrity testing.
- Knowledge of testing standards and best practices in manufacturing or ERP environments.
Experience
- 2–5 years of experience in technical testing roles, ideally within integrated software-hardware environments.
- Familiarity with SAP S/4HANA and SAP MII is a strong advantage.
- Experience with test automation tools (e.g., Selenium, UFT) and API testing tools (e.g., Postman).
- Understanding of manufacturing systems and hardware interactions (e.g., PLCs, sensors).
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Comfortable working in fast-paced, cross-functional environments.
Benefits
At Expleo, we are committed to providing a competitive salary and substantial benefits offering with unique wellbeing, financial and employee recognition programmes.
We pride ourselves on our diverse and inclusive culture and offer a variety of family friendly policies and enhanced leave to help you achieve a healthy work life balance.
By providing significant learning and development opportunities, we encourage individual growth and success throughout your career with us.
- Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
- We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
- Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
- Competitive company benefits such as medical and dental insurance, pension, life assurance, employee wellbeing programme, sports and social events, birthday hampers and much more
- Always working as one team, our people are not afraid to think big and question the status quo.
"We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age".
At Expleo, we understand that many people experience impostor syndrome throughout their lifetime, please do not let this discourage you from applying for this role. Our Talent Acquisition Team welcomes all CV's and will consider your application in line with the values, requirements and role competencies.
Technical Engineer – Ballina based
Posted today
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Job Description
Overview:
We are looking for a detail-oriented and proactive Technical Test Engineer to support the delivery of high-quality testing solutions across integrated systems involving SAP S/4HANA, SAP MII, and manufacturing hardware. This role is hands-on and execution-focused, working closely with the Technical Manager and wider testing team to implement test cases, validate system interfaces, and ensure data integrity across software and hardware platforms.
Responsibilities:
- Execute test cases across unit, integration, and end-to-end scenarios tailored to SAP and manufacturing environments.
- Support the setup and maintenance of test environments that reflect production configurations.
- Perform hands-on testing of software-hardware interfaces, including sensor and PLC signal validation.
- Use tools like Selenium, UFT, and Postman to automate and validate UI and API interactions.
- Assist in the development and maintenance of test automation frameworks.
- Validate data flows and business logic across SAP S/4HANA, SAP MII, and third-party systems.
- Conduct scenario-based testing to simulate full production lifecycles (e.g., sales order to manufacturing execution).
- Collaborate with cross-functional teams to ensure alignment with testing standards and project timelines.
- Log and track issues using workflow tools such as JIRA, ensuring timely resolution and documentation.
Qualifications:
- Third-level qualification or equivalent experience in software testing, automation, or systems engineering.
- ISTQB Foundation
Essential skills:
- Excellent client-facing skills
- Team work and emotional intelligence
- Good self-management – continuous performance is both an objective and a mind-set
- Has an innovative approach – a bold thinker and doer, matching creativity with vigilance
- High value on openness and transparency
- Excellent communication and presentations skills
Desired skills:
- Exposure to performance testing tools like JMeter or LoadRunner.
- Experience with microservices and data integrity testing.
- Knowledge of testing standards and best practices in manufacturing or ERP environments.
Experience:
- 2–5 years of experience in technical testing roles, ideally within integrated software-hardware environments.
- Familiarity with SAP S/4HANA and SAP MII is a strong advantage.
- Experience with test automation tools (e.g., Selenium, UFT) and API testing tools (e.g., Postman).
- Understanding of manufacturing systems and hardware interactions (e.g., PLCs, sensors).
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Comfortable working in fast-paced, cross-functional environments.
Benefits:
At Expleo, we are committed to providing a competitive salary and substantial benefits offering with unique wellbeing, financial and employee recognition programmes.
We pride ourselves on our diverse and inclusive culture and offer a variety of family friendly policies and enhanced leave to help you achieve a healthy work life balance.
By providing significant learning and development opportunities, we encourage individual growth and success throughout your career with us.
- Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
- We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
- Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
- Competitive company benefits such as medical and dental insurance, pension, life assurance, employee wellbeing programme, sports and social events, birthday hampers and much more
- Always working as one team, our people are not afraid to think big and question the status quo.
"We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age".
At Expleo, we understand that many people experience impostor syndrome throughout their lifetime, please do not let this discourage you from applying for this role. Our Talent Acquisition Team welcomes all CV's and will consider your application in line with the values, requirements and role competencies.
Senior Technical Engineer OSI PI
Posted today
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Job Description
About Abbott
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
Abbott in Ireland
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
Abbott Diabetes Care Kilkenny
Abbott Diabetes Care has opened a new site, in Kilkenny, that is at the forefront of Diabetes care with the latest technology, to manufacture FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre systems.
About The Position
As a key member of our engineering division, you'll take ownership of the OSI-PI data historian systems across ADC's global manufacturing sites. Your work will directly impact how we collect, store, and secure real-time production data—driving smarter decisions, better performance, and safer operations.
Responsibilities
- Lead the design and deployment of real-time data acquisition systems from production machinery.
- Ensure system resilience through automated backup, recovery, and cybersecurity protocols.
- Maintain and support manufacturing data systems, including SCADA, HMI, and batch management software.
- Drive software change management and asset monitoring initiatives.
- Implement and optimize data historian tools, OEE reporting, and energy monitoring systems.
- Collaborate across global teams to deliver validated, compliant software solutions.
- Lead cross-functional projects with internal and external stakeholders.
- Develop standardized data structures and visualization tools for manufacturing insights.
- Partner with Corporate IT to ensure secure, continuous operations.
- Stay ahead of industry trends and proactively prepare for future technology needs.
Education And Experience
- Bachelor's or Master's degree in Engineering (Systems, Mechanical, Electrical, Computer, Biomedical, or Software).
- 5+ years of experience in operational technology, systems integration, and engineering within regulated environments.
- Strong background in software testing, verification, and validation.
- Proven ability to integrate multidisciplinary systems and drive innovation.
What We Offer
Attractive compensation package that includes competitive pay, as well as benefits such as
- Family health insurance
- Excellent pension scheme
- Life assurance
- Career Development
- Fantastic new facility
- Growing business plus access to many more benefits.
Connect with us at and on LinkedIn, Facebook, Instagram, X and YouTube.
Abbott is an equal opportunities employer.
Senior Technical Engineer OSI PI
Posted 19 days ago
Job Viewed
Job Description
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**Abbott in Ireland**
Abbott has been operating in Ireland since 1946 and serves the Irish market with a diverse range of healthcare products including diagnostics, diabetes care, medical devices and nutritional products. In Ireland, Abbott currently employs about 6,000 people across ten sites located in Dublin, Donegal, Clonmel, Cootehill, Galway, Kilkenny, Longford and Sligo.
**Abbott Diabetes Care Kilkenny**
Abbott Diabetes Care has opened a new site, in Kilkenny, that is at the forefront of Diabetes care with the latest technology, to manufacture FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre systems.
**About the Position:**
As a key member of our engineering division, you'll take ownership of the OSI-PI data historian systems across ADC's global manufacturing sites. Your work will directly impact how we collect, store, and secure real-time production data-driving smarter decisions, better performance, and safer operations.
**Responsibilities:**
+ Lead the design and deployment of real-time data acquisition systems from production machinery.
+ Ensure system resilience through automated backup, recovery, and cybersecurity protocols.
+ Maintain and support manufacturing data systems, including SCADA, HMI, and batch management software.
+ Drive software change management and asset monitoring initiatives.
+ Implement and optimize data historian tools, OEE reporting, and energy monitoring systems.
+ Collaborate across global teams to deliver validated, compliant software solutions.
+ Lead cross-functional projects with internal and external stakeholders.
+ Develop standardized data structures and visualization tools for manufacturing insights.
+ Partner with Corporate IT to ensure secure, continuous operations.
+ Stay ahead of industry trends and proactively prepare for future technology needs.
**Education and Experience**
+ Bachelor's or Master's degree in Engineering (Systems, Mechanical, Electrical, Computer, Biomedical, or Software).
+ 5+ years of experience in operational technology, systems integration, and engineering within regulated environments.
+ Strong background in software testing, verification, and validation.
+ Proven ability to integrate multidisciplinary systems and drive innovation.
**What we Offer**
Attractive compensation package that includes competitive pay, as well as benefits such as
+ Family health insurance
+ Excellent pension scheme
+ Life assurance
+ Career Development
+ Fantastic new facility
+ Growing business plus access to many more benefits.
Connect with us at and on LinkedIn , Facebook ( , Instagram , X ( and YouTube .
Abbott is an equal opportunities employer.
#LI-SO2
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Technical Support Engineer
Posted today
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Job Description
About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
Job summaryAs a Technical Support Engineer - German Speaker, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products.
Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.
To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. This is hybrid working position.
Job requirements- Provide technical support via telephone, web or autosupport.
- Research customer issues in a timely manner and follow up directly with the Customers with recommendations and action plans.
- Collaborate with other Technical Support Engineers who may need assistance working a case; utilize your area of expertise to help them in order to facilitate solutions most quickly for customers.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
- Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
- Gain knowledge and expertise through hand-on experience, self-study and through a variety of learning environments
- Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience.
- 1 - 2 years of experience in UNIX, Linux,Windows networking administration, Devops, Cloud, Data Warehousing or technical support is desired.
- Good written and verbal communication skills in German language (B2 level)
- Good interpersonal communication and customer service skills
- Strong aptitude for learning new technologies
- Creative approach to problem solving
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
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Technical Support Engineer
Posted today
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Job Title:
Technical Support Engineer
Location:
Ireland
About the Role:
We are seeking a skilled and customer-focused
Technical Support Engineer
to provide technical assistance and troubleshooting for our clients. You will play a key role in diagnosing issues, offering effective solutions, and ensuring customer satisfaction through timely and professional support. The ideal candidate combines strong technical expertise with excellent communication and problem-solving skills.
Key Responsibilities:
- Provide first and second-line technical support via email, phone, or remote sessions.
- Diagnose software, hardware, and network-related issues.
- Document incidents, resolutions, and technical procedures accurately.
- Collaborate with engineering and product teams to resolve complex issues.
- Guide customers through product configuration and feature usage.
- Monitor system performance and escalate critical issues when necessary.
- Contribute to the development of knowledge base articles and support documentation.
- Maintain a high level of professionalism and customer satisfaction in all interactions.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2–4 years of experience in technical support, IT helpdesk, or customer-facing technical roles.
- Strong troubleshooting and analytical abilities.
- Proficiency with operating systems (Windows, macOS, or Linux) and networking fundamentals.
- Familiarity with ticketing systems and remote support tools (e.g., Jira, Zendesk, or ServiceNow).
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple cases efficiently.
What We Offer:
- Competitive salary and hybrid working model across Ireland.
- Supportive, knowledge-sharing environment with ongoing technical training.
- Opportunities for professional development and career progression.
- Exposure to cutting-edge technologies and customer environments.
Technical Support Engineer
Posted today
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Job Description
Job Title:
Technical Support Engineer - German Speaking (Hybrid)
About
Trellix:
Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work.
Our comprehensive, GenAI-powered platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at
Role Overview:
In the role of a Technical Support Engineer, you will report to the Manager of Technical Support. You will be a part of the support team and will provide end-to-end case ownership. You will work with all levels within Support, Engineering and Product Management to identify/implement technical solutions to customer issues and share your feedback to help improve the quality.
As a trusted support advocate, you will be the primary contact often partnering with Customer Success Managers, Sales, Professional Services and Engineering. You will rely on your knowledge, technical skills and customer-focus to deliver best-in-class
experiences and outcomes for customers, while also identifying opportunities to improve our products, documentation and processes. This is a hybrid role for the offices located at Aylesbury, UK / Cork, Ireland.
About the role:
- Work on issues raised by customers from creation to closure
- Assess and understand the impact, severity and urgency of issues
- Provide support to customers and build rapport through relationship building
- Participate in escalation calls with internal and external audiences
- Achieve outstanding results across a range of goals, including Customer Satisfaction scores, resolution times and adherence to service level goals
- Set and manage expectations with customers, including regular communications
- Conduct remote sessions to quickly resolve and progress issues
- Closely work with engineering and peers to accelerate solutions. Work in a hybrid setup
- Identify data requirements and assist with data collection
About you:
- 3+ years of applicable experience in a customer-supporting IT environment
- Experience in supporting customers in medium to large enterprises
- Customer-focused, patient, flexible and a desire to progress quickly
- A team player, able to build rapport and get your point across in a calm manner
- Can communicate complex issues at multiple levels, adjusting in style and content to recognise the differing needs of customer and audience
- Strong problem-solving skills
- Achieved outstanding results in previous roles and can demonstrate success and progression through own personal development plans
- Document customer interactions to a high standard
- Able to work well in a dynamic environment with a sizeable workload and multiple priorities
- Experience successfully managing and resolving critical issues
- Demonstrates a desire for learning and the ability to retain and build upon experience
- Cloud/AI knowledge desirable
- Fluent in English and German
Company Benefits and Perks:
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
Company Benefits and Perks:
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
Technical Support Engineer
Posted today
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Job Description
Job description
*Position Title:
Deskside Technician – End User Computing
*JOB DESCRIPTION
The position of Deskside Technician – End User Computing performs troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripheral equipment at corporate locations.
The candidate works on assignments of diverse scope, where analysing data and hardware requires evaluating identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.
Essential duties for the position include, but are not limited to the following:
- Provide onsite support to Authorized Users with operational and technical support, and to meet specified SLAs
- Resolve incidents and problems associated with EUC equipment
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
- Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
- Provide repair and maintenance for mobile devices
- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
- Provide software break/fix services and replacement of non-warranty assets for end users
- Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
- Provide warranty and break/fix support for networked printers and scanners
- Configure and support end users on mobile computing platforms
- Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
- Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
- Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- Utilize problem management database and systems to track and report on customer calls and requests.
- Communicate technical information to technical and non-technical team and customers.
- Deskside support services as required.
*JOB REQUIREMENTS/QUALIFICATIONS
Experience:
- Requires 3 to 5 years of related work experience
- Sound knowledge of imaging tools (Ghost, MDT)
- Sound knowledge of data backup and recovery tools (USMT)
- Installing, upgrading, and migrating to Windows 7/10
- Deploying Windows 7/10 in large enterprises
- Configuring hardware and applications
- Configuring network connectivity
- Configuring access to resources
- Configuring mobile computing
- Monitoring and maintaining systems that run Windows 7/10
- Configuring backup and recovery options