27 Technical Leader jobs in Ireland

Job Purpose Summary
The Technical Support Team Leader will oversee the day-to-day operations of the DrayTek Technical Support team, ensuring timely and professional resolution of customer issues, while driving service quality, team performance, and continuous improvement. Acting as a first point of escalation for service matters, the Team Leader will balance hands-on technical support with leadership, coaching, and coordination responsibilities.

Role Responsibilities
Team Leadership & Performance

Lead, coach, and motivate a team of Technical Support Engineers to meet KPIs, SLAs, and customer satisfaction targets.

Conduct regular 1:1s, feedback sessions, and performance reviews, identifying training and development needs.

Manage team scheduling, workload distribution, and prioritisation of cases.

Operational Management

Oversee day-to-day operations of the DrayTek Technical Support desk.

Monitor ticket queues and ensure timely response and resolution in line with SLAs.

Provide escalation support for complex technical queries, working closely with senior engineering teams when required.

Ensure quality of ticket handling and communication meets company standards through QA reviews.

Produce and maintain operating standards and procedures for the team.

Manage the ticketing platform to ensure correct usage and configuration.

Customer Experience

Maintain a high level of customer service and professionalism in all interactions.

Act as an escalation point for dissatisfied customers, working to resolve issues effectively and maintain relationships.

Champion a "customer-first" mindset within the team.

Process & Continuous Improvement

Drive consistency and efficiency across processes, documentation, and knowledge base articles.

Contribute to the development and implementation of new support initiatives, systems, and best practices.

Analyse support metrics and produce reports on performance, identifying opportunities for improvement.

Collaboration

Work closely with internal IT, Sales, and Product teams to align support with wider business goals.

Liaise with UK and global engineering teams to escalate and track product issues and firmware fixes.

Additional Responsibilities
Skills & Personal Attributes
Proven experience in a technical support environment, ideally within networking, telecoms, or IT infrastructure.

Strong knowledge of networking technologies (routers, switches, firewalls, Wi-Fi, VPNs, VLANs, DSL, VoIP).

Experience leading, mentoring, or coaching team members.

Excellent problem-solving and troubleshooting skills with a structured approach.

Strong organisational and prioritisation skills in a fast-paced environment.

Customer-focused, with excellent written and verbal communication skills.

Desirable:

Experience with DrayTek products or similar SME networking solutions.

Familiarity with ticketing/CRM systems (e.g., Zendesk, Freshdesk, Jira).

IT certifications (CompTIA Network+, CCNA, or equivalent).

Experience managing SLAs, KPIs, and customer satisfaction metrics.

Ability to produce technical documentation and knowledge base content.

Person Profile

Professional, approachable, and calm under pressure.

Natural leader with the ability to inspire confidence and build trust.

Hands-on and willing to step into technical cases when required.

Strong attention to detail, accuracy, and quality.

Proactive, adaptable, and open to continuous learning

Key Traits

• At least 2 years experience in technical service or similar as a team leader / manager role.
• Knowledge on DrayTek products desirable.
• Experience of the technical fundamentals of Ethernet Routing principles
• Solid knowledge of PC's, and MAC's

Technical Skills a must:

• TCPIP
• IPv6
• VPN
• Routing
• VoIP
• Ethernet switching
• Wireless Networking
• Web Content Filtering

CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.

Apply now »

Date:
2 Oct 2025

Location:
Kiltimagh, IE

Company:
CMS Distribution Limited

Job Purpose Summary
The Technical Support Team Leader will oversee the day-to-day operations of the DrayTek Technical Support team, ensuring timely and professional resolution of customer issues, while driving service quality, team performance, and continuous improvement. Acting as a first point of escalation for service matters, the Team Leader will balance hands-on technical support with leadership, coaching, and coordination responsibilities.

Role Responsibilities

Team Leadership & Performance

Lead, coach, and motivate a team of Technical Support Engineers to meet KPIs, SLAs, and customer satisfaction targets.

Conduct regular 1:1s, feedback sessions, and performance reviews, identifying training and development needs.

Manage team scheduling, workload distribution, and prioritisation of cases.

Operational Management

Oversee day-to-day operations of the DrayTek Technical Support desk.

Monitor ticket queues and ensure timely response and resolution in line with SLAs.

Provide escalation support for complex technical queries, working closely with senior engineering teams when required.

Ensure quality of ticket handling and communication meets company standards through QA reviews.

Produce and maintain operating standards and procedures for the team.

Manage the ticketing platform to ensure correct usage and configuration.

Customer Experience

Maintain a high level of customer service and professionalism in all interactions.

Act as an escalation point for dissatisfied customers, working to resolve issues effectively and maintain relationships.

Champion a "customer-first" mindset within the team.

Process & Continuous Improvement

Drive consistency and efficiency across processes, documentation, and knowledge base articles.

Contribute to the development and implementation of new support initiatives, systems, and best practices.

Analyse support metrics and produce reports on performance, identifying opportunities for improvement.

Collaboration

Work closely with internal IT, Sales, and Product teams to align support with wider business goals.

Liaise with UK and global engineering teams to escalate and track product issues and firmware fixes.

Additional Responsibilities
Skills & Personal Attributes

Proven experience in a technical support environment, ideally within networking, telecoms, or IT infrastructure.

Strong knowledge of networking technologies (routers, switches, firewalls, Wi-Fi, VPNs, VLANs, DSL, VoIP).

Experience leading, mentoring, or coaching team members.

Excellent problem-solving and troubleshooting skills with a structured approach.

Strong organisational and prioritisation skills in a fast-paced environment.

Customer-focused, with excellent written and verbal communication skills.

Desirable
Experience with DrayTek products or similar SME networking solutions.

Familiarity with ticketing/CRM systems (e.g., Zendesk, Freshdesk, Jira).

IT certifications (CompTIA Network+, CCNA, or equivalent).

Experience managing SLAs, KPIs, and customer satisfaction metrics.

Ability to produce technical documentation and knowledge base content.

Person Profile

Professional, approachable, and calm under pressure.

Natural leader with the ability to inspire confidence and build trust.

Hands-on and willing to step into technical cases when required.

Strong attention to detail, accuracy, and quality.

Proactive, adaptable, and open to continuous learning

Key Traits

• At least 2 years experience in technical service or similar as a team leader / manager role.
• Knowledge on DrayTek products desirable.
• Experience of the technical fundamentals of Ethernet Routing principles
• Solid knowledge of PC's, and MAC's

Technical Skills a Must

• TCPIP
• IPv6
• VPN
• Routing
• VoIP
• Ethernet switching
• Wireless Networking
• Web Content Filtering

CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.
Apply now »

Role
: Director – Technical Management

Location
: Dublin, Ireland

FIRM OVERVIEW

Aero Capital Solutions ("ACS") is an alternative asset investment firm that specializes in mid-life commercial aircraft and engine leasing investment opportunities. ACS has deployed more than $5 billion in aviation investments to date. With a global team of over 65 industry professionals, ACS has offices in Austin (USA), Dublin (Ireland) and Singapore. For more information, please visit

Company Background

Founded by its sole shareholder in 2010, ACS has experienced significant growth and continues to develop at a market leading pace with a focus on narrowbody Boeing and Airbus aircraft. It's unique ability to "handle the metal" along with full in-house capability on all aspects of managing mid-life and end-of-life aircraft provides the platform for creating value in a competitive environment. Areas in which ACS can typically "add value" range from optimizing cash flows associated with a specific lease to maximizing an aircraft's residual value via a sum-of-the-parts exit approach, passenger release, or freighter conversion and cargo release.

Position Summary

Are you an exceptionally skilled aviation management professional with technical acumen and experience who is looking for a new and challenging opportunity? Would you like to play an integral part in the continued growth of a leading mid-life aircraft leasing company?

As part of ACS, you will join a team of highly skilled industry professionals with vast experience in aircraft leasing, aircraft/engine trading, airline fleet management and engine shop visit management. In this position, you will manage a growing portfolio of aircraft on lease worldwide, play a key role in negotiating lease amendments and lead aircraft delivery/redelivery projects. Among other duties, you will also be performing technical analyses and modelling of maintenance projections of currently owned and prospective assets for strategic decision making by top management.

You will report to the SVP – Technical Management.

Key Responsibilities

Director – Technical Management will have the following overall responsibilities:

• As a member of the deal team, assist in negotiation of LOIs and LAs with a focus on delivery / return conditions, identifying commercially beneficial opportunities and mitigation of risk.
• Active day-to-day lease portfolio management incl. MR rates and claim management, and engagement with customers on lease extensions and amendments.
• Management of pre-purchase asset/lease review, inspection and records due diligence of prospective assets.
• Management of consultants, and completion of mid-term aircraft audits and inspections.
• Arrange, control,negotiate and execution time aircraft deliveries and redeliveries within the approved budget.
• Support the deal team wherever needed to achieve successful outcomes for the business.
• Advise on the suitability and dependability of maintenance facilities, subcontractors, and consultants.
• Utilizing the lease management IT system (Leaseworks) to proactively oversee the portfolio and enhance strategic decision making on an asset-by-asset basis.

Critical SuccessFactors

As ACS is a progressive and dynamic company,must also be confident working within a fast-paced, high-pressure, and fast-changing environment.

• Has an empathetic personality; collaborates well and exemplifies ACS's core values.
• Is a self-starter with excellent motivation and an ability to work independently.
• Has excellent communication and organizational skills.

Employment basis / Organization Summary

• Competitive compensation plan based upon experience level.
• Top-tier benefit package including a full suite of insurance coverage, pension / retirement contributions, and paid time off.
• Travel required throughout the territory and to ACS offices.

Qualifications required

• Bachelor's degree in Aviation / Engineering or Operations Management
• 3-5 years' experience working in the aircraft leasing industry or 5 years work experience in aviation of which some years within a commercial aircraft leasing.
• Experience in engine maintenance and shop visit management.
• Experience with aircraft check planning and line/base maintenance.
• Good verbal and written understanding of English;ability to understand legal and contractual wording.
• Adept at Excel and the Microsoft Office Suite.

Aero Capital Solutions, Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

At Apple, ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Imagine what you could do here. Join our dynamic team as an Engineering Project Management Intern This temporary role is tailored for university students who are eager to gain hands-on experience in supporting day-to-day IS&T operations while contributing to various projects. You'll work alongside experienced professionals on projects spanning finance, online commerce, accessibility, compliance, and privacy, gaining exposure to multiple facets of the tech industry through real-world challenges.

Description

In this role, you will provide daily support and coordination to ensure smooth project operations, assisting with task management, milestone tracking, documentation, scheduling, and status updates. You will contribute to a wide range of projects, including those focused on finance systems, e-commerce platforms, accessibility, regulatory compliance, and privacy, while actively participating in team meetings, workshops, and brainstorming sessions. Your responsibilities will include preparing reports, meeting minutes, and presentations for stakeholders, as well as supporting process improvement by identifying inefficiencies, suggesting enhancements, and applying best practices in project management methodologies such as Agile or Kanban. Additionally, you will have opportunities for learning and development by gaining hands-on experience with engineering project management tools, collaborating with cross-functional teams to understand the connection between IT operations and business objectives, and participating in training to strengthen your technical, analytical, and project management skills. We offer valuable hands-on experience in a supportive and innovative tech environment, giving you exposure to diverse projects across domains such as finance, online commerce, accessibility, compliance, and privacy. You will benefit from mentorship and guidance provided by experienced IT and project management professionals while working in a collaborative team culture that values learning, open communication, and creativity. This role provides the opportunity to apply your academic knowledge to real-world projects, gaining practical experience while making a meaningful contribution to the team. This is a six-month internship starting in early 2026

Minimum Qualifications

• Basic understanding of IT concepts and project management principles.
• Strong organisational skills and attention to detail.
• Excellent communication and teamwork capabilities.
• Familiarity with software development processes, project management tools (e.g., JIRA, Trello), or relevant case study experience is a plus.
• Ability to manage multiple tasks and prioritize work in a fast-paced environment.
  Currently enrolled in a degree-granting program pursuing a Bachelors Honours or Masters degree program in computer science, computer engineering, or related fields with equivalent experience.

Submit CV

Role Description
Location Athenry Galway Ireland or in Close Proximity working in Ireland timezone

Business Project Managers to lead highimpact programs in manufacturing and supply chain operations driving operational excellence scaleup and commercial readiness

Overall this role requires project governance driving crossfunctional teams to help bring their Athenry facility to commercial readiness interacting with production planning and procurement to help define logistics of SKU changes and inventory planning and managing equipment design development and qualification to build product at internal and external manufacturing locations The Business Project Managers will lead crossfunctional ops teams and collaborate with stakeholders to drive business needs

As a Business Project Manager

Provide program leadership for complex crossfunctional operations projects from inception through commercialization

Drive commercial readiness for the Athenry facility including new equipmentmouldsautomation qualification implementation and technology transfers

Lead production scaleup of products and processes including Change Order Plan COP closure and FDA filing support where required

Partner across technical teams mechanical process electrical automation software and business functions manufacturing procurement logistics facilities EHS quality regulatory finance IT in a highly matrixed environment

Collaborate with suppliers and external manufacturing partners to ensure successful project delivery

Establish and execute project strategies schedules and resource plans anticipating risks and driving mitigation

Ensure compliance with medical device regulatory standards FDA ISO EU MDR GMP

Communicate project plans risks and progress clearly to leadership and stakeholders

Articulates the scope and MVP of the work effort ie the work product to be delivered by IT

Represents functional interests and provides the voice of the function at all governance and related key milestone delivery points throughout the projects duration

Works with the projects functional team to identify the list of features comprising the work product

Manages and prioritizes features in a product backlog template including additions modifications or other changes to backlogged work

Releases features from the product backlog in priority order as the work effort progresses

Works with the projects functional team to ensure representation atorabove levels necessary to conduct all discovery design planning development and other related collaboration efforts throughout the projects duration

Works with the projects functional team to articulate and confirm acceptance criteria for all deliverable work as part of delivery and testing efforts

Responsible for collaboration with IT leads and validationinformation security teams to perform required validation and infosec assessments and address any ongoing validationinformation security requirements

Responsible for collaboration with IT leads and privacy team to perform required privacy assessments and data mapping processes for the work effort and address any ongoing privacy requirements

Works with the projects functional team to ensure the Hypercare process is effective defects and workarounds are identified and other issues surfaced are addressed

Qualifications
Bachelors degree in Engineering Supply Chain Business or related discipline Masters preferred

12 years experience in project or program management within manufacturing engineering or supply chain medical devices pharma or hightech strongly preferred

Demonstrated success managing technical projects and crossfunctional teams

Knowledge of automation equipment qualification and manufacturing transfer

Strong grasp of regulated change control product development processes and design control

Strong knowledge of manufacturing processes global supply chain operations and ERP systems SAPOracle others

Familiarity with ERPMESWMS systems and operational excellence initiatives

Experience working in regulated industries FDA ISO13485 EU MDR is a plus

Excellent communication and stakeholder management skillsable to influence ac

Skills
Mandatory Skills :
Stakeholder Management,Benefits Management,Pursuit/ Proposal Management,Project Planning,Risk/Crisis Management,Project Governance,Account Management & Mining

We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You'll Do
As a Technical Landscape Owner, your responsibilities include:

• Deep understanding of customer landscape from technical and business perspectives including its interfaces
• Strong collaboration with the customer for planning and operations
• Align on upcoming changes with the Release Management and plan the execution accordingly
• Ensure high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape
• Analyse and deep dive into issues including the creation of RCAs as the foundation for continuous improvement
• Support productization of services including, if required initial setup, documentation, and standardization
• Align on planning activities and system build processes, define Handover criteria, and ensure operational readiness of the Operations team as a pre-condition for any customer GoLive

What You Bring

• Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable
• Background in SAP technology and products – especially excellent knowledge in SAP NetWeaver Administration and Operations and cross-dependencies like integration
• Knowledge of the whole technology stack (Application, Database, Server management) and the ability to analyze issues and system architectures
• About 7-10 years of experience in operation of systems installations is a must

Meet your team
Technical Landscape Owners belong to the ECS MEE (Middle and Eastern Europe) organization. We are a ring-fenced delivery team focused on one of large scale customers. We provide end to end service for this customer, operating the entire landscape with more than 80 productive systems and several of the largest HANA-based systems

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: .

Position summary:
You will be joining the Engineering team at Sojern as our Director, Technical Program Management. In this critical role, you'll establish and lead the TPM function, ensuring the timely execution of our development efforts, especially broader strategic efforts that require the coordination and collaboration across multiple teams and, often, across the Sojern organization.

As the first TPM hire, you will not only manage and drive execution across all programs but also define the frameworks, processes, and standards that shape the discipline at Sojern. You will play a pivotal role in creating and refining the processes and operating rhythms that will allow Sojern to maintain its exceptional pace of delivery across the Engineering organization. Over time, you will build and scale a high-performing team of TPMs to support our growing development needs. Prior to that, you will need to jump in, get your hands dirty, and drive the TPM function forward with the support of Product Managers, Technical Leads, and the Leadership team.

This role is highly cross-functional, requiring you to work across teams, facilitate communication, mitigate blockers, and suggest process improvements that drive measurable impact. You'll be a trusted leader across not only Product and Engineering, but across all of Sojern, keeping the big picture in focus while also diving deep into technical program details. You will lead the development execution and delivery narrative at the leadership level, synthesizing cross-domain delivery insights, risks, and tradeoff recommendations, and creating visibility for the Engineering team's impact.

What you will do:

• Define and establish the TPM function at Sojern, including best practices, processes, and frameworks, driving their adoption throughout the organization.
• Over time, build, mentor, and lead a high-performing team of TPMs, coaching senior ICs and creating clear growth paths that strengthen the TPM craft across the organization.
• Champion a culture of continuous improvement within the team, driving ongoing enhancements to program management processes and evolving the operating model as the organization grows.
• Lead and supervise all initiatives across product and technology, strengthening execution excellence and maximizing business impact.
• Communicate development and execution schedules, priorities, risks, and status to leadership and all stakeholders on a regular basis.
• Facilitate end-to-end product lifecycle from discovery to launch in partnership with Product, Engineering, and Operations.
• Lead annual and quarterly planning processes for the Product and Engineering organizations, driving strategic alignment and resource investment across priorities.
• Expose roadblocks, articulate trade-offs, and suggest resolutions, balancing technical, product, and business constraints.
• Exercise strong technical judgment while working with cross-functional teams, guiding and communicating architectural discussions and engineering tradeoffs.
• Contribute to continuous improvement/evolution of development tooling (e.g., Jira, Confluence or equivalents), processes, and organizational best practices, establishing consistent frameworks for status reporting, risk management, roadmap planning, and execution health.

What you bring to the table:
You are a proven technical leader with deep experience managing complex programs across engineering and product. You have a track record of scaling TPM functions and are able to identify and balance both business and engineering priorities. You'll need to balance strategic planning with tactical execution, inspire and develop talent, and bring clarity and structure to ambiguous situations. You possess excellent communication and executive presence, with the ability to define clear paths forward and drive execution in ambiguous and complex situations.

• 10+ years of TPM experience, with 6+ years in a senior leadership or people management role.
• Deep, practical experience in handling complex, multi-faceted project portfolios, including execution planning, prioritization, resource optimization, and delivery in a complex, global product environment.
• Experience building and/or scaling a TPM team.
• Exceptional program and stakeholder management, organization, and communication skills across all levels of the organization, from engineers to executives.
• Deep technical understanding of software platforms and ability to partner closely with engineers, translating business requirements into engineering tasks.
• Strong grasp of lean and agile methodologies (scrum, kanban, sprints), with a proven track record of implementing and leading agile practices in software development environments.
• Experience in both startup and enterprise environments, preferably in AdTech or MarTech, with a proven ability to effectively handle multiple competing priorities in a fast-paced environment.
• Proven ability to design new programs/processes and lead change management, creating durable operational systems.
• BS or MS in STEM or equivalent experience.

What we have for you:
We take a whole-person approach to create a
Sojernista Experience
that allows our people to thrive, not just as employees, but as humans. As an employee of Sojern, you would benefit from this in the following ways:

• Rewards & Recognition: Competitive compensation packages, stock options offered to every employee, Bonusly program to reward and recognize team wins and performance, plus employees can take up to 40 hours of paid time per year to volunteer and give back to the community
• Flexibility: Flexi-Friday benefit, hybrid or remote work options for most roles, time-zone friendly work hours with async collaboration
• Connection: Team offsites planned annually, six employee resources groups, regular virtual and in office team building events, monthly company All Hands & leadership Q&As
• Wellbeing: PTO allowance to recharge, comprehensive healthcare options, paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents), retirement contributions and investment options (for applicable locations), travel benefits (hotel stay benefit & IATA membership), plus mental health, wellness & financial health resources
• Growth: Learning & development stipend, mentorship program, career development programs, leadership training
• Productivity: Home office tech set up (laptop, monitor, keyboard, mouse), monthly internet and phone allowance, modern tools to communicate and collaborate (Slack, Google Suite)

Our
Sojernista First workplace philosophy
is designed to take a flexible approach, recognizing that the needs of our employees may differ depending on their role, team, or location. What does not differ is our focus on building genuine connections, increasing global collaboration, and providing programs, tools and resources centered around the needs and wellbeing of our employees, regardless if you are working in an office, hybrid, or fully remote.

About Sojern:
At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.

Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern's products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.

As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews

Dublin Hiring Range:

€142.000—€ EUR

Compensation Philosophy & Package
Sojern is committed to offering competitive cash compensation, equity, and a comprehensive benefits package. We embrace a pay-for-performance culture that rewards contributions aligned with our business strategy. Compensation for this role will be determined based on job-related factors including location, scope and complexity of the role, and the candidate's experience and expertise, and may vary from the range provided. Information on the benefits offered is here.

Disclosure - Pre-Employment Requirements:
All candidates offered employment by Sojern may be subject to pre-employment requirements, including but not limited to a background check. Sojern is compliant with all federal and local laws with consideration to pre-employment requirements.

Our Commitment to Diversity Equity and Inclusion:
At Sojern, we work to create a brave space that seeks out, embraces, and promotes diverse thoughts, beliefs, and experiences of Sojernistas globally.

We are building a workforce that represents the customer base we are serving and the world we live in. A diversified workforce is an innovative workforce. Just as there is no one typical traveler, there is no one typical employee. We foster diversity and inclusion across the company, actively seeking to amplify underrepresented voices and apply diverse perspectives to ensure products, policies, and programs are relevant for our employees and clients alike.

Embracing our differences and celebrating them moves us towards our goal of making travel inclusive of all. Sojern's S-Groups (employee resource groups) are a core aspect of our culture, fostering belonging and connection, inspiring learning, and creating opportunities for all Sojernistas across the globe.

• SoEmpowered: Supporting, developing, and empowering those who identify as women at Sojern
• SoProud: Celebrating Sojern's LGBTQIA+ community while creating an inclusive and safe space for community members
• SoWell: Advocating for balance in life and overall wellbeing and providing space and resources for Sojernistas with different needs
• SoConnected: Creating space, connection and resources for Sojern's young and rising professionals
• Parents & Caregivers: Helping families thrive with our community of parents and caregivers
• Sojern Gives Back: Supporting underrepresented communities and social causes, striving to make a global and local impact

We also have employee-run Slack channels for those with specific interests, for example plant lovers, pets and more.

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, sexual orientation, age, marital status, veteran status, or disability status.
Sojern is committed to providing reasonable accommodation for individuals with disabilities. Please inform your TA Partner if you are requesting a reasonable accommodation.

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our 17,000 employees shape the future of process automation. From creating new technology as a team to collaborating to build reliable solutions, we foster relationships that help everyone thrive. Being family-owned means we look beyond short-term moves, focusing instead on a forward-thinking vision for our people, our clients, and the world at large.

What is the role about?

This role is responsible for designing and coordinating development of end-to-end bespoke logistics solutions for customers and internal stakeholders, across transportation, warehousing and freight forwarding operations.

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our 17,000 employees shape the future of process automation. From creating new technology as a team to collaborating to build reliable solutions, we foster relationships that help everyone thrive. Being family-owned means we look beyond short-term moves, focusing instead on a forward-thinking vision for our people, our clients, and the world at large.

What is the role about?

This role is responsible for the coordination of the cost benefits, project schedule, and other details of a project through the appropriate applications and reporting. This role will lead and guide the work of the project team and will serve as a point of contact in a multi stakeholder environment.

Which tasks will you perform?

• Manage the project (Global technical and integration application projects).
• Plan the project (Technical projects in accordance with company projects goals).
• Deliver the project (with time and budget considerations).
• Motivate the project team (utilise skillsets and capabilities to benefit individuals and the project)
• Resource the project (and budgeting those resources effectively).
• Liaise with Stakeholders in SAP, API's, Carrier EDI platforms and TMS integration layer.
• Manage the Project through Solution stage, Scheduling, Development (Agile), Test, QA, Production (incl. migrations), Go live, Hypercare, Business as usual, and project learnings.
• Any other duties commensurate with your capabilities and as requested by your manager.

What do we expect from you?

• A Bachelor's Degree in a related field preferred.
• Understanding solutions/systems architecture would be beneficial.
• PMI, IIPM or related accreditation and experience will be considered.
• Experience working on projects with integration layers such as, CLEO Integration Cloud, Retarus cloud EDI integration, SEEBURGER, Complete EDI solutions, EDI engine or similar.
• Experience working on Transport management Platforms/solutions or carrier integration solutions.
• Technical project Lifecycle management.
• Knowledge working with SAP, API's, Carrier EDI platforms, TMS integration layer.
• Knowledge in working with EDI, ANSI, EDIFACT, XML and IDOC integrations standards.
• Comfortable communicating with internal and external stakeholders, and able to focus on detail-orientated work for long periods of time.
• Ability to coordinate and control the system tests at the integration layer level with a process by process sign off/validation methodology.

What can you expect from us?

• We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.
• A supportive, family-owned company with a strong emphasis on sustainability and long-term commitment.
• Ongoing professional development through various training programs, knowledge sharing, and e-learning.
• A friendly and inclusive culture that promotes well-being and teamwork.

How do you apply?

To apply, please upload your documents to our career page. Due to data privacy considerations, applications sent by email cannot be accepted.

We ask agencies and HR service providers to refrain from submitting unsolicited profiles. We do not engage with external service providers for this role.

Who we are

About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team
The Technical Account Management (TAM) team directly supports our largest, and fastest growing paid users. We provide proactive consultation, best practice guidance, and ongoing managed services to optimize and accelerate our users' business. We pursue excellence in user service, aiming to consistently exceed expectations.

What you'll do

Stripe is looking for an EMEA-based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM). This manager will lead an established group of high-performing Stripes working predominantly with top Platform and/or regional accounts across the German, Benelux and Northern Europe region. This manager's day to day interactions with the team will cultivate a high performance environment, define and implement cross-functional solutions at scale, lead through user challenges and provide continual mentorship and feedback. In addition, this manager will work cross-functionally to drive operational programs to elevate Stripe's level of service and support through setting strategy, defining clear goals and determining prioritization with data and user feedback.

Responsibilities

• Partner with the TAM leadership to shape the strategy for Stripe's largest segment and most complex engagements.
• Lead a team of technical account managers working with Stripe's largest users.
• Partner cross functionally with GTM, CSM, Product, Engineering, Professional Services and Solution Architects to deliver end to end solutions for EMEA platforms and other segment top users.
• Hire and retain top technical talent as the team scales.
• Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.
• Ensure that team members are happy, effective, and growing in their career and user work.
• Set clear goals and direction for the team and each individual; provide regular feedback on your team members' performance.
• Analyze data from user feedback and experiences to drive efficiency and build quality.
• Be an advocate for Stripe users and champion for users' needs internally.
• Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion and empowerment.
• Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 7+ years of experience in professional services, customer success, solutions architecture, or technical account management programs.
• 3+ years of people management experience, leading senior technical ICs.
• Experience working with strategic accounts.
• Excellent written and verbal communication skills.
• An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example.

Preferred Qualifications

• Experience with fintech SaaS products and/or Payments industry.
• Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record.
• Proven ability to scale a technical services or technical support team in a high-growth environment.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual salary range for this role in the primary location is €106,400 - €159,600. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.