64 Technical Solutions jobs in Ireland

Join Luzern eCommerce: Powering the World's Most Ambitious Brands

Step into the world of limitless possibilities with Luzern eCommerce, where we've been redefining online retail since 2003. We partner with global icons like On Running, Wella, Nestlé, Mattel, Panasonic, HTC, and Philips to accelerate growth, maximize margins, and deliver exceptional customer experiences across Amazon, top marketplaces, branded webstores, and social platforms.

Backed by significant investment, we're on a mission to dominate the global eCommerce space. With our award-winning team, cutting-edge AI enabled Channel Optimizer platform, and bold strategies, we're not just keeping up with the future of retail—we're creating it.

Be part of one of the fastest-growing tech sectors, where you'll innovate, collaborate, and thrive in a business that values your individuality and ambition. Join Luzern eCommerce and be part of the next big chapter in retail history

Role: Technical Solutions Lead

Key Responsibilities:

• Own the end-to-end technical roadmap for marketplace and platform integrations (e.g., Magento, Shopify, Amazon, eBay, Marketplace connector).
• Manage enhancements and upgrades to Magento stores, Marketplace Connectors and third-party modules, including sourcing quotations, scoping, and delivery oversight.
• Act as the primary technical point of contact for clients, handling complex queries and aligning solutions to business needs.
• Maintain and evolve a master list of go-to modules and technical tools to support scalable and efficient builds.
• Attend client calls to scope initiatives, gather technical requirements, and guide internal teams through the scoping process.
• Drive UAT processes, including technical ownership of test cycles, performance validation, and GraphQL/API testing.
• Coordinate with project managers, developers, and QA to deliver scoped enhancements on time and within budget.
• Proactively monitor site performance and collaborate with internal teams to recommend and implement SEO and performance improvements.
• Update and maintain the Professional Services tracker with expected quotations and technical scope notes.
• Support commercial teams in identifying development revenue opportunities through technical insights.

Required Skills & Experience:

Technical:

• Strong knowledge of Magento (Adobe Commerce) architecture and extension management
• Experience with REST/GraphQL APIs, integrations, and third-party platform connectors
• Familiarity with technical SEO best practices, site speed optimization, and analytics tools (e.g., Google Search Console, GTmetrix)
• Understanding of web development technologies (PHP, JS, HTML/CSS) to communicate effectively with dev teams
• Experience in UAT, performance testing, and technical documentation
• Exposure to marketplace integrations (Amazon, eBay, Shopify, etc.) is a plus

Soft Skills:

• Strong client-facing communication and solution design
• Excellent project scoping, quoting, and estimation abilities
• Proven ability to translate business needs into technical plans
• Organized and proactive, with strong documentation and follow-up skills
• Comfortable juggling multiple client initiatives at once in a fast-paced environment.

Preferred Qualifications:

• 3–5+ years of experience in a technical solutions, project management, or integration role in the eCommerce space
• Magento certifications (Solution Specialist, Developer+) are a plus
• Familiarity with Agile/Scrum methodologies (Jira, Confluence)

What We Offer

• Competitive Compensation: Attractive salary package with benefits.
• Work-Life Balance: Competitive annual leave and flexible working arrangements.
• Growth Opportunities: Exposure to cross-border financial management and integration projects.
• Culture and Environment: Opportunity to work in a dynamic international business environment.

This role would be based in our Dublin office.

Principal Solutions Director - Lead Enterprise GenAI Delivery (Remote - Ireland/UK/Europe)

Type: Permanent | Senior Leadership

Location: Remote (Ireland/UK/Europe) - occasional client travel 3 - 4 days per month

Lead Enterprise Generative AI Transformation

We're partnering with a technology-driven organisation that builds cutting-edge Generative AI solutions for enterprise-level B2B clients.

They are seeking a 
Principal Solutions Director
 - a senior delivery leader who can turn strategy into execution, lead multiple projects, and help large organisations realise the full potential of Gen AI.

This is a hands-on, high-impact role where you will shape how enterprise Gen AI solutions are delivered, work directly with senior client stakeholders (up to C-suite), and ensure delivery teams create measurable business outcomes.

Key Responsibilities

• Lead multiple enterprise Generative AI and advanced technology projects from planning through to successful delivery.
• Act as the day-to-day manager for multidisciplinary delivery teams, ensuring quality, budget, and timeline targets are met.
• Translate technical progress into clear, compelling business outcomes for senior executives.
• Draft and manage SOWs, roadmaps, and progress reporting while spotting risks early.
• Facilitate high-impact stakeholder workshops and align technical and business teams.
• Act as a product-minded delivery lead - prioritise work, manage trade-offs, and capture reusable delivery assets.

Essential Experience

• Enterprise Delivery Leadership - proven success managing multiple concurrent projects or programmes for enterprise-level organisations.
• C-Level & Senior Stakeholder Engagement - excellent communication and facilitation skills with strong experience influencing executive decision-makers.
• Technical Foundation - must have a background in software engineering or development, with hands-on coding experience earlier in your career.

Highly Desired

• Commercial AI Project Experience - exposure to real-world AI/ML or Generative AI delivery.
• Strong Interest in AI/GenAI - curiosity and enthusiasm for using AI to solve business problems.
• Product management or product owner experience, ideally in a technology delivery environment.
• Experience in regulated or compliance-heavy industries.

Why This Role Stands Out

Generative AI Focus - Lead projects at the forefront of enterprise AI adoption.

Strategic Influence - Shape how enterprise clients transform with AI and ensure high-impact delivery.

Remote Flexibility - Work from anywhere in Ireland/Europe with occasional travel.

Senior Career Move - Step into a principal-level role with significant influence and growth potential.

How to Apply

If you're excited about building enterprise-level AI solutions and have the leadership and technical background to deliver them, we'd love to hear from you.

Apply today with your CV and a short note highlighting:

• Your experience leading enterprise projects
• Examples of work engaging senior leadership or C-level stakeholders
• Your commercial AI experience.
• Your software development/engineering background

Excellent salary and benefits on offer for you.

*
 With this being a client facing role, there will be several days per month here you will visit clients either in Ireland, UK & some EU locations, therefore you must be willing to travel.

*
 
*
You also must have either a full UK, Irish or EU passport to allow you to travel internationally.

Please send your CV, and a short introductory paragraph or two explaining how your experience fits the requirements.

We are seeking a
Business Support Engineer/Technical Solutions Engineer
to join a global technology company's Business Messaging team in Dublin. This role combines advanced
technical support
with
software engineering problem-solving skills
, focusing on enterprise partners using large-scale messaging APIs.

The role:

9-month contract with possibility of extension.

Hybrid working model (3 days on-site, 2 days remote).

Key Responsibilities

• Provide Tier 3 technical support to enterprise partners and software providers using the Business Messaging API.
• Troubleshoot complex integrations, API issues, and enterprise-level systems.
• Debug code and implement solutions in your preferred language (Python, Java, or C++).
• Analyze and resolve problems with a strong focus on
  data structures, algorithms, and logical reasoning
  .
• Collaborate with cross-functional product and engineering teams to deliver high-quality resolutions.
• Handle low-volume, high-complexity cases with accuracy and efficiency.
• Participate in process improvements and contribute to knowledge-base documentation.

Required Skills & Experience

• Degree in
  Computer Science, Engineering, or related field
  (or equivalent practical experience).
• Experience in
  technical support, application support, or production engineering
  .
• Hands-on experience supporting business messaging platforms (
  e.g., WhatsApp Business API, Twilio, MessageBird, 360Dialog, or similar)
  , including troubleshooting API integrations for enterprise clients.
• Proven ability to
  debug and implement code
  in Python, Java, or C++.
• Solid knowledge of
  data structures, algorithms, and problem-solving techniques
  .
• Hands-on experience with
  APIs, SaaS applications, and enterprise systems
  .
• Strong communication skills to work effectively with global teams and external partners.

Nice to Have

• Experience in
  enterprise integrations
  and SaaS environments.
• Background in
  fast-paced tech or consulting companies
  .
• Familiarity with troubleshooting platforms such as
  Postman, Splunk, Autosys, Jira/Confluence
  .

Principal Solutions Director - Lead Enterprise AI Delivery (Remote - Ireland/UK/Europe)

Type: Permanent | Senior Leadership

Location: Remote (Ireland/UK/Europe) - occasional client travel 3 - 4 days per month

Lead Enterprise Generative AI Transformation

We're partnering with a technology-driven organisation that builds cutting-edge Generative AI solutions for enterprise-level B2B clients.

They are seeking a 
Principal Solutions Director
 - a senior delivery leader who can turn strategy into execution, lead multiple projects, and help large organisations realise the full potential of Gen AI.

This is a hands-on, high-impact role where you will shape how enterprise Gen AI solutions are delivered, work directly with senior client stakeholders (up to C-suite), and ensure delivery teams create measurable business outcomes.

Key Responsibilities

• Lead multiple enterprise Generative AI and advanced technology projects from planning through to successful delivery.
• Act as the day-to-day manager for multidisciplinary delivery teams, ensuring quality, budget, and timeline targets are met.
• Translate technical progress into clear, compelling business outcomes for senior executives.
• Draft and manage SOWs, roadmaps, and progress reporting while spotting risks early.
• Facilitate high-impact stakeholder workshops and align technical and business teams.
• Act as a product-minded delivery lead - prioritise work, manage trade-offs, and capture reusable delivery assets.

Essential Experience

• Enterprise Delivery Leadership - proven success managing multiple concurrent projects or programmes for enterprise-level organisations.
• C-Level & Senior Stakeholder Engagement - excellent communication and facilitation skills with strong experience influencing executive decision-makers.
• Technical Foundation - must have a background in software engineering or development, with hands-on coding experience earlier in your career.

Highly Desired

• Commercial AI Project Experience - exposure to real-world AI/ML or Generative AI delivery.
• Strong Interest in AI/GenAI - curiosity and enthusiasm for using AI to solve business problems.
• Product management or product owner experience, ideally in a technology delivery environment.
• Experience in regulated or compliance-heavy industries.

Why This Role Stands Out

Generative AI Focus - Lead projects at the forefront of enterprise AI adoption.

Strategic Influence - Shape how enterprise clients transform with AI and ensure high-impact delivery.

Remote Flexibility - Work from anywhere in Ireland/Europe with occasional travel.

Senior Career Move - Step into a principal-level role with significant influence and growth potential.

How to Apply

If you're excited about building enterprise-level AI solutions and have the leadership and technical background to deliver them, we'd love to hear from you.

Apply today with your CV and a short note highlighting:

• Your experience leading enterprise projects
• Examples of work engaging senior leadership or C-level stakeholders
• Your commercial AI experience.
• Your software development/engineering background

Excellent salary and benefits on offer for you.

*
 With this being a client facing role, there will be several days per month here you will visit clients either in Ireland, UK & some EU locations, therefore you must be willing to travel.

*
 
*
You also must have either a full UK, Irish or EU passport to allow you to travel internationally.

Please send your CV, and a short introductory paragraph or two explaining how your experience fits the requirements.

About Us
Mark Anthony Brands International is an entrepreneurial drinks company, built from the ground up by thinking differently, innovating and doing the unexpected. Our company is rooted in family values, a bold vision and relentless determination to continuously raise the bar and make a positive difference in consumers' lives. Founded in 1972, we've grown organically from a one-person import wine business into an international drinks company whose hallmarks include a portfolio of luxury wineries and iconic beverage brands, including
White Claw Hard Seltzer, Mike's Hard Lemonade, Cayman Jack, Glendalough Whiskey & Gin,
and
Más+ by Messi
.

At Mark Anthony Brands we hire passionate people because nothing great is done without passion. We trust those closest to the work to do what's right, to act like an owner. We are growing a lasting legacy, where people come first.

Location
This role is based out of our brand-new Dublin office at One Charlemont Square, Charlemont St, Saint Kevin's, Dublin. We're thrilled about this move, which reflects our growth and commitment to providing a vibrant, inspiring space for celebration, collaboration, and unearthing the extraordinary.

While we love the energy that comes with being in the office, we also appreciate the opportunity to work remotely can energize you too. That's why we offer hybrid working arrangements within Ireland, giving you the best of both worlds.

What You'll Do:
As our new
ERP Technical Solutions Specialist
within our Enterprise Solutions team. In this role, you will provide technical QAD AUX expertise to design and deliver custom program solutions that meet the needs of our enterprise-wide QAD system user base. You will work closely with the business to understand requirements, build strong relationships, and coordinate with other IT teams to ensure maximum application uptime. This includes optimizing system usage, managing incident resolution, and overseeing service request fulfillment to ensure the QAD system operates at its full potential.

Additional key responsibilities include
:

• Manage resource allocation and backlog prioritization with TPOs to deliver QAD AUX projects, enhancements, and long-term application support.
• Define and maintain the QAD AUX product vision, strategy, and roadmap, aligning with business and IT objectives.
• Gather and refine requirements, identifying new opportunities within the QAD ecosystem to drive business value.
• Act as the link between technical and non-technical stakeholders, ensuring engagement and clarity in Agile delivery.
• Oversee product performance, quality assurance, and budget, reporting value realization to governance bodies.
• Resolve QAD-related incidents and requests in ServiceNow, following AMS processes.
• Collaborate with cross-functional teams to influence technical priorities and strategic direction.
• Lead continuous improvement initiatives to optimize delivery, system performance, and KPI alignment.

What You'll Bring:

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
• 3+ years' experience in ERP product management, technical planning, and/or roadmap delivery roles.
• Proven track record of designing and delivering ERP integrations, solutions, and enhancements.
• Experience in Agile delivery environments, including backlog management, sprint planning, and stakeholder collaboration.
• Proficiency in Progress OpenEdge ABL (4GL) and Object-Oriented (OO) ABL development and support.
• Expertise in JavaScript

Who You Are

• Strong collaboration, teamwork and relationship building skills across multiple levels and functions in an organization.
• Ability to operate at both a strategic and executional level; ideate and directly execute.
• Drive growth & outcomes; activate complex work, enlist others effectively, anticipate and remove roadblocks. Move at pace.
• Have a positive, proactive 'can do' attitude and an ambitiously curious mindset to be the best in your craft.
• Promote ideas & curiosity; adding to your expertise, effectively articulates change, offers ideas and solutions.
• Actively care & develop; championing our culture and cultivating trust.
• Excellent communicator, compelling storyteller and fascinated by consumer behavior.

We thank all candidates for their curiosity about Mark Anthony Brands and we will get in touch with those candidates that are under consideration. If you are contacted for an interview and require accommodation during the recruitment process, please contact your Recruiter.
___

At Mark Anthony Brands, we exist to Unearth the Extraordinary:

Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day, connecting our global organization across all business units, roles, and locations. We are:

Best in Our Craft
We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.

Ambitiously Curious
We stay curious, dreaming big and navigating the unknown with an enduring belief in better.

Made With Humility
We bring humility, authenticity, fun, and support to every collaboration and celebrate wins as a team.

Daringly Disruptive
We disrupt the status quo, moving fast to seize opportunities and acting scrappy to stay ahead of industry giants.

___

Mark Anthony Brands is an equal opportunity employer. We encourage applications from individuals of all backgrounds who are eligible to work in the Republic of Ireland.

Mark Anthony Brands International is an entrepreneurial drinks company, built from the ground up by thinking differently, innovating and doing the unexpected. Our company is rooted in family values, a bold vision and relentless determination to continuously raise the bar and make a positive difference in consumers' lives. Founded in 1972, we've grown organically from a one-person import wine business into an international drinks company whose hallmarks include a portfolio of luxury wineries and iconic beverage brands, including White Claw Hard Seltzer, Mike's Hard Lemonade, Cayman Jack, Glendalough Whiskey & Gin, and Más+ by Messi.

At Mark Anthony Brands we hire passionate people because nothing great is done without passion. We trust those closest to the work to do what's right, to act like an owner. We are growing a lasting legacy, where people come first.

Location

This role is based out of our brand-new Dublin office at One Charlemont Square, Charlemont St, Saint Kevin's, Dublin. We're thrilled about this move, which reflects our growth and commitment to providing a vibrant, inspiring space for celebration, collaboration, and unearthing the extraordinary.

While we love the energy that comes with being in the office, we also appreciate the opportunity to work remotely can energize you too. That's why we offer hybrid working arrangements within Ireland, giving you the best of both worlds.

What You'll Do:

As our new ERP Technical Solutions Specialist within our Enterprise Solutions team. In this role, you will provide technical QAD AUX expertise to design and deliver custom program solutions that meet the needs of our enterprise-wide QAD system user base. You will work closely with the business to understand requirements, build strong relationships, and coordinate with other IT teams to ensure maximum application uptime. This includes optimizing system usage, managing incident resolution, and overseeing service request fulfillment to ensure the QAD system operates at its full potential.

Additional key responsibilities include:

• Manage resource allocation and backlog prioritization with TPOs to deliver QAD AUX projects, enhancements, and long-term application support.
• Define and maintain the QAD AUX product vision, strategy, and roadmap, aligning with business and IT objectives.
• Gather and refine requirements, identifying new opportunities within the QAD ecosystem to drive business value.
• Act as the link between technical and non-technical stakeholders, ensuring engagement and clarity in Agile delivery.
• Oversee product performance, quality assurance, and budget, reporting value realization to governance bodies.
• Resolve QAD-related incidents and requests in ServiceNow, following AMS processes.
• Collaborate with cross-functional teams to influence technical priorities and strategic direction.
• Lead continuous improvement initiatives to optimize delivery, system performance, and KPI alignment.

What You'll Bring:

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
• 3+ years' experience in ERP product management, technical planning, and/or roadmap delivery roles.
• Proven track record of designing and delivering ERP integrations, solutions, and enhancements.
• Experience in Agile delivery environments, including backlog management, sprint planning, and stakeholder collaboration.
• Proficiency in Progress OpenEdge ABL (4GL) and Object-Oriented (OO) ABL development and support.
• Expertise in JavaScript

• Strong collaboration, teamwork and relationship building skills across multiple levels and functions in an organization.
• Ability to operate at both a strategic and executional level; ideate and directly execute.
• Drive growth & outcomes; activate complex work, enlist others effectively, anticipate and remove roadblocks. Move at pace.
• Have a positive, proactive 'can do' attitude and an ambitiously curious mindset to be the best in your craft.
• Promote ideas & curiosity; adding to your expertise, effectively articulates change, offers ideas and solutions.
• Actively care & develop; championing our culture and cultivating trust.
• Excellent communicator, compelling storyteller and fascinated by consumer behavior.

We thank all candidates for their curiosity about Mark Anthony Brands and we will get in touch with those candidates that are under consideration. If you are contacted for an interview and require accommodation during the recruitment process, please contact your Recruiter.

___

At Mark Anthony Brands, we exist to Unearth the Extraordinary:

Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day, connecting our global organization across all business units, roles, and locations. We are:

Best in Our Craft

We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.

Ambitiously Curious

We stay curious, dreaming big and navigating the unknown with an enduring belief in better.

Made With Humility

We bring humility, authenticity, fun, and support to every collaboration and celebrate wins as a team.

Daringly Disruptive

We disrupt the status quo, moving fast to seize opportunities and acting scrappy to stay ahead of industry giants.

___

Mark Anthony Brands is an equal opportunity employer. We encourage applications from individuals of all backgrounds who are eligible to work in the Republic of Ireland.

Minimum qualifications:

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 13 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
• 5 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• 3 years of experience managing a technical team in a cloud computing environment, or equivalent experience in a similar customer facing role.

Preferred qualifications:

• 8 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
• 3 year of experience managing a technical, customer-facing team.
• Ability to analyze data using a structured query language.
• Excellent communication skills to formulate and articulate contractual, technical, financial and value points with partners and internal Google teams.

About The Job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead a team of individuals and set and communicate individual and team priorities that support organizational goals. Meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
• File issue reports against product, documentation and procedures by documenting desired behavior and steps to reproduce, and driving bugs to resolution.
• Suggest code-level resolutions for complex product bugs by leveraging relevant tools and effective communication to all stakeholders internally and externally.
• Resolve technical incidents and escalations by performing analysis utilizing relevant tools (e.g., SQL, R, Python) and leveraging custom data infrastructure or existing data models as appropriate, and formulating and interpreting data to reach specific conclusions and next steps.
• Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.

• Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
• 5 years of experience in troubleshooting and advocating for customers needs, triaging technical issues, or software development.
• Experience creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks).
• Experience reading, writing, and debugging code with one of the following: Java, C, C++, .NET, Python, or JavaScript.

• Experience with SQL/NoSQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology (e.g., serverless, storage, and developer tools).
• Experience in crisis response or escalation management across multiple teams, with the ability to influence incident response for customer issues.
• Experience with web or mobile app development, troubleshooting database issues, schema design, and SQL query profiling.
• Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols.
• Experience working with public cloud services and infrastructure.
• Knowledge of web technologies (i.e., HTTP, HTML etc.).

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Our Technical Solutions Engineers step own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers make the switch to Google Cloud.

In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

• Work with customers on their production deployments to resolve issues and achieve product readiness and availability. Triage technical escalations, including platform outages, technical issues, and executive concerns.
• Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis.
• Serve as a consultant and subject-matter-expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production.
• Work as part of a team of developers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
Warsaw, Poland; Dublin, Ireland
.
Minimum qualifications:

• Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• Experience troubleshooting technical issues for internal/external partners or customers.

Preferred qualifications:

• Experience working directly with AI/ML computing hardware, including Graphics Processing Units (GPUs) or other accelerators.
• Experience working with large-scale distributed systems and with ML frameworks (e.g., TensorFlow, Pytorch).
• Familiarity with containerization and orchestration technologies like Kubernetes or Slurm in an on-premises or cloud environment.
• Familiarity with common solutions, design patterns, or best practices.
• Understanding of the AI/ML training and inference life-cycle.

About the job
Our Technical Solutions Engineers for AI Infrastructure own customer issues and provide specialized support to other teams. In this role, you will be a part of a global team that provides 24/7 support to ensure customers can seamlessly deploy their Artificial Intelligence (AI) and Machine Learning (ML) workloads on AI Infrastructure products. When customers encounter technical issues, you will ensure we have the expertise, tools, and processes to resolve the issue. You will troubleshoot technical problems with a mix of hardware and software debugging, networking, Linux system administration, coding/scripting, and updating documentation. You will help our customer's success in the AI/ML space by making improvements to the product, internal tools, processes, and documentation. You will help drive business growth by recognizing and advocating for our customers' issues related to AI deployments.Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Develop an in-depth understanding of AI/ML workloads and underlying hardware architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Manage customer's problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on AI/ML infrastructure.
• Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve deployment and operational obstacles in AI infrastructure environments.
• Work closely with multiple Product and Engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production.
• Maintain availability for non-standard work hours or shifts, which may include weekends as needed.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .