424 Technical Support Leader jobs in Ireland

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Date:
2 Oct 2025

Location:
Kiltimagh, IE

Company:
CMS Distribution Limited

Job Purpose Summary
The Technical Support Team Leader will oversee the day-to-day operations of the DrayTek Technical Support team, ensuring timely and professional resolution of customer issues, while driving service quality, team performance, and continuous improvement. Acting as a first point of escalation for service matters, the Team Leader will balance hands-on technical support with leadership, coaching, and coordination responsibilities.

Role Responsibilities

Team Leadership & Performance

Lead, coach, and motivate a team of Technical Support Engineers to meet KPIs, SLAs, and customer satisfaction targets.

Conduct regular 1:1s, feedback sessions, and performance reviews, identifying training and development needs.

Manage team scheduling, workload distribution, and prioritisation of cases.

Operational Management

Oversee day-to-day operations of the DrayTek Technical Support desk.

Monitor ticket queues and ensure timely response and resolution in line with SLAs.

Provide escalation support for complex technical queries, working closely with senior engineering teams when required.

Ensure quality of ticket handling and communication meets company standards through QA reviews.

Produce and maintain operating standards and procedures for the team.

Manage the ticketing platform to ensure correct usage and configuration.

Customer Experience

Maintain a high level of customer service and professionalism in all interactions.

Act as an escalation point for dissatisfied customers, working to resolve issues effectively and maintain relationships.

Champion a "customer-first" mindset within the team.

Process & Continuous Improvement

Drive consistency and efficiency across processes, documentation, and knowledge base articles.

Contribute to the development and implementation of new support initiatives, systems, and best practices.

Analyse support metrics and produce reports on performance, identifying opportunities for improvement.

Collaboration

Work closely with internal IT, Sales, and Product teams to align support with wider business goals.

Liaise with UK and global engineering teams to escalate and track product issues and firmware fixes.

Additional Responsibilities
Skills & Personal Attributes

Proven experience in a technical support environment, ideally within networking, telecoms, or IT infrastructure.

Strong knowledge of networking technologies (routers, switches, firewalls, Wi-Fi, VPNs, VLANs, DSL, VoIP).

Experience leading, mentoring, or coaching team members.

Excellent problem-solving and troubleshooting skills with a structured approach.

Strong organisational and prioritisation skills in a fast-paced environment.

Customer-focused, with excellent written and verbal communication skills.

Desirable
Experience with DrayTek products or similar SME networking solutions.

Familiarity with ticketing/CRM systems (e.g., Zendesk, Freshdesk, Jira).

IT certifications (CompTIA Network+, CCNA, or equivalent).

Experience managing SLAs, KPIs, and customer satisfaction metrics.

Ability to produce technical documentation and knowledge base content.

Person Profile

Professional, approachable, and calm under pressure.

Natural leader with the ability to inspire confidence and build trust.

Hands-on and willing to step into technical cases when required.

Strong attention to detail, accuracy, and quality.

Proactive, adaptable, and open to continuous learning

Key Traits

• At least 2 years experience in technical service or similar as a team leader / manager role.
• Knowledge on DrayTek products desirable.
• Experience of the technical fundamentals of Ethernet Routing principles
• Solid knowledge of PC's, and MAC's

Technical Skills a Must

• TCPIP
• IPv6
• VPN
• Routing
• VoIP
• Ethernet switching
• Wireless Networking
• Web Content Filtering

CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.
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C&F Quadrant is growing, and we're looking for a skilled
Technical Support Manager
to join our team, delivering exceptional technical expertise across our portfolio of leading commercial heating brands.

About the Role

As Technical Support Manager, you'll be a key player in supporting our internal and external sales teams, collaborating with renowned brand owners, valued clients, and key stakeholders. Your deep technical expertise will drive outstanding client service and uphold the highest technical standards across the organization.

Key Responsibilities

• Provide expert technical support for a diverse range of commercial heating products.
• Collaborate with sales teams to support business growth and success.
• Act as the primary technical liaison with brand owners and clients.
• Build and maintain strong relationships with stakeholders to ensure top-tier service delivery.

What We're Looking For

• Extensive experience with HVAC systems, particularly commercial heat pumps and chillers.
• Strong communication and problem-solving skills.
• Proven track record of delivering exceptional client and technical support.
• Ability to work effectively with both internal teams and external partners.

What We Offer

• Competitive remuneration package.
• Opportunity to work with a trusted leader in the HVAC industry.
• A collaborative, supportive, and dynamic team environment.

Ready to advance your career in a pivotal technical role? Join us and make an impact

To Apply

• Contact Chris Satell
  at
  
  for more details.

Sustainability that means business

Who we are:

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do:

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

The position of Technical Support Manager for AMCS Transport Technology centres on leading a team that provides technical support for cloud-based solutions used in waste management and route optimization. This role is based at the Limerick headquarters and involves ensuring high-quality service delivery aligned with business goals and service level agreements.

Job Responsibilities

The Technical Support Manager is tasked with leading the platform and technical support teams, including training and mentoring staff. Key responsibilities include:

• Assigning and prioritizing support tickets based on urgency and business impact.
• Ensuring cases meet quality standards and adhere to Service Level Agreements.
• Monitoring compliance with global Key Performance Indicators (KPIs) for the platform product.
• Driving technical excellence and expertise within the team.
• Collaborating with Product, Development, and DevOps teams to implement improvements.
• Managing support metrics, best practices, and knowledge-based content to deliver exceptional support.
• Taking ownership of customer issues and ensuring their resolution.
• Optimizing processes in coordination with other departments and continuously improving using lean methodologies .

Candidate Profile

The ideal candidate should hold a degree in business or an IT-related discipline and have experience with Windows-based and mobile applications. Important personal attributes include being proactive, positive, and a self-starter with a passion for process improvement. The candidate must be dedicated to achieving customers' business goals and capable of prioritizing customer needs while escalating issues appropriately.

Additional qualifications and skills include:

• Ability to work independently and collaboratively within a team.
• Excellent oral and written communication skills tailored to both technical and non-technical audiences.
• Strong interpersonal skills for managing relationships at all organizational levels internally and externally.
• Capability to communicate complex issues effectively and adapt messages for different audiences.
• Experience in the waste management industry is considered an advantage .

This summary encapsulates the core responsibilities and candidate requirements for the Technical Support Manager role within AMCS Transport Technology, emphasizing leadership, technical expertise, customer focus, and continuous improvement in support services.

My client based in Ireland are currently looking for a highly skilled
Technical Support Manager
to lead and inspire a global IT support team, driving service excellence across multiple regions.

This fully remote position requires you to be based in Ireland, with responsibility for overseeing worldwide IT systems, guiding cross-functional collaboration, and ensuring employees have the technology and support they need to succeed.

Key Responsibilities

• Lead, mentor, and develop a distributed IT support team across Ireland, Malaysia (Kuala Lumpur), India (Gurgaon), Japan, and the United States.
• Drive customer service excellence, fostering a culture of proactive, high-quality user support.
• Oversee and optimize global IT infrastructure, ensuring security, reliability, and performance.
• Provide expert
  Office 365
  support and training, including onboarding, system development, and troubleshooting.
• Communicate effectively with the wider business through project updates, technical documentation, and escalation management.
• Manage IT budgets, including planning and oversight of operational and capital expenditures.
• Champion innovation and help employees maximize the value of available technology resources.
• Collaborate with business leaders to assess requirements and deliver tailored technical solutions.
• Strengthen global collaboration by introducing tools, training, and processes that enhance cross-regional teamwork.

Required Qualifications & Skills

• Bachelor's degree in
  Computer Science
  ,
  Information Systems
  , or a related field (or equivalent experience).
• Microsoft Certified Desktop Support Technician (MCDST) or higher-level Microsoft certification preferred.
• Strong customer service mindset with excellent written and verbal communication skills.
• Professional, calm, and solutions-oriented approach when handling complex challenges.
• Advanced knowledge of
  Windows 7, 8.1, 10
  , and
  Microsoft Office
  .
• Proven expertise in technical troubleshooting, installation, and system maintenance.
• Track record of successfully leading large, global, cross-functional teams on project-driven initiatives.
• Outstanding organizational and multitasking skills, with the ability to balance multiple priorities while delivering consistent support.

Technical Support Manager

Location:
Fully Remote (Ireland-based)

Salary:
€70,000 – €85,000 per year

Benefits:
Pension, healthcare, and life cover included

Role Overview

We are seeking an experienced
Technical Support Manager
to lead a global IT support team and drive service excellence across multiple regions. This role is fully remote but requires you to be based in Ireland. You will oversee worldwide computing systems, coordinate cross-functional teams, and ensure employees have the tools and support needed to succeed.

Key Responsibilities

• Manage and guide a distributed IT support team located in Ireland, Kuala Lumpur, Malaysia, Gurgaon (India), Japan, and the United States.
• Inspire teams to improve customer service and deliver exceptional user support.
• Oversee global computing infrastructure, ensuring systems are secure, updated, and optimized.
• Provide Office 365 support and training across departments, including onboarding, development, and troubleshooting.
• Deliver clear communication to the wider business, including project updates, documentation, and escalation handling.
• Take ownership of IT budgets, including planning and management of operational and capital expenses.
• Encourage innovation and support employees in maximizing their technology resources.
• Partner with department leaders to assess technical requirements and implement tailored solutions.
• Foster global collaboration by introducing tools, training, and processes that strengthen cross-regional teamwork.

Required Qualifications & Skills

• Bachelor's degree in Computer Science, Information Systems, or equivalent.
• Microsoft Certified Desktop Support Technician (MCDST) or higher Microsoft certification preferred.
• Strong customer service orientation, with the ability to communicate effectively in both written and verbal formats.
• Professional, calm, and solution-focused when handling complex or difficult situations.
• Advanced knowledge of Windows 7, 8.1, 10, and Microsoft Office.
• Proven experience in technical troubleshooting, installation, and system maintenance.
• Demonstrated success in leading large, global, cross-functional teams on project-driven initiatives.
• Exceptional organizational and multitasking skills, capable of managing multiple projects and delivering ongoing support.

About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

Job Summary
The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products. This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues. The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management, Engineering, Support Account Managers and Sales in order to drive operational excellence within support.

Key Responsibilities

A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for

• Resolving customer problems that come in via the telephone, the web, chat or AutoSuppor
• Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
• Creating new knowledgebase articles to capture new learnings for reuse throughout the center.
• Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
• Responding to situations where NetApp product support has been unable to solve customer's technical issues.
• Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs

Job Requirements

• Excellent written and verbal communication skills.
• Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations.
• A clear understanding of the product development cycle, technical requirements and project management.
• Experience and understanding of Storage Hardware, Software, Cloud and Virtualization technology
• A strong understanding of concepts related to computer architecture through implementation.
• A demonstrated ability to function successfully as a leader.
• Responsibility & Interaction
• This position is responsible for managing many tasks within a large group or department.
• Align local targets to business goals
• The potential impact of decisions made by this individual will be mostly operational.
• This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.
• This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.
• Utilizes people skills and available manager tools to positively impact the development of your team within their role and career.
• This individual must demonstrate favorable results through providing leadership to function.

Related Experience Desire

• A minimum of 1 to 5 years of experience as a people leader is required.
• Demonstrated ability to manage multiple projects is required.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

Responsible for all aspects of service delivery across their assigned customer accounts

Job title:

Infrastructure Technical Support Manager

Job Description:

Manage customer contracts against the agreed budgets. Ensuring that all contract changes are fully processed through to introduction to service

Manage relevant third-party organisation relationships

Liaise with Capita Support Functions and Delivery Teams to ensure that the required support is provided to Customer contracts

Act as an escalation point for service delivery issues and ensure resolution to the Customer's satisfaction

Develop business relationships with the decision-makers and deliver short-, medium- and long-term business opportunities

Maintain strong and trusted relationships with Customer's staff to enable retention and growth

Promote the services offered by Capita into managed service Customers

Work closely with the Account Manager in a matrix team environment

Ensure monthly and quarterly customer meetings are scheduled and documented

Ensure monthly, quarterly and annual reports are provided in line with the contract timings and requirements

Ensure that all internal governance processes (e.g. risk management) are complied with

Location:

Dublin

,

Ireland

Time Type:

Full time

Contract Type:

Permanent

Overview
The Business Support Manager will play a pivotal role in ensuring the accuracy, efficiency, and consistency of operational processes across Linesight's projects and functions. This role demands strong business acumen, exceptional attention to detail, and a proactive approach to maintaining rigour in reporting, invoicing, and timesheet management.

You will act as the central coordination point between Finance, Senior Management and Project teams — driving operational excellence, ensuring data integrity, and enabling informed business decisions through accurate reporting and analysis.

You will be a confident and effective communicator, capable or organising and running meetings with project teams, business function groups as well as senior management.

The Opportunity
Key Responsibilities

Operational and Financial Coordination

• Verify and reconcile invoices, purchase orders, and timesheets, ensuring completeness, accuracy, and timely submission.
• Prepare and maintain high-quality operational and financial reports for leadership and project teams.
• Follow up with internal teams and external suppliers to resolve discrepancies or delays.
• Ensure compliance with company standards, policies, and financial controls.

Business Insight and Continuous Improvement

• Analyse data to identify trends, risks, and opportunities that inform strategic and operational decisions.
• Support business planning, cost management, and risk reduction initiatives.
• Contribute to continuous improvement across business practices, reporting tools, and service delivery processes.
• Prepare business documents, presentations, and insights for senior management and leadership meetings.

Cross-Functional Collaboration

• Build and maintain strong relationships across departments, ensuring clear communication and alignment on operational priorities.
• Support ad-hoc business initiatives and projects as required.

Essential Skills And Experience

• Proven experience in a business operations, business analyst, or financial coordination role within a professional services or project-based environment.
• Highly numerate and analytical, with strong problem-solving and conceptual skills.
• Excellent reporting and data management capabilities, with proficiency in MS Excel and Office 365.
• Strong interpersonal and communication skills, with the ability to engage effectively at all levels.
• Self-driven and adaptable, capable of managing multiple priorities and deadlines in a dynamic environment.
• Strong organisational skills and a track record of delivering process improvements.
• Collaborative, detail-oriented, and passionate about driving operational excellence.

About Us
Linesight is a highly successful global project and cost management consultancy that keeps clients coming back. And for that we have our people to thank. You see we're not like the others. We're different. Unique. It's our fresh thinking and focus on what matters that has led to our evolving. We are on a journey working in some of the most exciting innovative sectors with some of the world's most prestigious companies delivering major projects that deliver a more sustainable built environment.  We have an open culture and a flat structure where you can expect to be treated with genuine care, respect, and empathy. With Linesight , you can truly discover the power of team

Diversity, inclusion and accessibility

Linesight is committed to transparent, equal opportunity employment practices. We are building a diverse and inclusive organisation, accessible to all, based on having a safe culture which enables all our people to be their true selves. We are a people business, and we understand that the more inclusive we are, the happier our people and better our work will be. We will ensure that individuals with disability are provided reasonable accommodation to participate in the application or recruitment process and are accommodated in the workplace. If you require assistance or accommodation of any kind, please mention this in your application, we would love to hear from you

Post Title:
Grade VI Directorate Support Manager

Post Status:
Permanent

Department:
Pathology

Location:
Beaumont Hospital & Affiliated Sites

Reports to:
Laboratory Business Manager or other nominated Manager

Salary:
Appointment will be made on the Grade VI Scale (€57,325 - €5,363 LSI1 ,695, LSI2 ,034) at a point in line with Government pay policy

Hours of work:
Full-Time, 35 hours per week

Closing Date:
12 Noon on 30/10/2025

Please note the hospital reserves the right to close the competition early should a substantial number of applications be received.
Summary:
The Clinical Support Manager is a key role in managing and developing the day to day function of the clinical support staff in the Directorate. The post holder will work on behalf of the Business Manager and the Directorate Management Team as required.

Responsibilities
Principal Duties & Responsibilities:
GENERAL DUTIES

• Management of staff training, development, performance etc.
• Staff Recruitment, Contracts, Increments, monitoring and disciplinary intervention where necessary.
• Effective communication with clinical support staff , the directorate management team and corporate services.
• Change management including review and optimisation of work practices in conjunction with staff.
• Data management including auditing, data quality management and management information preparation and interpretation.
• Aware of the directorate KPI's, goals and objectives and working with the directorate management team to achieve same.
• Identification and management of risks including escalation where necessary.
• Support and participation in directorate projects taking on a project management role where appropriate
• Waiting list management of Clinical Immunology
• Comply with the requirements of ISO15189 and the quality system implemented in the Directorate.
• Positive engagement with all stakeholders

The job description is an outline of the post as it is currently perceived by the hospital and will be subject to review and amendment. This job description will therefore be subject to change in light of the various strategies for the hospital and the development of the Clinical
Directorate model and any future developments that arise and will evolve and change over time.
Qualifications
Selection Criteria:
Selection criteria outline the qualifications, skills, knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post.

Applications will be assessed on the basis of how well candidates satisfy these criteria.

Mandatory:

• Professional Qualifications, Experience, etc
• Eligible applicants will be those who on the closing date for the competition:
• Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004

Or
(ii)
Have obtained a pass (Grade D) in at least five subjects from the approved list of

subjects in the Department of Education Leaving Certificate Examination, including

Mathematics and English or Irish1. Candidates should have obtained at least Grade

C on higher level papers in three subjects in that examination.

Or
(iii)
Have completed a relevant examination at a comparable standard in any equivalent

examination in another jurisdiction

Or
(iv)
Hold a comparable and relevant third level qualification of at least level 6 on the

National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI).

Note1:

Candidates must achieve a pass in Ordinary or Higher level papers. A pass in a foundation level

paper is not acceptable.

Candidates must have achieved these grades on the Leaving Certificate Established programme

or the Leaving Certificate Vocational programme.

The Leaving Certification Applied Programme does not fulfil the eligibility criteria.

and

• Candidates must possess the requisite knowledge and ability, including a high standard of

suitability, for the proper discharge of the office.

Desirable:

• Qualifications: Diploma or 3rd level qualification in health care management/ other relevant 3rd level qualification.
• Experience in patient facing role

Development
:

• Willingness to undertake training and development as identified in order to progress personal and professional development.
• Special Knowledge: Preparing, developing and interpreting management information Awareness and key policies and procedures to include access to services, Health and Safety, HR Guidance and Governance etc. Behaviours: Negotiation and influencing skills and diplomacy Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding team Working well under pressure of time and resources Fair, honest and consistent in approach.
• Self-management, demonstrating resilience.
• Self-management in order to achieve appropriate work life balance.
• Practical Skills: Change management skills Analytical skills, literacy and numeracy. .
• Ability to analyse highly complex data and formulate reports IT competent Aptitude.
• Able to communicate in a highly complex service relating information to senior managers and external customers
• Mange clinical and business risks developing action plans to improve performance

Experience
:

• Awareness of hospital strategy.
• Awareness of HSE transformation agenda Awareness of key external policies and standards (HIQA).
• Involvement with scheduled care

Supplementary information:
The Hospital

Management Unit:

Other ( Please specify ):
Informal Enquiries ONLY to:
(Please note NO APPLICATIONS will be accepted via the Informal Email)
Name:
Rozanna Hardie

Title:
Laboratory Business Manager

Email address:

A short listing exercise may be carried out on the basis of information supplied in your application. The criteria for ranking and or short listing are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. In the event of a high volume of applications additional shortlisting criteria may be utilised.