597 Technical Support Manager jobs in Ireland

Sustainability that means business

Who we are:

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do:

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

The position of Technical Support Manager for AMCS Transport Technology centres on leading a team that provides technical support for cloud-based solutions used in waste management and route optimization. This role is based at the Limerick headquarters and involves ensuring high-quality service delivery aligned with business goals and service level agreements.

Job Responsibilities

The Technical Support Manager is tasked with leading the platform and technical support teams, including training and mentoring staff. Key responsibilities include:

• Assigning and prioritizing support tickets based on urgency and business impact.
• Ensuring cases meet quality standards and adhere to Service Level Agreements.
• Monitoring compliance with global Key Performance Indicators (KPIs) for the platform product.
• Driving technical excellence and expertise within the team.
• Collaborating with Product, Development, and DevOps teams to implement improvements.
• Managing support metrics, best practices, and knowledge-based content to deliver exceptional support.
• Taking ownership of customer issues and ensuring their resolution.
• Optimizing processes in coordination with other departments and continuously improving using lean methodologies .

Candidate Profile

The ideal candidate should hold a degree in business or an IT-related discipline and have experience with Windows-based and mobile applications. Important personal attributes include being proactive, positive, and a self-starter with a passion for process improvement. The candidate must be dedicated to achieving customers' business goals and capable of prioritizing customer needs while escalating issues appropriately.

Additional qualifications and skills include:

• Ability to work independently and collaboratively within a team.
• Excellent oral and written communication skills tailored to both technical and non-technical audiences.
• Strong interpersonal skills for managing relationships at all organizational levels internally and externally.
• Capability to communicate complex issues effectively and adapt messages for different audiences.
• Experience in the waste management industry is considered an advantage .

This summary encapsulates the core responsibilities and candidate requirements for the Technical Support Manager role within AMCS Transport Technology, emphasizing leadership, technical expertise, customer focus, and continuous improvement in support services.

My client based in Ireland are currently looking for a highly skilled
Technical Support Manager
to lead and inspire a global IT support team, driving service excellence across multiple regions.

This fully remote position requires you to be based in Ireland, with responsibility for overseeing worldwide IT systems, guiding cross-functional collaboration, and ensuring employees have the technology and support they need to succeed.

Key Responsibilities

• Lead, mentor, and develop a distributed IT support team across Ireland, Malaysia (Kuala Lumpur), India (Gurgaon), Japan, and the United States.
• Drive customer service excellence, fostering a culture of proactive, high-quality user support.
• Oversee and optimize global IT infrastructure, ensuring security, reliability, and performance.
• Provide expert
  Office 365
  support and training, including onboarding, system development, and troubleshooting.
• Communicate effectively with the wider business through project updates, technical documentation, and escalation management.
• Manage IT budgets, including planning and oversight of operational and capital expenditures.
• Champion innovation and help employees maximize the value of available technology resources.
• Collaborate with business leaders to assess requirements and deliver tailored technical solutions.
• Strengthen global collaboration by introducing tools, training, and processes that enhance cross-regional teamwork.

Required Qualifications & Skills

• Bachelor's degree in
  Computer Science
  ,
  Information Systems
  , or a related field (or equivalent experience).
• Microsoft Certified Desktop Support Technician (MCDST) or higher-level Microsoft certification preferred.
• Strong customer service mindset with excellent written and verbal communication skills.
• Professional, calm, and solutions-oriented approach when handling complex challenges.
• Advanced knowledge of
  Windows 7, 8.1, 10
  , and
  Microsoft Office
  .
• Proven expertise in technical troubleshooting, installation, and system maintenance.
• Track record of successfully leading large, global, cross-functional teams on project-driven initiatives.
• Outstanding organizational and multitasking skills, with the ability to balance multiple priorities while delivering consistent support.

Technical Support Manager

Location:
Fully Remote (Ireland-based)

Salary:
€70,000 – €85,000 per year

Benefits:
Pension, healthcare, and life cover included

Role Overview

We are seeking an experienced
Technical Support Manager
to lead a global IT support team and drive service excellence across multiple regions. This role is fully remote but requires you to be based in Ireland. You will oversee worldwide computing systems, coordinate cross-functional teams, and ensure employees have the tools and support needed to succeed.

Key Responsibilities

• Manage and guide a distributed IT support team located in Ireland, Kuala Lumpur, Malaysia, Gurgaon (India), Japan, and the United States.
• Inspire teams to improve customer service and deliver exceptional user support.
• Oversee global computing infrastructure, ensuring systems are secure, updated, and optimized.
• Provide Office 365 support and training across departments, including onboarding, development, and troubleshooting.
• Deliver clear communication to the wider business, including project updates, documentation, and escalation handling.
• Take ownership of IT budgets, including planning and management of operational and capital expenses.
• Encourage innovation and support employees in maximizing their technology resources.
• Partner with department leaders to assess technical requirements and implement tailored solutions.
• Foster global collaboration by introducing tools, training, and processes that strengthen cross-regional teamwork.

Required Qualifications & Skills

• Bachelor's degree in Computer Science, Information Systems, or equivalent.
• Microsoft Certified Desktop Support Technician (MCDST) or higher Microsoft certification preferred.
• Strong customer service orientation, with the ability to communicate effectively in both written and verbal formats.
• Professional, calm, and solution-focused when handling complex or difficult situations.
• Advanced knowledge of Windows 7, 8.1, 10, and Microsoft Office.
• Proven experience in technical troubleshooting, installation, and system maintenance.
• Demonstrated success in leading large, global, cross-functional teams on project-driven initiatives.
• Exceptional organizational and multitasking skills, capable of managing multiple projects and delivering ongoing support.

About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

Job Summary
The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products. This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues. The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management, Engineering, Support Account Managers and Sales in order to drive operational excellence within support.

Key Responsibilities

A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for

• Resolving customer problems that come in via the telephone, the web, chat or AutoSuppor
• Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
• Creating new knowledgebase articles to capture new learnings for reuse throughout the center.
• Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications.
• Responding to situations where NetApp product support has been unable to solve customer's technical issues.
• Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs

Job Requirements

• Excellent written and verbal communication skills.
• Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations.
• A clear understanding of the product development cycle, technical requirements and project management.
• Experience and understanding of Storage Hardware, Software, Cloud and Virtualization technology
• A strong understanding of concepts related to computer architecture through implementation.
• A demonstrated ability to function successfully as a leader.
• Responsibility & Interaction
• This position is responsible for managing many tasks within a large group or department.
• Align local targets to business goals
• The potential impact of decisions made by this individual will be mostly operational.
• This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning.
• This individual must work effectively with Staff to Vice President level employees and employees within and outside of their department and function.
• Utilizes people skills and available manager tools to positively impact the development of your team within their role and career.
• This individual must demonstrate favorable results through providing leadership to function.

Related Experience Desire

• A minimum of 1 to 5 years of experience as a people leader is required.
• Demonstrated ability to manage multiple projects is required.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

Responsible for all aspects of service delivery across their assigned customer accounts

Job title:

Infrastructure Technical Support Manager

Job Description:

Manage customer contracts against the agreed budgets. Ensuring that all contract changes are fully processed through to introduction to service

Manage relevant third-party organisation relationships

Liaise with Capita Support Functions and Delivery Teams to ensure that the required support is provided to Customer contracts

Act as an escalation point for service delivery issues and ensure resolution to the Customer's satisfaction

Develop business relationships with the decision-makers and deliver short-, medium- and long-term business opportunities

Maintain strong and trusted relationships with Customer's staff to enable retention and growth

Promote the services offered by Capita into managed service Customers

Work closely with the Account Manager in a matrix team environment

Ensure monthly and quarterly customer meetings are scheduled and documented

Ensure monthly, quarterly and annual reports are provided in line with the contract timings and requirements

Ensure that all internal governance processes (e.g. risk management) are complied with

Location:

Dublin

,

Ireland

Time Type:

Full time

Contract Type:

Permanent

Your team
Technology is the engine behind our retail shops across UK & Ireland. Whether it's our customer betting terminals, payment terminals, video streaming, early price screens or our EPOS system, we build, run and support all the tech to enable our retail colleagues to provide the Paddy Power world-class customer experience. Our retail business is exploring new shop formats leading to new technology being introduced, we are removing old hardware as a part of sustainability program plus we are moving towards automations with AI thrown in as well. Our job is to improve the uptime through utilising cloud, automations and AI but if it breaks get an engineer onsite to resolve the issue as soon as. We always have a rollout program or 2 underway upgrading, downgrading, adding, removing pieces of our technology footprint to provide a better experience for our colleagues and our customers.

What You'll Do

• Responsible for end-to-end service delivery, handle P1/P2 incidents, coordinate multi-functional responses, and act as an escalation point for unresolved issues.
• Deliver regular reports on SLAs, KPIs, and incident trends, support bug tracking and resolution, and use service data for improvement initiatives while ensuring documentation accuracy.
• Coordinate with internal teams and vendors to ensure service delivery, handle vendor escalations, and build strong stakeholder relationships to align services with business needs.
• Lead communications during major incidents, provide timely updates to stakeholders, and represent support teams in business reviews to promote service excellence.
• Lead, coach and mentor teams.

How You'll Do It

• Experience leading teams, particularly in a fast-paced retail sector, with proven capability in handling high-impact incidents, problem resolution, and service improvement.
• Strategic problem solver with a track record of blending technical, operational, and commercial considerations into decision-making, and successfully guiding teams and vendors.
• Good communicator, able to simplify complex messages, and manage priorities to ensure timely delivery.
• Solid knowledge of ITSM principles and tools, familiarity with ITIL frameworks, proficiency in Microsoft Office, analytical skills for trend identification, experience with third-party vendors.

What's On Offer

• £/€1,000 learning fund
• Twice-yearly bonus (with part of it guaranteed)
• Unlimited Holiday
• Pension contribution scheme
• Private healthcare
• Hybrid Working – (Dublin 2 days in office)
• Access to thousands of Udemy courses
• Invest via the Company Sharesave Scheme
• 16 Hours paid volunteering each year.

About PaddyPower
Work that makes play jealous
Paddy Power has been breaking and re-writing the rules since 1988, from on-track bookmakers to cheeky upstart mischief-makers, to part of the largest betting and gaming technology company in the world.

Although we've grown to the betting behemoth we are today, we've not forgotten our roots. We continue to offer great value and entertainment to our customers and keep them at the heart of what we do.

Our culture of hard work, boldness and an innovative spirit got us to where we are and we take our work seriously, but not ourselves We win by having the best people working well together. Don't pigeon-hole us either – our company is a mix of sports nuts, gaming innovators, tech geniuses, perceptive people-people, inspiring leaders… and a very busy legal team.

We've got a growing squad of specialists, and we make the work fun. Sound good? Maybe there's a spot on the team for you

Plus, PaddyPower is part of the Flutter UK & Ireland family – a collection of big-hitting entertainment brands such as Betfair, Sky Betting & Gaming and Tombola.

About Flutter UK & Ireland
We are Flutter UK & Ireland, part of the Global FTSE 100 Flutter Entertainment. Our division operates four of the most popular and trusted brands in the market: Sky Betting and Gaming, Tombola, Betfair and Paddy Power.

Together the Flutter UKI brands offer market leading entertainment to millions of customers every single week Over the last couple of decades, they have all ridden the wave of digital betting with industry firsts like 'cash-out', 'Request a Bet', betting exchanges and free to play games like Soccer Saturday Super 6.

Working Here
Do you want to work somewhere extraordinary? From the people you spend your days with, to the ground-breaking projects, no two days will be the same.

Our 7,000+ colleagues come together to form an expert, supportive community across technology, product, commercial, data, infrastructure, marketing, and a myriad of subject areas.

And the Values that guide us? Here they are:

Customer First, Always | Change The Game | Win Together | Free To Be Me
We're proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Flutter UK & Ireland.

Find out more about how we co-created our Values with over 10,000+ insights from our people

We're working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we'll see how we can accommodate them.

About Us:

At Dabster, we specialize in connecting top talent with leading global companies. We are currently seeking a skilled and dedicated
Service Delivery Manager
to join our client's team in
Dublin, Ireland.
Our mission is to be the foremost recruitment specialist in securing exceptional talent for a diverse range of global clients.

Who You Will Work With:

Our client is a globally recognized technology company delivering IT services, consulting, and business solutions. They partner with leading organizations worldwide to drive digital transformation, leveraging innovation and deep industry expertise to solve complex business challenges.

Job Description:

The Service Delivery Manager (DFS) plays a critical role in overseeing the profitability and operational excellence of service engagements. This position is responsible for managing escalations, ensuring compliance with service agreements, and driving continuous improvement initiatives. The role also emphasizes team development and customer satisfaction, making it essential for achieving the organization's strategic objectives.

Key Responsibilities

1. Implement Process Improvement Initiatives By Leveraging Lean It Methodologies And Automation Tools To Enhance Operational Efficiency And Minimize Human Error In Service Delivery.

2. Plan And Execute Program And Delivery Management Strategies, Ensuring That Project Margins And Deliverables Align With Financial Targets As Outlined In The Statement Of Work (Sow).

3. Lead And Mentor The Service Delivery Team, Fostering An Environment Of Engagement And Professional Development To Improve Employee Retention And Performance.

4. Cultivate Strong Customer Relationships By Ensuring High Levels Of Engagement, Satisfaction, And Referenceability Through Proactive Communication And Feedback Mechanisms.

5. Drive Resource Upskilling And Development By Facilitating Internal Training Programs And Growth Opportunities, Aligning Team Capabilities With Organizational Needs.

Skill Requirements

1. Strong Understanding Of Service Delivery Management Principles And Practices.

2. Proficiency In Lean It And Process Improvement Methodologies.

3. Excellent Leadership And Team Management Skills.

4. Solid Customer Relationship Management And Engagement Capabilities.

5. Experience In Financial Management And P&L Oversight.

Certification

• 1. Relevant Certifications Such As Itil, Six Sigma, Or Pmp Are Optional But Valuable.

How to Apply

Apply by submitting your resume today, showcasing your relevant experience and passion for the position via LinkedIn Easy Apply or directly to

Role Title:

Service Delivery Manager - SOC

Business Area:

Security Services

About This Role:

Eir evo is seeking a Service Delivery Manager to join our growing security practice. This is a key role in a high-growth team where you can contribute to the growth and development of services within the organisation.

The Service Delivery Manager is required to support the Service Delivery function for Cyber Security operations and work on improving and developing processes across the Cyber Security Service delivery function.

The role is not highly technical but involves working with technical staff and managing activities through a range of existing systems. The right person will form a key part of the fabric of this division by working with our pre-sales and consulting teams and in collaboration with our security operations team.

Expectations From The Role:

This Service Delivery Manager position will include the following responsibilities:

• Scheduling, managing capacity for and reporting on utilisation of cross-function teams. Also, set up small projects for the teams in our PM software (larger projects will be managed directly by our PMO).
• Oversee the delivery of SOC services, ensuring high-quality and efficient security operations.
• Act as clients' primary point of contact regarding SOC services and cybersecurity incidents.
• Conduct regular service review meetings with customers to discuss performance, issues, and improvement opportunities.
• Ensure clear and effective communication between SOC teams, clients, and senior management.
• Foster a culture of continuous learning and development within the SOC team.
• Coordinate and manage security incidents, ensuring effective escalation and resolution.
• Identify process inefficiencies and implement continuous improvement initiatives.
• Tracking orders & contract renewals, managing revenue/forecast reporting for the team.
• Generate and present SOC performance reports, dashboards, and metrics to leadership and clients.
• Basic QA of documentation produced (non-technical review).
• Engage with customers to manage expectations, gather feedback, identify OFIs etc
• Ad-hoc service support activities e.g. contributing to report development, documenting processes, contributing to marketing activities, organising training etc.

Requirements For A Successful Application:

The candidate should be:

• Enthusiastic and adaptable, willing to adapt to new technologies
• A 'people person', confident and able to build constructive working relationships.
• Detail oriented and organised, with strong analytical skills
• Proven experience in IT service delivery, SOC operations, or cybersecurity leadership roles.
• Strong problem-solving, decision-making, and crisis management capabilities.
• Ability to work in a high-pressure environment and manage multiple priorities.
• Customer centric, able to manage expectations, and always focused on what's best for our customers.

The candidate should have:

• Relevant certifications such as CISSP, CISM, ITIL, or ISO 27001 Lead Implementer (preferred).
• Prior experience in the IT services sector (or a good understanding of IT services)
• Good ability with MS Office esp Excel (PowerBI experience an advantage)
• Some experience in project management (certification optional)
• Experience managing/organising people
• Excellent verbal and written communication and listening skills.
• Good organisational and problem-solving skills

Others:

eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs