561 Telephone Support jobs in Ireland

Req ID:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Call Center Associate to join our team in Dublin, Dublin (IE-D), Ireland (IE).

• Front line support for Opera PMS (Cloud & On-Prem) and other Wyndham approved PMS incidents & tickets.
• Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures
• Understanding of the following monitoring concepts: Infrastructure, systems, application health, system availability, latency, performance, and end-to-end monitoring.
• Exchange online (Mailbox creation, management, migration, mail-flow etc.)
• Basic knowledge in Networking (TCP/IP, DNS)
• Should be versatile in problem solving and resolve complex issues ranging from OS and application faults to creatively improving solution design

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Req ID:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Call Center Associate to join our team in Dublin, Dublin (IE-D), Ireland (IE).

• Front line support for Opera PMS (Cloud & On-Prem) and other Wyndham approved PMS incidents & tickets.
• Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures
• Understanding of the following monitoring concepts: Infrastructure, systems, application health, system availability, latency, performance, and end-to-end monitoring.
• Exchange online (Mailbox creation, management, migration, mail-flow etc.)
• Basic knowledge in Networking (TCP/IP, DNS)
• Should be versatile in problem solving and resolve complex issues ranging from OS and application faults to creatively improving solution design

About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Jainam Broking Limited

• 4 hours ago

Location

Gift City

Department

Call Center - JBL

Employment Type

Full-time

Applications Received

0

Closes On

10 Nov, 2025

Key Responsibilities

• Lead Management & Conversion:
• Engage with prospective clients from online leads via outbound calling.
• Understand client needs and guide them through account opening processes (trading and demat).
• Ensure proper documentation and compliance while onboarding new clients.
• Client Relationship Management:
• Build long-term trust with clients by offering continuous support, timely updates, and personalized investment suggestions.
• Address client queries related to trading platforms, investments, and transactions.
• Investment Product Knowledge:
• Demonstrate deep understanding of equity, mutual funds, and other investment instruments.
• Explain risk profiles, product features, and benefits to clients in simple, understandable terms.
• Client Servicing & Compliance:
• Ensure daily call targets and a minimum of 3 hours of talk time.
• Comply with all internal company policies and SEBI regulations.
• Maintain accurate records of client conversations and feedback using CRM systems.
• Upselling & Cross-Selling (Target Driven):
• Identify opportunities to offer additional products like SIPs, insurance, or portfolio management services.
• Achieve monthly sales and conversion targets as defined by the organization.
• Reporting & Feedback:
• Provide daily reports on leads status, client follow-ups, and conversion ratio.
• Share market feedback to help enhance product offerings and services.

Key Skills Required

• Excellent communication and convincing skills (both verbal and written).
• Strong understanding of the stock market, trading tools, and client servicing.
• Ability to manage sales pressure and target-based performance.
• Good knowledge of trading apps, brokerage platforms, and KYC procedures.
• Basic proficiency in MS Excel, CRM, and reporting tools.

We're Hiring: Technical Support & Operations Manager

Location: Galway, Ireland (Office based)

Contract: Full-time, permanent

Salary & Benefits: Competitive salary, health benefits, and more

About Salto Systems

At Salto Systems, we're redefining access control with innovative, secure, and scalable solutions trusted worldwide. As we continue to expand, we're seeking a Technical Support & Operations Manager to lead our support function and keep our operations running seamlessly. This is a key role for someone who thrives on solving problems, improving processes, and leading teams to deliver an outstanding customer experience.

What You'll Do

• Lead & Grow the Team: Manage and mentor our support engineers, ensuring clear career development and balanced on-call scheduling.
• Deliver World-Class Support: Define SLAs, manage escalations, and ensure consistent, high-quality customer responses.
• Own Incident Management: Coordinate incident response, facilitate post-mortems, and drive long-term improvements.
• Enhance Operations: Oversee monitoring tools, dashboards, and automation initiatives to reduce manual workload.
• Be the Customer Advocate: Translate customer insights into actionable improvements with our Product & Engineering teams.
• Strengthen Processes: Manage ticketing systems, documentation, and knowledge base to streamline workflows.
• Maintain Security Standards: Support compliance requirements (e.g., ISO 27001, GDPR) and best practices.

What We're Looking For

• 5+ years in technical support / operations roles, with 2+ years in a leadership position.
• Experience managing SLAs, incidents, and service delivery frameworks.
• Strong knowledge of ticketing systems (e.g.,Salesforce, Joblogic Service Management) and monitoring tools.
• Hands-on technical skills: SQL basics and scripting (Python, Bash, or PowerShell).
• Familiarity with cloud platforms and modern infrastructure.
• Excellent communication skills, with the ability to stay calm and effective under pressure.
• Bonus: ITIL certification, SaaS/B2B experience, exposure to ISO 27001/SOC 2.

Why Join Salto Systems?

• Competitive salary & health benefits
• Professional development & training opportunities
• Office based in Galway
• A collaborative culture built on innovation and customer focus

How to Apply

Send your CV and a short note to  with the subject line "Technical Support & Operations Manager Application".

Applications are reviewed on a rolling basis — early applications encouraged

Join us at Salto Systems and help shape the future of secure, smart access.

Technical Support / Field Engineer

Location:
Santry, Dublin 9 (Office & Field Based)

About the Role

We are proud to be representing a well-established market leader in the building services sector, currently seeking a skilled Technical Support / Field Engineer to join their expanding Customer Service Team in Dublin. This is a key role within the organisation, suited to qualified plumbers with strong technical expertise and a passion for providing customer support, product training, and field-based service.

Key Responsibilities

• Respond to service calls: diagnose issues, complete repair work, or advise on necessary remedial actions.
• Deliver excellent customer service, offering the best solutions available.
• Support customers and installers with technical advice and guidance.
• Act as a professional representative of the company and its brand.
• Liaise with Quality Control and Design teams, providing valuable product feedback.
• Deliver product training sessions to industry professionals, covering installation and troubleshooting.
• Work collaboratively across sales, technical sales, design, and quality teams.
• Maintain a positive, professional image of the company at all times.

Skills & Experience

• Fully qualified plumber with a minimum of 3 years' experience.
• Previous Service Engineer or technical support experience an advantage but not essential.
• RGI and/or F-Gas certification desirable but not required.
• Full clean driving licence.
• Safe Pass (training can be arranged if not already held).
• Strong communication skills with the ability to work well in a team.
• Punctual, proactive, and confident in decision making.
• Basic IT skills beneficial but not essential.
• A strong willingness to learn about products, systems, and customer needs.

What's on Offer

• Competitive salary (€48,000 – €55,000 DOE)
• Fully expensed company vehicle, smartphone, and tools
• Contributory pension scheme
• Further education support
• Employee Assistance Programme
• Attractive annual leave package
• Hybrid role combining field work and office-based support from Santry

About us

Diacom are an all-encompassing Managed Service Provider in the areas of IT, Networking, Cybersecurity, Telecoms, AV and Cloud.

Diacom are looking for a technically talented 1st line Windows Build Engineer with a focus on communication and customer service. You will help contribute to the improvement of customer service and should have excellent troubleshooting skills. You will have fantastic learning and development opportunities including further education and certification.

Job Responsibilities:

Joining the team of hardware roll out specialists

Building Windows hardware devices to security standards expected

Daily systems checks and reporting on same

Maintain IT systems and processes documentation

Preparing mobile devices to a specified standard for use by customers

Assist with maintaining a stock of hardware and components

Skills and experience:

Minimum of 2 years' experience working in a similar area

3rd Level Diploma / Degree would be beneficial, not essential

Working knowledge of Microsoft productivity suites

Working knowledge of Active Directory and Exchange structures and administration

Working knowledge of networking principals and VPN

Working knowledge of file servers and print servers

Hands on experience working with hardware troubleshooting and repairs

Job Type: Full-time

Benefits:

• Company events
• Company pension
• On-site parking

Work Location: In person

ProTraining Courses is a leading provider of health and safety training throughout Ireland. With a strong commitment to excellence, compliance, and innovation, we deliver high-quality, accredited training solutions to a diverse range of industries.

Role Overview

We are seeking a highly motivated and strategic Technical Support & Business Development Manager to lead the growth, development, and operational excellence of our training division. This role combines technical expertise, client engagement, and business development responsibilities, with full ownership of the division's performance and direction.

Key Responsibilities:

• Lead and manage the strategic growth of the organisation across Ireland.
• Identify and pursue new business opportunities, partnerships, and market segments.
• Oversee the development and delivery of learner management systems.
• Provide high-level technical support to clients ensuring a high standard of customer service.
• Build and maintain strong relationships with clients, stakeholders, and regulatory bodies.
• Ensure compliance with relevant health and safety training standards and regulations.
• Creating health & safety policies and procedures.
• Creating policies and procedures for managing affiliates ensuring compliance, and alignment with organizational standards.
• Creating effective KPI's

Ideal Candidate Profile

• Strong business development skills.
• A strategic mindset with a focus on growth and innovation.
• Excellent communication skills.
• Excellent self motivation
• Ability to recognise connections, think analytically, and always keep your goals in focus
• Capable in the use of IT software, including Microsoft packages.
• Excellent written and verbal communication skills.

Job Types: Full-time, Permanent

Benefits:

• On-site parking

Work Location: In person

We at Gener8 Engineering are seeking a self motivated driven and honest individual to join us in the renewable energy sector.

Responsibilities:

• Carry out site surveys and bring them through to completion.
• Understand energy systems i.e. MIC, KW, KVA. The different energy bands and have the ability to evaluate potential savings.
• Present clear payback periods and benefits to the client.
• Build trust through transparency and integrity with all clients and be able to nurture the clients for referrals.

Requirements:

• Strong technical understanding of solar PV and energy solutions.
• Ability to work independently and deliver results.
• Excellent communication skills.

What we offer:

• Competitive remuneration package.
• The potential to acquire a share holding.
• An opportunity to grow with the company.

All will be discussed at interview.

Job Type: Full-time

Pay: €27,000.00-€53,381.07 per year

Work Location: On the road

Professional Service & Support Engineer – Access & Security Tech

Dublin - Hybrid

Excellent Communication in English & German Required

Stelvio Group is recruiting for an experienced
Technical Support & Implementation Engineer
to join our client's dynamic Professional Service & Support team. This hybrid position combines advanced technical support with hands-on implementation and training delivery, working with cutting-edge security and access control technologies used by organisations worldwide.

You'll play a key role in
solving complex technical issues, installing and configuring hardware/software solutions, and delivering expert-level training
— ensuring customers get the most from our client's innovative cloud and on-premise systems.

Key Responsibilities

• Install and configure hardware and software for advanced security solutions, including cloud-based systems.
• Provide technical support through helpdesk platforms, diagnosing and resolving complex software and hardware issues.
• Analyse system logs and troubleshoot to ensure maximum performance and reliability.
• Deliver high-level technical training to customers and partners.
• Support implementation projects, including customised installations and API integrations.
• Maintain and enhance technical documentation and knowledge base resources.
• Collaborate with product, engineering, and project teams to resolve escalations and improve product quality.

What We're Looking For

• Bachelor's degree in technical sciences
  or
  equivalent hands-on IT, cloud, or network experience.
• Proven experience with database structures.
• Strong troubleshooting skills across software, hardware, and cloud environments (log file analysis a plus).
• Skilled in managing technical support/helpdesk platforms.
• Ability to create and maintain clear, high-quality technical documentation.
• Experience delivering technical training.
• Solid project management background.
• Analytical mindset with a pragmatic approach to problem-solving.

Desirable (Nice to Have)

• Programming experience with AWS/Azure, CRM/ERP systems, C#, Python, SQL, Flutter, MongoDB.
• Additional languages such as Swedish, Italian, French, or Spanish.

Why Join?

• Be part of a
  disruptive company
  redefining industry standards in security technology.
• Work with
  industry-leading experts
  on innovative, global projects.
• Opportunities for professional development, certifications, and career growth.
• Competitive salary, performance-based bonuses, and comprehensive benefits package.