255 Tier 1 Support jobs in Ireland

Helpdesk Support (Junior)

Location: Dublin 4 (Onsite)

Contract Start Date: 30th September 2025 (Non negotiable)

Contract Duration: 6 weeks

Working Hours: Monday to Friday, 9:30 AM – 5:30 PM

Role Overview

We are seeking two Helpdesk Support Junior Resources to provide frontline IT support in a dynamic and customer-focused environment. The ideal candidates will be responsible for diagnosing and resolving technical issues while ensuring a seamless IT experience for users.

Key Responsibilities

• Serve as the first point of contact for users experiencing IT issues.
• Diagnose and resolve hardware, software, and network-related problems.
• Provide clear and effective communication to users to address and troubleshoot IT concerns.
• Manage user account permissions and troubleshoot connectivity issues.
• Work closely with the IT team to manage and prioritize assigned support tickets.

Mandatory Requirements

• Experience: Minimum of two years' experience in a frontline IT support role, handling diverse customer needs.
• Availability: Must be available to commence work on 30th September 2025 (Non negotiable).
• Qualifications: Must hold an industry-recognized IT qualification or equivalent.
• Language Proficiency: Must have strong English language skills.
• Work authorisation: Full-time – covering at least the 6-week duration of the contract.

Key Experience, Competencies & Skills

• Minimum of one year of relevant IT support experience.
• Strong troubleshooting skills on MS Office, email applications, and MS operating systems (Windows 10 & 11).
• Experience supporting a diverse customer base.
• Hands-on experience with Windows (10, 11), Linux, and/or Unix. Apple Mac experience is essential.
• Good knowledge of Novell account management.
• Familiarity with mobile operating systems such as Apple iOS and Google Android.
• In-depth knowledge of MS Office applications and internet browsers.
• Proficiency with email clients such as Gmail and Outlook.
• Understanding of printing technologies.
• Excellent interpersonal skills, with the ability to provide technical support to staff at all levels and liaise with external IT service providers.
• Strong diagnostic and problem-solving skills.
• Ability to work both independently and collaboratively within a multidisciplinary IT team.

If you are a proactive IT support professional with a passion for customer service and technical problem-solving, we encourage you to apply

Job Type: Fixed term

Contract length: 6 weeks

Pay: €32,000.00 per year

Benefits:

• On-site parking

Work Location: In person

Helpdesk Support Engineer – Launch Your IT Career & Get Certified in AWS

• Emerging Tech & Real Learning Opportunities

• Fast-Growing Global Organisation

• Career Development & Cloud Certifications

This is a fantastic opportunity for a
Junior Helpdesk Support Engineer
to kick-start their IT career with a highly respected financial services company based in Dublin. With a strong global presence and a long-standing history of success, the company provides a stable and supportive environment for you to develop your technical skills.

This role is ideal for someone early in their IT journey who's eager to learn, get hands-on experience, and take the next steps towards more advanced support roles. You'll gain real exposure to Level 1 responsibilities while being encouraged to explore modern technologies and cloud platforms like
AWS
and the
Microsoft 365
environment.

The company supports learning and development, offering clear paths to certifications and career growth. You'll also work across a variety of teams, gaining experience in security, infrastructure, and cloud, all while helping users and making a difference. They operate a
hybrid work model
, with staff in the office Monday to Thursday and flexibility for personal circumstances.

You will:

• Support around
95 users
across a busy and evolving tech environment

• Get hands-on with
monitoring
tools,
cybersecurity
basics, and
cloud
services

• Be the first point of contact for IT support issues and troubleshooting

What you'll bring:

• A diploma or degree in an IT-related area

•
1–2 years'
experience in a Helpdesk, Support, or IT Service role

• Knowledge of
Microsoft 365
, Windows environments, and basic networking

Salary / Remuneration:
€35,000 - €45,000 + bonus, pension, health insurance, and lunch.

For more information, contact Serena Akbib confidentially on or email your CV to

I specialise in recruiting for IT Support. If you wish to discuss this or other career opportunities, please feel free to contact me.

For more opportunities, visit:

About Archer – Archer Recruitment is a Specialist IT Recruitment Consultancy based in Ireland.

Help Desk Level 1 IT Engineer

Onsite

Kilkenny

€30K -€40K

MPG Recruitment are thrilled to be working with a well established MSP who are seeking a motivated and customer-focused
Level 1 IT Engineer
to join their busy team. This role is primarily onsite, providing first-line technical support and assistance to clients across a variety of industries.

Responsibilities:

• Provide onsite and remote Level 1 support for hardware, software, networking, and end-user issues.
• Log, track, and resolve incidents through the service desk system within agreed SLAs.
• Escalate issues to senior engineers when necessary.
• Deliver excellent customer service, ensuring clear communication with clients at all times.

Requirements:

• Minimum 1 year of IT support experience (MSP experience an advantage).
• IT-related degree or equivalent qualification preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Full, clean driver's licence and access to own car (not essential but beneficial).

This is an exciting role to grow your skills within a well established company. If this is the role for you, please forward your CV to

IT Helpdesk Support Engineer – Build Your Career in a Top Financial Firm & Get AWS Certified

• Join a leading global financial firm

• Get hands-on with modern tech from day one

• Full support for training and MS certifications

This
IT Helpdesk Support Engineer
role is with a globally recognised financial services company based in Dublin. As one of Ireland's largest investment firms, this organisation offers a stable and supportive environment ideal for those starting their IT career. You'll have the opportunity to build a strong foundation by supporting infrastructure improvements, collaborating across departments, and assisting around
95 staff members
. You'll use the latest tools and technologies in a
Microsoft 365
environment to deliver efficient, secure, and user-focused IT services.

This is a fantastic opportunity to gain hands-on experience and grow quickly. The company supports an interest in cloud technologies, cybersecurity, and infrastructure, with clear pathways to earn certifications in
AWS
,
CompTIA Security+
, and
Microsoft
. This role suits someone early in their IT journey who is eager to learn, highly professional, and confident in engaging with people at all levels. The team follows a
hybrid work model
: 4 days in-office and 1 day remote, with flexibility for personal needs.

You will:

• Gain
hands-on experience
with systems monitoring, cybersecurity, and cloud services.

• Active role in daily IT operations, taking
ownership
and resolving technical issues.

• Communicate clearly and confidently, including with
C-level executives
.

• Help improve IT processes using
top-tier tools
highly regulated environment.

Skills / Experience:

• Familiarity with
Windows
environments,
Microsoft 365
, and basic
network monitoring
.

• Around
1-2 years
of experience in an IT Helpdesk or similar support role.

• Excellent communication, interpersonal, and customer service skills.

Salary / Remuneration:
€35,000 - €45,000 + Annual Bonus, Pension, and Healthcare

For more information, contact
Serena Akbib
confidentially on or email your CV to

I specialise in recruiting for software engineering. If you wish to discuss this or other career opportunities, please feel free to contact me.

For more opportunities, visit:

About Archer
– Archer Recruitment is a Specialist IT Recruitment Consultancy based in Ireland.

Description
Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

The Kuiper Customer Support team is hiring a Supervisor for the Tier 2 Technical Care Agent (TCA) team to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Our team is actively seeking motivated, talented, and customer obsessed individuals who are eager to build and improve the experience of Kuiper customers. They will own the customer satisfaction journey from base case customer contacts through complex exceptions and escalation path customer issues.

This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.

Key job responsibilities

• Help build, lead, and motivate a team of Tier 2 Kuiper TCAs responsible for delivering exceptional support to Kuiper B2C, SMB, and Distribution partners while achieving performance targets.
• Provide ongoing coaching, training, and feedback to team members to enhance their skills and capabilities.
• Oversee daily operations of the customer service department, including managing inbound inquiries and resolving customer issues.
• Handle escalated customer inquiries or complaints with professionalism and empathy, seeking resolution to ensure customer satisfaction.
• Develop and implement strategies to improve efficiency, productivity, and customer satisfaction levels.
• Analyze customer feedback and data to identify trends, opportunities, and areas for improvement.
• Conduct regular audits of customer interactions and provide feedback for improvement.
• Collaborate with other departments, such as Learning and Development, Field Support, and Outsource Partners to ensure alignment and coordination in delivering a seamless customer experience.
• Maintain accurate records of customer interactions, transactions, and inquiries using the Kuiper CRM system and trouble ticketing tools.
• Monitor and analyze key performance indicators (KPIs) to ensure service level agreements (SLAs) are met
• Ability to work flexible Full-Time (40+ hours per week) schedule

A day in the life

As team supervisor, you will oversee a group of specialized agents tasked with resolving complex customer issues and escalations including account management, technical support, safety concerns, social media interactions, fraud prevention, installation services, and general customer support. The agents will be operating using several languages to best service our European customers. Through collaboration with internal and external stakeholders, you will develop customer-centric solutions. Your team will serve as the primary identifier of emerging issues and trends affecting Kuiper customer satisfaction, while contributing to process refinements and product improvements that drive continuous improvements.

About The Team
Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute on strategies to launch and operate Kuiper services globally through multiple distribution channels. Through regional and local country operations, our team is responsible for delivering revenue from residential and small business broadband services. On a global level, regional and country level, the team develops business models, local and regional partnerships and fixed service operations in service enabled countries.

Basic Qualifications

• High school diploma or equivalent required
• Extensive experience in Customer Service roles
• Demonstrated leadership in a call center environment
• Demonstrated leadership managing associates
• Must work from office and have shift coverage/work schedule flexibility
• Experience with Windows Operating Systems and Microsoft Outlook
• Strong leadership and interpersonal skills, with the ability to inspire and motivate team members
• Excellent verbal and written communication skills with a customer-centric approach
• Problem-solving skills with a focus on finding practical and effective solutions
• Ability to handle escalated customer inquiries or complaints with professionalism and empathy
• Proficiency in using CRM software and other relevant tools to track and manage customer interactions
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously
• Results-oriented, have high integrity, and a desire to be part of a world-class, rapidly expanding company
• Experience pulling and reporting data from numerous databases (using Excel, Access, and/or other data management systems)

Preferred Qualifications

• Bachelor's degree
• Proven examples of the ability to successfully support contact operational teams with diverse stakeholders with a high level of quality
• Technical acumen and experience working with technical / development teams
• Multi-lingual capabilities

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Kuiper Services Europe SARL, Irish Branch - R64

Job ID: A

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

The Kuiper Customer Support team is hiring a Supervisor for the Tier 2 Technical Care Agent (TCA) team to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Our team is actively seeking motivated, talented, and customer obsessed individuals who are eager to build and improve the experience of Kuiper customers. They will own the customer satisfaction journey from base case customer contacts through complex exceptions and escalation path customer issues.

This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.

Key job responsibilities

• Help build, lead, and motivate a team of Tier 2 Kuiper TCAs responsible for delivering exceptional support to Kuiper B2C, SMB, and Distribution partners while achieving performance targets.
• Provide ongoing coaching, training, and feedback to team members to enhance their skills and capabilities.
• Oversee daily operations of the customer service department, including managing inbound inquiries and resolving customer issues.
• Handle escalated customer inquiries or complaints with professionalism and empathy, seeking resolution to ensure customer satisfaction.
• Develop and implement strategies to improve efficiency, productivity, and customer satisfaction levels.
• Analyze customer feedback and data to identify trends, opportunities, and areas for improvement.
• Conduct regular audits of customer interactions and provide feedback for improvement.
• Collaborate with other departments, such as Learning and Development, Field Support, and Outsource Partners to ensure alignment and coordination in delivering a seamless customer experience.
• Maintain accurate records of customer interactions, transactions, and inquiries using the Kuiper CRM system and trouble ticketing tools.
• Monitor and analyze key performance indicators (KPIs) to ensure service level agreements (SLAs) are met
• Ability to work flexible Full-Time (40+ hours per week) schedule

A day in the life

As team supervisor, you will oversee a group of specialized agents tasked with resolving complex customer issues and escalations including account management, technical support, safety concerns, social media interactions, fraud prevention, installation services, and general customer support. The agents will be operating using several languages to best service our European customers. Through collaboration with internal and external stakeholders, you will develop customer-centric solutions. Your team will serve as the primary identifier of emerging issues and trends affecting Kuiper customer satisfaction, while contributing to process refinements and product improvements that drive continuous improvements.

About the team

Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute on strategies to launch and operate Kuiper services globally through multiple distribution channels. Through regional and local country operations, our team is responsible for delivering revenue from residential and small business broadband services. On a global level, regional and country level, the team develops business models, local and regional partnerships and fixed service operations in service enabled countries.

• High school diploma or equivalent required
• Extensive experience in Customer Service roles
• Demonstrated leadership in a call center environment
• Demonstrated leadership managing associates
• Must work from office and have shift coverage/work schedule flexibility
• Experience with Windows Operating Systems and Microsoft Outlook
• Strong leadership and interpersonal skills, with the ability to inspire and motivate team members
• Excellent verbal and written communication skills with a customer-centric approach
• Problem-solving skills with a focus on finding practical and effective solutions
• Ability to handle escalated customer inquiries or complaints with professionalism and empathy
• Proficiency in using CRM software and other relevant tools to track and manage customer interactions
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously
• Results-oriented, have high integrity, and a desire to be part of a world-class, rapidly expanding company
• Experience pulling and reporting data from numerous databases (using Excel, Access, and/or other data management systems)

• Bachelor's degree
• Proven examples of the ability to successfully support contact operational teams with diverse stakeholders with a high level of quality
• Technical acumen and experience working with technical / development teams
• Multi-lingual capabilities

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Production Equipment Europe is a leading industrial distributor supplying over 90,000 products to customers nationwide. We are currently recruiting for a Customer Support/ Sales Specialist, to work at our head office in Galway to play a critical role in maintaining and providing resources to the growing number of customer clients internationally.

Responsibilities

• Develop good business relationships with new and existing customers.
• Processing customer purchase orders and enquiries.
• Manage and process customer enquiries by both phone and email.
• Identify opportunities to up and cross sell products as per customer requirements.
• Inform customers on the technical benefits of our products.
• Work and support external sales colleagues to ensure high level of customer service.
• Recognise, document and escalate customer issues or trends following appropriate communication and escalation channels where required
• Stay up to date on product knowledge and keeping up to date on product material.
• Weekly & Monthly reporting through SAP

Skills & Experience

• Ideally 2 years experience in a similar customer support role.
• Technical and or Production experience is a distinct advantage.
• Experience of using SAP or another ERP system preferred.
• Experience working with multinational organisations would be preferred.
• Ability to identify customer needs and maximise sales opportunities.
• Confidence to discuss the benefits and features of our products.
• Good communication, organisational and administration skills.
• Flexible and Pro-active attitude.
• Ability to embrace new ideas / initiatives when they arise.
• Ability & Desire to deliver first class customer service.

Customer Support & Onboarding Manager (FinTech | Ireland)

Our client, an established and rapidly scaling financial services organisation is seeking a
Customer Support & Onboarding Manager
to lead their customer-facing operations as they transition from manual processes to a fully digital environment. This is a
strategic, people-leadership role
where you'll play a pivotal part in delivering seamless onboarding and exceptional support for both B2B and B2C customers — while ensuring full compliance with AML, KYC, and regulatory standards.

Key Responsibilities

• Lead and develop the Customer Support and Onboarding teams, ensuring KPIs and SLAs are consistently achieved.
• Drive the transition from manual to scalable, automated digital workflows across customer operations.
• Partner with Product, Engineering, and Compliance teams to resolve issues and continuously improve processes.
• Oversee AML/KYC processes, PEP & sanctions screening, and customer verification.
• Manage relationships with outsourced vendors and key banking partners.
• Use data insights to identify trends, improve workflows, and enhance the overall customer journey.
• Champion a customer-first culture, acting as the internal "Voice of the Customer."

About You

• Proven experience leading customer support and/or onboarding functions in a
  regulated financial services or fintech
  environment.
• Deep understanding of
  AML/KYC
  and compliance requirements.
• Experienced in managing
  outsourced vendors
  and ensuring operational excellence.
• Strong analytical skills with proficiency in
  Excel
  and performance reporting.
• Excellent communication, leadership, and coaching abilities.
• Hands-on experience implementing or using
  Salesforce
  is highly advantageous.
• Professional certifications in compliance, AML, or operations are a plus.

Why Join?

There is a market leading compensation package on offer. You will also be joining an organisation at a transformative stage — one that values innovation, collaboration, and inclusivity. You'll have the autonomy to lead change, shape strategy, and build scalable processes that redefine how customers interact with financial products and services.

If you are interested in finding out more, please reach out to Dylan directly

Customer Support & Sales Administrator

CREGG are seeking enthusiastic and organised candidates for this Customer Support & Sales
Administrator to join our clients team in North Tipperary. This is a full-time permanent position and will be dealing with customers on a business-to-business basis in the Agricultural Industry. The Customer Support & Sales Administrator will work closely with and report to the Operations Manager.

Key Responsibilities:

• Answer and manage incoming customer calls, providing a professional first point of contact.
• Create and process sales orders accurately in the internal system.
• Prepare clear pricing and follow up with customers as needed.
• Manage and respond to website enquiries in a timely manner.
• Process website orders end-to-end, ensuring fulfilment.
• Update and maintain the web shop (product details, pricing, images, and stock status).
• Collaborate with colleagues in Sales, Supply Chain, Parts, and Operations to resolve queries and deliver great service.
• Maintain accurate records and contribute to continuous improvement of processes.
• Other projects or tasks on an ad-hoc basis.

Qualifications and Skills:

• Excellent communication and interpersonal skills.
• Strong computer literacy (e.g., order entry, email, spreadsheets).
• Team player with a proactive attitude.
• High attention to detail and accuracy.
• Good knowledge of Agri sector products & machinery is desirable.
• Prior experience in customer service, sales admin, or order processing is an advantage.

For more information, please contact Gary ) with your CV.

Please be aware that your CV will not be shared with anyone outside of CREGG without your express permission.

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