24 Tour Guide jobs in Ireland
Customer Service
Athlone, Leinster
Quality Tractor Parts
Posted today
Job Viewed
Job Description
About Us QTP is a market leader in the after-sales tractor parts sector. We are based in Mullingar and are experiencing continued expansion in global sales. To support our growing business, we are currently seeking an enthusiastic, ambitious individuals with a can-do attitude to join our dynamic team. Role Overview We are looking for a Customer Service Support Agents to assist our busy sales team with customer inquiries, follow-up, and administrative support. This is a fast-paced role that offers exciting progression opportunities for the right person. Key Responsibilities: Handle incoming customer inquiries and provide timely follow-ups. Offer administrative support to Sales Representatives. Accurately input data into our customer registration system, ensuring high attention to detail. Provide high-level back-office support to customers. Maintain a professional and friendly telephone manner at all times. Organize and prioritize tasks efficiently. Keep systems updated with real-time customer data received over the phone. Stay self-motivated and achieve productivity targets while meeting key performance indicators. Assist in specific tasks and projects as directed by the Sales Team. Requirements: Excellent telephone manner and communication skills. Strong organizational skills with a keen eye for detail. Computer literacy and the ability to update systems quickly and accurately. Confident, self-motivated, and assertive. Previous experience in telemarketing, customer service, telesales, or account management is a plus, but not required. A competitive mindset with a drive to succeed. European Language desirable but not essential. Why Join Us? Competitive salary, depending on experience. Opportunities for career progression. Join a supportive and motivated team with a strong company culture. Be part of a growing global business. Skills: Administration Telephone Skills Organised Languages Benefits: Parking On site Canteen Pension EAP Bike to Work Scheme
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Executive
Dublin, Leinster
Leinster Appointments
Posted today
Job Viewed
Job Description
Leinster Appointments is currently recruiting for a permanent, full time Customer Service Executive in Dublin 18. This is a permanent role. €32,000 Fully office based Early Friday finish in the summer months (July & August) Key Responsibilities: Deliver exceptional customer service on behalf of a growing healthcare and consumer goods business. Oversee the full order lifecyclefrom order capture through to invoicingworking closely with third-party logistics partners to ensure timely dispatch and accurate documentation. Process and manage customer orders using an ERP system (e.g. Sage 200), ensuring customer records and transaction data are up to date and accurate. Handle customer queries via phone and email professionally and efficiently, maintaining a high standard of communication at all times. Liaise regularly with the sales team to ensure aligned and consistent customer support for all accounts. Administer sale-or-return processes for selected product ranges, ensuring clear tracking and coordination. Coordinate customer returns and uplifts with logistics partners, actively tracking progress and resolving any issues. Process domestic sales orders in compliance with customer-specific requirements, ensuring adherence to delivery protocols and documentation standards. Support ad hoc tasks and projects as needed, contributing to continuous improvement across the team. Main requirements: Minimum of 2 years experience in a customer service or order management role. Previous experience in fast-moving consumer goods (FMCG) or a similar fast-paced environment is advantageous. Solid understanding of stock management principles and how order-to-dispatch processes operate within a business. Strong numeracy and administrative skills, with proficiency in Microsoft Officeparticularly Excel. Familiarity with ERP systems and a good grasp of end-to-end workflows from order entry to invoice generation. Proven ability to handle customer complaints with professionalism and empathy, resolving issues promptly. A proactive team player who brings enthusiasm and ownership to their work, even in high-pressure situations. Self-motivated with excellent time management and prioritisation skills.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
Athlone, Leinster
Snap Printing Group Nationwide
Posted today
Job Viewed
Job Description
The Company: Snap is a leading print and essential marketing/promotion services partner in Ireland. It was founded in 1984 and today employs c100 staff across 16 territories in Ireland. Snap is passionate about helping companies promote their brand in a creative, modern, and innovative way, enabling them to grow their business. Working with Irish SMEs, multinational companies, and large corporate organisations, Snap provides a range of products and services across Print, Design, Promotional Products, Signage, and Digital Solutions. Winners of multiple Irish Franchise awards, including Service Franchise of the Year on three separate occasions. The Customer Service Representative has a passion for engaging with customers, with the ability to bring energy and enthusiasm to a fast-paced environment. The role is best suited to an individual who is dynamic, adaptable, motivated, and driven to execute tasks/objectives/sales targets, while working closely with the respective sales team and wider team to ensure quotes are issued and orders processed in a timely manner. In this role, the Customer Service Representative will lead from the front and take responsibility for the successful and timely execution of all requirements needed to provide the highest level of service at all levels of customer engagement) and in parallel execute business objectives/KPIs, with the goal of driving sales growth. Creating customer quotes and follow-up, based on customer needs (with a high attention to detail, conversion and client satisfaction). All activity to be logged in CRM and Business Management system. Ensure project deliverables are met by closely monitoring/liaising with production team and suppliers. Drive long term growth by building strong relationships with team and customers. Identify Sales Opportunities Proactively spot opportunities during customer interactions and coordinate with the BDM to schedule meetings to drive sales growth. Place a high priority on delivering quality results, go above and beyond client expectations. Carryout other tasks as required by management (including social media platform focus). Key Attributes: It is a must that the individual is highly organised with the ability to manage multiple activitiessimultaneously to accomplish goals, establishes efficient work procedures to meet objectives and be skilled in prioritising and meeting deadlines. A problem solver, who can address issues in a professional manner. A person with a hard-working ethos who is flexible, maintains effectiveness by adjusting behaviour, work routines, and habits to meet a goal and/or changing circumstances. A positive, can-do attitude and dedicated to going above and beyond. A Sales Professional. Key Requirements: Experience in estimation (quoting) and the Print industry (Design, Promotional Products, Signage, Events, Marketing materials) is an advantage but not essential as continuous training will be provided. At least two years experience in a similar role (B2B), with track record of delivering results. Strongrelationship building with a high degree of responsiveness, and integrity. Excellent team, negotiation, influencing and sales closing skills are essential in the role, including professional persistence.Excellent communication skills, professional phone manner and customer focus are essential. Strong understanding and ability to ensure standards and processes of Quality (ISO standard), Health, Safety and Environment are upheld. Proficient in the use of Microsoft Office suites, Data extraction and ability to run reports as required. A strong educational background and fluent in English. Desire to learn/take feedback. Skills: Customer Skills Customer Support Admin Work Sales
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Rep
Kildare, Leinster
Force Recruitment Formerly Pharmaforce Limited
Posted today
Job Viewed
Job Description
Key Responsibilities and Duties: We are currently seeking a passionate and dedicated Customer Service Representative to join our dynamic team. If you have a strong commitment to providing exceptional customer support and meet the requirements below, we would love to hear from you! Key Responsibilities: Handle customer inquiries via phone, email, and online chat in a professional and timely manner. Provide accurate product information and guidance to customers. Process customer orders through our ERP system. Collaborate with internal departments to resolve customer issues efficiently. Maintain and update customer records based on interactions. Perform additional duties as needed to support the team and operations. Key Skills and Competencies: Qualifications: Excellent communication skills: Ability to listen and convey information clearly to meet customer needs. Problem-solving skills: Quick thinking and critical analysis to address and resolve inquiries. PC proficiency: Strong working knowledge of Microsoft Excel and Word, with solid experience using ERP systems. Experience: A minimum of 2-3 years in a customer service or supply chain role. Product knowledge: Willingness to learn and apply product-specific information. Full training provided. Skills: Customer Service
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Agent
Kildare, Leinster
Horse Sport Ireland
Posted today
Job Viewed
Job Description
About the Role: Horse Sport Ireland (HSI) is currently recruiting for a Customer Service Agent, to work as the liaison between the organisation and our customers, in the processing of equine passports in Ireland. You will be the first point of contact to receive and respond to our customers queries and demonstrate superb levels of customer service as part of the service delivery. About the Company: HSI is recognised as the National Governing Body for the Irish Sport Horse sector. HSI unites equestrian sport and sport horse breeding under one governing body and is responsible for devising and implementing strategies for the development and promotion of an internationally competitive Irish equestrian industry, covering high-performance sport, breeding and production, coaching and education, sport and recreation. HSIs funding partners are the Department of Agriculture, Food and the Marine (DAFM), Sport Ireland, the Department of Tourism, Culture, Arts, Gaeltacht, Sport and Media and Sport Northern Ireland. Job Purpose: To be responsible for providing exceptional customer service to HSI customers regarding equine passport queries at all customer touchpoints - i.e. over the phone, via email and front of house appointments. To understand the needs and requirements of our customers and to respond proactively to deliver the highest quality of customer service and continuously strive to improve the overall customer experience. Key Responsibilities: Role You will be an essential part of helping us build and grow trust with our customers by fully listening and responding to any customer issues in a timely manner. You will be the first point of contract for our customers over the phone, via email and for front of house appointments, regarding equine passport queries. You will develop meaningful relationships with customers to improve the overall customer experience. You will participate in upskilling and staff training to support the provision of excellent customer service to our customers. You will follow communication procedures, guidelines and policies to ensure issues are dealt with to the highest possible standard. You will contribute to the overall team performance within your customer service department. The successful candidate should have: Minimum 2 3 years relevant experience required preferably in a customer service environment. Passion for providing exceptional service to clients. Confident telephone manner, and able to demonstrate patience and calmness in dealing with customers Knowledge of the equine industry is an advantage but not essential. Relevant experience in a fast-paced office environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint etc.) Ability to work on your own initiative. Self-motivated and friendly with approachable manner. Ability to work effectively as part of a team and support your colleagues. Ability to follow procedures accurately and to meet deadlines effectively. Excellent communication and interpersonal skills. High level of attention to detail and accuracy. Health, Safety and Quality Management Adhere at all times to the Health and Safety policies and procedures of HSI and/or any other parties as necessary, if conducting work off site. Ensure personal compliance to all Quality Standards. Other Other reasonable duties as may be required within overall competence and skill. This job description may be updated to reflect changing organisational needs. The Selection Process / How to Apply If you are interested in applying for this vacancy, please apply online using the portal or by sending a comprehensive CV and cover-letter by email to . Skills: Customer Service Contacting customers Contact centre Communicating with Customers Manage customer service Assisting Customer Quick Thinking Benefits: Flexitime Paid Holidays Parking
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Agent
Dunboyne, Leinster
Total Talent Solutions
Posted today
Job Viewed
Job Description
We are currently recruiting a full time Customer Service Agent to join a busy and supportive administration team at a leading provider of homecare services, supporting thousands of customers across the Republic of Ireland and Northern Ireland. Payment: €14.42 per hour Working Hours: Monday to Friday, 8am to 5pm Contract: This is a full time Maternity Cover contract. Key Responsibilities: Handle patient and healthcare professional queries in a dynamic, customer-focused environment Coordinate with internal departments and external contacts to resolve delivery-related issues Process orders and support field staff using a bespoke internal database Consistently meet and exceed service level targets Provide general administrative support as needed Ideal Candidate Profile: Previous experience in a similar customer service or healthcare-related role Excellent telephone manner and strong attention to detail Strong computer skills, particularly in Microsoft Word and Excel Organised, with the ability to prioritise workload effectively Flexible, with a positive attitude and strong communication skills Customer-focused and solutions-oriented Skills: Time Management Communication CustomerService
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative II
Dublin, Leinster
WM
Posted 4 days ago
Job Viewed
Job Description
**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 40-hour week over 4 days and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 40-hour week over 4 days and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative II
Dublin, Leinster
WM
Posted 4 days ago
Job Viewed
Job Description
**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 40-hour week over 4 days and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
**Experience (North America & LATAM):**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**Our Promise:**
Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
**_Disclaimer:_**
_The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice._
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.
**Key Job Activities:**
Working a 40-hour week over 4 days and acting as a key point of customer contact, you will also be expected to reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
Ensure that no material is left in the console.
Replace the console bag with an empty bag and lock the console.
Take material directly to the shredder truck and proceed to shred.
Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
Immediately upon completion of the shredding locate the client's for signature.
Give and explain certificate of destruction to client.
Record time shred was completed.
**Education:**
**Experience (North America & LATAM):**
Junior and Leaving Certificates.
**Experience (EMEAA):**
Relevant driving experience and a Class C licence, along with a full driver CPC card.
The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
Excellent customer service skills and plenty of flexibility around working hours.
Ability to read and understand client information sheets.
Ability to write clear messages on daily reporting sheets.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
And more.
**Our Promise:**
Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
**_Disclaimer:_**
_The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice._
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative/Leader
Ennis, Munster
Harmonics
Posted today
Job Viewed
Job Description
Overview: Our client, a recognised leader in the global aviation industry, is renowned for delivering exceptional service and operational excellence across its international network. With a strong commitment to innovation, customer satisfaction, and employee development, They are now seeking a Customer Service Representative / Team Leader to join their team a fantastic opportunity to build your career in a high-performance, customer-focused environment. The Role: The Customer Service Team Leader will be responsible for leading, motivating, and developing a team of customer service representatives to ensure they provide high-quality service to our customers. The ideal candidate will possess excellent leadership skills, a strong customer service background, and the ability to drive performance and achieve team goals. Job Functions & Responsibilities: Lead, manage, and support a team of customer service representatives, fostering a positive and productive work environment. Monitor team performance, provide regular feedback, and conduct performance reviews. Develop and implement strategies to improve customer service processes and enhance customer satisfaction. Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution. Collaborate with other departments to ensure seamless service delivery and address any issues affecting customer satisfaction. Stay up-to-date with industry trends and best practices to continuously improve our customer service offerings. Support on identification of product portfolio fit with existing or new products. Ensure close communication with Stakeholders in the company (e.g. quality, finance, operations) and globally (Sales and Fulfilment) Person Specification: The candidate should essentially fulfil the following requirements: Third level education in Business, Management, or related field Proven experience in a customer service focus role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to handle escalated issues with professionalism and tact. Proficient in using MS Office & ERP software. Strong analytical skills and the ability to interpret data to drive performance improvements. Ability to work in a fast-paced environment and adapt to changing priorities. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Skills: CRM & ERP Systems Data Analysis & Reporting Leadership & Performance Management
This advertiser has chosen not to accept applicants from your region.
8
French Customer Service Specialist
Galway, Connacht
Collins McNicholas
Posted today
Job Viewed
Job Description
French Customer Service Representative required for a Galway city based company.Previous experience in a customer service function would be desirable.Must be fluent in French and English. Responsibilities: Responding to customer queries via phone, email and live chat in an efficient and effective manner Handle customer complaint, troubleshoot issues including pricing, billing inquires and order status updates. Assist customers with placing orders, returns, refunds or exchanges as per company policies. Collaborate with internal departments to resolve customer concerns effectively and efficiently. Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures. Representing the company in a professional, courteous, and efficient manner Complete documentation to in-house standards and be compliant with all in house procedures. Requirements: Minimum 2 years plus experience working in a Call Centre or Customer Service department. Fluency in spoken and written French and English. Excellent telephone and customer service skills. Ability to work independently and as part of a team in a fast-paced environment. For a confidential discussion and more information on the role, please contactNoeleen Stewart. Skills: French Customer Service Order management
This advertiser has chosen not to accept applicants from your region.
9