34 Training Specialist jobs in Ireland

Snr Training Specialist

Dublin, Leinster Fiserv

Posted 2 days ago

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Job Description

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Snr Training Specialist
**What does a successful Senior Training Specialist do at Fiserv?**
As a member of the EMEA Merchant Sales & Solutions Training Team, the Senior Training Specialist provides Fiserv EMEA markets, strategic partners, and joint ventures with targeted, practical, and motivating learning solutions. The focus is primarily on classroom and virtual training solutions, but can also include eLearning, videos, simulations, immersive virtual reality (VR) games and mobile learning. This role will also use the Fiserv Way of Selling consultative, needs-based methodology in designing and delivering training programs.
This role reports to the head of the EMEA Merchant Sales & Solutions Training department and focuses on delivering first-class learning via the most appropriate method. In close cooperation with stakeholders, training team members and participants, the Senior Training Specialist ensures that learning objectives are achieved, and that knowledge is transferred into daily activities. The role requires a strong understanding of the financial technology, payments services, and merchant acquiring sectors. Applicants should have in-depth knowledge and experience in the areas of sales, customer / account management, sales support or other customer-oriented functions, training, or further education roles.
**What you will do:**
+ Work with EMEA Training colleagues, Global Sales and Operations training counterparts, Sales leadership, product, marketing, process and other Subject Matter Experts in the planning, build, and execution of learning solutions for EMEA Merchant SMB and Enterprise sales professionals, client/account management & sales support teams, andour Acquiring as a Service (AQaaS) clients
+ Planning, administering, and coordinating new hire, product, system, sales skills,and other soft skills trainingto integrate expert questioning techniques and value-driven approaches into sales training sessions to shift buyers' focus from transactional to value-based decision-making.
+ Facilitating new hire and continuing education instructor-led training to small, medium, and large participant groups in face-to-face and virtual classroom environments.
+ Partner with sales, product, marketing, process, and other Subject Matter Experts to build, deliver and maintain all content within new hire and continuing education programs.
+ Maintain an up-to-date knowledge of Fiserv EMEA markets, strategic partners and joint venture solutions, go-to-market strategies, and competitor intelligence.
+ Maintain an up-to-date knowledge of new and emerging learning technologies, implementing where appropriate to drive continuous improvement of training content and approach.
+ Collaborate with peers and management in the construction of training plans and agreeing the scope of training projects.
+ Develop and implement pre and post-learning assessments to measure learning and behaviour change, ensuring training effectiveness and ROI.
**What you will need to have:**
+ Proven record of managing multiple projects simultaneously.
+ People-orientated with a helpful and approachable attitude.
+ An affinity with and passion for training delivery, learning facilitationand/or coaching.Confident communicating at all levels to small, medium, and large audiences.
+ Good working knowledge of virtual meeting/collaboration platforms such as Microsoft Teams, Webex, Adobe Connect or similar.
+ Adept in the responsible use of Artificail Intelligence (AI) and Machine Learning tools to aid productivity and streamline common tasks such as draftingand refining communications and proposals, image, video, and audio production/editing.
+ Willingness to travel to European locations if necessary and possible (travel activity ~ 10%).
**What would be great to have:**
+ Good working knowledge of video and audio creation/editing
+ Experience of self-paced, digital learning (eLearning) content creation/editing
+ Practical use of immersive Virtual Reality (VR) as a modality for soft skills training
+ A good knowledge of adult learning principles and methodologies
+ Professional qualification in relevant field (Business Management, Marketing, HR, Education)
+ Knowledge of acquiring / card acceptance
+ Language skills in German, Polish, Spanish, Italian, Dutch
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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Senior Product Training Specialist

Leinster, Leinster €60000 - €120000 Y Gilligan Black Recruitment

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Senior Product Training Specialist

€80'000 + bonus

Dublin 12 – on-site (with some travel as required)

This leading manufacturing organization are adding to their team due to a recent promotion, they are looking for a Senior Product Training Specialist to lead and develop their product training function as they continue to grow on a global scale. You will spearhead the development and implementation of a comprehensive training strategy, along with the delivery of training for customers. Your mission is to ensure that their customers are thoroughly educated on the core product lines, enabling proper product installation and enhancing overall customer experience.

Key Responsibilities:

  • Develop and execute a training strategy for customers to ensure in-depth product knowledge.
  • Design and deliver technical product training plans for installation of core product lines.
  • Build your own team of product experts dedicated to continuous learning and development.
  • Collaborate across departments to gather insights and provide feedback for issue resolution.
  • Support and lead the rollout of customer experience centres globally, starting with Europe.
  • Ensure customers receive expert training for proper product installation.
  • Implement a document management process for training materials.

Requirements:

  • Proven experience in a technical product training development and delivery role.
  • Previous experience implementing training strategies in multiple markets.
  • Background in engineering, manufacturing, or construction environments.
  • Strong communication and interpersonal skills with the ability to simplify complex content.
  • Ability to travel regionally in Europe and globally as required.

This is a great opportunity to shape and lead this function within a growing and successful organisation. If you are a highly motivated individual looking to make an impact, please apply with CV for immediate consideration.

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Bilingual (French) Training Specialist, EMEA

Cork, Munster €40000 - €60000 Y Keeper Security, Inc.

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Keeper is hiring a motivated and passionate Bilingual (French) Training Specialist to join an expanding team within our EMEA B2B Support division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.

Keeper's cybersecurity software is trusted by millions of people and thousands of organisations globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and be responsible for exceptional customer training.

About Keeper
Keeper Security is transforming cybersecurity for people and organisations globally. Keeper's intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organisations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at

About The Role
The Bilingual (French) Training Specialist is responsible for delivering training programs and materials aimed at educating business customers and partners on the functionalities, features, and best practices related to our Keeper services. The Training Specialist will lend a hand in designing and creating new training modules, along with ensuring that we are consistently updating to best practices. The goal is to ensure customers and partners can effectively utilise the software to drive business success.

Responsibilities

  • Conduct training sessions for customers to ensure they are proficient in using our products and can maximise their benefits while tailoring training content to different audience types and skill levels
  • Help create engaging and effective training materials, including guides, videos, webinars, and other resources to facilitate learning
  • Conduct training sessions, workshops, and webinars virtually, providing guidance on software usage, customisation, and optimisation. Ensure interactive and participatory training sessions that encourage questions, discussions, and hands-on experience
  • Engage with customers to assess training needs, gather feedback, and continuously improve Keeper training programs and materials. Offer post-training support and follow-up sessions to address questions, provide clarifications, ensure successful adoption and gather feedback to improve the functionality and usability of our solutions
  • Maintain accurate records of customer configurations, customisations, and communication to ensure a comprehensive understanding of each training
  • Maintain an organised repository of training materials and resources for easy access and reference. Collaborate with internal teams to share knowledge and insights gained from training sessions, aiding in product enhancements and customer support
  • Communicate with French and English speaking customers, both verbally and in writing

Requirements

  • 1+ years of experience in training development and delivery, preferably in a SaaS B2B environment or equivalent customer service environment
  • Must be bilingual, native French with English fluency (both verbal and written)
  • Strong understanding of SaaS products and technologies
  • Excellent communication and presentation skills
  • Ability to adapt training content to varying audience needs and skill levels
  • Exceptional organisational and project management skills
  • Experience with Google docs and MS-office tools
  • Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team, across global regions and time zones

Benefits

  • Onsite lunches
  • Private healthcare (no wait period)
  • Pension contribution (no wait period)
  • Sick Pay
  • Bike-to-Work Scheme (if local)

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Training Specialist (12 month fixed term contract)

The Hertz Corporation

Posted 19 days ago

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**Job Description:**
We are seeking a dynamic and experienced **Customer Care Trainer** to lead the development and delivery of training programs that elevate the performance of our internal teams and BPO partners. This role is pivotal in maintaining high-quality service standards across **reservations, chats, and customer care cases** , with a strong focus on **First Contact resolution (FCR)** and **Net Promoter Score (NPS)** improvement.
**What You'll Do:**
**Training Development & Maintenance**
+ Own and continuously update all training materials, SOPs, and knowledge base content to ensure accuracy and relevance.
+ Design and deliver engaging onboarding and upskilling programs for new and existing team members.
**BPO Oversight & Quality Assurance**
+ Conduct regular audits of BPO performance, ensuring adherence to quality standards and SOPs.
+ Collaborate with BPO trainers to implement a consistent "Train the Trainer" model.
**Performance Coaching & Multiskilling**
+ Provide coaching and feedback to agents and team leads to drive individual and team performance.
+ Develop and implement multiskilling initiatives to enhance operational flexibility and efficiency.
**Process Improvement & NPS Focus**
+ Identify and address process gaps that impact customer satisfaction and FCH.
+ Partner with cross-functional teams to design and implement customer-centric process improvements.
**Reporting & Insights**
+ Track training effectiveness and quality metrics, providing actionable insights to stakeholders.
+ Support the Quality and Customer Experience teams with data-driven recommendations.
**What We're Looking For:**
+ Experience in process improvement methodologies (e.g., Lean, Six Sigma).
+ Familiarity with NPS and FCH metrics and their impact on customer experience.
+ Background in hospitality, travel, or service industries is a plus.
+ Proven experience in **customer care training** , preferably in a **multichannel environment** (voice, chat, email).
+ Strong background in **coaching, quality assurance** , and **performance management** .
+ Experience working with or managing **BPO partners** .
+ Excellent communication, facilitation, and interpersonal skills.
+ Ability to manage multiple priorities and adapt to a fast-paced environment.
+ Proficiency in using LMS platforms, QA tools, and CRM systems.
**What You'll Get:**
+ Employee Friends & Family rental discount (40% discount for employee & partner; 30% discount for up to 8 additional family/friends).
+ Hybrid/flexible working arrangements.
+ 22 days holidays on hire rising to 27 days with service.
+ Occupational Pension Scheme with up to 5% company matched contribution.
+ Life Cover payable at 4 times base salary.
+ Profit Share Scheme.
+ Tuition support plus access to compressive online learning platform.
+ 10 days paid study leave & paid exam leave where exams fall during work hours.
+ Income protection for long term illness.
+ Professional membership fees paid in full annually where membership relates directly to role.
+ Bike to Work & Travel Pass schemes.
+ Employee Assistance Programme for employees and family.
+ Occupational Health support.
+ Christmas savings scheme.
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Training Specialist (12 month fixed term contract)

Dublin, Leinster The Hertz Corporation

Posted 19 days ago

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**Job Description:**
We are seeking a dynamic and experienced **Customer Care Trainer** to lead the development and delivery of training programs that elevate the performance of our internal teams and BPO partners. This role is pivotal in maintaining high-quality service standards across **reservations, chats, and customer care cases** , with a strong focus on **First Contact resolution (FCR)** and **Net Promoter Score (NPS)** improvement.
**What You'll Do:**
**Training Development & Maintenance**
+ Own and continuously update all training materials, SOPs, and knowledge base content to ensure accuracy and relevance.
+ Design and deliver engaging onboarding and upskilling programs for new and existing team members.
**BPO Oversight & Quality Assurance**
+ Conduct regular audits of BPO performance, ensuring adherence to quality standards and SOPs.
+ Collaborate with BPO trainers to implement a consistent "Train the Trainer" model.
**Performance Coaching & Multiskilling**
+ Provide coaching and feedback to agents and team leads to drive individual and team performance.
+ Develop and implement multiskilling initiatives to enhance operational flexibility and efficiency.
**Process Improvement & NPS Focus**
+ Identify and address process gaps that impact customer satisfaction and FCH.
+ Partner with cross-functional teams to design and implement customer-centric process improvements.
**Reporting & Insights**
+ Track training effectiveness and quality metrics, providing actionable insights to stakeholders.
+ Support the Quality and Customer Experience teams with data-driven recommendations.
**What We're Looking For:**
+ Experience in process improvement methodologies (e.g., Lean, Six Sigma).
+ Familiarity with NPS and FCH metrics and their impact on customer experience.
+ Background in hospitality, travel, or service industries is a plus.
+ Proven experience in **customer care training** , preferably in a **multichannel environment** (voice, chat, email).
+ Strong background in **coaching, quality assurance** , and **performance management** .
+ Experience working with or managing **BPO partners** .
+ Excellent communication, facilitation, and interpersonal skills.
+ Ability to manage multiple priorities and adapt to a fast-paced environment.
+ Proficiency in using LMS platforms, QA tools, and CRM systems.
**What You'll Get:**
+ Employee Friends & Family rental discount (40% discount for employee & partner; 30% discount for up to 8 additional family/friends).
+ Hybrid/flexible working arrangements.
+ 22 days holidays on hire rising to 27 days with service.
+ Occupational Pension Scheme with up to 5% company matched contribution.
+ Life Cover payable at 4 times base salary.
+ Profit Share Scheme.
+ Tuition support plus access to compressive online learning platform.
+ 10 days paid study leave & paid exam leave where exams fall during work hours.
+ Income protection for long term illness.
+ Professional membership fees paid in full annually where membership relates directly to role.
+ Bike to Work & Travel Pass schemes.
+ Employee Assistance Programme for employees and family.
+ Occupational Health support.
+ Christmas savings scheme.
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Training support specialist

Limerick, Munster €40000 - €70000 Y Controlled environments services

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Job Description

An exciting opportunity has arisen for a Training Support Specialist to join our team and play an integral part in developing the Site Training Content/Systems/Programmes.

Main Purpose and Objectives of Position:

The Function Training Support Specialist is responsible for providing support in the design, development, implementation, and maintenance of the training content, system and providing training support associated with the governance of the Training system. The Training Support Specialist is responsible for supporting activities in the creation, co-ordination, and implementation of learning solutions across the business area.

Key Responsibilities:

In line with the purpose outlined above, the following are typically the key tasks that would be expected of the role:

Training and Documentation Support

  • Support the continued set up and roll out of the Corporate Training Management System for the Limerick Site.
  • Support activities in the design, development and management of training materials, curricula, and learning plans.
  • Assist in the creation and management of training documents in accordance with site Training SOP.
  • Perform activities to manage:

o Curriculum creation

o Curriculum item definition

o Risk assessments

o Content creation

o Learning plans

o Qualification plans

o Individual training history maintenance

  • Produce reports from Learning Management System.
  • Training compliance.
  • Support training qualification compliance management.

Business Support

  • Ensure the business training needs are identified and addressed:

o troubleshooting potential training problems.

o reviewing key gaps/ metrics and coordinating gap closure.

  • Provide general assistance with the scheduling and organising of training courses.
  • Ensure training documentation requirements are included in the functional or training schedules
  • Take training tools and templates to the WS/functions and guide the teams through the usage thereof
  • Ensure Instructor Qualifications are met, where applicable
  • Ensure a plan exists for path to qualification (exemption based on start-up experience, standard Instructor Led Training, On-the-Job Training, off-site training, other)
  • Share best practices among other resources
  • Attend required meetings
  • Track and report training metrics

Training Processes/ Systems Monitoring

  • Assist with the implementation of new training initiatives which may include process improvement projects and new products introduction etc.

Educational/Experience Requirements

  • Hons Degree in relevant discipline ideally.
  • Equivalent education or relevant experience may be considered in lieu.

Key Attributes Required

  • Proficient in MS Office applications and training development
  • Familiarity with cGMPs requirements.
  • Strong interpersonal skills.
  • Strong written and verbal communication skills.
  • Strong organizational skills – ability to handle/prioritise multiple projects and requests.
  • Experience with Success Factors an advantage.

Additional Skills/Preferences

  • Business Knowledge: High performance in delivery of their work. Looks at better, simpler ways, takes initiative and will run proactively with actions. Demonstrated self-management, prioritization, and organizational skills.
  • Learning Agility and Curiosity: High learning agility and flexibility and ability to deal with ambiguity and uncertainty. Demonstrated ability to identify and prioritize problems, develop, and implement solutions.
  • Positive Influence: Demonstrated ability to address issues as they arise and act accordingly. Trusted in the team to follow through on actions. Is interested in own performance and seeks feedback to improve.
  • Relationship Builder: Demonstrated ability to establish and maintain key relationships across all levels in the organization.
  • Communication: Demonstrated strong communication skills, written and oral in 1:1 and group situations.
  • Decision Making: Demonstrated ability to collate required information and ask the appropriate questions of peers to get to the best solution.

Job Type: Full-time

Benefits:

  • On-site parking

Work Location: In person

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Associate - Quality and Training Specialist - Medical Information Europe

Cork, Munster €45000 - €60000 Y Eli Lilly and Company

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At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Eli Lilly Cork is made up of a talented diverse team of over 2000 employees across 60 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our 'Live Your BEST Life'

wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.

Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, embRACE, LGBTQ+ & Ally and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond.

Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself

he Medical Information (MI) organization combines scientific knowledge and communication expertise to organize and deliver relevant medical communications that are meaningful and relevant to customers, enhance patient care and advance the quality and transparency of Lilly research.

Medical information provides answers to unsolicited medical requests external healthcare professional (HCP) and non-HCP requesters, as well as internal requesters. Answers are created based on professional and scientific expertise and serve as an essential link between Lilly and external requesters (HCPs or patients, respectively). Careful listening to requester needs and adequate responding to requester inquiries is associated with a positive customer experience

The Quality and Training Specialist plays a vital role in ensuring quality and training programs for MI Europe. Responsibilities include:

Audit / Inspection Readiness

  • Maintain the quality management system (including Standard Operating Procedures, policies and resource tools) to ensure inspection readiness.
  • Maintain MI service delivery Quality Agreement(s).
  • Determine key processes/procedures for quality controls.
  • Ownership of MI quality records retention and management of documents.
  • Responsible for the Self-Inspection process for Medical Information.
  • Investigates Deviations and creates quality records or reports.
  • Develops audit readiness training and awareness initiatives for organization.

Quality Monitoring

  • Deliver quarterly self-monitoring reports to ensure quality standards in MI request handling.
  • Support cross-functional activities to resolve quality problems with solutions that translate into service improvements.
  • Work with relevant MI stakeholders to identify service quality/efficiency/operational issues or areas of risk.

Maintain Operational Compliance

  • Ensure proposed MI service improvements in processes, quality or omnichannel delivery successfully address potential compliance or regulatory conflicts through risk management.
  • Uses quality management perspective to help reduce system or organizational redundancies and inefficiencies, implementing any quality systems improvements required.
  • Deliver internal and external educational programs relevant to the MI quality or regulatory issues within a contact center environment.

Training

  • Maintain and improve onboarding and brand or process updates training programs for all MI Europe team members to improve customer experience, ensure compliance, increase morale and drive employee retention.
  • Streamline the MI training curriculum to deliver core content for regulatory compliance whilst balancing required competency standards against the risk of lost core competencies.
  • Maintain training records for all MI personnel to meet quality and compliance standards.
  • Regularly assess training needs in collaboration with the team managers and leads to develop necessary training interventions (coaching, job shadow, secondment, courses etc).

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

WeAreLillyUKandIreland
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Global Training Program Specialist

Leinster, Leinster €55000 - €85000 Y Hitachi Energy

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The Opportunity
Hitachi Energy is looking for a Training Program Specialist to join our Business Unit Transformers Global Team. In this role, you will lead the analysis of training needs, design of learning solutions, planning/logistics of implementation, and evaluation of specific training programs across key business functions within our organization. You will work directly with functional leaders in Product Production Groups, Health & Safety, Continuous Improvement, Quality, Human Resources, Planning & Fulfillment, and others to ensure the target audience

receives effective training. Your experience and motivation will contribute to building a culture of continuous learning and professional development across the business.

How You Will Make An Impact

  • Act as a strategic partner to functional leaders to identify training gaps, training priorities, and align training programs to business needs.
  • Design and manage structured curriculums (structure and content) tailored to specific business needs.
  • Work with subject matter experts (SMEs) to develop high-quality learning materials and content using blended learning approaches, including eLearning, instructor-led, and on-the-job training.
  • Lead the rollout and execution of training programs by coordinating with functional, regional, and local teams and adapt training for cultural and operational differences.
  • Oversee scheduling, facilitator assignments, and participant tracking via the Learning Management System (LMS).
  • Track training metrics to measure effectiveness, efficiency, and scalability while identifying opportunities for program adjustments and continuous improvement.
  • Stay current on new learning methods and technologies to drive improvements in training content, delivery methods, and program structure.
  • Partner with Regional Training Managers to ensure consistency and scalability of training programs.

Your Background

  • Degree in Education, Learning & Development, Organizational Development, Psychology, or a related field (equivalent experience may be considered).
  • Minimum of 4 years of experience in training program management, learning & development management, or instructional design, preferably in a complex, global organization.
  • Strong understanding of adult learning principles and instructional design models (e.g., ADDIE).
  • Knowledge of eLearning authoring tools (e.g., Articulate, Captivate) and multimedia content creation.
  • Proficiency with Learning Management Systems (LMS) and related training technologies.
  • Excellent project management skills with focus on training programs.
  • Willingness to travel up to 30% to engage with stakeholders, observe performance to discover training needs, and support training program implementation.
  • Certified Professional in Training & Development (CPTD), Certified Professional in Training Management (CPTM), Certified Learning & Development Professional (CLDP), or similar professional certification preferred.

More About Us
Our employee benefit programs are tailored to each country depending on location of employment and job grade. Please contact your talent acquisition partner for more specific information on the employee benefit program offering in your intended country of employment more information will be available during the recruitment process.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

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Higher Specialist Training

Dublin, Leinster €40000 - €80000 Y The Royal College of Physicians of Ireland (RCPI)

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The Royal College of Physicians of Ireland is a postgraduate medical training college dedicated to ensuring that doctors have the skills to provide patients with the best possible care. Founded in 1654, the college supports doctors to enhance their skills, competencies, and professionalism throughout their working lives.

Through its Faculties and Institutes, The Royal College of Physicians of Ireland, offers medical training programmes, examinations, diplomas, and educational courses to equip doctors with the skills and knowledge they need to care for patients and run safe and efficient healthcare systems. It also offers a range of educational diplomas and courses for learners in the wider healthcare sector.

Position:

Role: Higher Specialist Training (HST) Programme Coordinator

Department: Training Delivery

Contract: Permanent

Salary: €35,000

Closing date: Tuesday 28 October 17.00

The HST Programme Coordinator has primary responsibility for coordinating and supporting the planning and execution of medical specialist training programmes. The coordinator supports the relationship between RCPI and trainees throughout the training programmes, ensuring both integrity and quality is maintained, communicated, and involves relevant stakeholders including trainees, trainers, programme directors and National Specialty Directors. This role reports to the Senior Faculty Coordinator in Training Delivery.

The Programme Coordinator is responsible for the following but is not limited to.

  • Coordinate and oversee Trainee Recruitment & Selection activities, which include the application process, convening of interview panels, participating in interviews, and communication of outcomes to candidates and hospitals.
  • Liaise with NSDs, Hospital personnel, and HSE NDTP in relation to annual intake figures for recruitment and selection each year.
  • Conduct on-boarding for new National Specialty Directors (NSDs) to ensure that as far as is possible a standardised approach is used across all specialties for recruitment, assessment, and management of the training programmes
  • Coordinate and support medical specialist training programmes, schedule of events, and communicating key dates and events to all trainees, trainers, and NSD's.
  • Coordinate Specialty Training Committees and associated meetings, working closely with the Chairperson to ensure the efficient running of meetings and follow up on actions arising from the meeting.
  • Coordinate and oversee the Trainee Annual Assessment and outcomes, including action follow-up, trainee file, and data management, and identify early potential trainee issues/difficulties and proactively bring these to the relevant programme stakeholders
  • Participate in training design reviews and provide feedback from trainees.
  • Coordinate and organise Specialty Study Days/Induction Days, including tracking of expenditure and maintenance of the Study Day budget per specialty.
  • Maintain trainee profiles, records, and curriculum requirements through the online ePortfolio system and other data management and information systems as required, i.e., Quercus, PMI, NCHD Database, RCPI Website
  • Act as customer service liaison and respond in a timely manner to trainee and trainer queries, gather feedback and relay the 'voice of the trainee and the trainer' to the relevant programme stakeholders and internal teams.
  • Provide quantitative and qualitative reports to RCPI management, Medical Council and HSE NDTP as appropriate and communicate and present this information on a structured basis to support the business.
  • Identify inaccuracies, efficiencies and gaps in the department policies and procedures through the internal quality assurance structures and effect changes, as necessary.
  • Advise NSDs on issues and make recommendations on how to address these issues and how to continuously improve the specialty programme management processes.
  • Support collaboration across RCPI departments and functions to help develop and implement initiatives from the Operations Department.
  • Work with the Operations Leadership on department projects as they arise.
Requirements:

The successful applicant will have:

  • Relevant third level qualification with proven capability and 2-3 years' experience in a comparable role.
  • Excellent organisational and inter-personal skills with skilful attention to detail
  • Effective communication and interpersonal skills combined with sound judgment are required to facilitate work with a wide range of individuals and groups.
  • Demonstrated capability and sensitivity to manage key business relationships as the role involves a high degree of interaction and collaboration with key stakeholders.
  • Self-starter with high motivation and the ability to work flexibly on own initiative and as part of a team to achieve goals within agreed timeframes.
  • Strong writing skills with experience in drafting and preparing reports, letters, presentations etc.
  • Ability to manage time and prioritise with an ability to be flexible in the approach to work.
  • Proven organisational capability and high level of personal effectiveness. The person is expected to handle a varied and diverse workload to meet deadlines while ensuring accuracy, timeliness, and meticulous attention to detail.
  • Strong intellectual, analytical, and thinking skills.
  • Excellent ICT skills with the capacity to maximise digital technology to increase efficiencies in processes and procedures and as an effective communications and engagement tool. In particular, advanced MS Excel, Word & Outlook skills, and the ability to work efficiently with multiple systems of information.
  • Experience in a medical administration environment and collaborating with clinical specialists desirable.
  • Experience working with databases / website editing is desirable.
  • Project Management experience desirable.

Competencies

  • Communication
  • Stakeholder management
  • IT Literacy
  • Problem Solving
  • Team Player
Other information:

Why work with us

At the RCPI we value our employees and believe our talented team is the foundation of the Colleges success. That is why we aim to provide them with support and a range of benefits and services to create a work-life balance that suits you.:

Leave: We offer 21 days annual leave with an additional 3-4 college days as well as long service leave to all employees. We also provide support for staff with Maternity, Sick, Parents, and Parental leave.

Wellbeing: AnEmployee Assistance Programme with Spectrum Life is available to all staff members as well as annual flu vaccine.

Flexible Hybrid working model: The RCPI offer a flexible 35-hour-a-week hybrid working model for all employees from their start date, giving staff the autonomy to work from home combined with time spent onsite.

Pension: A defined contribution pension scheme of 3.33% Employee contribution and 6.66% RCPI contribution is offered to every employee upon completion of probationary period.

Flexible Benefit: Pro-rata €1,000 annual flexible benefit upon completion of a successful probatory period.

Life Assurance: 4 times your annual salary.

Learning & Development: We offer CPD options including study leave and unlimited access to LinkedIn Learning.

Diversity and Inclusion: RCPI recognises the importance of equality, diversity, and inclusion. We were recently awarded a Silver accreditation from Investors in Diversity. We are an open and inclusive organisation that celebrates and welcomes diversity. We lead initiatives that support, promote and demonstrate a culture of mutual respect, inclusivity, and diversity, as outlined in our Diversity and Inclusion policy.

The Royal College of Physicians of Ireland is an inclusive employer and in line with our policies you are invited to disclose any reasonable accommodations you require for applying, interviewing or working with RCPI. Please be assured this information will be treated as confidential and not used for the purpose of selection. If you have any queries, please contact Suzann Donnelly

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Training and Development Specialist

Leinster, Leinster €35000 - €55000 Y John Mansell Recruitment

Posted today

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Job Description

HR Training and Development Specialist

Dublin

Shape First Impressions. Drive Exceptional Experiences.

Our client is a leading insurance and employee benefits organisation based in Dublin, They understand that great people are the foundation of their success—and the first step to ensuring their new employees journey with starts right is onboarding.

They are seeking a proactive, detail-oriented HR Onboarding Specialist
to own and execute a seamless, welcoming onboarding experience for new hires. This is a key role in their HR team where your passion for people, strong coordination skills, and commitment to excellence will directly impact how new employees experience the business from day one.

What You'll Do

  • Lead Onboarding, Training and Development from Start to Finish:
    Coordinate and deliver all onboarding activities—prepare materials, schedule orientations, and ensure new hires feel informed, welcomed, and supported.
  • Organise, coordinate and track internal and external training activities.
  • Support the design and delivery of training on HR practices and key organisational topics.
  • Evaluate training effectiveness through post-training surveys and feedback loops
  • Improve and Innovate:
    Continuously gather feedback and identify ways to streamline and enhance the onboarding journey.

Experience Required

  • Experience in a HR Team or employee-facing role
    where accountability and service were key.
  • HR or studying towards a HR Qualification
  • Self-starter attitude
    with a strong sense of ownership—you take initiative and follow through.
  • Excellent attention to detail
    and commitment to accuracy.
  • Clear, confident communicator
    —both written and verbal—with the ability to engage employees at all levels.
  • Collaborative and relationship-driven
    , able to work cross-functionally with ease.
  • Highly organized
    , with the ability to manage multiple priorities in a fast-paced environment.
  • Trustworthy and discreet
    , particularly when handling sensitive employee data.
  • Technically proficient
    in Microsoft Office (Word, Excel, PowerPoint); experience with HR systems is a plus.

Ready to Make an Impact?

If you're passionate about people, process, and delivering exceptional experiences, I want to hear from you.

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