211 Urgent Care jobs in Ireland

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
**What You Can Expect**
The Theatre Care Technician plays a key role in ensuring the quality, accuracy, and timely delivery of surgical loan sets. This includes the delivery, inspection, assembly, shipment, and replenishment of loan kits, as well as managing returns and maintaining compliance with all quality standards.
**How You'll Create Impact**
**Incoming Loan Kits**
+ Collect loan kits from customers using the designated company vehicle.
+ Unload returned loan sets from couriers.
+ Verify the presence of valid decontamination certificates and confirm for all kits.
**Inspection & Processing**
+ Inspect instruments against the provided checklist/ BOM and process in SAP.
+ Scan and process implants in SAP, charging accordingly.
+ Place both implants and instruments in their correct warehouse locations.
+ Replenish incomplete loan sets and monitor relevant internal communications.
**Dispatch & Delivery**
+ Process orders in SAP and create delivery labels.
+ Liaise with couriers for deliveries outside Dublin, prioritising urgent orders.
+ Place orders in the SAP system and deliver lian kits to customers within the Dublin area.
**Stock Management**
+ Receive stock from the European distribution centre to replenish loan kits.
+ Manage inventory across finished goods and loan kits.
+ Perform regular stocktakes and reconcile discrepancies.
**Additional Duties**
+ Manage expired or blocked items within loan sets.
+ Maintain workspace standards in line with 5S principles.
+ Handle ad hoc request and assist with cross-border shipments (UK and Netherlands).
+ Collaborate with the sales team to ensure efficient movement of kits.
+ Build new loan sets and process consignment returns.
**What Makes You Stand Out**
+ Proactive "can do" attitude with a focus on quality and accuracy.
+ Strong teamwork, customer service, and communication skills.
+ Excellent attention to detail and problem-solving abilities.
+ Dependable and self-motivated with solid analytical skills.
**Your Background**
+ Educated to Leaving Certificate (or equivalent)
+ Computer literate, with experience using MS Office applications and SAP.
+ Full, clean driving licence.
**Travel Expectations**
+ Occasional travel to the UK may be required.
EOE/M/F/Vet/Disability

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain are looking for a senior customer expert to join our team based on the Kilbarry Business Park site.
Whilst the exact responsibilities will vary, the main duties of the role are as follows:
+ Building strong strategic relationships with existing and new customers.
+ Consult with customers to understand their business challenges and objectives.
+ Solving complex customer service issues and proactively preventing negative service trends.
+ Work cross-functionally with all departments to ensure the highest standards of customer service.
+ Managing workflow, escalations and effectively delegating workload across the team.
+ Conducting continuous customer analysis.
+ Conducting accurate demand forecasting, planning, and delivery collaboratively with other supportingteams.
+ Leading business impact assessments, identifying risks and issues that may affect current andfuture business units and roles.
+ Developing and achieving performance goals and objectives in order to achieve customer expectations
+ Participating in business leadership meetings; developing and driving strategies and programs which
+ improve the competitive position and profitability of the organisation
+ Guide sales teams on thebest approach to address our customers' needs
* Suggest improvements andexpansions to our customers' marketing programs.
+ Work with all services teams to ensure engagement, retention & adoption metrics are met.
+ Monitor the progress tocompletion of new inboards and expand deals ensuring completion metricsare met.
+ Be the point of contact for escalation of customer account issues
* Provide general customer insightand feedback to other departments
+ Develop and monitor Key Performance Indicators (KPI's) to drive improvements in serviceperformance metrics and quality, whilst setting actionable strategy for the delivery of outstanding customer care.
+ Implement internal as well as customer-facing processes to improve internal efficiencies
**About you:**
+ Degree level qualification required
+ 5/10 years of relevant experience, ideally a background in Operations, as well as customersuccess or account management experience.
+ Strong influencing, networking and team working skills
+ High level awareness of developments in the Information Technology marketplace.
+ Ability to manage, influence, persuade, negotiate and build consensus to drive CustomerService initiatives.
+ Proficiency in planning, change management and problem-solving, and able to resolve issues of ahighly complex and strategic nature.
+ Ability to work well in and across global teams
+ Excellent communications and presentation skills
+ Experience in Six Sigma/Lean Processes
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Develop deep understanding of customer requirements
and work closely with direct customer base
-
+ Support the daily/monthly and quarterly operation that delivers on customer's business requirements.
+ Monitor and control costs in line with contractualprice structures.
+ Works with cross functional business teams todeliver on goals and objectives.
+ Be responsible for process enhancements within the overall customer service group.
+ Support customer meetings (including QuarterlyBusiness Reviews)
+ Communicate operational efficiency to seniormanagement and support performance management, use KPI's to trackprogress, monitoring actual performance versus plan promoting awareness toenable improvement.
+ Identifying and eliminating root cause barriers toaccuracy and productivity.
+ Participating in business meetings; supportingstrategies and programs which improve the competitive position andprofitability of the organisation.
+ Provide support and training to new team members
**About you:**
+ Degree Business/IT/Supply or relevant business experience.
+ Previous work experience in high vol customer facingenvironment is desirable.
+ Previous problem-solving experience in planning,change management solving, and able to resolve issues of a complex nature.
+ The ability to travel both domestically andinternationally.
+ Strong verbal and written communication skills
+ Strong influencing, networking and team workingskills.
+ Ability to work well in and across diverse globalteams.
+ Knowledge of Excel
+ Knowledge of Six Sigma/Lean Processes
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J

House Refuge Manager / Social Care Manager Full Time, Permanent Location: Galway, County Galway Salary: Grade IV s, point 1 Orange recruitment is partnering with a vital social services provider in Galway in the recruitment of a House Refuge Manager, The social care service responds to those in need experiencing different stages of social issues. The vision is for a community where every person is valued, cared for, and supported at every stage of life. The House Refuge Manager/ Social Care Manager will oversee a 24/7 refuge and community support service. This is a key leadership role with responsibility for staff management, service delivery and ensuring a safe, trauma-informed environment. Key Responsibilities Lead and motivate staff to deliver high-quality, trauma-informed support. Manage rosters, safeguarding, training and compliance for a 24/7 service. Provide supervision, mentoring and professional development. Oversee client care, reporting, and interagency collaboration. Ensure the refuge remains a safe and welcoming environment. Essential Requirements Degree in Social Care (or equivalent). 3+ years' Social Care management experience in a care or refuge setting. Strong knowledge of domestic abuse and safeguarding practices. Excellent leadership, communication and IT skills. Flexibility and resilience to support a 24/7 service. Prior experience in domestic/sexual violence services an advantage Skills: House Refuge Manager house manager Domestic Abuse Services Manager social care team lead Residential Service Coordinator

Job Summary Nua Healthcare Services (Nua) is one of Ireland's leading Private Social & Healthcare Providers, specialising in Residential and Supported Living Services, to both Children and Adults with a range of complex support needs. We are seeking applications from energetic and enthusiastic individuals to join our team for the above positions. The successful candidate will be afforded all necessary training and development in line with the role. Candidates must be highly motivated and creative, with a passion for engaging with Service Users on a daily basis. Candidates will contribute to enriching the lives of our Service Users. Job Objectives We are seeking applications for the role of a Social Care Administrator. The role will involve completing administrational duties in Nua's Residential Homes on a part time/ Full time basis and would typically suit candidates with a keen interest in administration, attention to detail and organisation skills. This is an excellent role for an Administrator to begin a career within the social & healthcare industry as full training will be provided to the successful candidate. This will include the following on a day-to-day basis: Provide administrative support to the Management Team and/or relevant Departmental Functions, where required. Support in preparing a brief of tasks and duties for the Team to plan and allocate duties for the day in conjunction with Management Team Managing and booking Individuals' health related appointments Updating Individual Risk Management Plans in consultation with the PIC / Deputy Managers and Key Worker Updating and issuing Daily Planners, Key Working Sessions, Health and / or Behavioural Checks, as required. Ensuring Key Workers / Support Staff are completing the Individual Finance Checklist Ensuring files are up to date and organised in a neat and tidy fashion. Ensuring team meeting minutes are typed up and made available through SharePoint. Ensuring all Incident, Accident and Daily Reports are completed for the previous week. Ensuring fire drills are completed by the designated person. Skills Requirement Qualification: Qualification (NFQ level 6 or above in healthcare or related discipline) Knowledge: Knowledge of social care or a health-related sector Experience: 2 Years' previous experience in social care setting or a health-related discipline Skills: Excellent communication skills. Proficient in written communication skills such as report writing. Highly organised with a strong attention to detail. Excellent interpersonal skills. Administrative experience. Proficient in IT Skills: MS Office Benefits Company Pension Continuous Professional Development Fantastic development & career opportunities Life Assurance/Death-in-Service Paid Maternity/Paternity Leave Education Assistance Employee Assistance Programme (EAP) Working hours over a 7-day roster involving shift work Bike to work Scheme. Refer/Retain a friend bonus. Discounts with Retailers - Nationwide To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.

Qualifications Essential: A Third Level Qualification in Applied Social Studies in Social Care or equivalent **QUALIFICATION MUST BE RELEVANT TO CARE INDUSTRY** Experience Essential: Prior experience in a similar role Experience in caring for young persons Experience of report writing and support plans Experience and maturity to set and deliver goals on own initiative An understanding of basic mental health issues, medical, social care, social welfare systems and social care, social welfare payments, child welfare and protection and youth work A compassionate and empathetic style Responsibilities & Key Duties To develop appropriate professional relationships with children and parents/carers. To assist in the day-to-day care and supervision of children within the home including engaging with them in activities such as housework, maintenance of clothing, cooking and personal care. To assist with the supervision and purchase of clothing for children, the care of furnishings and household equipment and undertake household and domestic duties which are appropriate to the care of young people. To accompany the children, when necessary, to places of worship; holidays; outings and on other occasions. To contribute to the development of the young people, through the promotion & provision of a healthy lifestyle. To assist in facilitating personal education plans for young people and ensure that recreational and leisure activities are organised as required. To support the young persons development in both personal and social skills. To be sensitive to the needs of individual children, taking account of race, culture, language and religion To initiate and maintain appropriate contact with parents/carers, teachers and other professional staff and agencies acting in the best interests of the children at all times. Establish and maintain contact with the local community and thereby facilitate the involvement of the young people in outside activities. To contribute to the multi-disciplinary assessment of young peoples needs and the development of appropriate care plans to meet such needs To support key workers in their work with individual children and where appropriate to undertake key worker responsibilities To contribute to and participate in team meetings, core group meetings, Care planning meetings and other meetings as required. Participate, as appropriate, in implementing the care plan and placement plan for each child in the home. Contribute to the maintenance of appropriate records particularly those detailing observations and/or assessment of the children and those required to comply with statutory requirements and Foscadh g policies and procedures. Undertake duties in connection with the proper receipt, recording and safe keeping of monies and valuables within the home. To share relevant information with colleagues and managers e.g. at changeover, and team meetings. To inform line managers of any matters of concern in relation to the welfare of the children including any concerns regarding the behaviour or practice of other staff. To be aware of Health and Safety at Work requirements as they pertain to this post and comply with Foscadh g policies and procedures. To participate in formal supervision in accordance with Foscadh g & supervision policy. To maintain confidentiality in respect of staff and children at all times. To participate in staff training programmes as appropriate. Report any necessary repairs and/or maintenance work requiring attention Ensure the upkeep and maintenance of Foscadh g homes The list of key duties is not exhaustive. Skills: Residential Care Quality Care Social care Residential Homes Medication Life Skills Administering medication Benefits: Group Life Assurance Medical Aid / Health Care Paid Holidays Parking Pension Fund

Job Summary Nua Healthcare Services (Nua) is one of Ireland's leading Private Social & Healthcare Providers, specialising in Residential and Supported Living Services, to both Children and Adults with a range of complex support needs. We are seeking applications from energetic and enthusiastic individuals to join our team for the above positions. The successful candidate will be afforded all necessary training and development in line with the role. Candidates must be highly motivated and creative, with a passion for engaging with Service Users on a daily basis. Candidates will contribute to enriching the lives of our Service Users. Job Objectives We are seeking applications for the role of a Social Care Administrator. The role will involve completing administrational duties in Nua's Residential Homes on a part time/ Full time basis and would typically suit candidates with a keen interest in administration, attention to detail and organisation skills. This is an excellent role for an Administrator to begin a career within the social & healthcare industry as full training will be provided to the successful candidate. This will include the following on a day-to-day basis: Provide administrative support to the Management Team and/or relevant Departmental Functions, where required. Support in preparing a brief of tasks and duties for the Team to plan and allocate duties for the day in conjunction with Management Team Managing and booking Individuals' health related appointments Updating Individual Risk Management Plans in consultation with the PIC / Deputy Managers and Key Worker Updating and issuing Daily Planners, Key Working Sessions, Health and / or Behavioural Checks, as required. Ensuring Key Workers / Support Staff are completing the Individual Finance Checklist Ensuring files are up to date and organised in a neat and tidy fashion. Ensuring team meeting minutes are typed up and made available through SharePoint. Ensuring all Incident, Accident and Daily Reports are completed for the previous week. Ensuring fire drills are completed by the designated person. Skills Requirement Qualification: Qualification (NFQ level 6 or above in healthcare or related discipline) Knowledge: Knowledge of social care or a health-related sector Experience: 2 Years' previous experience in social care setting or a health-related discipline Skills: Excellent communication skills. Proficient in written communication skills such as report writing. Highly organised with a strong attention to detail. Excellent interpersonal skills. Administrative experience. Proficient in IT Skills: MS Office Benefits Company Pension Continuous Professional Development Fantastic development & career opportunities Life Assurance/Death-in-Service Paid Maternity/Paternity Leave Education Assistance Employee Assistance Programme (EAP) Working hours over a 7-day roster involving shift work Bike to work Scheme. Refer/Retain a friend bonus. Discounts with Retailers - Nationwide To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.

Job Title: Customer Care Executive Responsible to: BDC Manager Main Purpose of Job: We are currently recruiting for a Customer Care Executive within the Business Development team in Volkswagen Sligo on a full-time capacity, Monday to Thursday 9-5.30pm and Friday 9-5pm. This role is based in a small Call Centre environment. The role: The successful candidate will be required to work as part of the Business Development team, to continuously deliver the highest level of satisfaction to internal and external customers. This will require you to continually meeting targets. The role involves working closely with team members and other departments across the Group, which include Services, Parts and Sales teams. Role Responsibilities: Focus on delivering a premium customer service Achieve daily, weekly, monthly sales targets Inputting data onto Kerridge (CRM) system Inbound and Outbound calling Aftersales Customer follow up calls Direct any follow up calls to the correct department Understanding the customers needs and offering services to match this Liaise with relevant teams to ensure customer needs are met Ad hoc duties during busy periods The person: Skills and Competencies: Minimum of 1-year experience in a customer service role, Telesales experience is advantageous Minimum level 4 Including Leaving Certificate/Leaving Certificate Applied/Vocation Programme Excellent communication skills Excellent phone etiquette Proficient in Microsoft Office Package (Word, Excel, Email) Fluent in English Ability to work as part of a team Previous target driven telesales experience is a distinct advantage. Skills: Customer Servicde Proficient in Ms Email Word Excel Communication skills

JOB DESCRIPTION Care & Case Manager JOB TITLE: Care & Case Manager RSS JOB HOLDER: Vacant REPORTS TO: Service Manager Laois LOCATION: Tar Isteach Housing Project: RSS Service Purpose of the Post To work with the Service Manager and within the authority delegated to the post holder by the service manager; to assist in the day to day running of the service whilst remaining on the roster. The Case Worker will be responsible for: processing referrals, conducting assessments; care/support planning and implementation of care/support plans; engaging with tenants; supporting tenants with housing sustainment plans; addressing / highlighting maintenance issues, ensuring payment of rent issues. The Case Worker will play a key role in Case Management, Tenancy Sustainment and Resettlement. A collaborative approach with the Local Authority is also required. In addition to this, the post holder will act on behalf of the Service Manager and provide out of hours on call support where designated. Environment of the Post Tar Isteach Housing strive to provide supports to the elderly, disabled and homeless by providing quality and affordable accommodation, and appropriate degrees of support to maintain a tenancy and move towards social inclusion. Guidance and Authority The post-holder will report to and be supervised by the Service Manager. The service manager reports to the Regional Manager. They may act on behalf of the Service Manager for the housing service as designated during periods of leave as designated and agreed by the Regional Manager. The post-holder will liaise closely with the Service Manager and relevant stakeholders in the Local Authority, Health Service Executive and other agencies. The post holder will work within the overall framework and policies of Tar Isteach Housing. Principal Accountabilities & Key Indicators Tenant / Service user Support Assess the Holistic Needs of all clients and refer them to other support services that may be deemed appropriate to their needs To demonstrate the highest standard of social care practice, with adherence to tenancy law. Ensure to inform tenants of their individual rights and responsibilities under their tenancy agreement. To establish and maintain a positive and adherent rent culture with tenants, addressing obstacles and ensuring to support strategies that will empower tenants full adherence to rent and other areas of tenancy To ensure that the service responds effectively to the needs of the service users in areas such as referral, induction, key working/ case management and property law and maintenance. The development of life and home making skills is also seen as essential. Ensure tenants access services / community supports/ welfare allowances which they are entitled to. Quality To ensure a consistently high standard of care for the tenants and that the rights of the tenants are protected and promoted. To continuously work towards the achievement of Putting People First and the implementation of the National Quality Standards Framework for Homeless Services and National Standards for Safer Better Healthcare. To work to the highest standards of the Dublin Regional Homeless Regional Executive Competency Framework To ensure effective rent and maintenance programmes and standards. Communication To carry out duties in accordance with the values, ethos & mission statement of Tar Isteach Housing. To contribute to the on-going development of Standards, Polices and Procedures in Tar Isteach Housing Policy To take part in regular team-meetings with all staff to ensure effective communication sharing, discussion and review of practice, client welfare and outcomes To report to the Service Manager challenges, changes or resources needs as they arise To provide the Service Manager with the data and information required for meetings, and to attend meetings and present reports as required To manage and maintain data and information in accordance with best practice To maintain and manage an information data-base as may be required Property To monitor and ensure that all aspects of Health and Safety standards are met within the service in accordance with the Health and Safety policy To report any Health and Safety concerns or issues to the Service Manager Follow a maintenance system and ensure accommodation is maintained to a high standard. Report any maintenance issues in Local Authority Properties to the Local Authority To assist Service Users by implementing a Lifeskills programme which will support them in maintaining their accommodation to an appropriate standard Information Management To complete MIPs / KPIs and other data collection / Information Management Reports as require by the Services Manager To support and monitor the further development of appropriate information management systems To support and monitor compliance with Data Protection legislation and the Tenants Confidentiality Policy Confidentiality To ensure confidentiality is maintained at all times, in accordance with best practice, with regard to case management files To contribute to and further imbed a culture of confidentiality as appropriate Case-Management Files To contribute to and support the implementation of progressive Information Technology systems, so as to facilitate the improvement of record-keeping and case-management systems Maintain standard of all files and record keeping systems Engage with referral agents and facilitate regular support plan reviews Complete move in; case management and move out processes in line with policies and best practice in social care and housing management policy. Encourage shared care / multi-agency collaborative approaches to achieve the best outcomes for service users Monitoring Resources To advise the Service Manager of efficiencies, pressures or requirements in relation to resources Highlight and gaps / blocks / concerns at the earliest opportunity to the Services Manager Crisis Management To have the ability to deal with and resolve difficult situations when they arise in a calm and professional manner. Using proven crisis management techniques and following policy and procedures to ensure safety and relationships are maintained To complete Individual Crisis Management Plans and Risk Management Strategies with service users to support them to maintain their accommodation. Duties and Responsibilities The Case Worker will: Proactively identify and engage with tenants who require a degree of support. Assess how the Service can assist them and prioritise their support needs. Complete screening/ initial assessment, develop and implement care/support plans, and conduct regular key working appointments as appropriate to the service users needs. Carry out risk assessments and risk management plans as appropriate. Participate in multi-agency working through case management and case reviews as appropriate. Ensure that all paperwork is completed including consent forms, tenancies, utility service applications, SWA applications for furnishing, rent and deposits, enabling the service to advocate as appropriate with external agencies. Foster positive relationships with external agencies in order to maximise the supports and resources available to clients to help them address the issues and access other areas of community support that may be required. Provide community support and liaison between the tenants the Local Authority Operate as part of an on call rota Administration and Accountability The Case Worker will: To work effectively within the team setting to administer the day to day aspects of the service as outlined in Standard Operating Procedures for Property Management and Support. To maintain high quality documentation standards as per Tar Isteach Housing policy and observe professional standards in respect of confidentiality and data security. To return statistics/data within required time frames. To report any issues affecting the administration of the service to your line manager. To meet with the Service Manager on a monthly basis for supervision. To identify any training gaps and undertake ongoing training in order to maintain high professional standards. To co-operate with aspects pertaining to the operation of new technology. Research The Case Worker will: To participate in relevant research/audit projects within the service in order to improve outcomes and standards in housing services. To participate in initiatives that improves the quality of all aspects of the service. To contribute to any service improvement plans as a result of evaluation or audit. To ensure that service users opinion and feedback is sought in relation to all service development projects. To be flexible in relation to service delivery as the needs of the service dictate i.e. out of hours and provision of new service initiatives. To co-operate with staff policy and review procedures. Personal Development The Project Worker will: Engage in all training needs analysis. Maintain a commitment to further education and training. Maintain internal supervision to reflect and review practice. General The Case Worker will: Co-operate with continued new training programmes, identified as a result of international research, best practice, changing demands etc. in order to improve the quality of services provided. Co-operate with the development of new services within Tar Isteach Housing Co-operate with various methods that may be introduced to the tenant experience with service provision. To co-operate/participate in initiatives to improve the quality of services, including joint audits. To co-operate with on-going monitoring and evaluation of the effectiveness of services being provided To co-operate with flexible working i.e. unsociable hours when necessary To carry out any other duties that may be assigned by the relevant Line Manager. To be aware of the principles of risk management and to be individually responsible for risk management issues in your area of work to include all Health & Safety policies. To identify risk situations and take appropriate action. To work in a manner to minimise risk. Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Better, Safer Healthcare (HSE) and the National Standards for Homeless Services and comply with associated HSE protocols and SE Homeless Services for implementing and maintaining these standards. The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Eligibility Criteria Qualifications and/or experience Possess the National Diploma in Applied Social Care Studies awarded by awarded by Quality & Qualifications Ireland, (QQI) (Dearbhu Ciliochta agus Ciliochtai ireann) / DIT. Or Possess the Diploma in Social Care awarded by awarded by Quality & Qualifications Ireland, (QQI) (Dearbhu Ciliochta agus Ciliochtai ireann) (formerly HETAC) / /DIT. Or Possess the Diploma in Applied Social Studies/Social Care from DIT. Or Possess a BA (Ord) in Social Care Practice (Level 7 on the QQI framework). Or Possess Open Training College National Diploma in Applied Social Studies (Disability). Or Possess an equivalent qualification And Candidates must have a suitable standard of professional attainments. And Candidates must have the requisite knowledge and ability (including a high standard of suitability and ability for the proper discharge of the duties of the office). And A full and clean driving license Experience Not less than 2 years experience in residential social care services; preferably in the homeless/supported housing sector leadership experience in social care services, including supervision of social care staff would be a distinct advantage Extensive experience in working with behaviours that may challenge and supporting care-staff in similar environments Supporting organisational change in a complex environment Recording, reporting and information management A full and clean driving license Post Specific Requirement: Ability to demonstrate A thorough knowledge of principles of Social Care / Community Work Knowledge of health and safety legislation; data protection, report writing, funding structures for homeless services In depth knowledge of Case Management, Key working & Holistic Needs Assessment, and use of PASS Database. Knowledge of the principles of Non-Violent Crisis Intervention and/ or Therapeutic Crisis Intervention would be an advantage Understanding of management principles in social care settings Knowledge and understanding of relevant Government policy on homelessness and the Quality Standards Framework for Homeless Services. Skills: Excellent communication skills Report Writing Full clean Drivers Licence