258 User Support jobs in Ireland

Helpdesk Support (Junior)

Location: Dublin 4 (Onsite)

Contract Start Date: 30th September 2025 (Non negotiable)

Contract Duration: 6 weeks

Working Hours: Monday to Friday, 9:30 AM – 5:30 PM

Role Overview

We are seeking two Helpdesk Support Junior Resources to provide frontline IT support in a dynamic and customer-focused environment. The ideal candidates will be responsible for diagnosing and resolving technical issues while ensuring a seamless IT experience for users.

Key Responsibilities

• Serve as the first point of contact for users experiencing IT issues.
• Diagnose and resolve hardware, software, and network-related problems.
• Provide clear and effective communication to users to address and troubleshoot IT concerns.
• Manage user account permissions and troubleshoot connectivity issues.
• Work closely with the IT team to manage and prioritize assigned support tickets.

Mandatory Requirements

• Experience: Minimum of two years' experience in a frontline IT support role, handling diverse customer needs.
• Availability: Must be available to commence work on 30th September 2025 (Non negotiable).
• Qualifications: Must hold an industry-recognized IT qualification or equivalent.
• Language Proficiency: Must have strong English language skills.
• Work authorisation: Full-time – covering at least the 6-week duration of the contract.

Key Experience, Competencies & Skills

• Minimum of one year of relevant IT support experience.
• Strong troubleshooting skills on MS Office, email applications, and MS operating systems (Windows 10 & 11).
• Experience supporting a diverse customer base.
• Hands-on experience with Windows (10, 11), Linux, and/or Unix. Apple Mac experience is essential.
• Good knowledge of Novell account management.
• Familiarity with mobile operating systems such as Apple iOS and Google Android.
• In-depth knowledge of MS Office applications and internet browsers.
• Proficiency with email clients such as Gmail and Outlook.
• Understanding of printing technologies.
• Excellent interpersonal skills, with the ability to provide technical support to staff at all levels and liaise with external IT service providers.
• Strong diagnostic and problem-solving skills.
• Ability to work both independently and collaboratively within a multidisciplinary IT team.

If you are a proactive IT support professional with a passion for customer service and technical problem-solving, we encourage you to apply

Job Type: Fixed term

Contract length: 6 weeks

Pay: €32,000.00 per year

Benefits:

• On-site parking

Work Location: In person

Helpdesk Support Engineer – Launch Your IT Career & Get Certified in AWS

• Emerging Tech & Real Learning Opportunities

• Fast-Growing Global Organisation

• Career Development & Cloud Certifications

This is a fantastic opportunity for a
Junior Helpdesk Support Engineer
to kick-start their IT career with a highly respected financial services company based in Dublin. With a strong global presence and a long-standing history of success, the company provides a stable and supportive environment for you to develop your technical skills.

This role is ideal for someone early in their IT journey who's eager to learn, get hands-on experience, and take the next steps towards more advanced support roles. You'll gain real exposure to Level 1 responsibilities while being encouraged to explore modern technologies and cloud platforms like
AWS
and the
Microsoft 365
environment.

The company supports learning and development, offering clear paths to certifications and career growth. You'll also work across a variety of teams, gaining experience in security, infrastructure, and cloud, all while helping users and making a difference. They operate a
hybrid work model
, with staff in the office Monday to Thursday and flexibility for personal circumstances.

You will:

• Support around
95 users
across a busy and evolving tech environment

• Get hands-on with
monitoring
tools,
cybersecurity
basics, and
cloud
services

• Be the first point of contact for IT support issues and troubleshooting

What you'll bring:

• A diploma or degree in an IT-related area

•
1–2 years'
experience in a Helpdesk, Support, or IT Service role

• Knowledge of
Microsoft 365
, Windows environments, and basic networking

Salary / Remuneration:
€35,000 - €45,000 + bonus, pension, health insurance, and lunch.

For more information, contact Serena Akbib confidentially on or email your CV to

I specialise in recruiting for IT Support. If you wish to discuss this or other career opportunities, please feel free to contact me.

For more opportunities, visit:

About Archer – Archer Recruitment is a Specialist IT Recruitment Consultancy based in Ireland.

Help Desk Level 1 IT Engineer

Onsite

Kilkenny

€30K -€40K

MPG Recruitment are thrilled to be working with a well established MSP who are seeking a motivated and customer-focused
Level 1 IT Engineer
to join their busy team. This role is primarily onsite, providing first-line technical support and assistance to clients across a variety of industries.

Responsibilities:

• Provide onsite and remote Level 1 support for hardware, software, networking, and end-user issues.
• Log, track, and resolve incidents through the service desk system within agreed SLAs.
• Escalate issues to senior engineers when necessary.
• Deliver excellent customer service, ensuring clear communication with clients at all times.

Requirements:

• Minimum 1 year of IT support experience (MSP experience an advantage).
• IT-related degree or equivalent qualification preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Full, clean driver's licence and access to own car (not essential but beneficial).

This is an exciting role to grow your skills within a well established company. If this is the role for you, please forward your CV to

IT Helpdesk Support Engineer – Build Your Career in a Top Financial Firm & Get AWS Certified

• Join a leading global financial firm

• Get hands-on with modern tech from day one

• Full support for training and MS certifications

This
IT Helpdesk Support Engineer
role is with a globally recognised financial services company based in Dublin. As one of Ireland's largest investment firms, this organisation offers a stable and supportive environment ideal for those starting their IT career. You'll have the opportunity to build a strong foundation by supporting infrastructure improvements, collaborating across departments, and assisting around
95 staff members
. You'll use the latest tools and technologies in a
Microsoft 365
environment to deliver efficient, secure, and user-focused IT services.

This is a fantastic opportunity to gain hands-on experience and grow quickly. The company supports an interest in cloud technologies, cybersecurity, and infrastructure, with clear pathways to earn certifications in
AWS
,
CompTIA Security+
, and
Microsoft
. This role suits someone early in their IT journey who is eager to learn, highly professional, and confident in engaging with people at all levels. The team follows a
hybrid work model
: 4 days in-office and 1 day remote, with flexibility for personal needs.

You will:

• Gain
hands-on experience
with systems monitoring, cybersecurity, and cloud services.

• Active role in daily IT operations, taking
ownership
and resolving technical issues.

• Communicate clearly and confidently, including with
C-level executives
.

• Help improve IT processes using
top-tier tools
highly regulated environment.

Skills / Experience:

• Familiarity with
Windows
environments,
Microsoft 365
, and basic
network monitoring
.

• Around
1-2 years
of experience in an IT Helpdesk or similar support role.

• Excellent communication, interpersonal, and customer service skills.

Salary / Remuneration:
€35,000 - €45,000 + Annual Bonus, Pension, and Healthcare

For more information, contact
Serena Akbib
confidentially on or email your CV to

I specialise in recruiting for software engineering. If you wish to discuss this or other career opportunities, please feel free to contact me.

For more opportunities, visit:

About Archer
– Archer Recruitment is a Specialist IT Recruitment Consultancy based in Ireland.

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We're full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we're equipped and ready to meet it. We live our values, we're purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We're ambitious for our clients, our communities – and for you. Whether you're starting out on your career or well established, whether you're a lawyer or in business services. If you're looking for what's next, we are too.

What to expect

For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. Not least yours. It's energetic, fast-moving and there's always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what's next, will ensure you thrive too.

Role and key responsibilities

The role of the EUS Analyst is to provide onsite IT support for colleagues, covering all end-user devices such as iPhones, iPads, PCs, and laptops. Utilising strong technical skills, the EUS Analyst will resolve and fulfil technical incidents and service requests. Where appropriate, they will provide an interface for other activities such as IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management.

The EUS Analyst will contribute to maintaining and adhering to operational processes, toolsets, and procedures. They will play an integral role in supporting escalations and ensuring end users receive high-quality IT support services. You will utilise the Service Management toolset (ITSM Remedy) and provide accurate and timely updates to agreed standards for all allocated incidents and service requests. You will undertake all relevant technical support and maintenance tasks/activities as requested by Change Management, Incident Management, Problem Management, Service Request Management, and IT Projects.

We are looking for an experienced End User Support Analyst who takes a customer-first approach in all end-user support interactions. They will share and support the vision for service excellence and willingly identify opportunities to develop this vision further.

The End User Support Analyst will technically resolve incidents and fulfil service requests across all supported IT devices in accordance with agreed service levels. Where technical responsibilities dictate, they will liaise with other internal support teams, internal senior management, and suppliers in the day-to-day management of incidents and service requests. They will identify key issues and risks, escalating promptly to the line management team, attend and actively participate in all daily stand-up and team meetings, and drive quality to the fore during all aspects of work.

Skills and experience

We are looking for:

• Operating Systems: Strong knowledge of Windows 10/11, and macOS.
• End point device hardware knowledge (Laptops : HP. Mobile Devices : Apple, Office Telephony, Teams equipment
• Networking: Understanding of TCP/IP, DNS, DHCP, LAN/WAN, VPNs, and firewall basics.
• Active Directory: User account management, group policies, permissions.
• Microsoft 365 & Exchange: Administering mailboxes, SharePoint, Teams, and Azure AD.
• Cloud Platforms: Familiarity with Azure and Intune.
• Remote Support Tools: Experience with Bomgar.
• Hardware Support: Diagnosing and repairing desktops, laptops, and peripherals.
• Software Troubleshooting: Office suite, bespoke applications.
• Endpoint Enterprise Deployment Technologies: Device pre-boot configuration, booting devices running device build sequences (Intune, Company Portal).
• Mobile Device Management Enterprise Experience: Device enrolment, troubleshooting apple device issues.

Diversity & Inclusion

At Eversheds Sutherland, "Inclusive" is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients' goals: together.

We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.

Function: An ICT User Support Technician working remotely with automated palletising and storage systems helps make sure everything runs smoothly across different sites. Their main job is to identify and fix technical issues, whether it's a network problem, software error, or hardware issue. They support on-site teams by troubleshooting remotely, guiding them through solutions, and keeping systems connected and up to date. They also work with external engineers or suppliers when needed, all to keep operations running with minimal downtime.

Required for the job: An ICT User Support Technician should ideally have a relevant IT qualification and experience in technical support. Key skills include strong problem-solving, remote troubleshooting, clear communication, and the ability to manage multiple support requests. They should be familiar with Windows systems, networking basics, and tools like remote access software and ticketing systems. Knowledge of automated palletising or storage systems, including SCADA, PLCs, or warehouse management software, is a strong advantage, along with experience in system updates, user support, and basic hardware diagnostics.

Hours of Work: 38.75

Job Types: Full-time, Permanent

Pay: €34,013.20 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee assistance program
• Flexitime
• On-site parking

Experience:

• ICT : 4 years (preferred)

Location:

• Clontibret MonaghanMonaghan, CO. Monaghan (preferred)

Work Location: In person

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We're full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we're equipped and ready to meet it. We live our values, we're purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We're ambitious for our clients, our communities – and for you. Whether you're starting out on your career or well established, whether you're a lawyer or in business services. If you're looking for what's next, we are too.

What To Expect
For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. Not least yours. It's energetic, fast-moving and there's always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what's next, will ensure you thrive too.

Role And Key Responsibilities
The role of the EUS Analyst is to provide onsite IT support for colleagues, covering all end-user devices such as iPhones, iPads, PCs, and laptops. Utilising strong technical skills, the EUS Analyst will resolve and fulfil technical incidents and service requests. Where appropriate, they will provide an interface for other activities such as IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management.

The EUS Analyst will contribute to maintaining and adhering to operational processes, toolsets, and procedures. They will play an integral role in supporting escalations and ensuring end users receive high-quality IT support services. You will utilise the Service Management toolset (ITSM Remedy) and provide accurate and timely updates to agreed standards for all allocated incidents and service requests. You will undertake all relevant technical support and maintenance tasks/activities as requested by Change Management, Incident Management, Problem Management, Service Request Management, and IT Projects.

We are looking for an experienced End User Support Analyst who takes a customer-first approach in all end-user support interactions. They will share and support the vision for service excellence and willingly identify opportunities to develop this vision further.

The End User Support Analyst will technically resolve incidents and fulfil service requests across all supported IT devices in accordance with agreed service levels. Where technical responsibilities dictate, they will liaise with other internal support teams, internal senior management, and suppliers in the day-to-day management of incidents and service requests. They will identify key issues and risks, escalating promptly to the line management team, attend and actively participate in all daily stand-up and team meetings, and drive quality to the fore during all aspects of work.

Skills And Experience
We are looking for:

• Operating Systems: Strong knowledge of Windows 10/11, and macOS.
• End point device hardware knowledge (Laptops : HP. Mobile Devices : Apple, Office Telephony, Teams equipment
• Networking: Understanding of TCP/IP, DNS, DHCP, LAN/WAN, VPNs, and firewall basics.
• Active Directory: User account management, group policies, permissions.
• Microsoft 365 & Exchange: Administering mailboxes, SharePoint, Teams, and Azure AD.
• Cloud Platforms: Familiarity with Azure and Intune.
• Remote Support Tools: Experience with Bomgar.
• Hardware Support: Diagnosing and repairing desktops, laptops, and peripherals.
• Software Troubleshooting: Office suite, bespoke applications.
• Endpoint Enterprise Deployment Technologies: Device pre-boot configuration, booting devices running device build sequences (Intune, Company Portal).
• Mobile Device Management Enterprise Experience: Device enrolment, troubleshooting apple device issues.

Diversity & Inclusion
At Eversheds Sutherland, "Inclusive" is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients' goals: together.

We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.

For you,
For your success.

Job Summary

If you love working with technology and like the variety of supporting customers, and troubleshooting technical scenarios this might be the job for you. This role will play a vital part in in providing front line telephone, remote & on site support to our contracted customers with a major focus on operational security.

This is blended position (home & office) based in Dublin 15.

Responsibilities

 To resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operations of our systems at customer sites and in the cloud.

To ensure all issues are logged, tracked and resolved on our help desk system

o keep the customer informed at all times of the status of their issue(s) until resolution

o carry out on site work where required.

o identify sales opportunities which are outside of the customer's support agreement and follow up sales to get quotation to customer

o highlight high priority issues where assistance from the other departments are required to get the issues resolved

o keep informed of new changes / defects that have been made to the systems

o cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested

roduction and submission of documentation in line with company procedures and submitted in a timely manner.

imesheet completion in line with company procedures.

Knowledge and Experience

xcellent customer service and customer facing skills to work alongside customers on and off site. Proficient in Microsoft Word, Excel.

ood verbal and written communication skills.

nowledge of Microsoft 365 & Microsoft Azure.

een interest in all things IT related.

Applicants must include a cover letter specific to this position to be considered.

Job Type: Full-time

Pay: €36,000.00-€40,000.00 per year

Benefits:

• On-site parking
• Private medical insurance
• Work from home

Ability to commute/relocate:

• Mulhuddart, Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (required)

Experience:

• Help Desk / Tech Support: 2 years (required)

Language:

• English (required)

Licence/Certification:

• FULL IRISH / UK / European Driving Licence (required)

Work authorisation:

• Ireland (required)

Work Location: Hybrid remote in Mulhuddart, Dublin, CO. Dublin

Job Introduction

Helpdesk Administrator

Location: Dublin 7

Salary: €36,000

Contract Type: Permanent, Full-time

About the Role

We're looking for a proactive and professional Helpdesk Administrator to join our Administration team. You'll be the first point of contact for facilities management requests, supporting both our on-site teams and clients. This is a key role where excellent communication, organisation, and customer service skills are essential.

What You'll Do

• Act as the first point of contact for facilities helpdesk queries.
• Log, update, and close requests on our helpdesk system (CMMS).
• Liaise with on-site FM, caretakers, and cleaning staff to ensure swift resolution of issues.
• Manage work orders in line with contractual KPIs and SLAs.
• Analyse reports and ensure requests are progressed on time.
• Support monthly reporting, invoicing, payroll, and accounts administration.
• Raise purchase orders and process supplier queries.
• Assist with audits, meetings, and contract administration.
• Provide general office and admin support as required.

What We're Looking For

• Strong administration and customer service experience.
• Proficient in Microsoft Office (Excel – advanced, Word, Outlook).
• Previous experience in a similar helpdesk or office administration role.
• Excellent communication skills and strong attention to detail.
• Ability to prioritise, make decisions, and work well under pressure.
• Confident in bookkeeping, accounts processing, and reporting.
• A self-motivated, enthusiastic, and professional approach.

Why Join Us?

• Be part of a supportive and collaborative administration team.
• Varied role with opportunities to learn and develop new skills.
• A chance to play an important role in delivering high-quality facilities management services.